Dakota Communications Center 2008AnnualReport

TableofContents

DirectorsLetter..3 InMemoriam.4 MissionStatement.5 GovernanceOverview.6 2008Board&ExecutiveCommitteeRosters....8 2008OperationsCommitteeRosters.11 OrganizationalChart....13 2008Employees/Activity.14 OperationsReview..18 Training..30 Budget/FiscalReview32 ContactInformation..35 GlossaryofTerms36

InMemoriam

TheDakotaCommunicationsCenterlostagoodfriendandgreatleaderwhenAppleValley CityCouncilandDCCBoardMemberBobEricksonlosthisbattlewithcanceronFebruary17, 2008.DirectorEricksonwasachartermemberoftheDCCsgoverningBoardandservedas thevicechairupuntilthetimeofhisdeath. DirectorEricksonscommitmenttohighqualitypublicsafetyserviceswasunwaveringaswas hisexpectationthatthepublicstaxdollarsweretobespentprudently.Hecouldalwaysbe countedontoaskthetoughquestionsandlistenthoughtfullytotheanswers.Whilewemiss hispresenceonourBoard,wewillbenefitfromhisserviceforyearstocome.

MissionStatement

ThemissionoftheDakotaCommunicationsCenteristoserve andprotectpublicsafetyby providingavitalcommunicationslink betweenthecommunityandtheirpublicsafetyresponders.We recognizebothasourcustomers. Infurtheranceofourmission,wearecommittedto: Thehigheststandardsofintegrityandcustomerservice. Efficientandeffectiveacquisitionanddisseminationof information. Accountabilityforperformanceandconduct. Continuousimprovementthroughprofessional development.

 GovernanceOverview
TheDakotaCommunicationsCenterisagovernment,jointpowersentity,createdin2005throughaJointPowers Agreement(JPA)betweenDakotaCountyandthe11majorcitieswithintheCounty.Wewerecreatedtobuild,equip, staffandoperateaPublicSafetyAnsweringPoint(PSAP)toprovide911answeringandemergencydispatchservices forallresidentsandpublicsafetyagencieswithinDakotaCounty.TheDCCopenedinDecember,2007andperforms theworkpreviouslycarriedoutbyfivesmallerPSAPsthatwerehousedinlawenforcementagenciesthroughoutthe county. TheDCCorganizationisguidedbyacomplexgovernancestructurewiththreedistinctcommitteesincluding: Governance: BoardofDirectors.TheDCCBoardofDirectorsiscomprisedofanelectedofficialfromeachMember jurisdiction.TheBoardprovidespolicyleadershipandapprovesthegeneralpoliciesoftheDCCrelatingto budget,financeandlegalmatters.TheBoardappointstheExecutiveDirector,astheironlyemployee,tocarry outthepoliciesoftheBoardandperformoverallmanagementoftheDCC. TheExecutiveCommitteeiscomprisedoftheCityManagers/Administratorsofeachjurisdictionaswellasthe CountyAdministrator.TheCommitteeprovidesoversightofDCCoperationsassuresthattheBoardpoliciesare carriedoutandprovidesinputandadvicetotheBoard. In2008,theExecutiveCommitteeandBoardofDirectorsagendasreflectedtheorganizationsshiftfrom implementationplanningtooperations.Highlightsoftheirworkincluded: Approvalofthe2009OperatingandCapitalbudgets,includingafundbalancepolicy, Collectivebargainingwiththenonsupervisorydispatchers, AgreementswithDakotaCountyontechnicalsupportoftheVHFpagingsystem,outdoorwarningsirensystem andtheDCCdispatchconsoles. ApprovalofanAutomaticVehicleLocation(AVL)systemtoproviderealtimelocationinformationtodispatchers onpoliceandfirevehicles. TheBoardofDirectors,ExecutiveCommittee,DCCstaffandrepresentativesoftheOperationsCommitteesengagedina strategicplanningprocessin2008whichwasfocusedonthedevelopmentofgovernancepoliciestoguidebothstaffand MemberrepresentativesintheareasofBoardprocess,executivelimitationsandendsandoutcomesrelatingtoseveral keyareasofDCCoperations.TheBoardapprovedresultingpolicymanualattheirDecember,2008meeting. Operations: TheOperationsCommitteeconsistsofleadershipstafffromDCCdispatchedlawenforcement,fire,andEMS agencies.TheCommitteeprovidesinputandadvicetotheDCConoperationalissuesandassistsinthe coordinationofunifiedradioprocedures.Numerousworkgroupsandtaskforceshavebeenestablishedas neededtodealwithspecificissuesregardingoperations,equipment,facilityandstaffing. TheLawEnforcementandFire/EMSsubcommitteesmetonamonthlybasisin2008.TheJointOperationsCommittee movedtoaneveryothermonthmeetingscheduleinmid2008.Thecommitteewasactiveintheareasofunifiedradio

procedures,radiosystemaccesspolicy,proceduresformanagementofextraordinaryservicedemand,Fire/EMS dispatchworkflowprocess,serviceissuereviewsandautomaticvehiclelocation.Asubcommitteeoflawenforcement radiousersalsometregularlywithDCCstafftoreviewoperationalissuesandmakerecommendationsforunified procedures. ADCCgovernancechartisfoundonthenextpageofthisreport. JointFireandLawEnforcement colorguardatDCCbuilding

DCCFire/EMSOperations Subcommittee

BoardofDirectorsandExecutive CommitteecutribbontoopenDCC facilityinEmpireTownship,October, 2007.

