Professional Documents
Culture Documents
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Lack of management commitment Company culture cannot change Plans are not well thought out. Poor measurement techniques Lack of teamwork. Focus on short term profits High employee turnover Lack of training. No one to lead the company through the process Management does not reward success Employees are fearful of losing their jobs.
TQM has a customer-first orientation. Customer satisfaction is seen as the company's highest priority. This demands constant sensitivity to customers and fast response to their requirements. Each part of the
company is involved in Total Quality, operating as a customer to some functions and as a supplier to others. Vendors are seen as partners in the process of providing customer satisfaction. Top management commitment and involvement is required in creating and deploying clear quality values and goals consistent with the objectives of the company, and in creating and deploying well defined systems, methods and performance measures for achieving those goals. Such systems and methods guide all quality activities and encourage participation by all employees. The development and use of performance indicators is linked, directly or indirectly, to customer requirements and satisfaction, and to employee remuneration.