focus on excellence

Canadas orriigiinall sourrce fforr Prrocess Excellllence Canada s o g na sou ce o P ocess Exce ence Open Enrollment Certification Programs

2012

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

"The Black Belt Lean Six Sigma Program through EZ-Sigma far exceeded my expectations. The first two on-line sessions allowed for complete flexibility at home and the final two in-class sessions and practical application project rounded out the whole program perfectly. I strongly recommend this program for anyone ready to take their leadership in process continuous improvement to a whole new level within 6 months. EZ-Sigma certainly made the learning easy to apply and their affiliation with Toronto universities acts as further evidence of their quality content and credibility." John Marton, P.Eng, M.B.A., LSSBB

In comparison to past generations, businesses today are competing in a very uncertain economy. This has led to a resurgence of companies focusing on the cost of production and not simply the amount of production. The only way for organizations to stay ahead of the competition is to improve the customer experience by becoming more efficient, productive and effective while delivering a higher quality product or service at a lower cost. This is why organizations all across North America are turning to e-Zsigma. We have helped service and I/T companies, governments, healthcare institutions and financial organizations turn their focus to internal efficiencies while at the same time becoming more in tune with the Voice of their Customers. Business professionals are also feeling the impact of increased competition and pressure to continually deliver results in less time with less resources. E-Zsigma will give you the skills to become better change agents, coaches and process improvement leaders. Skills which will give you the edge to elevate your career. e-Zsigma and its team of senior advisors and trainers have been assisting and coaching business leaders and professionals through the world of strategy and continuous improvement for over a decade. Become a leader in Continuous Improvement by enrolling this fall with Canadas original source for Lean & Six Sigma Certification programs.

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

e-Zsigma makes things simple...

LEAN
Certification
Lean Champion Lean White Belt Lean Yellow Belt Lean Green Belt

SIX SIGMA
Certification

Six Sigma Green Belt Six Sigma Black Belt Six Sigma Black Belt Upgrade

What a sense of accomplishment now that all the requirements have been fulfilled. It's been a long journey and at time challenging to stay the course but I must say that Lean Six Sigma has changed the way I look at the world of health care. It is encouraging to know that Lean in particular is becoming more of a household term here in Alberta health care, especially in the area of system improvement. Adele Royer, Alberta Health, Certified Lean Six Sigma Black Belt

LEAN SIX SIGMA

Certification

Lean Six Sigma Green Belt Lean Six Sigma Black Belt

E-ZSIGMA HAS THE RIGHT SOLUTION FOR YOU.

We will help you to choose the path which best suites your objectives whether that is Lean, Six Sigma or a combination of Lean & Six Sigma. All programs are also customized for your industry so you can rest assured that you will be receiving the most relevant and applicable information for your organization and your professional development. You will also benefit from seasoned facilitators who bring real-life examples to the classroom because they practice what they preach.

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

the blended experience

All blended programs include Personalized Training Plans (PTP) specific for your elearning component which is delivered through the e-Zsigma Quality Campus, In-class training, Webinars, Software license for Process MA and Certification. IN-CLASS TRAINING PERSONALIZED TRAINING PLAN
Your PTP will include modules selected from the eZsigma Quality Campus Lean and/or Six Sigma curriculum outlining the DMAIC and/or Lean methodology. Your plan will also include required readings and articles as well as assignments to reinforce the application of key tools and concepts. You will have in-class training which will be held at the Toronto Board of Trade in Toronto ON. This training will occur at specific intervals in your program to discuss and expand upon topics in the Measure, Analyze, Improve and Control phases and well as topics from your Lean training. Your final day of in-class training will focus on project closure, sustaining your results and innovation.

WEBINARS
There will be webinars included in your training program; a welcome & introduction webinar and the remaining webinars will discuss tools from your training program. These webinars will be hosted by a Master Black Belt.

CERTIFICATION
Your certification includes two (2) components after the completion of your training; One requirement for Certification is the completion of one (1) Lean Six Sigma Continuous Improvement project or one (1) Lean Event. Please refer to the s-Zsigma Certification Outline Guide for specific details regarding the qualifications of Projects vs Events. The second requirement is the writing of Certification Exam. The pass mark for this examination is 70%. The exam is "open book" and you can access all the materials and tools that you would normally have access to when leading Lean and/or Six Sigma projects.

AWARDING OF CERTIFICATION
Having successfully completed the preceding four (4) components of your learning plan, you will be awarded your Certification. A framed certificate will be couriered to your address of choice within two weeks of you receiving confirmation that you have successfully achieved certification.

