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VOLUME VIII $4.95/womenforhire.

com

bright Advice on HOW TO...


Advance Your
Candidacy
for a Job

Start an
Internal
Women’s
Network

Choose the Right


Continuing
Ed Program
Launch a
Business for
Under $500

Enhance
Your Digital
Identity

“If you try something new, you’ll cherish the satisfaction that comes
from attempting what you previously deemed difficult or impossible.”
TORY JOHNSON

SHARE YOUR CHALLENGES & TRIUMPHS ONLINE


Learn How to Become a Women For Hire Blogger
corner
cubicle

I had always been a fan of Good Morning • “Budget cuts.”


America, so I was thrilled when more than • “We need more time to evaluate your
two years ago a producer at the show asked work.”
if I’d be interested in appearing as a career • “I’ll think about it and get some others to
expert. I jumped at the chance. weigh in.”

My first segment on making extra cash dur- I picked up the phone and called the execu-
ing the holiday season went over well so I tive producer. I gave him my two-minute
was invited back again. I had been a guest pitch explaining why I should become the
almost a dozen times when a couple of the Workplace Contributor and receive all of
writers and producers started whispering in the benefits that go along with being part of
my ear, “You know, you should be a con- the GMA family.
tributor here.” They wondered if or when I
was going to become an official regular. I braced for rejection during a two second
silence, but instead he said just one word:
I remember asking, “What exactly does Done. Just like that, my request was ap-
that mean?” And without hesitation they all proved.
said, “You get paid!”
There are moments when you know intui-
Cover photo by Allyson Lubow My first reaction was don’t rock the boat. I tively that smooth sailing isn’t all that it’s
told myself I had a pretty good gig going. cracked up to be. Sometimes you must be
Diane Sawyer and Robin Roberts routinely willing to rock the boat. Shake the status
praised my efforts. I figured I should be quo by going after what you want.
happy with the way things were. You
know, just leave well enough alone. Is it always easy? No. Will your wishes
always be granted? Nope. But should
For all of my “You go, girl” statements and you simply sit in silence abandoning your
my determination to tell everyone else to goals? Absolutely not.
be gutsy, my very first reaction was to shy
away from that same sense of bravado. I Instead of allowing a fear of failure or
was convincing myself to go against all the rejection to hold you back, it’s essential to
counsel I preach. figure out exactly how to go after what you
really want. Use the ideas and advice on
Not good. these pages as inspiration for going after
the other career dreams on your wish list.
I quickly snapped out of that funk, and If you don’t know how to tackle a particu-
thought, “What kind of career coach would lar goal, seek help from people who’ve
I be if I didn’t follow my own advice?” already been down the same path.

So I mustered the courage to speak up for Here’s hoping you cherish the satisfaction
myself. The first step: Anticipate the oppo- that comes not solely from succeeding,
sition and prepare responses to overcome but from attempting what you previously
the potential rejection. (In fact, you should deemed difficult or impossible.
never ask for something important until
you’ve played devil’s advocate and figured
out how you’d reply if shot down.)
Tory Johnson
The decision makers at ABC could hit me Founder/CEO
with any number of excuses: Women For Hire

womenforhire.com 
Table of
Contents
IN EVERY ISSUE

1 Corner Cubicle
3 In This Issue

First Things First. People.


5 Inside Women For Hire
9 You Should Know
40 Fairwell

Women For Hire’s


HOW TO Guide

11 Essay Winner: Juggle It All—


Carolyn Slaski, Partner Confessions of a Supermom
13 Lessons from Robin Roberts

When Carolyn Slaski and her husband had their first child, FEATURES
she wanted more time with her family. Ernst & Young knew
the value of Carolyn’s contribution and supported her 17 Advance Your Candidacy Have Your Voice Heard:
desire to work on a flexible work arrangement for for a Position
Contribute to
several years. Today, Carolyn is a partner with three 19 Establish a Personal
Women For Hire
sons and a dynamic career that has included a global Board of Directors Embrace Generational Diversity
page 31
assignment. Working full-time, Carolyn has the flexibility 21 Reach Mr. Important and Ms. Right
Sign up for our e-newsletters on
she needs to succeed personally and professionally. 23 Choose a Continuing
the homepage of womenforhire.com,
She knows how to put her priorities first … just like Education Program
where you’ll be notified about
Ernst & Young puts its people first. ey.com/us/careers 25 Form an Internal Women’s Network
opportunities to contribute to the
27 Appreciate the Art and
Science of Recruiting magazine, website, blog, and other
29 Launch a Business for Less than $500 special projects.
31 Embrace Generational Differences
32 Create a Digital Identity to Visit womenforhire.com to learn
Advance Your Career how to become an official blogger.
33 Bounce Back from Rejection We rely on the voices of ordinary
35 Network Smarter Throughout women to share their experiences
Your Career in the workplace and beyond,
35 Effectively Work with a Recruiter the daily struggles as well as
36 Work From Home as a Virtual Agent
Audit • Tax • Transaction Advisory Services !@# 39 Decide When to Change Careers
the bigger picture.
© 2006 Ernst & Young llp
We want to hear from you!
womenforhire.com 
Inside Women For Hire

Fall 2007 Career Expos Subscribe Online

Join us this fall as we bring Want to have the next issue of


together the brightest women Women For Hire magazine deliv-
and the best employers at our ered right to your doorstep at no
high-caliber career expos across charge? Visit womenforhire.com to
the country. Whether you’re an sign up for free home delivery.
Life's full of possibilities. experienced professional or a
graduating college student, these
one-day events provide the ideal REAL JOBS! at least seven of 10 respondents
Let inspiration lead the way. chance to meet face-to-face with serving these functions. Separately,
potential future employers. They don’t blink when they must Staples enlisted Salary.com™ to
release trapped bats from their analyze the responses and calcu-
Washington, DC: September 27 workplace. Nor do they question late a composite salary. Salary.com
Tampa: October 9 picking up their boss’ dog on the determined a figure of $90,000,
Atlanta: October 11 way to the airport, so the dog can well above the current median
Follow it right to Dell. And prepare for a challenge Chicago: October 16 say “farewell” to his master. Put to salary for office managers of
like never before. Here, we're always changing. New York: October 18 the task of testing 200 phones on a $54,000. This composite is based
Dallas: October 23 Friday night to ensure they’d work on the average time respondents
Always evolving. It's our ability to move with and Houston: October 25 on Monday, they say “no prob- spend weekly performing various
often before the market that keeps us out in front. St. Louis: October 30 lem.” Who are these people, you job roles and the national salary
Boston: November 7 ask? They’re the unsung heroes of medians for those jobs.
We're inspired individuals, working together,
Los Angeles: November 13 today’s workforce: the office man-
improving the industry as we go. agers of U.S. small businesses. “The results of Staples’ My Real
Visit womenforhire.com Job reflect what we hear from our
To learn more about our inspiring culture and for details on participating Eight thousand of these profes- office manager customers – that
employers and seminars sionals recently shared with they’re performing an extraordi-
various opportunities, visit www.dell.com/WFH at each event. Staples their various and often nary range of duties to keep their
and build your personalized profile. Email your unenviable job responsibilities small businesses running,” said
through My Real Job, a national, John Giusti, vice president of Sta-
resume to us. month-long initiative to uncover ples Business Delivery, a division
and recognize office managers’ of Staples that delivers to small
Careers at Dell. Consider the possibilities. contributions. From airport chauf- businesses. “At Staples, we recog-
feur to office psychologist to chief nize that office managers have a
EOE operating officer, office managers lot on their plates, and that’s why
are expected to fulfill a wide range we make it easy for them to get the
of responsibilities. products and services they need to
do their jobs.”
Findings from the online program
revealed that more than half of all To see more surprising results
office managers do the jobs of at from the survey along with tips
least 10 different office workers from Tory Johnson on overcoming
Consider the possibilities.
in any one week. Of these jobs, common workplace stresses, visit
“customer service manager,” “pur- staples.com/myrealjob.
chasing manager,” and “informa-
tion technology” were among the
most commonly performed, with
womenforhire.com 
Inside Women For Hire
Tune-In To ABC’s every weekday morning from 7am
Good Morning America to 9am. Catch Johnson’s TAKE
CONTROL OF YOUR LIFE
Women For Hire CEO Tory John- segments on the latest workplace
son is proud to serve as the official trends and advice for achieving
Workplace Contributor on the your professional best.
morning show that cares about
your career. Watch ABC’s Good And visit gma.abcnews.com for
Morning America with anchors comprehensive text and video
Diane Sawyer and Robin Roberts archives of her work.

Your work will affect


about 60 million people Take This – paperback
– Book To Work:
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offers the ideal environment for meeting this challenge. It’s this partnership learn how to ask for more than
Early Morning Seminars with Tory Johnson 70-something things–a promo-
that allows us to support such a large number of customers. But it’s our
tion, less responsibility, a flexible
commitment to each individual that makes us great. Want to know how other women are succeeding on their own terms?
work arrangement, a referral,
Join Johnson for an early morning seminar prior to each career expo for
We are currently seeking talented and creative individuals to contribute
an exciting seminar to inject your job search with a jolt of energy. candid advice, special perks, and
at all levels of our Information Technology and Project Management much more. Get your copy at
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womenforhire.com 
W DIVERSITY 8x10.75_2AD 12/22/06 11:00 AM Page 1

your chest? Are you leaning away from someone or do you


YOU SHOULD KNOW… have a bored look on your face? These are all “leave me alone”
signs. Certain cues can be misinterpreted by outsiders that you
won’t be friendly or polite if they do approach you. Keep an
SHARE KNOWLEDGE.
HANDLE a meltdown at work eye on the way you are carrying yourself.

