PROVINCIAL GOVERNMENT OF SOUTH COTABATO

CITIZENS CHARTER
2010

HUMAN RESOURCE DEVELOPMENT

VISION A highly competent human resource complement that is committed to serve with utmost dedication and high regard for excellence in public service with faith that everything is well within Gods purview.

MISSION To treat each human resource as a valued asset that is highly professionalized, competent, empowered and results-driven through consistent education and training interventions, and career development programs that aim to continuously upgrade and enhance competencies and capabilities, and adapt to changing human resource needs and trends.

SERVICE PLEDGE The HRDD staff wholeheartedly commit to cordially serve with utmost dedication and uninterrupted service delivery, facilitating clients needs at the shortest time possible.

CORE VALUES 1. 2. 3. 4. 5. Glorify God Service before self Shared purpose Excellence Adaptability and innovation

HUMAN RESOURCE MANAGEMENT

VISION A professionalized, competent, efficient and effective workforce of the Provincial Government of South Cotabato, committed and dedicated to the call and responsibilities in the government service.

MISSION To develop the potentials of the entire bureaucracy of the Provincial Government of South Cotabato through formulation, installation and implementation of highly relevant career and personnel development systems and programs to meet the challenges of changing time.

CORE VALUES 1. Compassion 2. Integrity 3. Honesty 4. Community 5. Promptness 6. Team Work 7. Professionalism 8. Deep sense of responsibility 9. Fairness 10. Courtesy 11. Value of competence 12. Trustworthiness 13. Respect of accountability 14. Transparency 15. Justness and Sincerity 16. Courage

Republic of the Philippines Province of South Cotabato Office of the Provincial Governor INTERNAL AUDIT UNIT Alunan Avenue, Koronadal City

Vision: A strong and efficient internal control system operating effectively in theProvincial Government of South Cotabato. Mission: To help the Provincial Government of South Cotabato exercise good governance through efficient, economic, effective and transparent operating mechanisms.

Core Values: The PGO-IAU upholds the following values and rules of conduct: 1. Integrity We shall perform our work with honesty, diligence and responsibility. We shall observe the law and make disclosures expected by the law and the profession. We shall not knowingly be a party to any illegal activity or engage in acts that are discreditable to the profession of internal auditing.

2. Objectivity We shall not participate in any activity or relationship that may impair or be presumed to impair our unbiased assessment.

3. Confidentiality We shall be prudent in the use and protection of information acquired in the course of our duties.

4. Competency We shall continually improve our proficiency and the effectiveness and quality of our services.

Feedback Mechanism: For your suggestions, complaint or compliment, please fill-up our feedback form available at the Provincial Governors Office (PGO) or the Public Assistance Center (PAC) and drop it at any of the suggestion boxes located at the PGO or PAC, or you may visit our office at the 2nd Floor PGSO Building, Provincial Capitol

Compound, Alunan Avenue, City of Koronadal, South Cotabato or you may call our telephone number at 083-228-7708.

INTERNAL AUDIT UNIT

Vision A strong and efficient internal control system operating effectively in the Provincial Government of South Cotabato. Mission To help the Provincial Government of South Cotabato exercise good governance through efficient, economic, effective and transparent operating mechanisms.

Core Values: The PGO-IAU upholds the following values and rules of conduct: 1. Integrity - We shall perform our work with honesty, diligence and responsibility. We shall observe the law and make disclosures expected by the law and the profession. We shall not knowingly be a party to any illegal activity or engage in acts that are discreditable to the profession of internal auditing. 2. Objectivity - We shall not participate in any activity or relationship that may impair or be presumed to impair our unbiased assessment. 3. Confidentiality - We shall be prudent in the use and protection of information acquired in the course of our duties.

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4. Competency - We shall continually improve our proficiency and the effectiveness and quality of our services.

Feedback Mechanism: For your suggestions, complaint or compliment, please fill-up our feedback form available at the Provincial Governors Office (PGO) or the Public Assistance Center (PAC) and drop it at any of the suggestion boxes located at the PGO or PAC, or you may visit our office at the 2nd Floor PGSO Building, Provincial Capitol Compound, Alunan Avenue, City of Koronadal, South Cotabato or you may call our telephone number at 083-228-7708.

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INFORMATION SECTION

VISION Center of public information in the entire province of South Cotabato

MISSION To develop an effective center for public information through adequate manpower, ample communication equipment and technologies and feedbacking mechanisms geared towards the implementation of workable/doable information education communication strategies to meet the demands of time and services.

CORE VALUES 1. 2. 3. 4. 5. 6. 7. 8. Fairness doctrine/objectivity Preparedness/ timeliness Dedication to job/public service Courtesy/Politeness Professionalism Transparency Consideration and patience Competence

FEEDBACK MECHANISM: If you have any suggestions and complaints, please do not hesitate to inform us or call us at our hotline nos. 228- 3025 We will appreciate your suggestions and usual support in improving our services through accomplishing our Feedback Form available in our Administrative Section and put your suggestions and complaints in the suggestion box that we have placed in our frontline center. If you have any queries, please feel free to talk to our OFFICER OF THE DAY.

INSPECTORATE SECTION

VISION A highly professionalized and technically equipped personnel committed to ensure judicious utilization of government resources.

MISSION To develop a positive attitude and enhance the knowledge and skills of personnel through continuing education to ensure judicious use of government resources.

CORE VALUES 1. 2. 3. 4. 5. 6. 7. Honesty Fairness Commitment Transparency Courtesy Integrity Courage

FEEDBACK MECHANISM: If you have any suggestions and complaints, please do not hesitate to inform us or call us at our hotline nos. 228- 9502 We will appreciate your suggestions and usual support in improving our services through accomplishing our Feedback Form available in our Administrative Section and put your suggestions and complaints in the suggestion box that we have placed in our frontline center. If you have any queries, please feel free to talk to our OFFICER OF THE DAY.

KABUGWASON-PAGLAUM SCHOLARSHIP AND GRANT-IN-AID PROGRAMS

VISION Equitable, sustainable and quality education for the poor and deserving populace of the province.

MISSION To ensure those who have less and cannot pursue their education by providing scholarship and grant-in aid programs to strengthen and prepare them to become productive and alert citizens of the province.

CORE VALUES Adheres to the principle of transparency, equity, quality and sustainability. Responsive to the educational needs of the provinces populace. Advocates excellence in service delivery to clientele. Loyal and committed to public service.

SERVICE PLEDGE The Kabugwason-Paglaum and Scholarship and Grant-In-Aid (KPSP-GIA) Programs assure that effective, efficient, transparent and no noon break service shall be extended to the populace of the Province of South Cotabato.

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PROVINCIAL AGRICULTURE OFFICE

VISION A food sufficient province employing sustainable agriculture development propelled by dynamic rural communities enjoying the benefit of good governance that leads to the transformation of South Cotabato as the hub of agri-industrial enterprises in Southern Philippines.

MISSION Ensure the availability, adequacy and affordability of highly competitive agricultural products and by-products for all at all times through rational and equitable distribution of opportunities, promotion of market-oriented products and a sustained farm mechanization program by synergistic GO, NGO, and POs participation.

SERVICE PLEDGE We, the officials and employees of the Provincial Agriculture Office, South Cotabato, commit to: * Abide the Code of Conduct and Ethical Standards of Public officials and Employees; * Serve the Public-particularly farmers and fisherfolks with justness and impartiality; * Respond to their needs with utmost courtesy, promptness and efficiency; * Ensure their easy and equal accessibility to agricultural services and resources and implement our offices mandate with highest esteem of excellence, devotion dedication and transparency;
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*Empower farmers, fishermen, rural families through transfer of applicable and package of technologies.

FRONTLINE SERVICES 1. Conduct of Specialized Technology Training and Technical Assistance on a. Rice production and protection b. Corn production and protection c. High value commercial development program d. Organic farming e. Integrated pest management f. Fruit/vegetable/meat processing, cakes, pastries g. In-land fishing h. Handicrafts, beads making

2. Availment of: a. Planting materials through Plant Now Pay Later Scheme (PNPL) b. Planting materials at cost (for walk-in clients) c. Bio-control agents (Trichoderma) d. Tissue Cultured Banana e. Pesticides/Chemicals 3. Soil Analysis for macro elements nitrogen, phosphorous, potassium (N, P, K)

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SERVICE OFFERED: Assistance such as:

Specialized Technology Trainings and Technical 1. Rice Production Protection 2. Corn Production and Protection 3. High Value Commercial Development Program (mango, coffee, coconut, rubber) 4. Integrated Pest Management 5. Organic Farming 6. Inland Fishery Production 7. Handicrafts and Beads Making 8. Agribusiness (Market Matching and Investment Clinic) 9. Fruit/Vegetables/Meat Processing, Cakes and Pastries

WHO MUST AVAIL OF THE SERVICE: Farmers, Academe, MLGUs, Barangay Councils, NGOs, POS, Cooperatives REQUIREMENTS: Letter-request SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays 8:00 a.m to 5:00 pm HOW TO AVAIL OF THE SERVICE: Step APPLICANT/CLIENT Service provider Duration of Activity within 2 days upon receipt of the request Person-InCharge PAO, Division Chief and concerned specialist

-submit letter request -indorse the address to the Governor letter request to attention: Provincial the Governor Agricultural Officer *letter should contain the date and venue *the request should be received five(5) days before the training schedule -Governor shall

within 2

Governor,

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check the action of his request

provide the venue

Depends on the training requested END OF TRANSACTION

act on the request and return to PAAO for implementation inform action of client request and the schedule of the training conduct the training per schedule

days upon Provincial receipt of Administrator the letter request 30 minutes PAO/concerned Specialist

Note: This procedure shall be followed if training is not scheduled by the Office at the beginning of the year.