2008GOVERNANCE BoardofDirectors
AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCounty Member DakotaCountyAlternate EaganMember EaganAlternate FarmingtonMember FarmingtonAlternate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAlternate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthSt.PaulMember SouthSt.PaulAlternate WestSt.PaulMember WestSt.PaulAlternate BobErickson(ViceChair) JohnBergman* ElizabethKautz(Chair) CharlieCrichton NancySchouweiler ThomasEgan MikeMaguire Cyndee Fields KevanSoderberg DavidMcKnight MikeSlavik PaulHicks GeorgeTourville** DennisMadden LaurieRieb MarkBellows Ultan Duggan SandraKrebsbach MikeBaxter MarkDeBettignies BethBaumann Micky Gutzmann DarleneLewis AaronVanMoorlehem

*InMarch,2008JohnBergmanbecametheAppleValleyrepresentative. **InApril,2009GeorgeTourvillewaselectedBoardofDirectorsViceChair. 8

Dakota Communications Center (DCC)

Joint Powers Agreement - Governance Structure
County Board City Councils

Board of Directors
(Elected Officials With Weighted Voting)

Executive Committee
(Chief Administrative Officers of Member Jurisdictions With Non-Weighted Voting)

Operations Committee
(Consensus When Possible; When Voting, 1 Seat - 1 Vote From Each Fire & Law Enforcement Agency From JPA Member Communities & Chair Is Tiebreaker)

Executive Director Dakota Communications Center (DCC)

DCC Dispatch Operations Fire/EMS Operations Subcommittee

(1 seat /1 vote per member fire department & County EMS Coordinator)

DCC Technical Support

Law Enforcement Operations Subcommittee

(1 seat /1 vote per member law enforcement agency)

Ad-Hoc Members From Non-JPA Communities

Ad-Hoc Members From Non-JPA Communities

2008GOVERNANCE ExecutiveCommittee
AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCounty Member DakotaCountyAlternate EaganMember EaganAlternate FarmingtonMember FarmingtonAlternate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAlternate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthSt.PaulMember SouthSt.PaulAlternate WestSt.PaulMember WestSt.PaulAlternate TomLawell CharlesGrawe CraigEbeling TomHansen BrandtRichardson DonGudmundson TomHedges GeneVanOverbeke PeterHerlofsky RobinRoland DaveOsberg(Chair) MelanieMeskoLee JoeLynch(ViceChair) JenelleTeppen SteveMielke TomVonhof JimDanielson MikeAschenbrener DwightJohnson EmmyFoster SteveKing DanielVujovich JohnRemkus KarenDivina

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2008 OPERATIONS Fire/EMS Operations Committee

AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCounty EMS DakotaCountyEMSAlternate EaganMember EaganAlternate FarmingtonMember FarmingtonAlternate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAlternate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthMetroMember SouthMetroAltarnate

KeithWassmund NealonThompson SteveHarklerode DanHove MartyForseth TBD MikeScott PatDiIoia JohnPowers(Chair) TimPietsch MikeSchutt JohnTownsend JudyThill BrandonBuckley ScottNelson RodKoch JohnMaczko JimKilburg EdKropelnicki MikeHaeg JohnEhret MarkErickson

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2008 OPERATIONS Law Enforcement Operations Committee

AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCounty Member DakotaCountyAlternate EaganMember EaganAlternate FarmingtonMember FarmingtonAlternate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAlternate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthSt.PaulMember SouthSt.PaulAlternate WestSt.PaulMember WestSt.PaulAlternate
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ScottJohnson JonRechtzigel BobHawkins(Chair) LynnLembcke DaveBellows JeffSchwartz JeffJohnson JimMcDonald BrianLindquist JimConstantineau JoeKegley MikeMcMenomy ChuckKleckner JerrySalmey TomVonhof KevinManias MikeAschenbrener NeilGarlock GaryKalstabakken JohnSommers MikeMesserich DanielVujovich BudShaver BrianSturgeon

DakotaCommunicationsCenter TableofOrganization
ExecutiveDirector ExecutiveAssistant OperationsDirector Training Supervisor TechnicalSupport Specialists(2)

Dispatch Supervisor1 DayShift 9Dispatch

Dispatch Supervisor2 DayShift 9Dispatch

Dispatch Supervisor3 MidShift 8Dispatch

Dispatch Supervisor4 MidShift 8Dispatch

Dispatch Supervisor5 DogShift 9Dispatch

Dispatch Supervisor6 DogShift 9Dispatch

Dispatchers DispatchSupervisors ExecutiveAssistant

LoadingChart 52 OperationsDirector 6 TechnicalSupportSpec. 1 TrainingSupervisor

1 2 1

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Administrative and Technical Staff

Kent Therkelsen Diane Lind Jennifer Hildebrandt Matt Brandenburg John Sutton Rose Kruchten

Executive Director Operations Director Executive Assistant Technical Support Specialist Technical Support Specialist Training Coordinator

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Dispatch Staff

StacieAdamek Dispatcher DawnAnderson Dispatcher BrentAnderson Dispatcher KellieBailey Dispatcher LynAnnBochniak Dispatcher DianeBodeen Dispatcher DorisBulsLake Supervisor KellyBultman Dispatcher JenniBuran Dispatcher AllenaCatchingsCharo Dispatcher JoleneCemensky Dispatcher DaveChilson Dispatcher TiffanyCollins Dispatcher JennyCraig Dispatcher RayEgan Dispatcher MaryJoEilers Dispatcher RachelFilan Dispatcher SandyFlategraff Supervisor TiffanyGermann Dispatcher TeraHahle Dispatcher StaceyHansen Dispatcher RachelHernandez Dispatcher KatieHoffman Dispatcher KrisHoulehan Dispatcher NicoleInman Dispatcher GinaJermasek Dispatcher MindyKaltenhauser Dispatcher BeckyKloos Dispatcher BrianKluck Dispatcher KathyKrystosek Dispatcher DanKuykendall Dispatcher

