a Success 1. The external environmental factors that influence management are=Economic , Political , Technological 2.

Event management has to pay only entertainment tax not the service tax.=False 3. Name the service which has two prime necessities like co-ordination and infiltration.=Staff 4. ________ decisions relate to the day to day operations of the enterprise generally taken by middle and lower level management.=Operative 5. Successful consultants should promote their consultancy through what ?=Network 6. Decision-Making is a process of making a choice of poor alternatives.=False 7. MBO was invented by ________.=Peter Drucker 8. Profession requires definite period of what?=Learning 9. Barriers to delegation of authority would be :=Lack of trust in subordinates , Fear of loosing status by managers , Over-confidence among managers 10. Organization is apart of which type of system?=Social 11. David C Mc Celland identified three motives those are=Affiliation , Power , Achievement 12. International consultancy is said to be=Glamorous , Challenging , Trendy 13. Failure to give ________ to goal setters is a weakness of MBO.=guidelines 14. Management is the combination of Arts,Science and Profession.=True 15. Under the types of motivators, non-financial motivators are encouragement, freedom ________.=recognition 16. Who said, the heart of administration is the directing function.=Dimock 17. Management is that important process which continues till the objectives set by the administrator are actually achieved.=True 18. Communication is a composite (a) information given and received (b) a listening effort by some of them involved.=False 19. A vision statement should have the following components=ability to inspire people , achievable , precise and objective 20. One of the key features of services is that they are=intangible 21. The process of control is complete only when the organisation take ________

action.= corrective 22. The factors coming under philosophy of scientific management are:=Co-operation , Maximum output , Harmony 23. Who is the most effective person are alike in one crucial way, they all have a high degree of emotional intelligence.=Entrepreneur 24. The activities of the communicator while communicating a message will include,=ideation , encoding , transmission 25. Features of Management are as follows=goal oriented , universal , continuous process 26. Professional managers help organizations in chalking out which type of strategies? =Corporate 27. ________provides a corporate responsibility and it is the application of a proven and systematic body of knowledge.=Profession 28. Management as a discipline needs certificate of practice.=False 29. For most hi-tech service industries the major components are=Infrastructure , Knowledge , labour 30. Management=Creative, Professional Manager=Dynamic,Art=Skill,Code of Conduct=Profession,Predictive Power=Science 31. Science is a body of organized knowledge=True 32. A superior should always establish a ________ control so that his subordinates report to him periodically.=Feedback 33. It is said that communication is a meaningful=interaction 34. What does the insurance company compensate for if and when the event insured against an incident occurs?=Losses 35. Management exists at which levels of the organization?=All 36. The Indian consumer does not see shopping as an end in itself.=False 37. Retailers cannot just take their global retailing formats and try to transpose them onto the India scenario.=True 38. One of the fact nmors which learning organizations possess is a climate of openness and the other factor is=trust 39. It is one of the good control system which not only points out the deviations but also pinpoints them where they are important to its operations is=Focus on strategic points

40. Profession needs certificate of practice=True 41. 'Span of control' is also referred to as span of management.=True 42. Learning from mistakes is often more powerful than learning from success.=True 43. The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes the dreamer and makes you realise your self discovered reality.=Lion 44. The statement "We sell for Less" is deliberately ambiguous, it raises the ; 'Less than what', this is called as, ________ to communication.=Semantic 45. The theory of Bureaucracy was first propounded by Henry L.Gantt.= FALSE 46. Making sense of situations=organizing information and thoughts,Creativity=brainstorming, associating ideas ,Inquiry=interviewing, seeking information, Making choices=deciding courses of actions 47. Learning from mistakes is often more powerful than learning from________.=Success 48. One of the external environment factors that influences Management is=Legal 49. In addition to Place, Labor and Money which other internal environment Factor influences Management?=Machines 50. Name the physical aspects of an enterprise.=Name , Location , Address 51. What is it that in communication should not be done in vacuum, instead other people should be consulted.=planning 52. Certain important motivational techniques are=Monetary incentives , Job-based techniques , MBO techniques 53. The concept of SBU includes=unrelated products and businesses that are separated , the fact that each SBU has its own CEO , a scientific method of grouping the business 54. Decision-making is a primary part of the managerial process.=True 55. Of which type of knowledge is science a body of?=Organized 56. Types of degree of delegations are:=Low degree , Moderate degree , High degree 57. The unorganized sector is mainly concentrated in metropolitan cities.=False 58. Learning organizations should imitate a task force.=True 59. Learning organizations must cope with challenge and=uncertainty 60. LPG stands for liberalization, ________ and globalization.=Privatization

61. Empathy=t is a component of leadership due to the rapid pace of globalisation,Social effectiveness=This component allows you to settle disputes amicably, Alfred Bennet=He is the father of intelligence quotient Daniel Goleman=He is an American Behavioural Scientist 62. Every company undertakes the process of forecasting by various competent authorities which can be listed as=CII , RBI , CMIE 63. Management is not just a=Process 64. The concept of value and the concept of maximization of value are related to________concept of Ethics.=Consequentialism 65. Events are occurrences designed for ________ interests.=marketing 66. Management is purposeful and what?=Goal oriented 67. Management is the combination of Arts, Science and=Profession 68. Management is=Multidisciplinary 69. General Insurance corporation was nationalized in________.=1972 70. Planning and control are closely interrelated and they do not determine the accuracy of decision-making.=False 71. There are three central ideas associated with consequentialism.=False 72. Name one of the factors that govern the span of management.=Type of work 73. Retailing categories based on ownership arrangement would be=Super Markets , Consumer Durables Stores , Departmental Stores 74. Science is a body of which type of Knowledge?=Organized 75. Peter Drucker various publications have sold about 5 -6 million copies worldwide.=True 76. Latest approach signifies organization has a part of ________ system.= Social 77. Necessity of control in business organisation arises due to number of factors, one of which is ________ of organisations themselves.=complexity 78. Which of the options best describes the employment capacity of the retailing sector? It is the=second largest employer after agriculture 79. ________organizations have systems, mechanisms and processes in place.=Learning 80. Indian business families are still avoiding joint ventures and tie-ups.=False 81. Under the principles of effective delegation, it is said that never delegate and

________.=Disappear 82. In principle the chairman and the CGO have the same role to play.=False 83. Valency is the extent to which the outcome of the activity and its success matters to the individual . (Level of motivation = Valency x Expectancy)=True 84. Adva099ntages of delegation of authority would be:=Prompt decision making , Opportunity to subordinates to grow and develop , Satisfaction to subordinates in terms of recognition 85. A business unit must meet specific criteria, if it wants to be called an SBU. These are=Definable group of competitors 86. What does Maslow propound about the five needs ?=Hierarchy 87. Name the technique which is said to be a ploy or a future course of action.=Strategy 88. ________ is the ability to sense, understand and effectively apply emotion.=Emotional Intelligence 89. Who built the first practical mechanical calculator and predicted the specialization of mental work?=Charles Babbage 90. Management and Leadership studies=Value based management, Maharshi Institute of Management=Eighteen centres in India and Abroad, Amritanandamayi Math's centre=Dr. S.K. Chakraborty, Indian Vedanta Philosophy=Swami Budhananda 91. Some of the public insurance companies are=LIC , Oriental Insurance , General Insurance 92. Focus on savings and high bargaining interests of the consumer is an obstacle in retail development in India.=True 93. Brands are associated with lifestyles and people's________.=aspirations 94. Management is always defined as dynamic, universal, ever-changing subject.=True 95. A budget as a plan of statement of expected results is expressed in numerical terms.=True 96. Name the leading event management companies in India=Midas , Pinnacle , Wizcraft 97. Who said, Management is management of Men, Money, Machinery Materials and Information?=Anonymous 98. A procedure has the following advantages=ensures uniformity of action , increases co-ordination , provides good standard for the manage 99. What is it that can be described as a readiness to co-operate warmly in the task and

