TERMS AND CONDITIONS

These Terms and Conditions of the Subscription Agreement govern the relationship between Globe Telecom, Inc./Innove Communications, Inc. (hereinafter referred to as We) and an eligible Subscriber (hereinafter referred to as You) for the provisioning of Globe Mobile, Globe Broadband and/or Globe Landline Postpaid services (hereinafter referred to as Service). Our agreement is made up of: (a) your application, (b) these Terms and Conditions, (c) the service description (if any), (d) subscription plans, and (e) the appendices such as but not limited to Fair Use Policy and Privacy Policy (the Subscription Agreement or Agreement). Our Agreement defines our respective rights and obligations. We reserve the right to modify our Agreement as the Service may require. Said modifications shall be posted in www.globe.com.ph, and once published the same becomes binding to you. It shall be your obligation to be informed thereof by accessing such website from time to time. Your continued use of the Service shall be deemed an acceptance of any modifications of our Agreement. You may obtain a copy of the latest version of these Terms and Conditions, service description, subscription plans and appendices from www.globe.com.ph.

4.1.5 We may place your Service on a single bill with other Services that you have with us. At point of sale, you may choose to have all Services billed individually. If you receive a single bill, afterwards it may not be possible to obtain individual bills for your Services. You may also opt to enroll in myBill online at www.globe.com.ph to enable you to view your bill for Services you have availed of. 4.1.6 We may bill you by using an authorized billing agent. 4.2Payments 4.2.1 You agree to pay the entire amount billed by the due date specified in the payment notification, bill or as otherwise notified by us. Failure or refusal on your part to pay any outstanding charges by the due date shall entitle us to exercise our right to redirect, bar or temporarily disconnect your Service(s) without liability on our part. 4.2.2 Your payments shall be first applied to any late payment fee, billings in arrears and your current billing. 4.2.3 In case of overpayment, the excess amount shall be used to offset outstanding charges, fees, cost, rentals or any other sum due in your other bills or your account will be credited with the amount you have overpaid. If you have stopped obtaining the Service, we will use reasonable endeavours to notify you of the overpayment and refund the same in accordance with our company policies. 4.2.4 You may pay your bill through any of our accredited payment channels listed in our website at www.globe.com.ph or Globe Stores. We are not bound to honor your payments made to persons or entities or at places not authorized by us to receive payments on our behalf. If your payment is not honored (for example, in the case of insufficient funds for direct debit or credit card payment, or a dishonored cheque), we may charge you a fee. 4.2.5 Any late payment made by you, whether in full or in part, shall not affect our right to pursue legal remedies to collect any penalties or damages we incur as a result of your late payment or non-payment of your bill. This may include but is payment or nonpayment of your bill. This may include but is not limited to (1) penalty fee for your failure to comply with the minimum subscription period or the value of the handset, equipment, reward or promotional product, whichever is higher; (2) reconnection fee and (3) reactivation fee. 4.3Taxes and Currency Exchange Rates Adjustment (CERA) Unless otherwise indicated, the fees and charges set out in this Agreement include any amount on account of tax and Currency Exchange Rates Adjustment (if any). Should there be additional taxes or increase in tax rate as mandated under Philippine laws, we will bill you accordingly. ARTICLE 5 EQUIPMENT

