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QUALITY MANAGEMENT SYSTEM PROCESS FLOW

5. Management Responsibility
Management Commitment, Customer Focus, Quality Policy, Quality Objectives, Planning, Responsibility, Authority & Communication & Management Review Reference : xxx
Continual improvement of the quality management system

LEGEND:

Information flow

6. Resource Management
Provision of Resources, Human Resources, Infrastructure & Work Environment Reference : xxx
Value-adding activities

7. Product Realization
Reference : Refer Application, Sequence & Interaction of Key Processes in QMS

8. Measurement, Analysis & Improvement


Reference : xxx

Sales 1

Identify corrective & preventive actions

New Product

Analyse suppliers performance New or existing Delivery Analyse process & product performance

NEEDS & REQUIREMENTS

Existing Product Yes


Stock

No
Installation Analyse production, project & servicing performances Analyse customer feedback & complaints

SATISFACTION

CUSTOMERS

CUSTOMERS

No
Design & Development Purchasing

Yes
Project Mobilisation & Implementation

8
Evaluate resources adequacy & needs T&C and Project Handover

Production Planning

Raw Material Planning

Production

Maintenance & Servicing

10

INPUT

Fail

PRODUCT
QC Inspection

OUTPUT

Pass
Product Preservation

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