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Rlending procedure in ztbl
Muhammad Umar Internee of ZTBL




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Name Page No
Executive Summary
03
Agriculture plays an important role in Pakistan economy
04
Objective of agriculture
05
Product lines of ZTBL
06
Lending procedure of ZTBL
10
Critical Analysis
16
Conclusions and suggestions
18
Reference
21

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Executive Summary

Agriculture plays an important role in the national economy of Pakistan, where most of the
rapidly increasing population resides in rural areas and depends on agriculture for subsistence.
Biotechnology has considerable potential for promoting the efficiency of crop improvement,
food production, and poverty reduction. Use of modern biotechnology started in Pakistan since
1985. Currently, there are 29 biotech centers/institutes in the country.
The object of Agriculture has changed form self-reliance to Commercialization and this is
called Economic operation in Agriculture. This research comprising the several variables having
some predictors and self-sufficient. Gross Domestic product is one of the well-built indicators to
measure the growth pattern of the economy. It notifies the Aggregate value of all final goods and
services produced within a country over the specific time period. According to the World Bank
the GDP of Pakistan was $161.99 Billion or 5,475,716 Million in PKR in the year 2009.
Banking is one of the most sensitive businesses all over the world. Banks play very important
role in the economy of every country all over the world and Pakistan is no exemption. ZTBL is
playing its one of the most important role in the development of the Agriculture Sector of the
Pakistan. On 14th December 2002, under the ordinance of the Agricultural Development of the
Pakistan 1961, ZTBL was incorporated as Public Limited Company. This Bank severs its
venerated customers in the form of different customized products. It is providing both type of
severs financial and non-financials mostly to its clients of the rural areas of the Pakistan, which
comprises of 68% of the Pakistans total population.





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Agriculture Plays an Important Role in
Pakistan Economy

Agriculture plays an important role in the national economy of Pakistan, where most of the
rapidly increasing population resides in rural areas and depends on agriculture for subsistence.
Biotechnology has considerable potential for promoting the efficiency of crop improvement,
food production, and poverty reduction. Use of modern biotechnology started in Pakistan since
1985. Currently, there are 29 biotech centers/institutes in the country. However, few centers have
appropriate physical facilities and trained manpower to develop genetically modified crops. Most
of the activities have been on rice and cotton, which are among the top 5 crops of Pakistan.
Biotic (virus/bacterial/insect) and a-biotic (salt) resistant and quality (male sterility) genes have
already been incorporated in some crop plants. Despite acquiring capacity to produce transgenic
plants, no genetically modified crops, either produced locally or imported, have been released in
the country. Pakistan is signatory to the World Trade Organization, Convention on Biological
Diversity, and Cartagena protocols. Concerted and coordinated efforts are needed among various
ministries for implementation of regulation and capacity building for import-export and local
handling of GM crops. Pakistan could easily benefit from the experience of Asian countries;
especially China and India, where conditions are similar and the agriculture sector is almost like
that of Pakistan. Thus, the exchange of information and experiences is important among these
nations.

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Objective of agriculture:
The object of Agriculture has changed form self-reliance to Commercialization and this is
called Economic operation in Agriculture. Farming supplies is now being changed instead to
individual benefits but as exchange commercial business. The aim of production converted into
maximization the profitable level. Similarly the concept of self-sufficiency has become changed
into profit maximization. This research comprising the several variables having some predictors
and self-sufficient. Gross Domestic product is one of the well-built indicators to measure the
growth pattern of the economy. It notifies the Aggregate value of all final goods and services
produced within a country over the specific time period. According to the World Bank the GDP
of Pakistan was $161.99 Billion or 5,475,716 Million in PKR in the year 2009.


.