HeidiMcQuoid GinoMessina PatMeyer BethMolstad VickiNelson JanO'Brien JohnO'Laughlin CherylPritzlaff TheresaReyer KarenRinta HollyRouleau TroyRuby CindyRyan VickiRyan MikeSattler KarlaSchrader AnneSenko TaraShoemaker MarySiegler HollyVivant AnnaVolk MikeWhebbe

Dispatcher Dispatcher Dispatcher Dispatcher Supervisor Dispatcher Dispatcher Supervisor Dispatcher Dispatcher Dispatcher Supervisor Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Supervisor Dispatcher Dispatcher Dispatcher Dispatcher

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EMPLOYMENTACTIVITY

NewEmployees
KristeenHoulehan MelissaScarlett KrisstynLeiter LaurenKidd ChandraSanders DanKuykendall BeckyKloos JennyCraig MikeSattler 03/03/2008 03/03/2008 03/17/2008 03/17/2008 06/16/2008 06/16/2008 08/25/2008 09/22/2008 11/03/2008

Promotions
DorisBulsLake TaraShoemaker 02/24/2008 07/28/2008

Retirements
JudyNelson 08/08/2008

Resignations
LynnaiaYoung LaurenKidd MelissaScarlett KrisstynLeiter ChandraSanders 04/04/2008 04/21/2008 07/28/2008 08/27/2008 09/29/2008

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 DispatcherG GinaJermase ekhasasurpr risevisit fromda adandbabyfromInverGrove Heights.UsingtheEm mergencyDisp patch System m,Ginaprovidedchildbirt th instructions stodad,who odeliveredth hebaby inthecar rwhileenroutetothehospital. Dispatcher rDawnAndersonprovides s911 instructio onstochildre enatalocalsafety camp p.

Mr.Reein nterviewsOp perationsDire ectorLindforthe Lakevillelocalcableprog gram.

DispatcherHeidiMcQu uoidwinsapr rize duringNationalTelecommunicators Week.

OfficerBillW Whitevisitsdis spatchfriends spreviouslyf from theE EaganPSAPo onhisretirem mentday.

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Operations&Statistics

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Dakota Communications Center Monthly Statistics

Jan Apple Valley *49,456 Law Enforcement Fire/EMS ALF Responses 911 Calls Total Events *61,393 Law Enforcement Fire/EMS 911 Calls Total Events 3290 121 224 1,576 5,211 3,665 435 2,285 6,385 3,692 8 1,842 5,542 3,741 94 2,269 6,104 1056 57 54 211 1378 1,220 138 383 1,741 2,015 98 551 2,664 Feb 2,924 125 254 1,365 4,668 3,737 397 2,020 6,154 3,721 6 1,761 5,488 3,294 74 1,701 5,069 899 55 68 166 1188 1209 234 404 1,847 1,809 91 438 2,338 March 3,183 114 238 1,381 4,916 4,172 443 2,425 7,040 3,669 10 1,917 5,596 3,858 69 2,394 6,321 1,067 58 71 167 1363 1,452 214 424 2,090 2,146 72 505 2,723 April 3,395 108 198 1,244 4,945 4,107 349 2,512 6,968 3,424 9 1,935 5,368 3,895 77 2,524 6,496 967 52 32 161 1212 1,473 215 490 2,178 2,071 83 429 2,583 2008 May 3,611 98 201 1,239 5,149 4,780 382 2,999 8,161 3,512 7 2,256 5,775 4,127 95 2,769 6,991 1,182 51 58 206 1497 1,762 231 562 2,555 2,082 76 540 2,698 June 3,777 115 219 1,217 5,328 4,968 402 3,055 8,425 3,949 19 2,354 6,322 4,549 86 3,304 7,939 1,235 54 43 193 1525 1,671 224 522 2,417 2,140 71 564 2,775 July 4,176 134 229 1078 5,617 5,144 443 3299 8,886 4,161 14 2716 6,891 4,476 90 3439 8,005 1,281 55 44 226 1606 1,817 284 579 2,680 2,341 91 510 2,942 August 3,573 118 216 957 4,864 4,493 393 2938 7,824 3,746 19 2420 6,185 4,271 109 2979 7,359 1,065 48 54 187 1354 1,637 229 482 2,348 2,115 100 518 2,733 Sept 3,472 120 220 769 4,581 4,430 352 2824 7,606 3,209 11 2173 5,393 3,946 77 2704 6,727 1,015 43 57 190 1305 1,617 228 415 2,260 2,128 112 433 2,673 Oct 3,658 112 201 725 4,696 4,516 407 2972 7,895 3,519 6 2053 5,578 4,695 80 2711 7,486 1,030 47 54 152 1283 1,568 241 397 2,206 2,022 87 362 2,471 Nov 3390 97 206 748 4,441 4040 397 3266 7,703 3288 11 2,167 5,466 3,947 82 3,044 7,073 1159 41 49 207 1456 1476 225 358 2,059 1899 88 395 2,382 Dec 3138 127 232 803 4,300 4275 449 3798 8,522 3391 9 2680 6,080 4107 110 3627 7,844 987 54 64 187 1292 1403 248 351 2,002 1768 113 403 2,284 Totals 41,587 1,389 2,638 13,102 58,716 52,327 4,849 34,393 91,569 43,281 129 26,274 69,684 48,906 1,043 33,465 83,414 12,943 615 648 2,253 16459 18,305 2,711 5,367 26,383 24,536 1,082 5,648 31,266

