Forma 9

THE AWARDS page 1
SAFE PRACTICES page 22
TAKE OWNERSHIP page 28
GOODBYE 2012 page 48
HITO MAGAZINE
ISSUE 9 / JANUARY 2012| / $6.99 FORMA MAGAZINE ISSUE 9 | 1
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2012 INDUSTRY AWARDS
2012 INDUSTRY AWARDS

Celebrate Success in Hairdressing
People from all over New Zealand gathered in our capital city on November 11th for a night to remember the 2012 Industry Awards.
eld by HITO and Kitomba/NZARH, the awards are a prestigious event that recognises excellence in training in the hairdressing industry. Stepping into this years awards venue, Wellingtons stunning Old Town Hall, was like stepping into the roaring 1920s. Everyone was dressed to impress in the Art Deco theme and there were feathers, flapper dresses and finger waves galore.
the awards take place at all. He tangata. He tangata. He tangata. It is people, it is people, it is people. WorldSkills was recognised first up, with National Gold Medal Winner Cait Woodcock honoured for her hard work in the competition. Cait will be travelling to Germany in 2013 for the International WorldSkills competition and she is currently raising funds for this trip. HITO was excited to collect over $400 for Cait over the awards evening. The HITO Photographic Winners were announced next, with three talented winners taking out the Facebook Choice, Peoples Choice and Judges Choice Awards. Each winner received a gift basket thanks to Dancoly and a digital camera from HITO. The Regional Apprentice of the Year winners from each of HITOs seven regions were announced next, each receiving a prize pack from Goldwell. The announcement of Training Salon of the Year, Tutor of the Year, Trainer of the Year and the recipient of the Jasmine McBeth Memorial Scholarship closely followed. HITO congratulates each winner for their outstanding commitment to training. Its exciting and encouraging to see apprentices, trainers, salon owners, tutors and stylists being recognised for the hard work and effort they continuously put in. You can read more about each of these winners over the page. The Kitomba/NZARH Business awards were next up for the night. HITO also commends each of these winners for the excellence they bring to businesses in the hairdressing industry.
Lastly, it was time to announce the winner of HITO National Apprentice of the Year, much to the relief of the nervous finalists. This award recognises the apprentice that stands out as a rising star in the New Zealand hairdressing industry. Marianna Brown from Do.Hairstyling in Christchurch took out the winning title for 2012. Marianna thanked everyone who helped make the awards possible, and who has encouraged her along in her journey, including HITOs Aine (her regional manager), Do. Hairstyling owner Mihi Tiananga and Jasmine McBeth. Marianna was the 2011 Jasmine McBeth Memorial Scholarship recipient. Jasmine McBeth inspired much of my journey this year, she says. Kirsty Nicholls from New Plymouth was runner-up for the award. With the formalities over, the guests celebrated the evenings successes and danced the night away. HITO wants to thank everyone for making the 2012 Industry Awards such a successful evening. Special thanks to our sponsors Dateline, Goldwell, Schwarzkopf, De Lorenzo, KJ Scissors, Shock Consult and Dancoly for supporting the HITO Awards.
The atmosphere was electric as salon owners, managers, trainers, stylists and apprentices from across the country eagerly awaited the announcement of the awards. Bubbles and networking were in order before the formalities. Guests mingled, caught up with old friends, and made new ones. It was great to see international guests at the awards including Jeanette Allen from Service Skills Australia and Ulrica Hansson from Pivot Point Australia. Phil Urlich from the Tertiary Education Commission also attended with his wife. Mana Dave, the 2012 New Zealand Hairdresser of the Year, was the charming host for the evening, and Fuse Circus provided exciting aerial-acrobatic entertainment. As everyone took their seats and the first course of a delicious meal was served, the awards ceremony began. Erica Cumming (HITO), Tom Murphy (Kitomba) and Lynette Karam-Whalley (NZARH) opened the ceremony by welcoming everyone on behalf of their respective organisations. What is the most important thing? asked Erica, reminding us all of why
FORMA MAGAZINE | ISSUE 9 | 3
HITO AWARDS
Regional Apprentice of the Year 2012
Auckland regional winner: Northern regional winner: Midland regional winner: Mid-Central regional winner: Central regional winner: Northern South regional winner: Sothern South regional winner: Laura Williams from Jan Waite Hairdressing Moana Riddell from Hair Scene Hair and Beauty Alannah Goldsmith from House of Elliott Hairdressing Kirsty Nicholls Megan Stovell-Dundas from Headstart Hair Design Marianna Brown from Do. Hairstyling Amelia Nicholson from Total Image Hair, Skin and Body
APPRENTICE OF THE YEAR 2012: Marianna Brown from Do. Hairstyling RUNNER UP: Kirsty Nicholls
Jasmine McBeth Memorial Scholarship

Finalist: Finalist: Finalist: RECIPIENT: Kaleb Pritchard from BLAZE, Newmarket Annalee Tasker from Hair 2 Go, Napier Karl Edwards from Salon One The Cove, Tauranga Kaleb Pritchard from BLAZE, Newmarket
Training Salon of the Year 2012

Nominee: Nominee: Nominee: Nominee: Nominee: WINNER: En Jay Hair Company, Mount Maunganui Owner/Director: Nicky Robertson Hair Scene - Hair and Beauty, Whangaparaoa Owner/Trainer/Managing Director: Linley Wade Blue Cactus Hairdressing, Wellington Central. Salon Owner: Larissa Macleman Vogue Kaiapoi Hair Spa, Christchurch Owner: Lisa Steele Morgan & Morgan Urban Retreat, Takapuna Salon Manager: Eric Ladd Blue Cactus Hairdressing, Wellington Central Owner: Larissa Macleman
Tutor of the Year 2012

Nominee: Nominee: Nominee: Nominee: WINNER: Sonia Baker-Johnston, Senior Lecturer at Manukau Institute of Technology Serena Wallace, Head of Hairdressing Department at Cut Above Academy Lynette Joseph, Senior Hairdressing Tutor at Bay of Plenty Polytechnic Robyn Collins, Off Job Training Lecturer at Wanganui UCOL Lynette Joseph, Senior Hairdressing Tutor at Bay of Plenty Polytechnic
Trainer of the Year 2012

Nominee: Nominee: WINNER: Tracey Larcombe from Ahead in Hair, Christchurch Robyn Collins form Indetech Robyn Collins form Indetech
HITO Photographic Competition

Facebook Peoples Choice Winner: Peoples Choice Winner: Judges Choice Winner: Daina Taurarii, The Hairdressing College, Palmerston North Tom Burke, Corkin and Friends, Christchurch Louise Howlett, High Street Hair, Leeston
KITOMBA/NZARH BUSINESS AWARDS WINNERS

Schwarzkopf Business Stylist of the Year: Jess Waters, Biba Boutique Salon Images Excellence In Marketing: Telecom Employer of Choice: Wella Fastest Growing Salon: LOreal Entrepreneur of the Year: Goldwell Salon of the Year, Boutique: Shock Consult Salon of the Year, Classic: Telecom Salon of the Year, Grand: Mane Salon, Wellington Sutherland Todd Hairdressing, Christchurch Oscar&Co., Auckland Janine Simons, Mane Salon, Wellington Do.Hairstyling, Christchurch So You Hairdressing, Wellington H&B Hair Art and Beauty
KITOMBA NZARH NEW ZEALAND SALON OF THE YEAR: So You Hairdressing, Wellington
APPRENTICE OF THE YEAR
APPRENTICE OF THE YEAR 2012 WINNER
MARIANNA BROWN, DO. HAIRSTYLING

Marianna from Do. Hairstyling in Christchurch was surprised and honoured to be named 2012 HITO Apprentice of the Year. She thanked everyone who helped make the awards possible, and who has encouraged her along in her journey, including HITOs Aine (her regional manager), Do. Hairstyling owner Mihi Tiananga and Jasmine McBeth. Marianna was the 2011 Jasmine McBeth Memorial Scholarship recipient. Jasmine McBeth inspired much of my journey this year, she says. Marianna is passionate about her job and about the hairdressing industry. She is always on the lookout for new opportunities and training that she can take part in. All through my apprenticeship Ive been thinking about what I can do to better myself. Ive always been one to go the extra mile and take any extra training I can, she says. She competed in WorldSkills Nationals this year and is part of the Regional Apprentice Committee for her region. She put a lot of effort into her application for Apprentice of the Year. I made sure I wasnt just making it look pretty, but filling it with content, she explains. Mariannas employer Mihi was also a winner in the Kitomba Business awards, taking out Goldwell Salon of the Year, Boutique. It has been a busy and exciting season for the salon which is soon moving premises. Since the Christchurch earthquakes last year, Do. Hairstyling have been operating out of the same premise as H&B Hair Art and Beauty. Marianna also thanked the team at this salon for all of their support.
MID-CENTRAL REGIONAL WINNER AND APPRENTICE OF THE YEAR RUNNER UP
CENTRAL REGIONAL WINNER
KIRSTY NICHOLLS
Kirsty took out the Mid-Central region for Apprentice of the Year and then went on to become the Runner Up for the national title. She says she was surprised and excited with the results, especially as she almost didnt have time to apply for the award! Kirstys main goal for the year had been to finish at the top of her off job training class at the Western Institute of Technology, a goal she was proud to achieve. It was her tutor there who recommended she should apply for HITO Apprentice of the Year. When Kirsty found out about the award it was only three days before applications closed. Always one to give 110%, Kirsty put in the hard yards to get her application in on time. I poured my heart and soul into it and pulled two all-nighters! A mother of one, Kirsty says her main motivation behind her application was her son Cooper. I want to show Cooper how to succeed in life by achieving happiness and fulfilment in everything you set out to do, she explains. Kirsty thanked Cooper, her partner and family who attended the awards to support her, and her HITO regional manager Fi Nelson.
MEGAN STOvELL-DUNDAS, HEADSTART HAIR DESIGN

Megan was overjoyed to be named the Central regional winner for Apprentice of the Year. She was on the bus from Wellington to Kerikeri when she received a call from a workmate letting her know the good news. I screamed! I was so excited. The people on the bus were probably wondering what was going on, she laughs. Megan, an apprentice at Headstart Hair Design in Kilbirnie, is passionate about what she does. Along with working as an apprentice as at Headstart Hair Design, she spends a lot of her spare time immersed in the industry doing photo shoots, volunteering at Wellington Fashion Week. Anything creative she can get her hands on, she will be there. Megan submitted a film as her application, something she had put a lot of effort into. Her flatmate, a film-maker, followed her around on jobs outside of the salon and captured all aspects of Megans apprenticeship. Its hard work to get yourself across on paper sometimes, she says, explaining why she chose this medium. I like the way the film shows my personality. She enjoyed the process, especially looking back on everything she has completed during her apprenticeship so far. Headstart Hair Design was also a finalist in the Telecom Employer of Choice business award.
All through my apprenticeship Ive been thinking about what I can do to better myself. Ive always been one to go the extra mile and take any extra training I can.
MARIANNA BROWN
AUCKLAND REGIONAL WINNER
MIDLAND REGIONAL WINNER
NORTHERN REGIONAL WINNER
LAURA WILLIAMS, JAN WAITE HAIRDRESSING

Laura is excited to be named the Auckland regional winner. This has definitely been a goal of mine, she says. Im excited, its another great achievement. Laura, who is in the last year of her apprenticeship, says its great to end on a high note with winning her region. Starting in the hairdressing industry at 13 years old, she began her career by working part time at a salon after school. When she finished high school, she ended up spending two years at University, but her passion for hairdressing remained. Eventually she followed this passion into an apprenticeship at Jan Waite in Mount Eden, Auckland, and hasnt looked back. This is where I am meant to be, she says. Laura put a lot of work into her application for Apprentice of the Year 2012. Its not something you can rush, she explains. Some of the team from Jan Waite Hairdressing headed down to Wellington for the Industry Awards. Lauras parents also came down to support her for the evening.
ALANNAH GOLDSMITH, HOUSE OF ELLIOT HAIRDRESSING

Alannah says she was shocked to find out she had won her region for Apprentice of the Year 2012. After being a regional finalist in 2011, this year she decided to give it another go and see if [she] could get a little further. This time around she wasnt able to spend as much time on her application though, so she didnt think she would get as far. Its pretty crazy, she says. I didnt expect it at all. Alannah found out the good news when she was on her way to Auckland for the Body Art Awards. Lynette (the HITO Midland Sales and Liaison Manager) called Alannah to let her know she had won the region. An apprentice at Rotorua salon House of Elliot Hairdressing, Alannah trained as a chef before choosing a career in hairdressing. She always had a passion for hair and makeup, and eventually decided to pursue this full time. Having never been to Wellington before, Alannah really enjoyed coming down for the awards. Some of the team from House of Elliot came down for support, along with Alannahs family and partner.
MOANA RIDDELL, HAIR SCENE HAIR AND BEAUTY

Moana first heard of the Apprentice of the Year when she was at high school. She has dreamt of winning her region for a long time. A girl at my school was a finalist, and I looked up to her so much. Its always been something I have aspired towards, she says. Its a huge honour. Moana put a lot of effort into her application, dedicating her whole life to the process for a while. I put so much work into my application. All the way through my apprenticeship Ive been saving pictures and keeping a record of everything Ive done. It was amazing to look back on it all there was so much I wanted to put into my application! Based at Hair Scene - Hair and Beauty in Whangaparaoa, Moana says the whole team have been really supportive and excited her. The salon was also a nominee in Training Salon of the Year, so it has been a really exciting time. Salon owner Linely Wade came down for the awards with Moana. Although not everyone else from the salon could come down to Wellington, the other girls who stayed behind planned a night out closer to home to celebrate.
Hairdressing to me is more of a lifestyle than a job!

