Professional Documents
Culture Documents
Fair to all sides: No longer a side issue: On the side of the out on the job with increasing interest environment: electrothe damage assessor in climate protection mobility has arrived
internord 3/2012
2011
1,025.1
2010 2009
2008
922.6 850.4
830.4
2007
735.3
REVENUE BY REGION
Germany
800.7
139.3
Europe
Industry Services
32 %
29 %
Mobility
2% Aerospace 10 % 13 %
14 %
Natural Resources
International
Group revenue has risen by almost 40% over the past five years, to 1.025 billion in 2011. 800 million of this was generated in Germany. The biggest contributions to revenue are made by the Industry Services, Mobility, Training and Human Resources and International business units.
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For goodness sake keep your hands away! Nadine Hochschild of MEDITV makes sure that a worker at Peter Klln is aware of the dangers. People want to know that the food that gets onto their tables is healthy for example the muesli and oat flakes produced by the Peter Klln factory in Elmshorn, not far from Hamburg. And clearly, the same applies to the process of production: there shouldnt be anything about it that is detrimental to the workers health. Nadine Hochschild certainly cant be said to be a foreign body in this plant. She has being working as an occupational physician at MEDITV for nine years now; and over the last five years she has paid frequent visits to the old-established Peter Klln factory, where she is responsible for making sure that the workplaces are ergonomic and do not represent any threat to health. She had grown tired of the dayto-day hospital routine and was looking for a new field of work, which she found in occupational medicine. The greatest challenge is the fact that that you are faced by a whole number of situations that have never arisen in quite the same way be-
This is MEDITV
MEDITV specialises in the field of in-company occupational medicine, health and safety. It attends both to technical safety and to the general health of workers; so eye tests and the checking of blood pressure also form part of the service. Its major clients are manufacturing companies, workshops and vehicle fleet operators. MEDITV has 70 employees plus additional freelancers on contract, who can give businesses the reassurance that everything is being done to promote industrial safety and the health of their employees.
Everyone in the company, including the forklift truck drivers, knows the occupational physician Nadine Hochschild.
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A worker in the grain washing station explains industrial safety measures to Nadine Hochschild. ers dont have a GP of their own; For many of them, I am the only doctor they ever see or talk to, she says. So she carries out a whole variety of medical examinations in the company; for the most part these are done unspectacularly in her surgery, but they may become major events if medical equipment has to be brought in. Every day is different Medical examinations, plant walk-downs, talks and every business is different, has different requirements, there are different hazards lurking everywhere. The main thing is to see that workers do not fall ill or injure themselves in the first place. And in this respect, her working day continues even when she gets home: she has to keep an eye on her men, as she says, and see that they dont go climbing ladders in the garden wearing flip-flops
safety engineer Bernd Ksel, who declares: Industrial safety is a very high priority here. We pursue industrial safety issues for safetys sake. Industrial safety is really lived out in the company, he says. Only when its safe is the machine switched on. There are hardly any serious accidents in the company, though it might happen that someone stumbles from time to time. And precisely that is one of the very typical types of industrial accident in
Germany. Why did the companys choice fall on MEDITV? TV NORD is a big company, Ksel says, and so able to give advice in many different fields. And industrial safety is a complex topic, with so many ins and outs. The companys management system is also certified by TV NORD: those in charge have confidence in TV NORDs competence. And the staff at Peter Klln have confidence in Nadine Hochschild. Many of the work-
... Dr Stephan Hbner, General Manager of MEDITV Is there an increase in psychological stress in the world of work? Indeed there is, at least in the industrialised countries. Phy-
