2010 Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises

Creating Next Generation Cloud Computing Operation Support Services by Social OSS : contribution with Telecom NGN experience
Miyuki Sato Fujitsu Co. Ltd, Japan
Abstract -- Currently, Cloud network operators and service providers are managing server, network and storage resources by various management systems to manage hardware, applications, traffic, and resources monitoring including bandwidth, storage capacity, and throughput utilization. However, these systems are not coordinated with accounting, security and configuration systems to provide end-to-end service management. Various players are emerging to provide remote computing and storage resources over the cloud network.. Telecommunications grade operation systems will be the key to realize end-to-end service management, and resource management to assure application quality of service. In this paper we present how the operation service methodology using Social Cloud OSS will support end-to-end service management and resource (computing, network and storage) management over the cloud network. Fujitsus Social Cloud OSS will provide integrated operation services by supporting group to group communication, and Enterprise to Enterprise (E2E) application transactions. Social Cloud OSS is designed to support social collaboration, and e-commerce applications using the cloud on a massive scale and lower Total Cost of Ownership than the current approaches with disparate management systems. Keywords -- Cloud Computing, Cloud Computing service, Operation Support Service, Social OSS
BM SM NM EM

Diagram.1 TMF management architecture

I. INTRODUCTION Over the years we have been developing operation management system, network management system and network element management system for Telecom players (Carriers, Service providers, system integrators, Data centers, enterprises and so on) based on TMF Management architecture. We have been providing, - FCAPS (Fault, Configuration, Accounting, Performance, Security) management. - Traffic and Quality management - Inventory management - Provisioning, Configuration/Back up/Restore - ITIL management It was never on the consumer networks or the so-called social networks where in the complexity is enormous and mind-boggling. Instead of a set of disparate applications, service centricity will be the focus of next generation Operation Systems.

As for the resource of cloud computing, following systems are installed for management purpose. - Network element management system per each element like network, server, storage resources - Traffic and Quality measurement - Dash board for integrated view Current management systems consists of different vendor systems and open source applications which focuses on a particular network element. As for domain knowledge, operation management and service management are considered as future topics. In this paper a new methodology is presented which explains how Fujitsu will provide operation service by Social cloud OSS [Ref. 10]) supporting end-to-end service, resource and network management over the cloud network by utilizing small group to group communication as well as Enterprise to Enterprise (E2E) application transactions. Fujitsus Social Cloud OSS will help to make multi vendor, multi technology, multi groups operation smoothly, and this methodology would also enable telecom players to use existing systems and services over the cloud to provide support for the entire society. II. LESSONS LEARNED FROM PAST EXPERIENCE Fujitsu has been developing OSSs for carriers and service providers since 1996 [Ref. 1, 2, 3, 4]. Based on our past experience we understand 1. Operation service is necessary to consider the following. - What Operation services are required for user groups - What Operation service are required for application management -What is the impact on collaboration operation services based on domain knowledge -What is the necessary range for Operation service 2. Deployment Environment for management Following network environment is suitable for deployment if one

978-0-7695-4063-4/10 $26.00 2010 IEEE DOI 10.1109/WETICE.2010.19

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is planning on NGN.
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Diagram.2 NGN Architecture

3. Necessary requirement for Management of applications - Multi-service management, unique Service bus and Open DB and Data mining engine to handle FCAPS to SLA - Operation management by supporting Multi vendor, Multi technology, Multiple view - End to End QoS enablement support - Select robust safety & security along with scalable architecture 4. Additional value added management services and their immediate benefits - Multiple Services addition introduces new subscribers which results in substantial increase in revenue. - Remote management and maintenance services will increase due to operation services framework - Service focus helps in reduction of OpEX and CapEX for Players Easy to Identify and Localize the faults increase in customer satisfaction - Multiple services from single service provider along with integrated bill for all services help end users enormously Supports multiple core and access networks (ADSL, PON, WiMAX, FMC and so on) along with operational management support for emerging ubiquitous networks 5. Additional value added management functions that should be part of the systems are - Trend analysis for proactive problem resolution - Multi-service management for service creation and deployment along with problem resolution - Multiple views for Physical, Logical - Network resource selection per service - Work group knowledge management - Domain knowledge base view delivery - Robust safety & security along with scalable architecture - SLA with QoS and COS for Operation I/F for Home and small group, enterprise users for easy access to multiple

