10.29.12 APOA Member Survey Results Summary Submitted by: Len Romano, Ripe Inc. len@ripeinc.com 505.244.0359 Sept.

26, 2012 - Oct. 26, 2012 Online 709 450 259 4 32

Duration of Survey: Type of Survey: Polled: # Responded: # Unresponded: # Opted Out: # Bounced:

Overview: The APOA Member Survey was submitted through an online interface and consisted of 4 primary subjects; Membership Satisfaction, Job Satisfaction, Administrative Support, Community & Media Relations. The primary objective of the survey was to gain insight into the members opinions, concerns and perceptions of each area. The results of the survey will be used to positively address those concerns through negotiations, communications, and relationship building activities. Below are highlights of each section of the survey. Detailed results are also included. Membership Satisfaction: APOA membership is very important or moderately important to over 80% of members. Legal representation and collective bargaining rank highest in importance of benefits to being an APOA member. Most requested additional benefits are member/family events and better communication. Most requested form of communication: regular email updates. Members express a strong need for strength, communication, honesty, equality, transparency and reliability from APOA. Job Satisfaction: Close to 80% of members feel let down by APD leadership and 99% say on the job morale is low. The factors most responsible for low morale are public opinion and media portrayal. 62% of members want more training. 98% of members feel there are NOT enough police officers on duty, in the field, at all times to meet the needs of the public. Administrative Support: 76% of members disapprove of current police chiefs performance 95% of members disapprove of current mayors performance 92% of members believe politics is the driving force behind recent APD policy changes? 71% of members feel poorly equipped to effectively serve and protect the people of Albuquerque, mainly due to lack of ongoing training and lack of manpower. Members feel the mayor does not support them and needs to urgently hire more officers and honor the contracted pay raises. Community & Media Relations: Only 62% of members feel they have a strong connection to the community. Members feel pride in protecting and serving the community and feel the public views them with some, not full, trust and respect. 77% of members say that community support, or lack of, affects their job performance. Close to 99% of members say media portrayal affects public opinion of APD and its officers.

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APOA Member Survey

1. How important is your APOA membership to you?

Response Percent Very important Moderately important Slightly important Not at all important 51.2% 32.1% 11.0% 5.6% answered question skipped question Response Count 228 143 49 25 445 6

2. What are the most important benefits of being an APOA member? (select all that apply)
Response Percent Moral support in times of crisis Legal representation Collective bargaining for wages & benefits Benevolence support for APD families 44.0% 82.3% Response Count 186 348

74.5%

315

41.4%

175

Other (please specify)

45

answered question skipped question

423 28

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3. Rank in order of importance which additional services/benefits you would like APOA to offer?
Very important Health insurance options Specialized training Member and family events Low interest financing options Post retirement benefits 40.4% (171) 26.8% (114) 14.1% (59) 21.1% (90) 62.2% (270) Slightly important 15.4% (65) 22.5% (96) 32.9% (137) 23.2% (99) 6.5% (28) Not at all important 14.9% (63) 10.3% (44) 24.5% (102) 25.4% (108) 4.8% (21) Rating Average 2.05 2.16 2.68 2.53 1.54 Response Count 423 426 417 426 434

Important

29.3% (124) 40.4% (172) 28.5% (119) 30.3% (129) 26.5% (115)

Other (please specify)

28

answered question skipped question

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4. How can APOA most effectively communicate with you?

Response Percent Informal member meetings Text message Email Weekly briefings Website updates 2.3% 9.3% 70.9% 11.3% 6.3% Other (please specify) Response Count 10 41 314 50 28

24

answered question skipped question

443 8

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5. Do you feel confident APOA has your back?

Response Percent Yes No 49.5% 50.5% Why/Why not (please specify) Response Count 216 220

216

answered question skipped question

436 15

6. What can the new leadership of APOA do to better serve you?

Response Count 304 answered question skipped question 304 147

7. Do you feel confident APD leadership has your back?

Response Percent Yes No 21.5% 78.5% Why/Why not (please specify) Response Count 94 343

245

answered question skipped question

437 14

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8. Would you say that APD morale is high or low?