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The respected Quality Management Specialist and Consultant Dr. Joachim Franke (left) led the way through the Quality Day, hosted by the Management Representative of TV NORD Group, Erhard-Max Marquardt. If there are problems, they have to be dealt with effectively. However, as Erhard-Max Marquardt has observed, attempts are often slow or no real effort is made at all. And as Uwe Lewandowski, Management Representative of TV NORD Service says, If quality management is to be effective over the long term, improvement of work sequences must be at the centre. This demands a high level of team spirit from all those involved. If people dont work as a team, improvements can only be random and sporadic. Internal and external audits show the potential for improvement within the TV NORD Group very clearly, but not all the potential recognised by the auditors is actually realised. The reason: many staff and managers feel that when potential is identified, it equates to criticism of their work. But this response can be a hindrance to further development of the business: the accreditations, certifications and approvals held by TV NORD Group depend on the quality of internal processes. It is even more problematical if processes are seen as an end in them-
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Awarded distinction
Joy Jin shows her pleasure at being declared Manager of the Year. Outside the Interpred World Trade Center in Sofia: participants in the information event on homologation organised by TV NORD. It is good year now since TV NORD Mobilitt was granted recognition as a technical service in Bulgaria. Among the tasks undertaken in the country by the technical experts of the Service for Import and Export (SIMEX) of the Institute for Vehicle Technology and Mobility (IFM) are above all individual and type approvals of vehicles. The customers are vehicle finishers and importers of vehicles not manufactured in Europe. The SIMEX team has inspected vehicles imported from the US, and trailers and special bodywork produced nationally or imported. As Rainer Hagemann, the head of the team, emphasises: We are presenting ourselves as a partner for Bulgarian industry, and are seeking to act as consultants who can help the country to achieve integration into the European Union. In particular, the aim is to prevent vehicles that do not comply with the European safety directives from being marketed in the EU. In response to the substantial requirement for information and training, not only among customers but also among public authorities and institutions, a seminar on the theme of the homologation of vehicles in Bulgaria and the European Union has been held at the Interpred World Trade Center in Sofia. This information event was organised in close collaboration with TV NORD Bulgaria. Some 60 representatives of the automotive industry, the regulatory bodies, the licensing authority, trade associations and the trade press took part. Thanks to the success of this event, a further conference is now being planned. Joy Jin is Manager of the Year. The General Manager of TV NORD China received the award during the General Managers Meeting in Essen in May. There are many good reasons for our wanting to reward Joy Jin with this title, said Ulf Theike and Dr Ralf Jung, both General Managers of TV NORD International. Joy Jin maintains very good contacts with the Chinese regulatory authority CNCA, Dr Jung said, and she has implemented the strategy process in an exem-
International certification
TV HELLAS has certified the leading telecommunications service provider in South East Mediterranean, Cosmote, in collaboration with its sister companies in Romania and Bulgaria. The company ist a subsidiary of Deutsche Telekom. The programme for the auditing of the company, which employs 9,000 people, was very comprehensive: quality management, industrial safety, IT service management, environmental protection and the information security management system were all to be certified. International cooperation is very important to us, says George Kechribaris, Managing Director and Regional Manager Mediterranean of TV HELLAS.
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Ralph Oldenburg of the TV STATION in Walsrode training staff in Jeddah to inspect vehicles.
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Electrically mobile
Renewable forms of energy, efficient mobility and sustainable development these three topics were the focus of the first eTour Brandenburg. More than 90 participants took part, with 40 innovative electric vehicles. TV NORD Group was there as well, contributing two electric cars and two high-speed pedelec electrically assisted bicycles to the starting line-up for this very special rally across the eastern German state. The eTour started and finished in the small town of Kleinmachnow.
The Hanover Metropolitan Region is to receive funding from the Federal Governments Showcases for Electromobility programme. TV NORD is one of the project partners: the company is contributing, for example, its solar charging station, which was opened last November. ly as possible, says Richter. The further development of this solar charging station, for example by measures such as adding a wind turbine to it, is therefore of particular importance to us.