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SERVICE OFFERED:

PLANTING MATERIALS (Walk-in Clients)

WHO MUST AVAIL OF THE SERVICE: Farmers, Cooperatives, NGOs, POs, Employees REQUIREMENTS: None SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays 8:00 a.m to 5:00 p.m. HOW TO AVAIL OF THE SERVICE: Step APPLICANT/ CLIENT -Verifies the availability of planting materials you wish to avail at the Public Assistance Desk Service provider -informs the availability of planting materials Duration of Activity Within 1025 days Person FEES -InCharge Officer Sexually of the propagated Day seedlings *Mango 5.00/pc *Lanzones10.00/pc *Durian 5.00/pc *Rambutan 5.00/pc. *Mangosteen 10.00/pc *Calamansi 5.00/pc F. *Pomelo Lacuit 5.00/pc *Passion fruit 1.00/pc *Timber trees 2.00/pc *Bananasucke r-5.00/pc *Marang

-request for issuance -issues of withdrawal slip withdrawal slip with correspondin g amount to be paid

15-20 minutes

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-pays the amount indicated in the withdrawal slip to Provincial Treasurers Office and present the OR to PAGRI

-get a copy of the withdrawal slip with the receipt number indicated -one copy to be given to the client

10-15 minutes upon presentatio n of official receipt

2.00/pc *Jackfruit 2.00/pc *Avocado 2.00/pc F. Asexually Lacuit Propagated Planting Materials: Large planting materials: *Mango 25.00/pc *Durian 50.00/pc *Rambutan50.00/pc *Lanzones50.00/pc *Calamansi25.00/pc *Pomelo50.00/pc

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SERVICE OFFERED: BIO-CONTROL AGENTS CFA (TRICHODERMA) WHO MUST AVAIL OF THE SERVICE: Rice and Corn Farmers REQUIREMENTS: None SCHEDULE O AVAILABILITY OF SERVICE: Mondays to Fridays 8:00 am to 5:00 pm FEES: P20.00/pack HOW TO AVAIL OF THE SERVICE: STEP APPLICANT/CLIENT SERVICE DURATION PERSON PROVIDER OF INACTIVITY CHARGE Proceed to OPAG and -issue 30 minutes F. secure withdrawal slip withdrawal Domingo slip indicating fee to be paid if CFA is available Pay the fee to the Provincial Treasurers Office (PTO) and present OR to the Agricultural Laboratory -Accepts the withdrawal slip with Official receipt -Serves the request -within 30 minutes upon presentation of official receipt FEES

J. *CFA Abatayo 20.00/pk and PIAL staff

END OF TRANSACTION

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SERVICE OFFERED:

TISSUE CULTURED BANANA

WHO MUST AVAIL OF THE SERVICE: Farmers, businessmen, Cooperatives, NGOs, LGUs REQUIREMENTS: None SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays 8:00 am to 5:00 pm FEES: P10.00/pack HOW TO AVAIL OF THE SERVICE: Step APPLICANT/CLIENT SERVICE DURATION PROVIDER OF ACTIVITY -issues 20-30 withdrawal minutes slip indicating fee to be paid -accepts the -within 30 withdrawal minutes slip with the upon Official presentation Receipt (or) of the O.R. -issues gate pass -release the banana plantlets 20-30 minutes C. Palacio PERSON INCHARGE F. Domingo FEES

Proceed to OPAG and secure withdrawal slip

Pays the fee to Provincial Treasurers Office (PTO) and present the OR and withdrawal slip to the Tissue Laboratory at the compound of the Provincial Scion Grove and Nursery Withdraws the banana plantlets and give the gate pass to the Guard

C. Palacio Tissue culture banana 10.00/pc

END OF TRANSACTION
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SERVICE OFFERED:

PESTICIDES/CHEMICALS

WHO MUST AVAIL OF THE SERVICE: Rice and Corn farmers affected by pest infestations REQUIREMENTS: Letter request SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays 8:00 am to 5:00 pm FEES: None HOW TO AVAIL OF THE SERVICE: STEP APPLICANT/CLIENT DURATION PERSON OF INACTIVITY CHARGE -inform the client of within 15-30 D. the availability of the minutes Nicolas/R. needed Dollaga pesticides/chemicals SERVICE PROVIDER

-Reports the kind an extent of damage -verifies the availability of pesticides through the Public Assistance Desk or call on the telephone -visits the Office and secure withdrawal slip -signs the withdrawal slips and receives the chemicals

-prepares/issues approved withdrawal slip -releases the available pesticides

20-45 minutes 25-30 minutes

D. Nicolas/R. Dollaga D. Nicolas/R. Dollaga

END OF TRANSACTION

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SERVICE OFFERED: (N,P,K)

Conduct of Soil Analysis for Macro Elements only

WHO MUST AVAIL OF THE SERVICE: Rice and Corn Farmers REQUIREMENTS: Soil Samples (at least 1 kilo per sample) SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays 8:00 am to 5:00 pm FEES: P10.00/sample HOW TO AVAIL OF THE SERVICE: STEP APPLICANT/ CLIENT -submits soil sample to Provincial Integrated Agricultural Laboratory -pays the corresponding fee to Provincial Treasurers Office and present to PIAL staff SERVICE DURATION PERSON PROVIDER OF INACTIVITY CHARGE -receive soil 15-30 J. samples and minutes Abatayo/PI issues dill AL staff for payment FEES

-analyze soil 20-30 sample and minutes give the result to client

J. Abatayo and PIAL staff

Soil Analysis 10.00//sa mple

END OF TRANSACTION

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SERVICE OFFERED:

Availment of Drying Pre/Post Harvest Facilities

WHO MUST AVAIL OF THE SERVICE: Cooperatives and Farmers Organization REQUIREMENTS: Letter of Intent, Board Resolution, SEFC/DOLE/CDA Registration SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays 8:00 am to 5:00 pm FEES: None HOW TO AVAIL OF THE SERVICE: STEP APPLICANT/CLIENT SERVICE DURATION PROVIDER OF ACTIVITY -Submit letter of -Indorses all -within 2 Intent, Board the days upon Resolution to Regional documents receipt of Office DA, Region XII to the the request attention Provincial Provincial Agricultural Officer Governor indicating the -within 2 machinery/facility to -Provincial days upon be availed including Governor the receipt services area/no. of shall sign of the hectares to be covered, the endorsement number of farmers to endorsement be benefited and latest and return to SEFC/DOLE/CDA Provincial Registration Agriculture Office -within a day upon the -Forwards receipt of the signed the endorsement endorsement PERSON INCHARGE PAO/Soils and Engineering Section

Governor/Provincial Administrator

-OPAG

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Check the status of his request

by Governor to DA RFU XII for funding -notifies -30 minutes action of client application by providing a copy received endorsement from DARFU XII

PAO/Soils and Agri-Engineering Section

FEEDBACK MECHANISMS Please let us know how we have served you by doing any of the following: Accomplish our Feedback Form available in our Office and drop this at our Suggestion Box located at the Public Assistance Desk. Send your feedback through e-mail at our website, www.pagrisouthcot@gmail.com Respond promptly to feedbacks, suggestions and complaints at our Public Assistance Desk and our telephone Nos. 228 -3433; 228-9479; 2286584; 228-2419; 228-6537 and 228-8930 from 8:00 a. m to 5:00 p.m. Mondays to Fridays. Talk to our OFFICER OF THE DAY. THANK YOU for helping us continuously improve our services.

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PROVINCIAL ACCOUNTANTS OFFICE

VISION A nucleus that addresses the judicious utilization of financial resources to propel development through a well-established and functional internal audit and accounting system thereby safeguarding the assets of the Province.

MISSION To ensure an efficient administration of fiscal resources of the province through a facilitative and innovative dynamics of auditing and accounting thereby promoting harmony among offices geared towards improved public service.

SERVICE PLEDGE With utmost dedication integrity and honesty, we the employees of the Provincial Accountants Office are committed to ensure an efficient administration and safeguarding of the fiscal resources of the Province through a facilitative and innovative accounting dynamics of auditing and accounting geared towards improved public service.

CLIENT SERVICE STANDARDS In apprising the users of financial information, it is our commitment to: Submit reliable and accurate financial reports for GF, SEF and TF not later than 20th day end of each month. Ensure correct and timely preparation of remittances and certifications. Review and reconcile financial accounts with concerned stakeholders regularly

 In safeguarding the financial resources of the province, we are duty-bound to: Process, audit, verify and examine all financial claims to determine the propriety, validity, legality, completeness and correctness of claim within 3 working days from the receipt thereof; Establish a sound records management and archival system of financial documents and records of the province; Account for all issued requests for financial obligation and maintain and keep all records and reports related thereto; Install and maintain an effective internal control system that provides reasonable assurance in safeguarding the financial resources of the province.

FRONTLINE SERVICES
STEP

APPLICANT/ CLIENT Submit application for bank loan including OR issued by PTO showing payment of certification fee

ADMINISTRATORS OFFICE ACTIVITY Payroll in-charge of office of requesting employee receive documents, extract data from salary index, prepares certificate of net take home pay and affix initial

PERSON-IN-CHARG

Evangeline D. Dupa/M Cecilia R. Haudar/ Kareen A. Norcos/ Herbert M. Hechanova/Mailen Grace C. Januto/ Eleanor A. Loberiza Rodel H. Solano

Liaison Clerk forwards document to Provincial Accountant for signature

Provincial Accountant signs Certificate of Net Take Home Pay and approves or disapprove bank loan application

Cynthia F. Barrientos, CPA

Proceed to releasing clerk and claim requested certification of Net Take Home Pay and application for bank loan

Releasing Clerk records certification of NTP and release to employee client

Lourdes J. Dullin

CORE VALUES 1. 2. 3. 4. Love for service Hard work Generosity Professionalism

PROVINCIAL ADMINISTRATORS OFFICE

VISION A highly responsive local government unit committed and dedicated to the call and responsibilities in the government service.