We’ve all been there. You are late to


Use your eyes. When you focus on people or look directly into
work, you’re exhausted, and you just
their eyes, you are letting them know you are interested or lis-
received less than stellar feedback from
tening when they speak. Keep your eyes open; you don’t want
FOCUS ON TEAMWORK. your boss. You’ve hit the edge of emo-
to overlook a good opportunity.
tion and here come the tears.

Smile. Yes, it’s that simple. A genuine smile uses the whole
In Hannah Seligson’s new book,
face. It is a lot easier to approach someone (or be approached)
New Girl on the Job, she suggests
EMBRACE DIVERSITY. when he or she is smiling and happy instead of appearing bored
jutting out your jaw, chewing gum
or upset.
to distract yourself, or focusing
on something else to avoid the wa-
Have fun. Meeting new people should be enjoyable. If you’re
terworks. If you can’t keep your eyes dry, at least
The Home Depot is more than really having fun, people will know it. – Megan Martin
you can maintain perspective. “Crying is not a sign of mental
an equal opportunity employer. instability and it happens to every woman at some point in her
We constantly look to our career. So if it happens to you, excuse yourself to the bathroom,
associates for great ideas, and compose yourself, and come back ready to move on.”
we recognize that many minds RECORD Your Successes
– Sarah McInturff
are better than one. That’s why
To record your progress in the workplace, journal writing is no
diversity, teamwork and
innovation continue to help longer the only option. Modern technology enables any woman
The Home Depot grow as an to be a star in her own video. For $120 you can purchase a mini
BRIGHTEN a bland desk handheld camcorder–the Pure Digital FlipVideo–and spend
industry leader.
three minutes of your day creating a video journal about what
Adding hints of your
you accomplished or what you’d like to tackle in the future. It’s
personality to your
also a great tool for practicing your communication and public
desk makes work more
speaking skills; use the video camera to prep for a speech, inter-
comfortable and pleas-
view, or presentation.
ant. Bright, colorful
accessories help you stay
Think before you speak. Spend a minute or two planning
organized and provide
what you’d like to convey in your message. Think about a
a touch of cheer to your
theme or something that you will be able to look back on to
day-to-day routine. Caspari offers a variety of stylish file fold-
measure your progress. You’ll want to sound eloquent if you
ers. Thomas Paul desk trays keep loose paperclips and tacks
plan for others to view it at any point.
together fashionably. A plant adds a sign of life to any dreary
spot. And the Mom Agenda offers a family calendar desk pad
Point and shoot. Place the minicam on a flat, steady surface
to keep track of your little ones. Seejanework.com stocks all of
about three to five feet away from you. Make sure that the room
these goodies and more. – S.M.
has plenty of light so the picture will come out clearly.

Upload the video to your computer desktop. Plug the camera


directly into the USB port
LOOK Approachable
on the back part of your
Ready to join our team? computer. The video will
Whether you’re in a professional or social setting, it’s probably
Apply online today for full and part-time positions, store management opportunities and more: the last place you want to be if nobody is talking to you. It can upload and allow you to
be rough to get over that first awkward introduction or uncom- view, edit, and save. Keep

careers.homedepot.com fortable silence, but there are simple ways to shed your wall-
flower demeanor and encourage others to chat you up.
all your journals dated so
you will be able to look
back to see your progress.
The Home Depot is an Equal Opportunity Employer. Bilingual candidates are encouraged to apply. Available positions may vary by store. Beware of your body language. Are your arms folded across – M.M.
womenforhire.com 
Women For Hire Essay Contest
We asked women all over the world to tell us in 500 words how they do it all. How do you manage to fit everything in
the day without sacrificing your sanity, productivity, quality of life, or sense of humor? We received a great response from
women everywhere who amazingly squeeze in multiple jobs, families, demanding schedules and much more. For other es-
says on juggling it all, visit womenforhire.com.

How To Juggle It All: 5:30pm — The newsletter still won’t print out. Technical support
says, “It just happens sometimes.” My husband comes home from
9\Xi`e^Gf`ek^\kjk_`e^j[fe\%;`]]\i\ekcp% Confessions of a Super Mom
By Sarah Lipman work. Wisely, he leaves me alone.

6:30pm — The back of the baby’s ear looks infected. Rachel just
5:28am — The phone rings. Wrong number.
threw up again. Becky’s being quiet again…

K_\Y\jkXggifXZ_c\X[jkfk_\Y\jki\jlckj%G\i`f[%N\ifcclgflijc\\m\jXe[nfib 6:45am — I leap out of bed as though electrocuted, and break


6:31pm — A blizzard of baking soda covers the carpet. The
all records for the 10-yard dash (my room to kids’ room in 1.5
j`[\Ypj`[\n`k_Zc`\ekjlek`cn\¯e[k_\Y\jkjfclk`fe%Fli°\o`Yc\#ZfccXYfiXk`m\# vacuum is D.O.A. at the scene of the crime. Oh, well. By tomor-
seconds). Yanking open the blinds, I scare the eleven-year-old out
row it will be all ground in, anyway.
Xe[`eefmXk`m\XggifXZ_#ZfdY`e\[n`k_le`hl\gXjj`fe#[\[`ZXk`feXe[\og\i`\eZ\ of bed like her worst nightmare, dress the three-year-old before
her eyes finish opening, and put the screaming baby into his crib.
Xccfnjljkfjfcm\fliZc`\ekj¨dfjkgi\jj`e^e\\[j% (At least he’s safe there.) “Hurry, hurry, hurry,” I yell, “carpool is
7:00pm — The printer calls to tell me he can’t find the films, and
will I please send them again (at $10 a page) so he can run the
in fifteen minutes!” I brush Becky’s teeth as she’s sitting on the
presses in the morning. Hooray.
toilet. She’ll spit after she flushes.
7:15pm — Oh my gosh, I forgot dinner. Hot dog time.
N\Xi\9\Xi`e^Gf`ek% 7:01am — Sprinting into my room, I hear the alarm clock. It is
now 7:00am, not 8:00am. We are an hour ahead of schedule. I try
7:30pm — A few moments of relaxation: I’m ignoring the phone,
to get my adrenaline under control. No coffee today, thanks.
DXeX^\d\ekXe[K\Z_efcf^p:fejlckXekj% and the kids are telling us about school. I pretend not to notice
that Becky just spilled a whole bottle of apple juice on the floor.
8:02am — I wave good-bye to the girls. The phone rings. A client
If I don’t see it, maybe I won’t have to mop it up.
wants to come over NOW. Quick make-up, quick nurse the baby,
quick stuff the contents of the dining room into the coat closet.
8:45pm — Quiet. Maybe I’ll have another go at that booklet
Quick put everything that falls out of the coat closet into the
Kf¯e[flk_fnXZXi\\iXk9\Xi`e^Gf`ekZXe_\cgpfl^\k laundry room.
again.

9:15pm — The phone rings: it’s the P.T.A. president reminding


k_`e^j[fe\%;`]]\i\ekcp%>fkf1 8:15am — Client arrives. Hates the concept. We redo everything,
me that I promised to prepare 150 folders (labeled) for tomor-
send it out to the service bureau, and arrange for delivery to the
row’s meeting.
nnn%Y\Xi`e^gf`ek%Zfd&ZXi\\ij printer.
Midnight — I fall into bed. Someone is crying.
9:15am — I leave, fifteen minutes late, to a meeting across town.
12:20am — I fall into bed, again. Wait, did I set the alarm clock?
11:15am — There is a note on the door, and six pathetic mes-
sages on the voice mail. Rachel threw up in class, and is waiting
In her previous life Sarah Lipman was a graphic artist living
to be picked up from school with the preschool carpool.
in the United States with three kids. Now living in Israel, she’s
the founder of high-tech company, Power2B.net, and has seven
1:00pm — The girls are home. Rachel goes to bed. Becky goes
children. Believe it or not, she says things have gotten calmer in
to the potty nicely all by herself. I sit back down at the computer.
her house.
Becky wants to put Desitin on her tushy. I tell her to go ahead.

2:00pm — I’ve placed all the articles. Now for layout. Gee, it’s
quiet. Is Becky still in the bathroom?

2:30pm — Becky is in the bathtub, scrubbing herself with a nail


brush, and I’m almost finished cleaning the Desitin off the bath-
room counter. Actually, most of the Desitin isn’t on the counter.
It’s in the tub with Becky. She looks like Casper the Friendly
Ghost from the waist down. Maybe she isn’t scrubbing hard
enough.