purposes of a given group organisation.=Morale 100.Disclosures=transparent,Shareholder democracy=myth in India,Planning=board of directors,Trust=corporate governance 101.The retailing sector in India has been quite________.=staid and boring 102.India has been experiencing the unique stranglehold of our_____=traditional kirana stores 103.Emotional Quotient increases with age commonly known as=maturity 104.The service sector has expanded because of the virtual stagnation of the________sector.=agricultural 105.Span of management depends upon the ability of whom?=Employees 106.What would essentially shape the growth and future of any economy?=Adequate and quality corporate governance 107.Who said, Management is a multiple organ that manages a business, manages a manager and manages workers and work?=Peter Drucker 108.________ means draw prior conclusions about the probables of production, sales, profits in the future, on the basis of research.=Forecasting 109.Limitations of business planning is that it has been considered as time consuming and ________ device.=expensive 110.The family owned businesses like Tata and Birla, also face major fears like=Right successor , Stumbling self-confidence , Lack of professional management 111.Who said, Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr=Koontz & O Donell 112.Management as a discipline does not require any________of practice.=certificate 113.________is at the core of corporate governance.=trust 114.Financial institutions should maintain a close relationship to seek a seat on the board.=False 115.Wrong medium of communication is a physical barrier.=False 116.One of the internal environment factors that influences management is=Place 117.Services are defined as the art and science of managing=the expectations of others , the experiences of people , the demands of the customer 118.Name the three important Generic Competitive Strategies.=Overall cost leadership , Differential , Focus

119.Delegation and decentralization are closely related to each other.=True 120.It is said "Controlling can not take place in a vacuum", which means there can be no controlling without previous=planning 121.Morale is the sum total of various physical qualities.=False 122.Direction is a ________ function performed by all the managers at all levels of the organisation.=managerial 123.Principles of effective delegation are:=Train the subordinates , Reward delegation , Appropriate reporting system 124.________, weakness, threats, opportunities are the long form SWOT analysis.=strength 125.To be called an SBU, a business unit must meet specific criteria such as= 126.having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans 127.Appley L=Management is management of people and not the direction of things, Definition of Management=Management is management of men, money, machinery, materials and information, Koontz and O'Donell=Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker=Management is a multi-purpose organ that manages a business, manages workers and work 128.________ are at a minimum where the morale is high.=Grievances 129.the heart of administration is the directing function.=True 130.Empathy is particularly important today as a component of leadership for the following=rapid pace of globalisation , increasing use of teams , growing need to retain talent 131.Name the flagship companies under the group of "Aditya Birla"=Hindalco , IndoGulf Fertilizers , Birla Corporation 132.Fredrick Winslow Taylor's Mechanism of scientific management includes,=Scientific task setting , Planning task setting , Standardization of tools 133.Future of Insurance sector would be=new players taking over the market , improved customer service , strong hold of nationalized players 134.To which practice is the term "corporate governance" given?=Management 135.A senior family member and trusted professional manager acts as what to the business families scions trained abroad and then return to take over the business.=mentor

136.Govt. services comprise________, defence and social goods.=public administration 137.Unity of command means that employees should receive orders from one superior only.=True 138.Posture' and Observance' are not included under the 'yogic' exercises=False 139.Management is a creative and________process.=continuous 140.Every manager in an organisation gives direction to his subordinates as a superior and receives direction as subordinate from his superior.=True 141.The features of art is as follows=skill , knowledge , creativity 142.Science as a discipline has the following features=body of organized knowledge , establishes cause and effect relationship 143.Management is conditional=False 144.Who formulated the l4 Principles of Management?=Henry Fayol 145.Some of the popular forecasts are=demand forecast , sales forecastDrucker emphasized an MBO philosophy for self-help=False 146.Control=Standard, Measurement=Performance, Motivating=Employees, Deviations=Action, Flexible=Design 147.What does control set up for the organization?=Standards 148.Necessary rigidity is required in the control design.=False 149.Control has to be flexible.=True 150.Control helps management in knowing which department needs less attention.=False 151.By creating independent units what can be done to the need for coordination? =Reduced 152.What does coordination do to corporate and individual goals?=Harmonizes 153.Under planning targets of each department need not be compared with targets of all other departments.=False 154.The different leadership styles are=Autocratic , democratic , laissez faire 155.Some of the traits of leaderships are as follows=emotional stability , communication skill , knowledge of human relations 156.Under hard boiled type of autocratic leadership, the employees tend to become=qresentful , uarrelsome

157.Which need includes the basic human needs of food, clothing and shelter? =Physiological needs 158.Some of the general motivators are=job security , freedom at workplace , interesting work 159.Many organizational problems have their root cause in what?=Misunderstandings 160.The different types of psychological barriers to communication will be=ego , status consciousness , closed mind 161.The functional management challenges in service sector are=human resource , marketing and advertising , finance and taxation 162.What proportion is the organized sector of the retail market?=2 % 163.Mass activities have started in modern times .=False 164.Corporate Governance is the term given to which practices?=Management 165.What is an independent business with a coherent set of products, strategies, and objectives, called=Strategic Business Unit 166.EQ was first brought to attention by Benott Simon .=False 167.Tatas=Indian Hotels,Nambiars=BPL, Nulsi Wadia=Bombay Dyeing, Azeem Premji=Wipro, Singhanias=Raymonds 168.What is the role of management consultants?=All of these 169.________ is a scientific process of looking ________, which is based on past performance=Forecasting,forward 170.________ is crucial to an organisatons ________.=Directing,success 171.Control through the ________ information will enable proper ________ of plans.=feedback,implementation 172.Theory Y assumes that people will exercise self-________ and control towards achieving ________ they are committed to.=direction,objectives 173.The higher the ________ level of the employee, the lower the ________ satisfaction.=educational,,job 174._______ is concerned with what is Good and right for ________.=Ethics,society 175.Make sure to follow the proper ________ in reporting the ________.= 176.Guidelines,wrongdoing 177.An ________ is a Group of related ________=SBU,businesses

178.Emotional ________ is the Realization to ________.=intelligence, 179.sense 180.The aspects of corporate governance are=attracting public attention , indispensable , trust 181.With ________ and government regulations, moving ahead requires ________ like Joint Ventures=globalization,strategies 182.Organizations where people continually expand their ________ to create results are called ________=capacityLearning organizations 183.Which among the following are the functions of board of directors?=All of the above 184.The best leader is someone who is?=Cool 185.Life Insurance Corporation was nationalized in 1956 by merging how many private insurance companies?==245 186.________ offer a definite ________ to the planning process.=Rules 187.direction 188.To avoid order and clarity there should be unity of command.=False 189.Companies seeking to improve have taken a plethora of initiatives such as ________ and ________=TQM, BPR 190.What has led to the stumbling of Indian companies?=Self-confidence 191.________ divide work into specialized ________.=Managers,functions 192.The internal environment factors that influence management are= 193.labour , machines , place 194.Co-ordination must be visualized from which stage of planning and policymaking? =Early 195.Management consultants do not assist implementation.=False 196.________ management includes ________ of tools and equipments.=Scientific,Standardization 197.A ________ faced by the retail business is the ________ aspect.=challenge,cultural 198.________ should ________ its resources in key areas=SBU,Manage 199.Frederick W. Taylor was born before Henry Fayol=False 200.Without an efficient what can, direction not be fully effective?=Control