AMELIA NICHOLSON
JASMINE MCBETH MEMORIAL SCHOLARSHIP
SOUTHERN SOUTH REGIONAL WINNER
AMELIA NICHOLSON, TOTAL IMAGE HAIR, SKIN & BODY

Taking out Apprentice of the Year has been a goal of Amelias throughout her apprenticeship. Having spent hours on her application, she nervously awaited the announcement of the finalists and, in turn, the regional winners. She was very excited to find out she had won the Southern South region. Its unreal! Amelia began in the hairdressing industry as the receptionist at Total Image Hair Skin & Body in Invercargill. She knew she had found her passion there and before long took up an apprenticeship at the salon. For Amelia, one of her key motivators is to make her clients day by bringing the best service possible. Hairdressing to me is more of a lifestyle than a job! She says she enters every competition she can and strives to be the best. Unfortunately Amelia wasnt able to make it to the awards evening, but it was for an exciting reason - she gave birth to a beautiful baby boy sooner than expected. Fiona Townsend, the regional manager for Amelias area, accepted the award on her behalf. Amelia is thrilled to be heading into her maternity leave on a high note as a HITO regional winner.
Jasmine McBeth inspired much of my journey this year

MARIANNA BROWN
FINALIST
FINALIST
RECIPIENT
ANNALEE TASKER, HAIR 2 GO

Annalee is very honoured to be a finalist for the Jasmine McBeth Scholarship. A mother of three, Annalee has always had a passion for hair, but the road to pursuing this passion has not always been a smooth one. There have been many roadblocks along the way, and it hasnt been easy getting to where I am today, she says. She entered the hairdressing industry by doing a full time course, and then decided to try for an apprenticeship. After being turned down a number of times, Annalee was eventually offered a barbering apprenticeship at Napier salon Hair 2 Go. Although she hadnt intended to get into barbering, she soon realised she had found her niche. Annalee applied for the Jasmine McBeth Memorial Scholarship on a recommendation from her HITO Sales and Liaison Manager, Fi Nelson. I usually like to sit in the background, but Fi helped me to see that I deserve this opportunity, she says. For Annalee, becoming a finalist and knowing that someone else can see how far she has come is an amazing feeling. I enjoyed looking back on my journey and reflecting on it all as I put my application togetherI feel really proud of myself for what I do and for pushing on when times were hard.
KARL EDWARDS, SALON ONE THE COvE

Karl was really pleased to make it through as a finalist for the Jasmine McBeth Memorial Scholarship. In a way, becoming a finalist proves that all the hard work is worth it, he says. Karl has been at Salon One The Cove in Tauranga for just under four years. His employer Angela King is very proud of his achievements. Karls hairdressing career began back in 2006 when he started a full time course at Hair to Train in Tauranga. After a series of events that included being asked to leave his course, Karl hit rock bottom and realised that enough was enough. He asked a past tutor for help and together they organised his Cv and he set out to find an apprenticeship. Angela ended up taking a risk on Karl and taking him on at her salon. Angela has always believed in me, he says. I never thought I could achieve anything like this I will be forever grateful for her believing in me when no one else did. Karl has excelled at Salon One The Cove and enjoys entering as many competitions as he can.
KALEB PRITCHARD, BLAZE

Third year apprentice Kaleb from BLAZE in Newmarket (Auckland) is very honoured to receive the Jasmine McBeth Memorial Scholarship. Kaleb humbly thanked his mother and sisters, the BLAZE crew, and his employers Kelly Latu and Mana Dave for helping him achieve what he has today. I dedicate this award to Kelly Latu, he says. Thanks to Mana Dave I want to follow in his footsteps. Jasmine McBeth, who passed away after a courageous battle with cancer 5 years ago, was an outstanding apprentice. Kaleb felt he could relate to how driven she was, and this was the main reason he applied for the scholarship. If Jasmine was able to keep going through everything, then so can we, he says. Kaleb, who was also an Auckland regional finalist for Apprentice of the Year, enjoys taking part in competitions and any extra training that he can get his hands on. Any kind of competition, Ill put my hand up. You never know what you can achieve if you dont try, he says. He has many great achievements under his belt already such as winning the 2011 Protg award, presenting at the 2012 Sydney Hair Expo and competing for New Zealand in Madrid at the International Wella Trend vision Awards 2012 in the Young Talent category. Mana Dave and Kelly Latu say he has made a huge impact on their team since joining the salon in 2010.
You never know what you can achieve if you dont try.
KALEB PRITCHARD
One of Kalebs strengths is his work ethic and commitment to get the best job done.
TRAINING SALON OF THE YEAR
NOMINEE
NOMINEE
NOMINEE
EN JAY HAIR COMPANY, MOUNT MAUNGANUI

En Jay Hair Company owner/director Nicky Robertson was excited to attend the Industry Awards as a nominee for Training Salon of the Year. Being a nominee for this award is the achievement of a goal the team set at the start of 2012. They had listed it as a salon goal to win an award in 2012, and this is the fourth award they have been up for in the course of the year. Nicky and the team put a lot of work into their application, and they are thrilled with the results. Although only a small salon, En Jay has been very focused on training ever since they opened in 2007. They introduced their own training manual in 2010 which provides a structure to training, and this is something they are continually developing. We put a lot of time and energy into training. Were always bringing apprentices through, says Nicky. Staff training and development is a vital part of En Jays growth and success. Our vision for the salon is to be known in the industry as a great place to train.
HAIR SCENE HAIR AND BEAUTY, WHANGAPARAOA

Hair Scene Hair and Beauty owner Linley Wade was delighted to be a nominee for Training Salon of the Year. This is the second year in a row that the Whangaparaoa salon has been up for the HITO award. This year, Linleys apprentice, Moana Riddell, has also taken the title of Northern regional winner in HITO Apprentice of the Year. Weve all been very excited, Linley says. Linley enjoyed putting the application together for Training Salon of the Year and looking at the way they conduct training from an outside perspective. Training is a very important part of life at Hair Scene - Hair and Beauty. They have been conducting training at the salon for 22 years, and Linley is completely behind apprenticeship training as the best way to bring on new staff. Its far better to grow your apprentices to become your seniors than to hire from a full time course or from another salon. They know you, how you work and your standards in the salon. If I bring in someone who has been trained in another salon, I find that I have to retrain them in the way we do things. At Hair Scene - Hair and Beauty, they have had some great success from taking Gateway students on as apprentices. With Gateway, you get to see them in a voluntary capacity first, Linley explains.
MORGAN & MORGAN URBAN RETREAT, TAKAPUNA

The team at Morgan and Morgan Urban Retreat were excited to find out they were nominees for HITO Training Salon of the Year 2012. Im very pleased, says Salon Manager Eric Ladd. The team is really excited. Its good to see the rewards for the hard work we all put in. Owned by Steve and Jennifer Morgan, this Takapuna (Auckland) salon puts a lot of emphasis on training. At Morgan & Morgan the team pride themselves on a high level of on-going and targeted, specific training. They see their team members as the greatest testament to this high level of training and enjoy watching them develop. Seeing people progress through training is very satisfying, Eric says. Morgan and Morgan Artistic Director and Salon Training Coordinator Erin Walters consistently puts in the hard yards with training in the salon. Erin dedicates every Tuesday afternoon to conducting training in the salon, and she is very excited about the nomination. Unfortunately the team were unable to attend the awards evening, but Jennifer says they all waited with baited breath to hear the results.
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NOMINEE
vOGUE KAIAPOI HAIR SPA, CHRISTCHURCH

vogue Kaiapoi Hair Spa owner Lisa Steele is excited to be a nominee for Training Salon of the Year. Being up for an award like this is the ultimate goal, she says. Its an awesome achievement. The salon, which has been operating for almost two years, puts a lot of emphasis on training. I cannot stress enough how important training is, Lisa explains. If you dont have training, you dont progress, and you can become stagnant. At vogue Kaiapoi Hair Spa, training is based around both the needs of the salon and also the off-job training schedules that the apprentices have. The emphasis placed on training has been paying off. The last year has seen many training successes for vogue Kaiapoi Hair Spa, including third year apprentice Sarah Wright training and competing in the regional and national WorldSkills Competitions. Sarah earned the bronze medal at the national competition, and she was also a regional finalist for Apprentice of the Year 2012.
As a business we have a strong emphasis on training and put a lot of time and effort into it. We have had a major focus on our academy in the past 12 months as well, so it seems fitting to be recognised for training now.
BLUE CACTUS HAIRDRESSING
WINNER
BLUE CACTUS HAIRDRESSING, WELLINGTON CENTRAL

Central Wellington salon Blue Cactus is thrilled to take out Training Salon of the Year 2012. Its very exciting! says owner/director Larissa Macleman. Larissa dedicated the award to Kerri Cox and Sonya Cox. They do the hard yardsthis goes to them. Training is a big part of life at Blue Cactus. All of the staff are either qualified or are on their way to achieving their qualification. As a business we have a strong emphasis on training and put a lot of time and effort
into it, she says. We have had a major focus on our academy in the past 12 months as well, so it seems fitting to be recognised for training now. The team of trainers at the salon helped put the application for Training Salon of the Year together, and everyone was very excited in the lead up to the awards night. It makes me so proud to work with a team who are passionate about what they do, says Larissa. Blue Cactus celebrated its 20th birthday last month (see article on page 16), so 2012 has been a year of great milestones and achievements for the salon. Based in Wellington, some of the team were able to attend the awards evening to celebrate their success.
TUTOR OF THE YEAR
NOMINEE
NOMINEE
NOMINEE
ROBYN COLLINS, WHANGANUI UCOL

Robyn is excited to be a nominee for Tutor of the Year 2012. This year she was honoured to be up for two HITO awards. Robyn took home the title for Trainer of the Year 2012. As someone who is passionate about education, she says she always gives 300%. I love breeding passion in others within the industry, Robyn says. The main motivator behind her work at UCOL for so many years has been teaching her apprentices. They keep me honest they make sure I put my money where my mouth is, she explains. If youre teaching apprentices, one thing then you need to make sure you are doing is walking the talk yourself. Robyn encourages all her apprentices to make the most of every opportunity, so she in turn has to make the most of every opportunity that comes her way too.
SERENA WALLACE, CUT ABOvE ACADEMY

Serena, the Head of Hairdressing Department at Cut Above Academy, says shes delighted to be a nominee for Tutor of the Year 2012. Ive never won anything in my life, she laughs. Serena has applied for this award once before, but this year she says she really went to town on her application. Still, with all the colourful and exciting applications she knew would be coming in, Serena didnt think hers would grab enough attention to make it to the top. It was a wonderful surprise! Serena has been teaching for 14 years. She loves what she does, and shes passionate about seeing her students achieve. She knows that if she can help them see that they are worth something and that they can be something, no matter where they have come from, this is the first step to seeing them succeed. Each student is different. I love helping individual students and seeing the difference it makes. Its so rewarding, she says.
SONIA BAKER-JOHNSTON, MANUKAU INSTITUTE OF TECHNOLOGY

