1) When we classify managers according to their level in the organization they aredescribed as _______.

A) Functional, staff and line managers B) Top managers, middle managers and supervisors C) High level and lower level managers D) General managers and administrative managers 2) Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as: A) The quantitative approach. B) Management science. C) Scientific management. D) The contingency approach 3) Authority, discipline, unity of command, and unity of direction are: A) Taylor's four principles of management. B) Principles of the human relations movement. C) Elements of Weber's ideal bureaucratic structure. D) Four of Fayol's fourteen principles of management 4) --------is a communication that flows from a higher level to one or more lower levels in the organization. A) Horizontal communication B) Upward communication C) Downward communication D) None of given options 5) _____ is an individual's capacity to influence decisions . A) Span of control B) Line authority C) Staff authority D) Power 6 ) Wh i c h o f t h e f o l l o w i n g f u n c t i o n s o r a c t i v i t i e s r e q u i r e s r e c r u i t i n g a n d p l a c i n g qualified personnel needed for the organization so that it may achieve its objectives and goals? A) Planning B) Staffing C) Organizing D) Controlling

7) Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job? A) Douglas M. McGregor B) Frederick W. Taylor C) Henry L. Gantt D) Henry L. Gantt 8) The recently emerged type of managerial job is ______________ A) Top Manager B) Middle Manager C) First Line Manager D) Team Leader 9) The Hawthorne studies: A) F o u n d t h a t t o i n c r e a s e w o r k e r e f f i c i e n c y , m a n a g e m e n t m u s t a n a l y z e a n d minimize the motions required to complete a task. B) Found that when workers know they are being watched, their productivity increases. C) Found that a worker is inherently lazy and will use any excuse not to perform their duties. D) Found that workers accept a managerial directive only if it is acceptable in termsof their personal interests. 10) Which of the following is the most common type of departmentalization? A) Customer/Market Departmentalization B) Function Departmentalization C) Geography Departmentalization D) Process Departmentalization