MISSION To ensure the capability of the Provincial Government of South Cotabato to deliver public services and to provide basic facilities through effective coordination of work activities of provincial offices, establishment and maintenance of sound personnel program designed to uphold the merit principle in government service, provision of efficient and transparent administrative support service and institution of effective administrative reforms to meet the challenges of changing time.

CORE VALUES Excellence We strive continually to learn and improve so that we may achieve the highest ideals of public service. Integrity We deal honestly and fairly with the public and one another. Respect We embrace each other's differences so that we may enrich the well-being of everyone.

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SERVICE PLEDGE We, the employees of the Provincial Administrators Office, pledge to uphold and nurture our clients welfare in the forefront, serving consistently and continuously without noon break.

FRONTLINE SERVICES STEP CLIENT SERVICE PROVIDER TIMELINE/ DURATION 2 minutes PERSON/S RESPONSIBLE FEES (IF ANY) None

Submit letter of request for assistance Client to leave letter of request Follow up request

Receive letter of request

Lilibeth Llarenas, Faith Magbanua

For initials of Chief AO & referral to PAdministrator For signature & routing to Governors Office & other offices

2 minutes

Alex D. Basco

None

2 hours

Isidro J. Janita

None

End of transaction

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FEEDACK AND REDRESS MECHANISM

Please let us know how we have helped you by filling out the feedback forms available at the Public Assistance Desk. Our Officer of the Day will be more than glad to assist you. Please drop your feedback form at the Feedback Box at the Desk. For inquiries and other concerns, you may dial our telephone numbers (083)228-2007; and (083)-228-2353.

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PROVINCIAL ASSESSORS OFFICE

VISION Improved financial capability of the province through quality fiscal management.

MISSION To improve real property tax administration through sound local appraisal and assessment system in partnership with other local government units in order to enhance the fiscal capability of the province.

SERVICE PLEDGE The office of the Provincial Assessor of South Cotabato pledges to provide frontline services to our clients with: 1. Utmost courtesy and dedication to public service 2. Prompt service with deep sense of responsibility 3. Efficient and effective local assessment operation.

CORE VALUES Professionalism: o We provide competent, skilled services. Integrity: o We believe in doing what is right for the people we serve. Equality: o We treat all people with honor, respect, and dignity.
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 Responsibility: o We realize that we are accountable to the members of the community we serve. Compassion: o We show consideration for the whole person while responding to their needs. Excellence: o We provide high quality services in a competent and professional manner. Partnership: o Together with our employees and volunteers we work cooperatively with community and national agencies to use our resources responsibly. FRONTLINE SERVICES OFFERED

1. Appraisal and assessment of real properties

2. Issuance of landholdings/improvements certificates 3. Annotation of bail bonds and mortgages to tax declarations 4. Technical assistance to property owners and other clients 5. Field inspection of real properties.

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FRONTLINE SERVICES OFFERED:# 1

SERVICE:

AVAILING APPRAISAL AND ASSESSMENT OF REAL PROPERTIES

ABOUT THE SERVICE: APPRAISAL is the act or process of determining the value of property as of specific date for a specific purpose and ASSESSMENT is the act of process of determining the vale of a property, or proportion thereof subject to tax, including the discovery, listing, classification and appraisal of properties.

REQUIREMENTS:

Primary Requirements: (2 copies each) 1. Photocopy of Tax Clearance 2. Photocopy of Transfer Tax Receipt 3. Photocopy of CAR Certificate of Authorizing

Registration 4. Photocopy of Certificate of Title 5. Photocopy of Deed of Conveyance 6. Photocopy of Approved Subdivision Plan (for subdivision) FEES AND CHARGES: NONE

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HOW TO AVAIL OF THE SERVICE STEPS DURATION PERSON/S RESPONSIBLE LOCATION

1.Register name in the logbook and present your request to the OD who will guide you to the person responsible.

5 minutes

PASSO Officer of the Day

PASSO

2. Submit the complete requirements.

5 minutes PASSO - Appraisal and Assessment Division Staff 10-15 minutes

PASSO

3. Wait while documents are being evaluated.

PASSO PASSO - Appraisal and Assessment Division Staff PASSO

4. If requirements are complete, wait for the release of the approved assessment copy.

2 hours PASSO - Appraisal and Assessment Division Staff

If not complete, comply the requirements

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5. End of Transaction

FRONTLINE SERVICES OFFERED: # 2

SERVICE:

AVAILING CERTIFICATES A. Landholdings/improvements: A.1 with history/state tax certification A.2 no property b. Certified true copies

ABOUT THE SERVICE: List of all Real Properties of a Tax Payer (with history/state tax certification) REQUIREMENTS: Primary Requirements: 1. Photocopy of Tax Clearance (2 copies) 2. Official Receipt from PTO FEES AND CHARGES: A. Landholdings/improvements: A.1 with history/state tax certification - - - - - - Php50.00 35.00 35.00

A.2 no property - - - - - - - - - - - - - - - - - - - - - - B. Certified true copies - - - - - - - - - - - - - - - - - - - - - -

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Additional Documentary Tax (BIR) per certification

- Php15.00

HOW TO AVAIL OF THE SERVICE STEPS DURATION PERSON/S RESPONSIBLE LOCATION

1 1.Register name in the logbook and present your request to the OD who will guide you to the person responsible. 2. Submit for interview.

5 minutes

PASSO Officer of the Day

PASSO

5 minutes PASSO Assessment Records Management Division Staff 3. Pay the corresponding fees 15-25 minutes

PASSO

PTO Cash Receipt Division Staff

PTO

4. Wait while the requested documents are being prepared

30 minutes

PASSO Assessment Records Management Division Staff

PASSO

5. Receive the approved certification

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PASSO Administrative

2 minutes

Support Division Staff

PASSO

6. End of Transaction

FRONTLINE SERVICES OFFERED: # 3 SERVICE: AVAILING ANNOTATION OF BAILBONDS AND MORTGAGES TO TAX DECLARATIONS

ABOUT THE SERVICE: To note on the front page of the Tax Declaration that subject property is used for bailbond/mortgaged.

REQUIREMENTS:

Official Receipt from PTO

FEES AND CHARGES:

LOANS/BONDS ANNOTATION FEE: 20.00 50.00 100.00 150.00 175.00 200.00

- Below P 100,000 - P 101,000 to 500,000

- P 501,000 to 1,000,000 - P 1,000,001 to 5,000,000 - P 5,000,001 to 10,000,000 - Above P 10,000,000

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HOW TO AVAIL OF THE SERVICE

STEPS

DURATION

PERSON/S RESPONSIBLE

LOCATION

1 Register name in the logbook and present your request to the OD who will guide you to the person responsible. 2. Submit Mortgage Contract and Current Tax Declaration

5 minutes

PASSO Officer of the Day

PASSO

5 minutes PASSO Assessment Records Management Division Staff

PASSO

3. Pay the corresponding fees

15-25 minutes

PTO Cash Receipt Division Staff

PTO

4. Wait while the requested documents are being prepared

30 minutes

PASSO Assessment Records Management Division Staff

PASSO

PASSO Administrative Support Division

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PASSO

5. Received the annotated documents

2 minutes

Staff

6. End of Transaction

FRONTLINE SERVICES OFFERED:# 4

SERVICE:

Availing technical assistance for property owners and other clients/verification of real properties of land owners

REQUIREMENTS: Depends upon the nature of transaction. (Lot Number / Title Number)

FEES AND CHARGES:

NONE

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HOW TO AVAIL OF THE SERVICE STEPS DURATION PERSON/S RESPONSIBLE LOCATION

1 Register name in the logbook and present your request to the OD who will guide you to the person responsible. 2. Present complete supporting documents and submit for interview

5 minutes

PASSO Officer of the Day

PASSO

10 minutes PASSO - Appraisal and Assessment Division Staff

PASSO

3. Avail the services

4. End of Transaction

20 30minutes

PASSO PASSO - Appraisal and Assessment Division Staff

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FRONTLINE SERVICES OFFERED:# 5

SERVICE: Availing field inspection of real properties

ABOUT THE SERVICE: To determine the classification, valuation, location, the existing improvements of the Real Property.

REQUIREMENTS:

Letter Request from the property owner

FEES AND CHARGES:

NONE

HOW TO AVAIL OF THE SERVICE STEPS DURATION PERSON/S RESPONSIBLE LOCATION

1.Register name in the logbook and present your request to the OD who will guide you to the person responsible. 2. submit written request signed by the property owner

5 minutes

PASSO Officer of the Day

PASSO

5 minutes PASSO - Appraisal and Assessment

PASSO

3. Wait for the conduct of

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field Inspection with in 3 days

Division Staff

4. End of Transaction

PASSO - Appraisal and Assessment Division Staff

PASSO

FEEDBACK MECHANISM Please let us know how we have served you by doing any of the following: 1. Accomplish our Feedback Form available in our office and drop this at our Suggestion Box. 2. Contact us at Telephone/Cellphone Numbers: Direct Line Admin/Staff - (083) 228 - 2761 - (083) 228 - 2441

Records Division - (083) - 228 - 9543 Mobile 0920 9045 439

2. Talk to our OFFICER OF THE DAY. Or Mr. Eduardo H. Siason, Provincial Assessor Or any PASSO Division Head

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PROVINCIAL BUDGET OFFICE

VISION: The energy that propels the Provincial Government machinery through a well crafted budget that operationalizes Development Plans of the Province.

MISSION: To provide a timely, comprehensive and realistic budget, and adequate technical services that cater to the needs of the public through a committed and competent workforce using automated system towards a responsive bureaucracy.