Networks and Services 6. Require improvements in the current Telecom OSSs - Too much focused on network operation management rather than customer service management - Hefty competition among many service providers for creating new services to customers Single OSS can not support all services (narrow focus) - Many Content providers and Enterprises also have desire to provide new services but they do not have any means or ideas how to do this (existing OSSs are too difficult to handle) - No generic OSS which can support all business players (Carrier, Service Provider, Content provider, Enterprises and End customers) and provide service assurance - Most of the OSSs are focused on few technologies, few access networks and few vendors with limited service support - Current OSSs are not future proof III. SOCIAL CLOUD OSS FEATURES, BENEFITS AND DEPLOYMENT SCENARIOS OVER CLOUD COMPUTING: Current Cloud Network Operation Service (OSS services) supports technologies such as FMC, WiMAX, MVNO, LTE, HGW, PLC, Sensors and TAG.(With element management system, if necessary.) SOA based Architecture (Service Oriented Architecture): helps many players to come out with new services quickly FCAPS and SLA support Scalability Service Scalability Cloud OSS Service can handle home users to enterprise users, from small home network to large corporate network (nation-wide with so many nodes) , from small contents provider to large carriers It also has individual management systems and interfaces to handle all the players End to End QoS support To achieve End to End QoS, Policy control, SLA, Provisioning, Route select are supported From Home user GW to Regional level GW and Access GW probes can be placed and OSS services provide features to collect data from all these devices This helps in understanding what and how the network is behaving Helps every player to provide QoS and Service Assurance to end customer Unique Service bus and Open DB Data mining engine

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concept OSS services system (Social OSS) has service bus in cooperation with the lines of Service Oriented Architecture (SOA), which provides opportunity for content providers to register their services (Service Plug-ins) at Service providers. With this end users are presented with many new services Data mining engine offers the trend of the use state and resource information and the demand forecasts to Service Provider and Contents Provider (Third party provider). Template based Service Creation support OSS service provides Service Templates to Service Providers and content providers to create new services easily and quickly FCAPS that has been offered in the previous version is provided in Cloud OSS services as well Domain view and Map engine Conceptual view where in each player is managed by systems (management systems) and interfaces They are grouped into what are called players domains. Here are some of the views: Global View: In this view you can see how the domain of each players like Carrier, Service providers, FMC providers, Enterprise users, Content providers, 3rd Party providers and Home users are connected to the OSS services and their interfaces Also Application are connected to the OSS services and their interfaces. The global view and conceptual views provide overall view of the entire network We can see the details of the latest technologies on a geographical map using high speed Map engine. Similarly in the case of Players view we can see individual players details and in Service view we can see individual Services details and how they are linked to each players. These screens will give an idea how Cloud OSS services are different from legacy OSS systems Carrier View In this Carriers can see composition of Core network, traffic details and problems in the network along with technology information If a customer has contracted the logical network resources configuration from the Carrier he will be presented with operational details in terms of Service

and Fault information, and operation knowledge.. Faults are identified using Visual means Fixed mobile convergence service In this Deployment scenario we are showing how the operation of FMC service is managed. Operators can see both mobile and fixed domains in a single view. Helps the operator to see the composition of domain (network), traffic and the faults that occur. Also helps the operator to manage the FMC network easily. Some of the possible scenarios for FMC Service. Assuming a customer has subscribed to FMC service his family / employer can monitor his location (even when he is in train, bus or car). If he is outside the range then in the Gateway management system one can see a grayed out Mobile phone symbol. By clicking the symbol we can actually view whether he is within the cell area or outside. Also a message will be flashed on the mobile phone of the subscriber indicating every time when he switches from Fixed to Mobile and Mobile to Fixed network Home Users Management service In this Scenario we are showing how a home user can manage devices as well as the services he / she subscribed. Home user first logs into Service providers Gateway and registers with the Service Provider Home user can select different services and subscribe the same These services could be in the form of managing home appliances, TV, Cooling service, Power situation, security service, etc. Once the services are subscribed then logging into home gateway a subscriber can monitor all the devices from where ever he / she is located using Home Gateway Management system (HGMS) From HGMS home user can monitor and Schedule services, monitor and manage the devices operational status, service usage and also take reports of service status Enterprise Users management service This scenario explains how enterprise users are supported in Operation Services Enterprise users can register with Service providers service gateway for all the services they require and devices management and so on. Once the Services are subscribed then using Enterprise management system users can monitor their services and devices located in each floor or each building of the entire enterprise They can monitor traffic parameters, Troubles,