Response Percent High Low 0.7% 99.3% answered question skipped question Response Count 3 440 443 8

9. How much do the following factors affect APD's morale?

Rating Average 1.47 1.29 1.07 1.04 Response Count 443 445 443 445 447 4

Very much

Not much

Not at all

Public Opinion Media portrayal Internal politics Leadership

58.5% (259) 75.1% (334) 93.9% (416) 96.0% (427)

35.7% (158) 20.9% (93) 5.4% (24) 4.0% (18)

5.9% (26) 4.0% (18) 0.7% (3) 0.0% (0)

answered question skipped question

10. Do you feel that you have been significantly trained to deal with new technologies & policies (lapel cameras, use of force, etc.)?
Response Percent Yes No 37.8% 62.2% answered question skipped question Response Count 169 278 447 4

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11. Compared to similar sized cities, do you believe that APD salaries and benefits are competitive?
Response Percent Yes No 27.4% 72.6% answered question skipped question Response Count 121 321 442 9

12. Do you feel the APD promotional process is fair and balanced?
Response Percent Yes No 36.4% 63.6% answered question skipped question Response Count 159 278 437 14

13. Do you believe that APD has enough police officers on duty, in the field, at all times to meet the needs of the public?
Response Percent Yes No 1.6% 98.4% answered question skipped question Response Count 7 439 446 5

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14. Are you currently, or do you plan on, looking for a job with another law enforcement agency?
Response Percent Yes No 32.9% 67.1% answered question skipped question Response Count 146 298 444 7

15. Are you considering early retirement?

Response Percent Yes No 43.8% 56.2% Why/Why not (please specify) Response Count 193 248

200

answered question skipped question

441 10

16. Do you approve or disapprove of the job being done by the current police chief?
Response Percent Approve Disapprove 20.5% 79.5% answered question skipped question Response Count 88 342 430 21

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17. Do you approve or disapprove of the job being done by the current mayor in regards to APD?
Response Percent Approve Disapprove 5.3% 94.7% answered question skipped question Response Count 23 409 432 19

18. Do you support a Department of Justice investigation into the practices of APD?
Response Percent Yes No 43.6% 56.4% answered question skipped question Response Count 190 246 436 15

19. What do you believe is the main driving force behind recent APD policy changes?
Response Percent Politics Sound management 97.3% 2.7% answered question skipped question Response Count 425 12 437 14

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20. Do you believe the average officer has proper tools (equipment, training, manpower support, etc) to effectively serve and protect the people of Albuquerque?
Response Percent Yes No 28.1% 71.9% Why/Why not (please specify) Response Count 123 315

259

answered question skipped question

438 13

21. What do you think the mayor should do to improve APD? (select all that apply)
Response Percent Hire more officers Fire the police chief Replace the deputy chiefs Bring in the Dept. of Justice Honor the contracted pay raises 88.8% 49.2% 40.5% 17.8% 92.7% Other (please specify) Response Count 379 210 173 76 396

144

answered question skipped question

427 24

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22. Do you believe that you have a strong connection to the community?
Response Percent Yes No 62.4% 37.6% answered question skipped question Response Count 271 163 434 17

23. What do you believe is the role of APD in the community?

Response Count 350 answered question skipped question 350 101

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24. How do you feel law-abiding citizens view APD?

Response Percent With full trust and respect With some trust and respect Indifferently With little trust and respect With no trust or respect With fear Other (please specify) 16.4% 41.8% 11.4% 16.7% 4.6% 0.2% Response Count 72 183 50 73 20 1

8.9%

39

answered question skipped question

438 13

25. Do you believe that community support affects your job performance?
Response Percent Yes No 77.8% 22.2% answered question skipped question Response Count 340 97 437 14

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26. Do you think that the medias portrayal of APD affects public opinion of the department and its officers?
Response Percent Yes No 98.6% 1.4% answered question skipped question Response Count 431 6 437 14

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