IBM Business Consulting Services

Setting the standard for SAP services

Delta Air Lines

IBM Business Consulting Services already has a proven track record in earlier SAP implementations within the Delta Air Lines Organization. We recently asked IBM to support a critical initiative on very short notice. IBM responded by providing a team of highly experienced professionals to help Delta resolve a critical business issue. This is the exact response we would expect from any of our business partners. And once again, IBM demonstrated their commitment to Delta with highly skilled resources, innovative solutions and a proven methodology and approach. Walter Taylor, managing director, Program Management, Delta Air Lines

The union of business and technology continues to change how companies operate, communicate, grow and prot. While the power of todays integrated Enterprise Resource Planning (ERP) systems can deliver signicant benets, there are a number of factors to consider when planning, deploying and managing these solutions. There is a lot at stake, and little can be left to chance. Recent market consolidation has permanently altered the ERP landscape. Many companies who have made signicant investments in HR, Financials or other ERP applications now nd that those solutions will be dead-ended, and will need to migrate. In this time of uncertainty and doubt, companies need to assess their ERP application roadmap and determine the path which provides them with the best business value and least amount of risk.

CIOs and other executives are being challenged to reduce information technology (IT) costs while simultaneously realizing more benets from their SAP and IT investments. Lowering total cost of ownership (TCO) has thus become an even more strategic issue. As one of the worlds leading full-service providers, IBM is uniquely qualied to help companies optimize, and potentially outsource, their non-core business systems and processes helping to reduce TCO, and enabling the reallocation of resources and capital to focus on core business competencies. Its not surprising that more and more enterprises are choosing to entrust the implementation and management of their SAP solutions to IBM Business Consulting Services. As a one-source partner, we offer a distinctive blend of best-inclass business and technology acumen, well-established IT leadership, plus IBMs global reach and stability. These capabilities, supported with a practice of over 9,000 dedicated SAP consultants, are helping SAP clients in every industry and around the globe achieve their tactical and strategic objectives in a way that affords greater value, lower costs and faster returns all while mitigating risk.

IBM Business Consulting Services: virtually unmatched consulting capabilities

With over 60,000 consultants in 160 countries, IBM Business Consulting Services, a division of IBM Global Services, is one of the worlds largest consulting organizations. We help transform the businesses of our clients who want to be leaders in their industries. We have well-researched points of view about industry and business trends, and assist enterprises in effecting change by integrating strategy, process, technology and operations. To every client engagement, We bring: Global scale and delivery capabilities Integrated services from strategy through implementation and operation Deep industry expertise and knowledge of business processes Strategic alliances and practical experience with leading technology vendors Ongoing investments in innovative solutions, staff development and intellectual capital.

Key service offerings of IBM Business Consulting Services are available:

Application Innovation Services provides custom application development and systems integration skills to help businesses support innovation and expand into new markets. Business Transformation Outsourcing helps enable an enterprise to outsource and transform its non-core operations including nance and accounting, customer relationship management, procurement and/ or human resources to IBM. Customer Relationship Management helps companies reduce the costs associated with marketing, sales and service, while improving customer loyalty and satisfaction in the face of increasing customer demands. Financial Management assists businesses in transforming their nance and accounting processes in various areas to reduce costs, manage risk, increase shareholder value and bolster prots through more effective nancial management. Human Capital Management offers onestop services for assessing the overall impact and effectiveness of a businesss human resource organization from strategy and structure to processes, services and systems and implementing the recommended changes. Strategy and Change helps companies frame business and industry opportunities and develop strategies to leverage more value from their IT infrastructure, make strategic prot improvements, and achieve business transformation. Supply Chain Management combines IBM capabilities and experience in supply chain planning, procurement, product lifecycle management, operations, ERP and logistics to help improve supply chain efciency.

Leading the industry in SAP services

Our SAP practice has an established reputation as a global leader in providing SAP services. By successfully blending our industry, business-process and technology expertise, we can provide a compelling value proposition to our SAP clients. Key differentiators of our SAP practice include the following: The longest-standing and strongest SAP alliance: IBM Business Consulting Services was SAPs first alliance partner, and has been an SAP global alliance partner since 1989.