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PRODUCT LINES OF ZTBL
Product lines of ZTBL
The ZTBL provides various products and services to its customers. The products and
services offered by ZTBL can increase the living standards of farmers in rural areas and also the
agriculture sector is developing. The people of Pakistan mostly depend on agriculture and the
products and services of ZTBL are performing a major role in increasing the GDP of the country
and in promoting the economic growth. So the ZTBL provides different facilities to its customers
such as various schemes and loans to invest in their business in order to earn more profit and to
pay low interest rate. The schemes and loan of ZTBL are given below.
Schemes of ZTBL
The ZTBL provides various schemes for its customers. The purposes of these schemes
are to develop the agriculture sector, reduce the poverty and increase the economic growth.

Schemes of ZTBL are explained below;
Sairab Pakistan Scheme
The purpose of this scheme is to increase the irrigated area in the country to promote the
economic growth and assist the farmers for cultivation. The water plays an important role to
increase the yield per acre. The total area of Pakistan is 31 million hectors of which 22million
hectors is cultivated but the remaining 9 million hectors is notable for cultivation because of non
supply of water. For this purpose the ZTBL has signed an agreement with KSB pumps company
Limited under Sairab Pakistan scheme. The ZTBL will provide loan to the farmers for the
installation of tube wells and turbines while KSB Pumps Company will provide pumps, turbines
and other equipments for pumping of waters. The ZTBL has financed about 143000 Tube wells
which amount to Rs: 15billions. The company will also provide after sale services to the farmers
which include the spare parts and replacement of damaged parts to develop the agriculture.
Because Agriculture is the life blood of the countrys economy and it contributes 22% of GDP
and employs about 45% of country workforce. It has also an impact on industrial sector because
it provides raw material to industries. So it has a huge effect on economy.
Supervised Agriculture Credit Scheme
Under supervised agriculture credit scheme short term medium and long term
loans are given to farmers. The limit of these loans is up to 1 million per borrower. These loans
are given for tractors, agriculture machinery, livestock, tube wells and other facilities. Besides
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the loan information is also provided to the farmers for planning the agriculture, increase in
production, provision of the scheme and also how to repay the loans to the bank.
White Revolution Scheme
The purpose of this scheme is to increase the supply of milk by improving dairy farming,
reduce the poverty in Pakistan and raise the living standards of people in rural areas in order to
achieve growth and development in agriculture sector. For this purpose the ZTBL has made an
agreement with Pakistan Dairy Development Company (PDDC) and Nestle Pakistan Limited
(NPL) under white revolution scheme. By this approach the dairy sector will be improved in
order to increase supply of milk, reduce the poverty and raise the living standards in rural areas.
To improve the dairy production ZTBL has sanctioned RS: 5000 million for financing 50,000
animals during the year 2007-2011. The PDDC will help ZTBL to select clients and in the
process of loaning. This scheme is for 5 years and 5000 farmers will receive the loans. 1000
farmers will receive the loans per year. This scheme include financing of milk cooling tanks,
generator, Voltage stabilizer, water geezer, water pumps, cooling pad and other dairy
equipments. The limit of loan in this scheme is Rs: 1 million per borrower. The PDDC will bear
the total markup charged on the loan. 50% of the total amount of loan will be repaid in time by
borrower while the 50% amount with markup will be paid by PDDC.
The Nestle Pakistan Limited will help ZTBL to improve the quality breed of foreign and
local dairy animals. NPL will also help the farmers through Veterinary doctors. The NPL will
purchase milk and make weekly payment to ZTBL for adjustment of loan.
Micro Credit Scheme
This scheme was introduced on 15th July, 2000 and the purpose of this scheme is to
reduce the poverty in rural areas. Those people who have small lands not more than 2 acres they
can get loan from ZTBL under micro credit scheme. This scheme is operational in all branches
of ZTBL. Men and women both can get loan under this scheme. The minimum limit in this
scheme is Rs.5000 while the maximum limit is Rs.25000. the loan under this scheme is given by
taking a surety or security of tangible property or 50% of solvency of the property. These loans
have high mark-up rate of 18% per year because of its small size while 2% rebate is given on
timely payment. The loans under this scheme are recoverable within 18 months.
Zarkhaiz Scheme (one window operation)
For purchasing the inputs timely and conveniently the farmers are provided loans twice a
week in Rabi and Kharif seasons under this scheme. The farmer receives their pass books which
are prepared and also the loan application on the same day while the loan is paid within three
days to the farmers at the branch. This scheme for Rabi crops is from October to January while
for Kharif it is from April to September each year which may be extended according to
requirement of certain area.
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Sada Bahar Scheme
To provide loans for crops and working capital for poultry and fisheries on time the ZTBL has
introduced this scheme. This scheme is also called revolving finance scheme. The amount
required is assessed for the whole year at the time of first application. The amount is paid with in
the security limit. The loan limit in this scheme is up to 5 Lacks.
This scheme has some features which are;
The amount of credit limit is fixed according to the requirement of the farmers during one
year.
The borrower can draw the amount in a lump sum or in installment according to his
requirements
The borrower can repay the amount in lump sum or in installment during the year
depending upon the financial position.
The pass Book which contains the transaction of the borrower in his account be supplied
to all borrowers without cost.
Tea Financing Scheme
The maximum limit of loan per acre is Rs: 60,000 which have been fixed.
The farmer who land up to 5 acre can get the loan.
The amount of loan is given in three installments. The installment for first year is Rs:
30,000. The installment for 2nd year is RS: 15,000. And for 3rd year is Rs: 15000.
The amount is repayable within 11 years with 9% markup per year.
Loans of ZTBL
The ZTBL provides loans for the growth and development of agriculture to raise the
living standards and income of the farmers and also to make this country prosperous.
Loans of ZTBL are given below
Production Loans
Production loans are provided to farmers for seeds , fertilizers, pesticides, labor charges etc in
order to grow crops and vegetables which include the day to day capital requirement for fisheries
, dairy and poultry. These loans are recoverable during one and a half year. The amount of
production loans given to farmers at the end of Dec, 31, 2010 is 51,323 million in all provinces.
Examples of production loans items are bellow.
Pesticides, herbicides, insecticides, manual sprayer.
Seeds, fertilizers and fuel.
Poultry foods, chicks and medicense.
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Charges of labor, power and water.
Development Loans
These loans are given to farmers for purchase of different items like farm machinery, tractors,
irrigation, green houses, dairy, poultry, fishery, livestock and farming. These loans are
recoverable from one to eight years. The total amount of development loan given is Rs: 6690
million at the end of 2010.