warranties, you will own the equipment only upon full payment of the purchase price of said equipment. Further, you will be responsible for any outstanding payments for the purchased equipment, even when said equipment is lost, stolen or damaged. Warranty claims shall be dealt with in accordance with the warranty extended to the equipment by the authorized dealer or manufacturer, as applicable, of the same and we shall not be responsible for the consequences of any of your acts which voids the warranty or renders the same inapplicable. 5.3 You shall not mortgage or create any encumbrance on this Agreement and on any right or interest originating from it nor sell, mortgage or pledge the Service or equipment, without our prior written approval. We reserve the right not to honor any transfer of ownership executed without our prior consent, and immediately disconnect the Service, without any liability on our part, upon discovery of such unauthorized transfer. Moreover, our consent to any transfer shall be given only after submission of all requirements relative to the transferee as a new subscriber after evaluation. Pending approval of the transfer, you shall be liable to pay accrued charges. If the transfer occurred within the minimum subscription period and the transferee is unable to complete the said period, the latter shall be liable to pay the corresponding penalty fee as may be imposed by us proportionate to the unfulfilled holding period, whichever is higher. You shall indemnify us for all sums for which we may be liable arising from our refusal to render Service to the unauthorized transferee. 5.3 Where applicable, you will provide an adequate and suitable space, power supply and environment for all equipment used in connection with the Service located in your premises. Further, where applicable, you will allow our personnel or designated contractors to enter your premises at reasonable times to inspect, test, service, modify, repair or replace any Telco Owned Equipment. 5.4 If you breach any of the preceding paragraphs, we may either: (a) disconnect the equipment from the Service, (b) suspend or terminate the Service in accordance with Article 6 hereof. ARTICLE 6 TERMINATING AND SUSPENDING THE SERVICE

6.5 If we suspend the Service, we may later cancel the Service for the same or a different reason. 6.5.1 If the Service is suspended, you will have to pay access fees for the Service while it is suspended. 6.5.2 If the Service is suspended and the suspension was not as a result of circumstances reasonably attributable to you or to the equipment that is owned by you for use with the Service, you will be entitled to a refund or a rebate of any access fees for the period of suspension. You should contact our Customer Service Hotline (+632 7301000) or 211 via Globe Mobile, Globe Stores or your account manager for your refund. 6.5.3 If you wish to lift the suspension, you should contact us. 6.6 If the suspension is temporary and was requested by you for personal reasons, the Service may be automatically lifted after 30 days. If you wish to continue the suspension of the Service, you should contact us. 6.7 We reserve the right to redirect, bar or temporarily disconnect your telecommunication service(s) in the event we find inconsistencies in the information provided in your application form, non-payment of an overdue account, usage in excess of credit limit, abnormal usage patterns, fraud, or other similar cases. You shall have no cause of action against us for call redirection, call barring or temporary disconnection. We may reconnect your service(s) once you fully comply with our requirements. Further, you will continue to be liable for any applicable charges and/or fees, including but not limited to the monthly service fees during the applicable period despite the call redirection, call barring or temporary disconnection. 6.8 Further, we reserve the right to effect a permanent disconnection of your service(s) if you continue to fail to pay your bill within our identified period. Once the service(s) is terminated, all outstanding balance becomes due and demandable. 6.9 In the event that you fail and continue to fail to pay your bill, we will engage the services of a collection agency or institute legal proceedings against you to recover the money you owe us and we may seek to collect recovery fee and/or reasonable costs and legal fees. ARTICLE 7 REPRESENTATIONS AND WARRANTIES

the right to make permanent the temporary disconnection if you failed to cure the cause of disconnection within the agreed period of time. Reconnection/Reactivation shall be at our sole discretion and subject to reconnection/reactivation fees.

8.4 Upon reconnection/reactivation of Service, you shall be bound by the terms and conditions of our Agreement.

8.5 In the event that you use the Service for any Bypass activities, you shall immediately compensate us an amount equivalent to the rightful access or termination charge prevailing at the time the unauthorized service was committed plus 50% of such access or termination charge and all other claims and damages demanded by our interconnect partners who have been affected by the unauthorized service (Bypass Compensation). Such Bypass Compensation shall be computed from the time the unauthorized service was committed by you until the actual cessation of bypass. This provision shall not be subject to any limitation of liability provided in this Agreement.