SERVICE PLEDGE: We, the officers and employees of the Provincial Budget Office, pledge and commit to serve the public with utmost dedication, act on their requests promptly, courteously and efficiently. CORE VALUES 1. 2. 3. 4. Honesty Security Initiative Commitment

FRONTLINE SERVICES OFFERED: The Provincial Budget Office is mandated to render the following frontline services: 1. Process Obligation Requests and Certifies Existence of Appropriations 2. Issues Local Budget Matrix and Allotment Release Order 3. Assists the Sangguniang Panlalawigan in the technical review of municipal and city budgets

4. Submits Quarterly and Annual Status of Appropriations, Allotments and Obligations Incurred 5. Prepares and Consolidates the Annual and Supplemental Budget of the Province 6. Evaluates budgetary implication of proposed legislation 7. Assists in the formulation of the development plans of the province

FEEDBACK MECHANISM: If you have any suggestions and complaints, please do not hesitate to inform us or call us at our hotline nos. 228-3143 We will appreciate your suggestions and usual support in improving our services through accomplishing our Feedback Form available in our Administrative Section and put your suggestions and complaints in the suggestion box that we have placed in our frontline center. If you have any queries, please feel free to talk to our OFFICER OF THE DAY.

PROVINCIAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

VISION A strengthened disaster risk management system that is capable of ensuring security and safety of the citizenry.

MISSION To provide well-equipped and established disaster risk reduction mechanisms and competent, responsive, results-driven and collaborative stakeholders that aim to enhance capabilities, adaptability and resiliency of disaster-stricken communities.

CORE VALUES 1. Shared stewardship We share a commitment to resource stewardship with the preservation of natural resources, communities, and lives more importantly. 2. Commitment and perseverance

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PROVINCIAL ENVIRONMENT MANAGEMENT OFFICE

VISION We envision a South Cotabato that protects, develops and nourishes the abundance of all its natural wealth for its people through a holistic growth and sustainable development and ensures equitable access to the benefits of its resources while promoting a quality of life that upholds the paramount importance of balanced and livable environment.

MISSION To lead in the management and development of the environment through dynamic involvement of all stakeholders and ensure that all pertinent laws, ordinances and regulations for the protection and judicious use of natural resources are effectively implemented for the benefit and welfare of South Cotabato.

SERVICE PLEDGE We, the officers and staff of Provincial Environment Management Office, commit to enhance our environment through judicious implementation of laws, ordinance and regulations in accord with the rhythm and harmony of nature. We will guarantee excellent service in the context of accountability and transparency, responsive to the needs and welfare of the people of South Cotabato. We will ensure the integrity of the PEMO, instill self-discipline and be GOD loving individuals. We believe in the value of continuing education for personal and professional development and advancement for the improvement of the delivery of service to the people.

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CORE VALUES Towards the attainment of the Vision and Mission, the following Core Values shall be upheld: 1. Observe integrity, accountability and transparency in implementation of programs and projects. 2. Observe professionalism and discipline pursuant to environmental laws and regulations. 3. Enhance the management of environment and natural resources in accordance with Environment Code of South Cotabato in partnership with stakeholders.

FRONTLINE SERVICES OFFERED 1. Availment of permit for a. Commercial sand and gravel b. Small scale mining - ore transport permit c. mineral processors permit 2. Issuance of delivery receipts for sand and gravel and ore transport 3. Availment of planting materials for reforestation and ISF areas (rubber,coffee, bamboos, etc). 4. Environmental management training, capability building, technical assistance, IEC and advocacy

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FEEDBACK MECHANISM Please let us know how we have served you by doing any of the following: 1. Accomplish our feedback form available in our Office and drop this at our suggestion Box. 2. Contact us at telephone numbers 228-6700/228-2622. 3. Talk to our Officer of the Day for personal comments and feedbacks.

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PROVINCIAL ENGINEERS OFFICE

VISION A nerve center working for the transformation of the province of South Cotabato into a premier agri-industrial center of Southern Philippines by coordinating development initiatives of both private and public sectors.

MISSION Enhance efficiency and effectiveness of local governance thru the dynamic GONGO-PO involvement in the formulation, integration and coordination of local development plans and programs to be able to promptly respond to the needs and welfare of the people of South Cotabato.

CORE VALUES 1. 2. 3. 4. 5. Cooperation Commitment Honesty Team work Resourcefulness

SERVICE PLEDGE: The Provincial Engineers Office commits to serve with integrity and dedication in the implementation of its engineering programs such as buildings, water supply, roads, bridges and etc so that the peoples basic needs are adequately met.

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We are an organization whose trademarks of competence, unity and professionalism are valued in the execution of hard work and productive employees taking the lead as partners in development and with the help of God Almighty, we pledge with our whole heart and mind to attain excellence for a progressive Province of South Cotabato.

FRONTLINE SERVICES OFFERED: 1. Provide various engineering services to Barangays, LGUs, NGOs, etc. 2. Repair and Maintenance of Provincial Roads and Bridges. 3. Provide available Heavy Equipments to requesting Barangays and LGUs. HOW TO AVAIL THE SERVICES: STEP CLIENT SERVICE DOCUMENTS PERSON/S PROVIDER NEEDED RESPONSIBLE The approved request received by the office wil lbe indorsed to concerned division that validates request and notify the requesting party of its status within three (3) working FEES (IF ANY)

The requesting party should submit their written request to the Governor, preferably with contact number.

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days.

1. Follow up request. For approved equipment request, the requesting party will wait for the availability of the said equipment/s and further notice. 2. The requesting party shall provide fuel and honorarium of driver/operator during Saturdays, Sundays and Holidays operations. 3. For further inquiry please come at the Office or call the following Tel. Nos. listed below.

FEEDBACK MECHANISM: We are glad to be of service to you. For suggestions/comments/feedback, please call: Telephone Nos. 228 - 2444, 228 - 9420 or 228 - 3839

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PROVINCIAL GOVERNORS OFFICE

VISION A better quality of life for the people of South Cotabato through genuine peoples participation, sustainable and equitable socio-economic development, and the transformation of the province into a premier agro-industrial center in Southern Philippines

MISSION Promote the general well-being of the people of South Cotabato through synergistic GO-NGO-PO partnership in growth and development, provision of adequate basic services and support facilities, judicious utilization of resources and adoption of environment friendly technologies and sound trade investment policies in the production of world class goods and services.

SERVICE PLEDGE We, the officers and staff of the Provincial Governors Office commit to SERVE the people of South Cotabato, and we:

S eek the guidance of the Almighty, that in our daily ministrations, we will strive to provide the basic services to the most needy and to all South Cotabateos;

E ncourage other service providers to work with passion and dedication;

selfless

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R emember that service is our duty in order to carry out our for a better life among the least of our brothers and sisters Cotabateos;

aspiration South

V alue a healthy lifestyle and make use of very opportunity to sustain life and its environs- air, water and land.

preserve and

nhance the knowledge, skills and information potentials of community and heighten its cooperation and participation to development efforts of government.

all

MAJOR PROGRAMS/ SERVICES OFFERED: Medical and Emergency Assistance for Indigents and Persons in Crises Situations Barangay Assistance Program Sports and Youth Development Program Arts, Culture and Tourism Promotions Convergence of Services and Resources (SCCM Project) South Cotabato Detention and Rehabilitation Center (Provincial Jail Management) Internal Audit System Provincial Security Unit Bids and Awards (BAC) Services Inspectorate Services Information Services Unit South Cotabato Gymnasium and Cultural Center South Cotabato Sports Complex

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FEEDBACK MECHANISM

We are more than willing and glad to have been of service to you. So that we may be able to improve the delivery of our services, please send us your comments or suggestions/feedbacks through access at www.southcotabato.gov.ph or by filling out our feed back forms that can be obtained or accessed at our Public Assistance Center ( PAC) located at the ground floor of the Provincial Capitol Main Building or at our Officer of the Day at the Provincial Governors Office. If there is a problem with the provinces project, service, peace and order situation or calamity/disaster in your community, you can also directly talk or text to our governor by using this mode I Text Mo or I Tawag Mo Kay Gov. Land Line : 228 2620 & 228 3754 Smart : 09382364573 Globe : 09279109527 Sun : 09331909644

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PROVINCIAL GENERAL SERVICES OFFICE

VISION The premier support service department of the province where procurement services, records archival, and property stewardship are effectively and efficiently managed.

MISSION To deliver timely, adequate and quality services to the Provincial Government through improved performance effectiveness on procurement services, property and records management in coordination with other fiscal provincial offices towards a better bureaucracy.

CORE VALUES 1. Impartiality 2. Honesty 3. Trustworthiness 4. Commitment to Work 5. Open to Criticisms 6. Diligence to work 7. Patience 8. Friendly 9. Accommodating 10. Courtesy 11. Respect of dignity of person 12. Transparency

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SERVICE PLEDGE WE, the employees of the Provincial General Services Office, commit to Ensure prompt and adequate delivery of procured goods and services so as not to delay implementation of the programs of the Provincial Government of South Cotabato; Safeguard the properties of the provincial government through proper inventory and documentation of the assignment of accountabilities; Assure clients of courteous, dedicated and sincere services so as to earn respect, trust and confidence; Work in harmony through mutual respect of individual differences so as to continuously strive to improve individual performance productivity with the end goal of improving office performance productivity. SERVICES OFFERED: Procurement Services Stocking and Releasing of Purchased Supplies and Materials Property Custodianship Disposal of Unserviceable Equipments Capitol Grounds Maintenance/Utility Services Property Maintenance PROTECH Operations Management

FEEDBACK MECHANISMS: Contact Numbers: (083)2283-154; (083)2284-251; (083) 2282-447 E-Mail Address: pgso_socot@yahoo.com

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PROVINCIAL HEALTH OFFICE

VISION A better quality of life for the people of South Cotabato living harmoniously and participating in a developed, sustained, and integrated quality health care delivery system that is effective, accessible, affordable, and environment-friendly.

MISSION To ensure a dynamic Provincial Integrated Health System where communities and non-government organizations, including the private medical sector and local government units are active partners in providing health services that are equitably accessible to all citizens, especially those who are socio-economically marginalized.

