10 Ways to Motivate Safe Behaviours

By Sheri Suckling, BSc

A Definition of Insanity:
Doing the same things and expecting different results.
- Albert Einstein

True Motivation
Comes from inside Requires decision to commit

A Famous Study.
What do you think motivates employees?
List of 10 possible factors. Rank from 1 to 10 in order of the importance you believe employees place on each item. 1 = most important, 10 = least important

good working conditions feeling of being in on things high wages job security promotion within the company interesting work personal loyalty of the manager tactful disciplining help with personal problems full appreciation for work well done

Survey Results
Most managers surveyed said: 1. High wages 2. Job security 3. Promotion within the company Most employees surveyed said: 1. Full appreciation for work well done 2. Feeling of being in on things. 3. Help on personal problems

Intention
Clear and inspiring vision Zero Harm??

Intention
Values: beliefs and ways of being that are important to us
+ Shared meaning

Intention
Strategic plans: big picture pathway of how to achieve the vision

Intention
Clear and inspiring vision Shared values Strategic plans Certainty Key foundations Participation Responsibility Decisionmaking

Structure
Clear expectations Job specifications Role competency profiles Role development guidelines

Structure
Management Systems: Framework Certainty Relevance Support

Structure
Appropriate Standards e.g.,
AS/NZS4801 ACC Partnership programme HSNO Test Certificates

Capability
Develop a learning culture

Capability
Learning and Development (L&D)
Think Understand Make decisions Practise & apply Mistakes as learning

Capability
Progression Pathways
Timeframes Competency targets Advancement

Capability
Coaching
Feedback Support Identify strengths/weaknesses Personal attention

Capability
Facilities for self-directed and self-paced learning

Involvement
Ask employees for input

Involvement
Involve employees

Involvement
Develop decision-making skills

Involvement
Enable employees to act:
Develop knowledge, skills, experience, etc Delegate effectively & appropriately

Integration
minimise bureaucracy maximise efficiency make it easy!

Measurement
You can only manage what you can measure.

Measurement
Lag indicators (e.g., LTIs, LTIFR) Lead indicators (prevention)

Measurement
KPIs focused on:
desired safe behaviours pro-active actions Activities supporting injury prevention

Measurement
Performance targets: stretch and inspire dont set up for failure

Measurement
Measure performance Hold everyone accountable

Communication
Effective communication strategy:
Who needs to know What they need to know When they need to know What actions are required

Communication
Target audience perspective Interactive

Communication
Follow through Follow up

Enjoyment
Creativity Variety Fun

Ownership
Ownership

Accountability Responsibility Blame Excuses Denial

Ownership
It starts with Leadership.

Ownership
Learning opportunities vs Blaming

Ownership
Walking the talk

Ownership
Feedback models Accept & act on feedback

Recognition First understand underlying principles: Positive Immediate Certain

Recognition
Personal to the individual From own manager more powerful than from company

Catch People Doing Things Right!

1001 Ways to Reward Employees

Recognition
Supports personal initiative and contribution Managers are leaders in setting example

Recognition
For things to change.

.first I must change.

Recognition & Rewards

Dilts Logical Levels

Who? Identity Beliefs Values Vision Permission Motivation Direction Why? How? What? Behaviours Where? When? Reaction Boundaries and Constraints

Capabilities

Action

Environment

Simple Success Formula

1. Where am I now? 2. Where do I want to be? 3. What steps do I have to take to get there? 4. JUST DO IT!!

References
The Leadership Challenge by James M. Kouzes and Barry Z. Posner Zapp! The Lightening of Empowerment by William C Byham, PhD with Jeff Cox Bringing Out the Best in People by Aubrey C. Daniels Measure of a Leader An Actionable Formula for Legendary Leadership by Aubrey C Daniels and James E. Daniels 1001 Ways to Reward Employees by Bob Nelson The 1001 Rewards and Recognition Fieldbook by Bob Nelson, PhD and Dean Spitzer, PhD

Sheri Suckling, BSc

EnQuantum Ltd
Facilitating the Quantum leap PO Box 100-685, North Shore Mail Centre Auckland 0745 Mob: : (0274) Email: sheris@xtra.co.nz Website: www.enquantum.com