5:00pm — Done! The booklet looks great! Now I’ll print out the
)''.9\Xi`e^Gf`ek#@eZ%8cci`^_kji\j\im\[% rough draft and start making corrections. Oh, no…
11
Studio P
BEST BUY ADVERTISING

Venture Outside Your Comfort Zone


FFINAL
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LIVE: 7.75"w x 10.5"h
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BLEED:In8.25"w
Robinx 11"h Roberts’ new book From the Heart: Seven Rules to Live She said yes, and is now co-host of Good Morning America with
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By, the Good Morning America co-anchor shares her inspir-
PUBLICATION: Diane Sawyer.
ing story about how humble beginnings as a sports anchor and
TRAFFIC: Maule
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PREV reporter at a local station in Hattiesburg, Mississippi eventually
PA: Schaffer, Gregory “I had chosen to give myself the benefit of the doubt, to resist be-
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she notes that patience and perseverance were key in her success,
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me…I still didn’t want to disappoint all the young women who
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career.
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Roberts was at ESPN for fifteen years, and she felt like she never you, and when you do talk about women in sports, you’ll have a
worked a single day—because it didn’t feel like work. She was bigger platform.’” –Megan Martin
able to host her own Sunday morning program, Sunday Sports
Day, as well as cover the Olympic Games in Barcelona during
her tenure at the network. One thing she always resisted, how-
ever, was news.

“Since my first day working in Mississippi, I was constantly


asked if I wanted to do news. And my answer was always NO!
Looking back I realize that my posture was somewhat defensive.
I thought people wanted me to do news because they didn’t think
a woman belonged in sports. It just made me dig my heels in
more.”
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After spending over a decade at ESPN, Roberts was offered a job


at ABC hosting Wide World of Sports, another unforeseen dream
Be a part of the unique team that has made Best Buy
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an exciting list of careers like Customer Experience note of her and started asking for sports stories on their Sunday
Manager, Geek Squad Agent and General Manager.
®
edition. When one of the hosts of Good Morning America Sunday
left, they asked Roberts to fill in.
We offer competitive pay, employee discounts,
a wide range of benefits and excellent career “And just like that I was facing my big moment of truth. Not only
opportunities that will help you lead a balanced did I love sports, but I still had that voice inside of me saying I
professional and personal life. would be letting women down if I left sportscasting. I wrestled
with the decision. Was it time to venture into new territory, to
expand my horizons?”

Seven Things You Didn’t


Know About Robin Roberts What is your morning schedule? Favorite ice cream?
I wake up during the week at 3:45am... Favorite ice cream is a toss up between
What is the latest thing playing in your mint chocolate chip and butter pecan.
yikes! The latest I am able to sleep on
CD player? Just depends on what mood I’m in.
weekends is 7am.
The newest CD I have is Corinne Bailey
Favorite work out regiment?
Rae. She has a sweet, soulful voice.
What is your favorite item in your My favorite exercise is Pilates class–
dressing room? love it!
What movie do you never get tired of
watching? My most treasured item in my dressing
Visit Careers.BestBuy.com today What is one website you visit every
I never get tired of watching Pretty room is a casual picture of my parents
to apply online for a career with us. single day?
Woman. My favorite line in the movie is and me after eating dinner. We all have One website I visit every day is GMA’s.
when Julia Roberts says, “If I forget to big smiles on our faces–just enjoying [gma.abcnews.com] I get so much out of
tell you, I had a great time tonight.” each other’s company. all the tips...especially Tory’s!
31513 © 2007 Best Buy womenforhire.com 13
Women For Hire’s HOW TO Guide
Even if men are from Mars, we don’t deliver there. Yet.

220 countries and 120,000 destinations worldwide are another story.

If only there was a guidebook on navigating the workplace. You know, plain and
simple how-to instructions on balancing life and career, finding happiness and
fulfillment, and dealing with the challenges that come with this fast-paced digital age.
Since no such surefire bible exists, it’s often a miracle we make it out of bed each
day—and back again—with our sanity intact.

On the next pages you will find advice from top experts in a variety of fields on
topics that most career women have faced at one point or another. You’ll learn
how to advance your candidacy as a job applicant and how to form an internal
women’s network. The director of Talent Acquisition at Dow Chemical addresses
generational diversity while Mommy Millionaire Kim Lavine offers stellar tips on
We couldn’t reach those destinations without the women (and men) who work to make
how to launch a business for under $500–take it from her, she knows.
our success – and theirs – a reality. At DHL, we’re committed to creating a diverse,
open and respectful culture, and we’re committed to making sure our employees are
both rewarded and challenged. We wouldn’t be where we are today without them.
And we know they are a major contributor to our accomplishments. What are you In large part, much of the advice and the women who are giving it emphasize the
ready to accomplish? importance of reaching out to others for help, supporting other women in their
professional goals, and pushing yourself to see the endless possibilities in your own
career. We hope you’ll be able to use this as a helpful tool to pave the way for
continued success. Keep it in your desk drawer right next to that spare pair of
panty hose and the red lipstick that enables you to be fearless. Or better yet,
www.dhl-usa.com/hiremanyfaces/2 pass it along to a friend or colleague who may have a need you can assist with.

womenforhire.com 15
how to...

Advance Your
Candidacy for
a Position
By Megan Masoner
Building a successful career requires persistence, preparedness,
and confidence. Once you’ve gotten to the door, you must make
the right moves to get through it as you seek to advance your
candidacy.

Be sharp. Once you’ve been invited to interview, your work has


just begun. Prepare yourself both mentally and emotionally. If
you do, your body language will reflect confidence and comfort,
which is key to any interview. Walk into every interview with the
intent that the next 60 minutes could change your life. Show your
authentic passion and enthusiasm for the opportunity, and you
will draw others to you.

OUR GOALS ARE GLOBAL. Do your homework. Learn about the person who will be con-

ARE YOURS? ducting the interview. All too often we come in over prepared
about the company, but under prepared about the interviewer.
People are flattered when you express interest in their experience.
There are a lot of ways you can locate this information: ask the
Measure up. Too often we state our accomplishments in very
broad terms. Remember to give quantitative measures on how
Administrative Assistant who is scheduling the interview, ask you succeeded. Not just “I deployed a quality improvement
your recruiter, Google the person (they may be published which program,” but “I deployed a quality improvement program
gives you direct insight to their experience), or just listen for their increasing productivity by 20% through the following three key
strengths as they mention them throughout the interview. enhancements...” List specifics, but don’t get bogged down with
the details. Focus on the results and articulate how you drove
Establish trust. Quite simply, credibility can’t be replaced. success.

Focus on what you have to offer, not what you may be lacking. Follow up. When closing an interview and you get to the “what
Forget about answering all questions “correctly.” Nine times out questions do you have for me?” portion, ask the interviewer di-
The world leader in BioEnergy and a premier agricultural processor
of ten there are no “correct” answers. The interviewer is looking rectly what he or she feels would constitute success for the person
of soybeans, corn, wheat and cocoa, Archer Daniels Midland
for creativity, persistence, and evidence of your ability to get the that will hold the desired position. Then use it as an opportunity
Company, serves two of the most crucial international economic
job done. to close highlighting how the strengths you have would enable
trends: feeding a growing world population and finding renewable
that success. You can even use the strengths mentioned as an
alternatives to petroleum.
Listen. Not only do you want to hear what the interviewers are opener for a post interview thank you note. Before leaving don’t
saying, but you want to understand what the interviewers are forget to ask for the job, demonstrate your commitment, and
When you advance your career at ADM, you become a part of
asking for. What do they get enthusiastic about? Through the tone reiterate your ability to deliver.
global solutions that unlocks nature’s potential to feed the world and
of their voice you can derive the hot spots of the job (areas of
develop renewable resources. You’ll have the opportunity to achieve
greatest need). Align your experiences and responses to the areas Be creative. If you don’t market yourself no one else will. It may
your career goals, backed by the resources of a company with over
for which they express their greatest enthusiasm. Showcase your be the differentiator between you and the other candidates that
26,000 colleagues and locations all over the globe. We welcome
experience through relevant examples and reinforce throughout day. Prepare a small leave behind or summary sheet that uniquely
diversity wherever it exists.
the interview. summarizes your strengths. This may be a bio, a list of accom-
plishments, or even quotes from peers or leaders demonstrating
Remember innovation and initiative. Always be prepared with your performance. Most likely the recruiter will attach it to the
an out of the box innovative idea that you took from concept to top of your resume, and it serves as a reminder of some of the
F O R M O R E I N F O R M ATI O N A N D O P P O RTU N ITI E S, V I S IT
execution. No matter how big or small, in today’s competitive highlights you have likely mentioned throughout your interview.
U S O N L I N E AT W W W.A D M W O R L D.C O M
market, systematic thinking is essential. Highlight the moments
in your career when you weren’t asked to do something, but did it Masoner is the Director of Global Recruitment at EDS.
successfully anyway. Edscareers.com

ADM IS AN EQUAL OPPORTUNITY EMPLOYER. womenforhire.com 17


how to...

