Chapter 1: Introduction

1. British Standard (BS) Certified with Kitemark (Safety & Quality Management Standards)
Objective: a) Set up standard of quality for goods and services b) Prepare and promote the general adoption of British Standard c) Schedule in connection therewith and from time to time to revise, alter and amend such standards and schedule as experience and circumstances require. The Standard: British Standard XXXX [-P]: YYYY XXXX is the number of the standard, P is the number of the part of the standard, YYYY is the year in which the standard came into effect. 2) International Organization of Standard ISO (equal) A Standard: A document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. Six steps to develop International Standard by ISO technical committees (TC): Stage 1: Proposal New proposal is approved by relevant subcommittee or technical committee Stage 2: Preparatory Stage Working group of expert setup for preparation of a working draft (a form of standard keep internally for revision) Stage 3: Committee When a working draft is sufficiently solid and the working group is satisfied on the technical solution to problem that been addressed, its become committee draft (CD). Stage 4: Enquiry When number of positive votes is above the quorum, CD become final CD. The successive committee draft will be considered until consensus is reached on the technical content. Once reach, the text is finalized for submission as a draft International Standard. Stage 5: Approval The draft International Standard submitted to National Bodies for voting and comments within five months. Its approved as International Standard when 2/3 majority of P-members is in favor. Stage 6: Publication

Benefits of ISO: 1) Ensure products and services are safe, reliable and of good quality 2) Reduce costs by minimizing waste and errors, and increasing productivity for business 3) Help companies to access new market, level the playing field for developing countries 4) Facilitate free and fair global trade Popular Standard: ISO 9000 Quality Management ISO 3166 Country Codes ISO 14000 Environmental Management ISO 26000 Social Responsibility ISO 31000 Risk Management

3) ISO 14000 Environmental Management Objective: a) Provides practical tools for company & organizations looking to identity and control their environment impact b) Improve their environmental performance ISO 14001:2004 and ISO14004:2004 focus on environmental management system, others focus on specific environmental aspect. The Benefits: i) Reduced cost of waste management ii) Saving in consumption of energy and materials iii) Lower distribution costs iv) Improved corporate image among regulators, customers and the public 4) Eco-Management and Audit Scheme EMAS, voluntary environmental management instrument Objective: a) Assess, manage and continuously improve environmental performance Implementation of EMAS: 1) Environmental Review 2) Environmental Policy 3) Environmental Program 4) Environmental Management System 5) Environmental Audit 6) Environmental Statement 7) Verification & Registration

5) Management System the framework of processes and procedures Objective: 1) Ensure an organization can fulfill all tasks required to achieve its objective Continuous Improvement: Plan, Do, Check, Act Quality Management System (QMS): a) Address various aspects of quality management and contains some of ISOs best known standards b) Provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customers requirements and that quality is consistently improved ISO 9000 Family: ISO 9001:2008 Sets out the requirements of a quality management system ISO 9001:2005 Covers the basic concepts and language ISO 9004:2009 Focuses on how to make a quality management system more efficient and effective ISO 19011 sets out guidance on internal and external audits of quality management systems

Total Quality Management (QTM): a) Integrative philosophy of management for continuously improving the quality of products and processes Objective: Capitalize on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.