MC 0076 Management Information Systems Contents

Unit 1 Introduction to Management Information Systems Unit 2 Management Information System from Managerial Outlook Unit 3 Information needs of Organisation and Individuals Unit 4 The Structure of MIS Unit 5 Information Needs of Strategic Planning Unit 6 Impact of IT Managing in 21st Century Unit 7 Quality and Privacy Issue Unit 8 Business Process Re-engineering Unit 9 Manager and Decision Making Unit 10 DSS and EIS References
Edition: Fall 2007 BKID B0901 20 May 2008
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32 67 96 117 145 179 208 238 260 299

Department: DIT Program: MCA Prof. V.B Nanda Gopal Director & Dean, Directorate of Distance Education, Sikkim Manipal University

Board of Studies
1. Name Designation Organisation / Institution Location 2. Name Designation Organisation / Institution Location 3. Name Designation Organisation / Institution Location 4. Name Designation Organisation / Institution Location 5. Name Designation Organisation / Institution Location 6. Name Designation Organisation / Institution Location Dr. U.B. Pavanaja General Manager Academics Manipal Universal Learning Pvt Ltd Bangalore Dr. Harishchandra Hebbar Director Manipla Centre for Information Sciences Manipal Dr. N.V. Subba Reddy Head of Department, Computer Science and Engineering Manipal Institute of Technology Manipal Dr. Ashok Hegde Vice President MindTree Consulting Ltd Bangalore Dr. Ramprasad Varadachar Director, Computer Studies Dayanand Sagar College of Engineering Bangalore Nirmal Kumar Nigam Head of Program, Information Technology Sikkim Manipal University Manipal

Program (s) Subject (s) Subject Code (s)

: MCA : Management Information Systems : MC0076

Content Preparation Team

Content writing / compilation 1. Name Designation Organisation / Institution Location Mrs. Rashmi Pai Lecturer PIM Udupi

Content Editing
1. Name Designation Organisation / Institution Location Edition: Fall 2007 This book is a distance education module comprising of written and collated learning material for our students. All rights reserved. No part of this work may be reproduced in any form by any means without permission in writing from Sikkim Manipal University of Health, Medical and Technological Sciences, Gangtok, Sikkim. Printed and Published on behalf of Sikkim Manipal University of Health, Medical and Technological Sciences, Gangtok, Sikkim by Mr. Rajkumar Mascreen, GM, Manipal Universal Learning Pvt. Ltd., Manipal 576 104. Printed at Manipal Press Limited, Manipal. Mr. Darshan Patil Lecturer SMU DDE Manipal

SUBJECT INTRODUCTION
Today it is widely recognized that information system knowledge is essential for managers, because organizations need information system to survive and prosper. Information systems can help companies extend reach to faraway locations, new products and services, reshaping jobs and workflows and the way they conduct business. All types of businesses, both large and small are using information systems, networks and internet technology to conduct more of their business electronically, achieving new levels of efficiency and competitiveness. There has been powerful changes worldwide and have altered the business environment. In a knowledge and information based economy, information technology and systems take a great importance. Knowledge based products and services of great economic value such as credit cards, reservation system are based on new information technologies. Across all industries, information and the technology that delivers it have become critical, strategic assets for business firms and their mangers. Information systems are needed to optimize the flow of information and knowledge within the organisation and to help management maximize the firms knowledge resources. As the employees productivity depends on the quality of systems serving them, management decisions about information technology are critically important to firms prosperity and survival. Unit Introduction This book contains ten units or chapters, each designed to cover very comprehensively aspects of Management Information System.

Unit 1 provides overview of Management information system, highlighting the concepts of MIS information. It also explains managing information in global context Unit 2 explores the information needed by the managers in today global context and analysis of different functional information needs is underlined. Unit 3 is on the information demands on organisation and individuals where in the human versus computer and the development of organisational computing is included. Unit 4 is on the structure of MIS where in the components of MIS is elaborated. In addition, an introduction of Management Reporting system, DSS and EIS are covered. Unit 5 discuss the Information needs for strategic planning, which are directed at the various strategies adopted for competitive advantage and performing situational analysis are explained. Unit 6 is exclusively devoted to the managing the corporation in this competitive world using ERP system. This throws light on the modules, architecture and the selection of ERP. Unit 7 defines and discusses the threats and issues of using networks in the work and highlights the development of MIS plan and their implementation. Unit 8 investigates on the process reengineering concepts and the link with MIS and BPR. Unit 9 presents the complexity of decision-making and the support of MIS to manager highlighting the limits and influence of individual styles. Unit 10 explores on the types of problems faced in the organisation and when and how to use DSS approach. It highlights the classification, components and building of DSS. It also deals with how DSS differs from EIS.