SERVICE PLEDGE We, the health workers of the Integrated Provincial Health Office pledge to continuously improve the delivery of health care services that are effective, available, accessible, and affordable to all, especially the mothers and children, the socio-economically marginalized and other vulnerable groups.

FRONTLINE SERVICES OFFERED Hospital services o South Cotabato Provincial Hospital o Norala District Hospital o Polomolok Municipal Hospital o Lake Sebu Municipal Hospital

 Public health services o Health promotion and advocacy o Preventive health care o Reproductive health o Capability building o Water analysis o Drug testing

FEEDBACK MECHANISM We welcome any suggestions to improve the delivery of health services or complaints if you were not satisfied with our services. Your written or verbal complaints shall be immediately attended to by the Provincial Health Officer or Administrative Officer, and will be treated with confidentiality. Send your feedback to: The Provincial Health Officer Koronadal City, South Cotabato Or dial our hotlines: PHO : 228-2919; 228-4117 SCPH: 110; 228-3206 NDH : 234-1010; 234-1009 PMH : 225-6014; 225-6010 LSMH : 0919-310-5894

PROVINCIAL LEGAL OFFICE

VISION A dynamic office that plays an interactive role in the delivery of basic legal services to the Provincial Government of South Cotabato.

MISSION To continue to play a dynamic role in the delivery of basic legal service for the Province of South Cotabato by performing its mandated functions under the Local Government Code and other pertinent laws through the institution of more efficient, effective and innovative measures.

CORE VALUES 1. Impartiality 2. Honesty 3. Trustworthiness 4. Commitment to Work 5. Open to Criticisms 6. Diligence to work 7. Patience 8. Friendly 9. Accommodating 10. Courtesy 11. Respect of dignity of person 12. Transparency

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FRONTLINE SERVICES OFFERED: 1. Resolution of legal issues, giving legal advice and rendering other legal services to clients on matters of public concerns. Schedule of Availability of Service: Monday Friday 8:00 A.M. 5:00 P.M. without noon break Who May Avail of the Service: General Public

How to Avail of the Service: Duration of Activity

Step

Applicant/ Client

Service Provider

Person In Charge

Fees

Documents Needed none

The client inquires from the administrative support staff, especially the Administrative Officer, as to the availability of the PLO or any of the legal officers to perform the above2|P age

The AO or concerned employee interviews the client and gets the necessary data;

5 mins

Admini none strative Officer or the Officer of the Day

mentioned services

2 The AO or Officer of the Day refers the client to the PLO, or in the latters absence, to any of the legal officers; 3 Ave. of 1 hour The PLO or legal officer then gives proper advice or renders other legal services. PLO or legal officer

2. Renders legal opinion for the governor, vice-governor, members of the sangguniang panlalawigan, department heads, mayors, sanggunian bayan members and barangay officials. Who May Avail of the Service: Governor, Vice-Governor, Provincial Administrator, Members of the SP, Department Heads, Mayors, SB Members and Barangay Officials
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How to Avail of the Service: Duration of Activity

Step

Applicant/ Client

Service Provider

Person In Charge

Fees

Documents Needed

The legal question is referred to the PLO by the Governor or the Provincial Administrator or the ViceGovernor

The PLO prepares the opinion or directs any of the legal officers to prepare the same ;

5 days

Legal research may be undertaken in the course of the preparation depending on the difficulty or novelty of the question referred.

PLO or none Indorsement Legal / Officer Letter request, copy of resolutions, ordinances, MOA, MOU and such other documents as may be deemed necessary

The legal opinion is forwarded to the Governor or the Provincial Administrator or the Vice-Governor for transmittal to the requesting party.

5 mins

PLO or Legal Officer

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FEEDBACK AND REDRESS MECHANISM: Please let us know how we have served you by doing any of the following: 1. Accomplish the Feedback Form available in our office and put this in the suggestion box; 2. Talk to our Officer of the Day; 3. Call our office at Tel. No. 228-2917.

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PROVINCIAL PLANNING & DEVELOPMENT OFFICE

Vision
Nerve center of the province for planning, investment programming and research through continuing database system build-up, close inter-agency coordination and enhanced information technology applications and solutions.

Mission
1. Closely coordinate planning and budgeting of various work units. 2. Conduct continuing researches and studies. 3. Develop and expand information technology applications. 4. Provide access to the people to all available public information.

Service Pledge
We, the employees of the province of South Cotabato, under the Provincial Planning and Development Office (PPDO), commit to CARE: 1. Cheerfully provide you with up-to-date and relevant information on how you can avail of our services. 2. Assist you to the fullest of our capability. 3. Readily attend to your complaints and take immediate and corrective actions to resolve the problem. 4. Enthusiastically serve your request with utmost efficiency and integrity.

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FRONTLINE SERVICES A. RESEARCH, EVALUATION AND MONITORING DIVISION (REM) Service: Research Services Description: This service is given to interested individuals or groups wishing to avail of statistical data and other related information about the Province of South Cotabato. Requirements: Letter of Request Fees: None HOW TO AVAIL THE SERVICE? STEPS 1. Submit a Letter of Request addressed to the PPDC or the Division Head DURATION 5 mins. PERSON RESPONSIBLE Honeylete N. Billoned LOCATION Administrative Division , PPDO

2. Wait for the approval of the request 3. If approved, coordinate with the Research Division Office at PPDO

1 day

Josephine S. Almaquer Josephine S. Almaquer

REM Division, PPDO REM Division, PPDO

1-3 days

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B. PLANS AND PROGRAMS DIVISION Service: Pans and Programs Services Description: This service is given to interested individuals or groups wishing to be provided with information pertaining to plans and programs of the provincial government. Requirements: Letter of Request Fees: None HOW TO AVAIL THE SERVICE? STEPS DURATION PERSON RESPONSIBLE Rudy Jimenea LOCATION Governors Office

1. Submit a Letter of Request addressed to the Governor or PPDC

5 mins.

Honeylete N. Billoned 2. If approved, coordinate with the Plans and Programs Division Office at PPDO 3 days Abner H. Navarro

Administrative Division, PPDO

Plans and Programs Office , PPDO

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C. SPECIAL PROJECTS DIVISION Service: Special Projects Development Services Description: This service is given to LGUs, NGOs and Pos in support to social, economic, environment and infrastructure development projects. Fees: None HOW TO AVAIL THE SERVICE? STEPS DURATION

PERSON RESPONSIBLE Honeylete N. Billoned

LOCATION

1. Submit letter 10 mins. request for technical assistance/priorit y list of projects for review and for possible funding 2. Technical review 5 days per and refinement proposal /FS of proposals/ Feasibility Study for PDC endorsement

Administrative Division, PPDo

Diadema S. Supremo supported by: Justina P. Navarrette Jose Daniel D. Salamat Melinda A. Delegiro Ariel R. Buenavides Kenelynn D. Ario

Special Projects Division, PPDO

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3. Facilitate the submission of requirements for the transfer of funds

15 days

Diadema S. Supremo Justina P. Navarrette Kenelynn D. Ario

Special Projects Division, PPDO

4. Provide technical Entire duration of Diadema S. Supremo assistance in the project Justina P. Navarrette implementation implementation and monitoring Jose Daniel D. of projects Salamat Melinda A. Delegiro Ariel R. Buenavides Kenelynn D. Ario

Special Projects Division, PPDO

Justina P. Navarrette- Economic Sector Jose Daniel D. Salamat Infrastructure Sector Melinda A. Delegiro Infrastructure Sector Ariel R. Buenavides Social Sector Kenelynn D. Ario Environmental Sector

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D. INFORMATION TECHNOLOGY UNIT Service: Repair of Computer & Peripherals Description: This service is given to individuals wishing to avail of repair services provided by the unit. Requirements: Service Repair Form Fees : None HOW TO AVAIL THE SERVICE? STEPS 1. Submit a duly signed Service Repair Form 2. Submit equipment to be repaired 3. Get feedback on Equipment Repaired DURATION 3 mins. PERSON RESPONSIBLE Ma. Sheeryln L. Initan Ben Irvin A. Billones/ Ricardo Abrasaldo Ben Irvin A. Billones/ Ricardo Abrasaldo LOCATION Adminstrative Division, PPDO PPDO, ITU

1-5 days

1-5 days

PPDO, ITU

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FEEDBACK AND REDRESS MECHANISMS Should you want to let us know about how you feel about our services, please: email us at: ppdo@southcotabato.gov.ph Or see: Mrs. Purificacion Pajel Administrative Officer PPDO Or call: 228 -2443

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PROVINCIAL POPULATION OFFICE

Vision: Efficiently-planned and effectively-managed families composed of responsible parents and adolescents living in a gender-fair society.

Mission: We are a vital technical and information resource agency catalyzing productive partnerships with local government policy and decision makers, program implementers, community leaders and all development institutions and organizations. We will be the leading strategists in and advocates on proactive policy formulation and program planning on population management and development, adolescent development and gender and development programs. Our utmost goal is to fashion a favorable and enabling policy environment for the above programs. We commit ourselves to: Ensure sustainable quality development program for Responsible Parenthood, Adolescent Development and Gender and Development that will enhance the competencies and strengthen the capabilities of local government units and all partners; Enable couples to make responsible decisions to meet their actual needs for family planning and family management; Steer the youth towards responsible citizenship; Advance gender sensitivity and gender equality in all aspects and levels of society;
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Together, with our utmost capacity, we will champion the total well-being of the family, women, men and the youth. Together, we will see through positive progress in all walks of life in South Cotabato.

