Professional Documents
Culture Documents
Questions?
AMADEUS RESERVATION
& TICKETING
Document control
Security level Company Department Author Reviewed by Approved by Version 0142012 Date Change
January 2012
Table of Contents
CHAPTER 1 ................................................................................................................................. 9
Introduction to Amadeus Selling Platform .............................................................................. 9 Launch Selling Platform .......................................................................................................... 10 Sign In ........................................................................................................................................ 11 Sign-In / Sign-Out on command page .................................................................................. 13 Duty Codes............................................................................................................................ 13 Sign Options...................................................................................................................... 13 Move between Areas ............................................................................................................... 14 Move between Work Areas Options.................................................................................. 14 Status of Work Areas ........................................................................................................... 15 Command Recall/History ........................................................................................................ 16 Office Profile Display ............................................................................................................... 17 Customised Itinerary/Invoice message ............................................................................. 18
CHAPTER 2 ............................................................................................................................... 19
Amadeus Help .......................................................................................................................... 19 Amadeus Online Help Options ........................................................................................... 20 Amadeus Information System ................................................................................................ 21 Amadeus Information System Display Options ............................................................... 21
CHAPTER 3 ............................................................................................................................... 22
Encoding and Decoding .......................................................................................................... 22 Encoding and Decoding Options ....................................................................................... 22 Conversion ................................................................................................................................ 23 Conversion Options ............................................................................................................. 25
CHAPTER 4 ............................................................................................................................... 26
Amadeus Air.............................................................................................................................. 26 Amadeus Availability ............................................................................................................ 28 Amadeus Schedule .............................................................................................................. 28 By Neutral Display............................................................................................................ 28 By Departure Time Display ............................................................................................. 28 By Arrival Time Display ................................................................................................... 29 By Elapsed Travel Time Display .................................................................................... 29 Amadeus Availability / Schedule Options ..................................................................... 30 DIRECT ACCESS ................................................................................................................ 30 Time Table............................................................................................................................. 32 Time Table Display Options ........................................................................................... 32 Flight Information...................................................................................................................... 33 Flight Information Display Options .................................................................................... 33
CHAPTER 5 ............................................................................................................................... 34
Passenger Name Record - PNR............................................................................................ 34 Name Element .......................................................................................................................... 35 Single Passenger Name ..................................................................................................... 35 Multiple Passenger with Same Surname ......................................................................... 36 Multiple Passengers with Different Surnames ................................................................. 37 Passenger with an Infant..................................................................................................... 37 Infant Surname Same as Adult Associated ................................................................. 37 Infant Surname Different with Adult Associated .......................................................... 38
Name Field Options ......................................................................................................... 38 Sell Segment ............................................................................................................................. 39 Contact Field ............................................................................................................................. 43 Ticket Arrangement.................................................................................................................. 44 Received From ......................................................................................................................... 45 End of Transaction ................................................................................................................... 46 Ignore Transaction ................................................................................................................... 47 Canceling ................................................................................................................................... 47 Retrieval ..................................................................................................................................... 48 Retrieving a PNR by Record Locator ................................................................................ 48 Retrieving a PNR by Surname ........................................................................................... 48 Retrieving a PNR by Alphabet ........................................................................................... 48 Retrieving a PNR from Name List Display ....................................................................... 48 Retrieving a PNR by Flight Number and Name .............................................................. 49 Retrieve specified element in PNR ................................................................................ 49 Retrieving a PNR by Flight Number .................................................................................. 49 Retrieving a PNR from List of Flight Search Display ...................................................... 49 Steps To Create a PNR........................................................................................................... 50 Display the Availability / Schedule ..................................................................................... 50 Sell the Air Segment/ Segments ........................................................................................ 50 Enter the Name..................................................................................................................... 50 Enter the Contact Details .................................................................................................... 51 Enter the Ticket Arrangement Option ............................................................................... 51 Enter the Received From Element .................................................................................... 52 End Transaction to Save the PNR .................................................................................... 52
CHAPTER 6 ............................................................................................................................... 53
General Remark ....................................................................................................................... 53 Confidential Remark ................................................................................................................ 53 Itinerary Remark ....................................................................................................................... 53 Other Service Information (OSI) ............................................................................................ 54 Special Service Request (SSR) ............................................................................................. 55 Special Service Request for FOID .................................................................................... 55 Special Service Request for Passport (APIS) ................................................................. 56 Secure Flight Passenger Data (S.F.P.D) ......................................................................... 56 Frequent Flyer........................................................................................................................... 57 Creating a Frequent Flyer SSR Element .......................................................................... 58 Advance Seat Request............................................................................................................ 58 Basic Seat Request Non Smoking ................................................................................. 58 Basic Seat Request Smoking ......................................................................................... 58 Seat Map Display ..................................................................................................................... 59 Seat Map Display from PNR Flight Segment .................................................................. 59 Open Flight Segment ............................................................................................................... 59 Arrival Unknown - ARNK ......................................................................................................... 60 Option Queue............................................................................................................................ 61 Queue to own Office on todays Date ............................................................................... 61 Queue to own Office on Specified Date ........................................................................... 61 Reconfirming Segment ............................................................................................................ 62 Manually Insert Ticket Number .............................................................................................. 63 Printing ....................................................................................................................................... 64 4
Printing Options .................................................................................................................... 64 History ........................................................................................................................................ 65 History Options: .................................................................................................................... 66 History Element Codes.................................................................................................... 67
CHAPTER 7 ............................................................................................................................... 69
Segment Re-Book .................................................................................................................... 69 Copy / Clone PNR .................................................................................................................... 70 Individual PNR Security .......................................................................................................... 70 Steps to Creating PNR Security Element ......................................................................... 70 Read Access (R) .............................................................................................................. 70 Read/Write Access (B) .................................................................................................... 70 No Access (N) ................................................................................................................... 70 Options ............................................................................................................................... 71 Splitting a PNR ......................................................................................................................... 72 Steps to Splitting PNR ......................................................................................................... 72
CHAPTER 8 ............................................................................................................................... 76
Amadeus Queues .................................................................................................................... 76 Queue Numbers ................................................................................................................... 76 Categories ............................................................................................................................. 76 Date Ranges ......................................................................................................................... 76 Amadeus Queue types: ................................................................................................... 77 Range Code ...................................................................................................................... 77 Queue Count ..................................................................................................................... 78 Queue Display options ........................................................................................................ 78 Queue Options...................................................................................................................... 78 Queue Delay ......................................................................................................................... 79 Queue Removing ................................................................................................................. 79 Queue Ignore ........................................................................................................................ 79 Placement in Queue ............................................................................................................ 79 Sending Queue Message ................................................................................................... 79
CHAPTER 9 ............................................................................................................................... 80
Amadeus Fares ........................................................................................................................ 80 Fare Quote Follow-Up Entries............................................................................................ 81 Itinerary Pricing Entries ....................................................................................................... 81 AIS Pages for Fare Quote .................................................................................................. 82 Fare Quote Display - FQD ...................................................................................................... 83 Fare Quote Display Explanation ........................................................................................ 84 Fare Quote Display Options ............................................................................................... 89 Fare Quote Notes ..................................................................................................................... 89 Fare Quote Routing ................................................................................................................. 90 Follow-Up Entries after Fare Quote Display .................................................................... 90 Currency Conversion Entries ............................................................................................. 90 Rate Of Exchange ................................................................................................................ 90 Excess Baggage Charges .................................................................................................. 91 Mileage................................................................................................................................... 91 Informative Pricing ................................................................................................................... 92 Journey Type Limits ............................................................................................................. 92 Informative Pricing on Command Page ............................................................................ 93 FQP Options ......................................................................................................................... 97 5
