Professional Documents
Culture Documents
Session 10 2
What is NSLDS?
National Student Loan
Data System
§ National database of federal loans & grants
awarded under Title IV of the Higher Ed
Act of 1965, as amended
§ Began loading data in 1994
§ School online access granted in 1996
§ Web access started 1998
Session 10 3
NSLDS Goals
Goals
• Reduce burden, costs, and errors in aid
administration
• Minimize abuse within aid programs
• Central database of highly reliable,
accessible data
§ Plan and budget
§ Program coordination and control
§ Research
Session 10 4
NSLDS Content
46,480,530 Students
Session 10 5
NSLDS Data Providers
Lenders/Servicers
School
PEPS Demographic
Data Loans assigned to ED
Lender and Lender Debt Collection
Aid Overpayments
Pell Grant Servicer Data Service
Student Enrollment
Information Aid Overpayments
Transfer Students
Pell Grant Program
All Schools
Session 10 6
Timing of Data Feeds
Daily: Weekly:
Pell Debt Collections
PEPS Direct Loan
CPS Demographic
School Data
Session 10 7
NSLDS Users
Session 10 8
Customer Care Center
Session 10 9
How It Works
Session 1010
Defining a Conflict
n Incorrect amounts
n Duplicated records
Session 1011
What is NOT a Conflict?
Session 1012
Example of Duplicated Record
Session 1013
Session 1014
Example of Name History
Session 1015
Session 1016
Session 1017
How Does a Conflict
Occur?
Examples:
n Typo
n Incorrect FAFSA
n Fraud or identity theft
n Rejected record
n Loan assigned incorrectly
Session 1018
Reporting a Conflict
n Email nsldsccc@raytheon.com
Session 1019
Consolidation Loans
n Determining Aggregates
– Dear Colleague Letter Gen 96-13
• Available at www.ifap.ed.gov under
archived publications
• Questions #52-#55
– FFEL Consolidations are combined
– DL Consolidations are separated
Session 1020
Students
Can go to www.nslds.ed.gov
• Must have valid PIN
• Identifier conflicts will prevent viewing
Session 1021
When Students Contact
CCC Directly
They will be:
Session 1022
Documentation
Requirements
n Verification of correct data
n Fax or email doco to NSLDS:
– Fax: 903-453-6029
– Email: nsldsccc@raytheon.com
Session 1023
Acceptable
Documentation
Incorrect Social Security Number
Session 1024
Acceptable
Documentation
Session 1025
Acceptable
Documentation
Incorrect first name
• Social security card
• Current driver’s license
• Birth certificate
• U.S certificate of naturalization
• Court order
• Marriage certificate
• Divorce decree
Session 1026
Acceptable
Documentation
Incorrect first name -continued
• W-2 Form
• Passport
• Current U.S. Military ID
• State ID
• U.S. Military discharge papers
• U.S. Certificate of Citizenship
• Alien Registration Card
• Adoption paperwork
Session 1027
Exceptions
Direct Loan Name Change
• Must provide court decree proving name
change
Certification of Naturalization
• Cannot have “AKA” prior to name
Session 1028
Acceptable
Documentation
Incorrect status or amount
Session 1029
Resolution Takes Time
n Waiting on documentation
n Negotiations
n Closed data providers
n Backlog of cases
n Dependent on data provider’s submittal
schedules and cooperation
Session 1030
Awarding Students
• Question #26
• Question #37
Session 1031
Resolution Time Reduced
Session 1032
Reduction in ISIR Code
#138
Session 1033
Progress
Resolved Cases
800 736
700
No. of Cases
600
473 482
500 435 415
393 406
400 341
300 255
165
200
82
100
0
Nov '01 Dec '01 Jan '02 Feb '02 March '02 April '02 May '02 June '02 July '02 Aug '02 Sept '02
Month
Session 1034
Feedback
Session 1035
Feedback
Amanda, one of your reps. gave me this e-mail so that I could
express my appreciation for the improved service being offered by
the NSLDS customer service group. As a person who became rather
good a resolving conflicting information such as wrong social
security numbers, birthdate conflicts, default clearance issues, I
deeply appreciate that you have taken this on as part of your
responsibilities. To resolve these issues are difficult at best and it is
much better to have this centralized than to expect each institution
to know how to work through the maze in order to get their
student's NSLDS record corrected.
Once again, thanks for the improved service! I look forward to your
everimproving processes and service to colleges and universities
across the country.
Sincerely,
Session 1036
Contact Information
1-800-999-8219 Option #3
Fax: 903-453-6029
Nsldsccc@raytheon.com
www.nsldsfap.ed.gov for professionals
www.nslds.ed.gov for students
Session 1037
Discussion and
Questions
Session 1038