rrrrrr 201.Various areas of operations in Event Management are=celebrity mangement , high profile weddings, birthday parties , concerts 202.A responsible leader does not limit=discussions , development of alternatives , interactions 203.Achieving ones potential is what type of need?=Self-actualization_ 204._______ involves the setting of ________ which will have to prevail in the Organization=Objectives,standards 205.What is the meaning of no physical transfer of goods in Service?=Intangibility 206.Whose success story has taught us a lesson?=Japan, Which King insisted upon setting the goals?=Akbar, Who mentioned that everybody has a divine power to face challenges?=Vivekananda, Who was the mentor of Chandragupta Maurya? =Kautilya, Who popularize Transcendental Meditation?=Maharishi 207.Direction should not be a very continuous activity.=False 208.Delegation of authority does not allow subordinate to develop=False 209.Who is called the Father of Modern Management Theory?=Henry Fayol 210.Direction helps facilitate what in the organization?=Change 211.________ corporate governance is ________ to resilient and vibrant capital markets.=Strong,indispensable 212.EQ refers to the qualities=That mark the people who excel in real life., Science is proving that EQ more than IQ=Underpins many of the best decisions., Emotional distress shrinks working memory=And so diminishes the ability to think clearly., self-motivation requires a high level of optimism=And persistence despite rejection.,Empathy involves reading unstated emotional cues=Being able to sense what others are feeling 213.Due to liberalization the changes that has taken place can be summarized as=competition , pressure on prices , market revolution 214.Corporate governance should aim at better ________, ________ and accountability.=transparency, ethics 215.Economic considerations do not affect the choice of span.=False 216.________ can be viewed as an extension of ________.= Decentralization, delegation 217.________ can defined as the ________ of what is good and right for business.=Business Ethics,study

218.Where is the attack on business families coming from?=Transnationals 219.The old control techniques which were used through years are=unity of policies , break-even analysis , budgetary control 220.Steps that a whistle blower should take into consideration=stick to facts , consult lawyer , determine the type of wrong 221.Budgetary control involves budgets such as=sales , production , cash 222.Event management is a modern activity.=True 223.Which among the following are barriers to communication?=Noise, time and distance , Semantic barriers , Wrong Medium 224.What is concerned for the good and right for the society?=Ethics 225.The important characteristics of direction are=helps utilize capabilities , initiates action , irreplaceable task 226.Principles of effective communication would be=clear in use of language , attentive listening , use of right medium 227.The objective of paternalistic leadership to help, guide, protect followers.= 228.TRUE 229.The channels through which corporate governance may bear on performance are=managerial incentives , disciplining , corporate restructuring 230.Essentials of a good plan are=must be continuous , should be time bound , must motivate people 231.Organizing=Process, Philosophy=Management,Exception=Principle, Control=Span, Delegation=. Degree 232.The extent of decentralization depends of which factor ?=Costliness 233.Who said, direction is telling people what to do?=Dale 234.What is essential for an order is to be carried out effectively?=Acceptance 235.Direction helps integrate whose efforts?=Individual 236.Some of the important techniques of coordination are=hierarchy , effective communication , indoctrination 237.One needs to se e the big picture.=True 238.The 3-needs theory is about motivators in an organization.=True 239.Service sector has expanded because of explosion in information technology.=True

240.Franchisee stores can be further categorized into=apparel stores , jewellery stores , footwear stores 241.What is event management?=Interactive advertising 242.What is the core of corporate governance?=Trust 243.There are five channels through which corporate governance may bear.=True 244.Key ethical principles include the following=fulfilling commitments , caring and compassion , being accountable for decision 245.Unethical acts are results of the following factors=unawareness and insensitivity to issue , faulty reasoning , selfishness 246.An SBU is a relatively independent business unit.=True 247.Learning organizations must develop a capacity for fast-paced innovation and learn to love what?=Change 248.The different disciplines mentioned in the fifth discipline fieldbook by Peter Sange are=personal mastery , mental models , shared vision 249.Who mentioned that everyone has a divine power to face the challenges?= 250.Vivekananda 251.Human beings are classified under different mental conditions such as=restless equilibrium , imperfect equilibrium , perfect equilibrium 252.Successful consultants should promote their consultancy through what?=Network 253.Decentralization would not be preferred in large-sized units.=False 254.Planning ________ risk factors and ________ waste=anticipates, eliminates 255.The need for co-ordination is felt to ________ the ________ of an organization=integrate,activities 256.________ motivating, supervising, directing, guiding of employees, are ________ of control.=Leading.elements 257.________ maintains the ________ between ends and means, outputs and efforts.=Control,Equilibrium 258.________ leader believes in helping, ________, protecting, and keeping followers happy?=Paternalistic,guiding 259.Theory X assumes People must be ________ or controlled to do work to achieve ________=coerced,objectives 260.Morale generally ________ to esprit de ________.=refers,corps

261.________ services comprise of social and personal services and ________.=Consumer,hotels 262.Indian ________ must keep in mind that Indians enjoy ________ for options.=retailers,scouting 263.An objective of corporate governance is ________ of ________ value.=enhancement,shareholder 264.________ is ________ management does=management,what 265.Corporate governance may bear on performance through which of the following? =All of these 266.The tools and techniques used in the learning organizations are=creativity, brainstorming , observing outcomes , reframing knowledge 267.Collective learning requires skills for sharing information and knowledge, the key skills mentioned are=listening and observing , holistic perspective , coping with challenge and uncertainty 268.The Indian customer likes to be served:=All of these 269.One of the causes of low morale would be=No delegation of authority 270.An SBU is an independent business with a coherent set of=products , competitors , objectives 271.In management process, the most misinterpreted word is ________.=Organizing 272.Name the flagship companies under the Business family "Munjals"= 273.Hero Honda , Hero Cycles 274.The main strategies adopted by business families for growth are=Raising their capital , Appoint professional manager , Technology upgradation 275.Select the guidelines for effective decision making.=Adopt a diagnostic approach to decision making , Involve subordinates in decision making process , Evaluate the results 276.Audit is an effective tool of corporate governance and can act/enable=selfregulation 277.Which among the following is an event management company?=Planet E 278.Some managements who are very much intimated by consulting firms, what are they likely to loose=Confidence 279.Motivating a worker is to create a need and what else on the part of a worker to better his present performance.=Desire

280.Management is multidisciplinary, it includes knowledge/ information from=economics , maths , psychology 281.The purpose of control is not to appraise current and completed action but to provide a basis for regulating future activities.=False 282.Business ethics can be defined as the study of what is________for the business.=good and right 283.To solve the HR issues, one of the remedy is to emphasis on overall ________ development through training and exposure.=Personality 284.Corporatization of the service sector is essentially=professionally managed services 285.With liberalization markets are undergoing fundamental changes including ________ and pressure on prices.=competition 286.One of the external factors that influence management is=Legal 287.Management as a discipline is the function of________.=creativity 288.Decreased productivity is a cost of low IQ.=False 289.A rule governing Indian companies states that policy holder's funds must be________only in India.=invested 290.The financial structure is not one of the five channels of corporate governance.=False 291.Goals=It is a dream with a deadline and articulates the long-term goals of the enterprise.,MBO=More specific, financial, non-financial issues reached with a stretch. ,Mission= The philosophy that emphasizes self-control and self direction, Vision=The basically indicate the purpose of business 292.A set of actions that you start with and must maintain is also called as ________.Strategy 293.Being more attuned to the feelings of those you work with is a benefit of ________.==Emotional Quotient 294.The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale and Anthony Athos in 1981.=True 295.What does decoding mean ?=Message interpretation 296.Some tips for improving written communication would be=Avoid unnecessary words , Use simple words and phrases , Use short and familiar words 297.Under pre-requisites of planning performance budgeting is meaningful without control.=False