Informative Pricing Mask on Command Page ................................................................. 98 Pricing Mask Explanation................................................................................................ 99 Stopover, Transfers, and Surface in the Mask .......................................................... 100 Informative Pricing Options........................................................................................... 102 Booking Reservation Designator ......................................................................................... 103 Itinerary Pricing ....................................................................................................................... 104 Pricing conditions apply for Itinerary Pricing .................................................................. 104 Price a PNR............................................................................................................................. 105 Price for Single Passenger PNR...................................................................................... 105 Price Multi-Passengers PNR ............................................................................................ 106 Price a PNR without Creating Ticket Image (TST) ....................................................... 107 Itinerary Pricing Options ................................................................................................ 109 Amadeus Best Buy Pricing ................................................................................................... 110 Amadeus Best Buy Entries ............................................................................................... 110 Amadeus Best Buy with Automatic Rebooking ......................................................... 111 Amadeus Best Buy with Manual Rebooking .............................................................. 114 Amadeus Best Buy to Display Lowest Applicable Fare ........................................... 116 Best Buy options............................................................................................................. 117 List of Fares......................................................................................................................... 117
CHAPTER 10 ........................................................................................................................... 118
Amadeus Central Ticketing .................................................................................................. 118 Area Reporting Plans / Bank Settlement Plans ............................................................. 119 Ticketing Agreement Table ............................................................................................... 120
Electronic Ticketing .................................................................................................................. 121
Steps To Issue an Electronic Ticket .................................................................................... 121 CRYPTIC MODE ................................................................................................................ 121 GRAPHICAL MODE .......................................................................................................... 125 Steps to Issue Net /Market /Selling Fare Ticket ................................................................ 131 CRYPTIC MODE ................................................................................................................ 131 GRAPHIC MODE ............................................................................................................... 136 Cryptic Entries to Update TST / Ticketing Fields ...................................................... 141 Display an Electronic Ticket Record ................................................................................... 143 E-Ticket Display options.................................................................................................... 144 Status Indicators of Electronic Ticket Record ................................................................ 144 Void / Cancel an Electronic Ticket Record ......................................................................... 145 Steps to Void/Cancel Electronic Ticket ........................................................................... 146 Steps to Void Re-issued Electronic Ticket ..................................................................... 149 Revalidation Electronic Ticket .............................................................................................. 155 Steps for Revalidating an E-Ticket .................................................................................. 155
CHAPTER 11 ........................................................................................................................... 159
Reissue an Electronic Ticket ................................................................................................ 159 Steps to Reissue an Electronic Ticket ............................................................................ 160 Reissue of Unutilised Ticket ......................................................................................... 160 Reissue of Partially Used Ticket ...................................................................................... 175
CHAPTER 12 ........................................................................................................................... 190
Amadeus Automated Refunds ............................................................................................. 190 Steps to Process Automated Refunds ............................................................................ 191 Unused Electronic Ticket Refund .................................................................................... 192 Partial/Half Published Fare Refunds ............................................................................... 193 6
Amadeus Reports................................................................................................................... 196 Options ............................................................................................................................. 196 Transaction Group with QTX Option ........................................................................... 196 Transaction types with QTC option ............................................................................. 196 Query Report....................................................................................................................... 197 Summary Report ................................................................................................................ 197 Daily Report......................................................................................................................... 197 Item Report.......................................................................................................................... 198 Printing Report .................................................................................................................... 198 Transaction Report............................................................................................................. 198
CHAPTER 14 ........................................................................................................................... 199
Amadeus Quick Reference ................................................................................................... 199 Sign- In / Sign-Out.......................................................................................................... 199 Decode / Encode ............................................................................................................ 199 Conversion ...................................................................................................................... 199 Help .................................................................................................................................. 200 Amadeus Information Pages ........................................................................................ 200 Availability / Schedule /Timetable ................................................................................ 200 Follow-Up Entries for Availability /Schedule / Timetable ......................................... 201 Flight Information............................................................................................................ 201 Sell Air Segment ............................................................................................................. 202 Name Field ...................................................................................................................... 202 Contact Field ................................................................................................................... 202 Ticket Arrangement Field .............................................................................................. 202 Received From Field...................................................................................................... 202 End Transaction ............................................................................................................. 202 Retrieval PNR ................................................................................................................. 203 Minimum Connecting Time ........................................................................................... 203 Frequent Flyer................................................................................................................. 203 Advance Seat Request.................................................................................................. 203 Other Service Information - OSI .................................................................................. 203 Services Required - SSR .............................................................................................. 204 Cancellation..................................................................................................................... 204 Change Segment Data .................................................................................................. 204 Retrieve History .............................................................................................................. 204 Remarks........................................................................................................................... 204 Replicate PNR ................................................................................................................ 204 Split PNR ......................................................................................................................... 205 Claim PNR ....................................................................................................................... 205 Printer / Printing .............................................................................................................. 205 Past Date PNR ............................................................................................................... 206 Manual Ticket Number .................................................................................................. 206 Timatic.............................................................................................................................. 206 Queues............................................................................................................................. 206 Bank Settlement Plan .................................................................................................... 206 Fare Quote Display ........................................................................................................ 207 Follow-Up after Fare Quote Display ............................................................................ 207 7
Currency Conversion ..................................................................................................... 207 Excess Baggage Charges ............................................................................................ 207 Rate Of Exchange Display ............................................................................................ 208 Informative Pricing ......................................................................................................... 208 Itinerary Pricing ............................................................................................................... 208 Insert /Update TST Information (Cryptic Entries) ...................................................... 209 Printing Ticket ................................................................................................................. 210 Display Electronic Ticket Record ................................................................................. 210 Voiding an Electronic Ticket Record ........................................................................... 210 Refunding an electronic ticket ...................................................................................... 211 Reprint ITR ...................................................................................................................... 211 Document Report Display ............................................................................................. 211
The Graphic page provides intuitive access to familiar Amadeus host functionality for any agency. To complete a transaction, click on a button and fill in the blanks. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user.
10
Sign In
In the Sign-In window, enter your agent sign details and password. Select the work areas you would like to sign in to and click on sign in icon.
11
12
Sign in transaction code Agent sign Slash followed by the duty code
Duty Codes
AS CE GS PD Agent sell (travel agents only) Customer engineer General sales agent Pre/post departure agent PR RC SU TR Programmer Space control Supervisor TTY reject agent
For each terminal there are six work areas. When agents share a terminal, each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as A, B, C, D, E, and F.
Sign Options
Sign-in entry to the first available area: JI 0001AA / GS Sign-in to work area A : JI A 0001AA / GS Sign-in to multiple areas: JI A/B/F0001AA/GS Sign-in to all work area: JI * 0001AA / GS Sign-in with password JI 0001AA/GS Display the status of work areas: JD Re-display the Sign-in message: JB Sign-in to Practice Training: JJ0001AA / GS Sign-out of the current active area: JO Sign-out of the specific area: JO B Sign-out of multiple work areas, with the same agent: JO A/C/F Sign-out of all work areas: JO *
13
If you have a PNR displayed in a particular area, the system displays the message PNR Present Please Finish or Ignore. You must ignore or end transacts the PNR before you can sign out. The Amadeus system scans all signed-in terminals at 30-minute intervals. If you have not performed a transaction on your terminal within the last 30 minutes, the terminal is automatically signed out.
NOTE:
Please dont share your password with any one nor leave a written trace of it, Sign-out of your account when you leave your desk, Change your password at least every 90 days, and dont re-use any of your last 12 passwords.
14
Explanation: 8CB2B00F DOH1A0980 AGY TM MOD SG DT LG TIME QCAT ACT Q STATUS NAME
Terminal number Office id Pseudo city code as a travel agency Time since last transaction in this area PRD for production, or TRN for practice training Last two characters of agent sign Duty code Language code System time display (24:24hr clock) (12:12hr clock) Queue category used for agent sign sorting Active queue Active category Status of Sign-in Name of the first passenger entered in the PNR.
15
Command Recall/History
Command recall is a function that allows you to re-display your previous Entries. Transaction Code Description RE To recall your last entry RE2 To recall the entry you made before last entry The History function tab allows you to view what entries you have made:
System Response:
16
Office number
The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing office id. Many transactions check the office Profile for security reasons. To display your own office profile, enter: PV To display the office profile for another office, enter:
to issue tickets.
17
To delete the text in this field, enter: PVU/C01'01' is the line number, between 01 and 40.the text can be 1-61 characters long. To add office opening hours (0800 2000 SAT THU) PVU/OOH- 0800, 2000:761234
18
19
If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction code used in the Entry. The information in a help page usually begins with an example of the basic entry you can use for that application. A table of contents follows which lists the sections in the page and indicates how to display them. For example, to move to the section starting on line 106, enter: MS106
20
information available to all Amadeus users. Some parts of AIS are updated by Amadeus, others by External providers. You can display AIS pages at any time, even when you are not signed into Amadeus. If you are working in Amadeus, you can display AIS and then return to your previous activity. You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airways page enters: GG AIR QR To display main index of AIS topic enter: GG AIS
21
You can encode and decode: Locations (Countries, Cities, States) Companies (Airlines, Cars, Hotels, Rail) Equipment (Cars, Aircraft)
To Encode an IATA Name: Examples: To Decode an IATA Code: Examples: DAN (IATA Name) DAN London DAN Heathrow DAC (IATA Code) DAC LON DAC LHR
DAN RIYADH DC QATAR DNS WASHINGTON DNA EMIRATES DNE 747 DNH MARRIOTT DNC AVIS DAC LAX DB NYC DNA GF DNA 072 DNS US DAN CHICAGO/N DAN A /FR
22
Conversion
You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMPLE Add ; DF120;25 Subtract DF 30-20 Multiply * DF 30*3 Divide / DF 20/2
U U U U U
You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10 You can use the DD transaction as:
U
A calendar: To display days of the week, dates, and the number of days between different A clock: To display the time at different locations, time differences, and elapsed Flight
dates.
U
times.
To display the day of the week for a specific date in the current year, enter, For example: DD31DEC System Response:
MON31DEC12
To display the day of the week for a specific date in another year, specify the year, Enter: DD 04FEB 11 System Response:
FRI04FEB11
You can display the following times: 1- The current time for anywhere in the world 2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities
23
Current time in another city and difference between that city and your own, Enter: DD LON Time in another city compared to a specified time to another city, Enter: DD LON1800/NYC To display the elapsed flying time between two cities, enter for example:
DD PAR1335/LAX1720
Explanation : DD Transaction code
PAR 1335 / LAX 1720
Code for city of departure Departure time Separator Code for city of arrival Arrival time
To display the date for a specific city, enter, for example: DD SYD System Response: SYD Time Is 2049/ 849P on MON16JAN12 SYD is 08HRS 00MIN Later
To display a date a specified number of days after a given date, enter, For example: DD 25JAN/30
24
To display the number of days between two dates, enter, For example: DD 14JUL/25DEC
Conversion Options
Calculate Percentage: Calculate time Difference between two Cities: Time for Specific City: Compare Two Cities Time: Number of Days after Date: Number of Days before Date: Day of the week for the Date:
25
Access Indicator
26
Access Indicator
Blank
Standard Access
o Flight schedules and availability are updated weekly via tape or teletype message. o Sales reported to the target airline via teletype message after EOT. o A booking is considered as accepted after 24 hours unless the airline returns with an acceptance or a denial message within 24hours.