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bandwidth and service usage patterns in each floor Tenant Management Service In this scenario it is explained how large apartments can be managed centrally. For instance apartment owner can subscribe the many services and the same can be provided to residents of the apartment Using Tenant management system owner of the building can monitor the devices located in each building and maintain their service condition Also tenants can subscribe to new services from the tenant management system Service Provider management service In this scenario we are showing how 3rd party providers, content providers and large enterprises who want to provide services can register themselves with the service provider. Secondly how a service provider can decide which 3rd party provider or content provider he should partner with using business management and analysis tool First of all 3rd Party providers, content providers and enterprises should register themselves with the Service provider using service gateway Then these services will be available for end users to pick up. Once a home user subscribe to a particular service then the 3rd party provider can manage that service using Service provider s network Using the BML (Business Management tool) tool service provider can analyze the service characteristics of the 3rd Party providers and others and then decide to partner with them Using BML tool one can see the service availability of various providers, performance characteristics like power consumed and so on OSS service benefits Benefits to CARRIER Operation cost reduction: With the Single OSS providing support for many access technologies the services investment for new OSS services are reduced drastically Subscriber base increased to many folds due to third party providers also taking up services this in turn results in increase in revenue Benefits to SERVICE PROVIDER Less Capital investment and new service introduction is quick and easy Enterprise/individual and Contents Provider could join for new services and this in turn reduces advertisement and maintenance costs Based on Customer's location, profile and usage patterns

selective advertisements can be done. As a result, advertisement efficiency improves which in turn helps in the reduction of marketing cost Benefits to CONTENTS PROVIDER By registering with Service provider many new business opportunities comes to content providers Service providers subscribers will be benefitted with less service fee which in turn increases new customer acquisition Easy to monitor service trends Benefits to Enterprise Many enterprises can start providing new services like Printer maintenance, Air-con maintenance, IP-TV service, etc. This helps other enterprises and building owners to take selective services. IV. CLOUD OSS SERVICE PLATFORM BY SOCIAL OSS Social OSS is created to support any users in any domain, whether they are aware or not, and supports to create service for subscribers, enterprises, service providers, etc by dynamic domain view technology..
OSS Knowledge for Large network
Strong
Service level Customi

One platform- systematization by selection of application approach

Weak now

Deployment
Requirement for Operation Service technology (SLO) Quick detection, impact analysis, action Fault, Report Monitoring and Action for Service level Service level / Requirement Same level as others Protect own domain Differentiation Automation, Business Develop

zation
Sales are large / one customer The # of customers is small.

Business domain as healthcare, education, etc,

Systematiza tion Sales are small /one customer The # of customers Is huge. Service level / Requirement As is Sales are small / one Customer The # of customers

Sharing of resource, Reflection to Life cycle Information center, Outsource Communication network

Deploy ment
Customi zation
Sales are large / one. customer The # of customers is small.

Basic service

Access, LTE, WiMAX, MVMO, Service level / Requirement Deploy Government, Carrier, ment Sensor, Power, Providers, RFID Ubiquitous Service providers, Ubiquitous, Consumer Large enterprise

Market Movement Network connection

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Oppor tunity

Utilize OSS Knowledge as service

Contribution to Large scale data and subscriber

Entry a lot

Sales/customer is large, the # of customers is small, Customization Sales/customer is small, the # of customer is large, less customization

Diagram 3 : OSS services platform by Social OSS: To realize Domain expansion

Social OSS services will be able to expand the current domain to the new business domain by utilizing Service level object definition and execution experience with Social OSS store and analysis, collaboration engine.. Social OSS Platform is built on (1)Technology to connect multiple networks, various services, applications and people. (2)Carrier know-how acquired over the years and applied as Harmonic technology. (3)Other components of the platform include End-user

