Issues And Risks

S.No. Date Raised Description Impact

1. There will be significant impact on the ticket, aging, backlog and productivity (for MP) across all streams. 2. With Ramp down, Backlog of tickets will increase in all areas significantly. Team will loose key resources and will have impact on the Knowledge retention. 3. With reduced capacity, HCL will have to work closely with TDIT to focus on critical requests. This There is a single Load Tester for TD/HCL and is located at offshore. In case of sick leaves or company holidays, there is a risk/issue of non availability of service for TD operations.

Action Required

Owners from HCL/TD

29-Jun-12

Ramp Down in Support and Maintainence

Rizwan/Vasu

29-Jun-12

Single Load Testing resource for TD and HCL

As a mitigation HCL proposes to increase additional resource at offshore.

Rizwan/Vasu

29-Jun-12

Single HCL QA (testing) resource across entire ecommerce area

1. HCL strongly recommends automated QA Person is mostly swamped with multiple regression suites or an increased QA capacity deliverables lined up in parallel for ecommerce areas Insufficient testing bandwidth can lead to potential 2. Update: Plan to explore TFS capabilities for increase in Critical/High support tickets code reviews, Automated Builds etc. 3. A kick-off meeting was done and the next steps were decided.

Rizwan/Vasu

Due Date

Status

12-July-2012

Open

12-July-2012

Open

12-July-2012

Open

SUPPORT SCORECARD

Note : Incidents are in scope for HCL. Change Requests are not in scope for HCL

OTHER UPDATES

Vendor EDI - Projects

Vendor EDI - (Last week activities) Status(RAG) Open Topics/ critical issues risks and risk mitigation

Canon (BE /CZ)

Adobe (CZ)

Netgear (IT/BE)

Acer

LG (Nordics)

Triade (NL)

Status

Owner

Date/ Time

BE - Go-Live completed CZ - Go-Live completed

Aruna / Canon

30-Sep-12

Testing in Progress

Richard Swain / Aruna / Adobe

31-Oct-12

IT - Tests Successful. Will work towards getting a signoff and go-live BE - No response from TD BE team on the readiness for testing DE - Go-live completed. FR - Testing in progress. IT - Testing in progress. BE - Testing in progress SE - Testing in progress Orders testing complete. Order Response Testing in progress End to end testing in progress. Kick Off Meeting happened on 21-Aug-2012 Proposal to be submitted to Triad Team including the scope by end of September

Aruna / Netgear

30-Sep-12

Aruna / EDI Technical Team / Acer

30-Sep-12

Aruna / LG

30-Sep-12

Aruna / Rainer

30-Sep-12

Current Scope

Orders

CLP Orders

Orders Orders
Orders Response

Orders
Orders Response To be finalized