27
Amadeus Availability
An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.
Amadeus Schedule
An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes. The Transaction code for a neutral availability is (AN) or neutral schedule is (SN). To request A different type of display, replace AN or SN with any of the following: AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time
By Neutral Display
A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).
28
The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest) 2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed flight time
Two and three segment connections, online connections, and interline connections are not sorted. European Union regulations apply in most Amadeus market except the US ACO.
29
DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code. You can only use the availability-by-departure time (AD) Transaction code. Enter, for example: 1EKAD12SEPDOHDXB or Display Amadeus availability and apply change entry for specific line number of airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4
30
System Response:
Direct Access Availability Starts with Line 21 Scrolling entries are used to request additional displays within the same period of availability or schedule display.
MD or MB MU or MT MD MB MU MT MN MY MPAN MPSN Moves To A Subsequent Screen Moves To A Preceding Screen Move Down Move Bottom Move Up Move Top Moves Next Day Moves Previous Day Redisplay Last Availability cleared Screen Redisplay Last Schedule Cleared Screen
Modifications to a current display can be made by entering the transaction code for change AC (availability change) or SC (schedule change) combined with the new information for the area to be modified. Multiple changes can be combined in a single transaction, if they are entered in the following sequence: Date Period AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC //MIL or SC //MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3
31
Time Table
An Amadeus Timetable is a display of flights operating during a specified oneweek period. The display contains flights of all airlines that submit schedule information and have a sales agreement with Amadeus. Timetable displays can be requested using the following transaction codes: TA By Arrival Time Order TD By Departure Time Order TE By Elapsed Time Order TN By Neutral Order
TN DOHCAS
TN01JULDOHCAS TNDOHCAS/AQR
32
Flight Information
FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLIFO is provided to Amadeus by the airline. Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO for a flight operated by another Airline, the system displays an error message telling you that flight information is not available. You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability, or Schedule displays. This entry is used to display the latest known operational details of the flight. To request flight information for a specific flight today, enter, For example: DO QR620 For a specific date, enter for example: DO QR620/12JUL
33
After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character code called a record locator which you can use to retrieve The PNR
34
Name Element
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group
At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.
NM1ALMALKI/JASSIM MR
System Response:
Note: The surname must contain a minimum of two characters and can contain up to 59 Characters. The system uses the passenger type codes for fare pricing and to create OSI or SSR elements that identify the status of certain passengers. In general, you can enter only one type code per passenger. The exceptions are the infant and id codes, which you can combine with other type codes. You enter the passenger type code between parentheses immediately after the first name or title. Here is an Example Entry: NM1JONES/TOM(YTH) System Response:
The passenger type code YTH indicates that the passenger is a youth.
35
For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter CHD, the system generates an SSR element to inform the airline that the passenger is a child and is to be treated accordingly, enter, For example: NM1ALEMADI/YASIN (CHD /01JAN08) System Response:
36
NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR
OR
NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR
System Response:
37
38
Sell Segment
An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary element is called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element follow the Name, and are number consecutively. - Direct sell (long entry) - Sell from availability (short entry) Each time you make a sell entry, the system displays the response as an element in the PNR with the appropriate action code for the Airlines sales agreement with Amadeus. When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell entry is also called a direct sell entry. The long sell entry does not refer to an availability or schedule. Entry:
SSQR001B10DECDOHLHR4
OR
SSQR001B10DECDOHLHRNN4
Explanation
SS QR001 B 10DEC DOHLHR 4 or NN4 Segment Sell Transaction Code Airline Code and Flight Number Class of Service Departure Date Origin and Destination Airport Codes Number of Seats Requested
When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display. System Response:
39
SS1F4
Explanation SS 1 F 4
Segment Sell Transaction Code Number of Seats Class of Service Availability or Schedule Line Number
System Response:
40
Here are some examples of entries you can make when you want to book connecting flight in a different class of service: Example:
1- Book 3 seats in M class on the first segment and K class on the second segment, both segments on line 4 of availability display, Enter: SS3MK2 System Response:
41
For Example:
1- Book 3 seats in M class on the first segment, D class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter: SS3MQY1 System Response:
42
Contact Field
A PNR must include a contact element (to indicate where passengers can be contacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be covered by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, enter: APH- DOH 44483888 Explanation
APH DOH 44484888 Contact Transaction Code for Home City code of the Telephone Number Telephone Number
In addition to telephone contact elements, you can enter e-mail contact elements. For e-mail:
APE- abc@abc.com
System Response:
43
Ticket Arrangement
A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be present in a newly created or retrieved PNR before end of transaction is accepted by the system. The maximum number of active ticketing arrangement elements for each PNR is 127. Basic entry for ticket arrangement: TKOK Where TK is transaction code for ticket arrangement OK TL
Tickets have been issued (no queue placement) Ticket time limit is used to request ticket issuance on a specific date and time, and in your office or in another location. Automatic queue placement to queue 8, Category C1. This identifier enables the itinerary to be automatically cancelled when the date entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.
XL
System Response:
44
Received From
The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appears in the PNR during the current session and is recorded in PNR history when the PNR is filed at the end of transaction. The basic received from entry consists of the transaction code RF followed by the name of the responsible person. You can enter the name in any format. The RF element can contain a maximum of 69 characters, including spaces. Basic Entry for Received From: RF MR ALNASSAR Explanation RF MR ALNASSAR System Response: Received from transaction code Free flow text
45
End of Transaction
When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the system. To file and close the PNR, enter: ET System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
To end transaction and redisplay the PNR on your screen, enter: ER With one entry you can end transaction and change advice codes in the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In addition, associated elements, such as the FA or FB element, are updated or removed from the PNR and close the PNR. Enter: ET K Elements that contain the codes NO, UN, And UC are transferred to the history section of the PNR. In addition, associated Elements, such as the FA or FB element, are updated or removed From the PNR and re-display the PNR on your screen, Enter: ER K
Note: Please cancel all HX segments from the Amadeus PNR. If failed to remove HX segments from the PNR, airline may raise the ADMS to travel agency.
46
Ignore Transaction
The ignore entry disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain until the screen is cleared. Basic entry: IG System Response:
-IGNORED-IGNORED-ABC123 For a newly created PNR For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen in its original form without any modification, enter: IR
Canceling
PNR elements are divided in to three categories: Name Elements Flight Segments Other
You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR history. When you cancel an itinerary element, a message is sent to the vendor (Air Line, Car, Hotel, etc.). To cancel Element on line 2, enter: XE 2 You make the cancel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI You cancel Seat request element on the line 6: SX6
47
Retrieval
The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR during the current session. A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has responsibility - Containing PTAS that it created - That other offices in the same chain created
48
LP 0
Display list of passenger for specific date Specific board and off point Passenger surname starting with letter M Move to previous list multi
49
AN15OCTDOHDXB - or SN15OCTDOHDXB
System Response:
System Response:
System Response:
50
Enter the Ticket Arrangement Option TKOK Ticket arrangement, with Time Limit: TK TL10OCT/1200
Ticket arrangement, No Time Limit:
System Response:
51
Enter the Received From Element Received from (contact persons name): RF MR KHALIFA
System Response:
ER
System Response:
52
Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when the PNR is retrieved in the office where the message was entered. Entry: RC VISIT IS CONFIDENTIAL
Itinerary Remark
The Itinerary Remark, as its name suggests, is used to add remarks to the PNR that will appear on the clients printed itinerary. Itinerary remarks added to the PNR that can be segment associated, and will appear just below their associated segment of the printed itinerary. They may only be associated to flight segments however. Un-associated itinerary remarks print at the bottom of the itinerary below all of the segments. Entry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3
53
54
55
SR DOCS QR HK1-P-USA-1234567-USA-15JUN64-M12JUN15-JACKSON-MICHEL-H/P1
System Response:
SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
SR DOCS AA HK 1 ----30JUN73 -M -SMITH DAVE /P1 Transaction code (Mandatory)
SSR code for APIS primary travel document (Mandatory) Airline code where message to be sent (Mandatory) Action code (HK only) (Mandatory) Number of services requested (Mandatory) 5 dashes Date of birth in DDMMMYY-format (Mandatory) 1 Dash with Gender Indicator (Mandatory) - M for Male, F for Female, MI for Male Infant, FI for Female Infant, 2 Dashes Travel document surname (Mandatory) Travel Document First Given Name (Mandatory) Passenger Association (For a Multi-Passenger PNR)
56
System Response:
Note: At ticket issuance time, system first checks if segments are SECURE FLIGHT relevant, if the absence of SR DOCS entry in the required PNR will restrict the ticket issuance.
Frequent Flyer
Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent flyers. Each frequent flyer is assigned an individual identification number. Some airlines maintain a database with frequent flyer records in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial 2- Frequent Flyer Identification Number 3- Frequent Flyer Priority Number.