SERVICE PLEDGE 1. The Provincial Population Office is the premier institution mandated pursue a rationally productive population management & development agenda that would judiciously contribute to the attainment of dynamic governance in South Cotabato. 2. To help all South Cotabateos make the best of life, we persistently promote efficient family planning & effective family management thru our Responsible Parenthood Program with utmost consideration & respect for everyones spiritual, moral & economic convictions. 3. To ensure stronger & well rounded succeeding generations in the province, we proactively undertake a Responsible Adolescence Program as our way of reinforcing the life planning skills of the youths. 4. We continually establish and carefully maintain partnerships with all sectors to ascertain people participating that we believe is the ultimate determining factor of the success of the Provincial Population Management Program (PPMP). 5. We actively collaborate with others ventures of the Provincial Government thru other departments as our valuable share towards the attainment of high-quality governance in South Cotabato. 6. As a well-meaning service arm of the Provincial Government, we diligently fulfill our duties & functions without discriminating anyone & charging fees thereof.
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7. We creatively undertake in-house research, monitoring and evaluation of all programs and projects to insure a vibrant PPMP. 8. We serve with our utmost capacities to be instrumental in the achievement of overall fruitfulness of local governance in South Cotabato for the greater glory of God Almighty. CORE VALUES Gender equality and equity Value of Children Value of God Value of Marriage Value of Life and Death Value of Planning Familys Future Responsible Parenthood Value of Family Resources Small Family Size Value of Ones Sexuality Responsible Sexual Behavior

MAJOR PROGRAMS 1. 2. 3. 4. Responsible parenthood and family planning program Pre-marriage counselling program Adolescent development program Gender and development program

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Services Offered: 1. Conduct/Facilitate capability building through training, seminars and workshops on Responsible Parenthood, Adolescent Development and Gender and Development. a. Conduct Responsible Parenthood and Family Planning Seminars/Classes b. Conduct of Parenting Education Seminar/Workshop c. Conduct of Pre-marriage Counselling in the MLGU in coordination with the Municipal PMC Teams d. Conduct of Training of Trainers on RP-FP, PMC, RAC-RAS and Gender & Development e. Conduct of RAC-RAS for in-school and out of school youths f. Conduct of Peer-Facilitators Training g. Conduct of Gender Sensitivity Training h. Conduct of GAD-VAW Paralegal Training i. Conduct of Gender Analysis and Planning 2. Conduct Information, Education and Communication Advocacy Campaign through the conduct of Lectures, Symposiums, Orientations on Responsible Parenthood, Family Planning, Adolescent Development, Provincial Population Management Plan (PPMP) and Gender and Development. 3. Provide Population Data - Provincial, Municipal and Barangay Result of NSO Population Census and In-house Research data and Analysis on Births, Deaths, Marriages, Findings on the conduct of Pre-Marriage Counselling, Figures and Trends (Findings on Adolescent Sexual and Non-sexual MultiRisk Taking Behaviours) and Gender Trends (Findings on Level and Knowledge on Gender & Development, VAWC Scenario and other Gender related data) 4. Develop/Reproduce and distribute IEC Advocacy Resource Materials on RP-FP and Gender Advocacy
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OTHER ACTIVITIES Conduct of Annual Search for Model Family Assistance/referral to Family Planning services and sterilization activities

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PROVINCIAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

Vision
Improved quality of life of the disadvantaged individuals, families and communities of South Cotabato where minimum basic needs are met in partnership with other agencies.

Mission
To promote the general well-being of disadvantaged individuals, families and communities of South Cotabato through an effective and efficient delivery of basic social services for the attainment of an improved and sustainable quality of life.

Service Pledge
We, the employees of the Provincial Social Welfare and Development Office, do hereby solemnly pledge to: Serve the people of South Cotabato with utmost sincerity and honesty and commit ourselves to: Report to work on time. Render services promptly and beyond the prescribed work hours especially during disaster and emergencies. Develop enthusiasm towards work. Be compassionate and sensitive and attend to urgent needs of the client. Perform our duties without reservation. Exert all effort in order to fast track the delivery of social services to the constituents.
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 Improve ourselves in order to promote genuine public service. Be accountable to the public. And trust in the Lord Almighty as the ultimate guide and inspiration in all our endeavors. All these, we pledge to obey and do at all times and at all cost.

CORE VALUES 1. Confidentiality We strictly observe and practice secrecy by keeping from public knowledge any information entrusted to us by the clients. 2. Commitment to Service We respond to the needs of our clients promptly and urgently with compassion and sincerity and with deep sense of respect. 3. Respect We conduct ourselves accordingly and shall always recognize that every human being is worthy of consideration, regard and honor regardless of lifes status. 4. Transparency We conduct our work and transaction with openness and truthfulness and will strictly adhere to the existing laws, rules and regulations of the land.

FRONTLINE SERVICES: 1.
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Provision of Limited Financial Assistance a. Medical

b. c. d. e. 2.

Hospitalization Burial Transportation Laboratory Test

Facilitate Employment and Placement a. Special Program for Employment of Students (SPES) b. Referral and Placement c. Government Internship Program (GIP) d. Job Information Provision of Productivity Skills and Capability Building a. Computer Literacy Program for Out-of-School Youth b. Productivity Skills Training Provision of Nutrition Services a. Supplemental Feeding for Malnourished Children b. Nutrition Information Education for Mothers Extension of Self-Employment Assistance Kaunlaran (SEA-K) Seed Fund Provision of Custodial Care to preschool children of working parents

3.

4.

5. 6.

7.

Philhealth sponsorship program for indigents

Procedure/Flowchart and maximum time to complete the process

1. Provision of Financial Assistance a. Burial b. Medical c. Hospital Bill

d. Transportation e. Laboratory Test

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Step

Applicant/Client

Service Provider

Duration of the activity 2 minutes

Person Incharge

Forms

Secure priority number from the guard

Issue priority Number on the type of clients

Guard on Duty/Offi cer of the Day

Proceed to any Table 1, 2 Assess Clients &3 a. Conduct interview and intake For Person with clients Disability & Senior Citizens proceed to Table 3 (Fast Lane)

15 30 minutes

Table 1 Intake Mary Ann Form Decena, RSW

Table 2 Jenelyn Ignes, RSW

Table 3 3 Chistie Rio Grino, RSW

Issue referral letter For clients needing referral to DSWD XII proceed to Table # 7 or
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23 minutes

Nelida N. Pereira, RSW/ Maria Corazon Obenieta,

Referral Slip

PSWDO 3 Proceed to Table 8 secure referral slip from Mr. Jerry Caspillo (Provincial Governors Representative) Return to any Table 1, 2 &3 Issues referral 5 minutes slip to the client or grant discount to patient of SCPH Ward Require supporting documents 10 minutes

RSW Jerry Caspillo

Table 1 Refer to Mary Ann requireme Decena, nts RSW

Table 2 Jenelyn Ignes, RSW

Table 3 3 Chistie Rio Grio, RSW 5 Comply required documents and submit to social worker who require the documents Proceed to Table 5 for Budget Control with documents Review & attached documents to intake sheet Posting of accounts and reflect control no. to guarantee letter and credit 3 minutes Anthony Obenieta

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slip 7 Proceed to Table #6 and claim Guarante letter/Credit slip Issue Guarantee letter or credit slip 5 minutes Ma.Coraz Guarantee on Letter/Cre Obenieta, dit Slip RSW/ Sharon Rose Noman RSW (Alternate )

REQUIREMENTS for securing the following assistance:

1. Burial Assistance a. Death Certificate b. Valid ID/cedula or Barangay Certification c. Referral from C/MSWDO d. Funeral Contract 2. Medical Assistance For outpatient: a. Doctor's prescription (recita) b. Valid ID/cedula/Barangay Certification c. Referral from City/Municipal Social Welfare and Development Office For admitted patient: a. Doctor's prescription (recita) b. Valid ID/cedula/Barangay Certification
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c. Referral from Medical Social Worker 3. Hospital Bill Assistance

a. b. c. d.

Hospital bill - final bill Valid ID/cedula or Barangay Certification Referral from C/MSWDO Certificate of confinement or medical certificate or medical abstract

4. LABORATORY REQUEST a. CT SCAN - CT scan request from the doctor /charge slip from the hospital/valid ID or cedula b. ULTRASOUND - same with CT scan 5. TRANSPORTATION ASSISTANCE a. Referral from the requesting physician or medical certificate b. Death Certificate in case of burial assistance c. Valid ID/cedula/Barangay Certificate 2. PESO Referral Step Applicant/Client Service Provider Duration of the activity 1 minute Person Incharge Forms

a. Applicant request for PESO Referral b. If applicant have already OR (proceed to Step No. 4b) Payment to PTO

Validate the age and height of the applicant Issue Referral Slip

Liza Labiaga

1 minute

Letecia Referral Hurtada/L Slip iza Labiaga

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Present OR to the PESO Staff

Incharge give a SRS Form

1 minute

Letecia Hurtada/ Liza Labiaga

Skills Registrati on System Form (SRS) Skills Registrati on System Form (SRS)

a. Applicant fill up the SRS Form

Assist in filling up the form

5 10 minutes

Letecia Hurtada/L iza Labiaga

b. Applicant Fill up Registry Form (proceed to Step No. 6)

13 minutes Applicants

Registry Form

Submit SRS form to PESO Staff

Validate the filled-up SRS Form

12 minutes

Letecia Hurtada/ Liza Labiaga

Record the applicants name for office records 6 Applicant issued a PESO Issuance of Referral PESO Referral to the applicants Php 50.00 12 minutes Letecia Hurtada/ Liza Labiaga PESO Referral Slip

a. Amount of fees

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3. PSCB Program Step Applicant/Client Service Provider Duration of the activity 1 week Person Incharge Forms

Community Based a. Request for Skills Training Center Based c. Availment of Skills Training

Request to the PSWDOs action

Nelida N. Pereira

Inquiry of the available skills training 1a. Forward letter request to Section head and to the PSCB trainor Schedule the training

1 day

Candelaria Salditos

1 2 days

Sonia Bautista/ Candelaria Salditos Candelaria Salditos

Community Based a. Submit list of trainees Masterlisting of trainees 1 3 days Candelaria List of Salditos trainees

Center-Based b. Trainee fill-up intake form

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Intake Form

Conduct of training/orientation

Training/orient ation proper of the Integrating modular package

Depend on Sonia the Bautista/ number of Candelaria maximum Salditos days of the training 1 3 days Candelaria Salditos

Submit training output to Check Candelaria Salditos individual output of the trainees Presentation of individual output Inspect/validat e/ review the output

30 mins 1 hour

Sonia Bautista/ Candelaria Salditos Candelaria Certificate Salditos of Completio n

Graduation of training

Issue Certificate of completion

1 day

REQUIREMENTS to avail Services 1. Letter Request 2. List of Trainees

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4. Nutrition VISION Ensuring the Nutritional well-being of every individual, recognized locally, and led by the team of competent and committed public servants.

