Appendix X SoftExpert Asset Management Solution For Agro Bank Berhad

1 Introduction
In business terms asset management involves maintaining details of company assets, everything from computer hardware, to machine tools, to desks and chairs, to rolling mills, and so on. Organizations invest in assets to enable the proper functioning of their operations. Organizations are concerned with their investments in assets and seek to maximise the value of returns thereon. A key task for asset management is the process of ensuring that assets are available and optimally utilized for a particular job, keeping it in working order for as long as possible and replacing it in a well-organized way, producing as little disruption as possible. SE Asset was designed to help with this key task by maintaining a record of all the assets your company wants to monitor. SE Asset can hold detailed records of their service schedules, localization, verification, usage, maintenance, and much more. SE Asset provides powerful search capabilities that allow you to instantly list and link to assets by category, status, condition, special attributes, and many other fields. SE Asset provides several reports covering inventory, maintenance, ownership, location, reservations, usage, downtime, verification, check-in/out status, and much more. In addition, SE Asset integrates with your enterprise business systems to enable truly strategic balancing of the trade-offs between asset availability and utilization. Most importantly, SE Asset enables organizations to improve overall quality, and reduce costs and risks associated with a growing number of regulatory compliance and corporate governance processes such as those related to the ISO 9000 Quality Guidelines, Sarbanes-Oxley, FDA 21CFR Part 11 Electronic Record Keeping, Good Manufacturing Practices, OSHA Regulations, and others.

1.1 Benefits
Managing assets in organizations and ensuring that investments in assets produce maximum benefits to the organization is a task the require constant vigilance. SoftExpert delivers solutions that coordinate asset management activities across large and dispersed groups of users, delivering the following benefits

1.2 Product Vision

The SoftExpert Asset Management solutionis developed to deliver the following vision

1.3 Concept
1.3.1 Asset Management
The underlying concept for the SoftExpert Asset Management module is as follows

1.3.2 Maintenance
The underlying concept for the SoftExpert Asset Maintenance module is as follows

1.3.3 Business Process Management

The underlying concepts for the SoftExpert Process Management module are as follows To facilitate the implemention of continuous process monitoring and improvements using SoftExpert's Process Workflow engine.

To enhance process management maturity with the process management features.

1.4 Governance
The SoftExpert Asset Management solution provides implementation features to ensure adherence to governance and compliance requirements

2 Features
The SoftExpert Asset Management solution presents a rich set of integrated features across the board. It is a totally web-based solution that enables collaborative and coordinated effort across widely dispersed team members. With a centralized database, it allows the enforcement of uniform policies and standard operating procedures across the organization. Robust security and auditability features ensure accountability and traceability over all transactions.

2.1 Workflow & Collaboration

SoftExpert allows implementation of integrated workflows that coordinate activities across the entire organization.

2.2 Asset Inventory & Categorization

SoftExpert has rich asset categorization and inventorying capabilities that allow a wide spectrum of assets from landed properties to small, movable items to be tracked, managed and audited effectively.

2.3 Asset Status

View current and past historical statuses of assets using SoftExpert

2.4 Register Asset Details

Record asset details and manage changes to records effectively. Workflows are available to ensure that changes to assets records undergo appropriate review and authorisation steps before release and publication.

2.5 Track Asset Movements

Record asset movements and view movement history using SoftExpert.

2.6 History of Incidences

Record negative incidences with assets and perform/ monitor problem resolutions with preventive/ corrective action plans (CAPA)

2.7 Maintenance Work Request

Record and manage requests from asset users.

2.8 Auto Schedule Maintenance

Configure automated scheduling of asset maintenance and raise alerts.

2.9 Work Order Tracking

Keep track of automated and manual maintenance work orders.

2.10 Work Order Reports

Take the manual effort out of work order reporting.

2.11 Staff Scheduling

Schedule staff activities on asset management tasks

2.12 Cost Control

Monitor and control costs pertaining to acquisition, maintenance and utilization of assets

2.13 Problem Monitoring

Record, monitor and resolve problems related to assets.