To display the table of airlines that have agreements, enter: VFFD You can use transactions for frequent flyer passengers: To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA If the name element for the frequent flyer has already been entered in the PNR and you only want to enter the SSRFQTV element for mileage accrual, enter: FFN
57
Manual Entry:
SR FQTV QR-QR123456789/P1
ST /S/W ST /R/12A
58
Seat Map Display from PNR Flight Segment To display seat map for segment 8, enter: SM8
Explanation:
SM 8 Transaction Code Flight Segment Number
System Response:
59
60
Option Queue
The option element is used to place a newly created or retrieved PNR to a specified office on a specified queue on a specified date. The option element entry consists of the transaction code op, followed by the identification of the office where it is to be queued and the date on which it is to be queued.
System Response:
61
Reconfirming Segment
You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for segments with confirmed status codes. Enter, for example: Entry: 3/RR Explanation:
3/ RR Segment Number, Followed By Slash Status Code for Reconfirmed Segment
Segment
62
Transaction code Electronic ticket indicator Passenger type indicator (PAX or INF) (optional) Three-digit airline code Ten-digit document number. Hyphen and last two digits of the last Segment association (if applicable) Single passenger association (if more than one Passenger)
63
Printing
To print currently displayed PNR or 1st screen on local printer press print screen button on your key board or press CTRL + P. To print an existing PNR on default printer, enter the print transaction code WR followed by either an A (All) or S (Screen). - WRA Prints the entire PNR - WRS Prints the first screen of the PNR
The Retrieval Entry:
WRA/RT WRS/RT
(Entire Currently Displayed PNR - Whole PNR) (Currently Displayed PNR - 1st Screen)
Printing Options
Display Basic Itinerary Extended Itinerary Print Basic Itinerary Print Extended Itinerary Print Joint Extended Itinerary Print Travel Insurance voucher Print Specific TST Print Fare Note IBD IED IBP IEP IEPJ IVP WRA/TQT/T2 WRA/F
64
History
Every PNR that is created in the Amadeus central system has associated historical information. The historical information is a record of the creation of the PNR and of any additions, modifications, Cancellations and deletions that are subsequently made to it. The system updates PNR history at each end of transaction entry. The PNR header line appears at the top of the history. Subsequently, each activity in the PNR is listed as a numbered element. The number for each element indicates when that activity was performed. Activities that are associated with the creation of A PNR are numbered 000; activities from the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications is called a step. For Example:
When an element is modified, cancelled or deleted, it appears in history with two numbers.
Example:
The first number (001) indicates the stage at which the item was originally entered in the PNR. The second number (0010) indicates when the modification, cancellation or deletion was made.
65
To display the entire history of the current PNR, without queue history, enter: RH
History Options:
You can choose to display a partial PNR History:
RHA RHH RHC RHX RHF RHR RHJ RHK RHP RHO RHS4 RHN RHG RHQ RHI RLH RTTN/H Air Segments Hotel Segments Car Segments Except Air Segments Fare element Remarks element Contact element Ticketing element Passenger Info Options For specific segment of PNR Name Elements General Facts (SR, SK, OS) Queue Itinerary Segments Record Locator Ticket Numbers (Active & Historical)
66
Description
Added Billing Address Added Individual Security Element Added Fare Element Added Mailing Address Element Added Name Element Added Option Element Added Phone Element Added Address Verification Element Added Remark/Confidential Remark Element Added Element Containing Status Code, Except SSR Added Ticketing Arrangement Element Changed Billing Address Element Changed Individual Security Element Changed Fare Element Changed Name Element Changed Option Element Changed Phone Element Changed Address Verification Element Changed Remark Element Changed Status Code Changed Ticketing Arrangement Changed Waitlist Deleted Element Name Transmitted, Groups Only Added OSI Element Changed OSI Element Original Security Element
67
Code
ON OS OX QU RP SA SP SX TC XB XE XF XM XN XO XP XQ XR XS XT
Description
Original Name Element Original Air Segment Cancelled OSI Element Queue Update Changed Responsibility Added SSR Element Split Party Cancelled SSR Element Time Change Cancelled Billing Address Element Cancelled Individual PNR Security Element Cancelled Fare Element Cancelled Mailing Address Element Cancelled Name Element Cancelled Option Element Cancelled Phone Element Cancelled Address Verification Element Cancelled Remark/Confidential Remark Element Cancelled Element Containing Status Code, Except SSR Cancelled Ticketing Arrangement Element
68
Class of service in one or more segments Date in one or more segments Combination of both class and date
You cannot make changes to open segments, information segments, nonparticipating airline segments, passive segments and group PNR's. The SB command cancels the existing segments and re-sells the segment using the new information. The system automatically cancels all elements that were segment associated to the segment(s) being re-booked. If the system is unable to confirm the new flight it will automatically display an availability screen for the date requested.
Command
SBY SBC2 SBC2,5 SBY3-6 SBY2/C4/M5 Re-book Re-book Re-book Re-book Re-book class SB19JUN Re-book SB18AUG4 Re-book SB14MAY2,4 Re-book SB18APR3-5 Re-book SB23AUG2/24AUG3 Re-book SBY10JUN Re-book SBF19DEC4 Re-book
Description
entire itinerary in Y Class PNR element 2 only in C class PNR elements 2 and 5 in C class. PNR Elements 3 through to 6 in Y class element 2 in Y, element 4 in C and 5 in M entire itinerary for the specified date element 4 for the specified date elements 2 & 4 for the date specified elements 3 to 5 for the specified date element 2 and 3 for different specified dates entire itinerary specified class and date element 4 for specified date and class
69
Command
RRN RRA RRI RRP Copy Copy Copy Copy
Description
PNR PNR and Create an AXR link Itinerary Elements Passenger data
No Access (N)
This code is for no access. With this mode you cannot retrieve any PNR, regardless of an extended security agreement.
70
Options
Create Security element in the PNR, Entry: Cancel Security element in the PNR, Entry: Display Security Element in the PNR, Entry:
71
Splitting a PNR
If you want to modify A PNR that has already been stored, you will need to split it. As the word split implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR. You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing, you separate them from the original PNR, because all passengers in a PNR must have identical flight itineraries. The procedure to split a PNR consists of the following steps: 1. Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. This PNR is temporarily identified as the *Associate PNR*. Enter a received from element (RF) for the associate PNR. Make the end transaction and file entry (EF) on the associate PNR. The system displays the original PNR with the temporary identifier *Parent PNR*. Enter a received from element (RF) for the parent PNR. End transaction (ET) on the parent PNR.
2. 3.
4. 5.
72
Now Passenger 1 and 2 would like to change the return reservation, the following are the steps to split the PNR.
Step 1: Select the Passenger / Passengers to split from displayed PNR, Entry: SP1, 3
System Response:
73
74
Note: Please dont Cancel/Modify the PNR until both PNRs have the
new Airline Record Locator return from host Airline system.
75
Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and messages. The Amadeus Queue system is an electronic diary that helps you to manage your travel offices messages and reservations. The Queue system sorts reservations and messages into three divisions
Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the type of action required in the PNR.
Categories
Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action required in the PNR.
Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required.
76
PURPOSE
Miscellaneous queue. When a specific queue is not specified PNRs automatically placed on the general queue. Confirmation on segments and/or services. Advice codes KK UU UN NO UC US Status codes HK HL DL HN Confirmation from Waitlist. Advice codes KL Status codes HK Option elements entered in the PNR. PNRs whose office responsibility has been transferred to your office. Not for Qatar Market Schedule Change advised from an airline. Ticketing/Time Limit on date mentioned in the TK element. Queuing field on the PNR is that of the airline. Expired Time Limit i.e. from previous day/days on which no timely action has been taken. PNR will not get cancelled if the time limit has expired. If segment still shows HN status code after 24Hrs. Pre-flight Pre-flight Follow up messages stored in Customer Profiles Past Dated Records Messages
Range Code
Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required.
Description
Date Range 1 Today plus two days in future Date Range 2 Three to Five days, from current date Date Range 3 Six to Eight days, from current date Date Range 4 None days and beyond, from current date
77
Queue Count
You can request a queue count display for:
QT
- A Queue count for all queues, categories, and date ranges, with active PNRS or messages.