ARTICLE 1

SERVICE

1.1We shall activate the Service upon approval of your application form and receipt of our Agreement signed by you. 1.2You affirm that the information and documents provided by you are true and correct and hereby authorize us to verify such information from whatever sources. We may request for additional requirements to facilitate the processing of your application. 1.3We rely on the information you provided and you agree that any incorrect information provided by you may result in the delay of approving your application, delay in the installation and provisioning of the Service, or suspension and termination of the Service. ARTICLE 2 FEES AND CHARGES

2.4.3 After the promotion expires, the terms and conditions applicable to the promotion will be terminated and this Agreement will apply. 2.5 Charges Applicable to Globe Mobile Service Some fees and charges for the service are subject to variation, such as charges relating to: international services or roaming, value-added, and content or premium services. 2.6 Charges Applicable to Globe Broadband and Landline Service For Broadband and Landline Service, we reserve the right to charge you the following additional charges for Broadband and Landline Service: (a) installation, connection and maintenance; (b) development and customization; and (c) relocation and modification. You agree to pay these additional charges for Broadband and Landline Service prior to us providing you with the requested service. ARTICLE 3 CREDIT LIMIT

8.6 We reserve the right to investigate any possible violations of this Agreement and we may gather information from you, the recipient(s) or the complaining party. We may, without incurring any liability, suspend your use of the Service as it deems appropriate and without notice. If we, at our own discretion, determine that a violation of this Agreement has occurred, we may terminate, temporarily or permanently, the Service or take other corrective action as we deem appropriate. We will fully cooperate with any court order requesting or directing us to disclose your identity in case you are found to have violated this Agreement.

Upon activation of the Service, you will be charged for your usage of the Service as stated in your application and based on the rates approved by the National Telecommunications Commission (NTC). We reserve the right to charge you with any rate adjustment on the effective date of NTC approval. 2.1Monthly Service Fees You must pay the fees and charges for the Service stated in your subscription plan or promotional plan, and any additional fees and charges noted in this Agreement or as may be notified by us in accordance with this Agreement from time to time. Further, you agree to pay all fees and charges which are incurred for the Service even if you did not authorize its use, you are unable to access the Service, or the Service has become unavailable. 2.2 Administration charges and other charges 2.2.1 In addition to the fees and charges you incur in the normal use of the Service (including an access fee, where applicable), we may charge you for an administration fee and other similar charges, which may include suspension fees or cancellation fees, late payment fees, reconnection or reactivation fees as may be stated in your subscription plan. 2.2.2 We may also charge you with service modification fees for any request for transfer of ownership, change of telephone number, increase/reduction/modification of the Services, reconnection, and other modifications related to the Service. 2.2.3 We may also ask you to make a deposit or request that you make an interim good-faith payment (such as deposit for equipment, if there has been an unusually high use of the service or if you want to activate roaming for mobile services). 2.3 Upgrade and Downgrade Fees

8.7 If the Service is terminated, you are liable to immediately pay any charges incurred (including the termination fee and outstanding equipment charges and penalty fees, if any) until termination date. You shall also immediately pay for charges that we discover after such termination. If you are able to use the Service after the termination date, you are liable for any charges incurred by you for that use, in addition to any other charges under this clause. Further, you authorize us to apply any of your advance payment to any outstanding charges.

3.1 You will be assigned a credit limit which represents your allowable cap of usage within a billing cycle. If you exceed your credit limit, we may require payment even before the end of your billing cycle or we may notify you through any of your contact details/numbers. Notwithstanding non-receipt of any notification, you may request, at any time, details about your unbilled charges by calling our Customer Service Hotline at (+632 7301000), by visiting any of our Globe Stores nearest you, or consulting your account manager. For Globe Mobile Service, you may also inquire about your unbilled charges by texting PLAN<space>UNBILLED to 2312. Failure on your part to inquire about your unbilled charges for whatever reason does not absolve you from liability in settling your outstanding balance in excess of your credit limit. Further, we may suspend, call redirect/bar or temporarily disconnect the Service as soon as you exceed your credit limit, or when otherwise warranted by abnormal usage patterns or other circumstances, without need of prior notice and liability on our part. You agree to pay for all usage whether within or in excess of your credit limit in order to continuously avail of the Service. 3.2 We reserve the sole right to review the criteria for the increase/decrease of your credit limit and approve or disapprove any such request subject to existing terms and conditions. We may also proactively increase your credit limit and notify you of the increase. If you do not concur to your new credit limit, you have to inform us within the specified period indicated in the notification. Failure on your part to advise us within the specified period shall be deemed an acceptance of the new credit limit. ARTICLE 4 4.1Billing BILLING AND PAYMENTS

