Team Name : Manager:

Cognizant Manager: Engagement Experience (In Months):

Delivery Excellence : Experience (in months) of Cognizant working with the application Q1 Cognizant understanding of application Q2 Has the deliverables been handed over on mutually agreed timelines & effort estimate Q3 Has the deliverables been handed over on mutually agreed cost estimate Q4 Has the deliverables met expected quality standards (process and procedures) Q5 Cognizant's capability to colloborate with multiple stakeholders (with multiple teams) Q6 Has Cognizant been involved in all types of projects of varying complexities Q7 Based on experience in projects, has Cognizant come up with re-engineering oppurtunities and value-adds Q8 Does Cognizant look for oppurtunities to eliminate re-occuring less priority cycle IRs? Q9 Was Cognizant Team flexible on work timings to ensure seamless communication with FD SMEs Q10 Process Q11 Has Cognizant been part of BSD meetings Q12 Is Cognizant involved in doing a complete Impact Analysis on the requirement to be implemented invovling other FD Q13 Does Cognizant look for areas to improve on the design suggested to them? Q14 Does Cognizant follow clear documentation process on every implementation? People Q15 Has Cognizant performed business analyst role in projects Q16 Does Cognizant have experience in interacting with requestors Technology Q17 Has Cognizant possess expertise in usage of 3rd party tools used in First Data environment Q18 Can Cognizant provide INTG/CAT Support/Minor/Major Bug fixes without any assistance from FD analysts Q19 Does Cognizant have experience in creating Turnover records Project Management Q20 Has Cognizant been involved in prioritizing projects Q21 Does Cognizant provide periodic updates on the status of projects/workload forecasting to FD statkeholders Q22 Has Cognizant been able to provide Firstdata, resources with required expertise on time Q23 Has Metrics been reported periodically on time? Support Functions Q24 Does Cognizant perform Resource Management for requests? Q25 Has Cognizant been able to provide Firstdata, resources with required expertise, on time? Q26 Does Cognizant have enough trained Buffer strength, who can be utilized for any surge in Workload? Q27 Does Cognizant handle Resource Resignation and Resouce Movement well? Q28 How efficient is Cognizant in training new resources added to the team? Q29 Is everyone on the team cross trained on every aspect of the application? Q30 Does Cognizant provide robust billing and tracking process?

er: rience (In Months):

Summary To a Great Extent To a Good Extent To a Great Extent To a Good Extent 1 1

To Some Extent To a small extent

To Some Extent To a small extent

1 1

es and value-adds

D SMEs

emented invovling other FD

nt from FD analysts

o FD statkeholders

? Workload?

Team Name : Manager:

Cognizant Manager: Engagement Experience (In Months):

Delivery Excellence : Experience (in months) of Cognizant working with the application Q1 Cognizant understanding of application Q2 Has the deliverables been handed over on mutually agreed timelines & effort estimate Q3 Has the deliverables been handed over on mutually agreed cost estimate Q4 Has the deliverables met expected quality standards (process and procedures) Q5 Cognizant's capability to colloborate with multiple stakeholders (with multiple teams) Q6 Does Cognizant look for oppurtunities to eliminate re-occuring less priority cycle IRs? Q7 Does Cognizant meet the agreed service levels for project deleverables/ Cycle support Q8 Does Irs get Resolved within the 45 days window set by First Data? Process Q9 Is Cognizant involved in discussions with Business Teams for feasibility study of new work coming in? Q10 Is Cognizant involved in doing a complete Impact Analysis on the requirement to be implemented invovling other FD Q11 Does Cognizant look for areas to improve on the design suggested to them? Q12 Does Cognizant follow clear documentation process on every implementation? People Q13 Has Cognizant performed business analyst role in projects Q14 Does Cognizant have experience in interacting with requestors Technology Q15 Has Cognizant possess expertise in usage of 3rd party tools used in First Data environment Q16 Can Cognizant provide INTG/CAT Support/Minor/Major Bug fixes without any assistance from FD analysts Q17 Does Cognizant have experience in creating Turnover records Cycle Support Q17 Does Cognizant provide consistent Oncall support for PROD Regions? Q18 Does Cognizant provide consistent Oncall support for CAT Regions? Q19 Does Cognizant provide reliable BCP support? Q20 Coginzant ability to react quickly to multiple Production issues and handle them efficiently Project Management Q21 Has Cognizant been involved in prioritizing projects Q22 Does Cognizant provide periodic updates on the status of projects/workload forecasting to FD statkeholders Q23 Has Metrics been reported periodically on time? Support Functions Q24 Does Cognizant perform Resource Management for requests? Q25 Has Cognizant been able to provide Firstdata, resources with required expertise, on time? Q26 Does Cognizant have enough trained Buffer strength, who can be utilized for any surge in Workload? Q27 Does Cognizant handle Resource Resignation and Resouce Movement well? Q28 How efficient is Cognizant in training new resources added to the team? Q29 Is everyone on the team cross trained on every aspect of the application? Q30 Does Cognizant provide robust billing and tracking process?

Months):

Summary To a Great Extent To a Good Extent To a Great Extent To a Good Extent 1 1

To Some Extent

To Some Extent

n? nvovling other FD

nalysts

keholders

d?