QTQ - A Summary Queue count for all activated queues. Queue Display options
QTQ :Queue Total: All Queues (Without Categories/Date Ranges) QT :Queue Total: Queues with categories, date ranges QT/DOHQR2120 :Queue Total: Another office QC0CA :Queue Count 0, categories active QC1CE :Queue Count 1, Categories every thing QC1C3 :Queue count 1, Category 3 QCA :Own sign associated queues/categories with messages (if Active) QCC :Own sign associated without messages To start processing queues in the queue bank, enter: QS You must include the queue number in your entry. You can also include: A specific category and date range to start processing after making a QS entry, QS97 Queue start 97 (Default C0, D1) QS0C1D2 Queue Start 0, Category 1, Date Range 2 QS/DOHQR2120/2C0D2 Queue Start, Another office, Category1, Range 2
Queue Options
QV QN QI QD QF ET QE QM RT QU Display a list of PNRS on specific Queue Deletes the PNR / MSG and displays the next one Ignores the PNR / MSG and exits the queue Delays the PNR / MSG to the delay queue and displays the next Ends transaction on the PNR and exits the queue Ends transaction on the PNR and displays the next PNR Places a PNR/ MSG on queue Places a PNR / MSG on multiple queues Redisplays PNR if screen is cleared Redisplays message if screen is cleared
78
Queue Delay
To retain the PNR in the Queue and redisplay next PNR: QD QD15DEC Queue Delay with a date (Back to Queue later on that date) QDF Queue Delay, Finnish working with queues
Queue Removing
To remove the current PNR or message from the queue, enter: QN After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR before removing it from the queue, use the ET entry instead of QN. For message queues only, to remove the current message and exit the queue enter: QNF
Queue Ignore
To exit the queue, enter: QI
Placement in Queue
Following options to place the PNR in the Queue Specific Queue QE40C1 Specific Office QE/DOH1A0980/40C1
REGARDS //
(Enter)
79
Transaction code:
Transaction code for Display Fare: Transaction code for Price Itinerary: Transaction code for Price Itinerary and No Ticket Record / image saved: Transaction code for Price Itinerary and Ticket Record / image saved: FQD FQP FXX FXP (No PNR require) (No PNR require) (PNR require) (PNR require)
80
PNR
No No No No No No No No No No No No No No No No
Main/Follow-up
Main entry Main entry Main entry Main entry Main entry Main entry Main entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Main entry Follow-up entry Follow-up entry
No No No No
PNR
Yes Yes
TST Creation
Yes No
Yes
Yes
81
Subject
GGFQTRBD GGFQTQRRBD GGFQTQRRBD GGFQTLHRBDD GGFQTSKRBDE GGFQTAFRBDI GGFQTTAX GGFQTPFC GGFQTDIS HE TAX
Displays
General booking code information Airline specific booking code information Booking code information for a specific airline and a specific geographical area. The geographical areas are: D E I Domestic Europe International
General Tax information Passenger facility charges information General discount information Summary of tax-related entries
82
System Response:
83
Indicates the airlines that participate in these fares (AF,EK,ET,EY,GF,IY, KL,LH,MK,MS,OS,QR,SV,TK ). The airlines (/YY*AC,AF,AG,.. 9X) listed after the common fare (/YY*) code do not participate in YY fares. Tax May apply because Taxes are depends on carriers and Airports. Surcharge may apply means many routing is not in mileage. LINE 8:
Contain the rate of exchange and the rounding information. These rates of exchange are for fares filed in a national currency of origin city.
84
LINE 9:
Where: The current date (16JAN12**16JAN12) Fares for an airline was specified (SA ) Normal and Special fares ( NSP ) Fare based on a specific global routing indicator ( EH ) Ticket point mileage (TPM 3877) Maximum permitted mileage (MPM 4652)
LINE 10:
85
The following table explains the above you can find in the international fare display:
Header
LN FARE BASIS Line number Fare Basis
Contains
The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restriction, seasonality, and days of travel. A special character before the fare basis indicates the following:
An asterisk indicates a future effective date. The fare is valid for travel on or after the effective date.
A closed bracket after the fare basis indicates that the fare is valid in one direction only
/
OW QAR RT B PEN
Constructed fare.
One-way fare Currency code Round trip amount Booking class Penalty information This can be: NRF P50 Non-refundable 50% penalty
86
Header
DATES / DAYS
Contains
The display contains up to two lines of date / days restriction. + A plus sign indicates that more restriction applies. To see more date restrictions, check the fare note/rule ) A closed bracket indicates that seasonality applies to out-bound travel. ( An open bracket indicates that seasonality applies to In-bound travel. The restriction types are: S L A B E O F C X M T Seasonality Ticket only on this date Ticket on or after this date Ticket on or before this date Travel effective on or after this date Originate travel on or before this date Final travel must commence by this date Complete all travel by this date Fare cancelled on this date Modified fare Ticket/travel future effective date
AP
Advance purchase requirements + A plus sign indicates that more requirements apply. To see any more advance Purchase Requirements check the fare note/rule.
87
Header
MIN +
Contains
Minimum purchase requirements A plus sign indicates that more restrictions apply.
SU MAX +
A minus sign indicates none apply Indicates the Sunday rule A plus sign indicates that more restrictions apply. To see any more maximum stay restrictions, you need to check the fare note/rule.
R M R
88
89
Rate Of Exchange
Display Display Display Display IATA IATA IATA IATA Rate Rate Rate Rate of of of of exchange exchange exchange exchange (ROE) (ROE) (ROE) (ROE) of your terminal: of a Country: of a City: for past date: FQA FQA*US FQA*NYC FQA*NYC/15JAN12
90
Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage for specific airline: FQX DOHAMM/30/RJ
Mileage
Calculate Mileage: Via specified routing: FQM DOHDXBAMMBEY FQM ZRHFRALON/VEHSYD
Surface sector:
FQM DOHFRA--CGNLONMAN
91
Informative Pricing
The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation. You must use Airport codes, rather than City codes, so that the system can calculate the appropriate taxes. If you prefer, you can create a mask, and let the system guide you through different options. You can calculate discount fares, including cumulative discounts. The following conditions apply:
You can use FQP for all fares except Group fares and air passes. FQP is applicable for past date fares up to seven days in the past for the US and Canada, 361 days elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).
Limits
14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points
15 flight segments, or 13 flight segments and 2 surface segments, or 14 flight segments and 1 surface segment, or 14 fare break points
If you do not enter any specific options to your entry, the system makes the following assumptions: An adult passenger type. The current date for the first segment, and an open date for all the other segments An open booking class. The system displays the lowest possible price for each class. YY fares for travel agencies, and carrier specific fare for airlines. Stopover all the cities.
You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a City pair, or several City pairs.
92
System Response:
The system returns a list of fares. The following table describes the headings in the display
Heading
FARE BASE DISC PTC
Explanation
The fare basis code column Discount code column Passenger type column Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed.
FARE MSG
Fare column Message Column The message column can contain the following codes: RB RE RO SR FL FQ Reservation booking designator Reservation Conditions Booking Designator Override Sales Restrictions Flight Number Restrictions Frequency
Tax indicator column This column indicates if tax is included. The codes you can see are: Y N E Tax included Tax not included Exempt of tax
93
To view of the components of the fare on line 3, enter: FQQ 3 System Response:
The system considers all cities you enter in an informative pricing transaction as stopover points, unless you actually specify a stopover point. The all preceding cities will become transfer, or no stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city. For example FQP DOH MUC PAR FRA LON DOH System Response:
The system informs you that you can request other fare types by indicating a stopover point.
94
Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover. Include dash after the city code PAR, FRA and LON. For example: FQP DOH MUC PAR- FRA- LON- DOH System Response:
The system immediately offers you a lower price compares if not showing stopover indicator. To look at the fare components of the fare on line 3, enter: FQQ 3 System Response:
95
You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other ( - - ). Using the same itinerary as before, DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH System Response:
96
FQP Options
Between City Pair Stopover Indicator /A Airline indicator /N Prohibit Fare Break Point /D Date of Travel /V Via Global Route End of the Entry: /L /M /O /P /R /R,U /R,U123456 /R,U*AMADEUS /R,UU123456 /R,UP /R,20JUN10 /S /R,ET /R,FC-USD
-/B /C /H /E
Surface Indicator Break Point Reservation Class Time of day (Hours) Equipment type
Lowest Fare Mirror Image (Return Open) Online (Same Airline for all segments) Display FQP panel with Fares Discounted Fare (Reduction) Unifares Corporate UniFares with corporate ID Corporate UniFares with Corporate Name Unifares and corporate UniFares Fare UniFares and Published Fare Past Date fare specified ticketing date Display FQP panel mask without the Fare Tax exempted Foreign Currency in USD
97
The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank. The following example of a mask is completed with information: (move the cursor to the end of the mask before you hit enter)
System Response:
98
Where
COLUMN
A
EXPLANATION
U Unknown segment S Flight segment A Standby L Waitlist W Waitlist O Open segment R Request Airline code. YY indicates common fares. Flight number. Booking code (reservation booking designator).This can be 1 or 2 characters. Date. The current date is displayed and you can overtype the travel dates Departure city for the segment Flight departure time. Enter details in the departure and arrival time columns if you want the system to automatically calculate stop-over and connections, and display the appropriate fares. Arrival date change indicator, as follows: + + 2 days > + 1 day - - 2 days < - 1 day Arrival time Arrival city Number of stops the flight makes. Transfer or stopover indicator, as follows: S Stopover X Connection U Undefined Here you can enter other options, such as /B or /E
B C D E F G H
I J K L
99
The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank.
B Explanation
Column
B
E F J L
Explanation
Airline code Date. The current date is displayed and you can over type the travel dates for each segment Departure city for the segment Arrival city Transfer or stopover indicator, as follows:
S Stopover X Connection (Transit)
100
System Response:
101
102
STOPOVER INDICATOR: FQP DOH LON PAR MUC DOH SURFACE BETWEEN AIRPORTS: FQP DOH LON - - MUC DOH STOPOVER AND SURFACE BETWEEN AIRPORTS: FQP DOH LON - - - MUC DOH AMADEUS UNI FARE / PRIVATE FARE: FQP NYC / A CO / LAX / R,U DISPLAY FARE EXEMPT ALL TAXES: FQP DOH CAI DOH / R,ET DISPLAY FARE EXEMPT SPECIFIC TAX CODE: FQP DOH MUC FRA MUC DOH / R,ET-DE PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES: FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR
103
Itinerary Pricing
The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions are as follows:
FXP FXX Prices an itinerary, and stores the response in a TST. Prices an itinerary, without storing the response.