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LENDING PROCEDURE OF ZTBL
Lending of Loan
ZTBL provide loans for various agriculture sectors. It provides loans for irrigation of land,
fertilizers, pesticides, tractors, fisheries, dairy production and so on. ZTBL may provide short
term, medium and long term.
Short Term
The duration of short term loan is one year. These loans are provided to farmers for seed,
fertilizers, pesticides, labor charges in order to grow vegetables and crops. These loans are also
called production loans and these loans are recovered in a lump sum after the harvesting of the
crops.
Medium Term
These loans are for the purpose of development. These loans are given for dairy farming
and livestock. These loans are paid in installments of monthly, biannually and annually basis and
recovery period is 5years.
Long Term
These loans are given to farmers for tractors, agricultural machinery and poultry farming.
These loans are paid in installments of monthly, biannually and annually basis. The recovery
period of these loans is 8 years and above.
Steps in Lending Procedure
In order to get the loan from the bank, the farmers have to pass through many steps which
are;
Loan Application
The loans applications are available at each branch of the bank. Each branch will assess their
annual requirements and will ensure the availability of application forms in sufficient quantity at
each branch. The price of one application form is Rs: 20 and these are issued in their serial
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numbers. These loan applications are not allowed on simple papers. For one window operation
these forms are available free of cost. The loan application forms are available at each branch for
sale to the public during working hours of the bank. The loan application forms can also be sent
to the farmers by post, bearing the postal charges. If the loans is sanctioned by the branch one
copy of loan application may be submitted. If the loan is sanctioned by the regional manager,
two copies of loan application may be obtained and if the loan is sanctioned by the head office
the borrower may be asked to submit three copies of the form.
Appraisal of Loan Applications
For appraisals of the loan proposal the following documents are used.
Index sheet.
Loan application form.
Credit investigation report.
Opinion of legal advisor.
Sanction orders in secured cases.
Sanction orders in surety cases.
Acceptable Securities and Assessment of Valuation of a Security
The ZTBL take securities in the form of property in order to advance the loans to the farmers.
The securities may be agriculture land, residential/commercial plots and buildings. The bank
may also take personal surety from the borrower. The purpose of taking security is to secure the
repayment of loans from borrower. If the borrower defaults in the repayment of loans, the bank
can lay direct claim on the property of the borrower and the property like agricultural land lay in
the custody of the bank. The securities in which the bank takes may be movable and immovable
property. Immovable property include agricultural land, plots, commercial buildings etc while
moveable property include bank guarantee or guarantee of central and provisional government.
Assessment of Valuation of Security
To assess the value of the property which is offered as security, the appraisal staff will
valuate the property in order to do justice with the borrower and also to protect the interests of
the bank. The elements of speculation are avoided. The staff will assess the value so that it does
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not seriously affect the borrower and also keeping in view the interests of the bank. The value of
land is assessed under pass book system the agricultural land is valuated according to the market
price or index units (P.I.Us) at maximum rate of Rs: 400/ produce index unit at the option of the
borrower. Market price means the average sale price of land during 3years. In order to provide
valuation facility, the branches will obtain for record and references, the booklet of product
index which is published under the authority of Pakistan land commission.
ZTBL give loans to the farmers on agricultural passbook system for the purpose of
developing the agricultural sector of economy. This system was introduced by the Federal
Government in order to make the loan process easier. In 1987 some amendments were made in
the passbook system. It can also be issued to companies now.
Advantage of Agricultural Pass Book System
There are some rules under which the pass book is provided to land owner.
It includes his identity card.
A certified copy lf his title to the land given.
It includes a guide of the valuation of his land and his loan limits.
It includes his complete transactions record with the ZTBL and other Banks.
Loaning Scheme
The bank provides loans for all schemes in order to maximize cultivation of lands and
increase the yield of production. The bank provides finances for various facilities such as dairy
farming, irrigation of land, fisheries, poultry and fruit farming etc. and also the agro-based