Burnsville

Dakota County *20,042 Law Enforcement ALF Responses 911 Calls Total Events Eagan *67,106 Law Enforcement Fire EMS 911 Calls Total Events
*18,589

Farmington

Law Enforcement Fire EMS ALF Responses 911 Calls Total Events Hastings *22,436 Law Enforcement Fire EMS 911 Calls Total Events

Inver Grove Heights *33,608 Law Enforcement Fire EMS 911 Calls Total Events

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Jan Lakeville
*53,829

Feb 3516 94 138 1,207 4,955 660 16 153 829 2 2 4 10 10 20 1,276 74 231 1,581 1,190 155 282 1,627 1,588 221 306 2,115 1164 25,823 1,548 466 27,837 11,210 39,047

March 3134 87 129 1,238 4,588 785 22 156 963 3 3 6 7 7 14 1,408 70 271 1,749 1,378 160 313 1,851 1,805 242 465 2,512 1295 28,057 1,561 448 30,066 12,961 43,027

April 3378 100 135 1,105 4,718 827 15 172 1014 2 2 4 10 10 20 1,370 50 284 1,704 1,545 153 336 2,034 1,767 205 348 2,320 1375 28,219 1,419 374 30,012 12,927 42,939

May 3453 106 136 1,141 4,836 843 21 182 1046 4 4 8 11 11 22 1,504 79 301 1,884 1,596 175 354 2,125 2,105 216 464 2,785 1248 30,557 1,545 402 32,504 14,276 46,780

June 3971 108 144 1,192 5,415 807 29 218 1054 8 8 16 11 11 22 1,406 67 374 1,847 1,860 193 410 2,463 2,081 213 544 2,838 1457 32,414 1,581 425 34,420 15,423 49,843

July 3978 117 138 1206 5,439 911 36 211 1158 12 12 24 16 16 32 1,455 75 349 1,879 1,863 152 323 2,338 2,276 213 570 3,059 1628 33,879 1,718 425 36,022 16,162 52,184

August 3555 100 136 1039 4,830 890 28 189 1107 3 3 6 16 16 32 1,370 73 300 1,743 1,726 149 297 2,172 2,139 215 466 2,820 1474 30,580 1,581 425 32,586 14,265 46,851

Sept 3274 91 118 677 4,160 728 16 134 878 7 7 14 9 9 18 1,141 46 253 1,440 1,655 139 233 2,027 2,166 222 468 2,856 950 28,781 1,462 406 30,649 12,239 42,888

Oct 3484 100 126 718 4,428 778 20 122 920 5 5 10 10 10 20 1,398 52 250 1,700 1,661 153 239 2,053 2,116 242 448 2,806 1,113 30,445 1,556 387 32,388 12,277 44,665

Nov 3530 90 121 692 4,433 654 21 151 826 2 2 4 6 6 12 1225 42 251 1,518 1553 162 273 1,988 1991 202 460 2,653 1,047 28,152 1,455 387 29,994 13,067 43,061

Dec 3284 130 151 713 4,278 914 24 169 1107 6 6 12 0 0 0 1183 58 262 1,503 1672 178 248 2,098 1968 221 477 2,666 1175 28,090 1,718 456 30,264 14,899 45,163

Totals 42,459 1,229 1,610 12,405 57,703 9,438 263 2,010 11711 58 58 116 121 121 242 16,062 763 3,420 20,245 19,084 1,959 3,640 24,683 23,767 2,649 5,396 31,812 15,259 352,695 18,731 5,025 376,451 162,811 539,262

Law Enforcement Fire EMS ALF Responses 911 Calls Total Events Mendota Heights *11,752 Law Enforcement Fire EMS 911 Calls Total Events Miesville Fire Fire EMS 911 Calls*** Total Events Randolph-Hampton Fire Fire EMS 911 Calls*** Total Events Rosemount
*20,917 20,917

3902 106 138 1,477 5,623 641 15 153 809 4 4 8 15 15 30 1,326 77 294 1,697 1,385 190 332 1,907 1,765 237 380 2,382 1333 27,698 1,587 424 29,709 13,105 42,814

Law Enforcement Fire EMS 911 Calls Total Events

*20,135 South St. Paul Law Enforcement Fire EMS 911 Calls Total Events *18,914 West St. Paul Law Enforcement Fire EMS 911 Calls Total Events

911 Calls Transferred to DCC Law Enforcement Total Fire EMS Total ALF Responses Total CAD 911 Total** Total Events

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Dakota Communications Center Monthly Statistics