Journey Type
A round or circle trip can contain a maximum of
Limits
16 flight segments, or 14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points 15 flight segments, or 12 flight segments, and 2 surface segments, or 13 flight segments and 1 surface element, or 14 fare break points
14 fare components (fare break points) 15 fare components (fare break points)
104
Price a PNR
Price for Single Passenger PNR
The following PNR illustrates how to price a
PNR
FXP
System Response:
RF ZAFAR; ER
105
FXP
System Response:
RF ZAFAR; ER
106
FXX
System Response:
107
FQQ4
System Response:
NOTE:
The above price is valid for default validating carrier as QR. Please make sure to remove FV element from PNR before initiating the pricing entry.
108
/ P4 (Pricing the itinerary for passenger no 4) / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6) /P2-6 (Pricing the itinerary for range of passengers 2 to 6) / RCH /P4 (Child Discount for passenger no 4)
REQUEST PRICING
FXP FXP FXP FXP FXP FXP FXP FXP FXP /R CD (Senior Citizen Discount) / R ZZ (Youth Discount) /R, LON (Indicate the point of Sale and ticketing as LON) / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH) / R, ET (Exempt All Taxes) / R, U (Private Fares or Uni Fares) /NF (No Service Fee require) /R, FS-INR (Currency of sale override IC domestic itineraries) /RIT (Individual IT Fare, ATPCO fares only)
SEGEMENT SELECTION
FXP FXP FXP FXP FXP FXP
/ S3 (Price only for Segment 3) / S3-5 (Price the Range of Segments 3 to 5) / S3, 6, 9(Price the Segments 3, 6, and 9) / S4X (No Stopover or Transfer Point segment 4) / S4X, 6X (No Stopover or Transfer Point segment 4, 6) /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no
stopover)
TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)
109
Explanation
Rebook to the lowest fare if seat available, and create a TST Rebook to the lowest fare if seat available but dont create TST Display a list of lower fares without rebook PNR Select fare after FXA, rebook, and create a TST Select fare after FXA, rebook, but not create a TST Display lowest possible fare System also informs you about seat availability
NOTE: Please make sure to remove FV element from PNR before initiating the pricing entry. .
110
To find the lowest applicable fare for this itinerary, and store TST, Enter: FXB System Response:
The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). Note:
The above price is valid for default validating carrier as QR. Please make sure to remove FV element from PNR before initiating the pricing entry.
111
System Response:
For Example:
If you use the FXR entry, the response with fare details, but not creates TST. You can still view the fare details by using the entry FQQ, followed by a number for a passenger. System Response:
The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER).
112
Note:
The above price is valid for default validating carrier as QR. Please make sure to remove FV element from PNR before initiating the pricing entry.
System Response:
This time only reservation changed as per the lowest fare available and did not store TST
113
If for example you would like to rebook the itinerary, and use the fare on line 03, without storing a TST, enter: FXZ 03/P1 System Response:
114
The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). Note:
The above price is valid for default validating carrier as QR. Please make sure to remove FV element from PNR before initiating the pricing entry.
System Response:
FXZ option only reservation changed as per lowest fare available and did not store TST. If for example you would like to rebook the itinerary, and use the fare on line 03, without storing a TST, enter: FXU03/P1
System Response:
FXU option stored TST for the lowest available fare and changed the booking classes.
115
There is only one passenger in the PNR; the system displays a ticket image. If more than one passenger you can view the fare details for any of the passenger by using the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change the reservation and store the TST.
116
If the lowest fare is not available, the system will still display passenger and fare details of the lowest fare, but include the following message at the top of the display:
LOWEST SOLD OUT // TRY WAITLIST NOTE: The above price is valid for default validating carrier as QR. Please make sure to remove FV element from PNR before initiating the pricing entry. Best Buy options
/B /P /S /R /R Fare Break point Passenger selection Stopover Reduction Tax exemption /U /S /S /R /K Unifare Segment association Global Route Point of Sale and Ticketing Cabin Option
List of Fares
FXA FXA/S3-4 FXA/S4S,6S FXA/KF,+ FXU3 FXZ3 FXB FXB/KY FXR FXL Display available fare Specific Segments Stopover specific segments 4 & 6 Search First Class cabin Fares, If not available, continue to search on other classes. Select Fare 3 from a list by line number and store TST Select Fare 3 from a list by line number and dont store TST Rebooked and price automatically at the lowest available fare. Lowest possible fare in Economy class cabin Rebook PNR at the lowest fare and dont store TST Display lowest fare in spite of availability (No rebook or TST)
117
118
119
System Response:
120
Electronic Ticketing
An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers, particularly in the commercial airline industry.
CRYPTIC MODE
Following are the steps to issue an electronic ticket in cryptic mode
121
Note: The above price is valid for default validating carrier as BA. Please make sure to remove FV element from PNR before initiating the pricing entry.
122
Note:
The validating carrier BA automated placed in the itinerary as a default validating carrier. STEP 5 - UPDATE THE MANDATORY TICKETING ELEMENTS
Add Commission, enter: FM 0 Add form of payment, enter: FP CASH
System Response:
123
STEP 7- ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT or - TTP/RT
System Response:
124
GRAPHICAL MODE
Following are the steps to issue an electronic ticket in Graphical mode
125
Note: The above price is valid for default validating carrier as BA. Please make sure to remove FV element from PNR before initiating the pricing entry.
126
Note:
The validating carrier BA automated placed in the itinerary as a default validating carrier. STEP 5 VIEW TICKET RECORD
To view ticket record attached to PNR, enter: TQT System Response:
127
128
STEP 8- ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT or - TTP/RT
System Response:
129
130
CRYPTIC MODE
Following are the steps to issue NET / MARKET / SELLING fare ticket in cryptic mode
As per Airline Advised Published Fare as per IATA/COMMON FARE YIF and Special/Market/Net/Commissionable Fare is 2000.00 plus taxes.
131
Note: The above price is valid for default validating carrier as QR. Please make sure to remove FV element from PNR before initiating the pricing entry.
Note:
The validating carrier QR automated placed in the itinerary as a default validating carrier. STEP 4 UPDATE THE TICKETING MANDATORY ELEMENTS
To update Market/Net / Selling Fare, enter: TTK/T1/NF-2000 System Response:
132
To update Tour code For BSP and Airline deal code, enter: FT PAXNRQ02000/DOHR002 System Response:
133
STEP 6 ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT or - TTP/RT
System Response:
134
135
GRAPHIC MODE
Following are the steps to issue NET / MARKET / SELLING fare ticket in Graphical mode
As per Airline Advised Published Fare as per IATA/COMMON FARE YIF and Special/Market/Net/Commissionable Fare is 2000.00 plus taxes.
136
Note: The above price is valid for default validating carrier as QR. Please make sure to remove FV element from PNR before initiating the pricing entry. STEP 3 SAVE THE PRICE IN THE PNR
To save the required Fare base, enter: RF ZAFAR; ER System Response:
137
138
STEP 7 ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT or - TTP/RT
System Response:
139
140
141
Endorsement : FE VALID ON SHOWN CARRIERS Specific passenger : FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments :FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount :TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount : TTK/EQAR1800.00 Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00 Specific TST : TTK/T2/F800.00 Update/Add Tax : TTK/X100YR Update/Add Taxes : TTK/X100YR/X200YQ/X30WO Specific TST : TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00 Additional amount as Total (Reissue): TTK/T500.00 No Additional cost (Reissue) : TTK/T0.00 Delete specific Tax # 3 : TTK/X3 Add new Tax : TTK/X100YR Change Tax amount for Tax # 3 : TTK/X3-X200YQ Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected) Add BSR : TTK/K13.65000 (K1 is transaction) Specific TST :TTK/T2/K13.65000 (K1 is transaction) Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override : TTK/CBUILD Specific TST : TTK/T2/CBUILD Preview Ticket Image : TTP/T1/TKT/CRT Specific Passenger : TTP/P2/TKT/CRT Print Ticket : TTP Specific TST : TTP/T2 Specific Passenger : TTP/P2 Specific Stock Reference : TTP/X A2 Override Validating Carrier : TTP/V*QR Specific TST : TTP/T2/V*QR Specific passenger : TTP/P2/V*QR Remove change flag from TST : TTF From All TST : TTF/ALL
142
To display an e-ticket record for a specific FA / FHE element of the PNR, by the line number, enter: TWD / L6 System Response:
143
144
Note: Travel agents can void the Re-issued Ticket, if airline allows:
When an e-ticket has been successfully voided, the following message is displayed:
OK-ETKT UPDATED SALE IS CANCELED IN REPORTING SYSTEM
Certain airlines may also return a settlement authorization code (sac). In this case, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275 SALE IS CANCELLED IN REPORTING SYSTEM
145
STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD To display issued electronic ticket record, enter: TWD /L5 (L5 is line number of FA or FHE element of the PNR) OR To display issued e-ticket record without retrieve PNR, enter: TWD/TKT157-4810111688 System response:
146
STEP 2 TO VOID AN ELECTONIC ETICKET RECORD To void an electronic ticket record, enter: TWX System response:
STEP 3- DISPAY AN ELECTRONIC TICKET RECORD To display issued electronic ticket record, enter: TWD /L5 (L5 is line number of FA or FHE element of the PNR) OR To display issued e-ticket record without retrieve PNR, enter: TWD/TKT157-4810111688 System response:
147
STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS To display Query report, enter: TJQ System response:
Note: The status should be CANX. If did not voided in the query report, Please repeat the step 1 and type TWX/N
148
NOTE: As per the policies table, Travel agents can void the re-issued and cancel refunds before the sales period closed.
