# Business Impact: Since the 5/15 go-live, this LSO implementation has experienced inconsistency with updating course

completion status for users. The problem, according to the customer and SAP Consulting, has been isolated to a particular piece of SAP code. The lack of course completion is causing user and management frustration, generating a large number of hotline calls, and threatening their compliance standards. No quantitative data that I know of on business loss, but the issue is more on visibility with customer executive management. Learning progress data received from FM LSO_TRAININGTYPE_GET_DETAIL_C still shows the course as incomplete and Learners are not receiving credit for w eb based training courses. - Is there a workaround currently in place? How is the usability? There is no workaround for this error

# Current Status Customer action. Solution was provided by the developer. The provided solution d id not resolve the issue and development team will be asked to look into the iss ue and follow up with the customer. The major time consuming tables were lsolearnmediat_c, LSOLEARNING_C and LSOLEAR NELUSTA_C. For now we suggest that you add an index for the field TPARTDOCNO in table lsole arnmediat_c. Also you can make similar changes to other tables. Also from the trace we found that the INDX table has a lot of data. This may also lead to performance issues. As a solution for this please apply the note 1666058. Please note that this note has a prerequisite note 1526244, which provides a report to delete the entries in the INDX table. Request you to schedule this as a job during low load time.

# Technical Summary for Management: Learners are not receiving credit for web based training courses. The major time consuming tables were lsolearnmediat_c, LSOLEARNING_C and LSOLEARNELUSTA_C. index was suggested for the field TPARTDOCNO in table lsolearnmediat_c. #SMD/RCA tools utilized: No: Not relevant for this scenario # Action Taken: - Workaround provided to the customer and Development Team have been contacted t o prioritise this issue. # Action Plan: Development Team will be asked to check this issue again.

Customer's CIO has escalated this issue to AGS and Field Management. The Field/Max Team has submitted a request for Global Escalation due to this issue MCS Backoffice will assign a DEA to evaluate this issue before a decision on judging can be made.

# Contact Information: =============== * Customer: Phone Number: * SAP Contact/TQM: Robert Preston