2008 Jan Law Zone 1 Law Enforcement 911 Total Law Zone 2 Law Enforcement 911 Total Law Zone 3 Law Enforcement 911 Total East Fire Fire EMS West Fire Fire EMS ALF Total 911 Calls Transferred to DCC Total Events All Zones 890 424 1,333 42,814 819 466 1,164 39,047 841 448 1,295 43,027 736 374 1,375 42,939 811 402 1,248 46,780 832 425 1,457 49,843 914 425 1,628 52,184 841 425 1,474 46,851 729 406 950 42,888 798 387 1,113 44,665 749 387 1,047 43,061 928 456 1,175 45,163 9,888 5,025 15,259 539,262 697 729 720 683 734 749 804 740 733 758 706 790 8,843 10,718 3,660 10,177 3,356 11,235 3,790 11,107 3,722 11,900 4,373 12,508 4,631 13,369 4,937 12,253 4,391 11,503 3,872 11,664 3,636 10,861 3,812 11,116 4,334 138,411 48,514 8,623 3,973 8,152 3,393 8,373 3,830 8,452 3,778 9,415 4,346 10,174 4,440 10,403 4,731 9,113 4,164 8,719 3,691 9,030 3,842 8,729 4,165 8,546 4,698 107,729 49,051 8,357 4,139 7,494 3,297 8,449 4,046 8,660 4,052 9,242 4,309 9,732 4,895 10,107 4,866 9,214 4,236 8,559 3,726 9,751 3,686 8,562 4,043 8,428 4,692 106,555 49,987 Feb March April May June July August Sept Oct Nov Dec Totals

*Population as of 04/01/2007 Metropolitan Council Population estimate (www.metrocouncil.org). **911 call stats from MESB-normally 2 month lag time-Reported by PSAP. Non-PSAP Cities totals will be reportable after consolidation. *** Per Board policy, Each fire call in Hampton-Randolph or Miesville is assumed as one 9-1-1 call, to be subtracted from Dakota County 9-1-1 total. Law Zone 1: Apple Valley, Eagan & Rosemount Police Departments Law Zone 2: Burnsville, Farmington & Lakeville Police Departments Law Zone 3: Hastings, Inver Grove Heights, Mendota Heights, South St. Paul , West St. Paul Police Departments and Dakota County Sheriffs Office East Fire Zone: Hastings, Inver Grove Heights, Mendota Heights, Miesville, Randolph-Hampton, and South Metro Fire Departments West Fire Zone: Apple Valley, Burnsville, Eagan, Farmington, Lakeville, Rosemount Fire Departments and ALF Ambulance

 2008 ComputerAidedDispatchEvents
ByServiceDiscipline

CADCalls 2008
Nov Sep Jul May Mar Jan 0 Jan LawTotal Fire/EMSTotal 2011 5000 Feb 2014 10000 Mar 2009 Apr 1793 15000 May 1947 20000 Jun 2006 Jul 2143 25000 Aug 2006 30000 Sep 1868 Oct 1943 35000 Nov 1842 40000 Dec 2174

27698 25823 28057 28219 30557 32414 33879 30580 28781 30445 28152 28090

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 2008EventsDispatched
ByAgency

Agency
AppleValley Burnsville DakotaCounty Eagan Farmington Hastings InverGroveHeights Lakeville MiesvilleFire MendotaHeights RandolphHampton Rosemount SouthStPaul WestStPaul Totals

Fire/EMS
4,027 4,849 129 1,043 1,263 2,711 1,082 2,839 58 263 121 763 1,959 2,649

Law
36,642 43,697 37,612 42,828 11,163 16,138 22,029 37,574 FireOnly 8,591 FireOnly 14,312 17,323 20,487

Total
40,669 48,546 37,741 43,871 12,426 18,849 23,111 40,413 58 8,854 121 15,075 19,282 23,136

23,756

308,396

332,152

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2008EventsDispatched ByAgency
4,027 4,849 129 1,043 1,263 2,711 1,083 2,839 58 263 121 763 1,959 2,659 0 10,000 14,312 17,323 20,487 20,000 30,000 40,000 50,000

AppleValley Burnsville DakotaCounty Eagan Farmington Hastings InverGroveHeights Lakeville Miesville MendotaHeights RandolphHampton Rosemount SouthStPaul WestStPaul

36,642 43,697 37,612 42,828 11,163 16,138 22,029 37,574

Fire/EMS Law

8,591

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 2008CADEvents AverageCADEventsbyTimeofDay&DayofWeek
Mon 12:00AM 1:00AM 2:00AM 3:00AM 4:00AM 5:00AM 6:00AM 7:00AM 8:00AM 9:00AM 10:00AM 11:00AM 12:00PM 1:00PM 2:00PM 3:00PM 4:00PM 5:00PM 6:00PM 7:00PM 8:00PM 9:00PM 10:00PM 11:00PM AverageDaily 36 26 20 13 12 12 18 32 48 51 55 54 55 63 70 66 61 61 60 55 53 52 51 49 1072 Tues 39 30 25 17 12 13 19 36 50 54 59 56 52 62 73 65 64 61 59 53 54 52 52 46 1101 Wed 37 29 22 13 12 12 17 31 48 50 56 55 53 60 66 64 63 60 57 55 53 54 54 51 1073 Thur 41 31 24 17 12 12 18 33 42 51 54 52 50 66 64 63 60 60 56 55 51 52 53 51 1068 Fri 42 35 27 16 12 12 16 33 45 51 56 54 57 64 68 62 61 59 59 61 59 70 73 73 1165 Sat 63 52 43 25 15 13 13 23 31 41 50 52 50 52 50 49 50 52 54 58 58 68 77 74 1114 Sun 66 55 42 25 16 13 12 18 26 36 40 41 45 46 45 45 48 50 48 51 49 49 54 46 966 Average 46 37 29 18 13 12 16 29 41 48 53 52 52 59 62 59 58 58 56 55 54 57 59 56 1080

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 2008ComputerAidedDispatchEvents AveragebyTimeofDay
AverageEventsperHour
11:00PM 10:00PM 9:00PM 8:00PM 7:00PM 6:00PM 5:00PM 4:00PM 3:00PM 2:00PM 1:00PM 12:00PM 11:00AM 10:00AM 9:00AM 8:00AM 7:00AM 6:00AM 5:00AM 4:00AM 3:00AM 2:00AM 1:00AM 12:00AM