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

choosing the right program for you

e-Zsigma puts your needs first. We are happy to assist you in selecting the program that will best suit both your needs and the needs of your organization.
LEAN CHAMPION CERTIFICATION
Understands the Lean philosophy and how to routinely apply this to their job and area of responsibility Explain and promote Lean principles and concepts of value Identify the eight sources of process waste Recognize the importance of mapping Value Streams Select and prioritize Lean improvement projects and events Sponsor and support successful project teams

LEAN WHITE BELT CERTIFICATION

L E A N

Understand and apply Lean principles and concepts of value Identify the eight sources of process waste in their work area Recognize their role in contributing to a Lean Value Stream Better organize their workspace using 5S and other Lean techniques Write effective problem statements Be a productive participant in Lean (Kaizen) events

LEAN YELLOW BELT CERTIFICATION

Understands the Lean philosophy and can identify process improvement opportunities. In addition to all of the elements described in the White program, a Lean Yellow can also; Assist Champions in identifying Lean improvement opportunities Facilitate small rapid improvement events (ex. Kaizen, 5S) Employ basic quality tools including process flow maps, cause & effect diagrams and Pareto charts Use Failure Mode and Effect Analysis (FMEA) as part of assessing and reducing process risk Apply a broader set of Lean tools and techniques to improve process effectiveness

LEAN GREEN BELT CERTIFICATION

Understands and can apply Lean principles, tools and techniques to identify and remove any non valueadded activities in your everyday operational and service processes. In addition to the Lean White Belt and Yellow Belt body of knowledge, a Lean Green Belt can; Assist Champions and managers in the development and execution of departmental quality improvement strategies Use the Hoshin model and X-Matrix for planning and managing quality strategies Employ a broad set of basic quality and Lean tools and techniques to banish process waste & improve process flow Plan and lead/facilitate a broad range of Lean improvement events and projects Design and implement process control and management systems Be capable of assuming a Lean subject-matter expert (SME) and quality leadership role

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

SIX SIGMA GREEN BELT CERTIFICATION

Is a partially trained SS individual who applies their knowledge to projects in their job function with Black Belts as Mentors. Explain the Six Sigma approach and how process variation impacts process excellence Understand the importance of capturing and aligning with the voice of the customer (VOC) Describe the DMAIC as well as other key concepts and terms that are part of the Six Sigma methodology Understands and can construct basic Six Sigma charts

SIX SIGMA BLACK BELT CERTIFICATION

Is a fully trained Six Sigma expert who leads improvement teams, works projects, and mentors trainees. In addition to the functions of a Green Belt a Six Sigma Black Belt also; Accept and validate and coordinate project mandate Can applying the Six Sigma DMAIC project methodology Train project team members Provide analytical summaries and interpretations to project team Assist Champions in identification of projects and preparation of appropriate project mandates Ensure project completion and projects are successfully transferred to process owners Coach and mentor Yellow Belts, Green Belts & Lean Masters Provide feedback to senior management on project progress and results

S I X S I G M A

SIX SIGMA BLACK BELT UPGRADE CERTIFICATION

A Six Sigma Black Belt Upgrade candidate is an individual who has already completed their Green Belt training and wishes to upgrade their skills to that of a Black Belt.

LEAN SIX SIGMA GREEN BELT CERTIFICATION

L E A N

S I X S I G M A

Is a partially trained LSS individual who applies their knowledge to projects in their job function with Black Belts as Mentors Assists their Champion in screening potential Lean Six Sigma projects Defines and leads small, local optimization projects that dont a require Lean Six Sigma Black Belt resource Assists with ongoing process-mapping and process performance assessments (base-lining) Assists Six Sigma Black Belts on larger improvement strategies (process base-lining, benchmarking, etc)

LEAN SIX SIGMA BLACK BELT CERTIFICATION

Is a fully trained Lean Six Sigma expert who leads improvement teams, works projects, and mentors trainees Accept and validate and coordinate project mandate Applying the Lean Six Sigma Breakaway project methodology Train project team members Provide analytical summaries and interpretations to project team Assist Champions in identification of projects and preparation of appropriate project mandates Ensure project completion and projects are successfully transferred to process owners Coach and mentor Yellow Belts, Green Belts & Lean Masters Provide feedback to senior management on project progress and results Every year a select few Black Belt are sponsored and mentored to achieve Master Black Belt status

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

join the hundreds of successful e-Zsigma Alumni

At e-Zsigma we have been working with individuals and organizations in their Continuous Improvement initiatives for over a decade. We measure our success not only through new student enrollment and participant satisfaction but more importantly through the outcome of the learning of our Alumni in terms of Lean and Six Sigma implementation and achievement at the workplace. Each student that completed one of our courses not only gains from the experience and knowledge of the instructors but also from the experience and knowledge of their classmates.
I was very impressed in the knowledge possessed by the instructors. They were very well educated and experienced in many different areas of business. One of the most beneficial and interesting courses I have taken to date. Quality Representative Siemens Business Services

E-ZSIGMA ALUMNI COME FROM A WIDE RANGE OF INDUSTRIES;

Financial services Hospitals Municipalities Provincial Governments Mining Telecommunications Life Sciences Retail & Wholesale Transportation Construction Services Healthcare Manufacturing Federal Governments Energy Insurance Information Technology Food & Agriculture Education Real Estate Oil & Gas

