AMERICAN MANAGEMENT ASSOCIATION SURVEY

MANGERIAL SKILLS AND COMPETENCE

MARCH/APRIL 2000
921 RESPONDENTS
Respondents rated, on a five-point scale:
- The importance of the listed skills to their
organizations; and
- The competence of their managerial corps
in the listed skills
CAT

CS
CS
CS
CS
CS
CS

CM
CM
CM
CM
CM

Q#

1
2
3
4
5
6

7
8
9
10
11

EF
EF
EF
EF
EF
EF

12
13
14
15
16
17

EF
EF
EF
EF

18
19
20
21

IP
IP
IP
IP
IP

22
23
24
25
26

IMPORTANCE TO
ORGANIZATION

AVG
RTG RANK

MANAGERIAL
COMPETENCE

PCT
RATING
HIGH (5,4) RANK

AVG
RTG RANK

IMPORTANCE/
COMPETENCE
GAP

PCT
RATING
HIGH (5,4) RANK

AVG
RTG
GAP RANK

PCT
GAP RANK

CONCEPTUAL SKILLS
Ability to use information to solve business problems
Identification of opportunities for innovation
Recognizing problem areas and implementing solutions
Selecting critical information from masses of data
Understanding of business uses of technology
Understanding of organization s business model

4.64
4.33
4.56
3.97
4.15
4.03

2
9
3
19
16
18

95.0%
88.7%
93.8%
72.1%
80.3%
74.8%

2
8
3
21
16
18

3.71
3.35
3.52
3.23
3.31
3.39

2
14
8
24
21
12

60.5%
42.2%
50.9%
37.1%
41.5%
45.8%

3
15
6
24
20
11

0.93
0.98
1.04
0.74
0.84
0.64

8
5
4
17
11
19

34.5%
46.5%
42.9%
35.0%
38.8%
29.0%

15
4
7
14
10
21

CATEGORY AVERAGES AND RANK

4.28

84.1%

3.42

46.3%

0.86

37.8%

COMMUNICATION SKILLS
Ability to transform ideas into words and actions
Credibility among colleagues, peers, & subordinates
Listening and asking questions
Presentation skills: spoken formats
Presentation skills: written and/or graphic formats

4.44
4.45
4.40
3.95
3.94

5
4
6
21
22

91.2%
91.0%
89.8%
72.1%
72.2%

4
5
6
22
20

3.55
3.69
3.36
3.49
3.45

5
3
13
9
10

53.3%
60.6%
43.3%
47.4%
47.2%

5
2
13
9
10

0.89
0.76
1.04
0.46
0.49

10
16
3
25
24

37.9%
30.4%
46.5%
24.7%
25.0%

11
18
3
24
23

CATEGORY AVERAGES AND RANK

4.24

83.3%

3.51

50.4%

0.73

32.9%

4.39
4.74
4.26
3.95
4.15
4.29

7
1
13
20
17
11

88.1%
95.3%
85.9%
73.0%
79.7%
85.9%

9
1
12
19
17
11

3.57
3.90
3.53
3.33
3.33
3.33

4
1
6
18
15
17

54.6%
68.2%
50.3%
41.0%
42.6%
41.5%

4
1
7
21
14
19

0.82
0.84
0.73
0.62
0.82
0.96

14
12
18
20
13
6

33.5%
27.1%
35.6%
32.0%
37.1%
44.4%

16
22
13
17
12
5

4.32
3.87
4.24
4.27

10
23
14
12

89.4%
69.6%
85.6%
85.7%

7
23
14
13

3.53
3.29
3.32
3.19

7
22
20
25

49.4%
40.0%
41.6%
35.0%

8
22
18
25

0.79
0.58
0.92
1.08

15
22
9
2

40.0%
29.6%
44.0%
50.7%

9
19
6
2

CATEGORY AVERAGES AND RANK

4.25

83.8%

3.43

46.4%

0.82

37.4%

INTERPERSONAL SKILLS
Coaching & mentoring skills
Diversity skills: working with diverse people & cultures
Networking within the organization
Networking outside of the organization
Working in teams (cooperation & commitment)

4.21
3.85
3.78
3.86
4.34

15
25
26
24
8

84.3%
65.1%
64.5%
67.8%
87.2%

15
25
26
24
10

2.99
3.32
3.33
3.25
3.40

26
19
16
23
11

28.6%
42.2%
41.6%
38.7%
45.0%

26
16
17
23
12

1.22
0.53
0.45
0.61
0.94

1
23
26
21
7

55.7%
22.9%
22.9%
29.1%
42.2%

1
25
26
20
8

CATEGORY AVERAGES AND RANK

4.01

73.8%

3.26

39.2%

0.75

34.6%

EFFECTIVENESS SKILLS
Contributing to corporate mission/departmental objectives
Customer focus
Multitasking: working at multiple tasks in parallel
Negotiating skills
Project management
Reviewing operations and implementing improvements
Setting & maintaining performance standards:
Internal: self & subordinate activities
External: vendors, suppliers, business partners
Setting priorities for attention and activity
Time management