The highest client satisfaction rating: In 2004, IBM was the only systems integrator awarded the prestigious Pinnacle Award for Delivery Excellence, based on SAPs own customer satisfaction surveys. Additionally, IBM is the only firm to win the SAP Award of Excellence every year, in every country it has been offered. The largest base of successful engagements: We have completed over 4,500 successful SAP engagements at over 8,000 sites. Consistently recognized as an SAP

A Fortune 500 leader: IBM BCS has been acknowledged by SAP Senior Executives as a leader with over 70 percent of SAPs Fortune 500 clients. A strong industry commitment: IBM is one of the principal firms involved in the joint development of SAP industry-based solutions. Our IBM and SAP retail alliance, announced in 2004, is one of just many examples where both organizations have made deep commitments to jointly bring innovative industry-based solutions to the market. A leader in solutions development and implementation accelerators: IBM Business Consulting Services is committed to developing leading, industry-based methods, tools and templates to accelerate implementation and optimize return on investment.

The largest and most experienced SAP practice: We employ more than 9,000 fully dedicated SAP staff around the world, with an average of eightplus years of SAP experience.

implementation leader: IBM was recognized as Most Visionary and ranked highest in Ability to Execute in Gartners 2004 SAP ERP service provider Magic Quadrant.

State of Louisiana
We selected IBMs Business Consulting Services for their strong team of expert consultants and their strong implementation methodology. I am very happy with our selection, as they have guided us to a successful implementation of the Portal for our employees. Sylvia Vaught, information services director for Division of Administration, State of Louisiana

IBMs relationship with SAP spans more than three decades. With over 8,000 joint clients and a proven track record of cooperative solution development, the SAP-IBM alliance is one of the largest and most successful relationships in the technology world. As a charter member of TeamSAP and the co-developer of the SAP Implementation Quality Program, IBM Business Consulting Services is a driving force in helping to ensure that our SAP clients benet fully from SAP innovation and excellence. IBM is certied by SAP as a Global Services, Technology and Hosting Partner. We are proud to highlight that we are the only organization to hold all three certications. What does this mean to our SAP clients? In addition to traditional consulting services, they have the advantage of: IBM eServer systems your choice of high-performance servers to suit your business various and evolving requirements. One of the worlds premier database platform DB2 and consistent capabilities across multiple servers. Complementary software and middleware that help extend R/3 solutions, including Internet application development, groupware and systems management.

various stages of SAP implementations. We differentiate ourselves with our strong SAP methodology, drawing from over 20 years of successful SAP implementation experience, and leveraging IBM research and development to develop the next generation of innovative tools, solutions and methods. These resources help enable our SAP clients to quickly realize their business objectives and accelerate time to benet with integrated, standards-based initiatives customized to their SAP environment. Our SAP methodology focuses on six key areas, and addresses the following questions across the entire lifecycle of an SAP implementation. Project management What is the best approach for our implementation? Should we do a pilot, and then roll out to other sites? Should we select certain application modules to roll out rst? How should we organize the project team? How much time will it take? The business What quantiable business gains can we expect? What is the estimated ROI? How can we measure our ROI? How can we benet from best practices? What business processes should we redesign?

The organization How will our new application affect our people and their productivity? How will we manage change? How will changes impact the structure of the business? Will we need to redesign the organization? What about training? Will it be costly? Who will be the champions of change? Applications Will the application fully support the business? How will we ll gaps? How should the application be congured to best support our business? What types of reports will be required? How will we integrate new applications into our current infrastructure? What about data conversion? Architecture How will our new application impact our current IT infrastructure and production processes? What new technologies will we need to support the new application? How much will this cost? Do we have the right technical skills? Operations How will we handle application upgrades? Can we adequately support the application environment? How do we establish help desk skills and organize around new systems? What technical skills are required?

Heineken-USA
Being part of a global organization requires participation in its international transparent supply chain. The SAP implementation, a component of Heinekens Star Link project, connected our company to both our global supply chain network and our customers in the U.S. Our implementation partner, IBM Business Consulting Services, already had a proven track record in earlier SAP implementations within the world- wide Heineken group. By combining some of their seasoned European professionals, American IBM consultants and Heineken specialists, the winning team was born. The result? A successful implementation, within time, within budget, and a competitive advantage in the market. Rodolph Italianer, Heineken-USA vice president, Finance and Operations

Proven tools and methodologies: More value, faster results, less risk
IBM Business Consulting Services employs a world-class suite of transformational methodologies, tools, accelerators and pre-congured solution templates to assist our clients in the

