Alcatel-Lucent OmniTouch Contact Center Standard Edition Suite - Software compatibility matrix

1) )( 4b /6 ) ) 2 ) (1 (1 (3 (1 ) n d 03 07 10 5 8 n .x .x .0 .0 (2 io io s E (1) (1) 20 l 20 l 20 2 00 200 at r6 r7 r8 r9 2 at ) ) es b iz el e e SP 2) b re re re re al l iz xc Exc Exc QL SQL lo p lo p lo p lo 1) 1) ( 2 / 1 (1 2 (1 1) usin 32 64 ( ( ( B S E ua rtu / / R R R xp x x x o o 0 1 vi irt Pr 03 03 08 08 Pr sta Pro Pro ft ft oft oft oft et E et E et E et E .1 0. 0. rv op so so s s s R9 R1 R1 XP 20 20 20 20 XP Vi 7 7 rn ern ern ern kt ro cro ro cro cro ve E E E s r c c in in in in in in in in in te t t t OX OX OX W W W W W W W W W Mi Mi Mi Mi Mi In In In In De Se Other compatiblity Microsoft Microsoft Microsoft Windows Compatibility OXE MSSQL requirement Server Side Client Side Excel Internet
NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR (9) (9)
(9)

Avail. Technical Date Version CCSupervision / CCSupervision light CCS 9.0 Apr 10 9.0.90.4 CCS 9.0 Nov 10 9.0.90.10 CCS 10.0 Apr 11 10.0.90.1 CCS 10.0 Nov 11 10.0.90.2 CCS 10.1 Feb 12 10.1.90.0 CCAgent CCA R9.0 9.0.8.1 CCA R9.0 June 10 9.0.8.4 CCA R9.0 Dec 10 9.0.8.10 CCA R10.0 Apr 11 10.0.8.0 CCA R10.0 Nov 11 10.0.8.2 CCA R10.1 March 12 10.1.8.0 CCA R10.1 May 12 10.1.8.1 CCOutbound CCO R9.0 CCO R9.0 Jun 10 CCO R10.0 Apr 11 CCO R10.1 Apr 12 CCOutbound agent scripting Scripting R9.0 Scripting R10.0 CCIvr Mar 10 Apr 11 9.0.1.0 9.0.2.0 10.0.0.0 10.1.0.0 editor 9.0.1 10.0.0

Phase out information

NR NR NR NR NR

(8) (8)
(8)

(5)

(5) (5)

(5)

(5) (5)

(10) (10)
(10)

phased out since Apr 12 support ending Nov12

(5)
(5)

(5)
(5)

(10) (10)

NR NR NR NR NR NR NR

(3) (10)
(8)

(10)
(10)

(9)

(3) (10)

phased out since Nov11 support ending June12 support ending Dec12

(9) (9) (9) (9)

(9) (9) (9) (9)

(8)

(8)

(3) (10) (3) (10) (3) (10) (3) (10)

(10) (10) (10) (10)

NR NR NR NR

(10) (10) (10) (6) (10) (6) (10)

(10) (10) (10)

phased out since Nov11 support ending June12

NR NR

NR NR

NR NR

NR NR

NR NR

phased out since Mar12

Please refer to Technical Communication TC0708 for detail External ASM Server ACR R9.1 Dec 10 ACR R10.0 Apr 11 ACR R10.1 Apr 12 CCS Server Serv. CCS 9.1 Feb 10 Serv. CCS 9.2 Aug 10 Serv. CCS 10.0 Apr 11 CC Ticket Analyser CCTA R9.0 CCTA R10.0 CCTA R10.1 WBM / Wall Board WBM R9.0 WBM R9.1 WBM R10.0
:

9.1.0 10.0.0 10.1.0 9.1.0 9.2.0 10.0.0 9.0.0 10.0.0 10.1.0 9.0.0.0 9.1.0.0 10.0.0.0

NR NR NR

NR NR NR

NR NR NR

NR NR NR (10) (10)

NR NR NR

NR NR NR

NR NR NR

NR NR NR (10)
(10)

phased out since Feb12 support ending Aug12

Aug 10 Apr 11 Apr 12 Manager Oct 09 Nov 10 May 11 compatible

NR NR NR

NR NR NR

NR NR NR

NR NR NR

NR NR NR

support ending Aug12

NR NR NR

NR NR NR

NR NR NR

NR NR NR

NR NR NR

phased out since Nov11 support ending Nov12 (6) - Internet browser security level should be set for each Windows user - In case of simple sharing Citrix mode (not Isolation environment) CCO SE can be only used by one user. (7) Server side of CCA (8) Excepted the Nomadic feature whatever the type (GSM, or Multimedia) (9) 32 bits mode only. 32b emulation if W2008/64b

(1) New OTCC SE product version are tested with latest available Microsoft OS service pack. (2) 32 bits / Standard Edition (3) Nomadic multimedia mode cannot be applied (4) Refer to delivery note for detail (5) Specific Excel templates required

Blank (empty): not compatible/tested NR: Not Relevant

(10) a- Clients running on virtual machines for desktop like Citrix (no load balancing, no cluster farm) or TSE are supported but support is performed on Win 7 b- Servers running on virtual machines like VMware are supported but support is performed on Win 2008 c- Refer to Release note for any additionnal information (specific settings, known restriction, ) Microsoft Windows lifecycle: http://www.microsoft.com/windows/lifecycle/servicepacks.mspx Microsoft Products version lifecycle: http://support.microsoft.com/gp/lifeselect

Important information: please refer to Alcatel-Lucent Business Partner Web Site (http://businessportal.alcatel-lucent.com/) for updated edition of this document. ALCATEL-LUCENT ESD Technical Support / 8AL 02023 0085 QRAQA / Ed 37 - 4th May, 2012

Alcatel-Lucent Omnitouch Contact Center Standard Edition Suite - Software compatibility matrix Edition history: - Citrix and VMWare replaced by wirtualization ED37 (04/05/2012): - OXE 10.1 update - Added: MSSQL version, CCO, CCA , ACR and CCTA 10.1 - Adjusted CCS compatibility with Excel (note added for templates) ED36 (29/02/2012): - VMWare and Citrix columns simplification: no more version detail. - Added OXE R10.1 (TR expected on March 2012) - Removed no longer supported R9 products (OXE, CCS, ) by end of Nov 2011 ED35 (25/11/2011): - Added restricted support for TSE and other Citrix and VMWare product versions. - Added CCA 10.0.8.2 / CCS 10.0.90.2 ED34 (05/09/2011): Updated CCA 9.0&10 compatibility for Win 7 Pro 32bits: same restriction on Nomadic than for Win 7 Pro 64b edition ED33 (17/08/2011): OXE R10 compatibility added (based on J1.410.34.C tech release doc: TC1449en-ED03 / para 7.9) Added WBM and CCS Server 10, removed R8 product (no longer supported), added missing ACR 9.1, removed Win2008 support for CCO R10. ED32 (16/06/2011): Moved CCIVR to TC0708. Phase out date added. ED31 (XX/XX/2011): Cancelled ED30 (27/05/2011): Updated CCS10, CCA10, CCO10, CCO scripting10,ASM external 10 ED29 (17/11/2010): Removed unsupported Windows and ALU products / Updated ALUproduct list and dates ED28 (14/06/2010): Added CCA 9.0.8.4 & CCO 9.0.2.0 / Windows 7 mentionned ED27 (17/03/2010): Added CCIVR 9.1.0.4 / Service Pack definition removed from list / Information about testing done with latest available SP added. ED26 added Win2003 R2 / SP2 (27/10/2009) + OXE 9.1 + CCTA + updated CCx applications