Sonia was surprised and excited to be nominated for HITO Tutor of the Year 2012. Her nomination was put forward by one of the apprentices she teaches at Manukau Institute of Technology. It was such a nice surprise. I was over-the-moon to be nominated. It meant a huge amount to me as it means Im doing my job properly, and that to me is as good as winning. In the nomination letter, the apprentice explained how he appreciates the way Sonia genuinely wants them all to succeed and makes them feel inspired every time they are in her classroom. Sonia has been working in the hairdressing industry for over 20 years and, for 13 of those years she has been teaching and sharing her knowledge with apprentices. Currently in the role of Senior Lecturer, she has been at Manukau Institute of Technology for 11 years. As someone who is passionate about what she does, Sonia says the main driver behind the work and effort she puts in is her apprentices. They inspire me every day, she explains. Its about what my apprentices think I believe that being a great tutor comes from understanding their needs. Sonia enjoyed coming down to Wellington for the awards.
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If youre teaching apprentices, one thing then you need to make sure you are doing is walking the talk yourself.
ROBYN COLLINS
WINNER
LYNETTE JOSEPH, BAY OF PLENTY POLYTECHNIC

Lynette was thrilled to take out the 2012 Tutor of the Year award. Im so grateful to be chosen next to my peers, she says. It has been a goal of Lynettes for a while to apply for a HITO award. I went to the first ever HITO awards, and I thought, one day Id love to win, or just to be a finalist, she explains. Lynette is passionate about what she does, and she is prepared to go the extra mile. In fact, she often goes beyond what is expected to ensure her students are succeeding. I am very passionate about the hairdressing profession and love to pass on my knowledge and practical skills, she says. I feel that walking the talk is critical for the learner to see. Pastoral care is an area Lynette emphasises. She likes to make sure her students see her as approachable and know that they can contact her for extra help or questions whenever they need to. She often helps students outside of her work hours if they need to catch up on work or need extra assistance in an area. Lynette put a lot of work into her application this year and is excited to see all the hard work pay off. She enjoyed coming down to Wellington for the awards evening.
I am very passionate about the hairdressing profession and love to pass on my knowledge and practical skills.
LYNETTE JOSEPH
TRAINER OF THE YEAR
NOMINEE WINNER
TRACEY LARCOMBE, AHEAD IN HAIR

Tracey says she was shocked when she found out she was a nominee for Trainer of the Year 2012. I wasnt expecting it at all, she says. Now that it has sunken in though its all very exciting and gives me enthusiasm for the next apprentice that comes into the salon for training. Tracey was nominated for Trainer of the Year by Melissa Austin, an apprentice at Christchurch salon Ahead in Hair. Melissa says Tracey has helped her achieve her goals and kept her motivated and organised in her training. Traceys training has helped Melissa excel in her apprenticeship. I wouldnt have been able to be where I am today without Traceys help, says Melissa in her nomination letter. In her training, Tracey tries to motivate people to the point that they know exactly what needs to be done and when. She finds this works well as they still have some control of their apprenticeship path. People get more motivated when they know that they have achieved their apprenticeship themselves. After all, there may be a lot of people involved in the apprenticeship process, but the person getting the acknowledgement and achievement is the apprentice themselves. They need to feel involved and in control.
ROBYN COLLINS, INDETECH

As someone who is passionate about education, Robyn is honoured to be named HITO Trainer of the Year 2012. I give 300%, she says, and I love breeding passion in others within the industry, she says. Robyn has had many training successes in her long career. She has trained apprentices throughout their apprenticeship journey with all bar one achieving their qualification the first time, and this year she trained 2012 WorldSkills National gold medallist Cait Woodcock. Robyn says her drivers are inspiration and reason. In her acceptance speech she noted and thanked those who inspire her in all she does, including Lyndsay Loveridge, David Shields, Grant Bettjemans and Robyn Woodcock. The young people, the stylists coming through the ranks they are my reason for doing what I do. I salute and thank you, she says. You make a living by what you get; you make a life by what you givethank you for letting me give.
The young people, the stylists coming through the ranks they are my reason for doing what I do. I salute & thank you.
ROBYN COLLINS
...gives me enthusiasm for the next apprentice that comes into the salon for training.
TRACEY LARCOMBE
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HITO PHOTOGRAPHIC COMPETITION WINNERS

WINNERS OF THE HITO PHOTOGRAPHIC COMPETITION WERE ALSO ANNOUNCED AT THIS YEARS INDUSTRY AWARDS
This is a unique competition where stylists in training (both those in apprenticeships and at training providers) copy a photo of a hairstyle on a mannequin. The goal is to get the cut as close as possible to the original photo, while taking creative licence on the colour work and styling. Entrants then take a photo of their entry and send it in to HITO to be part of the competition. This year over 60 people from all over New Zealand entered the Photographic Competition. Of all the fantastic entries, only three prizes were up for grabs the Facebook Peoples Choice Award (voted by fans of the HITO Facebook page), Peoples Choice Award (voted by guests at the Industry Awards) and the Judges Choice Award (chosen by a group of expert judges). And the winners are . . .
BY TOM BURKE
PEOPLES CHOICE WINNER
TOM BURKE, CORKIN AND FRIENDS, CHRISTCHURCH

ORIGINAL HAIRSTYLE
This is a unique competition where stylists in training (both those in apprenticeships and at training providers) copy a photo of a hairstyle on a mannequin.
BY DIANA TAURARII
FACEBOOK PEOPLES CHOICE WINNER
DAINA TAURARII, THE HAIRDRESSING COLLEGE, PALMERSTON NORTH
BY LOUISE HOWLETT
JUDGES CHOICE WINNER
LOUISE HOWLETT, HIGH STREET HAIR, LEESTON

Each winner received a gift basket from Dancoly and a digital camera thanks to HITO. Congratulations to these winners, and thanks to all who entered. Make sure you enter again next year!
THE BLUE CACTUS TEAM
BLUE CACTUS WINNER OF THE 2012 TRAINING SALON OF THE YEAR
CELEBRATING THEIR BIRTHDAY IN STYLE
Some of the clients who attended are from when I did my apprenticeship, and they still come to the salon today.
images from the last 20 years, 90s music, a Blue Cactus quiz, and a photo booth. Larissa says the speeches were the highlight of her night. Her father spoke, along with Gary Marshall from LOreal, Blue Cactus Creative Director Kerri Cox (who has been at the salon with Larissa for 14 years) and a client. Larissa attributes determination, hard work, perseverance, tolerance and the ability to change (both her and the business) to getting her where she is today. Shes already looking ahead to the next 20 years with plans to grow the salons training academy.
ellington salon Blue Cactus celebrated 20 years in business this October.
Blue Cactus is the 2012 winner of HITO Training Salon of the Year and has also won the Global Salon Business Award three times. The salon celebrated its birthday in style with a party at the Apartment Bar on Allen Street, Wellington. Guests included current and past staff, Gold and Platinum clients, associates, their design and print team (Display Schemes), representatives from LOreal and of course family and friends. Some of the clients who attended are from when I did my apprenticeship, and they still come to the salon today (though I dont cut hair anymore myself). Some were from the early days of the salon, says Larissa. I totally loved the night - it was great to see old faces and new faces. Guests were welcomed on a red carpet, and the evening also featured a slide show of
Its unbelievable, Director Larissa Macleman says of reaching this landmark. I still feel like Im in my 20s myself! Its a mixed feeling. The first salon was another lifetime ago, but at the same time I dont feel old enough to have achieved the 20 year milestone. Blue Cactus has come a long way over the last 20 years. The salon had humble beginnings when Larissa, along with only one staff member, began the business. Blue Cactus now boasts a staff of 25 and, after moving locations four times over the years, a prime location on bustling Lambton Quay. All of the staff are either qualified or are on their way to achieving their qualification.
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stylist colourist business owner technician manager trainer educator tutor specialist
Starting a hairdressing career?

Make a smart choice and become a Modern Apprentice
save thousands $ on fees and courses get a national qualification start earning money now be part of a salon family
Watch Mary-Ellen Orchard talk about her journey on the HITO Youtube Channel
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To get on the right path for a bright and creative future call HITO on (04) 499 1180 now. Your future is only a call away.
t: (04) 499 1180 e: enquiries@hito.org.nz w: hito.org.nz fb: hito.news
Real skills Real Career Real Support
Meet new HITO Board

In the last issue of Forma, we announced the newly Appointed Board Members of the HITO Board. At the Special General Meeting in October, Employer Members of HITO were able to vote for the remaining three elected positions. We can now introduce you to each of the new Members of the HITO Board.
Independent Board Chair Dr. Flora Gilkison
Flora has had a strong background in tertiary vocational education having been Head of Faculty at Weltec and Wintec. In both roles, she had oversight of ITO contracts giving her a good understanding of the relationships between ITOs, ITPs and the industry. Flora was also Principal of the Pacific International Hotel School and has been on sector representative groups at both NZQA and TEC. Flora is an experienced director having in the past been a Ministerial appointment to the Plumbers Gasfitters and Drainlayers Registration Board. She is an elected member of the Taranaki District Health Board, is currently chair of Fulford Radiology Ltd and is the Chief Executive of the New Zealand Orthopaedic Association. Flora has a strong understanding of the role hairdressing, barbering and beauty play in the economy and as a social good. She is excited about the new direction HITO is going in, loves the creativity the industry offers and is very supportive of the strategic importance of making sure trainers and trainees reach the gold standard expected by all involved in the industry.
Appointed Board Member Sharon van Gulik

Director, SvG Limited | Head of Brand and Community, Westpac New Zealand Sharon has over 25 years experience driving strategic growth, reputation, brand experience, marketing and public relations for leading not-for-profit, corporate, FMCG, government and educational organisations. Her experience extends from consulting to senior executive positions in both local and national government - including time as a ministerial private secretary - and the private sector. She is an excellent communicator with extensive marketing, media and presenting experience. Sharon has a real passion for delivering exceptional marketing communications campaigns, and building strong and effective relationships with clients and their stakeholders. Sharon was actively involved facilitating the recent HITO constitution and is an avid and committed client of the sector. She has worked for a number of ITOs and the ITF (Industry Training Federation) and has a huge regard for the role and importance of industry training. Her directing experience spans public and private sector organisations and companies. Sharon was recently appointed to the permanent role of Head of Brand and Community for Westpac New Zealand, providing an opportunity for her to be available as a Director of HITO. When not moving mountains for clients and their customers, Sharon can be found sailing Cook Strait.
Appointed Board Member Jaye Clark

Jaye has had a number of years experience in governance, including the Bay of Plenty Polytechnic Board of Trustees, the Matamata Racing Club Committee, local School Committee and various community group committees. She has over thirty years experience in all facets of the beauty industry, including developing unit standards, developing programs, training, managing and owning clinics. She has always had a close liaison with the hairdressing industry, due to its synergy with beauty. Jaye has been the co-opted member for beauty on the HITO Board for the past three years. She has also worked alongside a number of ITOs in the position as Head of School at the Bay of Plenty Polytechnic. She has owned her own business for the past ten years, employing a minimum of nine staff. The highlight of owning the business was being judged New Zealand Clinic of the year 2009. Jaye prides herself with the fact that she is capable of making positive and informed business decisions. She is a very good communicator at all levels and has a great ability for problem solving. Finally, Jaye is passionate about taking the Hairdressing and Beauty industries positively into the future. She believes being a Board member of HITO will enable her to contribute toward this.
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Elected Board Member Anne Millar

Anne was on the previous HITO Board for 18 months. Together with her husband she is the owner of Headquarters Remuera, Auckland. Anne has been in the industry for 45 years and trained over 50 apprentices in that time. Her personal experience within the hairdressing industry as a Trainer, Manager, Owner, Assessor and HITO Ambassador has shown her the uniqueness of our industry and how closely we align with beauty. She has an understanding of not only where HITO has come from, but also where it needs to go for the benefit of all the industries involved. As an elected member of the newly formed Board, Anne says she will be a strong and reasoned voice for those employed in the hairdressing and beauty sectors. She is passionate about hairdressing and devotes her time to working with the youth of our industry. She is excited about the new constitution, and with it, the Board structure which will be responsible for this pathway of the future. It is important that the Board plans for the future, to ensure our industries grow with recognised and respected National Qualifications.
Elected Board Member Belinda Robb

