Trainer Competency Mapping

Desired Competency Competencies Application as a Facillitator Shares personal successes and failures to enhance participant learning Yes Score

Dhaarn

Technically Current/Capable of Learning

Applies experience as a sales/process trainer to facilitate excellent learning and experience for participants Remains updated in terms of Product and shows an ability to apply knowledge of accreditation procedures and requirements to the learning experience Demonstrates a style that values different learning styles (visual, experiential, auditory) as well as backgrounds and experience (industry vs. academia) Demonstrates competence in delivering experiential learning

Yes

Yes 3

Capable of Creating an Environment for Learning

No Yes 1

Provides constructive feedback to participants to assist in their learning Deals tactfully with participants who dont complete training requirements Makes an objective evaluation of a participants potential
Interpersonally Skilled

Yes

No

Yes

Communicates effectively concerns to individuals and/or appropriate parties

Yes 3

Team-Oriented

Works effectively with other facilitators Encourages and models teamwork for participants in training Displays the capability of working with a diverse set of participants across societies and backgrounds Stimulates learning and continuous improvement in participants

Yes Yes Yes 3 Yes

Professional

Shows professional respect for participants Upholds Aegis Code of Conduct at all times Meets all training deadlines

Yes Yes 3 Yes

Takes responsibility to thoroughly prepare prior to training Communicates in a responsive and timely manner to all involved parties Ensures that the training experience runs smoothly

Yes

No Yes 3 84.21%

Organized

Total Score

Dhaarna Comments

Score

Saket Comments

Tajveer Score

No Yes

Text Book Training Delivery Style

No Yes

Yes 2 Needs to get upskilled on varios facillitation models & effectively apply in training sessions Needs to learn different facillitation styles and apply appropriately Needs to learn different facillitation styles and apply appropriately At times lacks in providing effective feedback. Needs to practice on Effective Coaching Methodology Style variates from Assertive to Aggressive at times

Yes 2

No No 0

No No 0

No Style variates from Assertive to Aggressive at times

No

No

Yes

Yes

Yes

Yes 2 Individual Style of Working. Needs to be groomed as a team contributor

Yes 3

No Yes Yes 2 Yes

No Yes Yes 2 Yes

Yes Yes 3 Yes

Yes Yes 3 No

Yes Some Deviation while through communication for batches in Sept for ABN

No

Yes Yes 4 68.42%

Yes Yes 2 63.16%

Tajveer Comments

Score

Deepak Comments Trainer is very process centric and doesn't relate topics to the real life scenarios.

Supriya Score

Text Book Training Delivery Style

No Yes

Yes Yes

Yes 2 Needs to learn different facillitation styles and apply appropriately Needs to learn different facillitation styles and apply appropriately At times lacks in providing effective feedback. Needs to practice on Effective Coaching Methodology Needs to learn the different facilitation styles. No Yes 1

Yes 3

No Yes 1

Yes

No

Yes

No

Yes Needs to be more Assertive while communicating or Directing

No

No 3 Individual Style of Working. Needs to be groomed as a team contributor

Yes 1

Yes Yes Yes 3 Yes

Yes Yes Yes 3 Yes

Yes Yes 3 Fails to meet deadlines most of the times Yes

No Yes 2 No

Lacks Pre-Training Planning

Yes

No

Yes Yes 4 84.21%

Yes Yes 2 63.16%

Supriya Comments

Score

Sameer Comments Trainer is very process centric and doesn't relate topics to the real life scenarios.

No Yes

Yes 2 Needs to learn the different facilitation styles. No No 0 Lacks in giving corrective feedback in a effective manner. Needs to be groomed in the way things should be communicated to agents Take training program casually at times and sound scripted. Trainer becomes casual at times. Lacks in giving corrective feddback in a effective manner. Needs to learn the different facilitation styles.

No

Yes Takes training program casually at times and sounds scripted.

No

Yes 2 Works in isolation most of the times, need to help and understand the importance of co-ordination.

No Yes Yes 2 Yes

While giving the feedback sometimes becomes aggressive. Agents VOC has not been great about the trainer.

No Yes 2

Needs to be more professional while communicating with participants other departments, feedback has already been shared twice.

Did not meet the training deadlines lot of times. Have defaulted on the correct reports lot of times, which has happened due to lack of ownership.

Yes

Yes

Yes Yes 4 63.16%