298.The products that are grouped under strategic business units share common factors, like==underlying technology , the market , the skill 299.What is the fundamental tool employed by managers in directing their subordinates ?=Order 300.MBO method has been evolved by Peter Drucker (1955).=True 301.Control techniques affect the degree of decentralization.=True 302.The term ________ refers to a specific administrative directive prescribing the sequential manner in which a repetitive activity is to be initiated and completed in a goal - oriented manner.=procedure 303.Whose feelings and difficulties should the manager know for direction to become effective ?=Subordinates 304.In delegation a superior transfer some duties and responsibilities to his subordinates.=False 305.Under the disadvantages of strategic business units what is that which is difficult to maintain in its uniformity?=Corporate image 306.What did chanakya write ?=Arthashastra 307.How many forces of competition are there according to Michael E. Porter?=Five 308.Producer services are trade,________communication and financial services.=transport 309.The various tools for corporate governance are=audit , professionalism , proper functioning of the board 310.Economic consideration do not affect the choice of span.=False 311.To become a successful consultant, name the skill required=negotiation 312.________ says you are the product of your past and you are bound by past activities.=Law of destiny 313.To establish contact with the creator ________ helps us to transfer our minds and reach at the goal.=Yogic processes, social norms and values 314.The defination of decision involves following characteristics=Involves Rationality , Involves Commitment , Involves Mental Process 315.Name the need under the level of hierarchy which has the highest potency and a person who lacks basic necessities of life will primarily be motivated by such needs=physiological 316.________ is effective only in big organizations.=Decentralization

317.The concept of corporate governance has been attracting________in India.=public attention 318.Name one of the disadvantages of strategic business units=Distortion of information 319.Maharishi Institute of Management has ________ centres in India and abroad.==18 320.Under McKinsey's 7 S model, the soft S's are:=Style , Staff , Skills 321.The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as==Absenteeism , No. of accidents , Grievances 322.The Indian retail sector is behind Taiwan although its retail industry is estimated to be around $40 billion only, this is because of its==81% 323.Knowledge based decision-making.=Instead of intuition, Professional managers may have only salary-stake= of accountability of Performance, Management can be applied everywhere=Management is universal, Management is dynamic=Changes as per time,Manager does not require any specific qualification=Anybody can become a manager, 324.The general management challenges faced by the service sector are=Communicating the concept , Differentiating factors , Revenue model 325.________ provide all types of help required to make the business more efficient and profitable.=Consultants 326.The key management processes in the learning organizations would be= 327.competitor analysis , performance measurement , capability planning 328.Management is said to be the combination of three factors, arts, science and the third is=profession 329.Taj Mahal are living symbols of 'creation and result of management practices'.=True 330.Ethics of statute tries to explore the traits which help the person to lead a life that is satisfying from an ethical point of view.=False 331.Philosophy of scientific management=Development of each man to his capacity and ability, Six industrial activities=-Technical, commercial, financial, accounting, security management, Five management functions=Planning, organizing, commanding, co-ordination, control, Four supervisors at implementation department=Gang boss, speed boss, repair boss, inspector 332.Whose behavior does control guide and integrate?=Employees 333.What is the keynote of Indian thought?=Balance

334.One of the popular forecasts is?=Demand 335.Few of the ethical concepts are stated as under=ethical subjectivism , ethical relativism 336.It is agreed that control is vital to an organization due to the following reasons=positive impact , detection of weaknesses , proper implementation of plans 337.Internal coordination will be coordination between=branch offices , workers and managers , coordination with employees of same dept. 338.Challenge faced by the retail business=Looking beyond price, Brands are no longer products=They are associated with life styles and peoples aspirations, Obstacle to retail development in India=Expensive supply chains 339., A favorable factor which will help the further development of retail sector in India=Awareness being created by satellite TV channels about global products., An average Indian buying habit=Prefer to pay in cash 340.In the insurance sector the rules governing the foreign companies=26% equity participation , can affect only special resolutions , cannot appoint majority directors on the co. board 341.Sniffing=Flavor, De merger=Downsizing,Consultants=Advisors, Mergers=Acquisitions, Trendy=Glamorous 342.A consultant should have ________ of travel ________ the globe.= 343.tenacity,across 344.________ the insurance ________ and forecasting Insurable population is must.=Planning,product 345.________ is a ________ process=Management,continuous 346.The products that are grouped under SBU share a common=underlying technology , market , skill 347.What requires a high level of optimism and persistence despite rejection?= Self Motivation 348.Strong corporate governance is indispensable to resilient and vibrant capital markets.=True 349.The service may or may not be tied to which type of good?=Physical 350.Organization is like an ________ influenced by ________-building process.=individual,image 351.50.The last few years have shown a ________ of film ________ shows.= opportunities, celebrity

352.Product differentiation is not a barrier to entry.=False 353.There has been an increased ________ on ________.=reliance, consultants 354.The different As of the service sector are=acceptability , awareness , availability 355.Management exists only at the top levels of the organization.=False 356.In the Needs- satisfaction chain, every ________ is a ________=step 357.,Motivator 358.Organization is a set-up of what?=Relationships 359.Problem Perception=Bounded Rationality, Benefits=Weaknesses, Takeover=Turnaround, Budgets=Strategies,Policies=Rules 360.Business families have adapted themselves to the new realities such as= 361.customer relationship management , reliable after sales service , new product launch 362.The Indian customers has been shying away from large stores and supermarket chains due to=poverty and low literacy rates , expensive supply chains , low per capita income , low taxes 363.India never had its own management practice.=False 364.The need for co-ordination is created when managers do what to specialized activities?=Divide 365.Self-motivation requires a ________ level of ________.=High, 366.optimism 367.The bureaucratic type of leadership is normally criticized for=nepotism , delays 368.The various problems faced by event management industries are=entertainment tax rates , large no. of permissions required , service taxes 369.Indian business families have focused more on their areas of core competence.=False 370.Henry P. Towne outlined the Importance of ________ as a ________= 371.management,science 372.Components of planning would include=objectives , budgets , procedures 373.According to Sehznick, the major task of a leader is not only to make a policy, but to build it into organizations what?=Corporate Culture 374.Direction is also done by top and middle level managers.=True

375.What does the insurance company compensate, when an event insured against occurs?=Losses 376.Who is the Father of Competitive Strategy?=Michael E. Porter 377.Greater co-ordination is not needed in sequential rather than pooled interdependence.=False 378.________ is telling ________ what to do.=Direction, people 379.Control highlights omissions if any.=And makes it possible to take Corrective measures., Control is related to the future.=though it lives in the present., Changes can be anticipated=via information collected., Control gives the correct picture=of the nature of corrective action to be taken. 380.Organisational morale is basically the individual mental condition.=False 381.________ is a systematic and knowledge of ________ and living.= Vedanta, Life 382.Who propounded theory X and theory Y?=McGregor 383.Service sector has expanded relentlessly in the past decade due to related events in the 1990s=explosion of information tech. , slow growth of manufacturing industry , virtual stagnation in agriculture 384.Actuary ________ and deciding of a specific ________ is the biggest problem.=science, premium 385.If you want it done right, do it yourself, is a fallacy=True 386.Self-________ matters a lot to ________=regulation,Leaders 387.Some of the major strategies adopted by business families for their survival and growth are=appointment of professional mangers , joint ventures and tie-ups , technology up gradation 388.For most hi-tech service industries, the two ingredients are:=Only a and c 389.Which of the following is a necessary by product of good managerial directing ? =Co-ordination 390.Functional authority works only when,=Assignment is clarified , The subordinates are allowed to participate , Feedback control is established 391.Limitation of control are=external factors , fixing of responsibility , variation and its causes 392.How many billion dollars is our Retailing sector estimated to be?=$ 180 billion 393.Motivation of subordinates to meet the expectations of the manager is a feature of direction.=False