149
For Example: The original e-ticket 125-4810111689 was issued for J-CLASS
STEP1 - Display the issued e-ticket record, enter: TWD/L5 System response:
150
To display issued e-ticket record for issued e-ticket, enter: TWD/L5 System response:
151
152
The re-issued e-ticket 125-4810111690 status has changed to void V To display the original issued e-ticket record from voided ticket e-ticket display, enter: TWD/O* System response:
Note: The status of the original ticket 125-4810111689 REISSUE R has reverted to original status OPEN O after voided re-issued ticket 125-480111690
153
To display the Query report to confirm the transaction, enter: TJQ System response:
154
Note: The coupons to be revalidated must have Status O open and Airline allows revalidation. Steps for Revalidating an E-Ticket
Following are the steps to revalidate an e-ticket. For example: The e-ticket issued as per following itinerary
155
156
System response:
157
STEP 4- Display Revalidated Ticket Record To display e-ticket record, enter: TWD/L6 (Line Number of FA on the PNR)
System Response:
158
159
Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR640.00
160
Step 1: Change the Itinerary as per require Booking class, in this example Booked L-Class
System Response
161
System Response
System Response
162
163
System Response
164
System Response
System Response
165
System Response
166
Step 11: Enter the Additional collection (ADC) Amount in the TOTAL:
QAR640
Step 12: Enter the New form of payment with the Additional collection
(ADC) amount: O/CASH + / CASH / QAR640
167
System Response
168
System Response
169
System Response
170
System Response
System Response
Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6
171
System Response
Move the cursor beside the last character of the displayed FO line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3
Press enter to add the FO details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response
172
System Response
System Response
173
174
DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR380.00
175
NEW ITINERARY BOOKED PNR DISPLAY Change the Itinerary as per require, Here U-class was not available and Booked in M-Class
PRICE AN ITINERARY FOR NEW AND FLOWN SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09
176
Transaction code for Itinerary Pricing Separator Indicator for Segments Flown / Used Segment Number 2 No-stopover indicator (If no stop in original itinerary) Comma, Flown / Used segment number 3 Comma, New Added Segment number 7 Comma, New Added Segment number 8 Separator Past Date Pricing Indicator with Comma Date, Month, and Year for original Issued ticket
System Response
177
UPDATE THE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8
178
Explanation TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7, 8 Segment number 7, 8 (As per new itinerary for reissue) System Response
REMOVE THE TST FLAG Remove the TST flag after update the TST with require segments: TTF/T1
System Response
179
Display Ticket Record (TST): To display ticket record attached to PNR, enter: TQT or TQT/Tn System Response
180
System Response
Click on OK icon
System Response
181
182
System Response
Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380
183
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
Enter the New form of payment with the Additional collection (ADC) amount: O/INV + / CASH / QAR380
184
System Response
185
Click on OK icon
System Response
186
System Response
187
System Response
System Response
Move the cursor beside the last character of the displayed FO line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 7, 8
Press enter to add the FO details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket)
188
System Response
TTP/P1/S 7, 8 / RT
189
190
191
STEP 2: ENTER THE CANCELLATION PENALTY Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A STEP 3: PROCESS THE REFUND To process Auto refund: TRFP
System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED
STEP 4: DISPLAY THE QUERY REPORT To display Query report, enter: TJQ/QTC-RFND
System response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 -----------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC -----------------------------------------------------------------------------001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND
192
STEP 3: ENTER THE CANCELLATION PENALTY If any Cancellation/refund Penalties enter: TRF U/ CP100A STEP 4: DISPLAY TAX PANEL Display Tax record, enter: TRFT
System response: REFUNDABLE TAXES AMADEUS/M MR 125 4810006635 - 635 UNUSED TAXES ---------------------------------------------------------------T1 480.00 YQ T2 40.00 QA T3 280.00 GB T4 100.00 UB REFUNDABLE TAX TOTAL QAR 900.00 XT
Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA (T2) Refundable taxes are as: QAR 270.00 YQ, QAR 280.00 GB, QAR 100.00 UB To update refundable tax QAR270YQ (T1), Enter: TRFU/ TU1- 270 (YQ Code Not Required) The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted, Enter: TRFU/TX2
193
STEP 5: DISPLAY ACTIVE REFUND RECORD To display active refund record panel, enter: TRF
System response: REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y NM NAME AMADEUS/M MR I ISSUED 23NOV06 D1 DOCUMENT 125 4810006635 6 CPNS 0200 F FARE PAID QAR 18640.00 U FARE USED 9340.00 FARE REFUND 9300.00 CP CANX FEE 100.00 1.08P XT TAX REFUND 650.00 >TRFT REFUND TOTAL 9850.00 FM COMMISSION 93.00 1.00P FP1 CASH 9850.00 S ITINERARY INTERNATIONAL
STEP 6: PROCESS THE REFUND To process Auto refund: TRFP STEP 7: DISPLAY QUERY REPORT To display Query report, enter: TJQ/QTC-RFND
System Response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 -----------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC -----------------------------------------------------------------------------001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND
194
195
Options
/SOF /SAN /SAS /D /F /R /QSI /QFP /QVP /QTX /QTC All agents within an office All offices sharing the same IATA number Specific Agent Specific Date List starting from document or sequence number Sorting in reverse order Sales Indicator Form of payment (CA/CC/MX) Validating Carrier Group of transaction types Specific Transaction Type
196
Query Report
Current date for active sign-in on screen For specific date For specific date ranges All agents within your office report Specific agent sign-in report Validating Airline report Refunded Report Voided report Net Remittance issued tickets report TJQ TJQ /D- 10FEB TJQ /T-10FEB15FEB TJQ /SOF TJQ /SAS-0001AA TJQ /SOF/QVP-QR TJQ /SOF/QTC-RFND TJQ /SOF/QTC-CANX TJQ /SOF/V TJQ /SOF/N TJN/SOF
Summary Report
Summary sales period report For the past period Specific agent and past period All agents for past period TJS TJS /H-1 TJS /SAS-0001AA/H-1 TJS /SOF/H-1
Daily Report
Daily report for active sign-in on screen All agents for current date Specific agent Past date TJD TJD / SOF TJD / SAS -0001AA TJD / D-20JAN
197
Item Report
Item report for active sign-in on screen All agents Specific Sign-in Specific date Closed sales period TJI TJI / SOF TJI / SAS -0001AA TJI / D -20JAN TJI / H -1
Printing Report
Print Last Display Report, Default printer Print last displayed report, specified printer TJP TJP / PRT-TB3051
Transaction Report
Transaction report by document number By sequence number TJT/TK-1608901510 TJT/I-000567
198
Decode / Encode
Encode location. Decode Location Encode Airline Decode Airline . Encode Country Decode Country Decode Equipment. Encode Hotel .. Decode Hotel Encode Car . Decode Car . Encode State .. Decode State.. DAN DOHA DAC DXB DNA QATAR AIRWAYS DNA 157 DC QATAR DC EG DNE 747 DNH MARRIOTT DNH EM DNC AVIS DNC ZI DNS CALIFORNIA DNS USTX
Conversion
Display system time... Display Local Time.. Display local time between cities.. Calculate elapsed time .. Convert GMT time to Local time Find date 30 days prior.. Find 45 days in future. DD DD DOH DD LON1400/MIA DD DOH 1230/LON1755 DD ZZZ 1500/ DOH DD 25DEC/-30 DD 25DEC/45
199
Help
Help for the last Transaction entered.. Help for a specific topic.. Help for a specific transaction Help for Step INDEX Help for Meal codes Help for Amadeus Fare discounted codes. Help for E-ticket policies of specific carrier. HE/ HE ELECTRONIC HE FQD HE STEPS HE MEAL HE FARE REQ HE ETT QR
200
Display Availability for Chartered Flights Display Availability for online connection.. Display Availability for One world Alliance airlines Display Availability for Star Alliance airlines.. Display Availability for Sky Team Alliance airlines.