We wanted to show everyone that anybody can now use an electric vehicle, even to cover longish distances, said Christian Frster of the Essenbased Institute for Vehicle Technology and Mobility. Together with Markus Bartsch, Elena Weisse, Marcus Winkelkotte and Tuesday Porter, he completed 135 km of the rally course. Actually, the total length of the tour was 176 km, explained Tuesday Porter, head of TV NORD Groups Representation in Berlin. But we chose an alternative route at the end, because otherwise we would simply have taken too long to arrive. But ultimately, even we covered 135 km. Thats no mean distance on a bike.
More than 2.5 million people live in the Hannover Braunschweig Gttingen Wolfsburg Metropolitan Region.
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No 38%
82% 72% 68% Yes 47% 42% 32% 31% 23% 15%
To enhance awareness of the business To win new customers To cultivate good customer relations To enhance the businesss image To cultivate relations with multipliers Market research To recruit new staff Cooperation with partners
Source: BITKOM
A representative study by the German ICT industry federation BITKOM shows that half of all companies are already making active use of social media, while a further 15 per cent are planning to do so.
of its own. On Issuu the customer magazine explore: and the TV NORD Group corporate guidelines, amongst other things, are available as interactive flip page brochures. News from the Group is also disseminated on Twitter, a network on which there are already very frequent mentions of TV NORD. All measures are evaluated regularly and intensively by Corporate Communications, so that action can be taken quickly if necessary. Guidelines on using social networks can be found on the intranet.
Building work going TV NORD Group is top employer ahead at TV NORD for the fifth time in succession
Building work is going on at a number of TV NORDs sites in Germany. The new headquarters building in Hanover has now been topped out, and work on the interior is proceeding apace. The Board of Management and the central departments are to move into the building in the autumn. In addition, a new computer centre is to be built shortly; This will be one of the most modern anywhere in Germany, says Dr Guido Rettig, Chairman of the Board of Management. Starting in the summer, a new office building is to be constructed in Hamburg. And in Essen preparations are under way for the move from Langemarckstrasse 28 to new premises in the Technology Park. Once again this year, TV NORD Group is among the best employers for engineers. It is the fifth time in succession that the Corporate Research Foundation (CRF) has awarded the Group the title Top Employer Engineers in recognition of its attractiveness as an employer. This award both recognises what we have achieved and spurs us on to go further, says Ludger Halasz of Human Resources Management. And Harald Reutter, Labour Director and Member of the Board of Management of TV NORD Group, adds: Work-life balance is an important indicator of an employers attractiveness. We are therefore particularly pleased to have been ranked 10th among 34 employers in this category.
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High-reliability electronics ensure safety of docking manoeuvre at the International Space Station
TV NORD staff in Germany and Spain were full of exitement as they followed the docking manoeuvre of the third unmanned cargo spacecraft ATV-3 with the International Space Station ISS. Alter Technology TV NORD (ATN) has been involved in the development of the automated transfer vehicle (ATV), testing and qualifying electronic components. Dr Guido Rettig, who is responsible in the Board of Management for the Aerospace business unit, spoke of a success story for European cutting-edge technology. Space transfer vehicle resupplies the crew of the ISS The unmanned cargo spacecraft ATV-3, named Edoardo Amaldi, which has resupplied the astronauts on board the ISS with food, water, fuel and spare parts, among other things, is equipped with highreliability electronic components tested by ATN. Selected, tested and qualified components ATN, with its locations in Madrid, Toulouse and Rome, has been involved in the project for 14 years now. The company has selected, tested and qualified electronic, electrical and electromechanical components (EEE components), among other things, for the successive ATV models. The EEE components that are used in space travel have to meet particular requirements in respect of their resistance to
The cargo spacecraft ATV-3 Edoardo Amaldi docks with the International Space Station (ISS). It had over 6.5 tonnes of cargo on board, including fuel, food and spare parts.