Establish a Personal
Board of Directors
By Amy Kopelan
1. On paper, make Now that you’ve got your grid in hand,
a long list of people you’re ready to start contacting the A List.
who might serve on How you will invite someone to serve?
your board and Here are some fail-safe approaches:
segment them into
three columns: 1. Tell the candidate that you have decided
to assemble a personal board of direc-
a) People who know tors and you would be honored if he (she)
you well, such as would join the board.
a sibling, a good
friend, a partner 2. Explain that your board will be an
advisory body to you and that there will
b) Advisors in your be no required meetings.
professional life,
such as an accoun- 3. Let your candidate know that you
tant, an attorney, a respect her (his) judgment, experience and
speech coach knowledge and you believe she (he) can
offer sound advice.
c) People in your
So many talented women managers and personal or profes- 4. Be clear about the specific talent
Bring your ideas, your imagination and your ambition. senior executives have what it takes to sional circle who you admire, such as a you hope each member of the board
move up in their organizations. They work senior executive, a parent, a professor can bring when you have strategic
And get ready to push them beyond what’s possible. smart, they network effectively, and they decisions to make.
We may have the perfect opportunity waiting for someone just like you. have mastered the art of being their own 2. Re-visit your list on several different
press agents. What they often don’t have days. Decide what combination of these Most people will be flattered by your
It’s time to take a new look at General Dynamics C4 Systems – the place where is a personal board of directors that can people would provide the best objective request and will enjoy the opportunity to
our diverse innovation and invention is a daily occurrence. We’re growing faster advise them. advice. You should shoot for a good mix guide you. If they cannot serve, they will
than ever. And we’re taking on bigger and bolder projects that are destined to of professional skills, industry experience, let you know. Let everyone know that it’s
change the world of communications. Want to be a part of it? At every level of your career, you should age, and knowledge of your abilities. an informal process, and you’ll be in touch
have a personal board, keeping in mind Note which are List A (your first choices) by phone or e-mail.
Explore our available career opportunities and we’re confident you’ll find something
that its make-up and complexion will and which are List B (alternates).
that fits your background and experience perfectly. Then get ready to do more
change as you grow. It should consist At the end of each year, re-visit your
and accomplish more than you ever thought possible.
of four or five key people who are not 3. Sort all of your names into a grid. board list. As you progress in your career,
The ideal opportunity awaits you! emotionally invested in you, but instead Next to each name write: Relationship, you may want to add members or politely
www.gdc4s.com/careers believe in your abilities and talents. These Organization/Company, Specific excuse some from serving. This is
are people who will give advice when you Knowledge or Skill, Contact Info. your “Go To” team and you always
face key decisions. want to have people on it who believe
4. Look at the mix you’ve designated in you.
Your personal board is different than hav-
to determine if you have a good balance.
ing a coach or a mentor. Many managers
Do you have too many financial advisors
mistakenly think it’s the same. Mentors Kopelan is President and Executive Di-
Please be sure to attach your resume to your position(s) of interest to be considered immediately. Relocation costs perhaps? Are you missing marketing
usually serve as guideposts inside your rector of COACH ME Inc., a leadership
are covered in return for your innovative talent. experts? Are there too many people
company and talented coaches encourage development and business education in-
who are related to you? You are aiming
© 2007 General Dynamics. All rights reserved. you to go the extra mile or try the things stitute in New York. She is also co-author
tGeneral Dynamics is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workforce. for a good mix of talents, industry
that are tougher to tackle. of I DIDN’T SEE IT COMING, The Only
All applicants must be U.S. Citizens and currently hold or be capable of obtaining a DoD Security Clearance. knowledge, and experience. You are
Here’s the best way to create a strong and also going for a smart mix of gender Book You’ll Ever Need To Avoid Being
effective board: and age. Blindsided In Business. Coachmeinc.org
womenforhire.com 19
how to...

FWha[h_iBeea_d]\ehEkjijWdZ_d]
JWb[djjeX[FWhje\ekh=beXWbJ[Wc$ Reach Mr. Important
and Ms. Right
By Samantha Ettus
So you want to get to Person X a.k.a. your relationship with the gatekeeper and will First, look under the “contact us” area of
“Target.” But how? Don’t fret. With a bit bring you one step closer to reaching the website. If it provides no informa-
of creativity and a lot of confidence you your Target a.k.a. getting your phone call tion don’t be disheartened just yet. Next
can usually get to anyone. I have used returned. go straight to the press or media page
cold calling as my primary technique and look up a press release. Many times
for putting together my Experts’ Guide 2. Assume the gatekeeper has your a press release will list a contact email
series of books. From Suze Orman to Target’s ear. I have worked with execu- address. It is a safe bet that your Target’s
Donald Trump and Rachael Ray, each of tives who trust their assistants to be their email address uses the same format as the
the experts who have written chapters in eyes and ears. If they feel that you have a press contact listed e.g. firstname.last-
my books was the result of my cold calls. name@companyx.com.
Over time, I have found a few foolproof
techniques that have served me well. Here If this does not work, pick up the phone
are my secrets: to contact the company receptionist and
get braced to tell a pale white lie. Say you
Have a plan. Don’t pick up the phone have been trying to email the Target yet
until you have a plan. Clearly outline your your emails have been getting bounced
goal in reaching your Target, e.g. to follow back to you. The receptionist will some-
up on a job interview, to set up a sales call, times offer the correct address without
to introduce yourself for a networking question. More often she will respond by
purpose. Be as specific as possible. You asking what address you are using and
would be surprised at how often I hear you must make up an educated guess e.g.
people say that they got their Target on firstname.lastname@companyx.com. This
the phone and froze because they didn’t should yield the correct address. If not,
expect to reach them directly. So cover resort to the phone.
EVg`Zg=Vcc^Òc^hi]ZldgaYÉhaZVY^c\Y^kZgh^ÒZYbVcj[VXijgZgd[bdi^dcVcYXdcigdaiZX]cdad\^ZhVcYhnhiZbh!egdk^Y^c\
egZX^h^dc"Zc\^cZZgZYhdaji^dch[dgVl^YZkVg^Zind[XdbbZgX^Va!bdW^aZ!^cYjhig^VaVcYVZgdheVXZbVg`Zihl^i]VccjVahVaZh your bases: go so far as to role play the
ZmXZZY^c\.W^aa^dc# potential call with a trusted friend or even Cater to confidence. Don’t lose
into a tape recorder. Rehearse potential sight of your primary goal for contacting
EVg`ZgÉhZmeZgi^hZheVchi]ZXdgZbdi^dcVcYXdcigdaiZX]cdad\^ZhÄZaZXigdbZX]Vc^XVa!]nYgVja^XVcYecZjbVi^XÄVhlZaaVhV[jaa responses and how you will react to them. your Target and that getting to them is
Xdbea^bZcid[Ój^YXdcigdahnhiZbh0hd[ilVgZVcYZaZXigdc^XXdcigdah0ÒaigVi^dchnhiZbh0VcYgZ[g^\ZgVi^dc!^chigjbZciVi^dcVcY Once you reach your Target you might only part of the battle. The real test comes
hZVa^c\iZX]cdad\^Zh#
have limited time with them so it is impor- when you interact with them and in how
EVg`ZgZbeadnhbdgZi]Vc*,!%%%eZdeaZ^c)(Xdjcig^ZhVgdjcYi]ZldgaY#I]ZXdbeVcndeZgViZh'.'bVcj[VXijg^c\eaVcih! tant that you know your intention and be bad attitude you could ruin your chances convincing you are in selling you, your
egdYjX^c\.%%!%%%egdYjXih[dg)&,!%%%\adWVaXjhidbZgh# able to articulate it clearly. of ever reaching your Target. products or your resume. And this is the
part where confidence can make or break
>[ndjVgZ^ciZgZhiZY^cZmXZaaZciXVgZZgdeedgijc^i^ZhVcYVXdbeVcnl^i]\gZViWZcZÒih!eaZVhZk^h^ijhVilll#eVg`Zg#Xdb$XVgZZgh# Manage the gatekeeper. 3. Ask the gatekeeper when the best time you. The advice above outlines useful
Congratulations! You have arrived at the to call back would be or how she recom- tactics for reaching your Target but there
8VgZZgdeedgijc^i^Zh/
gatekeeper. The gatekeeper in some com- mends you might get in touch with her is another aspect to this that can’t be un-
™:c\^cZZg^c\  ™EgdXjgZbZci
panies will be the receptionist, in others it superior. This way you are enlisting her in derestimated – your self-esteem. All of us
™6XXdjci^c\$6jY^i^c\ ™HVaZh$BVg`Zi^c\
will be the department coordinator or the your cause. have bad days and good days and without
™=jbVcGZhdjgXZh ™BVcj[VXijg^c\$EgdYjXi^dc
assistant/secretary. Here are some simple a doubt your success will go up immense-
™>c[dgbVi^dcIZX]cdad\n
but essential rules for dealing with the Use email. Email is often the best way ly on a good day. So use the bad days for
Equal Opportunity/Affirmative Action Employer gatekeeper. to completely bypass the gatekeeper and paperwork and emails and pick up the
reach your Target directly. If you don’t al- phone only when you are feeling good.
1. Befriend the gatekeeper. Ask his or her ready have it, finding a Target’s email can
name and write it down so that the next require a bit of creativity and bravery.
time you call you can address them by Ettus created the Experts’ Guide series
name. This enables you to interact with The easiest way to start the email address of books and is an expert at identifying
her on a friendly basis, jumpstarting your hunt is by looking at the company website. trends in all industries. Expertsmedia.com
womenforhire.com 21
how to...