Belinda wants to make a valuable and lasting contribution to the New Zealand hairdressing industry. She passionately believes that apprenticeships are key to the sustainable success of our industry, and is looking forward to assisting HITO to address key industry issues such as attracting and retaining talent, and continuing to raise standards and the professionalism of our trade. Belinda is an experienced hairdresser with 26 years behind her, an accomplished business woman having owned and operated four salons. Her corporate experience as LOreal NZ Key Accounts and Business Development and as an acknowledged entrepreneur and educator supports her MBA qualification. Belindas salon Biba has received a number of awards including 2011 Kitomba Fastest Growing Salon and as a 2011 finalist for HITO Trainer of the Year. In 2010, she employed and trained HITO Apprentice of the Year Emily Frew.
Elected Board Member - Malcolm Gibbons

Being immersed in the Hair and Beauty Industry for more than 30 years, Malcolm holds the intrinsic knowledge and salon business experience to be a proactive member of the Board. With sound industry knowledge, the technical skills and importantly a driving passion for our industry, he is ready to be challenged. Holding a Masters in Business Administration, held responsible positions at a corporate level and maintaining a driving fervour for continued improvement within the industry, he has the required knowledge and skill level to be a valuable contributor. His strengths are highlighted by: Leadership, Strategy, Change Management, Business Administration and General Management. I have the required skills, and importantly the passion and determination to make a difference to the future of the NZ hair and beauty industry. The way forward for our industry is through our youth, their participation and engagement, particularly, the development of their attitude towards their career choice being satisfying and rewarding, as opposed to just a job. There is a need for developing healthy future employer attitudes, and towards this end, by being a contributor in creating change and influence in younger trainees will inevitably influence positive change for the industry.
Board Employee Representative Christa Rowling

Christa Rowling is the employee representative on the HITO Board. She began in the industry through a full time course at NMIT. She then completed her apprenticeship at Bambazonke Hairdressing in Wellington and is now a qualified stylist. Prior to starting her course at NMIT as a 21 year old, Christa studied Psychology and Sociology at Otago University. At school I was a real nerd, and petty much made to go to university. I had done science right through school, and people thought I would become a doctor or something. But I am also really creative, and a real people person people fascinate me. Hairdressing is perfect for me, says Christa. Her passion for training motivated her to put her name forward for the HITO Board. Continually training is really important. You need to constantly upskill, and keep up with the trends and fashions. I get involved in any training I can get my hands on, says Christa. Christa encourages all employees to become a member of HITO. It doesnt cost much. Youre not obliged to come to all the meetings if it doesnt concern you, but if you do want to come and have a say then youre able to do that, she says. We want your opinions and feedback now and in the future. If youre a member, you can be part of that. Its so important that employees speak up. If you dont do it, no one else will do it for you.
...because all my salon needs right now is a dedicated and exceptional support person...
Great salon support staff are skilled... NATIONAL CERTIFICATE in
Professional reception duties Stocktaking and salon maintenance Applying global colours for senior stylists Finishing off work including blow drying Up-selling treatments.
These are just some of the skills that a qualified Salon Support person can bring to your salon. By freeing up valuable time and letting you and your team focus on being productive and profitable, a qualified salon support person will help keep your rebooking rates up. This 1 year programme of study will bring your new or exisiting salon support employee up to speed and get them on the path to being qualified for only $150 (employee fee) and $435* (employer fee). If you are an employer or an employee keen to set a higher standard in your salon and want to know more, call your regional HITO office.
Call HITO now to get started - its quick and simple

North of North Island (09) 579 4844 South of North Island (04) 499 5150 South Island (03) 338 5376 e: enquiries@hito.org.nz w: hito.org.nz fb: hito.news
* If the employer is a financial member of the Regional Association of Registered Hairdressers, the employer fee is only $217 All costs are as of 1 January 2013 and liable to change.
Real skills Real Career Real Support
The Value of Industry Training

At HITO, we know how important it is to invest in industry training. Training is the way to go if we want to see the barbering, beauty and hairdressing sectors continue to grow skilled people.
SO WHAT IS INDUSTRY TRAINING?
Industry training is training that occurs on the job, such as that in an apprenticeship. Industry Training is workplace training that is linked to national qualifications, explains Mark Oldershaw, CEO of the Industry Training Federation (ITF). It requires considerable commitment from the trainees and their employers. For the employers, the advantage is that it helps their staff gain skills that improve the productivity of their business. Practical learning is the main point of difference between industry training and university training. When you go to university, training is much more theory based than on-job industry training. Barbering, beauty and hairdressing are not the only industries reaping the benefits of industry training. We spoke to John Cook founder and Managing Director of Stainless Design about the value industry training brings to his industry. Founded in 1988, Stainless Design began by servicing the stainless steel fabrication requirements of the dairy, food, pharmaceutical and marine industries. After an investment into leading technology, equipment and into their employees, Stainless Design can now service almost any industry in any marketplace working with stainless steel, aluminium and mild steel. Before starting Stainless Design, John began as an apprentice himself. He believes you can never do too much training. We recognise the essential part industry training plays in the longevity of industries in New Zealand, John says. As a business owner, I want to behave responsibly and add to the pool of skilled workers. There is a worldwide shortage of skilled workers and New Zealand needs to do our bit to prosper in these difficult trading times. At Stainless Design, John has found industry training to be immensely beneficial. Along with the benefits his company and industry receives, John has seen many employees profit from training. Employees benefit through wage increases, changes in attitudes and gaining skills to make them more employable, just to name a few. John sees it at his responsibility to help his staff gain education and skills. We need to value add our team while they are here and send them away better than we found them, he says. From his experience, John has found that there are many people who want to take part in industry training. At Stainless Design, regular reviews are used to identify those who are keen to move up and continue with their education.
JOHN COOK
People want to extend their learning, he explains. Stainless Design developed their own training materials. This has worked well as they are able to align the training needs with the specific needs of the industry and the workplace. We created our own training materials around the specific machines we use, says Grant Hamilton, Training Facilitator. This includes on-job training and some online work using Moodle. Industry training clearly has many benefits, no matter what industry you are a part of. If you are a part of the barbering, beauty or hairdressing industry and you want to know more about on the job training or apprenticeships, call HITO now on (04) 499 1180.
SO WHY IS INDUSTRY TRAINING vALUABLE?

In the barbering, beauty and hairdressing, we see employers and trainees receive great returns from their investment in training. In 2011, the ITF asked research company BERL to look into the economic costs and benefits of industry training. This research found the benefits include greater productivity, better self-esteem and motivation in employees. Hairdressing apprentices add positively to the culture of a salon and add value to a team. For example, salon owners who took part in the research saw apprentices providing vibrancy to the workplace, bringing new ideas, energy and a youthful outlook, and having the ability to attract a younger clientele. While there are many benefits for employers and employees, this research has also shown that industry training adds significantly to the New Zealand economy. The gains from industry training are bigger than the cost of stopping it, says Dr Ganesh Nana, a key researcher in the project. Industry training is a significant part of the New Zealand economy; if we dont do it, theres a significant effect.
For more information about Stainless Design check out their website www.stainlessdesign.co.nz
safe practice
Analysis, consultation and very careful consideration of the application process must be prioritised for safe practice.
Safe Practice in the Hairdressing Industry

The use of chemicals in hairdressing is something that needs to be closely monitored. Bleaching hair can be a risky business says HITO CEO Erica Cumming.
n incident has recently been reported where a client in a New Zealand salon sustained injury and hair loss from the use of bleach. This highlights the importance of comprehensive training in this area. This situation is a good reminder of the importance of thorough training around the use of chemicals and how to use a product safely. We need to be aware of what factors could arise and cause damage, says Erica. We all have a responsibility to train the industry in the careful use of chemical products. Each stylist also needs to take personal responsibility to be sure that they know how to use all chemicals and heed any safety warnings.
When working with bleach there are a lot of factors to consider. Extra caution must be taken to make sure the hair isnt packed so tightly onto the head that it swells and goes onto the scalp as this can cause injury. The placement of the hair is also important as extra heat can be created if hair is piled onto an area when bleach has been applied. The top of the head creates a lot of heat, so special caution is required here. Analysis, consultation and very careful consideration of the application process must be prioritised for safe practice. Monitoring the clients comfort and listening to them is also a critical part of the process. Its so important to be checking the integrity of the hair and adjusting the developer strengths according to the hair type and condition, says Erica.
If a client ever expresses discomfort then closely inspect the area and rinse off the product. Stylists need to be asking themselves, have I consulted thoroughly enough, do I know what the client has put on their hair since I last saw them, have I really listened to the client, have I done a predisposition test, am I following the manufacturers instructions, is there anything else that I need to factor in? A good idea for salon owners could be to copy the manufacturers instructions regarding mixing, processing, application and safety factors. Then put them in a larger font and have these clearly on display for all staff to see.
Apprentices
whats on your mind?

Do you have questions about your apprenticeship, your wage, or where the next step is once you have qualified? Youre not alone most apprentices have similar questions and queries.
ecently we had coffee with some local Wellington apprentices and discussed what question they want to know the answers to. They told us what questions they had themselves and what questions they often hear from workmates or classmates.
In this issue of Forma, we have answered five of these questions. In coming issues, we will answer more.
WHY IS THERE A TRAINING MINIMUM WAGE?

If youre 16 or over and youre doing industry training with a training agreement (like an apprenticeship) then your boss can pay you the training minimum wage. Your training has to involve at least 60 credits a year. One of the best things about training on the job is that you earn while you learn and you dont have to pay back a big student loan. The Government understands that training someone on the job does come at a cost to your boss. By putting the training minimum wage in place, the Government is acknowledging that when training someone there is a cost to the business both in expenses and time, explains Renee Heatherwick, HITO National Sales and Liaison Manager. Although you may feel that the training minimum wage is small, your employer is also investing their skills, time and resources into training you. Having the training wage assists both the business and the trainee. The trainee will not gain a debt such as a student loan while achieving their qualification, while the cost of training for the business is recognised, Renee continues. The training minimum wage is reviewed every year by the government. Right now, the rates (before tax) are: $10.80 an hour or $86.40 for an 8-hour day or $432.00 for a 40-hour week.
If youre working overtime, the Department of Labour (DoL) says that you need to be paid at least the minimum hourly rate for these extra hours too. Remember that this is the MINIMUM wage (emphasis on the MINIMUM). It makes sense for your boss to pay you more as you become more experienced and capable of bringing in more clients or services. More information on the training minimum wage can be found on the Department of Labour website, www.dol.govt.nz. If you think that you are being paid less than the minimum wage, or you have any questions about your wage you should call the Department of Labour on 0800 20 90 20.
WHAT HELP IS OUT THERE IF IM STRUGGLING WITH MONEY?

We know that for many apprentices, starting an apprenticeship coincides with moving out of home and going flatting. You may have bills to pay, food to buy and a home to look after, as well as work and study to concentrate on. If you are struggling to make ends meet on the training minimum wage, we recommend that you look for assistance from Work and Income New Zealand (WINZ). There are support systems in place that you may be able to apply for, such as the accommodation supplement. This can help you with paying your rent and other living costs. You can head to the WINZ website (www.workandincome.govt.nz) or give them a call on 0800 559 009. We also suggest that you learn how to put a budget in place to help you watch what
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AARON LANE
KELLY HENDERSON (HITO) WITH DANIKA JOHNSON
TRACY QUINN (HITO) & AARON
youre spending. This can really help you to get control of your finances. If youre wise with your money now, this can help you build good habits for the future too. Then when you start earning a higher wage and have more to spend and save you will know how to control your money. Work and Income have some great budgeting tools on their website to help with managing money. Sorted is another website with some awesome tips on how to budget. Check out their website at www.sorted.org.nz
WHAT IS THE TROQ?

