Column Technologies BMC User Day

New York University

CMDB - View Through the Eyes of Change and Asset Management g y g g Matthew Maichuk

Overview

The concepts of Change, Asset, and Configuration Management The configuration management database Services represented with in the CMDB (concept) Representation of a service model within BMC Atrium The value of Configuration Awareness The CMDB with in Change Management The CMDB with in Asset Management

Change Management
To ensure all changes are assessed, approved, implemented and reviewed in a controlled manner.

Standardization of change procedure g Increase efficiency in change implementation Minimize impact

- Impact occurring as a result of release (Change Implementation) - Current performance (Incident occasioning change)

Change Management

Scope
- Hardware - Communications equipment and software - System software - All documentation and procedures associated with the running, support and maintenance of live systems. - System Documents - Recovery Plan - Code Export and Documentation - Architectural Documents - Procedural Documents - Role Alignment - Process Documentation - Test Scripts

Asset Management
A subset of ITILs configuration management that enhances the information collected regarding system components

Gaining full control of organizations inventory g g y Managing ownership through the lifecycle of assets Enables deeper analysis of component impact Facilitate resource allocation and utilization Manage costs associated with maintenance, licensing, and upgrades

Management in Parallel

Dependencies from Change Management g g

- Cost Analysis of Change Orders (Impact) - Cost associated with contract renewal - Change feasibility analysis
- Measuring the value of the service associated with the change - Measuring the costs of Assets supporting the service

Dependencies f from Asset Management

- Maintaining Asset Lifecycle status

The Gap

If Change management aligns the decisions and their efficient g g g implementation, then it can be argued that Asset management is the element that is leveraged to determine why a the decision is viable.
- While cost of an individual item is valuable information, how can an asset system alone account for components that arent inherently related to a product? - Can impact truly be minimized simply by accounting for the cost associated with service outage? - Will understanding the status of all assets in an organization truly allow for effective utilization of those assets going forward?

Configuration Management

Focuses
- Establishing and Maintaining system performance - Control the details of components relevant to services with in an organization - C t l Catalogs not only th system elements th t di tl support a service, b t all t l the t l t that directly t i but ll related items of those components as well. - E Ensure the integrity and availability of configurations pertaining t services th i t it d il bilit f fi ti t i i to i provided by an organization

CMDB
To understand the configuration management databases role it needs to be seen as:

A normalized and maintained single point of reference for all li d d i t i d i l i t f f f ll details regarding components present in an environment, the configurations they reside within, and the services they support.

CMDB

As a normalized point of reference:

- Consumes discovered system details - Ensures data integrity by:
- Avoiding redundancy - Combining data into a single, accurate, entry

- Provides an access method for federated sources

- Extends information available on an entry to an external source

Individual Structures

Change Management: g g
- Capable of aligning controlled processes that add, remove, or manipulate services and there components with in an organization

Configuration Management:
- Maintains accurate data regarding the configurations supporting services within an organization

Asset Management:
- Managing components and there underlying contracts through their lifecycle and ensuring effective utilization.

 Change Management Process reflected by CMDB

Asset Management Process reflected by CMDB

Full Service: Order Fulfillment

Aligns with traditional concepts of CMDB

Discovered components Related and exist as part of a service Not truly indicative of where the CMDB transcends the role of data storage

Example: Single Service

Example: Full Service Model Managed versus Maintained Architecture

Atrium View

Atrium View System Components

Value of Configuration Awareness

Service Continuity y
- Ensuring service recovery - Risk Reduction

S Service A il bilit i Availability

- Maintenance of components - Serviceability from external suppliers - Knowing not only direct relationship, but underlying dependencies that support services as well Before an organization can properly enable continuity and availability for its services, the CMDB will need to be aligned with those services accordingly

CMDB with in Change

CMDB with in Change

Atrium Impact Simulation

How Impact Simulation Enhances Change

Applies relationships mapped in the CMDB to the Change Request g

Allows for the Impact and Urgency of a ticket to be updated to reflect the combined level from the simulation

Impact simulations can be stored in Work Info for tickets

Software License Management

As a consumer of discovery sources the CMDB is aware of y software present with in the organization. Combined with the CMDB Product Catalog it is possible to maintain all the existing software in a normalized, reconciled state normalized state. Asset management allows for license compliance to be automated
- Applying software certificates that are applied to configuration items - Account for each consumed certificate - Normalizing data from all discovery sources to ensure accurate license consumption.