MN MY ACDXB AC//LHR ACLHRJFK AC/AEK AC/AYY AC/CF AC/XLHR AC25JAN AC5 AC-6 AC-5*-3 AC25DEC*30DEC AC5*3 AC-3* AC*-3 AC3* AC*3 ACR ACR20FEB ACR-3 ACR3 ACSN ACR3 ACSN ACL4 ACFQ MPAN
Flight Information
Display Flight Information from Availability or PNR. Display Flight Information for specific Flight and date DO 3 DO BA124/25DEC
201
Name Field
Single family name ..... NM1MINHAS/ZAFAR MR Same family names. NM2MINHAS/ZAFAR MR/AISHA MRS Multi names NM1RAMESH/RISHI MR1KUMAR/AJITH MR Multi names .. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR Child Name... NM1ZAFAR / HALA MISS(CHD/29APR08) Infant as same as adult family name.NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN11) Different Family for InfantNM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN11)
Contact Field
Phone Number Field . Phone Number Field for specific Location.. Enter your office Number .. .. E-mal Address AP 4667579 AP DOH 4667579 AP (Type Enter) APE - abc@abc.com
T
End Transaction
End the File and close the PNR End the File and Redisplay PNR. End the File and Change the status code.. End the File and Change the status code, Redisplay PNR... ET ER ETK ERK
202
Retrieval PNR
Display active PNR on screen.. Retrieve PNR Number.. Retrieve By Name.. Retrieve By Alphabet.. By flight Number and date. Retrieve PNR on line 4 of the List. Redisplay name list.. Display PNR name.. Specific flight Number and Date Retrieve or Display PNR ON Line 5 of the List.. Redisplay name list RT RTXXXXXX RT/AHMED RT/A RTQR001/12JUNDOHLHR-AHMED RT4 RT0 RTN LP/QR001/12MAR/DOHLHR LP5 LP0
Frequent Flyer
Display the Name of passenger from Airline Data FFDQR-1111111111 (Amadeus Users Airline Only) Enter Frequent Flyer Number Automated. FFNQR-1111111111 Enter Frequent Flyer Number Automated for specific PAX2. FFNQR-1111111111/P2 Manual Entry for Frequent Flyer SRFQTVEK-EK111111111 Manual Entry for Frequent Flyer for PAX 3 SRFQTVEK-EK111111111/P3 FFN agreements between carriers.. VFFD
203
Cancellation
Cancel Specific Segment Cancel Specific Segments. Cancel Range of segments. Cancel seat elements.. Cancel Itinerary. XE4 XE4,7 XE4-6 SX/7,8 XI
Retrieve History
Retrieve Entire History Retrieve History for specific Segment # 4. Retrieve History for other Airline PNR . Retrieve History for Air segments . Retrieve History for Car segments .. Retrieve History for Hotel segments . RH RHS4 RLH RHA RHC RHH
Remarks
General Remark only View by Amadeus Airline Users.. Confidential Remarks View by Your office.. Service fee remarks for back office accounting.. Free flow text on ITR.. Free flow text on itinerary.. Option for reminder. RM ( Free flow text) RC (Free flow text) RIS QAR 250.00 RIZ Service amount charged QAR 250.00 RIR Please reconfirms your return itinerary OP25DEC/FREE FLOW TEXT
Replicate PNR
Copy PNR.. Copy PNR and increase by 2 person.. Copy and create cross reference of copy PNR.. Copy Itinerary elements only. RRN RRN/2 RRA RRI
204
Split PNR
Split passenger # 3. Received from.. File Split PNR.. Received Again. End Transaction SP3 RF P EF RF P ER
Claim PNR
Display other Airline PNR, ER to claim Display by flight, date, name, ER to claim. Display from similar name list for passenger on line 3.. RO GF ABDFGH RO GF 517/25DECDOHBAH-ALNASSAR RO3
Printer / Printing
Display Printers ATID Print screen Print All pages on Default printer Screen Print on Default printer Extended Itinerary print on Default Printer Extended Joint Itinerary Print on default Printer.. Remote Print on Default printer Print Query Report without Display Print Last Display Sales Report............................................................... Print Ticket Print Ticket and redisplay PNR Print Ticket for specific TST Print Ticket for specific passenger Print Ticket for specific segment & passenger Print Ticket for All Infant passengers Print Ticket for All Non-Infant passengers Print Ticket on specific Stock. Print Ticket to use carrier override option Print Ticket to use override past date TST Print Electronic Ticket when default Ticket is paper. Print Itinerary Receipt . Print ITR for specific FB element Print Duplicate ITR (Within 7Days of issuance date) Print specific Queue and remove items Print Queue and Retain items in Queue.. Print Passenger Profile Print the whole currently displayed AIS page.. Print the Fares displayed on the screen Print the TST of the displayed PNR.. TTQLIST CTRL+P WRA/RT WRS/RT IEP IEPJ WRAP58756471 WRA/TJQ/SOF/D-01OCT31OCT TJP TTP TTP/RT TTP/T2 TTP/P3 TTP/P3/S2,5 TTP/INF TTP/PAX TTP/XA2 TTP/V*EK TTP/O TTP/ET ITR ITR/L10 ITR/COPY QP97 QPR97 WRA/PD GL WRA/F WRA/TQT
205
Timatic
Cities in a country. Cryptic Mode for Visa Information. Cryptic Mode for Health Information TILCC/PAKISTAN TIFV TIFH
Queues
Place PNR on specific queue. Place PNR on specific queue with category. Place on queue for another office.. Queue count Total activity.. Queue count Total, active PNR only.. Display a list of PNRS on specific Queue. Start specific queue 8.. Start specific queue with category and date range. Ignore PNR move it to bottom, display next PNR Ignore PNR move it to bottom, exit queue.. Remove PNR from queue count Ignore PNR and exit from Queue count.. Ignore changes to PNR, exit queue redisplay PNR out of queue QE21 QE21C0 QE/DOHQR2120/97C0D1 QT QTQ QV/21C0 QS8 QS8C0D2 QD QDF QN QI QIR
206
Currency Conversion
Convert specific amount, using a currency code Convert from a designated currency to a NUC.. Convert currencies up to 12 months in the past. FQC 100EUR/GBP FQC 1000QAR/NUC FQC 100GBP/INR/15MAY08
207
Informative Pricing
Informative Pricing for specific Airline. Informative Pricing for specific Date. Informative Pricing for specific Class. Informative Pricing for lowest fare an itinerary.. Informative Pricing for Youth fare. Informative Pricing for PTA... Informative Pricing for Past Date. Informative Pricing for STOPOVER at DXB.. Informative Pricing for NO STOPOVER at DXB.. Informative Pricing for SURFACE between LHR and CDG.. Informative Pricing for Specific Validating Carrier Informative Pricing for UNI (Private) fare... Informative Pricing for Same carrier for all sectors Display the Informative Pricing break up from line 3.. FQP DOH/A QR LHR FQP DOH/D 25DEC LHR FQP DOH/C LHR FQP DOHDXBDOH/L FQP DOHCAIDOH/RZZ FQP MNLDOHMNL/R,DOH.MNL FQP DOHCAIDOH/R, 25MAY11 FQP DOHDXB-DOH FQP DOHDXBCAI - DXBDOH FQP DOHLHR- - CDGDOH FQP DOH/AEKDXB-/AQRDOH/R,VC-QR FQP DOHCMBDOH/R,U FQP DOHCAIDOH/O QR FQQ 3
Itinerary Pricing
Itinerary Pricing for All passengers and segments FXP Itinerary Pricing for specific passenger . FXP/P2 Itinerary Pricing for specific segments .. FXP/S2,5 Itinerary Pricing for specific passengers and segments FXP/P2/S2,5 Itinerary Pricing for CHILD... FXP/RCH Itinerary Pricing for INFANT passenger.. FXP/INF Itinerary Pricing for NON INFANT passenger.. .FXP/PAX Itinerary Pricing for PTA... FXP/R,DOH.MNL (Payment at DOH and Journey from MNL) Itinerary Pricing for specific Validating carrierFXP/R,VC-QR (For Taxes as per validating carrier) Itinerary Pricing for IC domestic Itineraries... FXP/R, FS INR Itinerary Pricing for NOSTOPOVER at segment 4 . FXP/S4X Itinerary Pricing for STOPOVER at segment 4 ... FXP/S4S Itinerary Pricing for BREAK POINT segment 4 .... FXP/B4 Itinerary Pricing for UNI FARE .... FXP/R,U Itinerary Pricing for NO SERVICE FEE.. ... FXP/NF Itinerary Pricing for Exempt Taxes . FXP/R, ET Itinerary Pricing for 25% Discount and TKT designator . FXP/ZO-25P*FF25 Itinerary Pricing for specific Fare basis . FXP/L-KEE7QR2 (Override Booking class and Validity) Itinerary Pricing for AROUND THE WORLD . FXP/S2 RW Display Lowest fare for an Itinerary FXL Display lowest Available for an Itinerary FXA
208
209
Additional amount as Total (Reissue) TTK/T500.00 No Additional cost (Reissue) TTK/T0.00 Delete specific Tax # 3. TTK/X3 Add new Tax TTK/X100YR Change Tax amount for Tax # 3. TTK/X3-X200YQ Existing Tax as collected for reissue TTK/X3 O (Old tax which collected) Add BSR. TTK/K13.65000 (K1 is transaction) Specific TST TTK/T2/K13.65000 (K1 is transaction) Fare calculation TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override TTK/CBUILD Specific TST. TTK/T2/CBUIL
Printing Ticket
Basic entry to print ticket.......................................................................... Verify if ticket can be issue...................................................................... Issue ticket for specific TST..................................................................... Issue ticket for specific passenger........................................................... Issue ticket for specific segments............................................................ Issue ticket for specific segments and TST............................................. Issue ticket for specific segments and passenger................................... Issue ticket for All INFANT...................................................................... Issue ticket for All NON INFANT.............................................................. Override Validating carrier....................................................................... TTP TTP/TKT TTP/T2 TTP/P2 TTP/S2,5 TTP/S2,5/T2 TTP/S2,5/P2 TTP/INF TTP/PAX TTP/V*QR
210
Reprint ITR
Reprint ITR............................................................................................. Reprint ITR for specific passenger.......................................................... Reprint Agent Coupon............................................................................ Send ITR by e-mail.................................................................................. Display ITR on screen............................................................................. ITR/L5 ITR/L5/P2 TTR/L5/C-I ITR-EMLA/L5 ITRD/L5 (Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number)
Amadeus Qatar W.L.L Al Darwish Engineering Building 94, D-Ring Road,P.O.BOX:35068 Doha, Qatar
Help Desk: 44483817- 819 Extranet: www.amadeus-qatar.com Web site: www.qa.amadeus.com Video tutorial: www.youtube.com/zafarminhas 211