MISSION Diversified Opportunities that Develop Oneness from the government, private sector and other stakeholders at all levels, in addressing hunger and malnutrition of every individuals through: CORE VALUES Integrity We conduct our work and relate with our various stakeholders and partners with deep sense of honesty and openness. Sensitivity We respond to the needs of our employees and various public with love and respect and recognize the valuable contribution of each member of the organization. Promotion of Good Nutrition Capacity Development Program formulation and coordination Nutrition Surveillance Resource Generation and Mobilization Advocacy and Partnership and alliance

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Transparency We conduct our business with openness and truthfulness with strict adherence to existing laws, rules regulations of government and principles of good governance.

Step

Applicant/Client

Service Provider

Duration of the activity 2 week

Person Incharge

Forms

- Submit request to the Chairman, Provincial Nutrition Committee Forward letter request - Area Validation to Nutrition section/Provincial Nutrition Committee for appropriate action Request for Supplemental Feeding Submission of Data Required - Data Analysis

Nutrition Staff

8 hours

Nutrition Staff

8 hours

Nutrition Staff

- List of children with initial weights and weights status

Conduct Social Preparation

Submit the following documents; - Organizatio n of

1 week

Nutrition Staff, MNAO

- Orientation of Barangay
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Nutrition Scholar mothers of as program holder target beneficiarie - Orientation of s Barangay - Planned Nutrition Committee weekly members of the cycle menu program to be - Working implemented in Committee the Barangay - Parents - Organization of Consent identified mothers of target beneficiaries Program - Supplementar 42 feeding y feeding for Implementation days 42 days

BNS, MNAO, NA

- Weekly records of weights status of underwei ght and severely underwei ght preschoo lers

Request for Technical - Receives the Request Assistance - Submit request to section chief, Provincial Nutrition Action Officer appropriate action/

5 minutes

Nutrition Staff

4 hours Nutrition Staff

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Follow-up Request

Request approved

recommendati on - Letter request submitted to PSWDO for approval - Conduct Technical assistance

4 hours

Nutrition Staff Nutrition Staff - BNS Report Forms

3 days

REQUIREMENTS to avail Nutrition Services

1. 2.

Letter Request List of Beneficiaries

5. SEA-K Program Step Applicant/Client

Service Provider Brief orientation on SEA-K and requirements

Duration of the activity 15 30 minutes

Person Incharge Briselda Lanuza/R ose Vidad

Forms

Inquire how to avail Capital Seed Fund

Letter Request addressed to the Governor

- Forward to PSWDO - Endorse to Sonia

1 week

Governors Office

Nelida N. Pereira

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Endorse to Briselda Lanuza/Rose Vidad Assessment of requesting party

1 days

Sonia Lamis

1 2 days

Briselda Lanuza/R ose Vidad

Schedule the conduct of orientation

1 day

Briselda Lanuza/R ose Vidad

Conduct of the SEA_K Manadatory Training

3 days

Briselda Lanuza/R ose Vidad

Organized group comply Provide requirements checklist for the processing of documents

2 weeks

Briselda Lanuza/R ose Vidad

Signs documents

Provide list of documents for signature of the members of the organized

2 weeks

Briselda - Mother project Lanuza/R Proposa ose Vidad ls - Memora ndum of

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group -

Agreem ent Certific ate of Eligibili ty Loan Amortiz ation Scxhedu le Loan Summar y Constitu tion and ByLaws

Preparation of financial documents for processing

1 hour

Briselda Certificate Lanuza/R of ose Vidad Completio n

Processing of papers

1 week

Briselda Lanuza/R oseVidad Briselda Lanuza/R ose Vidad Associatio n

Get Cheque at PTO

Call up President/Treas urer

1 day

Deposit the Cheque

10 days

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Launching of Seed Capital Assistance

Release to the individual members the Seed Capital Assistance

1 day

Briselda Lanuza/R ose Vidad

DOCUMENTS TO COMPLY TO AVAIL CAPITAL SEED FUND 1. PROJECT PROPOSAL (Copy for 2 sets for PACCO/PTO, LGU, PSWDO, SKA) l. ll. lll. lV. V. Vl. Vll. Identifying Data Project Description Types of Project being Proposed Profile of SKA members Group Composition & Organization Saving Mobilization Loan Procedures

Vlll. Financial Requirements lX. X. XI. 2. 3. 4.

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Projected Cash Flow Agreement Rollback Recommendation

CERTIFICATE OF ELIGIBILITY LOAN AMORTIZATION SCHEDULE LOAN SUMMARY

5.

CERTIFICATE OF MEMBERSHIP SOCOFEDSKA (Photocopy)

6. 7. 8. 9. 10.

ENDORSEMENT FROM THE MAYOR CERTIFICATION OF BARANGAY OR MSWDO OR MAYOR MOA CONSTITUTION AND BY LAWS PASSBOOK (Photocopy of Account Name & Number) Beneficiaries must Undergo SEA-K Orientation and Mandatory Training on Values Formation and Basic Business Management Training

6. PCCH Enrollment Step Applicant/Client Service Provider Duration of the activity 30 minutes Person Incharge Forms

Query at the Center Incharge for the enrollment

Provide list of requirement for the enrollment

Judith Doctora/ Mary Grace Rodel/ Digna Leyble

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Parents fill-up intake form and submit requirements

Facilitates the enrollment

5 20 minutes

Judith Doctora/ Mary Grace Rodel/ Digna Leyble Judith Doctora/ Mary Grace Rodel/ Digna Leyble

Intake Form

Submit filled-up intake form

Validate the Intake Form and Records the name of the child and file Intake form

3 minutes

Intake Form

Daily Session/activities Step Applicant/Client Service Provider Log in the child Duration of the activity 12 minutes Person Incharge Judith Doctora Forms

Arrival of the child

Attendance to Session

Responsible for the children For 2 3 y.o.

2 hours

For 3 & 1 month and

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Mary Grace

above

Rodel

Digna Leyble 1. Feed children when hungry 2. Reading stories during nap time 3. Take Care when they pee and poo 4. Conduct tutorial 5. Fix and groom child 3 Fetching the child Nanny/guardia n/ parents should logged out for security reason 10 15 minutes Mary Grace Rodel, Digna Leyble, Judith Doctora

30 60 minutes

5 10 minutes

15 30 minutes

10 15 minutes 12 minutes Judith Doctora

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7. Philhealth Step Applicant/Client Service Provider Issue referral slip Duration of the activity 12 minutes Person Incharge Jerry Caspillo Forms

Secure Referral Slip

Referral Slip

Present referral slip to the Philhealth Incharge

Validate name of client/beneficia ry (masterlisting/ computer) Intrauct client to proceed to PHIC XII Validate at the referral slip that the client is in active Intake client and look for requirement to be attached Attached endorsement letter to the PMRF Form

12 minutes

Charlie Demaala

If client is active

12 minutes

Charlie Demaala/ Eden Moralidad Charlie Demaala/ Eden Moralidad Charlie PMRF Demaala/ Form Eden Moralidad Sonia Bautista

Proceed to Provincial Treasurers Ofice for payment of the counterpart Present OR to Philhealth In-charge

12 minutes

15 minutes

Refer to Sonia Lamis for the endorsement to be signed

12 minutes

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Record name of the client at the logbook Proceed to PHIC Office XII Instruct client 1 minute

Charlie Demaala/ Eden Moralidad Charlie Demaala/ Eden Moralidad

Documentary Requirements: 1. For Registered member - any valid ID Card - Spouse - Marriage Contract - Children - Birth Certificate/Court Decree of Adoption - Parents - Birth Certificate/Marriage Contract

2. Authorization Letter by the member 3. Any Valid ID Card of the authorized person 4. Members Counterpart P 600.00

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FEEDBACK AND REDRESS MECHANISM PLEASE HELP US KNOW HOW WE SERVED YOU BY DOING ANY OF THE FOLLOWING: (Palihog buligi kami nga mahibal-an namon kon paano kami nakabulig sa inyo paagi sa pag himo sining mga bulohaton) Accomplish our Feedback Form available in the offices and put this in the drop box at the Public Assistance and Complaint Desk (Sulatan ang pormas (Feedback Form) nga makita sa mga opisina kag ihulog sa kahon (drop box) nga ara sa Public Assistance and Complaint Desk.) Talk to our OFFICER OF THE DAY (Maghinun-anon sa Officer of the Day (OD)) Call us at telephone numbers (Tawag sa masunod nga mga numero) PSWDO Direct Line Administrative Section Social Protection & Crisis Intervention Division If you have some written or verbal complaints this will be immediately attended to by the Officer of the Day at the Public Assistance and Complaint Desk. (Kon may ara man kamo reklamo paagi sa pagsulat o pag-estorya ini atendiron sang aton Officer of the Day (OD) nga ara sa Public Assistance and Complaint Desk.) Thank you for helping us improve our services. (Salamat sa padayon ninyo nga pag bulig sa amon para mapamaayo pa gid ang amon pagserbisyo sa inyo). (083) 228-3573 228-8819 228-2428 Telefax 228-4632

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PROVINCIAL TREASURERS OFFICE

VISION Improved Financial Capability of the Province through Quality Fiscal Management.