Choose a Continuing Education Program


By Marie Field

Deciding to head back to school can be one of the most important whether a company will pay for related coursework or if there is
and exciting decisions you’ll make, but getting what you want out a chance for promotion with a new degree.
of this experience can be tricky.
Weigh benefits against drawbacks. Cost, program
Know your school options. Being an educated con- reputation, study time, and location are all issues to assess before
sumer is essential in deciding where to look for a continuing choosing a program. One of the biggest roadblocks for someone
education program. Speak with students who currently attend or considering going back to school is a financial one. It’s more dif-
alumni who have exited the program to get first-hand feedback. ficult for continuing students to earn scholarships; many institu-
The reputation of the school is significant since selective employ- tions require a full schedule—12 credit hours a semester—in
ers value some programs and they’re dismissive of others. Focus order to receive financial aid. Assess what is really important
on your area of interest, and find professional organizations or aside from earning an additional degree or certificate. Focus on
societies that can give you time, family, and work ob-
an idea of how a school ligations that may hinder
ranks nationally. Check the experience.
with the U.S. Department
of Education Office of Start slowly. If
Postsecondary Education possible, sign up for one
for accreditation informa- or two classes to measure
tion. And don’t be shy the workload and assess
about talking to recruiters how much you feel you
directly for feedback on can handle. You may find
programs they respect. that a full schedule works
for you; on the contrary,
Get what you need. you may wish to enjoy a
Whether you simply want slower pace. Some uni-
to enrich your intellectual versities offer accelerated
capacity or gain a degree courses and evening and
in order to change careers, weekend classes in order
knowing your end goal is to speed up the process
essential before you can even begin to contemplate what type of and accommodate to continuing education students.
school or program to attend. Katherine Stahl, Executive Director
of the American University Career Center in Washington, D.C. Create a schedule. There’s nothing worse than feeling
says, “I always encourage returning students to get a good sense overwhelmed. Whether it’s arranging childcare to stay with your
of what they want to do, to decide what they are passionate about kids while you’re studying, or making an effort for the activities
and to identify and align one’s interests with his or her intended you currently engage in, a good schedule will reduce stress and
career path.” Be sure to choose a school that has accessible advis- allow you to enjoy your studies.
ers who can help evaluate your goals and assist you once you’re
ready to put that degree to work. Meet people. Half the fun of going back to school is meeting
new people. Look forward to it. Everyone knows that as you get
Assess your intended profession. If you’re con- older, it becomes more difficult to meet new people with similar
sidering continuing education to improve job prospects or even interests as yours. Take advantage of attending courses with like-
change careers, it’s important to attain the skills your prospective minded people.
employers’ desire. For example, if you currently fulfill a public
relations role in a non-profit organization but wish to move into Marie Field is a journalist with QS Network, a leading education
a management position within the same sector, you may need to and career network. QS links undergraduate, graduate, MBA and
undertake business courses that teach both analytical and commu- executive communities around the world with the best employers
nication skills. Check with others in your desired industry to see and education providers. Qsnetwork.com.
womenforhire.com 23
Form an Internal Women’s how to...

Network
By Kaamna Dhawan
ployee productivity as well as demonstrat- It’s time to stop pretending that we are not
ing to women that the company is invest- different, and to celebrate that we are, and
ing in their growth. Given the anticipated to appreciate that men and women have
shortage of labor, corporations do not take a different set of skills they bring to the
FGGFI attrition lightly. People who believe that
their company cares about their personal
table. Women and men have unique sets
of development areas too. In order to truly
KLE@KP Dhawan at the Taj Mahal and professional development are less add value, it is important that your organi-
zation is realistic about women’s relative

JLG
GFIK
:FEE<:K strengths and weaknesses and works pro-
actively to improve performance. Enlist
men in that development process. Often,
the few things that high potential women

N@K?PFLI need to be successful are the things they


need to learn from men.

=LKLI<%
Engage your early adopters.
For various reasons, women may be
reluctant to actively participate until they
are fully convinced of the organization’s
value. In the meantime, seek to share the
At Nortel, your career can go as far as your ideas burden of building momentum. Through

Safety: 10.5 in
the organization of lightweight activities

Trim: 10.75 in
Bleed: 11 in
and abilities will take it, whether you’re going into (brownbag lunches, coffee hours, etc.),
identify the early adopters in your popula-
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

engineering, sales, or marketing. We are a company


;@M<I that’s at the forefront of technology. A company
tion. These are the handfuls who partici-
pate in activities before the mass arrives.
J@KP where things like diversity, opportunity, and
Enlist the early adopters to participate
in, evangelize, or even run events. Teach
innovation aren’t just words; they are part of who early adopters to identify their own groups
Depending on the day, the experience of likely to look for those things elsewhere. of early adopters. Employ this strategy,
 @EEF we are and what we represent. With offices in starting an internal women’s network in a
corporate environment vacillates between Find an executive champion.
one member at a time, until you have more
active participants than passive ones.
M8K@FE over 100 countries and ideas flowing freely across

borders, it’s the only way for us to succeed. Be part


a root canal and time at the spa. Having
recently started such an organization, I can
Having a visible executive sponsor is an
important signal about the viability of the Think big, start small. Your
highlight five critical tips for the success- organization. Companies pay executives ultimate aim may be to change the com-
of Nortel and take part in shaping the future.
ful launch of an internal affinity group. well for their time. If an executive consid- pany culture, or even the national culture,
ers this initiative a worthwhile use of his but progress occurs slowly and sometimes,
Make it about the business. or her time and energy, you automatically inconspicuously. It is important to start
C<8IEDFI<8KEFIK<C%:FD&:8I<<IJ Professional women do not want to sign have strong corporate endorsement for small, and to celebrate your wins, no
up for, nor do they want to be perceived as your cause. In addition, the sponsor can matter how insignificant they may seem
having a need for, a support group. While help you identify real business needs that relative to your overall goals. Remember
balancing a career and family is a condi- your organization can help tackle. Further, that you are providing a valuable service
tion that women will be learning to master your executive sponsor can approach his to your company. Endless research has
decades from now, try to expand the focus or her peers on behalf of the group to propagated the strategic benefits of inter-
of your organization to all topics related increase executive support for events. Re- nal networks for companies. Congratulate
 <HL8 to effective work practices. Like any busi- member though, when asking for involve- yourself for taking the initiative.
C@KP ness unit in a company, internal networks
must articulate their role in maintaining
ment, always be prepared to articulate why
your existence is good for the business.
the company’s competitive advantage. Dhawan is the HR Business Partner for
By creating a forum in which women It’s not competition, it’s coop- software at Sun Microsystems, Inc. in San
can sharpen their business acumen, you eration. It’s not about being better Francisco. Their internal women’s net-
achieve the dual benefit of increasing em- than men. It’s about being better women. work is Women @ Sun West. Sun.com.
womenforhire.com 25
how to...

Appreciate the Art and Science


of Recruiting
By Jeri Medrea

It’s 9:55 a.m. In five minutes, you have an interview with me to a better place? What are we doing to improve work-life balance?
discuss a position at BearingPoint. In another time, the inter- Your questions give me insight into what is important to you.
view would take a predictable turn: you would inquire about job
responsibilities, vacation and 401(k) benefits, as well as possible Pass the first-three-minute test. It’s a cliché, but first impressions
work-life balance issues. I might ask the dreaded “where-do- do count. Be on time or even a little early. Show that you’ve
you-see-yourself-in-five-years” question, and you would answer spent significant time researching the company. I’ve interviewed
it with something appropriately enthusiastic. In other words, candidates who haven’t even bothered to learn about the com-
we’d waste a lot of time we both could be using to do other pany. As far as I’m concerned, if you don’t know the facts about
things. my company, then that tells me you don’t really want to be here.

Not today. The recruiting process is different now. You’re the Tell your story. I’ve been doing this a long time, and I’ve heard
crème de la crème–entrepreneurial, innovative, tenacious–that’s every cliché. I don’t want to hear that you are “motivated” or
why my company wants you. My job isn’t just to evaluate you, a “team player.” Anecdotally share your experiences. Tell me
but to discuss with you how well you might fit into Bearing- about that difficult project you successfully managed: What did
Point. Your résumé got you the interview, and now it’s time for it take? Tell me how you productively collaborated with a dif-
us to see if we are a good match. ficult coworker: What did you do? Personally, if I can’t get past
the canned remarks–if I can’t break through–the interview is
Let me explain it another way. The interview process is no over. Real-life stories are very powerful.
longer just the “science” of simply deciding if your professional
skills match the job description. It’s also assessing whether you Last year I needed to fill a key spot that had so far taken more
will personally fit into the company’s collaborative, fast-moving than six months–and many interviews. I was getting discour-
entrepreneurial culture. And, just as important, whether that cul- aged. I wanted to love every candidate who walked through the
ture meets your personal and professional needs. It’s a two-way door, but that wasn’t happening. Then the right one showed up.
street. This is what I call the “art” of recruiting, and it’s just as She engaged in great eye contact, was relaxed but confident, and
important as the traditional side of the equation–determining if was knowledgeable about the company and position. She asked
you have the required experience and skill set. all the right questions: What’s the climate in the office? Are we a
pay-for-performance culture? Her résumé had already shown me
I want to share with you my thoughts on how you can benefit that her education and experience made her technically quali-
from understanding the art and science of recruiting: fied for the job, but what made her different was her attitude, her
comfort with herself, and her insightful questions.
Push the envelope. Corporate America is noticeably different
than it was 10 years ago. Your questions should be innovative She got the job. I hope you do, too.
and current. Don’t give me the textbook questions. Ask about
our client results, our approach to the market, what makes our Medrea is Director of Talent Acquisition at BearingPoint, a
people different. What are we doing to make Corporate America management and technology consultants firm. Bearingpoint.com
womenforhire.com 27
how to...
Launch a Business
for Less Than $500
By Kim Lavine

write your business plan. They’ll also doubt start bringing in revenues and you
help you comply with all the govern- need to accurately track and account for
ment registrations on the local, state and those revenues for tax purposes. The
national level, which for the most part gold-standard accounting program is
cost nothing. Here’s where you’ll come up QuickBooks. Setting QuickBooks up
with the name of your company and it’s for a service business is easy. You can
logo; remember, you sell to a consumer’s buy QuickBooks Simple Start online at
heart–not always their head–so be original. Amazon (amazon.com) for anywhere
Search your company’s name at the United from $40 to $90, depending on whether
States Patent & Trademark Office (uspto. you’re willing to buy it used. Not only
gov) and see if it’s available to register will you be able to capably handle the
as a trademark for $328. If your business financial functions of running a successful
takes off, you could franchise the concept company, but QuickBooks will make you
and make millions—think Geek Squad— look like a pro doing it, producing sharp
provided you have strong Intellectual invoices and even job quotes to present to
Property. your customers.