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

program dates... LEAN

Lean Champion Certification
$695 + HST eLearning: September 14, 2012 In Class Training: October 1, 2012
As a recent student of the e-zsigma Lean Green Belt, I found the program to be fast paced, exciting and interactive. The teaching was excellent, keeping topics relevant to my industry, healthcare. Sharing ideas with others and listening to their problems and plans was very enlightening. As the program was drawing to a close, I found the abundance of ideas and plans for future initiatives to be very motivational and readily applicable to a variety of home grown projects. I am looking forward to initiating some projects that are noticeably in need of improvement. As well, the support both through e-mail and on line has allowed easy access to on-going training. Wenda Lalande Technical Specialist Diagnostic Imaging Department L&A County General Hospital

Lean White Belt Certification

$695 + HST eLearning: September 14, 2012 In Class Training: October 1, 2012

Lean Yellow Belt Certification

$2250 + HST eLearning: September 14, 2012 In Class Training: October 1 3, 2012

Lean Green Belt Certification

$3150 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 1 3, 2012 Session 2: October 29 30, 2012

"I have been able to leverage the Lean Six Sigma skills that I learned through e-Zsigma (Canada) Inc. to improve many aspects of the services my department provides to clients. I would recommend this program for anyone interested in continuous improvement, whether in a service or production environment." Director, Corporate Contract Services, TELUS

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

program dates... SIX SIGMA

Six Sigma Green Belt Certification
$2950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 4, 2012 Session 2: October 31 November 1, 2012
The course outline and training provided by eZsigma for the Black Belt is very well designed and the delivery and course material is very informative. Also, the support provided the eZsigma instructors and office team is excellent. are very The e-Zsigma personnel approachable. Ed Valentine Process Consultant, CIBC

Six Sigma Black Belt Certification

$3950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 4, 2012 Session 2: October 31 November 1, 2012 Session 3: November 26 28, 2012

Six Sigma Black Belt Upgrade Certification

$3475 + HST eLearning: October 15, 2012 In Class Training: November 26 28, 2012

program dates... LEAN SIX SIGMA

Lean Six Sigma Green Belt Certification
$4950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 1 4, 2012 Session 2: October 29 November 1, 2012

Lean Six Sigma Black Belt Certification

$6950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 1 4, 2012 Session 2: October 29 November 1, 2012 Session 3: November 26 28, 2012

e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

begin your journey today!

You have three ways to contact us for further information;

Website: www.e-zsigma.com Phone: 416.593.8026 or 416.737.1729 Email: ljamischak@e-zsigma.com

We look forward to joining you on your Continuous Improvement journey!

We invite you to join our group on Linkedin for more information on Lean & Six Sigma

Canadian Society of Quality

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e-Zsigma (Canada) Inc. One Dundas St W, suite 2500, Toronto www.e-zsigma.com

Program Registration Form Fall/Winter 2012 Certification Programs

Phone: 416.593.8026 or 416.737.1729 Email: ljamischak@e-zsigma.com Post: One Dundas St W, suite 2500, Toronto ON M5G 1Z3, Canada Select Desired Certification Program: Program Name

Lean Champion Lean White Belt Lean Yellow Belt Lean Green Belt Six Sigma Green Belt Six Sigma Black Belt Black Belt Upgrade Lean Six Sigma Green Belt Lean Six Sigma Black Belt

$695 + HST $695 + HST $2250 + HST $3150 + HST $2950 + HST $3950 + HST $3475 + HST $4950 + HST $6950 + HST

1 Registrant

3 + Registrants (15% discount)

$590.75 + HST per person $590.75 + HST per person $1912.50 + HST per person $2677.50 + HST per person $2507.50 + HST per person $3357.50 + HST per person $2953.75 + HST per person $4207.50 + HST per person $5907.50 + HST per person

Step 1: Registration Information

Organization: _______________________________________________________________________________________________________________________ Full Name of Registrant (s): 1. 2. 3. 4. Title: Registrant 1 Registrant 2 Registrant 3 Registrant 4 Email: Phone: ( ( ( ( ) ) ) ) Desired Program: Complete if multiple courses selected

Step 2: Payment Information

Billing Address: _____________________________________________________________________________________________________________________ City:_______________________________________________ Province / State: _____________________________ Country: _________________________ Invoice Contact Name and Phone: _________________________________________________________________________________________________ Method of Payment (cheque / MC / VISA / AMEX / EFT): __________________________________________________________________________ Cheques to be made payable to e-Zsigma (Canada) Inc. and mailed to One Dundas St W, suite 2500, Toronto ON, M5G 1Z3 Registration Fee: $__________________________________ + Tax: $ ___________________________ = Total Due: $____________________________ Card Number: ______________________________________________________________________________________________________________________ 11 Expiry Date: _______________________________________________________ Security Number: ______________________________________________ e-Zsigma (Canada) Inc.
www.e-zsigma.com One Dundas St W, suite 2500, Toronto Cardholder: _______________________________________________________ Signature: ______________________________________________________