industries. Each scheme should be properly planned and reliable in order to get maximum
benefits at low cost. If the scheme is properly planned and finances are utilized effectively by the
farmers they will not only be able to repay their loans easily but also cover their expenses on
implementation of the scheme but also get surplus.
The limit of loans for each scheme is fixed by the head officer and revises it from time to
time. All branches should implement these limits while advancing the loans. No loan should be
given beyond the rate fixed by the Head Office.
Sanctions of Loans
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When the mobile credit officer submits a complete loan case with all the relevant documents,
the Branch manager thoroughly and closely examines the case by focusing on the following
points
The Branch manager examines the loan proposal of borrower, the items included for
loans and suggestions for payments are according to the instructions of the Bank.
The project for which the loan is granting is economically feasible and that the scheme is
right for financing.
The amount of loan recommended for different items is fair and appropriate and also the
market rates and given rates are according to guidelines of Bank.
The borrower is an active farmer. He has sufficient resources to invest in the project and
he has knowledge, experience to manage the project by himself or make arrangements for
it.
The branch manager also examines that the MCO has thoroughly verified and examined
the documents of the property. The property which is offered as security is legally owned
and is free from any lawful disputes. The manager has also to ensure that the value of the
property is correctly assessed according to the procedure of the Bank.
If the manager is in doubt he may refer the loan case to the Regional Manager for guidance. The
Regional Manager records his opinion after consulting the legal advisor if needed.
Documentation
When the branch manager is satisfied with the loan case the following documents are required
before disbursement of loan.
Mortgage deed.
Charge creation deed.
Hypothecation deeds.
Pledge deed.
Disbursement of Loans
When the loan is sanctioned, efforts are made to disburse the loan to the borrower as soon as
possible. Sometimes, there is delay in disbursement of loan due to non presence of mortgage
deed, charge creation certificate etc. In such cases the sanction may be maintained for 6months
to complete the documentation. It may be renewed for further six months by the borrower on his
written request. In some cases the borrower cannot get the loan after documentation due to some
reasons. In such cases the loans should not be cancelled by one year. However it can be extended
for further six months on the request of the borrower. In certain cases, after completing the
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documentation and before disbursement the borrower defaults in some other cases. In such cases
the disbursement of the sanctioned loan should not be started and if partial disbursement has
been made further disbursement should be stopped before getting clearance of the default. If the
borrower fails to fulfill the requirements of the bank before the stipulated time, the sanction
becomes, the sanction becomes invalid. If no action is taken on the lapsed sanction, the sanction
letter is crossed by the word cancelled written in capital letters and signed by Branch Manager.
A note is also recorded in the loan file with red ink that sanction cancelled and the case closed.
The Bank pays the loan in lump sum or in installments according to the requirement of the
project. The borrower will invest the finances according to the prescription of the bank.
Subsequent installments are paid before verification of utilization to earliest installment.
Utilization of Loan
The bank has to ensure as much a possible that the loan has been spent for the purpose for
which it was granted. If the borrower is not spending the loan for the purpose, the bank can
recall the entire loan back.
The branch has to make sure that the subsequent installments should be paid before
verification of earlier installments been properly utilized.
The MCO is responsible for checking the 100% utilization of loans in his area. The MCO
copy the utilization reports and file it with files of the loans signed by MCO and counter-signed
by the manager. The MCO has to visit the farms of the borrowers in his circles to verify that the
loans are being utilized for the purpose provided by the bank and submits his utilization report
to the bank. During his visit he should also work on the recovery of default loans.
Repayment of Loan
Repayments of loans are fixed on certain basic principles. The installments will be repaid
after the surplus income left with the borrower after covering the cost of production. The
recovery of loans for seeds, fertilizers and other seasonal requirement starts after harvesting the
crops for which the loan was given.
As a rule of the banks 50%of the surplus income is left with the farmer to cover his cost
