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Practice: Take action in response to evaluation results
Key Action: Make program and policy changes
Particular types of Assists goal setting, planning, and Assists consumers in making wise
service management decisions
Typical methods Case studies, observation, interviews, not Wide range of methods including
controlled experiments case studies, controlled experiments,
and checklists
Relationship between Often forms the basis for summative Compiles and supplements previously
formative and evaluations collected formative evaluations’
summative information
evaluation
Evaluation Theory, Models, and Applications (p. 25), D. Stufflebeam & A. Shinkfield. Copyright (c) 2007, Jossey-Bass, a Wiley imprint. 2
Reproduced with permission of John Wiley & Sons, Inc.
Practice: Take action in response to evaluation results
Key Action: Make program and policy changes
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