56 59 57 54 55 56 58 58 59 62 59 52 52 53 48 41 29 16 12 13 18 29 37 46 0 10 20 30 40 50 60 70

TimeofDay

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MostFrequentCallTypes 2008

MostFrequentLawCallTypes
6% 7% 7% 6% TrafficStops 911Hangup Suspicion 48% Medicals Thefts Alarms AnimalComplaints 18%

9%

5% 7%

2% 2%

MostFrequentFire/EMSCalls

Medicals 10% FireAlarms Other PIAccdt Administrative StructureFire 74%

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DCCEmergencyCallProcessingTimes m e C r s

170 160 150 140 Seconds 130 120 110 100 90 80

Ave erageTot talProce essTime e* Pr riority0 0&1Fire e/EMSC Calls(nonEMD) 16 66

PreC Consolidation

118 102 93 9
De ec'08

Nov'07

Jan' '08

Sept'08

Ave erageTot talProce essTime e* Prio ority1La awEnfor rcement tCalls(n nonEMD D)
170 160 150 140 Seconds 130 120 110 100 90 80 Nov'07 Jan'08 Sep'08 De ec'08
PreConsolidation

15 50 125 121 108 1

TotalPr rocessTimerepresen ntsthenum mberofsecondsbetw weenpick upof91 1calland notificationofres spondingp policeand/ /orfireunit ts. EMDno otincluded dincomparison.EmergencyM MedicalDispatchprot tocolwasn notusedat t 4ofthe e5PSAPsp priortocon nsolidation natDCC.
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SignificantEventsin2008
In2008theDakotaCommunicationsCenterprocessedover376,000eventsintheComputerAided DispatchSystem.Duringthesameperiod,ourstaffansweredover354,000incomingphonecalls.While mostincidentsweprocesswillneverrisetothelevelofbeingnewsworthy,manyaretrulylivechanging. Somearehumorousand,unfortunately,somearetragic.Nomatterwhat,westrivetorememberthat eachofthe1,000+callsforservicewehandleeachdayisimportanttothepeoplewhoareinvolved. Asamplingofthemostmemorableevents/issueshandledbyDCCstaffin2008includes: 911systemissues.TheDCCexperiencedsignificanttechnicalissueswithour911systemin the1sthalfof2008.Softwareerrorsledtosomecallsbeingmisprocessedandononeoccasion, thesystemwasunabletoreceivecallsforapproximately75minutes.Duringthistime,calls wereroutedtoRamseyCounty911inaccordancewithplannedprocedures.TheDCCworked withoursystemvendorandequipmentmanufacturertoresolveissuesandhaveexperiencedno serviceinterruptionssinceJune8,2008.TheDCCwasthefirstPSAPinMinnesotatoinstalla 911systemusingInternetProtocol(IP)processingtechnology.Thistechnologywillbe commonplaceinMinnesotaPSAPswiththemovetoNextGeneration911. Hostagesituation/barricadedsuspectinBurnsville,January10. SimultaneousRobberyinBurnsvilleandburglaryinprogressinAppleValley,January23. AttemptedhomicideinCityofBurnsville,May11. OfficerInvolvedshootingintheCityofHastings,July11. RobberyinEaganwithsuspectsapprehendedinMendotaHeights,August8. AircraftcrashnearAirLakeairportinEurekaTownship.September1. ActiveshooterinAppleValley,October26. MajorhousefireinCityofEagan,November2.. HomicideinWestSt.Paul,December6. BurncliffapartmentfireinBurnsville,December22. NumerouschildbirthorCPRassistancefromdispatcherstocallersthroughouttheyear.

July10thSevereWeather.IntheearlyafternoonofJuly10th,averysevereweathersystem movedacrossDakotaCountywithstrongwinds,heavyrainandatornadotouchdownbetween HamptonandVermillion.Thewidestormpath,combinedwiththespeedofthestormcreated extremedemandsonDCCservices.Inthe1sthourofthestorm,theDCCanswered290911 callsanddispatched225incidents,bothatarateof15timesthenormalhourlyaverage. TheDCCconductedapostincidentdebriefingwithourstaff,includingfeedbackfromMember policeandfireagenciestoimproveourabilitytoprocesseventsofthismagnitudeinthefuture.

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Training

InDecemberof2008,theDakotaCommunicationsCenterhadfivenewdispatchersatvarious stagesoftraining.Newlyhireddispatchersstarttheirtrainingwithaweekofclassroom educationthatcoverstheCADsystem,othercomputerdatabases,EmergencyMedicalDispatch andtheuseoftheEMDsoftware,cityandcountygeography,800MHzradio,andthephone system.Thedispatcheristhenassignedtotwoprimary trainerswhospendapproximatelyelevenweeks progressivelygettingthenewdispatchermoreadeptat answeringphonesandcreatingcallsforserviceforpolice, fireandmedics.Afterthatinitialtwelveweekperiod,the dispatchersworkontheirownascalltakersfor approximatelyeightweeks,inordertogivetheman opportunitytobecomemorefamiliarwithproceduresand geographybeforebeginningtrainingonradiodispatching. Followingthattwomonthperiod,thenewdispatcheragain spendsapproximatelytenweekswithtrainerswhoteach themtheskillstheyneedtodispatchonthepoliceandfire mains,aswellastheinformationchannel.
TrainerPatMeyerassistsDispatcherJenny Craigintheradiophaseofhertraining.

