UNIVERSITY OF THE VISAYAS

COLON ST., CEBU CITY

BA 203
MANAGERIAL COMMUNICATION

A Written Report on

ETHICS OF COMMUNICATION TECHNIQUES

PREPARED BY: DARELL C. MABALATAN MBA-01

SUBMITTED TO: DR. JULIA T. CANONIGO

OBJECTIVES
To give an introduction on the ethics of communication To know the different communication techniques in business

What is Ethics?
is that set of values that guides one in the conduct of life a major branch of philosophy, encompassing right conduct and good life it is significantly broader than the common conception of analyzing right and wrong a central aspect of ethics is the good life, the life worth living or life that is simply satisfying which is held by many philosophers to be more important than moral conduct.

COMMUNICATION ETHICS
is fundamental to responsible thinking, decision making and the development of relationships and communities within and across contexts, cultures, channels, and media. enhances human worth and dignity by fostering truthfulness, fairness, responsibility, personal integrity, and respect for selft and others.

>> Why is it so-called avoided topic?

Many managers believed that discussing ethics inevitably leads to imposing ones morality on others. The Western tradition grants people the widest possible freedom and individual discretion in forming moral opinions. Hence even seeking to persuade someone of the rightness or wrongness of a particular decision can be seen as a first step onto the sacred ground of individual discretion and responsibility. Consequently, managers often retreat to the safe ground avoiding the discussion all together.

 Ethical concerns appear to be irrelevant to the fundamental purpose of business. Do ethics have an impact on the bottom line? It would be nice to say that ethical behavior always results in increased profits or productivity, but that is simply not the case. Even though a concern for ethics may not be strictly justifiable in terms of the bottom line, there is ample reason on other grounds that ethical behavior is valued for its own sake, just as are job satisfaction and profits. Good people like to work for good organizations. Ethical discussions are avoided because of the it depends philosopy. When confronted with case studies of ethical dilemmas, people frequently probe for further information. Nothing wrong with that. But sometimes they draw an erroneous inference from such an exercise; namely, that the uniqueness of the situation trumps deeper and more fundamental ethical principles that apply across situations are trivialized.

3 Fundamental Assumptions shape the discussion of ethics:

Every Communication Decision Has Some Ethical Dimension to It, Acknowledged or Not. There are countless complexities involved in the communication process, but communicators initially face three simple choices : (a) to speak, (b) to listen, or (3) to remain silent. (a) A message sender chooses to disclose information, motives, or feelings to others. That choice inevitaby involves an ethical element. Clearly, some messages should not be sent, such as those involving insider information. To do so gives certain people an unfair advantage in the market place. People inevitably make ethical judgments in choosing the timing, the subject and mode of their communications.

(b) Someone will speak to us does not oblige us to listen. Even choosing to listen means taking moral stand. (c) Remaining silent might seem like the safest way to avoid ethical dilemmas. But even here ther is no safe harbor. Remaining silent in the face of unlawful behavior or a potentially harmful situation presents a serious ethical decision. Communication Ethics Inevitably Involved Both Motives and Impacts We easily condemn people who lie to pull of swindles. Their deceitful motives lead to immoral results. Noble motives are not enough, the ultimate impact of the actions must also be considered. The Ethical Nature of Communication Must Be Considered Within the Context of Who, What, When and Where Ethical communicators are not concerned with just who or what or where or when, but with all four dimensions simultaneously, just as a physicist looks at the movement of a particle in four dimensions.

Elements of the Communication Process

Sender/Reciever participants in the interaction and the role they take Message purpose of the interaction e.g. discussion with the teacher about the course content Feedback ensuring the message is received clearly Channel how the message is communicated e.g. speech, sign language, body language, writing, or visual mechanisms. Context/Setting e.g. formal or informal, group or one on one, training or work setting Interference factors that can interfere with communication e.g. strong accents, stress, words that hold no meaning to the receiver, judgment and prejudice. It also include environmental factors e.g. noise, visual distraction, interruptions or physical discomfort

What are Communication Techniques?

are the communication strategies that an individual or an organization needs in order to successfully achieve their goals involve conveying a clear and concise during communicating

Communication Techniques

Listening is not the same as hearing.

involves paying attention to what is being said and trying to understand the message Considered as the first and foremost commandment for effective communication techniques

A good listener:
is attentive (stays focused on what is being said (verbal and non-verbal) and listens to the whole message, avoiding making assumptions or drawing early conclusions) is non-judgmental (puts aside personal perceptions or prejudice towards the subject matter or the speaker) uses congruent body language (eye contact and posture that shows interest, equal positioning (e.g. all participants stand or sit), considered facial expression and gesture) asks questions (clarifies what is being said using open, impartial questions) validates what is being said (acknowledges the speakers feelings and thoughts, accepting but not necessarily agreeing with their opinions) restates and paraphrases (checks for understanding and demonstrates they are listening)

 Responding
expressing both positive and negative ideas and feelings (both verbal and non verbal) in an open, honest and direct way

An effective responder:
expresses thoughts and feelings non-judgmentally (displays self respect and respect for others and doesnt lay blame) uses I statements (expresses thoughts and concerns transparently and uses a clear, direct, yet courteous way to indicate disagreement) seeks permission (only offers advice when it is requested acknowledging that sometimes people just want to be heard) seeks a win/win outcome (focuses on facts and avoids competition) is clear (asks for what they need, has congruent body language and uses a clear, steady, and relaxed voice)