This review was started in the hairdressing and barbering industries last year by the New Zealand Qualifications Authority (NZQA). NZQA oversees all the qualifications in New Zealand. They started the review as they want to cut down the number of qualifications in New Zealand. They noticed that there were several similar qualifications, and there was a lot of duplication that was confusing to learners. This was a particular problem of Hairdressing. NZQA plans to reduce the number of qualifications. They hope this will make the system easier for learners and employers to understand. You may have noticed there are many different certificates out there that you can apply for, many of which are local certificates and not national certificates. Although they have different names and are offered at different training providers, the content and what you learn in each one is very similar. As our industry is going through this eview now, the result will bring some changes to our qualifications that you will certainly notice.
There are two final units involved in a hairdressing apprenticeship; unit 2757 and unit 2759. To complete unit 2759 you have to prove you can do services in a real salon with real clients within real commercial timeframes, and this takes time. You need to show that you are doing at least 25 clients per week over a period of four weeks. Although it can take a while to build up a client base like this, HITO and professional business in the hairdressing industry think it is essential for a stylist to have this experience. Feedback we receive from the Hairdressing industry clearly shows that salons believe it is important to gain evidence on real clients in a commercial environment and not just in a school environment. We want to make sure that when a stylist holds a national qualification, its a guarantee they have all the skills and commercial experience needed to operate as a professional stylist. HITO is committed to driving up the standard of professionalism and quality for all of New Zealand barbering, beauty and hairdressing. Our goal is to ensure that every person in our industry in New Zealand is nationally qualified. This is the value of our national qualification against other local provider-based certificates, both here and overseas.
SOMETIMES I SEE PEOPLE LEARNING THINGS IN DIFFERENT YEARS OF THEIR APPRENTICESHIP THAN I DID. WHY DO CHANGES GET MADE TO THE QUALIFICATION, AND WHO MAKES THE CHANGES?
The qualification you complete in your apprenticeship is constantly being reviewed, and sometimes there are changes made. There is an advisory group who constantly work towards making our hairdressing and barbering qualifications relevant to the industry. The Advisory Group reviews these qualifications regularly. They meet four times a year to talk about the changing industry needs. A change normally happens when the advisory groups take on board feedback to make sure that the current qualifications are meeting the needs of industry, says Renee Heatherwick. This is why you may experience changes to the hairdressing or barbering qualification, or see other apprentices doing units at a different time than you did. The Targeted Review of Qualifications (TRoQ), which is currently taking place, will also mean some substantial changes to the national qualifications in the next couple of years.
WHY DOES IT TAKE SO LONG TO GET QUALIFIED IN NEW ZEALAND?

A hairdressing apprenticeship takes about three to four years to finish. This may seem like a long time when you could go into a full-time course and come out after a year with a certificate. But the difference is significant. The reason that our qualification is this length is because this is what the hairdressing industry decided on as the best length of time. Their decision is based on what the needs of the industry and what skills you need to have to meet these needs.
Thanks to Danika Johnson and Aaron Lane for contributing their questions. Remember, if you have your own questions or queries then email at Kelly.h@hito.org.nz. Your question could be answered in the next issue of Forma.
r to be it cheape making
t a studen
3 Code: 6517
making it cheaper to be a student

HITO have teamed up with StudentCard, NZs Largest national tertiary discount network, to bring you a special edition exclusive HITO Official Trainee Card. This will be free for all trainees and will replace your old student ID card.
Save hundreds of dollars nationwide on everything from movies, insurance, power, coffees, stationery, household goods, and more, all with big name brands that you already shop with. Some examples; $10 MOVIE TICKETS WITH HOYTS $6.90 PIZZAS EvERYDAY AT DOMINOS SPECIAL PRICE BURGER KING MENU SPECIAL OFFERS AT vODAFONE 10% OFF WINES AND SPIRITS AT LK COST + 10% AT NOEL LEEMING / BOND & BOND $80 CREDIT OFF FIRST POWER ACCOUNT WITH CONTACT ENERGY 30% OFF STATIONERY WITH OFFICE MAX 5% OFF ELECTRONICS, 10% OFF STATIONERY AT WAREHOUSE STATIONERY Plus heaps of other deals all over the country, all for you, available everyday with your HITO Trainee Card. Registration packs will shortly be winging their way out to you via email and post so look out for them.
r to be it cheape making
t a studen
Code: 65173
making it cheaper to be a student
Letters from Lyndsay

Lyndsay Loveridge is an experienced stylist, trainer, salon owner and mentor. She has been a HITO champion, Training Salon of the Year owner and ambassador. In this issue of Forma, she has written a letter of encouragement for both employers and employees. She shoots from the hip in her own unique style.
Dear Trainee/Apprentice
TAKING OWNERSHIP OF YOUR OWN TRAINING
This is a hard hitting letter that I truly urge you to take the time to read: Jim Henson, the creator of The Muppets, said Lifes like a movie, write your own ending. Keep believing, keep pretending. You are now a young adult and are responsible for your own destiny and, in this instance, your own training. If you are like most of the creative, rightbrained personalities who choose to become hairdressers, we are often in a hurry to get to what we want to do the creative stuff. We all need to start at the beginning and set some strong foundations on which to build the basic skills to become a qualified hairdresser. This means firstly understanding what you have committed to. If you dont understand, then ask and ask again until you do. Find a mentor/buddy - someone who will guide your path and keep you to task. Training is about pacing: First you must learn each task.
Next you must practise over and over until you are competent. Then and only then can you begin to collect your evidence. Once you have all these boxes ticked you are ready to be assessed by a Training/Tutor Assessor. These are the standards you must deliver - not your salon standards but rather the standards as defined nationally by all assessors who teach the units in hairdressing. There lies the answer: your trainer should be knowledgeable in the units you will be learning. Therefore choosing someone who has sat them before is a wise move. I didnt get there by wishing for it or hoping for it, but by working for it. Estee Lauder If you dont have the right person in your salon, talk with your HITO Sales Manager there are other options. The only way to ensure you will qualify is to commit and to chip away daily, weekly. Its your responsibility to PRACTISE until you have each skill mastered. Trust me, if you dont plan and commit then you will have neither the skills nor the knowledge that allow you to choose your path in life.
At this point you are probably thinking rubbish, I am different! Guess what, we are each different! So lets get down to the nitty gritty: you have chosen to be a hairdresser and the only roadmap is the one we all must travel. The only difference between us is how focused we are and how much we are prepared to commit and to work? It is your employers responsibility to meet the needs of your training, be it in-house or sometimes beyond. What is three years out of your life time to give you the most amazing career opportunity that will let you choose where to from here? The world really can be at your beck and call! However, if you lose your focus or let people or circumstance stand in your way, your future may not be as bright and full of promise Trust me this is an amazing career choice, keep it front of mind and who knows it may be your name we see in lights! Good Luck.
Lyndsay Loveridge
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I didnt get there by wishing for it or hoping for it, but by working for it.
ESTEE LAUDER
Dear Salon Owner/ Employer

TAKING LEADERSHIP OF YOUR SALON TRAINING
This is a hard hitting letter that I truly urge you to take the time to read. Please first read my letter to your Trainee/Apprentice. As the employer, you have entered a Training Agreement and you have responsibilities to effectively train in an appropriate time frame; meaning in readiness to meet the assessment timetable of your trainee/apprentice. You cannot escape the responsibility of tomorrow by evading it today. Abraham Lincoln
Its a different world out there from when any of us trained; there are distractions, and there is a sense of urgency by your employee to actually do hair.
It really can be as simple as communicating openly, regularly and having an in-salon training program that, when aligned to the HITO training, does deliver. There are no excuses when all parties met their responsibilities. Make it a priority and it will be a winwin. You should find greater staff stability and with it better returns. Take it from one who knows and has been there done that!
Its easy for us to get caught up in the many commitments of both our salon and personal lives and miss those tell-tale signs of despondency because of a lack of progress.
Remember, a happy staff is a productive team who are having their needs for education, challenge and responsibility met, and doing what they were employed to do hair!
Lyndsay Loveridge
You cannot escape the responsibility of tomorrow by evading it today.

ABRAHAM LINCOLN
Recession proofing your business

Getting through a recession can be tough for a small business. With expenses increasing, sales going down and customer and employee retention issues, business owners need to have a plan in place to come through the other side. We have done some research and here are 8 things you can do to help combat a recession and see that your business comes out the other end stronger than ever.
1.
MAKE A PLAN YOU CAN STICK WITH AND STICK WITH IT!
You need to have a plan in place of how youre going to manage your expenses in the recession. Its a good idea to make a list of all your expenses and see what could be removed. Some things, such as loans, rent or mortgages, will still need to be paid as these are important to keeping your business going. You will probably find there are some other expenses that you could do without though. This is not a good time to indulge in luxury items those things can wait until the situation improves. A helpful idea is to split large expenses into smaller ones so that they become more manageable. For the things you need to spend money on, look around and try to find better rates by comparing prices offered by different suppliers.
In a recession, you will find other businesses lowering their prices to try and attract your clients. Make your clients understand why they should keep coming to you. Make sure your clients leave feeling like vIPs. If you can, reward loyal customers with discounts, loyalty cards and gift certificates. Remember, if your current clients are satisfied, they will not only keep returning to you, but they will bring new clients to you.
They will be motivated to work extra hard to achieve better results if it will help save the business and their jobs. Show yourself to be leading the charge by putting in extra effort and hours.
4. INCREASE SKILLS AND INvEST

IN TRAINING
You may find that a recession will leave you or your staff with some spare time, so use this to increase skill levels. This will benefit you in the long run. Now would be a good time to build on your knowledge and learn new skills in the technical and financial aspects of your business. Your customers should be impressed with your product knowledge and think of you as an expert. We cant say it often enough Keep training your staff, so they can provide top notch service now and especially in the future. Difficult times dont last forever and growing an apprentice now will reap you and your business massive rewards later. Invest in an apprentice now. Businesses all over the world are rediscovering that the most cost effective
3. HOLD ON TO YOUR BEST

EMPLOYEES
Losing well-trained stylists isnt something you can afford in a recession. Remember, your employees may be having financial problems of their own and their first priority is to take care of their families. You dont want to lose your best employees to your competitors just because they will be paid 50c more. Reward your best employees for their efforts through bonuses or raises linked to performance. After all, if your business starts doing better through their efforts then you can afford to give them a bit more money. Dont leave your employees in the dark make them aware of your business situation.
2. GIvE YOUR CLIENTS THE RED
CARPET TREATMENT ADD vALUE
Now is the time for you to pamper and take care of your clients more than ever.
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and productive employees come though trade apprenticeships. Dont get left behind when things improve, you could be looking at a big gap in your salons skills.
5. OFFER SPECIAL DISCOUNTS

AND FREEBIES
New clients (who may also be feeling the heat of the recession too) will be on the lookout for special deals and freebies. Develop special offers and discounts to attract these people, but its recommended tieing them to a specific timeframe (e.g. for a limited time only). This creates a sense of urgency, and you will get some cash revenue quickly.
who can ensure that your salon is always at the top of the list in internet searches. If youre not up with new technology, bringing in fresh, new talent into the salon with an apprentice could just be shot in the arm that your salon needs. Finally, now could be a good time to start using some new accounting software so that you spend less time balancing the books. This could save you days in the future.
8. DONT WAIT UNTIL ITS TOO LATE

Last but by no means least. If you are serious about your business, dont expect things to improve by magic. Take the bull by the horns and make positive steps in the right direction now. Your livelihood is depending on you. . . For more informtion and advice check out www.morebusiness.com
7.
BE INNOvATIvE
One definition of insanity is doing the same things but expecting different results. Are you going through the motions, working yourself and your team to the bone but still not seeing any changes? Then you need to be doing things differently by being innovative. Work with your employees to think of ideas to save money or increase sales. Get feedback from your customers to find out what new products or services they need and fill up that need fast before your competitors do! Things wont change until you change the way things are done.
6. USE NEW TECHNOLOGY

Think about ways you could use technology to create more efficiency. Make use of the internet to advertise your services. Many of your clients will be internet savvy, and the cost is very reasonable compared to traditional methods such as the newspaper. Make your website attractive and interactive, so people will enjoy visiting. Creating a Facebook page is another way to interact with your clients and advertise your skills. Another idea is to hire experts
We cant say it often enough Keep training your staff, so they can provide top notch service now and especially in the future.
Gain a National Nails Qualification by Experience