394.Name the tactics used in the intensity of rivalry amongst existing competitors.=Price competition , Advertising battles , Product introduction 395.Which concept of ethics tries to explore the traits which help a person to lead a life that is satisfying from an ethical point of view?=Ethics of Virtue 396.What is the challenge insurance will face like any other service sector?=Branding 397.Vision without mission is incomplete and mission without vision is meaningless.=True 398.Different rates are levied by different states for ________ tax.=entertainment 399.Name the group of related businesses that can be taken for the sake of strategic planning, distinct from the rest of the businesses=strategic business units 400.Advantage of delegation of authority results in prompt _=Decision-making 401.ttttt 402.Principle of effective delegation=To believe in feedback, interaction and result orientation., High degree of delegation=The task is specified to a subordinate and is told to report back with results, Functional authority= 403.This is clarifying the assignment, which is delegated to a department., Need for delegation=Superior needs to concentrate on important and vital issues. 404.Span of control is also referred to as the span of ________.=Supervision 405.One of the merits of ________ is that it recognizes importance of various individual needs and motivation, and yields a contingency model.=Vroom's theory 406.________means that private and foreign investors can participate in the Indian Insurance Sector.=Liberalization 407.Chesterd Bernard developed a theory of organization and ________ functions.=Executive 408.Unit of command=This means that employees should receive orders from one superior only, Scalar chain=Chain of superiors from the highest to the lowest ranks, Equity=Loyalty, devotion on the part of managers should be there when dealing with subordinates, Esprit De Corps=In union there is strength' 409.The main role of management consultant to the organisation is to provide=Recommendations 410.The potential external opportunities faced by an organization are=additional customer groups , faster market groups , falling trade barriers 411.The service sector has grown because of reasons mentioned below= tendency of distributing specialized knowledge and technology capital for labour in the

manufacturing industry , technology no longer gives a competitive edge to manufacturing activities in the global scenario , as income increases, consumer demands for services increase faster than those for goods 412.Actuary is one who specializes in the________of insurance.=mathematics 413.One of the oldest technique of checking performance is the personal observation.=True 414.In the complex new liberalized economy business families face common problems such as=Unproductive labour , Falling share value , Transnational attach 415.What articulates the long-term goals of an enterprise ?=Vission Statement 416.You should never measure the process and develop tools that will measure your progress.=False 417.Many families were running the business with a law ________ stake of 15% to 20%.=Capital 418.Direction initiates at the bottom level in the organisation and follows to top through the hierarchy.=False 419.High morale is likely to be associated with superior motivation and low morale with ________, and a lack of drive.=frustration 420.Research indicates that the limbic system learns best through=motivation , extended practice , feedback 421.Advantages of learning organizations should be=Free exchange and flow of information , Commitment to learning, personal development , Climate of openness and trust 422.What type of industry is consulting-=Knowledge 423.Which Indian pharma company has recently started an SBU?=Ranbaxy 424.________is a tool for corporate governance.=communication 425.What does control maintain between output and effort?=Equilibrium 426.Horizontal co-ordination takes place sideways.=True 427.Who is the father of the three-needs theory?=McClelland,Who discovered the Expectancy theory?=Vroom,What is a basic need?= Food, What is an esteem need?= Self-esteem, Who propounded Theory X?=McGregor 428.The non-financial type of motivators would be=encouragement , freedom , recognition 429.New companies feel that________is the most appropriate type of alliance.=Jointventure 430.What is that the consultant must be able to recognise about the client's future needs ?

=Vision 431.Learning organizations are adaptive to their_environment=external 432.Vipassana=Meditation, Visionary=Missionary, Knowledge Worker= Wisdom Worker, Tamas=Rajas, Karma=Destiny 433.Event ________ has various ________ opportunities.= 434.management,Career 435.Fedrick Winslow Taylors Mechanism of Scientific Management includes= 436.scientific task setting , planning the task , standardization of tools and equipments 437.________ is the result of human limitation to the span of management.= 438.Delegation 439.Learning organizations must possess what type of culture?=Learning 440.Some of the external factors that limit control are=govt. policies , market changes , economic changes 441.Service denotes physical transfer of goods.=False 442.For effective control, different departments should have uniform systems of control.=False 443.As organizations increase their products, market diversity etc, for what type of people does the demand increase?=General Managers 444.The objective in corporate governance are=shareholders value maximization , growth , stability 445.Name the department which plays a major role in developing a learning organization=MIS 446.Communication barriers in the international environment are=Loss by transmission , Loss by poor retention , Poor listening 447.What criterion is that which the SBU must meet which is neither too large nor too small?=Proper size 448.Individuals have different ________ of management categories such as democratic, ________, bureaucratic, etc.=styles,autocratic 449.How many event management companies are there in Pune?=215 450.Developing effective control is one of the weaknesses of MBO=False 451.The summary of important trends in retailing are=market concentration , global players

vs. local players , non store retailing 452.Who is the father of Intelligence Quotient ?=Alfred Bennet 453.Research into the average Indian buying habits have brought about the following facts=they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group 454.In the insurance sector the rules governing Indian companies are=min. paid up capital of Rs. 1 billion , domestic player cannot be subsidiary of foreign co. , no dealing in non-insurance and non-life as single entity 455.Development of the retail sector requires a slow change in our mindset.=True 456.Succession planning is not a function of the Board of Directors.=False 457.The following are the elements of control=authority and knowledge , guidance and direction , constraint and restraint 458.Which type of strategies do professional managers help organizations in chalking out? =corporate 459.Deontological ethics believe that mature persons have inadequate capacity to reason.=False 460.Name the leading ad agencies in India that have a separate event section.= 461.Vigennet , Ogilvy , Mathers 462.What would be the percentage of equity participation under the rules governing foreign companies?=0.26 463.Frederic W.Taylor's middle name is ________.=Winslow 464.The various tools employed by the companies to improve and sustain employee morale=building of responsibility , rotation of jobs , job enrichment 465.Potential external opportunities=Complacency among rival firms, BPR= Business process reengineering, TQM= Total quality management, Potential internal strengths=A distinctive competence 466.Some of the management functions mentioned by Henry Fayol are :=Planning , Control , Co-ordination 467.Demand forecast is one of the popular forecasts.=True 468.In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority?=lower-middle 469.The different kinds of relationships for selecting the span of control would be :==One to one , Cross relationship , Direct group

470.The fundamental objective of corporate governance is essentially= enhancement of long term shareholder value 471.Policy is supposed to be immutable, unchanging and eternal.=True 472.Under principle of effective communication what should be fully understood by all concerned.=tasks , policies , responsibilities 473.One of the popular forecast is=Demand 474.Kautilya=Conception of administration and management, Swami Vivekananda=Political, Social and Economic Management of state, Samartha Ramdas= Setting goals and accomplishing it.,King Akbar= Creator of social progress and prosperity 475.Costliness of the ________ is the overriding factor determining the extent of decentralization.=Decision 476.What is essential for the management to get things done in the organization? =Delegation 477.Indian companies because of confused status have lacked self-confidence.=True 478.Charles Babbage built the first prototype of modern ____=Computers 479.Consultants must conduct diagnosis to redefine ________.=Problem 480.Lower level managers need EQ most.=False 481.Some of the limitations of business planning are=Time Consuming , Expensive device , Heavy cost of planning 482.Positive motivation makes people willing to do their work in the best way they can and improve their ________.=performance 483.Good motivation lead to low morale. High morale is the manifestation of a weak or defective motivating process.=False 484.The ________ principle, which is the inherent process in organization through which authority, the antecedent co-coordinative principle, permeates the entire organized structure.=Scalar 485.Human thoughts are classified as :-=Inactive , Active , Transactive 486.Which of the options mentioned below would be categorized as a Franchisee store? =Footwear stores 487.The process of forecasting is based on :-=Future trends , Current analysis , Past performance 488.The characteristics of knowledge worker would be :-=Egoistic , Right conscious