Accelerated SAP project lifecycle

Program management Business

Evaluation

Project Preparation

Business Blueprint

Realization

Final Preparation

Go Live and Suport

Sustain

Organization Application Architecture Operations

Based on SAP AGs AcceleratedSAP (ASAP) method, the Ascendant SAP method has been mapped across the phases of an SAP implementation and enhanced with the addition of two phases evalulation and sustain. Additionally, we have incorporated the latest ValueSAP content into the method to help support key deliverables such as business case development and value realization. This enables us to help ensure that the system goes live, on-time and on-budget, and that the critical change management aspects of the projects are appropriately handled accelerating time to benet while mitigating risk.

In support of our methodology, the Ascendant SAP Toolset is a Webenabled project support system and central repository that aids in managing the project and maintaining project documentation and deliverables. This Toolset is the single product designed to support and leverage all of IBMs implementation experience.

IBM global delivery capabilities for SAP offers a large pool of resources located worldwide, giving you access to seasoned SAP professionals with end-to-end implementation experience at cost-effective labor prices. You can optimize your SAP transformation investment by taking advantage of a variable cost structure, whereby you pay for only the resources you need, as you need them. Through our global delivery capabilities, IBM combines the right people, processes and technologies to reduce risk while enhancing quality to achieve measurable business impact.

Local resources, global reach

IBM Business Consulting Services provides a unique delivery model the IBM Global Resourcing Framework that affords our SAP clients the best of both worlds: availability of local resources and the power of global reach.

Tetra Pak
The benets of leveraging the Global Delivery Center for Tetra Pak has been the continuity that weve had between some of the people that weve had both onsite and offsite, that theyve had an internal network between them that has made good use for both Tetra Pak and for those resources working offsite and onsite here at Tetra Pak. IBM also has very skilled people and are good to work with. We chose IBM because we looked for a global partner that had the same resources that we did. Kevin Quinn, project technical manager, Tetra Pak, Sweden

Offering a broad global presence, IBM maintains consulting operations with more than 20 solution development centers around the world, each leveraging the robust infrastructure, network reliability and data security features that youve come to expect from IBM. Our broad SAP services offering encompasses the following components: Application design and development

SAP Design, Build, Manage Solutions SAP Industry Solutions Financial Management Solutions Human Resource Solutions Supply Chain Management Solutions Customer Relationship Management

Enterprise Management Portals / Cross Applications SAP NetWeaver SAP Optimization Services SAP/IBM Mobile Business Solutions Organizational Design and Change Management Education and Training Application Management Services

Configuration and prototyping Testing Support and maintenance.

Solutions Supplier Relationship Management Solutions Product Lifecycle Management Solutions

Discover the difference with IBM

IBM Business Consulting Services supports the entire suite of SAP offerings from strategy through implementation and ongoing operations. This enables SAP-based enterprises to leverage our expertise in every area of their organization, from every vantage point, to address both current and future requirements. Specically, our services address: Enterprise Resource Planning (R/3, mySAP) ERP Roadmap Assessment SAP Full Economy Model

for SAP Solutions Hosting Services for SAP Solutions.

Business Warehouse/Strategic

NIBCO, Inc
We have provided improved customer service by using better processes supported by better technology. Product inventory has been reduced by around 40 percent, plant inventory has been lowered, and order processing costs have tumbled. We are quicker to respond to customer orders, and our Perfect Order metric has soared from around 30 per cent complete to near 90 percent. These two primary solution providers contribute signicantly to our business results. IBM has a strong SAP practice, and helps us leverage the SAP application as much as they can, which is good for us and good for our customers. Gary Wilson, chief information ofcer, NIBCO, Inc.

Start your business transformation

The IBM Business Consulting Services SAP team is ready to help you address every area and every phase of your organizations SAP implementation from strategy through operations. Our leadership and recognized depth of industry knowledge signicantly enrich our offerings, which are developed and aligned to deliver top-to-bottom, end-toend support for SAP environments and provide best-case results in bringing all elements of your business together across enterprise, network and geographical boundaries.
Copyright IBM Corporation 2005 IBM Global Services Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America 05-05 All Rights Reserved IBM, the IBM logo, Asendant, DB2, and eServer are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.

For more information

For more information on IBM Business Consulting Services please contact your IBM sales representative, or visit: ibm.com/bcs

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