of production and his own expenses while the remaining 50% of the surplus income of the
borrower is to be repaid in installments to the bank.
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The recovery time period or loan depends on the type of loan whether the loan is short
term, medium or long term.
Recovery of Loan
There are three steps in the recovery procedure of loan of ZTBL. These steps are
recovery schedule, issuance of notice and legal action which are explained below.
Recovery Schedule
The recovery schedule is fixed according to the terms of sanction of each loan case and it
is communicated to the borrower after disbursement of loan. If the borrower defaults in the
repayments of any installments on its due date the mark-up will be charged continuously and the
amount of last installment may differ from the amount of installment which was fixed at the time
of disbursement.
Issuance of Notice
The bank can issue a notice before the due date of each installment in order to recover the
loans which is called Demand Notice. The bank issue a legal notice to the borrower after one
month of the due date to repay the amount within one month , otherwise the loan can be
recovered by taking legal action.
Legal Action
If the borrower does not repay the amount after expiry of legal notice then legal actions
are taken to recover the loan. The court declares the case in banks favor and the bank recovers
the amount by auctioning the mortgage property. The bank may purchase the mortgage property
and sell in through auction to get the best price.
The bank may also dispose off the mortgage property to recover its dues without
intervention of courts and FINANCIAL INSTITUTIONS ORDINANCE 2001
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CRITICAL ANALYSIS
An internship is an activity which allows the student to know about both the positive and
negative aspects of the organization. The ZTBL have many positive aspects but it also have some
drawbacks and problems which should be improved and fixed with the passage of time. Some of
the problems are;
Deficiencies in Disbursement of Loans
Firstly the ZTBL give loans to the farmers for agriculture purpose. The farmers face
difficulties in order to get the loan which are required for their needs, for example Seeds,
fertilizers, poultry etc. the farmers have to go through a long process in order to get the loan. He
has to prepare various documents which usually cause delay in the payment of loan, and so the
farmer is deprived of getting the loan on time. The ZTBL should make it easy for the farmers to
get the loan on time.
Secondly there is no proper check and balance on the loan provided by the ZTBL to the
farmers for agriculture. The farmers sometime do not utilize the loan for the purpose for which it
is taken. So the bank has to make sure that the amount is used for the purpose for which it is
taken. The bank has to make sure that the amount is using for the purpose for which it was taken.
Thirdly, the mark-up charged on the loan in very low. The mark-up rate is 9% while the
state bank provide loan to ZTBL at 8% which is not good for the bank , Because the bank cannot
covers its cost and other expenses on such a lower rate and thats why the bank often suffer the
loss.
Some time the borrower fails to repay the loan so the bank recovers the amount by
auctioning his whole property which is not a justice on the borrower side. So the bank should do
justice on both sides.
Deficiencies in Recovery of Loan
The recovery system of bank is not good. In certain cases the borrowers do not repay the
loan on its due date or do not repay it at all which badly affect the performance of the bank. So
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the bank should improve its recovery system in order to meet its future credit requirement. The
bank particularly failed in the last three years to recover its total amount from the borrower
which was paid to them.
For example; in 2008 the bank had to recover Rs: 196,807 millions but the total amount
recovered was Rs; 16, 2507 millions which is 83% of the total amount recoverable.
Similarly, in 2009 the total recoverable amount was Rs; 19,297 millions but but the
amount recovered was Rs: 178650millions which is 93% of the total amount. In the same way in
2010 the total recoverable amount was Rs; 16, 4943 millions but the bank recovered only Rs;
16,217 million, which is 10% of the total amount recoverable amount. So it means that the bank
has not recovered a lump sum amount in these years so it can affect the performance and
reputation of the bank. So the bank should make its recovery system efficient and reliable to
meet its future requirement.
Management and Employees
There are some problem in management and employees of the bank which should be fixed
and corrected. Some of them are;
Lack of Cooperation
There is lack of cooperation among the employees, management, customers and share
holders. The employees are not fully cooperated with each other during the work environment so
there should be full cooperation among all the members of bank.