489.Any morale improvement programme of management must embrace the following rules :-=Encourage initiative , Respect individual , Be fair and just 490.Name the specialization where the economists consider necessary for efficiency in the use of labour :-=Division of work 491.Objectives' is a wider term and ________ is part and parcel of it.=Mission 492.The non-executive directors on the board of the company should be 50%.=True 493.Who is the 'founder of Human Relation'?=Elton Mayo 494.What should be included in the new governance charter?=Qualified and independent audit committee 495.Managers should be effective ________ so that they may influence the activities of subordinates without dissatisfying them.=Leaders 496.The term 'span of control' is also referred to as:-=Span of management , Span of supervision , Span of authority 497.________ is practiced like all other managerial functions at all levels of management.=All level exercise 498.Every person has different ways and means of performing art, similarly, every individual has different styles of management and these are categorized as :-=Democratic , Autocratic , Beaurocratic 499.Who is the father of Intelligence Quotient ?=Alfred Bennet 500.Management requires learning=Art requires knowledge, Science is developed=Over a period of time, Management as a discipline=Has no centralized rule-making authority,Management is a multipurpose organ= 501.That manages a business, Management is understood by performance= Management is what management does 502.Parting with authority means parting with friendship.=False 503.According to Abraham Maslow, human needs can be classified into how many types? =Five 504.________ organizations have systems, mechanisms and processes in place.=Learning 505.Fear among managers is not a barrier to delegation of authority.=False 506.Henry Fayol finds ________ and responsibility to be related, with the latter arising from the former.=Authority 507.Emotional distress shrinks working memory.=True 508.A new sector has emerged in modern times, known as ________ management.=Event

509.A direct consequence of retailing has taken place due to the emergence of :=Apparel retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle retailing stores 510.What type of skills does management require?=Conceptual , Human relations , Technical 511.Name the books on management written by Peter Drucker :-=Frontiers of Management , The practice of management , Management, tasks, responsibility 512."Measuring Intellectual Capital" is one of the examples of performance measurement.=True 513.Individuals are encouraged to develop ________, to speak out, to challenge actions.=Ideas 514.What is the set-up of an organization?=Relationships 515.Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose.=Togetherness 516.The essence of control is that it is aimed at results and not necessarily at people as such.=True 517.Virtuous acts include:-=Honesty , Integrity , Tolerance 518.International artists' performance in India is diminishing in recent times.=False 519.The service sector has not corporatised itself.=False 520.Which segment of event management has the potential to gross the largest in India? =Live entertainment 521.Few of the management principles given by Henry Fayol are:-=Authority and responsibility , Division of work , Discipline 522.Advantages of SBU's are :-=Quick response to environmental changes , Increased focus on products and market , Facilitating development of General Managers 523.Zurich=Hero group, ING Group=Vyasa Bank, STANDARD LIFE=HDFC, AMP=Sanmar 524.According to Swami Vivekananda people have intuition or sacred power to face difficult task.=True 525.In the various versus of Gita, there are many practical messages for which level of people in management?=Leaders , Team leaders 526.The potential external threats faced by an organization are :-=Entry of low cost foreign players , Adverse demographic changes , Slower market growth

527.How many rules govern Indian and Foreign insurance companies?=12 528.Management as a discipline is the function of ________.=Creativity 529.What require a high level of optimism and persistence despite rejection?= 530.Self-Motivation 531.Henry Fayol was trained as a ________ engineer.=Mining 532.To enhance emotional intelligence, ________ must refocus their training to include the limbic system.=Organisations 533.The strategic factor in social integration is the development and selection of leaders.=True 534.________ establishes, cause and effect relationship.=Science 535.Business ________ is the calculation of probable events to provide against future.=Forecasting 536.The technique of control is associated with planning, as a part of scientific management.=True 537.The major books on social and political analysis by Peter Drucker are :-= 538.The future of industrial man , The age of discontinuity , Drucker on Asia 539.Name the various characteristics of science :-=Organized knowledge , Cause and effect relationship , Predictive power 540.Board members should have an independent sense of judgment.= True Event management in India is an ancient activity. 541.Organizing is defined in different ways, viz.= Process , Relationship , Corporate citizen 542.Charles Babbage built the first prototype of modern ________.=Computers 543.It is said that 'Delegation is the key to control' and = information is guide to control 544.Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known as= Critical path method 545.Application of general management functions to the insurance sector is= coordinating , controlling , directing 546.Lower level managers need EQ most.= False 547.Certain important motivational techniques are= Monetary incentives , Job-based techniques , MBO techniques

548.Future of Insurance sector would be= new players taking over the market , improved customer service , strong hold of nationalized players 549.Service sector is not=influenced by this system,Functional management challenges=Management accounting and taxation,Corporatization of services= Accountants,Reason for expansion of service sector=Failure to sustain an advantage in manufacturing activities 550.Procedures establish a useful method of doing work and thus it can eliminate friction between departments. = True 551.Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels.= concepts, opinions 552.RBI's present report on currency and finance divides the sector into= consumer services , Govt. services , producer services 553.It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated.= True 554.Pursuit of excellence is an ethical principle.= True 555.Delegation is required in which type of organization?= All type of organizations 556.Leading companies in thissector of event management=Whizcraft Entertainment Ltd, Midas Events,Fountain Head,Problems faced by event management industry=In addition to the entertainment tax, an event management company is also required to pay service tax, Areas of operations in event management=Celebrity management, television events, Definition of event management=Events are the occurrences designed for marketing interests 557.If you don't know what you want to achieve, don't call in the________.= Consultant 558.Who is primarily known for his Time and motion studies?=Frank Gilberth 559.What can act as a self-regulation enabler? = Audit 560.Of which kind of advertising is event a form?= interactive 561.Steps to be taken into consideration while whistle blowing are: = examining your motives , verifying and documenting your information , sticking to the facts 562.Few of the benefits of direction are= ensures stability and balance , secures employees co-operation , facilitates change in organisation 563.A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________.= scientific 564.The important point to be noted under the definition of learning organizations is= Development of collective as well as individual learning

565.The Internal environmental factor that influence management are Place, Labour,machines,Money 566.Any discipline to be called as profession must fulfill the following conditions = requires definite period of learning , centralized rule making authority , enforceable code of conduct 567.Revenue model is a challenge in the service sector.= True 568.The contribution of the service sector to GDP has been less than proportionate to= employment 569.The scope for retailing in India is great as it is dominated by the________.= unorganized sector 570.Which of the following is not an area of operation of event management?= banking 571.Foreign insurance companies can appoint majority directors on the company board.= False 572.Intelligence quotient is the measurement of one's ?= Intelligence 573.Decreased productivity is a cost of low IQ.= false 574.The experts who dealt in Behavioral Sciences are := Max Weber , Vilfredo Pareto , Elton Mayo 575.W.Edward Deming introduced quality control in Japan.= true 576.The purpose of life is to raise from ________ to rajas= Tamas 577.It is said that waking and dream world are both illusions, according to vedanta world as ________.= Maya Mithya 578.Under the role of management consultant, consultant acts as a= Motivator , Leader , Counselor 579.Planning is based on future conditions which are dynamic, hence it is said to be= Flexible 580.Maintaining discipline and ________ those who perform properly, is an element of direction.= controlling 581.Managerial function of control is the ________ and correction of performance of various activities.= measurement 582.Which modern trend calls for systematic attempt at controlling ?= Decentralisation 583."Control maintains the equilibrium between ends and means, output and efforts' by according to = Peter Drucker 584.Management has been defined as the creation and direction of the internal environment