Website: You don’t need a brick- Lavine is the bestselling author of Mom-
and-mortar storefront anymore to start my Millionaire: How I Turned My Kitchen
a successful business—all you need is Table Idea Into a Million Dollars and How
You want to start a business but you can’t a website. You can find many easy to You Can Too, and President and Founder

passion + get past your fear of taking the risk and


striking out. Reduce the risk, and you may
use services on the web that can get you
up and running like Go Daddy Website
of Green Daisy. Greendaisy.com

teamwork
find taking that first step easier than you Tonight (godaddy.com) for as little as $4
ever imagined. If you’re willing to invest a month. You can register your domain
$500 and some of your time, following name there too for as little as $7. Most
these steps may get you to where you want website building tools don’t even require
to go faster than you ever thought pos- that you know HTML anymore—it’s all
sible. point and click.

Business Model: No business is Marketing: You can easily get your


A distinct process and a way of getting things done. That's our approach at BÖWE BELL + HOWELL, where we create easier to start and requires less capital name out into the marketplace for free by
programs, machines and services for every aspect of the direct-mail process. Our successful combination of passion and to operate than a service business. This writing a clever press release and sending
teamwork goes a long way in our innovative environment, where associates are motivated to achieve important goals. is a business that utilizes your time and it out to local media. You can learn how to
Our positive thinking inspires positive results, and we stop at nothing to exceed the expectations of our clients. expertise to generate revenue. If you write a good press release and even post
have professional skills, like bookkeep- it on the web to be distributed to media
At BÖWE BELL + HOWELL, we visualize an outcome, and then we make it happen, together. Join our commitment to ing, graphic design, or just an idea like across the country for as little as $40 at
developing solutions. And let's make your positive ideas happen, today. home-organizing, you can start as soon as PRWeb (prweb.com). Having a good story
tomorrow selling your time for a premium. is what’s going to get you media attention,
People are busier than ever and willing to and as long as you focus on a human inter-
bowebellhowell.com pay for services today that just yesterday est angle that will captivate and inspire the
they would have done themselves, so be reading public, you’ll get noticed. Net-
creative. work by joining your local service clubs,
eoe m/f/d/v
or maybe start a blog at Typepad for as
Business plan: Once you’ve selected little as $5 a month (typepad.com), to get
the service you want to sell, visit SCORE your unique point-of-view and own help-
(SCORE.org) or your local Small Busi- ful tips out there.
ness Development Center (sba/SBDC.
gov) and get the free help you need to Making the money: You will no
womenforhire.com 29
Embrace Generational how to...
Illustration by Ajani Oloye

Differences
See a company like no other. By Julie Fasone Holder
See a world of opportunity.
Six years ago, I welcomed my niece, Toni
See a place where diversity is appreciated. McEwan to The Dow Chemical Company
–my employer for the last three decades.

Target is an equal employment opportunity employer and is a drug-free workplace. ©2007 Target Stores. The Bullseye Design is a registered trademark of Target Brands, Inc. All rights reserved.
See yourself in red. While I have achieved some level of suc-
cess in the company and now sit in the
executive wing, I’ve found that even Aunt

See Yourself Here


Julie has something to learn when it comes
to leading through generational differ-
ences.

Toni joined Dow straight out of college


and while we share the same family heri-
Vision. Talent. Diversity. Leadership. That's what it takes to be America's second largest general merchandise
tage, we are a model of differences. She
retailer. We are approximately 350,000 team members strong in more than 1,500 stores in 47 states. We make
came to Dow as an engineer, wanting to
trends happen and find new ways to use our talents in an innovative, rapidly growing company.
make the world a better place. As a leader, I am challenged to harness get it. Our young people have more access
the great strengths these fantastic women to services than we Baby Boomers ever
See yourself as a leader in our Stores, Supply Chain/Logistics Area or Corporate Headquarters.
I came to Dow in the 70’s–in sales– bring to our company, while helping them dreamed, but many are not yet accustomed
We're looking for: excited to climb the corporate ladder. She fit into a well established culture at Dow to the idea that they don’t have to do it all.
• Demonstrated leadership and decision-making skills is a Millennial, part of that mystifying –and let them help craft the future of the I remind them that it’s okay to ask for help
• Assertiveness and strong initiative 20-something generation born in the latter company. My goal is to channel their pas- – no matter what kind.
21st Century. I am a Baby Boomer (okay, sion and talents so that the qualities that
• Good communication and interpersonal skills 4. Realize that change is constant and
part of that 50-something generation) who make these women unique allow them to
• Cheerful and helpful attitude toward guests and other team members make it work for you. Even though Mil-
• Ability to multi-task grew up during the women’s movement, grow individually while helping our com- lennials seem to be hard-wired for change,
• Desire to grow professionally and learn continually breaking ground in a man’s world, and pany achieve its business objectives. it is still unsettling when it happens. I
learning the hard way by being the only encourage women to be comfortable with
and first woman to do a variety of things. How do I do it? I don’t pretend to have all it. Today’s global business environment
the answers, but my approach is to link absolutely requires flexibility. The more
Toni cut her teeth on instant messaging, generations through five guiding principles flexible an employee can be, the better an
multi tasking, and the internet. I learned for women. I have shared these often and
Target.com/careers to use technology, and embrace it for its found they stand the test of time. They are:
asset they are to any company.

efficiencies, but grew up in an age where 5. Seek out a variety of coaches for
relationships and face-to-face communica- 1. Identify your true priorities and decide specific situations. When I entered the
tions “closed the deal.” what can wait. Women of all generations workforce, mentoring was uncommon.
can be successful at home, at work, and as Our newer employees are fortunate that
I know that in the work place, Millenni- an active part of the community. many companies see the value in provid-
als like Toni have big ideas. They prefer I often recognize a difficulty in saying ing professional coaches. As Toni’s men-
no. I encourage women to evaluate what tor, I encourage her to seek experts in all
highly scheduled environments, are expert
they believe in and how they will make areas where she needs support, and I am
multi-taskers, and learned young how to
a difference, and resist the urge to do thankful she has the opportunity to learn
be well organized. Case in point–my own from those with varied experiences.
everything.
children were issued daily planners at
school by the age of 10. Balancing options 2. Set goals and be patient about I believe all of us as leaders can bridge
and being flexible are already part of their achieving them. Younger employees have the generational gap when we first
vocabulary. Reliance on technology and a great need for immediate gratification. try to understand the motivations of
being “connected” is a given. With vast opportunities in front of them, our Millennials. These are intelligent,
women may get easily enamored by a savvy, creative women who will be our
Probably most importantly, this genera- chance to move overseas or take on a more leaders of tomorrow. Our ability
tion of women has more opportunities demanding role, even if the transition is to integrate them effectively will
than ever. They are constantly on the go not a good fit. I urge women to have a reap great rewards in the future.
at work and after hours, and the chances plan, be patient, and wait for the opportu- Holder is the Corporate Vice President of
to join and participate are limitless. They nities that will surely come. Marketing and Sales, Human Resources,
want it all and possibly for the first time and Public Affairs at the Dow Chemical
ever they can have it. 3. Identify what kind of help you need and Company. Dow.com
womenforhire.com 31
how to...

Create a Digital Identity to Bounce Back


Advance Your Career From Rejection
By Tory Johnson By Lynn Joseph, Ph.D.