Job Rotation and Motivation
There is no job rotation of employees in the bank which deprived them to know about
various functions of the department and to improve their skills and knowledge. It affects the
performance of employees because they get bored doing the same job all the time. So there
should be proper job rotation among the employees to enhance their skills and abilities.
The employees are not fully motivated which also effect their performance so the
motivation level of employees should be improved by giving them more benefits, increasing
their salaries, providing good working condition to them and giving them proper promotion.

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Employees selection and promotions
The selection and promotion of employees is based on favoritism and seniority thats
why the organization lacks professional employees in different departments. There is lack of
qualified staff in the bank and most of the employees are of old. So the organization should
select new and young employees who must have knowledge and are well qualified. The
employees should be promoted on the basis of performance and not on the basis of seniority or
favoritism.
Employees Training
There is no training facility for employees in the bank and that is why the employees of
the bank lack professionalism so the employees should be regularly trained to get more
knowledge and experience about new tasks in order to show good performance.
Management Information System
There is no proper information system in the bank. All the data are recorded in register
which may be lost with the passage of time or due to some other reasons. So there should be a
proper computerized system in order to store all the data and information in it which can be
retrieved easily and also saves time.
New Products and Services
The bank is offering the same loaning schemes and services to its customers from a long
time, which is affecting the reputation of the bank. The bank should introduce new products and
services for its customers in order to attract them more and also to compete in the market with
other banks because business is very competitive now days.
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CONCLUSIONS AND SUGGESTIONS
Since the duration of internship is very less so it is difficult to find all the problems and
give suggestions so only few problems have been identified and suggestions are given for them.
Conclusions
To conclude my report I would like to say that my internship at ZTBL was a positive
experience. It provide me the opportionity to work with the experience employees of ZTBL
because ZTBL is one of the best financial institution in the country. The bank is performing a
major role in the economic growth of the country. As we know that Pakistan as an Agricultural
and its people mostly depend on Agriculture so the Bank is doing a good job by providing loans
for various Agricultural purposes to the farmers inorder to develop the Agriculture sector. The
ZTBL is offering various schemes and different loans for the development of Agriculture. Its
loans include short term, medium and long term loans. The short term and medium term include
production loans while the long term loans include development loans.
The ZTBL has a specialized lending process to provide loans to its customers and has a
recovery system in order to recover its loans from the farmers. The lending process include
different steps in order to disburse the loans to the farmers. The Bank plays a vital role in order
to raise the living standards of people in rural areas.
The Bank has a friendly and challenging environment which is a good sign for the the
bank. The bank has a strong supervision and management staff which can lead the bank to the
success.
The ZTBL is one of the specialized banks but still there are some areas which need to be
improved especially its lending process, its recovery system and cooperation among all the
members of the bank.
In conclusion , the ZTBL has the full potential to become a market leader, if the suggestions
given are followed and bank avail all the available opportionities and cover its weaknesses.