Duringthetrainingprogram,thetraineesattendaclassattheBureauofCriminalApprehension tocertifythemtousethestatecomputersystem.TheyalsoattendCPRtrainingaspartoftheir requirementstouseEMD.Traineeswhosuccessfullycompleteallportionsofthisprogram,are thenabletoworkallpositionsinthedispatchcenterontheirown. In2008,allDCCemployeesattendedover1600hoursofformaltraining.Highlightsinclude: InFebruary,twostaffmembersattendedthestationAPCO(AssociationofPublicSafety CommunicationsOfficers)conferenceinBrainerd. InMarch,theDCChostedanEMDtrainingclassthatincludedbothmembersoftheDCC anddispatchersfromoutsideagencies.NineDCCdispatchersattendedthistraining. InMarch,alldispatchersintheDCCwhohadnotpreviouslybeentrainedontheuseof ProQA,thecomputerizedEMDprogram,weretrainedonhowtousethesoftware system.FortytwoDCCdispatchersandsupervisorsattendedthistraining. AttheendofMarchandintoearlyApril,allDCCdispatchersandsupervisorsattendeda threehourclassthatincludedtrainingfromDakotaCountyfiredepartments,aswellas trainingonthePrairieIslandnuclearpowerplant.

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InJune,threestaffmembersfromtheDCCattendedtheNENA(NationalEmergency NumberAssociation)conferenceinFlorida. InAugust,threestaffmembersfromtheDCCattendedtheAPCO(AssociationofPublic SafetyCommunicationsOfficers)conferenceinKansasCity,Missouri. InSeptemberfourmembersoftheDCCattendedtheBCA(BureauofCriminal Apprehension)conferenceinSt.Cloud. InNovember,alldispatchersandsupervisorsattendedclassestaughtbyDakotaCounty lawenforcementmembers,aswellasaclassonCJIIN(CriminalJusticeInformation IntegrationNetwork)taughtbyCJIINstaff.

Inadditiontoformaltraining,theDCCmakesuseofTrainingBulletinstoinformstaffon changesintheuseoftechnology,orchangestoprocedures.TrainingBulletinsareemailedto allstaffmembers,aswellasstoredinacomputerfileforfuturereference.Dispatchersare askedtofamiliarizethemselveswiththeinformationinthetrainingbulletin,andthen supervisorsfollowupindividuallywitheachdispatchertoensurethattheyvehadthe opportunitytoreadthetrainingbulletin,andunderstandtheinformation.

StaffTrainingDispatchersBethMolstad,HollyVivant,Heidi McQuoid,TaraShoemaker,HollyBohlkenandKathyKrystosek.

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Budget/Fiscal

InJuneof2007,theDCCBoardofDirectorsapprovedthe2008budgetfortheDCC.Theapprovedbudget providedforthestaffing,commoditiesandotherexpensesnecessarytoprovide911andemergency dispatchservicesatthenew,consolidateddispatchfacilityin2008.Thebudgetcontainsthreemajorfunds; Operating,CapitalandDebtService. Withoutthebenefitofoperationalexperienceintheconsolidatedcenter,the2008budgetincludedmany expenseitemsthatwerebasedonestimatesofwhatwasexpectedasnecessaryforoperationsinthenew facility.Byyearsend,theDCChadexpended$553,000lessthantheadoptedoperatingbudgetand$1.13 millionlessthanestimatedtoprovide911anddispatchserviceswithoutconsolidation.Bytheendofour1st yearofoperations,theDCChasdemonstratedsignificantprogresstowardsthefinancialgoalsenvisionedby ourMembercommunities. The2008budgetprovidedfor$7.24millioninoperatingcostsand$1.2millionfordebtservicewhichisto repay$7.3millionPublicSafetyRevenueBondusedtofundpurchaseoftheequipmentandtechnology requiredforthenewcenter.TheRevenueBonddebtwillberetiredin2013. 89%oftheDCCOperatingbudgetisderivedfromfeeschargedtotheMembersoftheconsortium.Cost allocationisbaseduponafundingformulacontainedintheDCCJointPowersagreement,whichdistributes costsinaccordancewithmemberagencyactivity.Thestartupallocation,usedin2008,andillustratedbelow willbeadjustedannuallybeginningwiththe2010budgetadoption. 2008MemberFees
Member AppleValley Burnsville DakotaCounty Eagan Farmington Hastings InverGroveHeights Lakeville MendotaHeights Rosemount SouthSt.Paul WestSt.Paul Total: %of Budget 12.60% 17.09% 6.97% 18.00% 4.83% 4.08% 6.40% 11.48% 1.74% 4.90% 5.87% 6.04% 100% Operating Budget $658,955 893,773 364,517 941,364 252,599 213,376 334,707 600,381 90,998 256,260 306,989 315,880 $5,229,799 Dakota Startup Capital Budget $151,915 203,240 82,553 215,445 57,137 45,164 76,129 139,135 19,154 57,319 70,005 70,167 $1,187,363 Total2008 Assesment $810,870 1,097,013 1,847,070 1,156,809 309,736 258,540 410,836 739,515 110,152 313,579 376,994 386,047 $7,817,161

$1,400,000

$ 1,400,000

OtherRevenues DakotaCountyStartupSubsidy ToassisttheconsortiumintheestablishmentoftheconsolidatedPSAP,theDakotaCountyBoardof Commissionersapprovedtheprovisionofastartupsubsidyintheamountof$3.563milliontobepaidin decreasinginstallmentsfrom20072010.In2008thesubsidywas$1,400,000.Thisamountdecreasesover thenext3budgetyearstothefinalpaymentof$163,250in2010.