2.14 Project Management

Manage asset related projects and utilization of assets in other projects.

2.15 Identify Processes

Identify asset related processes.

2.16 Define Process Structures

Define process details such as inputs, outputs, resources, costs, timeframe, etc.

2.17 Configure Process Security

Enable each process step only for authorized persons.

2.18 Manage Process Resources

Manage and monitor resource involvement in asset related processes.

2.19 Incorporate Process Documents

Incorporate and attach relevant documents to processes.

2.20 Develop Process Models

Design process models using sophisticated flowcharts. Configure details of process activities.

2.21 Perform Process Simulation

Simulate processes to determine impact on time, costs and other resources. Refine process models if necessary.

2.22 Publish New/Edited Processes

Approve and release finalized process models for adoption. Notify relevant asset users.

2.23 Implement Enterprise-Wide Process To-Do List

Implement and monitor to-do lists for teams and individuals.

2.24 Customise Electronic Forms

Create customised forms and use them in process workflows.

2.25 Attach Documents To Processes

Allow users to attach electronic documents to their process steps, and share them with other relevant process team members.

2.26 Monitor Process Execution

Monitor process activities across the enterprise.

2.27 Integrate To Other Applications

Integrate processes with other applications such as ERP and SCM.

2.28 Implement KPIs

Design, implement and monitor asset related KPIs.

2.29 Identify Asset Related Risks

Identify risks related to assets. This, for example, is used for management of Information Technology assets in ITIL and ITSM to ensure business continuity and prevent business disruption due to non-availability of critical assets for business operations.

2.30 Develop Risk Mitigation Plans

Address asset related risks in risk mitigation plans.

2.31 Monitor Actual Risks

Monitor and evaluate expected risk levels with actual occurrences. Revise risk estimates and re-prioritize focus if necessary.

2.32 Visualize Results

Visualize asset management effectiveness and efficiency.

2.33 Map Impact On Organizational Goals

Map impact of asset management effectiveness and efficiency on overall organizational goals.

2.34 Other Features

SE Asset delivers many other features to your advantage and can be tailored to your organization's unique data requirements and business processes: Manages all kinds of assets; If configured, asset records can pass through approval process before they become available for use, which improves compliance; System administrators can define which asset categories are visible to each user or groups of users; Changes to any asset record type are documented and controlled ( * ); Integrates corrective action data with asset problem management ( * ); Automates incident notification relating to CAPAs ( * ); Manages data pertaining to CAPAs taken on assets, including problem reports, audit results and failure analysis ( * ); Provides detailed calibration and maintenance record on each asset ( * ); Supports asset calibration and maintenance activities ( * ); Defines and enforces calibration and maintenance intervals for each asset, including automatic generation of work orders ( * ); Monitors all assets that need routine maintenance; Tracks asset repair response; Provides asset check-in and check-out resources; Knows exactly what assets are available and how they are used; It's simple to find out which users have what tools assigned to them. The date and time of assignment and return information are also tracked; Shows repair status; Provides a variety of flexible and powerful reports that allows users to analyze company's inventory, maintenance and repair histories, work orders, costs, etc.; Tracks equipment/parts replacement intervals; Monitors equipment uptime and downtime; Provides total equipment utilization; Allows you to control all asset-related documentation such as owner's manuals, configuration settings, lease agreements, warranty certificates as well as pictures of every asset so you know you're always using the latest revision of any documentation; Supports connectivity to any other applications; Integrates with Microsoft Active Directory;

 Provides powerful search capabilities which allow users to instantly list and link to assets by category, manufacturer, maintenance or warranty expiration, and many other fields; Supports electronic signatures mandated by the FDA Title 21 CFR Part 11; Runs on all major operating systems and databases such as Windows, Linux, Oracle, MS SQL Server, and Firebird; And much more.