6.1 You may cancel the Service at any time by: (a) giving us thirty (30) days prior notice (please note that you are required to give us this notice if you do not wish to continue to use the Service after the end of the minimum subscription period), otherwise we will continue to supply the Service to you and you will continue to be charged for the Service), or (b) giving us notice (whether in the form of a letter or a call to our Customer Service Hotline), if: (i) we breach a material term of this Agreement and we cannot remedy that breach, except if such breach was a result of circumstances reasonably attributable to you; or (ii) we breach a material term of this Agreement, which we can remedy, but we do not remedy that breach within thirty (30) days after you give us notice requiring us to do so; or (iii) due to force majeure. 6.2 We may terminate the Service at any time by giving you at least due notice. We may however terminate the service without notice in the event of the following: (a) there is an emergency or threat to our network, such as but not limited to your equipment emitting signals or code that are harmful to or interfere with our network, (b) we reasonably suspect that you directly or indirectly engage in any fraud either by yourself or with any other person in connection with the Service, whether the said act is punishable under the law or not and other analogous cases such as but not limited to international simple resale (ISR), authorized audiotex or as part of a ringback, dialback or similar operation, or availed of ring back, dialback or similar services utilizing the telephone issued by us, no matter how short, be it temporary or permanent, whether or not for value or which operation or service constitutes a bypass defrauding us or our interconnect partners of the rightful access/termination charges due them (Bypass), (c) we are required to do so to comply with an order, instruction, request or notice of any competent legal authority or by authorization of or under law, (d) you breach a material term of this Agreement (including for the avoidance of doubt, but not limited to, your obligations relating to the use of the Service set out in your application or otherwise misuse either the Service or breach of any terms and conditions of this Agreement and you can remedy that breach but you fail to remedy the breach within ten (10) days after receipt of notice from us requiring you to do so or you cannot remedy that breach, such as but not limited to transferring your account without our consent, have connected accessories (pertaining to the application software that may have virus bugs), have installed and used software that you do not have any license that may result in an infringement of third partys intellectual property rights, which may be harmful to our equipment and network, (e) you suffer an insolvency event and we reasonably believe we are unlikely to receive payment for amounts due, or (f) due to force majeure. 6.3 The Service will be terminated on termination date. You will not be able to use the Service after the termination date. 6.4 In addition to the above grounds, we may also suspend the Service at any time, if: (a) doing so is necessary to allow us or a supplier to repair, maintain or service any part of our network or a supplier's network used to supply the Service, (b) we reasonably believe there has been an unusually high use of the Service, (c) problems are experienced interconnecting to our network with any supplier's network, or (d) we are otherwise entitled to do so under this Agreement.

8.8 If the Service is terminated as a result of circumstances reasonably attributable to you: (a) before the service start date, you must pay us all infrastructure and installation costs incurred by us in connection with preparations for supplying the Service to you, and (b) during the minimum subscription period, you must pay us the pre-termination fee.

7.1 We represent that we will reasonably provide the Service in accordance with industry standards. 7.2 We make no representation that the Service is available throughout the Philippine territory and in all international territories. 7.3 WE PROVIDE THE SERVICE ON AN "AS IS" BASIS AND MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICE IS UNINTERRUPTED OR ERROR FREE. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES AS TO THE SERVICE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, WE DO NOT REPRESENT NOR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR THROUGH THE SERVICE IS ACCURATE, COMPLETE OR CURRENT, AND ALL INFORMATION, INCLUDING PRICES AND AVAILABILITY, IS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE TO YOU. 7.4 You assume all the risks associated with the use of the Service, any information available and/or accessed through the Service and any security features provided for the Service. We are not responsible for loss of data. You are solely responsible to ensure that your data is properly backed-up and stored in another location other than the Service. 7.5 You represent and warrant that--- (a) your use of the Service will be strictly in accordance with this Agreement, (b) you will not violate or infringe upon any proprietary or other rights and any applicable laws or regulations, and (c) you have not represented to any party that we made any warranty or representation of any kind with respect to the Service. ARTICLE 8 LIABILITY

