Tiltproof Incorporated

Emails From FBI, Lawyers, Legal Authorities, and Banks

Document No. Effective Date Revision Date Approval

12/27/2007 5/20/2008 GN SM

1.0 Purpose:

This document establishes how to handle emails from FBI, lawyers, legal authorities, and banks.

2.0 Persons Affected: 3.0 Forms, Checklists, Flowchart: 4.0 Policy:

1) Fraud Analysts

1) Printable version: \\tpfs1nw\workflow$\HANDBOOK-FRAUD\Print Versions\Fraud Handbook\Emails From FBI, Lawyers, Legal Authorities, and Banks.doc

1) Never respond to emails from the FBI, not even with an IR. 2) Emails waiting on information from fraud contacts outside TiltProof are located in the Fraud Investigation Root in Kana, within the escalated queue assigned to the Fraud Analyst handling the case. [FRAUD] Escalated-Brad J 3) The email address for Bobby Neville, Fraud Manager is <bneville@pocketkings.ie>. 4) The email address for Ian Imrich, Legal Representative is <iimrich@ijilaw.com>. 5) If a stolen credit card or identity is reported by the police, a law enforcement agency, or a bank, take the appropriate action on the players account as per a regular reported stolen credit card or identity. A) Emails from the FBI 1) In the details section of the email in Kana, note POC: bneville, emailed Bobby Neville. 2) Route the email to the [FRAUD] Escalated-Bobby N queue in Kana. 3) From your Tiltproof email address, compose an email to <bneville@pocketkings.ie> and CC: <fraudmgmt@tiltproof.ca>. a) Subject: Player ID

5.0 Procedure:

Tiltproof Incorporated b) Body: Kana case ID. Any details needed to answer questions in the email. c) Run and attach an Excel version of a Processor Account Lookup report as per 2.4.9.29 Processor Account Lookup. 4) Notate the players account with: FYI: legal authority has written in about this player's account, forwarded email to bneville, no IR sent, Kana ID:xxx

B) Emails from Lawyers and Government Officials or Legal Threats 1) Route the email to the Ops Mgr-99-General Pool queue in Kana. C) Emails from Police, Law Enforcement Agencies, and Banks 1) Locate the players account in WAT using the information provided in the email. a) If you are unable to locate the player in WAT, contact fraud management and send the legal authority/bank frd.legal.inquiry. frd.legal.inquiry covers alleged identity and credit card theft situations. Always contact fraud management before sending this email. b) If you are able to locate the player in WAT, or the legal authority/bank replies with the necessary information, move to the next step. 2) If there is enough information to locate the players account in WAT, note POC: bneville, emailed Bobby Neville. in the details section of the email in Kana. 3) Route the email to the [FRAUD] Escalated-Bobby N queue in Kana. Do not IR the player. 4) From your Tiltproof email address, send an email to <bneville@pocketkings.ie> and CC: <fraudmgmt@tiltproof.ca>. a) Subject: Player ID b) Body: Kana case ID. Any details needed to answer questions in the email. 5) Notate the players account with: FYI: law enforcement/bank has written in about this player's account, forwarded email to bneville, IR sent, Kana ID:xxx

6) Take the appropriate action on the players account.

6.0 Definitions:

Tiltproof Incorporated

7.0 Revision History:

May 20/08 Policy/Poc clarification on dealing with reported stolen credit cards/identities May 9/08 Proc Major changes to sections B) and C) Feb 20/08 Proc C) legal authority/bank can reply with info Feb 19/08 Proc C) renamed Proc C) note altered Proc All attach Processor Account Lookup Proc B) route the follow-up