Stage in R&D Process Evaluate

Proposition Help local organisations in Kent understand local trends in the use of technology to inform how they use ICT

Value to Customers Targeted advice to help local services in Kent understand & assess how these affect user behaviour, service demand and use of resources Identify how new technology adopted by their users will affect their use of ICT in the provision & engagement of the service Access design of concepts & prototypes that can be used as applied research to inform development of solutions

Examples of successful use Local trends relevant for current customers can be used as basis to work with new customers to explore in more depth specific trends Social media for KCC and Tunbridge Wells BC and with smart phone apps for KCC Students & service commissioners, policy makers and designers, entrepreneurs & residents and community groups & colleges Supporting young people to tackle bullying through social technologies in partnership with Kent YOT, New Line Learning Academy and UKC Co-ordinating the development of 16 research projects for local public services in Kent Communities of practice in KCC, open data and managed market place for Kent Connects Developing a balanced scorecard model to manage performance in KCC, designing an SROI model for Maidstone and developing business models for K&M NHS services Providing research to 15 rural broadband pilots, technical analysis for BDUK plan and stimulating use of broadband for 15 demo areas

Help local public services understand the impact on their service of new technologies used by their customers Prototype Help public services in Kent engage communities & SMEs to prototype solutions to local challenges

Help local organisations in Kent develop programmes to prototype new ways of designing services using ICT

Benefit from new methods validated through past R&D work to co-design interventions with users to improve services

Validate

Help local public services access specialist expertise & support mediated through R&D partners Help local public services test new technologies that can help meet their customer needs

Exploit opportunities in working with our partners, accessing specialist expertise and demo of products Help them apply the most appropriate approach to engaging in the new technology through disciplined R&D Access evidence-based options to model future planning and understand how to use R&D methods in their own services

Recommend

Help local organisations in Kent develop options for future business models for their services

Help local communities in Kent develop business proposals for broadband in their neighbourhoods

Accessing evidence & analysis to help them develop a business plan for developing broadband in their community & stimulating use