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Suggestions
The ZTBL is one of specialized banks having a cooperative environment but still there
are some areas which need to be improved. Firstly there is lack of cooperation and coordination
among the staff members, management, customers and stockholders. So there must be
cooperation among the staff members, customers, management and shareholders. There should
be job rotation among the duties and responsibilities of employees in different departments in
order to improve their skill and performance and to know the functions of different departments.
The employees should be motivated by increasing their salaries and giving other benefits, this
will increase their performance. The products and services of ZTBL should be advertised in a
proper way in order to attract more customers. The bank should select and hire the employees on
the basis of their relative experience. The bank should have proper check and balance system on
the whole loaning process, keeping of large files waste a lot of time in searching the records
moreover the record of documentary of the bank should be complete and correct. More fringe
benefits and allownces should be given to employees and management to improve the overall
performance of the bank.
The employee should be promoted in order to motivate them and improve thier
performance. The employees abscentism and turnover should be reduced in order to aviod
conflicts and misunderrstanding. The bank should develop its management information system
so that employees and customers can get benefits from it. The Bank should make its website
attractive for people. The relations and attitudes of employees should be positive and polite
towards its customers. The motivation of employees can be increased through job satisfaction
and job promotion so that they can increase their performance. The employees should be given
training regularly to know about new information system because the business is quite
competitive now days. The bank should improve its lending procedure of loan especially the loan
sanctions and recovery of the loan at proper time in order to meet its future credit requirements.
The loan procedure of the Bank should be made simple for the farmers. The mark-up rate on the
loan should be increased in order to meet its credit requirement and other expenses. More efforts
should be made on recovery of the loan to recover the amount from the borrowers. Finally, the
bank can reduce its cost and expenses through its operation and make its reovery system
effecient.
POAE Ou AIPIXYATYPE IN HAKIETAN EXONOM+
Page | 21
M.umar
REFERENCES
Horne C.Vane Jame. 2003. Fundamentals of Financial Management, 12
th
Edition.
Internship report by Muhammad Umar, M.Com, 2012, Islamia University of
bhawalpur
www.ztbl.com.pk