ITOs Auckland Sales and Liaison Manager Loretta has always been passionate about nails. After years in the industry, she is proud to have achieved the National Certificate in Nail Technology. Loretta completed her national certificate through the Qualification by Experience (QbyE) process. This means she could use her experience in the industry to gain the qualification, something she would recommend to everyone in the nail industry. The national qualification is well worth doing its worth its weight in gold, says Loretta. It shows you have been through the benchmarks and youre competent in everything. Its about being able to give an all-round service for the client. Loretta began in the nail industry after first starting her career in hairdressing. I was getting my own nails done often, and I felt like there was a need there, she says. She got a kit, taught herself how to do gel nails and began working in a nail clinic in Auckland city. Loretta also opened her own small business for a period of time. She found that because she didnt have any formal training, she had gaps in areas such as the chemical aspect of nails and health and safety. These are an important part of training in the nail industry. People can often miss out on this if they are not trained beyond the technical skills. Because of Lorettas lack of understanding in these areas, she ended up with a skin condition on her hands. It was itching and burning, she explains, so I called around to try and find help. Eventually I got to Anne Trott. Anne was the owner of Creative Nail Design (CND) at the time and she helped me find out that I had chemical overexposure. I had no idea that this could happen I really didnt know about chemical compositions, or health and safety. Anne was a huge help to Loretta, who went on to do a CND workshop. She became
LORETTA THOMPSON
LORETTA THOMPSON
much more aware of the health and safety aspects after this training. Since Loretta came on board at HITO last year she has decided to continue her education in nails and complete her qualification by experience. In the qualification you get information on a broader spectrum, not just the practical skills. I found that I still had loopholes in my understanding of skin, anatomy and health, and the national qualification filled these. If you do Nail Technology by QbyE or as a trainee, you will get the knowledge you need to carry out the service to a high standard. Loretta encourages everyone to gain their national qualification. Getting qualified sets the standard in the industry.
SUSAN JACOBS
When Susan found out that she could gain a national nails qualification by using her experience, she jumped at the chance. Id wanted to get a national qualification for a long time. I think anyone who is willing to grow in themselves should be doing that. Getting qualified helps to grow your business as well, she adds. Because of the lower standard in the nails industry in New Zealand, the industry has had some negative publicity over the years and earned a bad reputation. Hairdressing and beauty therapy have always had apprenticeships and qualifications that are recognised, and I think the nails industry should be the same. A national qualification is so important because it sets the bar higher. People who arent trained well can cause a lot of damage to the nail plate. At The Makeup and Nails Studio (which Susan operated in Newtown for 10 years, then moved to Hataitai 3 years ago) she trains people to a higher standard. Trainees at her studio learn for 3-4 hours a week inhouse over the course of three months. This isnt something you can learn properly in a few days, Susan says. The practical skills and the theory need to go hand in hand. She says the standard set by a national qualification gives clients the confidence that they are receiving the best. Clients can ask, are you qualified? You wouldnt go to an unqualified hairdresser, and you dont have to get your nails done by an unqualified person either.
usan is passionate about the nail industry. Owner of The Makeup and Nails Studio in Wellington, she has been in the business since 1985. She has seen the nail industry change a lot over this time. When I trained in nails, things were very different to what they are today, she says. I was trained by someone in three or four days, and we practiced on hard boiled eggs! We used to do really hard porcelain acrylic nails, Susan explains, and the people who would come in were mainly housewives who had some money to spend. It wasnt as common to get your nails done as it is today. After her training, Susan continued to learn from her mistakes and gather information to educate herself more. She also spent time doing makeup artistry, working on Lancome and Estee Lauder counters, as well as tutoring at Whitirea Polytechnic. I always wanted to do more training and see more value out there in the nails industry. There is no way that you can learn everything in a couple of days, but this is the type of training I was seeing. I want to see a much higher standard in the industry.
SUSAN JACOBS
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If youre interested in getting a National Qualification in nails, heres what you need to know:
WHEN CAN I START?
You can sign into a training agreement today to start your learning. When you application is approved, HITO will send you the salon skills assignments to work on. When you have completed the one week training course, HITO will send the remaining assessment documents to you. Where will the training take place? 95% of training will be done in the workplace, either with your qualified trainer or CND, using the DvD training material. The 1 week skills training course with CND will take place in either: Auckland Wellington Nelson Christchurch We can arrange other locations if there is a minimum of 10 trainees who are interested. Contact your HITO regional manager for more information. Course dates will be in early 2013 and will be arranged based on the number of people applying. The training course will take 5 full days and will take place from Monday to Friday 9am5pm. However under special circumstances the course may run over a weekend. Travel and accommodation is not included so will need to be arranged by the trainee.
WHAT QUALIFICATION DO I GAIN?

You will gain the National Certificate in Beauty Services (Nail Technology) Level 3. When you complete your traineeship successfully, HITO will send your certificate to you.
Build a 3D model of a nail, take a photo to send in for marking, as you build the nail structures you will describe the functions of each and find out about the supporting structures. Take some time to find different images of nail conditions and then describe the signs/symptoms, possible causes and how to manage the situation if a client has this condition. Practical work will include: When you have become experienced in a practical skill, you are ready to work on the portfolio. These can be done on paying clients A guide book has been developed to help encourage you to through the process of what you will need to collect during this process. When this is completed and signed off by your employer it is ready to be submitted to HITO for marking.
WHAT WILL I LEARN?

The practical skills you will learn include: - Perform Acrylic nails (including pink and white tips and sculpture) - Perform Gel nails (Hard Gel) - Perform basic manicures and pedicures - Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy - Perform creative work including French polish and Nail art (ornamental and decorative) - You will also learn theory skills to support you along the way. You will need to complete a First Aid course, but this is not included. You will need to source these units through St Johns.
vERIFICATION
A qualified verifier will visit you at your workplace to observe you working as a nail technician. Your portfolio will be marked by a verifier at HITO and returned to you afterwards. To find out more, contact your regional HITO Sales and Liaison Manager or visit www.hito.org.nz to download a Training Agreement.
HOW MUCH DOES IT COST?

The total cost of the traineeship is $1750. This is made up of: $200 for an application fee $315 for an assessment fee and to register credits $1235 for the week long training workshop and training materials
WHAT DO YOU NEED TO DO TO COMPLETE THIS QUALIFICATION?

The most important part of this is to make the commitment to do the work required. Your assignment work will include: Salon Skill assignments are a series of tasks for you to work through under the guidance of your employer. A great way to start the on the job training process. Finding images of tools of the trade and describe how to maintain these, also the difference between high risk tools and low risk tools.
HOW LONG DO I HAvE TO COMPLETE THE TRAINING PROGRAMME?

The training programme will take 14 months to complete. You will be using your skills long before you gain your qualification.
nail technology
Make nails your profession
Do you want to...
Perform Acrylic nails (including pink and white tips and sculpture) Perform Gel nails (Hard Gel) Perform basic manicures and pedicures Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy Perform creative work including French polish and Nail art (ornamental and decorative) Learn skills to work within the salon Gain knowledge about the nail Learn about the tools and products that you will work with Work safely and professionally.
National Certificate in Beauty Services
HITO has launched a new traineeship just for you. Taking 14 months, you will learn skills in an intensive 1 week workshop and then put your skills into practice in your workplace. Put your skills to the test, gain a national qualification. APPLY TODAY
You can download an application form from the HITO website at www.hito.org.nz/documents-forms/training-agreements/ or email us at enquiries@hito.org.nz
Real skills. Real support. Real career.
Margaret was the most inspirational of women; a pioneer of our industry who readily put up her hand to make a difference and to pay it forward.
MARGARET YATES
T
he hairdressing industry lost a legend in November with the passing of Margaret Yates. A founding member of HITO and the first HITO Chair, Margaret was a champion of our industry. She has contributed hugely to shaping the hairdressing industry and the qualifications we have today. In her long career, Margaret earned a lot of achievements to her name, including receiving an MBE for her services to the hairdressing industry. Her strong leadership helped set HITO up as a respected ITO, says HITO CEO Erica Cumming. The development of the standards and qualifications that were registered with NZQA was a significant achievement as hairdressing was one of the first qualifications to be registered Margaret was well respected within the industry and beyond with many government officials recognising her commitment to the industry and education. She was a straight talker and nothing but the best was good enough. This attitude helped carve out the role of HITO and the need for high quality standards. Jo Morshuis, an industry leader, has known and worked with Margaret for over 30 years and was on the first HITO committee with her. Margaret worked tirelessly for the industry, fundraising for the World Cup and for the Association in generalMargaret was one of the most energetic women that I have ever met and nothing was ever too much of a bother for her if it was for the good of the industry, Jo says. Margaret was one of the founders of the New Zealand Association of Private Education Providers (NZAPEP), and she also founded Avonmore Tertiary Academy. Avonmore continues within her family now with two of Margarets children carrying the school on. As well as being heavily involved in training and education, Margaret was a salon owner. She had a chain of salons in the Christchurch area under the Yates Professional Salons name. She was also a much loved wife, mother and nan. Margaret was the most inspirational of women; a pioneer of our Industry who readily put up her hand to make a difference and to pay it forwardI was a rooky and Margaret a pro, but she took me under her wing and made me feel of value, says Lyndsay Loveridge, experienced salon owner, trainer and industry mentor. It is because of Margaret and others like her that I began my path in hairdressing Margaret can and should be remembered Jason Hare, HITOs National Quality Assurance Manager, trained under Margaret and was mentored by her.
the loss of a legend

for the rich and vibrant life she led and for the way she really did make a difference! She was a matriarch of the industry and a lot of people feared her, but all admired what she achieved. She is remembered for being completely blunt, but if she believed in you, she would support and mentor you to achieve as much as you could.
MARGARET YATES
Even when youve been in the industry for so long, its good to know youre still doing everything right.
The next generation of male grooming at Dads & Lads

Think Xbox, a big TV and a fantastic atmosphere and youve got Dads & Lads male exclusive salon. Everything about this mens salon says masculine, right down to the Dads & Lads Ute parked out the front.
Were fully kitted out masculine, says founder and owner Rebecca Bruce. No fluffiness! Rebecca opened Dads & Lads in New Plymouth in 2008 to cater for the next generation in male grooming. She has created a mens haven where guys can relax and unwind while receiving top of the line service. Men should be given the same options as women to prioritise how they look. People often have an image of an old-fashioned barber who just does short back and sides, but a lot of men are more fashion conscious now and want more than that. At Dads & Lads men can get a service that fits their needs, whether that is a quick trim or a fashion cut and colour. The salon also has a Gentlemens Retreat where you can unwind with a massage, facial, hot shave or waxing. With treatment names like Iron Man Facial and Pimp My Ride, this part of the salon keeps its masculine edge as well. Dads & Lads havent completely strayed from the traditional barbershop model though. They have effectively incorporated aspects of a typical barbershop with a modern twist. The salon has kept a no appointments necessary rule, an example typical of a traditional barbershop. However with the business of the salon there are often long lines for a chair. To help people find the best time to rock up, they have created a unique online view the queue system. All you need to do is head to the Dads & Lads website (www.dadsandlads.co.nz) and you can view in real time how many people are in the queue. Modern features like this keep Dads & Lads on the cutting edge. There are two Dads & Lads salons currently operating, and Rebecca is looking for the right people to open other franchises around the country. The Dads & Lads mission statement is that by 2020, we expect to have Dads & Lads in every city around New Zealand. We want men everywhere to be able to get great service, Rebecca explains. At Dads & Lads, the culture is quite different than that of a female hairdressing salon. Its a lively experience with lots of laughter, she says. And its not just the atmosphere but the skills and style that are different as well. The skills in barbering are actually really different to that in hairdressing. We look at what hairdressers can do and say wow, and vice versa. One main difference between hairdressing and barbering is the speed. Barbering is a very fast paced industry and Rebecca says the salon will easily do over 100 cuts per day. She loves the variety this brings. Although fast paced, barbering still brings
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DADS & LADS
THE DADS & LADS UTE PARKED OUT FRONT
REBECCA BRUCE (MIDDLE LEFT) WITH THE STRATFORD TEAM
THE NO FLUFF INTERIOR
the precision, accuracy and high standard that customers expect. Every 20-30 minutes theres a new person in my chair, she says. We get to talk to so many different types of people it can feel like you go around the world in a day. Originally from the UK, Rebecca fell into barbering at age 15 and knew this was the career for her. When she trained, there was no barbering qualification available. All of the training I had was in-house. If you left a shop you didnt have a certificate to show for your training, just a reference, she explains. After moving to New Zealand, Rebecca worked for another barber shop before opening Dads & Lads. At first she thought that having a piece of paper wouldnt make much of a difference to her career, but as the business grew rapidly she found it hard to find good staff. She quickly realised that the best option was to train her own apprentices,
and discovered she would have to be nationally qualified in order to do this. Rebecca put her 15 years experience to work in gaining her qualification via the QbyE process. QbyE (Qualification by Experience) is a way of using your experience in the industry to get nationally qualified. Rebecca found the whole process to be really positive. It was really good to see that what I had been trained in was what was expected, she says. Even when youve been in the industry for so long, its good to know youre still doing everything right. She gained her National Certificate in Barbering and was then able to begin training her own staff at Dads & Lads. Rebeccas on to her second apprentice, while the first person she trained is now managing a new Dads & Lads franchise. Rebecca has become an advocate for qualifications in the barbering industry.
It sets the standard highercustomers feel more at ease knowing that their barber is qualified, she says. Rebecca found that gaining her national qualification was not only good for her business, but it has opened up other doors for her too. Since qualifying she has worked alongside the team at HITO on some NZQA barbering standards as the industry representative. For anyone thinking about getting into barbering, Rebecca wholeheartedly recommends it. Barbering is a growing industry I encourage people to give it a go. Go into your local barbershop and give it a try!
To find out more about Barbering as a career and Modern Apprenticeships in Barbering, call HITO on (04) 499 1180.
RAY SHAvES A MANS BEARD FOR CHARITY, 1967
RAY ASTWOOD
A Landmark 50 Years in Barbering