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Management, Service Management for ACD/MIS/Call Center, Multi-tenant, Service Plug-in, Relationship/Connection/Time Management, Scalability, Knowledge Management and End-End FCAPS V. CONCLUSION In the last paper, the concept of Social OSS and its relevant to service providers (everyone who provides services are put in this category Carriers, Network providers, content providers and so on) were explained in detail. Introduced the concept of SLO (Service Level objects) and how it can provide various class of services. It was also mentioned that Fujitsu would continue to develop this concept and build an eco system around it. In the current paper it is described how we have moved from the concept to reality. Fujitsu did build a system using its past experience and are in the process of taking it to the service providers for testing. Still lot of work needs to be done before it can be put to use on a massive scale. By deploying Social OSS services over the cloud it is possible to create a new breed of Information center services.

between operation servers. Information Center Business with Operation knowhow by using the cloud -Visualization of nation wide bridge repair plan/DB and maintenance knowhow use Roundabout information for repair/construction planning Information center/Outsourcing business model for local government OSS for Service Provider, connecting RFID, network sensors, Home GW, etc. by using the cloud -Monitoring, requesting, claiming, solving the status of service and application Lifecycle maintenance and repair parts management for airline industry, etc. Next step for Social OSS is to find out how the information collected by deploying such systems can be utilized for enhancing the operational efficiency of each of its users over a period of time. We strongly believe that by analyzing the information collected it is possible to build better systems and also provide numerous other services to end users VI. REFERENCE
[Ref. 1] Miyuki. Sato, Kiyoh Nakamura, Sharad Kumar, David Liu, Rao Mikkilineni, End-To-End Multimedia Service Management: Enabling Collaboration In a

Distributed Enterprise Environment, Pacific Telecommunications Conference, Hawaii, Jan. 1996 [Ref. 2] Miyuki. Sato, Fu-Tin Man, Rao Mikkilineni, A 21st Century Solution Platform for Telecommunications Service Providers in the Pacific Rim, Pacific Telecommunications Conference, Hawaii, Feb. 2000 [Ref. 3] Miyuki. Sato, Fu-Tin Man, Dense Wavelength Division Multiplexing Network Management, SubOptic2001, May 2001 [Ref. 4] Miyuki. Sato, Fu-Tin Man, Service Management of MPLS-Based Virtual Private Networks, MPLS/GMPLS World Regional Conference, Mar. 2003 Diagram 4 : OSS services summary [Ref. 5] Michael Armbrust, Armando Fox, Rean Griffith, Anthony D. Joseph, Randy Katz, Andy Konwinski, Gunho Lee, David Patterson, Ariel Rabkin, Ion Stoica, and Matei Zaharia, Above the Clouds: A Berkeley View of Cloud Computing, EECS Department, University of California, Berkeley, Technical Report No.

Social OSS by design collects many operational parameters of services that are deployed, systems that run these services and Players (users) who uses these systems and services. To top it all since all these systems are deployed over the cloud it is possible to centralize every bit of information Some of the example information center services include: - Risk detection and new awareness - Situation management and sign management Other OSS services example include Next Generation Cloud DC, MSP, OSS for System Integration and Services

UCB/EECS-2009-28, February 10, 2009 [Ref. 6] Riichirou Take, "Virtualized IT Platform for Cloud Computing Era", Fujitsu Volume60 No.3 , May 2009 [Ref. 7] A. Weiss. Computing in the clouds. Networker, 11(4):1625, Dec. 2007. [Ref. 8] R. Buyya, C. S. Yeo, and S. Venugopal, Market oriented cloud computing: Vision, hype, and reality for delivering IT services as computing utilities. In Proceedings of the 10th IEEE International Conference on High Performance Computing and Communications, 2008. [Ref. 9] Riichirou Take, "Virtualized IT Platform for Cloud Computing Era", Fujitsu Volume60 No.3, May 2009

-Improvement for quality of operation/quick recovery, for integrated organization

-Control based on SLA and visualization of action lists

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[Ref. 10] Miyuki. Sato, Creating Next Generation Cloud Computing based Network Services and The Contributions of Social Cloud Operation Support System (OSS) to Society, Proceedings of the 2009 18th IEEE International Workshops on Enabling Technologies: Infrastructures for Collaborative Enterprises

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