8.9 In addition to your liabilities stated above, you will be responsible for the safe custody of Telco Owned Equipment until such time you have surrendered the same to us. You agree to delete any application and data that may be stored in said delete any application and data that may be stored in said equipment. In this regard, you allow us to enter your premises and remove our equipment.

5.1 For Telco Owned Equipment, you agree that ownership over the said equipment shall remain with us. Subject to our obligations and warranties, you agree to be responsible for Telco Owned Equipment from the time you accepted the delivery of our equipment. Responsibility will include but not limited to the following: (a) To pay for all applicable charges and fees as stated in your application and that activation occurs upon completion of equipment installation and testing; (b) To keep our equipment used for the Service in good condition (fair wear and tear only excepted) and be fully responsible for any loss or damage to the equipment whether the same be caused by fire, theft, vandalism, accident, fault or negligence by you, a third person or as a result of force majeure. You agree to shoulder the cost of repair or replacement of our equipment; (c) To promptly report to our Customer Service Hotline (+632 7301000) or 211 via Globe Mobile, Globe Stores or your account manager any problem with or damage to the equipment and/or any act of third persons which may or which you have reason to believe will cause damage to the equipment or the delivery of the Service; (d) To promptly report to our Customer Service Hotline (+632 7301000) or 211 via Globe Mobile, Globe Stores or your account manager for loss or theft to the equipment, to be followed by submission of a duly notarized written affidavit of loss or police report to document such loss within twenty four (24) hours from discovery of the loss. We will disconnect the Service upon receipt of such notice; however you shall continue to be responsible and liable to pay for usage of the Service until the time the loss is reported and for a period of twenty-four (24) hours after receipt of the written affidavit of loss or police report. You shall remain liable for Monthly Service Fees during the period of temporary disconnection. The Service may be automatically reconnected after 30 days from the date of disconnection; and (e) To prohibit the equipment from being used for the Service either: (i) to be tapped, operated through a remote station, or messages transmitted therein to be in violation of existing law, (ii) to connect, disconnect, or alter any instruments or facilities to the equipment used for the Service without our written approval, and (iii) to exercise full control of and responsibility for the equipment used for the Service and you are accountable for the use of the Service from the equipment assigned to you. 5.2 You may also purchase equipment from us to use in connection with the Service. Subject to our obligations and

8.10 If we are unable to retrieve our equipment from your premises, for whatever reason, you shall be liable for the full cost of such equipment, without prejudice to any remedies that may be available to us under this Agreement or under the law and we can claim any damages that we may suffer for your failure to surrender our equipment.

2.3.1 You agree that an essential consideration for provisioning the Service described in your application is your commitment to maintain or upgrade your subscription plan for the agreed minimum subscription period. As such, you agree not to downgrade your subscription plan to lower plans within the agreed minimum subscription period. 2.3.2 If you will downgrade your subscription plan within the agreed minimum subscription period, you agree to be bound by and to pay any penalty as stated in the Suspension, Pre-Termination and Downgrade Policy pertaining to the Service. 2.3.3 You acknowledge and agree that we have the sole discretion to approve any upgrade or downgrade of your subscription plan. If we approve your request, the corresponding adjustment in rates and fees shall be made effective in the subsequent billing cycle following the approval of the request for plan upgrade and downgrade. 2.4Promotions 2.4.1 We may offer and notify you of any promotion from time to time (including a particular pricing plan, minimum subscription period, the terms and conditions for the relevant promotion) through general advertising. 2.4.2 If you validly accept a promotion, the terms and conditions applicable to the promotion will prevail to the extent that the terms of the promotion are inconsistent with the terms of this Agreement. Otherwise, the terms and conditions of this Agreement will continue to apply.