In December barber and hairdresser Ray Astwood reaches 50 years in barbering, a landmark we think is worth celebrating. You can do a lot with a career in hairdressing and barbering, Ray says, its all relative to what you put in. The industry has been very kind to me.
salon owner and industry assessor, he has worked closely with HITO for many years and has been involved in Hairdressing Associations at a local and national level since about 1978. A career highlight for Ray was his induction into the HITO Hall of Fame. Raised in Cambridge, Ray began in the industry back in 1962 when he took up an apprenticeship as a barber at H.L. Hooker and purchased his first barbershop in Hamilton five years later. He has been in business ever since. In 1975, Ray, along with his wife Georgene and their first apprentice, opened Hairline Ladies & Mens Hair Designers. Hairline is still successfully operating today with 9 staff. The biggest change Ray says he has seen over his career is the introduction of unit standards and National Certificates. Apart from those changes, the foundations of the industry have stayed the same. Styles change, but haircutting stays the same, he explains. Over the course of their careers, both Ray and Georgene have been very involved in training. The husband and wife team have
trained all the staff employed by Hairline Salons; something Ray says involves a great deal of time, but is well worth the effort. He is very dedicated to the industry as a whole and to sharing his knowledge with young hairdressing apprentices. Ive always said that youth are the future, and you cant get anywhere if you dont train people, he explains. Rays favourite saying is more sweat in training, less blood in battle, which sums up his approach to training the more, the better. Since 1967 Ray and Georgene have employed about 130 staff and trained approximately 80 apprentices, many of which are still in the industry today and have opened their own salons in both New Zealand and Australia. And Ray isnt finished yet. A new apprentice has just started on the Hairline team, and he will be doing their initial training. Many of Rays staff have done extremely well at local and national competitions while some have gone on to work at acclaimed salons abroad. Two of his previous staff have worked for vidal Sassoons Salons in London, another has worked for Charles Worthington, and one for Sean Hanna.
Ray and Georgenes children are also involved in the industry, making it somewhat of a family business. Their son Blair, a qualified barber, has been on the HITO Board for a number of years, having only recently left with the introduction of the new Board. Their daughter is a trained hairdresser and barber and a HITO assessor. If Ray was to attribute one thing to helping him through his long and successful career, it would be his faith. Rays strong Christian faith has been a backbone over the years, he explains. With one 50 year landmark under his belt, the next may not be too far away as Ray also ticks off his 36th year in womens hairdressing.
RAYS WINNING DAY MODEL FROM A 1987 COMPETITION
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National Certificate in Hairdressing
Stand out from the rest

Do you want to...
Increase & extend your cutting skills? Take your work to the next level? Gain platform presentation experience? Create an amazing portfolio? Improve your competing skills? Profile you and your salon? Get recognised for advanced skills? Impress clients?
This programme will help you form your ideas about future fashion trends, create style guides to use when developing portfolio work and demonstrate your ideas to colleagues. By the end, you will have developed your oral presentation, research, critical analysis and portfolio skills to the next level.
6 Month Programme Online learning $750 to sign-up
You can download an application form from the HITO website at www.hito.org.nz/documents-forms/training-agreements/ or email enquiries@hito.org.nz
new staff member
how to find a
Do you need a new staff member?

Good employment practices around recruitment are important to the running of any business. Before you start looking for a new team member, take a look at the recruitment guidelines below. We have put together tips for each step of the recruitment process so you can find the right person the right way.
1.
DECIDING IF YOU NEED A NEW STAFF MEMBER
New Zealand Association Registered Hairdressers (www.nzhairdressing.org.nz) Word of mouth (family, friends, employees, other salons, cafes and clients) In your salon or on your window When advertising, make the advert short, sharp and exciting. Include details like if the job is part time or full time and ask for a Cv and cover letter so you can see a sample of the candidates writing. Avoid putting anything into the advert that is discriminatory (for example, things that have reference to age, weight, height, religion, gender or culture).
Tell me what you know about training to be a hairdresser? What would you consider to be appropriate clothes to wear to work? What motivates you? What are your strengths and weaknesses? Tell me about your interests? Where do you see yourself in three years time? (Find out how hungry are they to progress). What are your future goals? What other career options have you considered? What do you know about our salon? What is important to you in a job? Have you had a manager before and if so what were the things that you liked/ disliked about their management style? Have you worked in a team before? What were the things you liked/disliked about this? What are your salary expectations? Where do you think a career in Hairdressing could take you? What is your understanding of an apprenticeship? (Only for if youre employing an apprentice). At the end of the interview, always ask them if they have any questions for you. This will give you an indication of what they are interested in and what they need from a job in your salon. In an interview the questions you ask must relate to the position that you are offering. You cannot ask questions that might discriminate against age, culture, gender or religion. At the time of the interview or shortly after employing a staff member you may wish to quiz them in order to determine whether they are: Analytical think and work step by step and like doing things in orderly sequence, Holistic think and work intuitively, spontaneously and like general overviews, Or a Combination of these.
Ask yourself what your businesses needs are and whether you are prepared and organised to bring a new team member on board. Think about: Do you need an apprentice or qualified staff member? How will this new person benefit your business? Do you have the facilities for another team member? Are you ready to spend time training? What person would be the best fit for your current team? Would it be better to recruit two team members at the same time? Do you have a senior or trainer who can assist you with training? Do you have a relationship with your HITO Sales and Liaison Manager?
3. SHORTLISTING
If you have more than one person apply for the position, carefully read their Cv and take into consideration their skills, your needs and how they will fit with your current team. If you only have one person apply, ask yourself if they are the right person? You do not have to use this person if they do not fit your needs. Re-advertise!
2. ADvERTISE
So you have decided to go ahead with finding a new team member and you need to advertise your vacancy. Where to Advertise? Internet sites We recommend advertising on the internet as this is the first place many young people look when job seeking. a. www.hito.org.nz (free until the end of 2012) b. www.gumtree.co.nz (free) c. www.te.co.nz (free) d. www.trademe.co.nz (minimal charges) e. www.seek.co.nz (charges) f. www.myjobspace.co.nz (charges) At Training Providers By talking to your HITO Sales and Liaison Manager Newspapers and local community newsletters Career services (www.careers.govt.nz) Gateway Co-ordinators at local schools WINZ (www.winz.govt.nz)
4. INTERvIEWING
For the interview, meet the potential new employee in the salon as this gives you a chance to observe them in your environment and identify any reactions from current staff. It can be helpful if you can hear the initial conversation they have at the reception area this can help build a picture of how they will act around people they dont know. Consider taking your potential employee somewhere other than the salon to do the interview so that they feel a little more at ease. This will also let you observe them in another environment. Interview Questions Below are some example interview questions that you may want to use. What skills and attributes do you feel you have that will contribute to the Hairdressing Industry?
Reference checking your potential staff member is a very important part of the recruitment process. Some employers fail to do this and then find that they have employed someone who does not have the skills that they said they had in the interview.
It is recommended that you do at least two reference checks for each potential staff member. If the candidate has not had a paid job before, then referees such as the school dean, teacher or family friend can be used. You must get written permission from the potential staff member to contact the referees for the reference check. Under the Privacy Act you do not need to give the candidate the information that you were given from the reference checks. You can visit www.privacy.org.nz for information on the Privacy Act. Information from the reference checking should form one part of your overall decision about employing the potential staff member. You also need to take into consideration all aspects including: The interview The Cv Your current team fit And, of course, your own gut instincts. When you ring a referee you need to: Explain who you are and why you are calling. Ask if the person is happy to give this information and if they have 5 minutes free. Have the question form in front of you and fill this out as the person gives you the information. Thank the person for their comment and time. Once you have made a decision about a new employee, the next important steps need to be followed: verbal Offer Letter of Appointment Written Employment Agreement Job Description Induction
5. REFERENCE CHECKING
Reference checking your potential staff member is a very important part of the recruitment process. Some employers fail to do this and then find that they have employed someone who does not have the skills that they said they had in the interview, or who may have had previous employment issues. You need to check that the following are true and accurate: What was discussed in the interview The information presented in the curriculum vitae (Cv) The qualifications presented. By speaking to previous employers, you can get a good understanding of how the potential staff member has worked in a team, the quality of their work, their organisational skills, their honesty and punctuality.
6. vERBAL OFFER
A verbal offer is best done in person but can be undertaken over the phone if appropriate. A verbal offer is binding once offered so you need to be sure of what you are offering. When speaking to the person, discuss: The position that they have applied for The date and time they will start The agreed hours of work The confirmed venue Salary What to wear What to bring (IRD and bank details) That you will follow up with a letter of appointment and a written employment agreement.
7.
LETTER OF APPOINTMENT
A letter of appointment outlines the conditions that you as an employer are offering. This can be given before an employment agreement but generally is given at the same time. An example of a letter of appointment can be found at www.ers.dol.govt.nz
8. WRITTEN EMPLOYMENT AGREEMENT

All employees in New Zealand must have a written employment agreement. A free step by step tool to make an employment agreement can be found on the Department of Labour website www.ers.dol.govt.nz or can be purchased through HITO for $45. An employment agreement must include: The names of the employee and the employer A description of the work to be performed An indication of the place and hours of work The wages or salary payable
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A plain language explanation of services is available to help sort out employment relationship problems A provision confirming the right to at least time-and-a-half on a public holiday For most employees, an employment protection provision that will apply even if the employers business is sold or transferred, or if the employees work is contracted out. Once an employment agreement is given, tell the potential staff member that they have the legal right to take this document away and encourage them to seek independent advice. This will ensure they are making an informed decision. The employment agreement should be signed by all parties as soon as possible before they have started work. Give a copy to the new staff member. If there is no written employment agreement, an employer may be fined.
Add a clause that says any other duties that the employer may require as this will cover times when you, as the employer, have additional tasks outside the usual day-to-day duties such as a fashion show, held after hours.
Emergency contact details KiwiSaver forms Letter of appointment Employment Agreement On the new staff members first day Show them the facilities (toilets, staff room, kitchen etc) Introduce to team members Go over alarm and codes Phone manner Computer Confirm hours of work including breaks Explain salon hours Clarify role, set standards and expectations Training dates and times Staff meeting times and expectations Train on point of sale (POS) system Explain where they will be working on the floor Salon processes and procedures. It is good practice to record what has been discussed and that the expectations are clearly understood by the new staff member.
10.
INDUCTION
When a new staff member starts work, it is important that any necessary work related tools and needs are organised. Ensure that all housekeeping rules and expectations are made clear and understood. Examples of induction process include discussing aspects relating to: Before the new staff member starts at work: Work space Space for bag Business cards Email or computer log in Keys Documents that need to be given/signed by the new staff member IRD form Bank account pay details
9. JOB DESCRIPTION
Outline in writing the tasks and duties that the employee will be undertaking in their employment. Give the staff member a copy and place a copy in their personal file.
got a job vacancy in your salon, clinic or barbershop?
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Maori and Pacifika Hui

