Introduction to CMMI for Services (CMMI-SVC) Version 1.

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OFFERED BY Cepeda Systems & Software Analysis, Inc. (CSSA), an SEI Partner
Successful completion of this course is required for any individual who: Is assigned as a team member for an SEI-authorized SCAMPISM CMMI for Services (CMMI-SVC) appraisal Intends to become an SEI-certified SCAMPI Lead Appraiser for CMMI-SVC

WHO SHOULD ATTEND THIS COURSE?

In addition to Lead Appraisers and Appraisal Team members, who are required to attend, this course is also essential for: Service providers and customers Professionals interested in service management concepts Process improvement practitioners, champions, and implementers involved in process improvement efforts within their organizations, whether or not they are preparing for a formal SCAMPI appraisal

COURSE DESCRIPTION
This three-day course introduces participants to the CMMI-SVC model, a comprehensive set of guidelines that helps organizations establish and improve processes for delivering quality services. Introduction to CMMI-SVC helps prepare participants to make valid judgments regarding an organization's implementation of industrys best practices for service delivery. This course fulfills a prerequisite requirement for any course requiring an official SEI Introductory CMMI course and is a prerequisite for Lead Appraisers, Team Leaders, or Team Members on a Standard CMMI Appraisal Method for Process Improvement (SCAMPI) appraisal for CMMI-SVC.

COURSE TOPICS
Topics covered in this course include: INTRODUCTION WHY MODEL-BASED PROCESS IMPROVEMENT AIDS SERVICE EXCELLENCE OVERVIEW OF CMMI-SVC DEFINING, ESTABLISHING, AND DELIVERING SERVICE MONITORING AND CONTROLLING SERVICE AND WORK PRODUCTS ENSURING SERVICE MISSION SUCCESS

SUSTAINING IMPROVEMENT MAKING WORK PROCESSES EXPLICIT AND MEASURABLE MANAGING DECISIONS, SUPPLIERS, AND STANDARD SERVICES CREATING A CULTURE TO SUSTAIN SERVICE EXCELLENCE PLANNING YOUR NEXT STEPS

COURSE OBJECTIVES
The course will help participants determine how CMMI-SVC applies to your business context

None

learn effective practices for defining, establishing, and managing service sustain your improvement prepare for next steps, such as an appraisal

PREREQUISITES SCHEDULE
Introduction to CMMI-SVC is a three day course, 8:30 A.M. - 5:00 P.M.

COURSE MATERIALS
Participants receive the CMMI for Services model and a course notebook.

ABOUT CSSA
Based in Madison, AL, CSSA provides process improvement and software and systems engineering services to projects and organizations of all sizes in a wide variety of industries. Further information on our services can be obtained at: www.cepedasystems.com

ABOUT THE INSTRUCTORS

Sandra Cepeda, CEO and Principal Engineer of CSSA, is an SEI-Certified Instructor for this course. As one of the authors of CMMI and SCAMPI, a SCAMPI Lead Appraiser, and an SEI Consultant, Sandra brings unique and invaluable insights into the background and interpretation of the model. Sandra's 25 years of experience in systems engineering, software engineering, and process improvement services ensures a practical approach to applying the model. Mike Bradley is an SEI-certified instructor for this course. In his 40 years of industry experience, Mike has been involved with and/or managed service delivery to both internal company clients and external customers. These services have ranged from traditional accounting services, system integration, project management, contract labor services, instruction and traditional software sustainment. He has also managed software/systems development, help desk and IT operations. Mike has delivered training and performed appraisals in North America, Western Europe, Russia, the Mediterranean, and Asia.
CMM - Capability Maturity Model and CMMI Capability Maturity Model Integration are registered in the U.S. Patent and Trademark Office. SCAMPI is a service mark of Carnegie Mellon University.