You hear the horror stories about the pitfalls of the Internet when commitment to typing away all day, every day. Neither is true. Sheila is a top-notch marketing manager. After being laid off, she satisfied with. Engage
it comes to your job, but there’s also a flip side. If you’re an em- Blogging is a fresh way to get noticed–and to put the knowledge is now two months into her job search, and finding it to be the your feelings and all
ployee or entrepreneur looking for a job, a promotion, new clients gained through those Google alerts to good use. most challenging project ever undertaken. Sound familiar? your senses. Listen
or better business opportunities, there are several smart ways to to the questions
create and enhance your digital identity. Take a few minutes to Technology companies have been scouring blogs to find new Initially, Sheila had obtained advice and coaching on interview- asked by a supportive
use technology to your advantage in the workplace. talent for a while, but now recruiters in other industries–retail, ing, networking, and resume writing, and had quickly scored interviewer, and your
hospitality, sales, marketing, advertising, and so much more – are solid interviews. Her attitude had been positive and her self-es- answers–given con-
Set up electronic profiles. On LinkedIn.com, which has more checking out blogs to find talented people who are passionate teem high. However, after each interview resulted in her ultimate fidently and compe-
than five million users in the US, create a free professional profile about their skills and knowledge. elimination from the competition, she became discouraged and tently. Have fun with
where you control the content. Your dejected–leading to her confidence faltering. the process. Finally,
profile will be indexed on the search Among the popular sites to set up your play the entire sce-
engines like Google, Yahoo, and others. own blog include Blogger.com, Vox. Sheila’s situation is not unusual. A recent study found that land- nario through without
When someone searches for your name, com, Wordpress.com, and LiveJournal. ing a new job takes one month of active searching, for every stopping, seeing and
this profile will appear in the results, com. (Check each site before settling $20,000 in salary earned in the former job. This often translates hearing you giving a
which is an ideal way to showcase your on one so you’re comfortable with into many interviews over a period of months. Landing time can superb performance.
skills and expertise. Recruiters are now the format and requirements.) Fol- take much longer if the job seeker is depressed because compa- Imagine receiving
using professional networking sites low the easy-to-use instructions on nies want to hire candidates with enthusiasm, a positive attitude, an offer, and feel the
like LinkedIn to look for new talent. how to create a blog on the topic of and self-confidence–in addition to the required skills and experi- pleasure of success.
And because it’s known as a profes- your professional expertise and then ence. Sheila needs to develop the emotional resilience to bounce This brief exercise
sional networking tool–unlike online decide on your content. You can offer back quickly after rejection if she is to land her dream job. can represent a full-
job boards–you don’t have to worry your opinion and expertise on current length interview to
that your boss will assume you’re job hot button issues in your field or you Today more than ever, savvy business people and scientists alike your subconscious
searching if or when your profile is could go the opposite route and use the know about the power of the mind and emotions to manifest mind–your ally. Illustration by Meghan Ditmer
found. blog to dissect obscure aspects of your success. A recent study in the Consulting Psychology Journal
field. Link to articles and other blogs showed that 62% of job seekers who followed a brief mental im- Affirmations. Repeat the following positive self-statements often;
By selecting “full view,” you enable of interest, and then ask those bloggers agery technology (MIT) protocol landed jobs within two months or make up your own. Your subconscious will get the
more information to be shown from your profile even when a web and writers to link back to your stuff too. compared to only 12% of job seekers in a placebo group. The message that you want and expect nothing short of success.
user is not logged in to LinkedIn. The more content you allow to study was the author’s doctoral dissertation, and following are the • I am good enough and I deserve to have my dreams come true.
be shown, the more likely your profile will show up higher in the Just like company websites have an “about us” section, create an key steps participants were guided through. By taking just a few
• I have the skills to overcome challenges and reach my goals,
search results on sites like Google or Yahoo for your name. “about me” section, including details on your education, work ex- minutes each day–as Sheila now does–you can quickly bounce
perience, and skills and interests. Pay particular attention to your back from rejection, feel more in control of your job search, and and I’ll be wiser and stronger for having done so.
Subscribe to Google alerts. Since being an expert in your chosen writing skills. Even if your thoughts are great but the spelling and radiate the enthusiasm and self-confidence that will win you the • If I don’t get the offer, there’s another, better opportunity
industry is important for anyone who wants to advance, it takes grammar leave a lot to be desired, you’re not delivering the right job you want. waiting to be discovered by me.
only a minute or two to set up Google alerts. On the Google impression.
Future Self. Take ten minutes daily to relax, close your eyes, • I forgive others and myself for past failures and
site (google.com/alerts), indicate the desired key words–perhaps
specific companies you’re interested in working for or an industry Post expert opinions. Get your name and your knowledge out and daydream having your ideal job. Imagine it as if you have disappointments.
or particular trend you want to keep up on–and Google will send there by posting reviews to books on Amazon.com or other simi- it now, in minute detail and with all your senses (sight, sound, • I control my career and life, and I expect success.
smell, taste, and touch). Muster all the excitement, satisfaction of
you links to news articles and relevant items as they’re posted lar sites related to your expertise. You can also post comments on
accomplishment, and joy that you can. Mentally celebrate with
throughout the Internet. It’s a fast, free, and a fabulous way to industry blogs and message boards that showcase your knowl- To conclude, a favorite quote by Henry David Thoreau,
your loved ones. Next, imagine going back in time and taking the
stay up to the minute on news as it happens related to your field. edge. All of this content becomes accessible by other people who “Go confidently in the direction of your dreams. Live the life you
necessary steps (easily and elegantly) that won this ideal job.
are interested in the same topics. And they’re becoming a primary have imagined.”
Create a blog. Your resume is the document that states what you source for recruiters. Mental Rehearsal. Take ten minutes daily to imagine yourself as
claim to know, and a blog is an in-depth forum showcasing or a star performer giving a top interview performance. Try mentally Dr. Joseph is a career and life transition telecoach and the author
proving it. Yet, to many people blogging sounds intimidating Johnson is the Workplace Contributor on Good Morning America watching yourself on an inner TV or movie screen as you use a of The Job-Loss Recovery Guide: A Proven Program for Getting
because we think it requires extensive technical expertise or a and the CEO of Women For Hire. Womenforhire.com remote control to stop, revise, and replay any segment you are not Back to Work—Fast! LynnJoseph.com

32 womenforhire.com womenforhire.com 33
m o r e t h a n 10 Network Smarter Throughout Your Career
Opening ts in 2007!
restauran
By Pam Webster
While most people think that networking words could limit your opportunity to
is just about getting a job, there is really No matter whether you are in college and interview with a company.
a lot more. Each one of us networks every just starting your professional career or a
day whether we realize it or not. Network- seasoned professional looking to change Once you have your resume in place, take
ing is about establishing relationships that careers or industries, it is important to be time to conduct a few mock interviews.
provide valuable feedback and help us thinking about career networking and your Career counseling departments at univer-
make educated decisions. future career aspirations. As Corporate sities or local employment centers will
Recruiting Manager for Enterprise Rent- usually offer mock interview sessions. By

Now HiriNg
Take for instance if you wanted to find A-Car, I know firsthand the importance of practicing your interviewing skills you
a good Mexican restaurant. Would you establishing relationships. Career net- will be well prepared for when you come
search the phone book and head to the working allows you to gain information, face-to-face with potential future employ-
closest one or would you ask your friends increase your visibility, and acquire insight ers. You will also get the chance to de-
for a recommendation? Taking the recom- about what employers are looking for in velop a relationship with your counselor.
RESTAURANT MANAGERS mendation of your friends is considered their employees today.
networking. Never stop networking. Take the op-
Developing a strong network requires portunity to meet with individuals even if
Real Mex Restaurants is the largest full-service, casual dining While networking applies to our normal making connections that will sustain more you are unsure about the position or the
Mexican chain operator in the United States. day-to-day activities, it also pertains to than a simple introduction–it requires company. After talking about your skills
big businesses. In many cases, larger com- effort and time on your behalf. and experience they may be able to inform
panies may not advertise their job you about alternate positions that would
Real Mex Restaurants offers great opportunities but prefer to hire by word Get your resume ready and practice for better match your qualifications.
of mouth or through networking with the face-to-face. Make sure to have your
opportunities and benefits their own employees because they trust resume in excellent condition prior to Pam Webster is the Corporate Recruiting
• Performance-based Quarterly • Broad Choice of Medical/ • Identity Theft Protection and rely on the opinions of their attending any career networking events. Manager for Enterprise Rent-A-Car.
colleagues. A resume with mistakes and misspelled Erac.com
Bonuses Dental/Vision Benefits
• Employee Assistance Program
• Competitive Salaries • Life Insurance Equal to Twice
• Educational Reimbursement
your Salary
• Paid Vacation & Sick Leave
• Outstanding 401(k) with
• Comprehensive Training &
• Management Referral Bonus Effectively Work with a Recruiter
Support • Restaurant Dining Privileges
Company Match By Michelle Kedem
& Discounts
Many firms, both large and small, work help you impress: to stray from the ideal. (e.g.: I would like

877-840-JoBS with headhunters to help them fill empty


positions. Headhunters are therefore the
first gatekeepers in the interview process,
1) Your initial email or phone call should
be professional, polite, and direct. No
to decrease my commute time and work in
my town, but 20 minutes each way is OK).

or apply online determining who gets interviewed for fancy cover letter is needed. 4) Follow-up appropriately. Keep the
many desirable positions. headhunter posted after interviews with
www.realmexrestaurants.com Headhunters typically work with more
2) Remember the headhunters’ interests.
Their clients are the companies extend-
his or her client. A quick e-mail or phone
call is sufficient; a lengthy rehashing
candidates than clients and have many ing offers, not the candidates applying for
or multiple follow-up inquiries can be
applicants for any given job. At the jobs. Target your resume and pitch based
same time, their credibility with clients on the job or type of job you would like to viewed as an irritation.
is determined by the quantity and, more get. If you are applying for a specific role,
importantly, the quality of the candidates modify your resume, where appropriate, to 5) Remember: Every interaction is part of
they present. Convincing headhunters that reflect the language of the job description. a larger interview process.
you are a high caliber candidate will get If a role is not right for you, refer friends
them to call you when they have openings and colleagues that meet the job specifica-
that match your skills, and to push for you tions. Michelle Kedem is a partner at
when the right position is available. On-Ramps, a recruiting and consulting
3) Know your own goals, with defined firm focused on placing people in flexible
Specifically, here are five tips that will parameters around how far you are willing work arrangements. On-Ramps.com
34 womenforhire.com womenforhire.com 35
how to...

