Windows support exam

You have 90 minutes to complete the following 43 questions Question 1 If you have 5 x 72gb disks in a single RAID 5 array, approximately how much usable disk space will you have? 72GB 360GB 144GB 288GB Question 2 How would I obtain the running configuration of a Cisco 2600 router in Privileged Mode? show run configure run show start get run Question 3 To configure a PPTP VPN, what port and protocol are required for a successful session? IP protocol 50(GRE) and UDP port 10000 IP protocol 50(GRE) and TCP port 1723 IP protocol 500(GRE) and TCP port 10000 IP protocol 47(GRE) and TCP port 1723 Question 4 What port does SMTP use? 110 143 21 25 Question 5 What service would you restart if printing stopped?

Print spooler Print loader Print buffer Netlogon Question 6 What port does DNS use? 25 1077 53 33 Question 7 Stopping which Exchange service stops all the other exchange services? Public information store Information store System attendant Private information store Question 8 How many email addresses can an exchange user have? 10+ 1 5 3 Question 9 What client service allows you to logon to a domain? Client for Microsoft networks Network client services Client for Netware Client for Microsoft domains Question 10 What application would be launched if you ran a file ending with .mdb? Powerpoint Project

Access Excel Question 11 What is the primary use of the PING command? Number of hops to a remote machine Speed of a remote machine Type of remote machine The availability of a remote machine Question 12 What is the broadcast address of a machine with an IP address of 123.123.2.5 and a subnet mask of 255.255.255.224 123.123.2.224 123.123.2.128 123.123.2.31 123.123.2.33 Question 13 If a host had an ip address of 123.123.2.5 and the internet gateway had an address of 123.123.2.1, what would the ROUTE ADD command look like? ROUTE ADD 123.123.2.5 255.255.255.255 ROUTE ADD ALL 123.123.2.1 ROUTE ADD 0.0.0.0 MASK 0.0.0.0 123.123.2.1 ROUTE ADD 0.0.0.0 123.123.2.1 Question 14 How would you find all the current IP sessions on a PC? list sessions

ipstat netstat list ip Question 15 Which of the following applications can allow multiple LAN clients to access the internet via a single machine? Hyper relay server Microsoft routing gateway

ISA server IIS Question 16 What type of connector is most often used to connect machines to hubs and switches? RJ45 Type 3 connector USB2 RJ11 Question 17 What is IP spoofing? Where somebody alters their originating IP address Where somebody listens to IP traffic Where an invalid IP header is created Where somebody alters their destination IP address Question 18 Which is a valid private IP address 217.158.140.53 14.14.3.5 10.134.23.4 192.123.4.28 Question 19 If you had a company who's name was "anycompany" , what would be the best domain name to use for them when setting up a new Windows 2003 domain? anycompany.local www.anycompany.com anycompany.com local.anycompany Question 20 What sort of database would you use eseutil on? Oracle MySQL Access Microsoft Exchange

Question 21 Which one of the following could be a reason for Microsoft Word not loading? winword.doc is corrupt normal.dot is corrupt normal.exe is corrupt word.doc is corrupt Question 22 What type of server supplies a host with an IP address?? HTTP IPSS DNS DHCP Question 23 What function does the LMHOST file provide? Help with LAN manager discovery Links dll files Help with name resolution Helps with LM synchronisation Question 24 What impact may Kazza, Emule, Bit Torrent or other P2P programs have on a companies network? Protect from viruses Speed up the internet connection Less pop-ups Slow down the internet connection Question 25 You have been called to fix an Exchange 2000 (standard/SP1) server where the private store is un-mounted. You notice the 'priv1.edb' file is approx. 7Gb and the 'priv1.stm' file is approx. 9Gb. What do you think is the problem? The server needs more RAM to hold the private store in memory. The Exchange server has automatically installed service pack 2 and the server needs restarting. The '.stm' file has become larger than the '.edb' file. The combined store size has reached the 16Gb maximum limit. Question 26 You have just installed SP2 on a Windows XP workstation and now the Antivirus software is no-longer working. Which is the best way forward to fix this issue?