in an enterprise= False 585.Corporate governance aims at= better transparency , ethics , accountability 586.To which environment is learning environment adaptive? = External 587.Which famous management consultancy first adopted the 7 S model?= McKinsey & Co. 588.Which law states that 'you get what you deserve and not what you desire'= Law of destiny 589.________ degree of delegation is that in which a superior states a particular task to his subordinates and tells them to investigate on that task and report back.= Low 590.Organization as an establishment is considered as the ________ aspect of an enterprise.= Physical 591.An organization consists of individuals in which their formal roles and structural positions bring them closer.= True 592.Decentralization = It is viewed as an extension of delegation,Organizing= It is considered as a process, or any activity,Delegation= This means to give, offer, confer and allot a major part to subordinates,Span of management = It is based on the manager of average ability 593.Organization as an establishment = This is regarded as the physical aspect of an enterprise,Organization as a corporate citizen = This is regarded as the social aspect of an organization, Organization as a relationship = This is more related with the formal and informal relationships, Organization as a structure of authority = This is created out of responsibility and accountability structure 594.Who said, 'Direction is telling people what to do and seeing that they do it to 595.the best of their ability'. = Dale 596.________ behaviour is obtained when there is a one-way transmission of orders from superior to subordinates. = Linear 597.The meaning and purpose of control is= knowing exactly what work is to be done , knowing that the work has been done or being done , knowing immediately of any delays, hold ups 598.The larger the organisation, the more easier is the control process with respect 599.to overall results.= False 600.Under the kinds of motivation, employees are different individually yet, they all want the following things from the job.= Job security , Congenial associates , Fair wages

601.The negative type of motivators will include= Fear , Force , Reprimands rdggf 602.Management is just a list of functions.= False 603.Science has no predictive power= False 604.Professional management signifies separation of ownership and management.= True 605.Selective Perception = In communication this means that they hear what they want to hear and ignore other information, Semantic Distortion =This type of communication is said to be deliberate or accidental ,Secrecy =There is a large amount of information which is withheld bec' it will cause jealousy, Oral Communication= Frequently used by supervisors at the shop floor and by middle level managers 606.Service sector has grown because of________.= contracting 607.The various departments that an event management company will have are= creative , production , client servicing 608.The channels through which corporate governance may bear on performance are activated through several structural and institutional factors as follows= legal, political and regulatory environment , financial structure of corporation ,structure and functioning of co 609.Name the growing developer and publisher software created by SBU's to handle product development for each of the segments like child, youth entertainment etc.= Mindscape 610.People with high EQ understand people's which factor ?= Expectations 611.EQ is born largely in the neurotransmitters if the brains limbic system that governs = drives , impulses , feelings 612.Which is the second factor of the 7S model?= Structure 613.India should borrow management skill from other countries but one should never borrow the use of the mechanical arts and applied sciences -= False 614.Gita has nothing to do with leadership in management= False 615.What is lacking in Indian business companies management ?= Professionalism 616.Business families have started spending more on research and development.= True 617.What is indispensable to accurate internal budgeting and to setting financial and expansion policies.= Sales forecasting

618.The steps included in the process of MBO are= Preliminary setting of goals at the top , Clarification of organisational goals , Recycling of objectives 619.Span of management is normally related to organization structure.= True 620.Control, like other elements of management process has to be ________ and not an emergency operation= continuous 621.In an organisation the reports that are in the form of graphs, tables etc, are called ________= statistical reports 622.This is a type of motivational technique training given to the groups of managers themselves so that they may behave with and motivate their subordinates better.= Sensitivity training 623.Theory X =Both men and boss participate and jointly determine each individual's major areas of responsibility ,Theory Y =People do not have ambitions and they try to shirk responsibility ,MBO= technique Autocratic, democratic styles of leadership have their own implications for employee motivation. Leadership Technique =The average human beings, under proper conditions, do not shirk responsibility. 624.Science as a discipline has the following features= body of organized knowledge , establishes cause and effect relationship 625.What hampers organisational communication ?= Barrier 626.The lack of communication leads to= information gap , disintegration , deviation from performance 627.________ with sympathy can reduce some of the daily frustrations in organised life and result in better communication. = Listening 628.Services need support functions to assist its operation, they are = transport, telecom, power 629.What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail?= proximity of markets 630.An Indian consumer is= one of the most diverse and demanding 631.State Bank of India has collaborated with which foreign insurance company?= Cardiff 632.Which ethical concept argues/emphasizes that all mature persons have adequate capacity to reason and that ethical rules can be desired from such reasons?= 633.Unethical acts are a result of________.= Unawareness and insensitivity to issues 634.Loyalty to the________should occupy the place before loyalty to the organization. = country

635.Peter Drucker is an expert on := Japanese art , History of technology , History of American statesman 636.Peter Durcker's classic book is known as 'The ________ of management'.= Practice 637.Samartha Ramdas contributed to the conception of administration and management= True 638.One of the fears family owned businesses fear is the successful planning to the get the right person after the business ________.= Pioneer 639.As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to do it.= Planning 640.Features of direction would be= Pervasive function , Communication , Continuous process 641.David McClelland identified three motives which compare with Maslow's higher ranking motives; please name the missing motive. 1. Affiliation - Social, 2. PowerEsteem 3. Achievement - =Self-actualisation 642.Worker's Desires= It includes affection belongings, acceptance, friendship Basic human need of food, clothing and shelter,Management Desires =Safe, healthy working conditions economic security Lowest cost per unit, Intelligent initiative,Esteem Lowest cost per unit, Intelligent initiative Self-respect, status recognition from others, Social or Affiliation =Basic human need of food, clothing and 643.This is one of the good control system where the system should confirm to the nature and needs of the activity or position sought to be controlled = Suitability 644.Decision-making =These are the first step leading to the attainment of objectives. ,Forecasting =These are the goals established towards which the organisation activities are directed ,Planning= These are specific required action or non-actions, allowing no discretion ,Objectives= These are tomorrow's expectation, based on yesterday's achievements and today's plans. 645.According to Theory Y, people lack self-motivation and require to be externally controlled and closely supervised in order to get the maximum output for them = False 646.The names of the experts who have given recent contribution to management are:= William Ouchi , W.Edward Deming , Peter F.Drucker 647.Correction of deviations is the point at which control can be seen as a part of the whole system of management and can be related to other managerial functions.= True 648.The service sector has expanded relentlessly in the past decades. Which of the following events gave it pre-eminence?= explosion of information technology

649.The qualities that matter for International teamwork are, = Mutual respect , Sense of time , Team spirit 650.It is said that always lines of communication should be open.= True 651.Service sector in India dominates half of our national income.= True 652.The structure of consumer demand in India is like an iceberg". What is therationale behind this statement? = we see only parts of ready potential on the surface 653.What is the authority for the SBU which is delegated to each person heading it, and can adapt quickly to any environmental change?= Decision-making 654.There are ________ forces of competition.= Five 655.Definition of Management=Management is management of men, money, machinery, materials and information,Koontz and O'Donell =Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker =Management is a multipurpose organ that manages a business, manages workers and work, Appley L= Management is management of people and not the direction of THINGS 656.Objectives can be classified as= On the basis of time , On the basis of functions , On the basis of levels 657.Good competitive skills are a potential external opportunity of learning organizations= False 658.Fast food chains are not a corporatised service.= False 659.Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct planning ?= Forecasting 660.According to Dr. Chakraborty's in his model II, headvocates and gives preference to= Wisdom worker 661.According to Urwick, features of good plan is that which is sample , balanced , flexible 662.________ thinks that all knowledge is not subjective andhe is self-conceit to possess it. = Knowledge WORKER. 663.________ helps in adjusting to uncertainties in assessing work situations and the effective delivery of services even under worst condition.= Malleability 664.This is one of the method of checking performance where many business executives insist on making frequent visits to their plants so that they can see for themselves for real state of affairs= Personal observation 665.Companies like Godrej, Infosys are arranging which sessions for their employees = Yoga