Work from Home


as a Virtual Agent
Ever since Tory Johnson did a segment on Good Morning America about virtual customer service agents, we’ve been inundat- Arise Alpine Access
ed with questions from women about how to get hired at home in this line of work. We went to the CEOs of three leading By Angie Selden By Chris Carrington
companies that service this industry to get the scoop on their hiring practices.
Home-based business opportunities seem to be a dime a dozen Is a home-based position the perfect fit for you? Do you have
these days, yet there are a select few arrangements that offer com- what it takes to be successful? Working from home and effec-
pelling advantages to those with a special kind of entrepreneur-
tively balancing all the demands on your time is hard. It’s not for
LiveOps best performing agent, not the next available agent. We call this ship and thirst for premium compensation.
everyone, but the rewards are tremendous for those with the right
By Maynard Webb the “survival of the finest.” LiveOps agents always know exactly approach.
Over the past few years, many global companies have grow-
what is expected and how well they rank among their peers. It’s
ing concerns about their customers’ disappointing experiences
When I was at eBay, we created a virtual community, an army a completely open and transparent system that allows them to Let’s be honest. The process of becoming an Alpine Access agent
with service agents overseas. With readily available broadband
of entrepreneurs chasing their passions. We enabled people to course correct when necessary. technology, a thriving industry has developed with thousands of is likely more rigorous and challenging than other positions you
buy and sell–something they had always done, but on a more U.S. based agents working from their homes. There are options may have applied for previously. We invest in our agents and hire
efficient, global scale. Now at LiveOps, we’re also creating a Survival and contracting doesn’t mean LiveOps home agents are – home agents can work as little as a few hours, or more than 60 them as employees of the company, hoping they’ll be around for
virtual community enabling people to do something else they on their own. Our community of independent contractors has ac- hours per week, and as either a part-time employee, independent the long-haul. We provide paid training, cover hiring costs, pro-
have always done–work, but through LiveOps people can do it on cess to facilitators and chat rooms for quick answers to questions contractor, or incorporated business owner. mote from within and create a supportive community. As a result,
their own terms. or easy tips on how to improve the performance of their business. we choose our agents carefully and only hire the most passionate
Succeeding as a home agent and achieving work/life balance is With so many choices, it’s important to understand the advantag-
and enthusiastic individuals.
What’s happening is a mini-revolution in the way people work. rewarding. Few jobs can match the flexibility, independence and es of each. Arise Virtual Solutions has provided opportunities for
financial freedom that come with it. near-full time home agents to work as incorporated business own-
Rather than working nine to five for a corporation, more than Alpine Access uses a two part hiring process. First, we look
ers owning their customer service businesses since it was founded
100,000 people have opted to work from home as home agents for excellent customer service skills such as phone etiquette,
in 1997. Arise Certified Professionals (ACPs) dictate when, how
providing professional telephone customer care. This number is Webb is CEO at LiveOps. He was COO at eBay until last year. ability to follow instructions, basic technology knowledge,
often, and for whom they work including over 40 Arise clients
expected to grow to more than 300,000 by 2010. Apply at liveops.com. like Walgreen’s, Home Depot, and Verizon. As business owners, and ideally, previous experience in a customer service role.
Illustration by Erin Cullinane
ACPs invest in their own certification and equipment, demon- Then we look for a “client match.” Matching agents with
Flexibility is a key reason for this growth. With the LiveOps strating to clients that they are invested in and motivated to oper- clients is a key reason Alpine Access is the outsourced
model, agents contract with us and can choose to work for as ate a successful customer service operation. provider of choice for both agents and customers. Because
little as one half-hour or as many hours as they would like, and our agents are hired as employees rather than contractors,
they choose when they want to work, anytime day or night. Over So what are the secrets of successfully becoming an we can assign them to specific accounts according to their
half of our independent contractor agents are mothers with young Arise Certified Professional? interests, skills, and prior industry experience. Our agents
children. Others are disabled or care for family members needing 1. Find 25 hours a week to work when you choose enjoy dedicating themselves to one account and clients
special care. 2. Hone your selling and persuasion skills get experienced agents who secure higher average sales
3. Thrive in a competitive results-based environment orders and increase customer satisfaction rates. To improve
Applying for certification as a LiveOps home agent is simple. 4. Be comfortable using technology for work your chances of matching to a client, be sure to highlight
The process includes reading comprehension and voice tests, as 5. Enjoy meeting professionals like you in a virtual community your hobbies and interest as well as job experience on
well as a basic credit and background check. It is a great op- 6. Commit to a schedule each week and work it your application.
portunity, but isn’t for everyone. Successful agents manage their 7. Be confident about getting paid for your performance
own independent businesses, diligently stick to their self-created 8. Love the premium brands in the Arise portfolio of companies Building a career around your life, rather than your life
schedule, enjoy talking to new people, and can handle the oc- you can service around your career is not an unrealistic dream, but it takes
casional difficult caller. effort. Be choosy. In the same way we don’t take just any
In short–invested agents provide better service when their own
success–and compensation–is tied directly to the success of their candidate, neither should you take just any job. When asked
For LiveOps agents, it’s not about how much your boss likes you, why you want an at-home position, describe your motivation
clients. This has been proven by the high-caliber brands that
how political you are, or who you know. Agents are rated on Arise consistently attracts–which means more opportunity for in terms of more than just wanting to work from home. With
keeping commitments to self-scheduled work times and on objec- you in the long run. Add to that the sense of accomplishment these tips, regardless of age, circumstance or location, if you
tive performance measures such as length of time on the phone found in managing your own business, and the result is thousands are self-motivated and willing to work hard, you can have
and order conversion rates. of agents across the U.S. proud to call themselves Arise Certified a successful, rewarding career that provides personal
Professionals. life balance.
The best performing agents get to select their schedules first and
have access to more calls and therefore, their businesses can Selden is the CEO, Arise Virtual Solutions Inc. Apply at arise.com. Carrington is CEO of Alpine Access. Apply at alpineaccess.com
make the most money. At LiveOps, calls are always routed to the
36 womenforhire.com womenforhire.com 37
how to...

Decide When to Change Careers


By Jill Sutton
Have you ever met someone who loves her job? She seems to be confident, happy and
overall more satisfied. So, why don’t you feel that way? Could it be your job? Is it the
right fit for you? Your job is like any relationship; even the best ones have their ups and
downs. You should not leave your job every time that you feel overworked, discontent,
or frustrated. But, there are a few specific questions that you can ask yourself to help you
decide if your current job is the right one for you or if it’s time to look for a new career?

These five questions can help you decide if it is time to proactively start the process to
make a career change:

1. My current job may not be my “ultimate job” but does it provide me with future
opportunity or help develop skills that I may need in the future?
2. Do I feel invigorated or challenged on the job at least one time per week?
3. Overall, are my abilities and skills being utilized on the job?
4. Do I live for the weekend and look forward to 5:00 everyday?
5. Do I have any physical symptoms that I can attribute to work, such as head-aches,
anxiety, or inability to sleep?

If you answered no to any of the questions 1-3 and answered yes to any of the questions
4-5, then you need to seriously consider a career change. But just in case you are still on
the fence about making such a change, ask yourself this final “million dollar” question:

If I won the lottery tonight, would I quit my job?


A. No, I would not quit my job.
B. No, I would work a few more years. I am too young to retire.
C. Yes, but not immediately. I would wait until I speak with my family and a financial
planner.
D. Yes, my desk would be cleaned out by tomorrow.
E. YIPPPEEE! I would send my boss an
email and never look back!

Believe it or not, there are many people


who are satisfied with their career and
would actually keep their current job
even if they hit the jackpot. If you
answered “D” or “E” to this question
then you are ready for a change. Did you
know that the average person will spend
over 90,000 hours on the job over her
lifetime? If you are going to spend that
many hours working, why not enjoy what
you do? Don’t spend any more time on a
career that is not right for you. Now is the
time to figure out what career would keep
you on the job, even if you were to win
the big bucks.

Sutton is the founder of Pinnacle Per-


formers, Inc. Pinnacleperformers.com
womenforhire.com 39
Fairwell
By Kristen Bolibruch

Before attending your Fall a match for his company, he


2006 career expo in New York, suggested I speak with Ernst &
I worked in fundraising for Young. I hadn’t even considered
nonprofit theater. I knew I stopping at their booth, since I
wanted to move to a corporate hadn’t majored in accounting
environment, but I wasn’t sure and didn’t have any account-
how to make the transition. ing experience. But he told
The career fair seemed like a me about a program at Ernst &
great opportunity to learn more Young called the YMP–Your
about a wide variety of com- Master Plan–that helps non-ac-
panies in different industries at counting business majors earn a
the same time. I decided to at- Master’s Degree in Accounting.
tend the fair with an open mind The more I learned about the
and a goal to talk to as many program and the company, the
people as possible. more excited I became.

At the event, I worked the I applied, interviewed, and


room talking to many recruit- received an offer about a month
ers and gaining confidence after the career expo. I leave
with each one. I carefully shortly for the University of
explained that I was making a Virginia, where I will study ac-
career change and that I was counting for the summer before
seeking a position that would returning to work for Ernst &
be challenging and analytical. Young in the New York office.
After circling around to many Now I am excited and hopeful
different booths, I struck up a about my future. Without Wom-
conversation with a friendly en For Hire, I never would have
recruiter. Although I wasn’t discovered this opportunity!

40 womenforhire.com

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