DIANA TRAN Dtran723@utexas.edu Current Address (until September 30, 2013) 12001 Dessau Rd.

#1633 Austin, TX 78754 (832) 541-2763 EDUCATION The University of Texas at Austin Bachelor of Science, Fall 2012 Human Development and Family Sciences San Jacinto College, Houston, TX Associate of Arts, May 2011 General Studies WORK EXPERIENCE Mimis Caf, Austin, TX Server, August 2011 present; Server Trainer, October present Pearland, TX Server, October 2008 August 2011; Server Trainer, January 2009 August 2011 Provide customer service to the guests, building personal customer relations Assist managers with ears and eyes on the floor Resolve conflicts between teammates Build relationships with teammates Promote positive attitudes with teammates and guests Center for Child Protection, Austin, TX Human Development and Family Sciences Practicum, August 2012 December 2012 Greeted families when they arrive at the center to be forensic interviewed Interacted and play games with children to help them ease their anxiety Helped prepare crafts for children Organized the play area to be more efficient for parents and children Pearle Vision, Pasadena, TX Optician and receptionist, August 2008 August 2011 Interacted with patients and answered questions before and after appointments Helped patients pick out eyeglasses that would fit their needs and personality Fixed and resolved conflicts with insurance policies and eyewear Extend-A-Care for Kids, Austin, TX Center Supervisor, December 2007 August 2008 Supervised group leaders and children Communicated with parents about questions or concerns with child(ren) Managed paperwork by having up to date forms according to child care minimum standards from the Texas Department of Family and Child Protective Services Group leader, August 2006 December 2007 Provide supervision and assisted putting learning activities for children between ages four and eleven Promoted teamwork through developmentally appropriate games and activities Volunteer & Activities S.M.I.L.E. Students Making Impacts through Love and Empathy, Spring 2012 present Center of Child Protection, Austin, TX volunteer (100+ hours) Spring 2012 present Dells Childrens Oncology Clinic, Austin, TX, Spring 2012 - present Seton Childrens Hospital, Austin, TX, (40+ hours) Fall 2006 Spring 2007 Child and Family Council, member Fall 2005 Spring 2008 Permanent Address 1412 Pineland Drive Pearland, TX 77581 (832) 541-2763