MISSION To perform with optimum efficiency and effectiveness in the Generation of Local Revenues and Disbursement through Quality Fiscal Management System in partnership with other Local Government Units towards a more Economically Sustained, Viable, Self-Reliant Province of South Cotabato.

SERVICE PLEDGE We, the employees of the Provincial Treasurers Office commit to give prompt quality service to our clients as expressed by our sense of dedication, honesty and integrity exemplified by our enthusiastic and friendly approach at all times.

CORE VALUES 1. 2. 3. 4. 5. Honesty Commitment Prompt service to clients Dedication towards work Fairness and due respect to transacting clients

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FRONTLINE SERVICES 1. Verification of Real Property Taxes 2. Issuance of Tax Clearances 3. Billing/Computation of Various Taxes 4. Issuance of Official Receipts in all forms of taxes 5. Disbursement of Checks/Cash to various creditors 6. Issuance/Procurement of Accountable Forms

FEEDBACK MECHANISMS For your valued suggestions for the improvement of our services or any complaints, please visit our office at the 1st Floor Finance Building, Provincial Capitol Compound, Alunan Avenue, City of Koronadal, South Cotabato or you may call telephone numbers 083-228-2449; 083-228-3881; 083-228-2508; 083228-4512 or email us at pgscpto@yahoo.com.

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PROVINCIAL VETERINARY OFFICE

VISION A sustainable livestock and poultry development that ensures food security and public safety for the people of South Cotabato.

MISSION Promote livestock and poultry production by providing quality breeder stocks and effective and animal health management program to ensure sufficient and hygienic animal meat and its byproducts for public consumers.

SERVICE PLEDGE We, the employees of the provincial veterinary office, pledge and commit to deliver quality veterinary services as promised in this citizens charter. Specifically, we will: serve with courtesy Be prompt and timely, Provide adequate and accurate information, proactive services and responsive to clients, Provide feedback mechanism, Demonstrate professionalism, Wear proper uniform and identification,
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 Be available during office hours, Respond to complaints, Provide comfortable waiting area, And treat everyone equally. Frontline Services: 1. Animal Health Services a. Animal Treatment b. Animal Vaccination 2. Veterinary Regulatory Services a. Issuance of Veterinary Health Certificate b. Meat Inspection 3. Veterinary Laboratory Services a. Blood Examination b. Fecal Examination 4. Animal Production & Processing Center a. Animal Dispersal b. Natural & Artificial Breeding Services c. Technology Transfer

Service: Animal Treatment (Walk-in) - includes Avitaminosis and Deworming Requirements: 1. Pet/animal 2. Fecal/blood sample (if necessary) Fees: 35% of drug cost administered

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How to avail the service? STEPS DURATION PERSON RESPONSIBLE LOCATION

1. Presentation of Animal for - History Taking -Physical Examination/diagnosis -LaboratoryExam(if necessary) -Prescription -Treatment -Issuance of Payment Slip

10min. 15min 5-10min. 5min. 10-20min. 2min.

Veterinarian

PVET

2min.

2. Payment of fees 3. Presentation of Official Receipt for -Recording 2min.

Cashier

PTO PVET

Service: Rabies Vaccination (Walk-in) Requirements: 1. dog/cat 2. Dog must be at least 3 months old Fees: P10.00/head
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How to avail the service? STEPS DURATION PERSON RESPONSIBLE LOCATION

1. Presentation of dog/cat for Taking History 10min. 2min 1min. of Veterinarian/LI/MI PVET

-Vaccination -Issuance Payment Slip

2. Payment of fees 3. Presentation of Official Receipt for -Recording -Issuance Vaccination Certificate of

Cashier

PTO PVET

1min. 1min.

Veterinarian/LI/MI Vaccinator

Service: Issuance of Transport Permit/Veterinary Health Certificate for Livestock, Poultry and its by-products

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Requirements: 1. For Large Animals with Certificate of Ownership a. Barangay Clearance from Origin b. Police Clearance from Municipal Police Station c. Certificate of Ownership d. Animals to be Transported for Inspection e. Cattle & carabao for breeding purposes should be tested negative of Surra 2. For dogs, cats, poultry, swine, animal products & byproducts a. For wildlife - DENR Clearance b. For goat- must be tested negative of surra and CAE c. For sheep- must be tested negative of surra d. For dogs- Certificate of vaccination e. For meat- Certificate of Inspection from NMIS Fees: Commercially P0.10/head produced broilers/layers/chicks/goslings/ducklings-

Large animals- P 30.00/head Goat/swine/dog & sheep- P 10.00/head Game cocks- P 20.00/head Hide - P 10.00/pc. Hoof & Horn- P5.00/pc. Animal Waste & By-products- P 30.00/truckload Adult fowls (for egg production) Duck, geese, turkey & etc. P 1.00/head

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How to avail the service?

STEPS

DURATION

PERSON RESPONSIBLE Personnel charge

LOCATION

1. Apply for a Veterinary Health Certificate 2. Presentation of Animals to be transported for -Inspection

5 min

In- PVET

10min.

Veterinarian

PVET

2. Payment of fees 3. Presentation Receipt for -Recording -Issuance of Health Certificate Veterinary of Official 2min.

Cashier

PTO PVET

Personnel charge

In-

FEEDBACK MECHANISMS Please let us know how we have served you by doing any of the following: o You can talk directly to our livestock technicians assigned in every municipality of South Cotabato. o Send your feedback through e-mail(son_cuenca@yahoo.com) o Talk to our Officer of the day. o Or you can call: -(083)228-2413(Personnel) -(083)228-4054(Provincial Veterinarian) Thank you for helping us continuously improve our services.
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RECORDS SECTION (PADMIN)

FRONTLINE SERVICES STEP CLIENT SERVICE TIMELINE/ PERSON/S PROVIDER RESPONSIBLE DURATION FEES (IF ANY) None

Request for photocopy of various documents

Receive documents for photocopy

2 minutes

Charlie Moratin

Wait for Record documents documents being being photocopied photocopied and release to clients

2 minutes

Charlie Moratin

None

End of transaction

FEEDACK AND REDRESS MECHANISM

Please let us know how we have helped you by filling out the feedback forms available at the Public Assistance Desk. Our Officer of the Day will be more than glad to assist you. Please drop your feedback form at the Feedback Box at the Desk. For inquiries and other concerns, you may dial our telephone numbers (083)228-2007; and (083)-228-2353.
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SOUTH COTABATO SPORTS COMPLEX AND SOUTH COTABATO GYM AND CULTURAL CENTER

VISION Sports haven of the South with adequate sports facilities and competent human resource capable of producing highly competitive athletes.

MISSION To promote sports appreciation and participation in the province of South Cotabato thru a comprehensive sports development program that integrates government and private initiatives towards excellence in sports.

CORE VALUES 1. 2. 3. 4. Self discipline Patience Transparency Hard work and industry

FEEDBACK MECHANISM: If you have any suggestions and complaints, please do not hesitate to inform us or call us at our hotline nos. 228- 9314; 228-9243 We will appreciate your suggestions and usual support in improving our services through accomplishing our Feedback Form available in our Administrative Section and put your suggestions and complaints in the suggestion box that we have placed in our frontline center. If you have any queries, please feel free to talk to our OFFICER OF THE DAY.

SANGGUNIANG PANLALAWIGAN OFFICE

VISION To promote the general welfare of the people of south cotabato through quality legislation reflective of the legislative agenda and genuine peoples participation.

MISSION A more responsive and meaningful legislation for a better quality of life of the people of South Cotabato.

SERVICE PLEDGE The Office of the Sangguniang Panlalawigan of South Cotabato is committed to providing quality public service. We pledge to: * Serve the public with respect in a professional and courteous manner. * Provide the public with accurate, timely and complete information * To efficiently perform our duties and responsibilities with integrity, sincerity and honesty. We commit to treat everyone with: F- riendly smile A- ssured action on all matters referred to us I - mportance
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 R- espect and courtesy N- eutrality E- xemplary character S- incerity in serving the public even beyond office hours S- martness and alertness

CORE VALUES Transparency Legislation beyond partisanship Peoples participation and community involvement Selfless commitment to service Honesty and impartiality in judgment High performance leadership

FEEDBACK AND REDRESS MECHANISMS Because YOU are important to us and QUALITY SERVICE is our utmost desire, please let us know your comments/suggestions by accomplishing the feedback form at the Public Assistance Counter and Complaints Desk. Our Officer of the day will attend to your complaints.

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FRONTLINE SERVICES OFFERED TO THE PUBLIC Services/Steps Duration

Requirements
Request Form Payment of Prescribed Fees

Fees
35/doc. Consisting of 3 pages and additional 5.00 for each succeeding pages

Person/s Responsible
Jeanette Estrada Elna T. San Juan Cashier Elna T. San Juan

Location
SP Office Treasurers Office (PTO) SP Office

1) Issuance of Certified Copies Of Resolutions/ Ordinances STEP: 1. Fill up request form properly from the Officer of the Day. 2. Submit to records Officer for evaluation/process ing. 3. Upon recommendation of the Records Officer, pay required fees to PTO. 4. Present OR to Records Officer upon release of document.

30 minutes (Simple) 3-5 days (complex)

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Services/Steps 2) Receiving of Resolutions/ Ordinances for SP review. STEP: 1. Submit (16) copies of resolution/ordinances to the records section for recording/acknowledgement. 2. Records Officer endorses the same to the Secretary to the Sanggunian through the Board Secretary IV for referral to the Vice Gov. and the SP Com. On Rules for possible inclusion in the agenda or for proper action.

Duration 30 minutes

Requirements 16 copies of duly signed resolution/ Ordinances with proof of public hearing or publication. In cases of budget: a) Budget Review of the Local Finance Committee.

Fees

Person/s Responsible Jeanette Estrada

Location SP Office SP Office

Elna T. San Juan

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