Vision

By 2015, be amongst the top 3 most valued Indian companies, providing Information, Communication & Entertainment services, and being the industry benchmark in Customer Experience, Employee Centricity and Innovation.

Mission
We will create world-class benchmarks by:

Meeting and exceeding Customer expectations with a segmented approach Establishing, re-engineering and automating Processes to make them customer centric, efficient and effective Incessant offering of Products and Services that are value for money and excite customers Providing a Network experience that is best in the industry Building Reliance into an iconic Brand which is benchmarked by others and leads industry in Intention to Purchase and Loyalty Developing a professional Leadership team that inspires, nurtures talent and propagates RCOM Values by personal example

R&D R&D:Quality initiatives at Reliance are closely integrated with R&D efforts, R&D is aimed at productquality enhancement, enhancing customer serve, new product developments, processimprovement, and development of more environment friendly processes.Reliance's customer focused R&D efforts comprise a critical part of its competitive arsenal usedfor creating customers and enhancing market share. New product applications developed by theR&D team continue to be key drivers of incremental demand growth for Reliance's products.While introducing new products, technical interaction with customers is encouraged for understanding their requirements to fulfill their quality needs. R&D efforts are thus fine tuned todeliver solutions. The focus of the R&D and market development efforts is not merely to sell andservice customers but to deliver value.Reliance's R&D efforts are through ongoing internal efforts as well as joint efforts incollaboration with the premier research organizations in India such as National ChemicalsLaboratory, University Department of Chemical Technology (UDCT), Indian Institute of Technology (IIT) and the Bhabha Atomic Research Centre

(BARC).Reliance's Product Applications Research Center (PARC) has been at the forefront of applications research in India. PARC - the technical wing of Reliance - is active in variouscustomer awareness initiatives and development of new product applications.

Corporate Governance at Reliance is based on the following main principles:

Constitution of a Board of Directors of appropriate composition, size, varied expertise and commitment to discharge its responsibilities and duties. Ensuring timely flow of information to the Board and its Committees to enable them to discharge their functions effectively. Independent verification and safeguarding integrity of the Companys financial reporting. A sound system of risk management and internal control. Timely and balanced disclosure of all material information concerning the Company to all stakeholders. Transparency and accountability. Compliance with all the applicable rules and regulations. Fair and equitable treatment of all its stakeholders including employees, customers, shareholders and investors.

Corporate Governance is based on the principles of integrity, fairness, equity, transparency, accountability and commitment to values. Good governance practices stem from the culture and mindset of the organisation. As stakeholders across the globe evince keen interest in the practices and performance of companies, Corporate Governance has emerged on the centre stage. Over the years, governance processes and systems have been strengthened at Reliance. In addition to complying with the statutory requirements, effective governance systems and practices towards improving transparency, disclosures, internal controls and promotion of ethics at work-place have been institutionalised. Reliance recognises that good Corporate Governance is a continuing exercise and reiterates its commitment to pursue highest standards of Corporate Governance in the overall interest of all the stakeholders. For implementing the Corporate Governance practices, Reliance has a well defined policy framework consisting of the following : Reliances values and commitments policy Reliances code of ethics Reliances business policies Reliances policy for prohibition of insider trading A detailed programme of ethics management These policies and their effective implementation underpin the commitment of the Company to uphold the highest principles of Corporate Governance consistent with the Companys goal to enhance shareholder value. Corporate Governance Monitoring and Review Process at

Reliance : Reliance continuously reviews its policies and practices of Corporate Governance with a clear goal not merely to comply with statutory requirements in letter and spirit but also constantly endeavours to implement the best international practices of Corporate Governance, in the overall interest of all stakeholders. Some of the major initiatives taken by the Company towards strengthening its corporate governance systems and practices include the following : (a) Corporate Governance and Stakeholders Interface Committee : The Corporate Governance and Stakeholders Interface Committee consisting of independent directors examines various Corporate Governance practices from time to time and recommends to the Board for adoption. Establishment of a dedicated independent Board Committee demonstrates the level of managements commitment in putting in place a pervasive governance framework flowing from the top. The scope of the Corporate Governance and Stakeholders Interface Committee was enhanced to act as Nomination Committee as well. Accordingly, the Committee evaluates and recommends to the Board the appointment of Directors on the Board. This move of the management aims at ensuring increased level of transparency, objective evaluation of the Board strength and impartial selection of new Directors on the Board. (b) Corporate Governance Manual : The Corporate Governance Manual (the Manual) of the Company sets out amongst others the procedures for effective functioning of the Board and its Committees. The Manual also incorporates the Code of Business Conduct and Ethics for Directors and Management Personnel, Code of Ethics for Employees, Code of Conduct for Prohibition of Insider Trading and key accounting policies. These policies are constantly monitored and reviewed by the Corporate Governance and Stakeholders Interface Committee, from time to time. (c) Secretarial Audit : The Company has appointed an independent practicing Company Secretary to conduct secretarial audit. The quarterly audit reports are placed before the Board and the annual audit report placed before the Board is included in the Annual Report. This audit has been introduced to report to the management as well as the shareholders of the status of compliance with various applicable corporate and securities laws. (d) Guidelines for the Board / Committee Meetings : The Company has defined guidelines for meetings of the Board and Board Committees. These Guidelines seek to systematise the decision making process at the meetings of the Board and Board Committees in an informed and efficient manner. The salient features of the guidelines have been dealt with in detail elsewhere in this report.

(e) Best Governance Practices : It is the Companys constant endeavour to adopt the best governance practices as laid down in international codes of Corporate Governance and as practiced by well known global companies. Some of the best global governance norms put into practice at Reliance include the following (i) The Company has a designated Lead Independent Director with a defined role. (ii) All securities related filings with Stock Exchanges and SEBI are reviewed on a quarterly basis by the Shareholders / Investors Grievance Committee. (iii) The Company has established policies and procedures for corporate communication and disclosures. (f) Role of the Company Secretary in Overall Governance Process : The Company Secretary plays a key role in ensuring that the Board procedures are followed and regularly reviewed. The Company Secretary ensures that all relevant information, details and documents are made available to the directors and senior management for effective decision making at the meetings. The Company Secretary is primarily responsible to ensure compliance with applicable statutory requirements and

When we compare Reliance Communications with any other operator in India, we have togo through some of the distinctive features of the company. Reliance is far ahead,improving their products and services more than other operators. Because of its consistentperformance, it will soon emerge as the Number 1 mobile operators of India in the nearfuture. The main features and services provided my Reliance as compared to otheroperators are listed below: National wide services and network permitting nationwide offer and strongeconomies of scale. Unified license for mobile/ basic services, NLD and ILD, defining a full offer proposal. Technological edge of 1*CDMA network with 1*RTT handsets for all client base. Strong financial capability. Better quality voice and high data speeds of CDMA. Strong brand equity of Reliance Control over the handset business, delivering lower price for latest generationhandsets. Non-replicable client prices.

Exclusive stores all over India. State of the art customer service and IT systems. Identified large databases of potential mapped on a geographical basis. Fully convergent telecom offering. No legacy issues