David Anderson 1701 Wildflower CT Puyallup, WA 98374 DavidAnderson@inbox.com (360) 207-5785 EXECUTIVE SUMMARY Technology is my passion.

I built my first computer at the age of 10, a x386, and never stopped building. Looking at my resume, you will see that my previous employers thought highly of me thus giving me many responsibilities. I was entrusted with multiple job titles including being solely responsible for keeping SIPRNet online for the US Navy and Marine Corps. I gave our users confidence in our product and improved trust by providing efficient and effective results every single day. I am the innovator who finds quick and inexpensive solutions to pressing problems and am always looking to improve my abilities and knowledge, technical and non-technical. Given the opportunity, I will provide to your company and reputation, a highly technical skill-set, an understanding and deep knowledge of today's and future technologies, and the highest utmost respect to all people, so that together, we will provide the best product and customer service seen in this market today. SKILLS Microsoft Windows NT/XP/7 Microsoft Server 2003/2008 Exchange Server 2003/2008 Active Directory Unix/Linux VMWare virtualization CompTIA Security+ Certification Desktop Hardware/Software Laptop Hardware/Software Cisco Routers & Switches Firewalls and Proxies Remedy Ticket System HP Service Manager 7 Top Secret Security Clearance

EXPERIENCE Hewlett Packard Enterprise Services Bangor Trident Naval Base, Silverdale WA | April 2009 March 2012 Customer Service Representative (3 years) - for Bangor, Keyport, HRNW and Port Hadlock Responsibilities Provide on-site and remote support to over 11,000 customers covering Bangor and Keyport Perform efficient technical support for an enterprise-network environment including hardware and software for desktops, laptops, printers, digital senders, scanners, mobile devices, and all other equipment provided by HP to the United States Navy and Marine Corps under the NMCI and COSC contract Manage help desk and MAC request tickets using Remedy and HP Service Manager 7 Maintain and upgrade user accounts and computers remotely using Active Directory and Radia Accomplishments Received highest grade possible in first performance review with Hewlett Packard Reduced the digital sender and MFD install time from 2-4 weeks down to 3-5 days Recipient of an award for volunteering and completing a major digital sender deployment project Information Systems Security Administrator (2 years) - for Bangor, Keyport, HRNW and Port Hadlock Responsibilities Manage and maintain taclanes to ensure SIPRNet access to all Navy Region Northwest naval bases Responsible for 50+ taclanes and controlling access for over 30 COMSEC safes Perform monthly/semi-annual inventory checks for all COMSEC equipment and taclanes Responsible for keeping all keys and CIKs up-to-date and secured according to government regulation Accomplishments Restored SIPRNet access within 3 hours when two taclanes went down after base-wide outage Always replaced taclanes immediately to maintain proper SIPRNet access before ending my work shift

Information Assurance and Local Element (2 years) - for Bangor, Keyport, HRNW, HDLK and Port Angeles Responsibilities Open and complete investigations for IA tickets, incidents, electronic spillages and report them to IA Watch Write investigation reports for each security incident and IA ticket and submit requests to the NOC Scan and clean viruses/spyware found on government computers and devices on the NMCI network Keep continued communication with all command IAMs with daily updates and report progress for security incidents that involve their customers, computers or bases they have responsibility over Premier Support Technician for CNI and NAVFAC (8 months) - for Bangor, Keyport, WHDB and PSNS Responsibilities Perform a high-level of technical support for executives and leaders within one hour of ticket creation Possess a strong technical background with the knowledge and resources to troubleshoot and resolve any hardware or software issues on-site and provide an accurate ETA of completion as requested Provide the highest customer service possible at all times with daily updates, quality work, and clearly answering questions at the customers level of technical knowledge Solely supported all developer computers and users with all hardware and software tickets successfully as the Developer Seat Application Manager for NAVFAC Accomplishments First technician to provide a solution to an enterprise-wide issue with Verizon air cards worldwide Upgraded 10 NEPLO officers' laptops, air cards and phones on short notice within the allotted 10 hours

Air Force National Guard Fairchild Air Force Base, Spokane WA | February 2007 February 2010 Network Administrator (3 years) for Fairchild AFB and Geiger Field Responsibilities Team member of combat communications squadron with the mission to deploy communications for an initial base of up to 1,200 people, anywhere in the world within 72 hours Perform daily systems management of information flow in network management, help desk, and network administration whilst specializing in firewall administration in Sidewinder Accomplishments Successfully completed two weeks of IT deployment training at Silver Flag 08' in Miami, Florida Volunteered to play an important role during a three week world-wide war simulation exercise in the Air Warfare Simulation Center in Osan Air Base, South Korea Recipient of the Military Outstanding Volunteer Service Medal for over 2,000 hours of volunteer service

Northwest Computer Connection Puyallup, WA | December 2007-March 2009 Assistant Manager and Lead Computer Technician EDUCATION Air Force Technical School Keesler Air Force Base, Biloxi MS | June-September 2007 Communications Systems UNIX Operating System Network Client Operating System Computer and Network Fundamentals Network Server Operating System Network Management

Emerald Ridge High School - Puyallup, Washington | 2001-2004 REFERENCES Available Upon Request