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Emerald Article: Improving your interview process: five key steps: Invest time and effort in getting the right person for the job Tim Barnett
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To cite this document: Tim Barnett, (2008),"Improving your interview process: five key steps: Invest time and effort in getting the right person for the job", Human Resource Management International Digest, Vol. 16 Iss: 1 pp. 38 - 39 Permanent link to this document: http://dx.doi.org/10.1108/09670730810848351 Downloaded on: 21-06-2012 To copy this document: permissions@emeraldinsight.com This document has been downloaded 5340 times since 2008. *
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sk anyone running a successful organization to identify one of their most important assets and they should all have one answer in common: their staff. The people who work in an organization have a powerful and direct impact on how well a business does. So why is the recruitment process so often rushed (at best) and, at worst, careless and neglected?
Tim Barnett is Head of Legal Research, Charles Fellowes Group, Birmingham, UK.
It often amazes me that relatively little time and effort are put into nding the right people for key positions. Despite the advances made in areas such as proling and psychometrics, most companies recruitment strategy consists of the traditional interview, with perhaps a presentation thrown in if they want really to put the candidate through his or her paces.
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VOL. 16 NO. 1 2008, pp. 38-39, Q Emerald Group Publishing Limited, ISSN 0967-0734
DOI 10.1108/09670730810848351
informed picture of a candidates approach, attitudes, expectations, beliefs and values key considerations in determining the t between individual and organization. 2. Capability testing. An interview is a snapshot and, ultimately, a performance. Experienced interviewees may be adept at telling you what they think you want to hear, and the interview process rarely gives a detailed insight into what a person can really do. But capability testing does. Start by deciding the key criteria (skills, knowledge, experience, values and so on) for the position, then design activities to test them. Make the activities practical and realistic to test the skills that candidates will need for the position. This gives you an insight on how a person would perform and what he or she could bring to the post. You can choose to design these in-house specically for a post or buy them fairly cheaply. 3. Psychometrics. Psychometrics are widely used, but are rarely exploited to their full potential. Essentially, psychometrics allow you to look beyond the skills and experience that a candidate has and assess his or her overall potential. They provide objective, scientic data about a candidate and can help to predict how that person will perform in a given situation. Psychometrics analyze how people see themselves, what qualities they have and how these qualities can enhance or undermine their performance. They also add more value to the interview process as the results often throw up queries that enable you to ask more relevant and penetrating questions in the interview. 4. Research tasks. We have never before had such ready access to so much information, but this can bring its own problems. The ability to manage and present knowledge has become a key skill in successful organizations. While an interview allows a candidate to offer a view of his or her experience and capabilities in this area, it cannot demonstrate how he or she would go about researching, managing and communicating information in practice. To see this for yourself, give the candidate a project to research, then observe and assess his or her ability to manage the process. Does the candidate ask the right questions? How does he or she go about collating and evaluating all the data available? How would the candidate analyze, distil and present that data to others? Asking a person how he or she would do it is simply no substitute for seeing him or her in action. 5. Recruitment centers. Recruitment centers combine the previous four steps, plus interviews and two-way feedback and, if you can afford the time and cost involved, are simply the best way to go. The specic recruitment criteria you have identied should be the starting point for a series of activities that are geared to give a more complete picture of a candidate: how he or she performs; what the persons current skills are and what he or she has the potential to do in the future. The range of observations, interviews, scenarios, tasks and assessments will give you a truly rigorous assessment of a candidates capabilities. Ultimately, if you want to be condent of getting the right person in a key post, you need to be prepared to put in the time and effort to the recruitment process. While the interview will continue to be a signicant tool in the recruitment process, take time to consider your current practice, to decide if you are really doing enough to make the right candidate choice. After all, the investment you make now could be repaid tenfold in the future.
Note
Dr Tim Barnett is head of legal research at the Charles Fellowes Group. More information on the Charles Fellowes Group is available on the internet, at www.charlesfellowes.com
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