The New Zealand Government has a strong focus on the participation, engagement and achievement of Maori and Pasifika learners in tertiary education. So, in October, HITO brought a group together to discuss how we can better assist Maori and Pacifika learners.
CULTURAL GREETING TO ENTER THE ROOM
DENISE WHYTE FROM WELLCUT AND MORE HAIRDRESSING, TIMARU
KAUMATUA ALEXANDER WATSON
e asked what we can do better to help these learners achieve, and to meet their educational and cultural needs. People came to Wellington from all around the country so we could draw on their wisdom and experience. It was a great day with a good mix of attendees, says HITO CEO Erica Cumming.
Taranaki Te Atiawa, Te Mate Hou hap Waiwhetu, Wellington). The day was filled with great discussion and people were really engaged, says Erica. Everyone was generous with their time and contribution. It was great to see future industry leaders. All of the group are committed to ensuring that Maori and Pacifika people get opportunities and are successful. Among the discussions, the group recognised that the hairdressing and barbering sector is a really great way for Maori and Pacifika to use natural, creative talents. As a hands-on career, it could be seen as well suited as they often enjoy a practical style of learning. Another key point that came up from the group was the need to consider how better to support the diversity within the hair sector. There are many Maori and Pacifika people in the industry, and this number is continuing to grow.
The importance of having iwi, hapu and whanau engaged in training was highlighted too. Having that support helps trainees to succeed. Denise Whyte from Wellcut and More Hairdressing in Timaru expressed her thoughts that encouragement and support is of particularly great value to Maori and Pacifika learners. She says the supportive environment of the salon or spa when mentoring and buddy systems are in place can help see these apprentices achieving better results. At the Hui, some people expressed concerns around cultural stigma, such as that around family obligations versus work obligations. The group recognised that both work and family commitments can be managed with clear communication and respect. This day has formed the basis of a think tank and the group will continue to work together to help see more Maori and Pacifika learners achieving.
Both Maori and Pacifika were represented, trainees and employers, people who have done the full apprenticeship pathway and those who have done pre-trade courses, some who are qualified and others who are still on their way to gaining their qualification. Ron Taukamo from Skills Active (the Sport and Recreation ITO) facilitated the Hui. Rons tribal affiliations are Ngti Porou, Ngti Ue Pohatu, Te Whanau Hinetpora, Te Rarawa, Te Aupouri. The meeting began with a traditional welcome by Kaumatua Alexander Watson (Te Atiawa Taranaki) and Kaumatua kaikaranga June Te Raumange Jackson (Taranaki Iwi, Ngati Haupoto hap,
Both Maori and Pacifika were represented, trainees and employers, people who have done the full apprenticeship pathway and those who have done pre-trade courses, some who are qualified and others who are still on their way to gaining their qualification.
Gateway is coming in 2013

Beauty Gateway is an exciting development for those wanting to find out what its like to work in the beauty industry while still at school.
his new Gateway programme allows secondary school students to see what its like in the beauty industry by working in a clinic for ten days. Students will achieve units and gain level two credits to go towards their NCEA. This is a fantastic opportunity for school students to stay in school while trying out what they want to do for a career. By spending time in a clinic, students will gain a little real life experience of what its like working in beauty therapy. We hear from secondary school co-ordinators that the student demand for the Gateway Beauty Programme is high. The resources for this programme are being trialled by two schools, including Waiopehu College in Levin. Brenda Kean, Gateway Coordinator at Waiopehu College says one student who completed a unit in Beauty Gateway this year found the materials clean and easy to follow. Students who do Beauty Gateway normally spend one day a week at the clinic for ten weeks, to fit in with their school timetable. The focus of the ten days in the clinic is:
Students will also learn: How fashion influences makeup, skin and nail care services and products. What the benefits are when receiving facials and massage treatments from a beauty therapist. The study aspects of the Gateway dont have to happen within the clinic, but having the advice of a therapist would certainly be helpful. If you are a clinic owner and you would like to contribute to the ongoing development of these resources, we would love to hear from you. If you are a school looking to offer this to your students in 2013, please contact gateway@hito.org.nz
1. Learning about what is done in the clinic. 2. Finding out how a therapist likes to work and whats important to them, so students are able to help them in their daily work. When appropriate, students will observe treatments and give a hand and/or foot moisturising treatment. 3. Having a look at how to apply makeup and how to dress for work in the beauty industry.
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This is a fantastic opportunity, for school students, to stay in school while trying out what they want to do for a career.
Great apprentices come from...
Salons can grow their own apprentices and improve productivity with a HITO Gateway Student. Contact your local school careers advisor now to find out how to support a young person and help your business grow. Visit www.hito.org.nz/gateway to see how one gateway student has grown and developed into a truly valuable employee.
2012 has been a year of change and development

or many salons in training, we have heard that good training continues, although there has been some reluctance to employ the next apprentice. So, its encouraging to hear that salon owners are now starting to be more confident about business and will be looking to employ their first year apprentices again. Throughout the year we have heard of people who started their hairdressing or barbering training, but didnt get around to completing their qualification. It has been rewarding to work to get those people qualified. Some may think that a qualification is just a piece of paper, but the feedback from those who do qualify is resoundingly positive. Those who qualify say they feel more confident in the salon and are pleased to have finally achieved what they set out for in the beginning. Early this year the HITO constitution was amended to bring in the beauty industry and create the opportunity for all industry stakeholders to become a direct member of HITO. The value of being a member is really confirming the commitment to
industry training and the continuation of national qualifications within the sectors. HITO now has a new Board in place that will focus on ensuring that industry needs are met and that HITO is meeting educational outcomes. Welcome to Flora Gilkison, Sharon van Gulik, Jaye Clark, Anne Millar, Malcolm Gibbons, Belinda Robb and Christa Rowling. Huge thanks to the outgoing Board members for their total commitment to HITO and the work that they have done, especially regarding the HITO constitution. The Targeted Review of Qualifications (or TRoQ) within the hairdressing and barbering sectors has continued this year. This has meant that all training providers who deliver hairdressing and barbering have been required to engage, along with industry and HITO, to work together to develop a new suite of qualifications that will serve the industries well into the future. It has at times been difficult to find the best outcome, but the governance and advisory group have endeavoured to focus on the best outcomes for all involved. Work continues on the structure of the qualifications. All parties are focused on
having clear outcomes so that employers have confidence in the graduates abilities once they gain their qualification. We have just celebrated achievements within the industry at the 2012 Industry Awards. The applications this year have been great. I am excited about the strength of the apprentices applications, as well as the support in training that is evidenced by the other applications. Congratulations to all of the award recipients. We look forward to continuing to support our industries, as we aspire to have more profitable and qualified businesses in New Zealand with training as the backbone.
Erica Cumming
HITO CEO
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With Christmas and a New Year almost upon us, Id like to pass on all my best wishes for a safe and prosperous time. I look forward to hearing of your successes in 2013.
Events for 2013

JANUARY
7 21 28 HITO Office reopens WorldSkills Training in Auckland and Christchurch WorldSkills Training in Wellington and Dunedin
FEBRUARY
6 14 15 18 Waitangi Day (Office closed) Off Job Training Day Off Job Training Day WorldSkills Judges Forum
MARCH
17 18 28 29 NZARH AGM HITO AGM Closing date for WorldSkills Applications Good Friday (Office Closed)
APRIL
1 14 15 25 Easter Monday (Office Closed) WorldSkills Regional Competition in Auckland and Christchurch WorldSkills Regional Competition in Wellington and Dunedin ANZAC Day (Office Closed)
JUNE
3 8 9 10 Queens Birthday (Office Closed) Sydney EXPO Sydney EXPO Sydney EXPO
JULY
2 3 4 5 6 7 WorldSkills International Competition in Germany WorldSkills International Competition in Germany WorldSkills International Competition in Germany WorldSkills International Competition in Germany Beauty EXPO Beauty EXPO
OCTOBER
28 Labour Day (Office Closed)
NOvEMBER
17 HITO and Kitomba/NZARH Industry Awards
DECEMBER
25 26 Christmas Day (Office Closed) Boxing Day (Office Closed)

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THE AWARDS page 1

SAFE PRACTICES page 22

TAKE OWNERSHIP page 28

GOODBYE 2012 page 48

ISSUE 9 / JANUARY 2012| / $6.99 FORMA MAGAZINE ISSUE 9 | 1

2012 INDUSTRY AWARDS

2012 INDUSTRY AWARDS

FORMA MAGAZINE | ISSUE 9 | 3

Jasmine McBeth Memorial Scholarship

Training Salon of the Year 2012

Tutor of the Year 2012

Trainer of the Year 2012

HITO Photographic Competition

KITOMBA/NZARH BUSINESS AWARDS WINNERS

APPRENTICE OF THE YEAR

APPRENTICE OF THE YEAR 2012 WINNER

MARIANNA BROWN, DO. HAIRSTYLING

MID-CENTRAL REGIONAL WINNER AND APPRENTICE OF THE YEAR RUNNER UP

CENTRAL REGIONAL WINNER

MEGAN STOvELL-DUNDAS, HEADSTART HAIR DESIGN

AUCKLAND REGIONAL WINNER

MIDLAND REGIONAL WINNER

NORTHERN REGIONAL WINNER

LAURA WILLIAMS, JAN WAITE HAIRDRESSING

ALANNAH GOLDSMITH, HOUSE OF ELLIOT HAIRDRESSING

MOANA RIDDELL, HAIR SCENE HAIR AND BEAUTY

FORMA MAGAZINE | ISSUE 9 | 7

Hairdressing to me is more of a lifestyle than a job!

JASMINE MCBETH MEMORIAL SCHOLARSHIP

SOUTHERN SOUTH REGIONAL WINNER

AMELIA NICHOLSON, TOTAL IMAGE HAIR, SKIN & BODY

Jasmine McBeth inspired much of my journey this year

ANNALEE TASKER, HAIR 2 GO

KARL EDWARDS, SALON ONE THE COvE

KALEB PRITCHARD, BLAZE

FORMA MAGAZINE | ISSUE 9 | 9

TRAINING SALON OF THE YEAR

EN JAY HAIR COMPANY, MOUNT MAUNGANUI

HAIR SCENE HAIR AND BEAUTY, WHANGAPARAOA

MORGAN & MORGAN URBAN RETREAT, TAKAPUNA

vOGUE KAIAPOI HAIR SPA, CHRISTCHURCH

BLUE CACTUS HAIRDRESSING, WELLINGTON CENTRAL

FORMA MAGAZINE | ISSUE 9 | 11

TUTOR OF THE YEAR

ROBYN COLLINS, WHANGANUI UCOL

SERENA WALLACE, CUT ABOvE ACADEMY

SONIA BAKER-JOHNSTON, MANUKAU INSTITUTE OF TECHNOLOGY

LYNETTE JOSEPH, BAY OF PLENTY POLYTECHNIC

TRAINER OF THE YEAR

TRACEY LARCOMBE, AHEAD IN HAIR

ROBYN COLLINS, INDETECH

HITO PHOTOGRAPHIC COMPETITION WINNERS

PEOPLES CHOICE WINNER

TOM BURKE, CORKIN AND FRIENDS, CHRISTCHURCH

FACEBOOK PEOPLES CHOICE WINNER

DAINA TAURARII, THE HAIRDRESSING COLLEGE, PALMERSTON NORTH

JUDGES CHOICE WINNER

LOUISE HOWLETT, HIGH STREET HAIR, LEESTON

FORMA MAGAZINE | ISSUE 9 | 15

THE BLUE CACTUS TEAM

BLUE CACTUS WINNER OF THE 2012 TRAINING SALON OF THE YEAR

CELEBRATING THEIR BIRTHDAY IN STYLE

ellington salon Blue Cactus celebrated 20 years in business this October.