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Annual911Fees UnderMinnesotalaw,allwirelineandwirelessphoneprovidersarerequiredtocollecta911Feefor eachlineofservice.Aportionofthefeecollectedunderthislawmustbeusedtofundimplementation, operation,maintenance,enhancement,andexpansionofenhanced911serviceincludingacquisitionof necessaryequipment.For2008theDCCreceived$562,584,or7.8%ofouroperatingbudget. CapitalProjectsFund InMayof2007,theDCCissued$7.315millioninPublicSafetyRevenueBondstoprovidethefinancingforthe acquisitionoftheequipmentandtechnologyrequiredtooperatethedispatchfacility,aswellascertaindata conversioncoststohelpourmembersmigratetotheLOGISdispatch,mobiledataandrecordssystem. AssesmentoftheMembersfortheirproportionateshareofthedebtservicebeganin2007andwillcontinue through2013. Majorexpendituresfromthisfundincludeddispatchradioconsoles,911andadministrativephonesystem, radioandphonelogging recorder,backupand redundancyfeatures, dispatchconsole furnitureandfacility furniture,fixturesand equipment.TheDCC OperationsCommittee hasrecommended implementationof enhancedfeaturessuch asAutomaticVehicle Locationandarapid outboundtelephone communitynotification systemasfundsfrom thisbudgetallow. InDecember,2008the DCCBoardofDirectorsapprovedtheimplementationofAutomaticVehicleLocation,usingaportionofthe undesignatedCapitalProjectsFund.Implementationwilloccurinthe1stquarterof2009,withanestimated expenseof$56,000.Itisanticipatedthatinearly2009,theBoardofDirectorswillconsiderimplementationof aMassTelephoneNotificationsystem,whichifapprovedwillprovidetheDCCwiththecapabilityofrapidly providingpublicwarninginformationtowirelineandwirelessphones,textdevicesandemailaddresses duringtimesofemergencies.

Byyearsend,theDCChad expended$553,000lessthanthe adoptedoperatingbudgetand $1.13millionlessthanestimated toprovide911anddispatch serviceswithoutconsolidation.

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DCC 2 2008 OPERATIN BUDG NG GET REVE ENUES & EXPEN NDITUR RES

2008 8Revenu ue
$562,5848% $32,0001% $1,40 00,000 19 9%
JPA AMembersh hipFees Da akotaCounty yOperationa al Subsidy 91 11Telephon neLineFees s Int terestonInv vestments

$5,22 29,799 72 2%

2008E Expendit tures

$1, ,840,350 28%
PersonnelServices P Commodities C s ContractedSe C ervices

$21 1,182 0% 0

$4,824 4,418 72% %

or ted Majo Contract Services Areas:

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Facility L Lease Data Pro ocessing Facility M Manageme Charges ent s

$725,1 100 542,1 174 160,8 800

Dakota Communications Center

2860 160th Street W Rosemount, MN 55068 Ph: 651-322-1900 Website: www.mn-dcc.org

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GlossaryofTerms
800MHz:

ARMER:

AVL:

CAD:

DCC:

E911:

EMD:

EMS:

MCD:

MTNS:

NG911:

PhaseII 911: PSAP:

800megahertzReferstothesegmentoftheradiobroadcastspectrumusedbyallDakota Countypublicsafetyagenciesforradiocommunications. AlliedRadioMatrixforEmergencyResponse.Thestatewide800MHzpublicsafetyradio networkservingallmetropolitantwincitiescounties.Beingexpandedforstatewideuse. AutomaticVehicleLocation.Asystemofhardwareandsoftwarethatcommunicateswith orbitingsatellitestoprovidevehiclelocationanddirectiontothePSAPforproperlyequipped emergencyvehicles. ComputerAidedDispatch.Asoftwaresystemusedtologcallsforserviceandtrack responderstatuschanges. DakotaCommunicationsCenter.AJointPowersEntitycreatedin2005by11DakotaCounty CitiesandCountygovernmenttobuildandoperateaPSAPservingallresidents,businesses andpublicsafetyagencieswithinDakotaCounty. Enhanced911.A911systemthatprovidescallernameandlocationto911answering personnel. EmergencyMedicalDispatch:Anationallystandardizedcallprocessingsystemthatisusedto classifymedicalcallsaccordingtoseverity.Theresultingclassificationisusedtoformulate theresponseandalsotoprovideprearrivalmedicalinstructionstothecaller. EmergencyMedicalService:Anagencythatrespondstorequestsforprehospitalmedical needs.Couldbealawenforcement,fireorprivateambulanceagency. MobileComputingDevice.Acomputerdevice,usuallyaruggedizedlaptop,usedbyfield unitstoreceivecalls,accessinformationdatabasesandcommunicatewithotherfieldunits orthePSAP. MassTelephoneNotificationSystem.Asystemusedtorapidlydelivervoice,textandemail messagesfromthePSAPtothepublic. NextGeneration911.Asetofstandardsunderdevelopmentnationwidetofacilitate911 communicationsonalldevicesincludingtextandvideoandtoallowforinstantaneousre routingof911callsduringtimesofequipmentfailureoractivitysurges. AFederalCommunicationsCommissionstandardrequiringwirelessphonestoreportlocation datatothePSAPon911calls. PublicSafetyAnsweringPoint.Afacilitythatreceives911callsfromthepublic.

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