Professional Documents
Culture Documents
Why Alfresco? What makes Alfresco different? Which ECM solution is right for me?
Enterprise Principles
Offer Commercial Service Level Agreements (SLAs) Enterprise customers receive fixes as a priority Extensions and integrations to proprietary products are
part of Enterprise Extensions to manage or monitor highly-scalable or highly available systems are part of Enterprise http://newton.typepad.com/content/2009/03/building-a-stronge
ECM Requirements
Traditional ECM Stability Agreed SLAs Platform Support Scalability / Availability Sys Config & Mmgt Storage Policies Indemnity / Warranty Lower Cost Enterprise Adoption Open Process Alfresco Enterprise Alfresco Community Daily Build Forums Open Source
(Limited)
(Upfront & High) (Limited) (Closed)
Agreed SLAs
Alfresco Community
No Alfresco SLA
o
Alfresco Enterprise
Support
o
Community Forums
Contractual SLAs (Gold, Platinum, & Diamond) Guaranteed availability of resources Call tracking and bug prioritisation
o o
No Alfresco SLA
o o
Bug tracking
o o
Support Portal Enterprise Documentation Indemnity and Warranty Access to Enterprise Edition
Support Portal
Knowledgebase Search
Platform Support
Enterprise Edition
OS - Linux, Windows, Solaris Data Base - MySQL, Oracle, PostgreSQL, MSSQL Server, DB2 Application Server Tomcat, JBoss, Oracle, Weblogic, Websphere Authentication - Alfresco, OpenLDAP, NTLM, Sun One Directory Server, Active Directory, Kerberos, JASS Browser - Firefox, IE, Safari
Community Edition
Browser - Firefox
Jconsole (ships with JDK), Hyperic, HO OpenView Database connections Memory usage Alfresco Subsystems
Monitor
o o o
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SystemReporting
Report on on comprehensive environment, installation and configuration data Diagnostic Dump
o o
Minimize downtime, easier troubleshooting, lower internal maintenance and support costs. 12
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Storage Policies
AKA Information Lifecycle Management (ILM) Dynamic storage based on business policies / lifecycle rules
o
Policy Rules
SSD $$$
Policy Rules
FC Drives $$
i.e. Current versions on fast (expensive) drive. Superseded versions on slower (cheaper) drives. Define business rules
SATA Drive $
Open Process
Production Scanning Kofax Release Script Capture paper documents Supports both adhoc and bulk scanning Full document profiling
o o
Metadata tagging and validation Integration to pull meta data from external databases
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Alfresco Enterprise
Designed to be the lowest cost way to rollout to the Enterprise Alfresco is in a unique position to offer this service
o o
Skills We developed 95% of the product Customer Base We can offer this level of service at the lowest cost due to the size of our customer base
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Health Warning Uncertified Systems Integrator + Community = High Risk & High Cost
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Supported Solution Mission Critical Patches and Updates Production Deployment Certified Partners
Free Solution Non-Mission Critical Have Time/Skill to Fix Issues Review Next Enterprise Version Open Source
Open Source