ATV-3 Edoardo Amaldi is prepared for its space mission at the Kourou Space Centre.
radiation, vibration and temperature. ATN has selected, tested and qualified more than 2.5 million individual EEE components. Some of these have been used on board the ATV models. In this way, we have further reinforced our estab-
lished position in aerospace technology worldwide, says Dr Rettig. The cargo spacecraft are commissioned by the European Space Agency (ESA) and launched with the aid of an Ariane 5 rocket.
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internord receives a visitor: Adams Zhang, Marketing Manager of TV NORD Hong Kong
Adams Zhang, the Marketing Manager of TV NORD China. The railway sector is developing very rapidly and could become an important field of activity in the coming years.
And beyond that, do you perhaps see any business areas that you are not present in yet, but where there are opportunities to offer further services in China?
Railway engineering is developing into a very important sector in China. It ranks very highly among the governments priorities. We are expecting a major boom in the next 15 years.
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Consumers demand products with the FSC label TV NORD certifies producers all over the world
Eleven people, seven countries, one subject: the certification of sustainable forestry. This is a market that is booming all over the world, for TV NORD Group as for others. The growth markets are above all Germany, the Balkan countries and Sweden. South-East Asia too will quickly start to play an important role, says Dr Annika Blarr of TV NORD CERT. FSC: the initials stand for the not-for-profit organisation Forest Stewardship Council, which lays down the principles governing sustainable forestry and administers an international standard. TV NORD Group has been accredited since 2009; 260 customers put their faith in the company. A total of 20 companies in the world are entitled to certify under the standard. In Germany, a lot of magazines are now printed on FSC certified paper including internord. Particularly when it is a matter of furniture made from rainforest hardwoods, many customers in Germany nowadays insist on the FSC logo. But this logo is found more and more often even on fruit juice and milk packaging today. The same applies in Brazil, where one-fifth of all magazines are now printed on FSC certified paper, according to Jos Luiz Martini of BRTV in So Paulo. So far, however, furniture with the FSC symbol has played only a minor role there. In Croatia the symbol is hardly known yet, but people are
At TV NORD Group, eleven people from seven countries are concerned with the certification of sustainable forestry: Lena Jnsson (Sweden), Bertram Schall (Germany), Sylvain Ast (France), Dr Annika Blarr (Germany), mit Sinan Karan (Turkey), Robert Sajfert (Croatia), Iris Maass (Germany), C.A. Sahana (India), Jens Terberger (Germany), Markus Sturm (Germany) and Maria Carolina Coelho (Brazil). gradually starting to pay attention to it: More and more products with the FSC symbol are being imported, for example magazines and newspapers, says Hrvoje Kneevic of TV Croatia. But in addition, more and more businesses are exporting their wood products to countries where consumers explicitly ask for the sign. For Jos Luiz Martini, the symbol is simply an essential part of TV NORD Groups portfolio. With it, TV NORD Group can inscribe sustainability on its banners, he says.
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Jrg Hohmann painstakingly documents the accident damage to a VW Sharan. The side panel and door would have to be replaced; but the car is already 15 years old. A few days later, the vehicle damage assessor determines that it is an economic write-off. captures the registration document with his camera: We have an electronic file, Hohmann explains, and then turns to the windscreen to take a photo of the vehicle identification number that is visible behind it. We want to be sure weve got the right car, he says. It is his fourth car of the day. Each case is different, he says. He always has to go about his work with complete concentration, as it is a fine line he has to tread: it depends on him how much money a person who has suffered damage can expect to get from the insurance. We want everyone to come out on the right side, Hohmann says. His word carries weight. He has to work accurately, and not overlook any damage that might not be obvious. But he also has to assess whether the damage he sees is actually a result of the event concerned. He doesnt want to allow himself to have the wool pulled over his eyes; although that is something he can never totally exclude. But hes been in the business for 20 years, and he knows the tricks people get up to if they feel inclined. A surprising find: rust under the bonnet Karsten Welsch isnt one of those, however. No, the damage to the paintwork of the rear bumper is old, he admits when Hohmann asks him about it directly. Later, Hohmann wants to take a look at what is under the bonnet, which Welsch is only able to open with a certain amount of difficulty. Hohmanns gaze immediately falls on the battery. And on the metal plate underneath it. And on the gearbox. Theres a lot of corrosion and rust; the battery must have leaked at some time. But thats not the only problem, theres another one as well: Welsch had asked about the right size of tyre. Hohmann looks at the registration document, and gives an answer that isnt exactly what Welsch wants to hear. The tyres are not adequate: there is a gap of 75 kg between the load rating of the tyres actually on the car and those that should be fitted.
