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30/08/12
shared by them and the employee. However, in spite of all that, the key to making work more enjoyable is really simple. Management, please listen to your employees! Please! How to listen to employees? 1. Remember that actions speak louder than words: a. Measure absenteeism b. Measure turnover c. Listen to that deafening silence when you walk in the room d. Measure output and productivity e. Observe employee engagement f. Be aware of when work-to-rule creeps in the organisation; 2. GES recommends 360 degree assessments that involve supervisors, peers, external and internal clients and the employee; 3. Let technology help you. There is software to assist with employee performance evaluations
and assessments; 4. Transparency in employee performance evaluation is very important; 5. Involve employees at all levels in the decision-making process. You may be surprised at the solutions you will hear; 6. Acknowledge employees and really show appreciation - sometimes a simple thank you in an email can go a very long way. Overcoming fear of the boss (bossophobia)
1. Bosses are humans with real feelings and they dont bite. So start by accepting that you are really dealing with an equal human being. 2. Dont be afraid to have a conversation with this human being like you would have with any other. Make sure you are always respectful, truthful and sincere in the process. 3. Speak truth from the heart. When we put systems and procedures aside and touch the human heart we are likely to have better engagement. 4. Acknowledge your boss too. Just like employees feel their bosses dont listen to them, the vast majority of bosses will flip the script and tell you that they dont feel appreciated by their staff. Theres nothing wrong with telling your boss that you appreciate him or her. Simply say thank you! 5. Do not let the situation escalate to a boiling point. If your boss is really that hard-nosed, then you need to go through the established procedures to voice your concerns but dont bottle it up. In essence, we strongly believe that work is an integral part of life and the key to making that environment healthy is to really to listen, not just to words but to actions! Next week we will examine, Performance Evaluation in Talent Management Cycle. Dont miss First Caribbean & Latin American Conference on Talent Management on September 25 at the Savannah Hotel, Barbados and September 26 at the Kapok Hotel, Trinidad. Feel free to visit Global Expert Systems online at http://www. globalexpertsystems.org/index. php/event/first-caribbean-latinamerican-conference-on-talentmanagement/ or email us at info@globalexpertsystems.org for more information.