Open the relevant ports on the XP firewall. Remove service pack 2, it does not work with non-MS antivirus software. Buy a new copy of the antivirus program as the previous version is not licensed to work with firewalls. Reinstall XP. Question 27 When Simon has his laptop in the office he can send and receive his email but when he takes his laptop home and connects to his home ADSL connection he can only receive. What is the most likely cause? There is a compatability issue between his laptops network port and the ADSL router. He must logon as a different user on his laptop when at home. You cannot use the same user account. The SMTP server specified in his account only works at work. He will have to change it to send email at home. His ADSL account is not email enabled as he has a 'wires-only' install. Question 28 Which of the following shows the commands to send an email using SMTP with the Telnet console? ehlo domain.com mail from: user@domain.com mail to: user1@domain.com data . ehlo domain.com mail from: user@domain.com rcpt to: user1@domain.com data . ehlo domain.com mail_from: user@domain.com mail_to: user1@domain.com data . hello domain.com mail from: user@domain.com rcpt to: user1@domain.com data . Question 29 Which of the following commands would enable you to delete a problem email from a POP account? telnet pop.server.org 110 username myname password mypass

show rm 1 telnet pop.server.org 25 user: myname pass: mypass list del 1 telnet pop.server.org 110 user: myname pass: mypass list dele 1 telnet pop.server.org 25 user: myname pass: mypass list rm 1 Question 30 What is an HP JetDirect box? A device for travel agents to aid checking flight information A device that compacts network traffic for faster internet responses A device to connect a printer to the LAN A smart LAN device to hold Microsoft JET databases Question 31 What is the significance of the 127.0.0.1 address? It is the RIPE database server for testing unresponsive DNS addresses It is the Root DNS server on the internet The first address assigned from a Draytek router with default config It is the Loopback address for testing a NIC Question 32 Which of the following is LEAST prefered for a large corporate backing up 500Gb of data? Retrospect ArcServe BackupExec Microsoft Backup Question 33 Which are the main limitations of Microsoft's Small Business Server 2000 product over the full products?

Can only have 5 users accessing the system Can only have 2 servers cannected to the LAN Can only have 1 domain Can only have 200 users accessing the system Can only have 2 domain controllers and 3 BDCs Can only have 1 domain Can only have 5 users accessing the system Can only have 1 server cannected to the LAN Can only have 1 email domain Can only have 50 users accessing the system Can only have 1 domain controller Can only have 1 domain Question 34 You are given a Blackberry device that shows a red cross against any email being sent from the device but it receives fine. What is the problem? The Besadmin account does not have send as rights. The message has the wrong email address for the recipient The Blackberry device does not have the correct user details. There is no network coverage Question 35 The Apple Mac that you are working on keeps prompting you for a new password for the Wireless Access Point you are trying to work through. Where would you go to configure this? The onsite Administrator The Keychain. Network Settings Applet The Airport Wlan scanner Question 36 The company you work for has an existing Microsoft Exchange 2003 installation and you have been tasked with moving the company to a Microsoft Exchange 2007 implementation. What is the biggest change and commercial consideration when moving from Exchange 2003 to 2007? The use of Powershell commands. The time it takes to migrate the mailboxes. 32 bit to 64 bit operating systems so generally you need new hardware. The cumbersome process of manual exporting everyones Mailboxes to PST Question 37

A user complains to you that every time they log onto a Terminal Server session although they have the printer installed locally it does not turn up in the TS session. All other users of the TS Server have different printers and are not reporting a problem. What could be the problem? There is no Printer functionality in Terminal Services The printer is a Dot Matrix Printer The Printer is not turned on at logon to the TS Server The Printer drivers are different versions. Question 38 The VERITAS Backup Exec on your network is reporting the current nightly backup job is completing with exceptions. What are the probable causes of this? The VERITAS Backup is not happy backing up certain files and is making exceptions of them in the job. The job is not completing in its allotted runtime. This can be either temp files that are locked and in use at the time of the backup or emails that are left open in users email clients that are causing the exceptions. VERITAS Backup Exec cannot backup certain applications due to licensing restrictions without purchasing the required agents. Question 39 You have 3 critical VMware machines on the network and are considering HA. What are you investigating? High Availability which allows you move one VMware machine to another piece of hardware with nearly no downtime. High Applications that allows you to keep the applications running regardless if only 2 of the Servers are running Highly Asynchronous which allows independence of each machine from the standard core network authentication dependencies. High Absolution and the removal of responsibility from the technical team if the VM servers stop working Question 40 For the address 172.17.7.245/28, what is the host part? 7.245 .240 .5 .245 Question 41 For the address 172.17.7.245/28, what is the subnet mask? 255.255.248.0 255.255.255.240

255.255.254.0 255.255.255.0 Question 42 What is one advantage of RIPv2 over RIPv1? unicast VLSM support triggered updates split horizon Question 43 What is the best summary route for the network range listed below:172.16.168.0/24 through 172.16.175.0/24 inclusive 172.16.176.0/28 172.16.168.0/21 172.16.167.0/23 172.16.0.0/16 When you're done, click finish. You can't go back and try again though.
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