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International cooperation
Its all right to send business partners a reminder if they have missed a deadline; but it may be quite brief or longer, depending on the circumstances.
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Contents
Staff magazine 3/2012
Our cover picture shows occupational physician Nadine Hochschild doing a plant walk-down at the Peter Klln company in Elmshorn.
On the safe side: priority for industrial safety
Fair to all sides: No longer a side issue: On the side of the out on the job with increasing interest environment: electrothe damage assessor in climate protection mobility has arrived
The one billion barrier broken TV NORD achieves highest revenue ever ................................................... 2 Nadine Hochschild, occupational physician: Challenging, absorbing and theres always something new ..................... 4 Three questions to Dr Stephan Hbner, General Manager of MEDITV ...... 5 We must improve quality management and develop it further...................... 6 Vehicle homologation in Bulgaria: Preventing unsafe cars from being placed on the market............................. 7 Awarded distinction: Joy Jin of TV NORD China is Manager of the Year ... 7 International certification............................................................................... 7 TV NORD monitors safety at Saudi airports ............................................... 8 TV NORD EnSys Hannover: German nuclear safety expertise in demand in China .................................. 8 Power inverter certified for General Electric.................................................. 8 Showcase for electromobility: TV NORD does its bit for the Hanover Metropolitan Region ...................... 9 TV NORD at the eTour: Electrically mobile ................................................. 9 TV NORD is increasingly making use of social networks ........................... 10 Building work going ahead at TV NORD .................................................... 10 TV NORD Group is top employer for the fifth time in succession ............... 10 Job and family can be reconciled ................................................................. 10 Kiev Airports environmental management certified ..................................... 10 Alter Technology assists in the development of cargo spacecraft: High-reliability electronics ensure safety of docking manoeuvre at the International Space Station ................................................................. 11 TV NORD in China goes in for climate protection and photovoltaics ......... 12 Consumers demand products with the FSC label TV NORD certifies producers all over the world ......................................... 13 Jrg Hohmann, vehicle damage assessor: We want everyone to come out on the right side ....................................... 14 International cooperation: When is it okay to send a reminder, and how? .... 15 ANS analysis a sure way of identifying warning signals for stress.............. 16
The staff magazine of TV NORD Group Published by: TV NORD AG, Am TV 1, 30519 Hannover Intranet: http://portal/c17/internord, Internet: www.tuv-nord.com Publication dates: Four times a year, in January, April, July and October. Typesetting and printing: diaprint KG, D-30952 Ronnenberg-Empelde Edited by: Corporate Communications, TV NORD Group Jochen May (responsible within the meaning of the Press Act), Tel. +49 (0)511 986-1324; internord@tuv-nord.com Photo acknowledgements: Volker Baldauf (15), C. Busch, Hamburg (9), Berhard Heinze (5), ESA (11), Marina Lukic and Andrea Kiesendahl (7) Translation, English edition: Anthony Mellor-Stapelberg, Hemmingen-Arnum; Elizabeth Flint, Exmouth The Editors are pleased to receive contributions of any kind. Please talk to the Editors before writing contributions. We cannot accept responsibility for illustrations or manuscripts submitted. Contributions bearing the name of the author do not necessarily represent the Editors opinions. The Editors reserve the right to edit manuscripts and to shorten readers letters.
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