666.At which levels of the organization does management exist?= Top-level 667.Philosophy of scientific management says that science is not a rule of ____= Thumb 668.The components of competitive analysis are := Future goals , Current strategy , Capabilities 669.Human thoughts are classified under Tamas Rajas and Hettwa= False 670.Ethical concepts include:= Ethical subjectivism , Consequentialism , Ethics of Virtue 671.Henry Fayol was born in England.= False 672.What is proving that it is EQ more than IQ that underpins many of the best decisions. = Science 673.It is said that, 'Don't follow practices of delegation on ________'.= Paper 674.What are the common challenges faced by the retail business?= Special mindset to develop special strategies , Coping with the change 675.Robert Owen was a railroad builder in America.= False 676.How many channels are there through which corporate governance may bear on performance?= five 677.The code of conduct for a profession should be= Enforceable 678.The issues of insider trading can be dealt with by keeping a principle of= Disclosed or desist 679.Name the factors governing the span of management.= Ability of the manager , Ability of the employees , Geographic location 680.The different components of EQ would be= Self-awareness , Emotional management , empathy 681.Events like trade fairs are handled by government authorities, for example the biggest concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.= Kumbhmela 682.With globalisation moving ahead companies requires strategies like joint ventures for example HDFC - Standard Life =Your Answer Kinetic Honda 683.One of the external environment factors that influences Management is= Lega 684.Disadvantages of SBUs are= Over-emphasis on short term performance , Distortion of information , Dysfunctional competition among divisions 685.The ________ appeared in the book, In search of Excellence.= 7 S model

686.Learning organizations must adopt processes thatencourage interaction across boundaries= True 687.________ learning requires skills for sharing information and knowledge, particularly implicit knowledge,assumptions and benefits that are traditionally beneath the surface.= Collective 688.How many central ideas are associated withconsequentialism?= Two 689.A budget as a plan of statement of expected results isexpressed in numerical terms.= True 690.A set of actions that you start with and must maintainis also called as ________.= Strategy 691.Characteristics of formal organization are := Arbitrary structure , Predetermined objectives and policies ,Well defined rules and regulations 692.The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that is =Balance 693.One of the internal environment factors that influences management is= Place 694.When an insurance policy is sold, a promise is sold".= TRUE. 695.Important ingredients of the service industry are labour and knowledge.= TRUE. 696.What is the reason that Indian Business houses were notable to take courageous decisions.= stagger or stumbling self-confidence 697.Budgetary control involves budgets such as = sales , production , cash 698.Which type of transmission of orders help in obtaininglinear behaviour ?= onewaY 699.What does office management include?= staffing and equipment of the office 700.It is said that no company is allowed to deal in lifeand non-life insurance as a single entity.= True 701.According to the Consequentialism concept of ethics, an act which does not maximize value= is not ethically 702.Elements of effective control are = Understandable , Corrective , Flexible 703.Emotional intelligence is said to be the ability to sense, understand and effectively apply the power and acumen of emotions as a source of= information , trust , human Energy 704.What is it when you are feeling and being in touch with subtle feeling about things ?= Self awareness

705.The four A's of the service section are=acceptability,________, affordability, availability.= awareness 706.Management is promotional= False 707.Management manages a manager and manages machines and workers= False 708.The strategic factor in social integration is the development and selection of leaders.= True 709.Communication in industry is a phase both of organisation and moral building.= True 710.The characteristics of a good consultant should be = Good communication skill , Team spirit , Cosmopolitan outlook 711.A vision statement should have which option among the following components.= Precise and objective 712.Which ethical factor argues that there is no universal set of principles by which to judge mortality?= Ethical Relativism 713.Who called for scientific selection of workers and stressed the need for training?= Henry L. Gantt 714.Factors determining decentralization of authority = uniformity of policy , desire for independence , control techniques 715.If you want it done right, do it yourself, is a fallacy= True 716.Basic elements of control would be= setting standards of performance , measurement of performance , comparison of performance with standard of performance 717.The new techniques of control which has emerged are = management audit , Critical path method , Programme evaluation and review technique 718.Elements of direction are= maintaining discipline , motivation of subordinates , rewarding good performance 719.Co-ordination should not be what?= Rigid 720.Leadership is a process of influencing whom?= People,What type of influences do hard-boiled autocrats use?= Negative,The leader who gives little or no direction is called?= Laissez-Faire,What do you invite when your people are afraid to speak out?= Dissent,Who should Leaders trust?=. Subordinates. 721.Employees will be judged on how they will meet or exceed which well-defined criteria?= Performance 722.Information gaps create a communication barrier. = True

723.The following are the services which are corporatized banking , insurance , hospitals=Your Answer banking , insurance , hospitals 724.What type of industry is event management in India?= One Off 725.International artists performance in India is diminishing in recent times.= False 726.Ethics is concerned with =what is good ,Business ethics can thus be defined=As the study of what is good and right for the business,Ethical relativism argues that there is no universalset of principles= by which to judge morality,Virtual acts are done willfully=And not by chance,Determine the type of wrongdoing involved=And to whom it should be reported 727.What type of ethics emphasize that all mature persons have adequate capacity to reason?= Deontological ethics 728.Ethical problems result in dilemmas for business managers.= True 729.A wisdom worker is one who focuses on self-control.= True 730.For survival Indian business families are raising their capital to which zone?= Comfort 731.The liberalization and globalization has lead to restructuring of industry through= merger , outsourcing , downsizing 732.Morale is a state of mind and emotions affecting the attitude to work.= True 733.________ is a continuous activity in which the ________ are instructed to carry out the particular assignment.= Training, subordinates 734.One of the ________ of direction is of ________ communication.= principles, effective 735.By putting inter-dependent ________ under one ________ coordination is ensured.= units, boss 736.________ divide work into specialized ________. = Managers, functions 737.Organizational morale is basically a ________ condition of groups and ________.= mental, individuals 738.The level of ________ affect an individuals ________.= satisfaction, morale 739.An important ________ in retailing is the battle of ________= trend, Formats 740.Learning ________ is the organizational ________ that nurtures learning.= Culture, climate 741.Some of the popular forecasts are sales=forecasts And production trends,Planning is defined as a long look ahead=And a broad look around & a searching look

within,Planning makes companies competitive =And it reduces cost,Planning depends on authenticity=And reliability of information,Planning should not be rigid=It must have an inbuilt controlling process 742.What type of control is most important for effective delegation?= Feedback 743.Direction helps utilize what? = Capabilities 744.Who said, direction in business is similar to strategy in war?= Seymour 745.Limitations of control would be= external factors , difficulty in setting standards ,variation and its causes 746.Direction helps explore the talents of individuals.= True 747.The democratic or participative leadership style the leader tries to lead mainly through= Persuasion , example 748.The different types of barriers to communication are= physical , psychological , semantic barriers 749.Principles of effective communication would be = clear in use of language , attentive listening , use of right medium 750.Planning is the primary management function of insurance companies= True 751.A level playing field is an unlikely factor of success for insurance sector.= False 752.Audit can act as a self regulation enabler = True 753.Examples of ethics of virtue are as follows= courage , generosity , tolerance 754.Companies must calculate what else about consultancy?= Costs 755.Which of the following act as general motivators?= All of these 756.Individuals normally desire a degree of independence. = True 757._______ offer a definite ________ to the planning process.= Rules,, direction 758.A ________ should always be clear about what is to be ________ to subordinates.= superior, delegated 759.Control is ________ to decision-________.= Basic, making 760.A favorable factor for retail ________ is reduction of ________ duties.= growth, customs 761.The potential internal strength of an organization could be= adequate financial resources , superior technological skills , cost advantages 762.What are some of the challenges faced by retail sector?= Looking beyond price ,

The people factor , The technological edge