4.1.1 We will regularly send your bill to your preferred billing address as indicated on your application. We reserve the right to send your bill(s) to your other address(es) disclosed in your application in case of Moved Out/Return to Sender. You agree to inform us of any change in your billing address. We are not responsible for any consequence of your inability to receive your bill and pay them by the due date as a result of your failure to timely notify us of the change in your billing address. 4.1.2 Notwithstanding the non-delivery of any of your bill, you are responsible to inform yourself of any outstanding balance either by calling our Customer Service Hotline at (+632 7301000), visiting our Globe Stores, through your account manager, or through the myBill website at www.globe.com.ph and make payment by the due date without need of further demand on our part. 4.1.3 We will try to include on your bill all charges for the relevant billing period. However, this is not always possible and we may include these unbilled charges in a later bill(s). We may also render interim billings in advance of the usual billing cycle whenever your actual usage charges exceed your credit limit. 4.1.4 For any billing inquiry or complaint, you are required to file a complaint with our Customer Service Hotline or Globe Stores or your assigned account manager within thirty (30) days from statement date. Failure to file your complaint within said period shall mean that you have accepted the accuracy and correctness of the bill and in effect final and conclusive. We will respond to your billing queries or settle your billing complaint at the soonest possible time. You agree that we shall rely on our records that you agree to be correct and conclusive.

ARTICLE 9 LIMITATION OF LIABILITY AND REMEDIES 9.1 You agree to defend and hold us free and harmless from any and against all claims, demands, actions, causes of action, judgment, cost and reasonable attorney's fee and expenses of any nature for--- (a) any damage of any kind arising from or related to your use of the Service or by another party irrespective of whether you have known or authorized such usage, (b) any damage to property or injury or death to any person resulting from your use and operation or malfunction of any equipment or power supply used for the Service, (c) any claims resulting from any action taken by us during or as a result of our investigations and/or from any actions taken as a consequence of investigations conducted by us or by law enforcement authorities, and (d) any damage as a result of your acts or your failure to comply with the terms and conditions of this Agreement.

8.1 NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOSS OF INCOME, PROFITS, DATA, DAMAGES FROM LOSS OF USE, OR BUSINESS OPPORTUNITY, OR FAILURE TO ACHIEVE COST SAVINGS, IN CONTRACT, TORT, OR OTHERWISE, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, COST, OR DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT; PROVIDED HOWEVER, THAT THE FOREGOING LIMITATION SHALL NOT APPLY TO ANY CLAIMS FOR PERSONAL INJURY OR DEATH OR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR YOUR/OUR INDEMNIFICATION OBLIGATIONS UNDER THIS AGREEMENT. 8.2 OUR AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE MONTHLY SERVICE FEE AS STATED IN YOUR APPLICATION. 8.3 We shall not be liable for such suspension, redirection or temporary disconnection and shall have no obligation to reconnect the Service unless you have cured the cause for such suspension, redirection or temporary disconnection to our satisfaction. We have

9.2 In no event shall we be liable for: (a) any damage of any kind arising from or related to your use of the Service or by another party irrespective of whether you have known or authorized such usage, (b) any damage to property or injury or death to any person resulting from your use and operation or malfunction of any equipment or power supply used for the Service, (c) any damage as a result of your acts or your failure to comply with the terms and conditions of this Agreement, (d) any unauthorized access by a third party to your network or data, (e) any error, omission or inaccuracy with respect to any information disclosed through the use of the Service, or for any damages which such errors may cause, (f) any delay, interruption or failure to provide or restore the Service due to causes beyond our control or force majeure, etc.

9.3 You acknowledge that we have the discretion to interrupt, suspend, call redirect (for Globe Mobile), deactivate or disconnect the Service for various reasons or causes beyond our control including but not limited to force majeure, power and equipment failure or acts or omissions on your part or a third party.

APS Number:

Date: