LRQA Audit Report Jul12

Surveillance3/Change to Approval
Report for:
VSE Corporation
LRQA reference: Assessment dates: Assessment location: Assessment criteria: Assessment team:
UQA 0111079/ 116 16-20 July 2012 Alexandria, VA; Ladysmith, VA; Chula Vista CA. Dayton NJ, Riverside FL and Texarkana, AR. ISO 9001:2008 Robert Armstrong A Foss P Mancilla Houston
LRQA office:
Contents
1. 2. 3. 4. 5. 6. 7. 8. 9. Executive report ........................................................................................................ 4 Assessment summary ............................................................................................... 5 Open Findings- ISO 9001:2008............................................................................... 33 Closed Findings - ISO 9001:2008 ........................................................................... 41 Assessment schedule ............................................................................................. 55 Continual improvement tracking log ([ISO9001:2008], [Alexandria, VA.]) ............... 57 Visit theme selection ............................................................................................... 60 Certificate details ..................................................................................................... 61 Multi-site certificate schedule .................................................................................. 63
Lloyd's Register Quality Assurance Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as "LRQA". LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract. Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0112 - 16-Aug-12 Page 2 of 63
Attachments
This report was presented to and accepted by: Name: Job title: Robert Rouzer VP Quality
Lloyd's Register Quality Assurance Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as "LRQA". LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract. Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0112 - 16-Aug-12 Page 3 of 63
1. Executive report
Assessment outcome:
The objective for this visit was to perform a surveillance visit and two changes to approval of the system one for the addition of the Texarkana AR site to the certification and another to add government services division to the approval. The visit was performed over a eight day period by three assessors between the 16-20thJuly 2012. The assessment criteria used was ISO9001:2008. Summary of assessment: Nine New Minor Non Conformity Notes (Two closed during assessment) Two Open Minor Non Conformity Notes Thirteen New Observations No major findings were observed and VSE Corporation has provided corrective action plans for the minor non conformances which have been reviewed and accepted by the assessor. VSE is therefore recommended for continuing certification to ISO 9001:2008 with the change to the certificate recommended for the Texarkana site and Government Services activities. The theme for the next visit will be to perform a review selected areas of headquarters activities as well as an annual review of the Chesapeake operations and a sample of two sites under the government services approval. The visit duration is to be 6 days. Due to the number on Non Conformances raised it is recommended that the next surveillance is increased by one day to review outstanding findings. This was agreed with customer.
System effectiveness and continual improvement:

The management system continues to deliver customer satisfaction and regulatory compliance. Target for customer concerns is <2/year. There was one this year across all divisions relating to a logistics project. The policy is posted and understood throughout the businesses. Clear objectives have been established and are monitored and reviewed by senior management. Business risks are identified. A risk management process was available and was reviewed in the government services department for adverse incidents where risk was investigated for each occurrence. Important data is generated and fed back to management to allow factual based management decisions. The quality director uses this information to feed into the management review. The internal audit program needs a review to ensure that the process effectiveness is addressed in the audit process. Other than the minor issue documented, the process was considered to be effective.
Areas for management attention:

No particular major areas for management attention were observed however the following areas are identified for improvement: The assessment of the Competency of personnel needs to be reviewed relative to job description. Internal audit program needs to consider effectiveness of process audit Actions arising from oil analysis need to be formally documented
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 4 of 63
2. Assessment summary
Introduction:
An eight day combined surveillance and change to approval visit was performed at VSE corporation between the dates 16-20th July 2012 by a team of three assessors working independently at different sites. Each visit commenced with an opening meeting held with local management where the program and method of reporting was discussed and agreed.
Assessor: Day One 17 July 12 Dayton NJ

Robert Armstrong
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 5 of 63
Assessment of:
Dayton NJ Government Services Division
Auditee(s): David Taylor

Mark Albert Chuck Preble
Audit trails and sources of evidence:

Warehouse items reviewed Seizure # 2011390100023501 bulk column 221a01b seven units; 2012 460190000301 10 of 2329 nj02b53b62; 2012110190000801 4 of 832 nj02b45a62 Honey; 2012460100049901 36 of 1718 Rear Bulk tide; 2011460190000801 192 of 1101 nj02b17a62 baby; 2012460110233201 6 of 7 nj02a02a60 cigarettes; 2011477210020901 1 of 1 nj02a01a32 sunglasses Manipulation 2012390100044501; 2012100190011101 line 22 Auction Bulk; 2004140100004701 1 aircraft High Value Vault items reviewed temp gauge; Lot 141 watch ir2012130050000301 line 1; 2012390110195901 Vault Rolex nj02vs02a10; 2010130050000701 Vault item 23 box 10 NJ02VS01S02 Vendor J Cioffi Non COF, Vendor IFCL, Conestoga. Custody Receipt 5046599 Seizure Notification consignment- Quantity and location labour requirement Pick up Vendors BAI Trucking IFCL verify 6051 count Damage GS250 Verify Location Non COF for flammables, Boats/Airplanes/Vehicles Create order for vendor, Contract Objectives Compliance to plan, Risk Mitigation Accidents loss and damage, Cost Control Receiving The process for receiving was reviewed including Count Damage, Paperwork 6051, Non Conformance GS250 as appropriate and Storage & Identification Property Clerks A File Hard Copy including Consignment request is maintained along with relevant disposition order and approval by relevant official. Destruction Plan generated for destruction 4613 Form inform seizing agency 5 days. Waiver required for >20 days Custody receipt 5255284, Disposition order indicates destroy and the disposition accomplished section of form. Property Destruction Plan is available as well as notification to agency. Manipulation Disposition order with special instruction. Agency authorize disposition. Remitted another disposition issued. Remission Notice. Reviewed 2012390100044501with disposition to trademark. Disposition was then authenticated by Joe DiGiovacchino. Disposition order for Remit WWW.Treas.Gov/Auctions/Treasury/GP Reviewed item ir2012130050000301 with evidence of disposition. Property Release 157-1555 6/6/2012.
Evaluation and conclusions:

Government Services Division A suite of procedures have been generated for the warehousing processes and were reviewed as part of the assessment. The procedures were available and approved. Management were aware of the objectives established in the contract including: compliance to plan and cost control. Risk Mitigation was included in the objectives for accidents, loss and damage. Auction Reviewed processes for the auction including Sale Disposition. Catalogue, Auctioneer, Auction Cashiering and Auction release documents. IRS auctions were observed as requiring 72 Hours release. Auction items are available on website with the auctions performed by professional auctioneers Rick Levine associates. VSE administer the actions and evidence was observed of the auction release document issued by government along with the disposition order signed by VSE. Corrective Action/Complaints No Complaints have been received from the client. The only corrective action in the system is from the internal audit and was observed as closed.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 6 of 63
Assessment of:
Procedures Operations
Auditee(s): Ellin Kusnetz

DAR Listing from TEOAF Brian Bruning Designated Agency rep Vendor- IFCL, Transport Vendor. General Property condition and inventory VSE TRS 4033 Seizure Files and Maintenance GS-SOP-1-2 OPS Destruction Plan NJ1890 2011477210020901 1 of 1 nj02a01a32 sunglasses Procedures SOP-1-10 Ops Rev 4, 1-03 ops rev 4, SOP 1-11-OPS rev 3, 1-12-OPS Rev 3

Consignment and Acceptance of Seized Goods Consignment requires agency to define custody. The transport is arranged per agency pick up requirements. A listing is maintained of officers authorised. This was available and used for validation of officers credentials. Receiving Acceptance of seized property A General Property condition and inventory report is generated, checked and 6051 issued or GS250 if damaged. This process was observed and found to be compliant. Identification Bar Coding and tag used and item is scanned into location. A record is sent to agency in two days. Most products return to CSF Manipulation Any request for manipulation is performed through disposition order. This defines requirement and is signed by VSE Destruction Destruction is authorized by a Disposition order defining requirements for destruction as defined on Form 6413. Form is signed off by VSE and Agency as applicable. Destruction plan is generated as per procedure SOP-1-8.OPS Rev 4. This plan was observed in use collating items for destruction. Vehicles See HQ Observation#1 For file 2012 460190000301 10 of 2329 in location nj02b53b62 No condition report was available as per GS-SOP-1-3-OPS Maintenance Forklift safety checklists completed daily along with scheduled maintenance by contractor Raymond. Observation#2 Three maintenance forms were not signed on the following days 5/21 and 6/10 Security There are Seven staff key holders to premises to building and safe. Audio and vision sensors with monitoring devices were reviewed and were checked during audit. Records Records were available back to March 07 as per requirements of contract
th Assessor: Day Two 18 July Texarkana AR
Robert Armstrong
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 7 of 63
Assessment of:
Texarkana AR Change to Approval
Auditee(s): Chuck Howland

Brian Wheeling Inspector Gary Stang Confined Space. Deanna Sullivan Planning Donna Robbins Supply Artis Gey Stores

AR ELD 0206 M149A2 USARK SDT 52503; R2 ELD 0199 M1061A1; ELD 296 Awaiting Work; AR ELD 0246; AR ELD 228 Cables; AR TNK 0330 tanker Quality Records Matrix QMF 048 Revision 7.0 Deviation ELDP 089, 087 Project plans Instrument 867 DFT 1/20/13, Air Temp AR 0971 2/14/13, Surface Temp AR 976 8/24/12, torque wrench 7771, gas detector bo-59494 CALIBRATION procedure QMP124 Rev 7 Approved suppliers- Through Puridiom Fastenal. Receivers 1348 w9044720800084 Received Items Reviewed - Class 9 A2B3A NSN 2510012519995 VSE 2924, Shelf life A1C2C NSN533001875148 Q32013; A0B1B NSN 8030001489833 Q213.a00b1b NSN 8030-00-148-9833 7/12 Pick Ticket 9987-12 Goals -

Planning A master production report, parts report and transport report is maintained and was available. The production report records status of each vehicle. Purchasing Parts are acquired through the Class 9 military system. Other parts are purchased through the Puridiom system with identification through an NSN or equivalent ID. Approved suppliers were recorded on Puridiom. On arrival parts are received checked inspected with receiving inspection report 1348 and identified with shelf life. 1348 records were stored by date and are now by order Stores Material is issued through pick ticket and signed by mechanic for receipt. This was observed during the course of the assessment. Observation#3 A0B1B NSN 8030001489833 Q213. A1C2C, NSN533001875148 Q32013 parts were not identified in Puridiom as shelf life. A manual secondary list is maintained. Calibration A master list is maintained of all equipment with unique ID location, calibration and calibration due date. All equipment is externally calibrated back to NIST. Observation#4 Gas detector BO-59494 was not recorded in the calibration program. Maintenance Tear Down HMVEE Paint and blast Records A quality records matrix is available defining all records on site. A Job file is maintained with all relevant records such as work book and paint and blast records. Any requests for deviation have to be approved and this was observed for ELDP 089. Final inspection is in file. Paint inspection records are also available. Observation#5 ELF 183 form uses a task number to record pass/fail but the AWE form ELD 122 used to identify and correct failed items does not use task number but would be better identified by task no
th Assessor: Day Two 19 July Texarkana AR
Robert Armstrong
Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0112 - 16-Aug-12 Page 8 of 63
Assessment of:
Texarkana AR Change to Approval Maintenance
Auditee(s): Chuck Howland

Brian Wheeling Inspector

National Pump and Compressor Maintenance records Sweeper, Tractor units, Fork lift

Maintenance Currently maintenance is performed either internally or externally via vendors. External records from vendors are checked and entered on system. Observation#6 Currently maintenance is performed with an in house generated system with Maintenance Pro software installed but awaiting training of employees. The training of employees could be accelerated to improve maintenance record keeping.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 9 of 63
Assessment of:
Blast and Paint Repair
Auditee(s): Melvyn
David Altom William Mitchell David Barnett

Equipment Inspection and Maintenance Worksheet Blast to SSPC SP6 ? In Process QA checklist ELF 111 Rev 4A Blast media and pressure is defined HMMWV M1097 ELD 282 Mandatory replacement parts. Refurbishment manualTexarkana goals Monthly production, Decrease safety incidents QC11 Coating Design Specification ELI 244 Rev 4 Tanker ELF 195 Work book Refurbishment Manual- M1097 ELI-286 Rev 3 Paint Lot LM1562tb EXP 12/13 Calibrated temp gage CARC Topcoat Reduction Temp/Humidity is defined. Torque 3794

Blast and Paint Process is documented and includes Body removal-Clean Blast- Preparation-Primer-Topcoat Breakdown Parts are tagged to unit and checklist is completed Engine Follows Engine breakdown checklist Observation#7 A bottle of Instabond 146 used for locking threads had no clear date of Shelf life Expiry on the bottle. Mandatory replacement parts are defined. Painting Mix ratios are defined and expiry checked. Wet film and DFT gages are available. DFT requirements are documented. Refurbishment Unit ELD 261, 255 Process Chassis Assembly- Body assembly- Body to Chassis- QA Road test AWE- this is used for any additional work and is completed on form ELF 122 Observation#8 ELD 122 item 23 parking brake boot not signed as complete even though complete Control Remote Switch unserviceable not signed Refurbishment M149A2 Trailer 400 Gallon ELD 231, 224 Suitable refurbishment manuals and quality records were available for the vehicles sampled during the assessment. Note Master cylinder gasket not signed on ELF122 even though installed.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 10 of 63
Assessment of:
Government Services Division HQ Activities
Auditee(s): Mike Besspiata Data Quality

Manager Diana Walsh

Sales & Marketing Letter Contract TEOAF 12-C-002 Objectives RDL TEOAF Project Plan Deliverable Quarterly adverse incident report, 1 Jan March 2012. Adverse incident reports Report of Investigation Risk Management and closure. Adverse incident TR111011AVHM 11/Nov 12 Recorded as final report but recovery is still being pursued. No reference is in plan regarding update. TR032512DVHF March 12 indicates Final but still being investigated before finalized with government. Finance Risk Management SEACATS Government Inventory. Program Management Vendor Management IFCL, Conestoga. Rick Levine associates. Flynn Jensen. Vehicle Management

Government Services Division Sales Currently a letter contact is available. This is a temporary contract subject to an official contract after resolution of a protest from competing company. Contract defines SOW and specific objectives, Risk management planning and QC planning. Project Plan/Quality Plan As required by the contract a project plan is available defining deliverables Deliverables sampled were available and on target Quality Plan A quality plan is on file with objectives defined. Vendor Management Property Management Handbook is issued to all suppliers defining SOW. Contract purchase orders were reviewed with above suppliers SOW and attachments. Vehicle Management Vehicle management is through a third party. Suitable systems were in place and records available for the administration of the process. Auctions Responsibility is to check accuracy of information in catalogue by checking against disposition order. To maximize exposure media is posted on government site and advertisements are placed in papers. Also responsible of validation of personnel attending auctions as per government instruction.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 11 of 63
Assessment of:
LRQA Audit Notes
Auditee(s): Bob Rouzer

Day One 17 July 2012 08.30-1700 Dayton, NJ (Change to Approval) Day Two 18 July 2012 12.00-16.00 Texarkana AR (Change to Approval) Day Three 19 July 2012 08.00-12.00 Texarkana AR (Change to approval) Day Four 20 July 2012 08.00-16.00 Alexandria, VA (Change to approval) Use of Logo Although the use of the logo was acceptable the company reference to the ISO9001 approval on the website needs clarification: Action Agreed VSE will update the corporate web site to clarify the extent of the current registration. For example: VSE Corporation maintains a registered QMS (by LRQA Inc.) in accordance with the scope and locations documented on the current ISO certificate (click here). Action Required: VSE will update the Quality Manual to clarify only those documents listed in the Quality Manual and identified on the QMS Master List are valid documents within the QMS.
Changes None Guide Bob Rouzer. Exclusions None Opening Meeting Opening meetings held at each site due to change to approval Day one at Dayton NJ and local Management. Closing Meeting Held in Alexandria with Mr Bob Rouzer VP Quality and various other VPs and managers and their sites. Previous Findings 1201RAB02 Open
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 12 of 63
Assessor: Day One 16 July 2012 Riverside CA

Patricia Mancilla
Introduction:
Assessment objectives: Evaluate the implementation of the VSE site in Riverside CA quality management system to ensure conformance with the applicable requirements of ISO 9001:2008. Confirm the organizations system is effectively managed Review objectives and targets in line with the management policy; evaluate continual improvements and performance
This assessment was conducted against the requirements of ISO 9001:2008. This assessment was conducted by 1 assessor for 1 day of the VSE site in Riverside, CA. Assessment criteria: ISO 9001-2008 Assessment Scope: Management of Government Seized / Blocked Assets from Acceptance to Final Disposition.
Opening meeting: Held with the management team to discuss the scope and program for the visit. Theme: there was no theme established for this visit. Company Information Shifts The company operates 1 shift with 20 employees. System and Organizational Changes This site in Riverside, CA functions were presented in a chart VSE Treasure 012 the steps of the process are ; Pre-Seizure Seizure (Chain of Custody Hard copies original) Consignment Transportation CSF Storage Disposition (destruction, remittance, retention, transfer and manipulation) Auction or Recycle Treasury Forfeiture Found (TFF)
The QMS Assistant Director is based in Virginia attended this surveillance. IT Services are provided to the site in Riverside from the headquarters in Alexandra, Virginia call center and the electronic file folder is visible and accessible immediately in Riverside, CA. The personal in the location are administrative and fork lift operator.
Use of LRQA Logos / Other Marks The company site is www.vsecorp.com and it was reviewed during this assessment. See Minor NC 1207PM01
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 13 of 63
Assessment of:
Mandatories applicable to The Riverside CA site
Auditee(s): Theresa L. Lonero West Region

Manager Government Service Division, Scot Greth International Group Quality Auditor, Tom Chacon Operations Manager

VSE Corporation Organizational Chart Government Services Division (20 employees) - July 16, 2012 Quality Manual QM-2000 Rev 11 6/19/12 revised Corrective Action QMP-112 Rev 8 6/21/12 revised Preventive Action QMP-111- Rev 8 6/15/12 revised Quality Plan (QP) GS-QP-1 Rev 1.0 7/9/12 Internal Audit 3/26-27/12 CAR # CA-00661 closed on 6/8/12 CAR # CA-00662 (1207PM01) - website open 7/16/12 CAR # CA-00663 (1207PM02) - quality manual open 7/16/12

Quality System Documentation The Quality Manual and several procedures were revised. Quality Policy VSE Corporation, through the effective use of our continuously improving Quality Management System, is committed to provide quality products and services that meet the needs, expectations and requirements of all our customers at a fair price has not changes since the last assessment and still meets the requirements of the standard.
Management Review The site provides data for the corporate management review, Corporate manage the management reviews done at least one annually, and these records are reviewed by the LRQA auditors while visiting Alexandria, Virginia. Site Quality Objectives the Riverside Site in CA has a Quality Plan (QP) that includes 6 current quality objectives: Including reducing risk.
Internal Audits Corporate office internal auditors audit the site, the records are reviewed during the corporate LRQA visit. The last internal audit of this site was in March this year. The audit was done for 2 days. The site internal audits will be also done once per year the next is due March 2013. The site received only 1 minor nonconformance. CAR # CA-00663 (1207PM02) - quality manual open 7/16/12
CAPA The system, procedures and records were reviewed. Review of Outstanding issues from previous visit None, this is a change to approval assessment. Continual Improvement A Continual Improvement Project is tracked in this report. Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 14 of 63
Assessment of:
Logistical Services and Supplier Evaluations


Corporate Purchasing Manual Purchasing CGPM-7000 Rev 1 4/15/11 Purchasing Request and Approval General Policy Supplier Evaluation PUR -126 Rev 5 10/16/03 Supplier Performance Evaluations Public Auction May 16, 2012 Catalog prepared by the vendor Rick Levin & Associates, Inc. and national Liquidators.

Logistical Services The site use a national transportation service approved and qualified by the headquarters. Purchasing The same process reviewed I n Chula Vista applies in Riverside, CA. The system is mainly hardcopy and originals go to headquarters and copies are maintained but main information is in the system in Puridiom system. Local copies are only available for the last 3 years then the old ones are destroyed. Suppliers are monitored and none has been disqualified but some new suppliers were added. The site is user of the system but the control is in Alexandria, VA, therefore during the audit of the headquarters the system is fully reviewed. Supplier Evaluation - A total of 28 suppliers (vendor force operations) were evaluated and the records were available for review during this assessment. A nation service vendor applies also to produce the Public Auction Catalog produced quarterly. The August 22, 2012 Auction Catalog is not yet printed. But generic information of available items for the next auction is found in the website including pictures.
Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
Pre-Seizure Seizure Chain of Custody, Consignment, Transportation, CF Storage
Auditee(s): Theresa L. Lonero
West Region Manager Government Service Division, Scot Greth International Group Quality Auditor, Tom Chacon Operations Manager

General Property Solicitation Quality Plan based on CO Approved Quality Control Plan (QCP) GS-QP-1 Rev 1.0 Quality Management System (QMS) Quality Manual QM-2000 Rev 11 Consignment and Acceptance of Seized Property GS-SOP-1-1 Rev 4 4/1/12 Seizure Files and File Maintenance GS-SOP-1-2-OPS Rev 4 4/1/12 Consignment and Acceptance Procedure 1-1 Rev 3 approved on 12/1/11 Acceptance / Storage of Seizes Property in Centralized Storage Facilities and Vendor Locations GSSOP-1-3-OPS Rev 4.0 approved on 4/1/12
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 15 of 63

Pre-Seizure This activity is coordinated by VSE personnel. Live-seizure details include addresses of law enforcement actions. Vendors are to be provided with clear instructions concerning staging areas and seizing agency contracts and procedures. Seizure The Project manager is responsible for compliance with the procedure for consignment and acceptance of seized property, the procedure provides instructions for the consignment of seized property. Chain of Custody This form is completing by the government and every file must include this form for the file to be complete. Consignment VSE is required to take custody of consigned property at the date an time designated by the seizing government agency. VSE is required to perform services in the most cost effective manner possible. Consignment instructions from the seizing agency may specify the type of custody for the property being consigned. A documented procedure includes all the steps for processing consignment of seized property Transportation The national transported is directed by the site in Riverside to pick up government consignment items based on government direction. CSF Storage A documebt6ed procedure provides instructions for storing and releasing seized general property in Centralized Storage Facilities (CSF) and offsite contracted Vendor locations. VSE operated CSFs are allocated with the West, Central, Northeast and Southeast Regional Officers (ROs). Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
Disposition Process Records


DESPO Orders Maintain and Repair Seized Property GS-SOP-1-4-OPS Rev 4 4/1/12 Securing and Safeguarding Consigned Property and Sale Merchandise GS-SOP-1-5-OPS Rev 4 4/112 Process Records Reviewed Appraisal, Fail Market Value, and Evaluation for sale GS-SOP-1-6-OPS Rev 4 4/1/12 Disposition of Property by Remission, transfer, Donation of For Pulling Samples (Splitting Lines) GSSOP-1-7-OPS Rev 4 4/1/12 Destruction of Seized Property GS-SOP-1-8-OPS Rev 4 4/1/12 Sale of Seized General Property GS-SOP-1-10-OPS Rev 4 4/1/12 Recycling Process and Instructions GS-SOP-1-13-OPS Rev 2 4/1/12 PCPs Reviewed CS-2012-2704-000492-01-001 (Shoes) accepted on 1/6/12 CS-2012-2704-000680-01-001 (Memory Cards & Flash Drives) accepted on 2/22/12 CS-2012-2704-000801-01-001 (Brass Shell Casings) accepted on 3/20/12 CS-2012-2791-100103-01-001 (counterfeit Jersey) accepted on 4/26/12 CS-2012-2704- 001033-01-001 (R/C Toy Cards) accepted 5/18/12 CC-2012-2704-001104-01-001 (Keyboards) accepted on 6/6/12 CC-2012-2704-001222-01-007 (Guns components) accepted on 7/11/12
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 16 of 63

Destruction DESPO is the disposition order in excel submitted by Government to instruct Riverside site to destroy property. Distrusted product can go to landfill, recycling or hazard mad destruction. Remittance Disposition is issued to release properly to owner / violator. The records are also maintained on site. Transfer Property can be transferred to another government agency, e.g. CBP to HIS, one field office of CBP to another CBP field office, etc. Manipulation This process was witnessed during the facility f=tour of building# 2. Treasure Forfeiture Fund (TFF) IT is the depository of all money received from auctions and recycling. PCPs Several Property Cassidy Package Files were reviewed during this assessment. Auction and Recycle They both generate money / revenue and this revenue is directly deposited to US treasury (TFF). All the files include a File Review Check List completed by one qualified PMA (Property Management administrator) to approve or reject. Rejected files must go to the corrective action process and then reviewed again for compliance.
The release of property for auction was also witnessed during this assessment in Building # 3. About 550 files are process monthly and records maintained hardcopy. All the records are maintained in house. The records are not destroyed they are mainlined as government requires. Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
Training Preventive and Facility Maintenance Warehousing S/R Storage
Auditee(s): Theresa L. Lonero

West Region Manager Government Service Division, Scot Greth International Group Quality Auditor, Tom Chacon Operations Manager

Training Records ISO Presentation (Power Pint) to all 20 employees 8/24/11 QMP-130 and ISO Presentation (2 employees) for all employees 3/21/12 ISO Review for all employees except one employee on LOA 7/2/12 Training Matrix (20 employees vs. Procedures) 2012 Training Procedure IGP-111 Rev Initial / New (Internal Training Group) MHE Annual Training Matrix for Riverside CA - On line training Preventive / Facility Maintenance MHE Maintenance Records Binder Gov Seized Property Log Book S/N 0003090
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 17 of 63

Training Files are maintained electronically using a training matrix and attendance sheets are also maintained hardcopy. Quality Policy and quality objectives were I introduced to all employees during group training; records were reviewed during this assessment. The quality policy is posted within the facility as conformed during this assessment.
Preventive Maintenance and Facility maintenance There are 30 items listed under PM. Some equipment is maintained quarterly, semi-annual or annually or as needed (repair). The categories listed for PM include: Forklift Lifts Sweepers / Scrubbers Yard Tractor Stretch Wrap Machines
There are not overdue PMs. Warehousing The 2 buildings were toured and found clean and organized. Building # 3 warehouse is 218,000ft2 Building # 2 warehouse is 123,000ft2
Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
LRQA Audit Notes
Auditee(s):

Day 1 8:45 AM to 5:00 PM - closing at 4:30 PM Guide: Theresa L. Lonero West Region Manager Government Service Division Opening/Closing Meetings - Theresa L. Lonero West Region Manager Government Service Division, Scot Greth International Group Quality Auditor, Tom Chacon Operations Manager Clause Exclusions: Riverside CA site does not perform design work.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 18 of 63
Assessor: Day two 17 July 2012 Chula Vista

Patricia Mancilla
Introduction:
Assessment objectives: Evaluate the maintenance and effectiveness of the VSE site in Chula Vista, CA. quality management system to ensure conformance with the applicable requirements of ISO 9001:2008. Confirm the organizations system is effectively managed Review objectives and targets in line with the management policy; evaluate continual improvements and performance
This assessment was conducted against the requirements of ISO 9001:2008. This assessment was conducted by 1 assessor for 1 day of the VSE site in Chula Vista, CA. Assessment criteria: ISO 9001-2008 Assessment Scope: Project Management and Logistical Services for Shipboard Systems - Fleet Maintenance Division Opening meeting: Held with the management team to discuss the scope and program for the visit. Theme: there was no theme established for this visit. Company Information Shifts The company operates 1 shift with 25 employees. Changes since last LRQA Audit:
In April of 2011, VSE removed the Purchasing Administrator position from the Chula Vista site and those functions were given to the Purchasing Department in VSEs Chesapeake, VA. Office. In turn, the Chula Vista office was given Purchase Cards (Credit Cards) to be used to obtain materials & services of a lesser value / short lead time requirement, and then an ACC-1 document, with receipts attached, is submitted monthly to VSE HQ for accounting & payment purposes. In October of 2011, VSE acquired a new contract, R2 3G-074 for the Technical Support Services for Command Training Facilities in the following locations: Naval Surface Warfare Center, Corona, CA. Naval Weapons Station, Seal Beach, CA. Fleet ASW Training Center, San Diego, CA. Tactical Training Group Pacific, Point Loma, CA. These services include routine and emergent maintenance on High Vol. Air Conditioning systems and associated equipment. This contract added the requirement for 5 additional Mechanical Technicians and one Program Manager to this division.
Use of LRQA Logos / Other Marks The company site is www.vsecorp.com and it was reviewed during this assessment in Riverside CA (See 1207PM01)
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 19 of 63
Assessment of:
Mandatories applicable to the Chula Vista CA site
Auditee(s):
Sam McGovern FMD Chula Vista Operations Manager, Rick Cacho Project Supervisor / Training, Scott Gaeth VSE Director of QC / ISO and Safety International Group

Quality Manual QM-2000 Rev 11 6/19/12 revised Corrective Action QMP-112 Rev 8 6/21/12 revised Preventive Action QMP-111- Rev 8 6/15/12 revised Internal Audit 3/28-29/12 CAR # CA-619 closed on June 2012

Quality System Documentation The Quality Manual and several procedures were revised. Quality Policy is being followed and it has not changed. The changes are controlled fro headquarters.
Management Review The site provides data for the corporate management review. Site Quality Objectives the Chula Vista CA site follows the corporate quality objectives. Internal Audits Corporate office did the internal audit and it was focused audit on training to follow on previous nonconformity, after the internal audit the related action items were completed and closed by the Chula vista CA site on June 2012. CAPA Compliance was reviewed. The system is up to date. One CAR was closed since the last visit. Review of Outstanding issues from previous visit There are not ant open items. Continual Improvement A Continual Improvement Project is tracked in this report. The CI was closed during this assessment and one new project may be provided during the next assessment. Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
Project Management and Marine Group Boat Works Range Torpedo Support Center Tour
Auditee(s):
Sam McGovern FMD Chula Vista Operations Manager, Romeo Castillejos Lead Supervisor, Rick Cacho Project Manager, Scott Gaeth VSE Director of QC / ISO and Safety International Group

PCPs for VSE Process Control Quality Records Matrix QMF-048 Rev 7.0 Project RTSC-3 Electrical Power and Lighting Installation # PJO:BF 0068.0011.0009 completed on 2/29/12 List of Required Material Matrix for Project 5/23/11 Department of the Navy Approval Letter 6/17/10 Certificate of Liability Insurance 1/3/12
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 20 of 63
Test and Inspection Forms Electrical for Vessel 11/15/11 Test and Inspection Plan Electrical for Vessel Marine Group Drawings for the Electrical for Vessel 12/11/2008 Project YRBM-20 Electrical Upgrades (Steam to Electric Conversion) PJO B9009.00.FT.F0061.0006 completed 6/30/2011 Meeting Minutes # 1 to # 15 last one dated 2/15/11 List of Required Material for Project several documents last one dated 12/8/10 3 MSDS Sheets Department of the Navy Approval Letter 1/20/11 Certificate of Liability Insurance 12/31/09 Test and Inspection Forms Electrical for Vessel 6/11/11 Test and Inspection Plan Electrical for Vessel 10/4/10 Drawings for the Electrical for Vessel - 6/5/78

PCPs related to the site in Chula Vista, CA have not changed. All are dated 2010. The company Marine Group Boat Works was visited during this assessment and the RTSC-3 project was reviewed on site by touring the boat in and out. Marine Group repairs refit and maintain boats. About 4-6 employees participated in the last project and about 12-14 3mployeess participated in the first project.
The Statement of Work was reviewed for the 2 projects this included; Initial Cable and equipment removal (not applicable for new projects like the one executed at marine Group) Shore power switchboard and receptacles Power panels Electrical load centers Galley equipment Hot water heaters Electric Space heaters Ventilation system controllers a bend vent motors HVAC alarm system (applied only to the first project) H2S alarm system (not included in the 2 projects) Halocarbon monitor (not included in the 2 projects) LAN (Local Area Network) Installation (applied only to the first project) Telephone installation (applied only to the first project) Television (Cable) Installation (applied only to the first project) General Announcing System Installation (applied only to the first project) Elex Panel / ADP System Installation (applied only to the first project) Elex Panel / Floating Alarm Installation / Integration (applied only to the first project) Video Surveillance (only one if the 2 project reviewed include video surveillance)
Drawings are controlled to ensure the integrity of the conversion. Drawing is updated as needed. Training VSE is a subcontractor to Government projects. If contractor training is required by Government, the training is documented. Customers receive a certificate when the jobs are closed. All jobs are domestic. Safety requirements while in the facility only apply if there is production in process. As needed, reports on the progress of this project and the minutes are documented.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 21 of 63
Cable penetrations of decks, bulkheads and equipment enclosures Personnel protective equipment (PPE) requirements Welding, fabrication and inspection requirements Electrical cable installations Removal of existing electrical equipment, caballing and foundations Protection during contamination producing operations Working aloft, over-the-side and around open soft patches Electrical tagout Gas free engineering requirements Fiber optic, coaxial and multi-pin connector Red-limning
Conclusion - Objective evidence supports effective implementation of this process to meet ISO 9001:2008.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 22 of 63
Assessment of:
Training
Auditee(s):
Sam McGovern FMD Chula Vista Operations Manager, Rick Cacho Project Manager / Training, Scott Gaeth VSE Director of QC / ISO and Safety International Group

Training Policy IGP-111 - Draft Welding Procedure for Steel VSE PQR-001 - 5/16/05 Welding Procedure for Gas Metal Arc (Aluminium) VSE PQR-002 - 5/16/05 VSE marine Service Division Chula Vista CA Organizational Chart Updated 5/8/12 Training Records Electricians New Training Matrix June 2012 Welders Qualifications & Updates - Jose Uriate Re-certification - Workmanship class on 5/27/11 exp 2014 Forklift Training Helper Training 3 employees Job Descriptions New Employee since October 2011 Carl Carlucci Program Manager Carl Carlucci Training File December 8, 2011 to Present

Welders Training There have not been any revision of the 2 procedures, but the procedures require recertification therefore one training records was reviewed. Electrical Training The training matrix was revised based on the type of equipment to customize the training. A total of 19 employees are listed in this training. Forklift Training 15 employees are currently qualified. Job description was available for review for all positions including the new Program Manager and current personnel as Project Supervisor, Project Manager Operations Manager, and QA Manager. Conclusion - Objective evidence supports effective implementation of this process to meet ISO 9001:2008. New Employee since October 2011 Carl Carlucci Program Manager. QMS training was not found in the training file for Carl Carlucci. He was hired on October 2011. Minor NC 1207PM03 issued
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 23 of 63
Assessment of:
LRQA Audit Notes
Auditee(s):

Day 1 8:45 AM to 5:00 PM - closing at 4:30 PM Guide: Sam McGovern FMD Chula Vista Operations Manager Opening/Closing Meetings - Scott Gaeth VSE Director of QC / ISO and Safety International Group, Sam McGovern FMD Chula Vista Operations Manager, Rick Cacho Project Manager / Training, Romeo Castillejos Lead Supervisor, Glenn Crain Project Manager and Carl Carlucci Program Manager Clause Exclusions: Chula Vista site does not perform design control.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 24 of 63
Assessor: 2 days in Alexandria, VA and 1 day in Ladysmith, VA (refurbishment shop)

Andy Foss:
Assessment of:
Changes Use of Logo
Auditee(s): Bob Rouzer VP Quality

Q-Pulse: document management suite utilized electronic system change request system. Changes to QMS documentation: quality manual updated (QM-2000; 6/29/2012) minor changes only. There are about 80 updated documents since the beginning of the year 21 are system level. More significant changes: - Updated procurement manual improvements to supplier monitoring - Audit procedure QMP-100. Sampled procedure changes; QMS well maintained; no conditions The LRQA logo is utilized on business cards and is used on the organizations web site: http://www.vsecorp.com/about/certifications.html.

QMS is effectively maintained (15% of documents updated this year; tracked as a process indicator). Action required: The organizations web site, http://www.vsecorp.com/about/certifications.html, states certification by LRQA and the defined scope. This includes the ELD (Engineering & Logistics Division), however not all locations have been included in the certification, e.g. San Antonio, Laredo, and Hamel.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 25 of 63
Assessment of:
Audits Corrective Action Complaints (Customer Concerns)
Auditee(s): Kirk Czarnecka program

manager Bob Rouzer VP Quality

Audit procedure QMP-107 2012 audit schedule; 2012 quality audit plan. QMS/ ISO matrix identifies QMS elements link to each functional area to ensure that all elements of the standard are covered, with references to audit checklist forms. Reviewed audit reports for Chula Vista, Texarkana, Dayton. Corrective action applied for audit non-conformances using Q-Pulse software. - Noted root cause and problem solving (mind mapping tool) recorded. Correction and corrective action are noted in the database. Examples shown reflect good cause analysis. Corrective Action procedure QMP-112 Customer Dissatisfaction (Concern) QMP-104 (procedure) Target for customer concerns is <2/year. There was one this year across all divisions relating to a logistics project. An aircraft was moved on the ground and was damaged in the process. Root cause and corrective action investigations were reviewed. This event was two months ago. Action planning is ongoing. Government (customer) had rejected the initial action plans. Review of all related documents indicated good analysis of the situation. LOP #5 Towing and Mooring aircraft (CFT205, rev. 1); CFT-236 training and certification program. Qualification for plane captain (towing)? Required written and practical testing required.

Non-conformance: 1207AMF01 The internal audit process is not effectively implemented. Internal audits are checklist based with questions limited to conformity. Audit records do not include indications of auditing process effectiveness. Observation: Consider protocols for qualified personnel handing high risk activities (e.g. moving aircraft) to keep an eye on each other to ensure continued competence. Risk management should consider direction for what to do if someone suspects another of being incapacitated for any reason (illness, distraction, etc.) thus, incompetent (at least temporarily). This relates to the customer concern in May 2012 where an aircraft was damaged due to an unknown personnel issue. Observation: The root cause for the above customer concern could be improved to highlight the specific process improvements (requiring two qualified people instead of one) vs. generic description of reviewing and improving procedures. This could reduce the risk of customers rejecting corrective plans, which occurred in this case.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 26 of 63
Assessment of:
Quality objectives Continual improvement
Auditee(s): Bob Rouzer

QMS 2012 mid-year data as of June 30, 2012. There is an objective for each of the core processes- all are Pass: CP1: proposal preparation - >40% win rate of proposals. 42% achieved. CP2: Contact review internal audit findings (< 2% of total findings, which is the proportion of shalls in the ISO 9001. Actual is 0. CP3: Project planning; 2 or less customer concerns per division each 12 month period. There is currently one customer concern in FMD (now DSD) CP4: Project execution: same as for CP3 CP5: Verification and validation: 80% successful audit reports from listed external sources this includes regulatory and customer oversight (government property, small business, purchasing system, security, accounting) all were PASS (100%). CP6: Product Delivery 0% damage claims per division specific to shipping (logistics) = shipping damage there is presently 0 this year. CP7: Maintain ISO registration Zero major nonconformity. Quality objective A- No major NCs from LRQA; >15% of QMS documents modified in a 12 month period. (both met). Quality objective B quality products/ services that meet customer requirements, needs, and expectations; 80% successful external audit reports met at 100%; On-line costpoint vendor rating codes and use of form PUR-126 objective met. Zero overruns in excess of any contract ceiling were billed to customer without approval PASS. Management review last meeting was Dec. 15, 2011 planned annually. This is previous to the last LRQA visit. This review included top management and included required inputs and outputs per ISO 9001.

Observation: The goal for customer concerns is the number in a 12 month period, thought the metric shows only the number in the present calendar year, e.g. 6 month period when reported in June. Observation: Presently no defined areas to drive improvement. All objectives being met. While this is good, management needs to identify new targets and/or new objectives drive continual improvement.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 27 of 63
Assessment of:
Contract Management and Project Planning: Federal Group
Auditee(s): I. Monique Brooks (Federal

Group Contacts, Bob Rouzer (Quality)

Focus on the contract for Army equipment refurbishment, which is currently active at a number of VSE locations. Award contract document dated Jan 20, 2011--- per Performance Work Statement (PWS) Professional services to Support the US Army Reserve Equipment Engineering Maintenance and Logistics Readiness Support, dated Dec 3, 2010 and VSEs Technical Offer. - Support requirements defined. - Project kickoff meeting. th - Monthly progress, status and management reports: B001 monthly (7 CSC specific status report) and B002 monthly (USARD/RSC specific status report) - Quality Control plan (within 30 days of award) - Quality Assurance Surveillance QA plan and QA surveillance plan (within 30 days of award). Technical offer includes work at Ladysmith, VA; Long Beach MS; Hamel, IL; San Antonio, TX; Alexandria, VA; Gatesville, VA; Texarkana, AR - ECRA Equipment Condition Readiness Assessments ECRA reports HR in Alexandria required ensuring and validating that all individuals are legal to work in the US Everify? Confirmed in HR that the government E-Verify system. QA Surveillance - PERFORMANCE REQUIREMENT METRICS (PRM) TABLE These are customer driven metrics. VSE develops these, but the customer would monitor adherence. Found that there is a Quality Assurance Surveillance Plan (QASP) and separate Quality Control Plan.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 28 of 63
Non-conformance: 1207AMF02 The process for contract review is not effectively applied. Reference: Award contract document dated Jan 20, 2011--- per Performance Work Statement (PWS) Professional services to Support the US Army Reserve Equipment Engineering Maintenance and Logistics Readiness Support, dated Dec 3, 2010 and VSEs Technical Offer incorporated by reference. - p. 118 of the proposal includes our ISO 9001:2008 Registered Quality Management System and certification by LRQA. But not all sites are included in the certification (San Antonio, Gatesville, and Hamel). This claim is repeated on p. 38. Non-conformance: 1207AMF03 The process for process monitoring in accordance with defined plans is not effectively implemented: Quality Control Plan (based the template in QMP-106, Appendix I) for the ELD Army equipment refurbishment program dated Feb 2011: 1. Section 1.10.5 requires semi-annual internal audits, but this is done only annually. 2. Section 1.10.6 requires measurement and analysis for specific measures First pass yield, touch-up, non-conformances. Specific targets are defined. Data is available for each month back to June 2011. Some of these do not meet the targets, such as touch-up at Texarkana. However, there is no evidence of improvement actions occurring. No evidence of customer acceptance rate (defined as first pass yield) being monitored. Observation: VSEs technical offer indicates 99% first pass yield. While this is intended to be the customers acceptance rate, this term is commonly used as the pass rate at the initial inspection following completion of work. This should be clarified. USAR Quality plan p. 5-11 defines QC activities.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 29 of 63
Assessment of:
Ladysmith, VA: Refurbishment Shop
Auditee(s): Larry Masters Site Manager

Robbie Weatherington Asst site manager David Keys Safety and Quality

Site tour, including all areas- reviewed status identification on equipment in process and completed Selected a sample of finished equipment and followed up on review of completed records for each of three units: ATLAS 10k lift ELD 1885, 4/30/2012 Water tank trailer ELD 1932, 6/29/2012 Palletizer ELD 1854, 5/1/2012 Refurbishment procedure for ATLAS 10k lb lift. ELI-261, rev. 3.0. ELF-171: instruction. ELF-183: M149A2 Trailer 400gal water tank ELD1932 finished product in the yard. - Assembly checks complete. - Dry film thickness check OK. ELF-122: palletizer; ELD1854 OK. Reviewed procedures, checklists, and referenced documentation for each of the above. Reviewed qualification records (follow up at Alexandria HR) Reviewed paint booth controls mixing; temp/humidity impact; painter qualifications, masking, paint thickness checks. Paint specification book with manufacturer requirements for application and safety available and used in the shop. Reviewed mechanical refurbishment area. initial inspection, part management, checks to ensure that all designated defects are resolved. These are subsequently inspected. Calibration confirmed that measurements devices are in a calibration program all sent to outside vendor. Observed devices are up to date and had NIST traceable calibration records.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 30 of 63
ELD shall ensure continuing assessment of the qualifications necessary to ensure the competence of the work force assigned to each program/project using the annual employee performance review where the training requirements are recorded in accordance with GPM-5601, Performance Evaluation. The organization shall a) determine the necessary competence for personnel performing work affecting conformity to product requirements, b) where applicable, provide training or take other actions to achieve the necessary competence, c) evaluate the effectiveness of the actions taken, No evidence to support which individuals meet which levels of qualification specified in the quality plan (ELF-171), e.g. ELF-171, p. 2:all cases only a qualified person shall be used in performance of each specific check or task to be performed: Production control (PC), Equipment inspector (EI), Technician, and QC Inspector. These roles have specific responsibilities in the refurbishment cycle. Non-conformance: 1207AMF04 The process of managing oil analysis as part of the refurbishment program is not effectively implemented. ELF-171 specifies AOAP per Army TB43-211. This is an oil analysis program at designated locations where results are input directly into an Army database of equipment status. Ladysmith refurbishment projects routinely include taking oil samples from equipment and sending to a laboratory for analysis. There is no process in place for submitting samples to the AOAP labs or otherwise communicating results into the Army database. Noted an example 10k forklift (ELD1885, completed on 4/30/2012). The lab results for transmission oil indicated high copper which may indicate a part wearing issue and the need for inspection at a reduced interval. No evidence that this was communication to the customer. Non-conformance: 1207AMF05 The process for ensuring that monitoring and measuring equipment capability is consistent with product requirements is not effectively applied. Process checklist ELF183 (water tank trailers) requires that brake drums be inspected for roundness with a micrometer to ensure that the drum is < 0.0006in. Noted in Ladysmith refurbishment of brake assemblies, operators using a vernier caliper that reads only to 3.5 digits and has calibration acceptance criteria of 0.002in. Thus it is not capable of discriminating a drum that is in or out of specification.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 31 of 63
Assessment of:
Human Resources
Auditee(s): Jacqueline Simmonds

- Director of compensation

Reviewed a sampling of records - Confirmed e-verify program to vet employment eligibility contractual and legal requirement. Reviewed training / qualification files focus on internal resumes matching to Dept of Labor generic job descriptions.

No internal job descriptions or other listings of competencies necessary for specific jobs. Non-conformance: 1207AMF06 The process for ensuring competency for personnel performing tasks affecting quality is not effectively applied. ELI-216, rev. 4.0: Personnel qualifications, skills, and training requirements necessary for the completion of each contractual task shall be analyzed and documented in accordance with CGPM-5700, Training Assessment, Evaluation, and Competence. This requires the supervisor to evaluate the education, skills, and/or experience of each employee to ensure that each employee meets the required qualifications There is not evidence of identification of competency requirements and verification that those are met for specific jobs affecting product quality. Examples: 1. Ladysmith refurbishment: Technical inspector Hector Correa 023048; In process inspector Jamad Thomas 022662; QC inspector Lee Williams 022117. 2. Texarkana refurbishment: Brian Wheeling (QC inspector).
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 32 of 63
3. Open Findings- ISO 9001:2008

Grade 1
Minor NC
Status 2
New
Finding 3
This non conformance relates to change to approval Nononconformity Statement: The Quality Manual QM-2000. Requirement: ISO 9001:2008 Section 4.2.2 The quality manual shall include (a) the scope of the QMS, including details of and justification for any exclusions (see 1.2) and (c) a description of the interaction between the processes of the QMS. Evidence: The current Quality Manual QM-2000 does not reference the main business process applicable to the Riverside Site in CA that is warehousing of government seized / blocked assets that in the worse case scenario can be warehoused for up to 10 plus years. The Exclusion section in the current Quality Manual QM2000 is not clear because design control does not apply to the Riverside, CA site.
Corrective action review 4

Corrective Action Plan VSE CAR # CA00663 Correction: An immediate coercion was to contact and notify Corporate Office to inform of the issue to initiate a corrective action plan. Root cause: Lack of a detailed review and update of the Quality Manual QM-2000.
Process / aspect 5
Quality Manual QM-2000
Date 6
16 July 12
Reference 7
1207PM02
Clause 8
4.2.2
Corrective Action(s): Change/update the QM-2000. Review Quality Manual QM-2000 to ensure it covers all site processes or applicability. The internal audit program will include the review of the quality manual for accuracy, Training will be provided for the new revised Quality Manual QM-2000. Verification of Implementation/Effectiveness An internal audit will be conducted to verify the accuracy and clarity of the Quality Manual QM-2000. Due Date January 17, 2013. The corrective action plan was reviewed and accepted by P. Mancilla on July 16m 2012
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
2. New, Open, Closed 7. YYMM<Initials>seq.# Minor NC = Minor nonconformity
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
4. Review by LRQA SFI = Scope for improvement
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 33 of 63
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformity Statement: The training for the new hired employee was not current. Requirement: ISO 9001:2008 Section 6.2.2 (d-e) The organization shall ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives , and maintain appropriate records of training Evidence: QMS training was not found in the training file for Carl Carlucci. He was hired on October 2011.

Corrective Action Plan VSE CAR # CA00664 Correction: Carl Carlucci will be trained on QMS immediately after this audit. Root cause: Lack of attention of the urgency for this training to occur.
Process / aspect 5
Training
Date 6
17 July 12
Reference 7
1207PM03
Clause 8
6.2.2 (d-e)
Corrective Action(s): Add QMS training to the new hire indoctrination required training. Include training review for new hires in the internal audit programs. Verification of Implementation/Effectiveness Conduct and internal audit to verify Training matrix is fully populated and complete. Due Date January 17, 2013. The corrective action plan was reviewed and accepted by P. Mancilla on July 17, 2012
Minor NC
New
Non-conformance: The internal audit process is not effectively implemented. Requirement: ISO 9001, section 8.2.2: The organization shall conduct internal audits at planned intervals to determine whether the quality management system a) conforms to the planned arrangements, to the requirements of this International Standard and to the quality management system requirements established by the organization, and b) is effectively implemented and maintained. Evidence: Internal audits are checklist based with questions limited to conformity. Audit records do not include indications of auditing process effectiveness.
Corrective Action Review Root Cause: VP of Quality failed to incorporate appropriate process effective questions into the on-line Internal Audit Question Bank by focusing too much on utilizing the new iPad feature recently incorporated into the software vs. including required process checks. Planned VSE Correction/Corrective Action Review the entire Q-Pulse Question Bank and add appropriate process effectiveness questions to the bank for use in developing compliant audit checklists. Corrective Action Accepted RA 20 July 2012
Alexandria Internal Audits
20 Jul 12
1207AMF01
8.2.2
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process for process monitoring in accordance with defined plans is not effectively implemented: Requirement: ISO 9001, section 8.2.3: The organization shall apply suitable methods for monitoring and, where applicable, measurement of the quality management system processes. These methods shall demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken, as appropriate. Evidence: Quality Control Plan (based the template in QMP-106, Appendix I) for the ELD Army equipment refurbishment program dated Feb 2011: 1. Section 1.10.5 requires semi-annual internal audits, but this is done only annually. 2. Section 1.10.6 requires measurement and analysis for specific measures First pass yield, touch-up, nonconformances. Specific targets are defined. Data is available for each month back to June 2011. Some of these do not meet the targets, such as touchup at Texarkana. However, there is no evidence of improvement actions occurring. No evidence of customer acceptance rate (defined as first pass yield) being monitored.

Corrective Action Review Root Cause USARC QASP was not properly reviewed by VP of Quality prior to submission to ensure all content was worded properly to be in accordance with any ISO9001 QMS or registrar requirements. No nonconformance noted, therefore no root cause is required. Collected quality metrics were not being properly reviewed on a periodic basis by the VP of Quality. As a result of this lack of proactive analysis, no recommendations to correct any identified nonconformances or negative performance issues were being submitted to ELD management for action. VP of Quality had failed to realize the FPY rate required to be monitored and documented. Planned VSE correction/Corrective Action: Update CY2012 VSE Audit Plan to increase internal audits for all USARC work to twice a year. In addition, update current on-line Audit Schedule (Q-Pulse) to schedule a second audit in the October time frame for all USARC work sites. N/A. Current quality metrics being collected for the USARC contract will be submitted to VSE Program Management on a monthly basis. In addition, will establish a specific monthly meeting to review and discuss the previous months quality data to provide improvements.
Process / aspect 5
Alexandria ELD - Process Monitoring
Date 6
20 Jul 12
Reference 7
1207AMF03
Clause 8
8.2.3
Add monthly first pass yield rate data capture to the new on-line Quality Inspection database in order to properly capture the data and have the data available as finding 3. Description of the LRQA a metric to be evaluated along LRQA 4. Review by with the other monthly metrics. 8. Clause of the applicable standard RC = Requires correction SFI = Scope for improvement Root Cause: Report: UQA0111079/0112 - 16-Aug-12 1) USARC QASP was not properly reviewed by VP of Quality prior to submission to ensure all content was
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process of managing oil analysis as part of the refurbishment program is not effectively implemented. Requirement: ISO 9001, section 7.5.1: The organization shall plan and carry out production and service provision under controlled conditions. ELF-171 specifies AOAP per Army TB43-211. This is an oil analysis program at designated locations where results are input directly into an Army database of equipment status. Evidence: Ladysmith refurbishment projects routinely include taking oil samples from equipment and sending to a laboratory for analysis. There is no process in place for submitting samples to the AOAP labs or otherwise communicating results into the Army database. Noted an example 10k forklift (ELD1885, completed on 4/30/2012). The lab results for transmission oil indicated high copper which may indicate a part wearing issue and the need for inspection at a reduced interval. No evidence that this was communication to the customer.

Corrective Action Review Root Cause: VSE project engineering failed to properly reference in ELF-171 only those components of Army TB 43-0211 that applied to how to take an oil sample. In addition, VSE Ladysmith personnel (Asst Site Manager and Lead QC Inspector) failed to properly understand the designed purpose of taking the oil samples in the first place. The oil samples are taken to aid VSE engineering, not the customer, to make appropriate rebuild decisions during the refurbishment process. ELF-171, rev. 3.0 clearly states on sheet 1 of 6 of the Technical Inspection, Task 2b to place the test results in the task folder and take necessary refurbishment actions based on LAR or VSE engineering direction. Planned VSE correction/Corrective Action: Update Workbook ELF-171, rev. 3.0, Technical Inspection, sheet 1 of 6, Task 2a, to perform engine oil analysis in accordance with the appropriate specification. Corrective action plan accepted RA 20 July 12
Process / aspect 5
Ladysmith - ELD Refurbishment
Date 6
20 Jul 12
Reference 7
1207AMF04
Clause 8
7.5.1
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process for ensuring that monitoring and measuring equipment capability is consistent with product requirements is not effectively applied. Requirement: ISO 9001, section 7.6: The organization shall establish processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements. Process checklist ELF183 (water tank trailers) requires that brake drums be inspected for roundness with a micrometer to ensure that the drum is < 0.0006in. Evidence: Noted in Ladysmith refurbishment of brake assemblies, operators using a vernier caliper that reads only to 3.5 digits and has calibration acceptance criteria of 0.002in. Thus it is not capable of discriminating a drum that is in or out of specification.

Corrective Action Review Root Cause: a) When ELF-183 was created, a proper review was either not performed, or failed to find the error between the text in the refurbishment manual (276) not properly matching the text in the workbook (183). NOTE: VSE Refurbishment manual ELI-276, rev. 2.0 for the M149 Water Buffalo, page 47, paragraph 3.21.3 documents the required measurement as 0.006 inches, not 0.0006. Directions in the refurbishment manual do not match the same requirement in the workbook. The refurbishment manual is the governing document. Root Cause: b) Mechanics were provided with a gage that was incapable of properly measuring the required dimension. Planned VSE correction/Corrective Action:
Process / aspect 5
Ladysmith - ELD Refurbishment
Date 6
20 Jul 12
Reference 7
1207AMF05
Clause 8
7.6
Update M149 workbook (ELF-183R3) to reflect a) the proper measurement of 0.006 inches, and b) ensure a gage is made available as the identified gage to use, that has the proper resolution (best practice is 10x) to enable accurate measurements to be taken. Corrective action plan accepted RA 20 July 12
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process for ensuring competency for personnel performing tasks affecting quality is not effectively applied. Requirement: ISO 9001, section 6.2.2: The organization shall a) determine the necessary competence for personnel performing work affecting conformity to product requirements, b) where applicable, provide training or take other actions to achieve the necessary competence, c) evaluate the effectiveness of the actions taken. ELI-216, rev. 4.0: Personnel qualifications, skills, and training requirements necessary for the completion of each contractual task shall be analyzed and documented in accordance with CGPM-5700, Training Assessment, Evaluation, and Competence. This requires the supervisor to evaluate the education, skills, and/or experience of each employee to ensure that each employee meets the required qualifications Evidence: There is not evidence of identification of competency requirements and verification that those are met for specific jobs affecting product quality. Examples: 1. Ladysmith refurbishment: Technical inspector Hector Correa 023048; In process inspector Jamad Thomas 022662; QC inspector Lee Williams 022117. 2. Texarkana refurbishment: Brian Wheeling (QC inspector).

Corrective Action Review Root Cause: Objective evidence of the qualification analysis is not documented. Titles used in the ELD refurbishment manuals are not consistent or matched to the actual contract labor categories or the VSE HR labor categories for each employee. Planned VSE correction/Corrective Action: Update ELD Refurbishment Manuals to reflect actual VSE job titles for each personnel type required. 1) Review old HR-5series forms and add appropriate text to the New Hire and Annual Performance review tool to document required analysis. Corrective action Plan accepted RA 20 July
Process / aspect 5
Alexandria Human Resources
Date 6
20 Jul 12
Reference 7
1207AMF06
Clause 8
6.2.2
Grade 1
Minor NC
Status 2
Open
Finding 3
Finding Issues were observed with the current system for initial control for approval of new suppliers and the timescale for evaluation. Requirement The organization shall evaluate and select suppliers based on their ability to supply product in accordance with the organization's requirements. Criteria for selection, evaluation and re-evaluation shall be established. Records of the results of evaluations and any necessary actions arising from the evaluation shall be maintained. Objective Evidence No supplier evaluation has been performed to date for West Coast Wire and Rope Order F006844-11 even though material was received 27 Oct 2011. Also the evaluation for United Electrical Supply PO FOO141711 blanket order is not complete even though releases are being issued against this order.

Corrective Action Review Issued as CA RAB02 Root Cause The written procedures in PM-01-VSECORP ROCMAN Policy #35 do not specifically address proper timing to perform evaluations on unrated vendors. Corrective Action Plan 1) The Senior Purchasing Administrator was informed of the deficiency and asked to rewrite the procedures in PM-01-VSECORP ROCMAN Policy #35 to more accurately reflect when supplier evaluations are required and should be performed. 2) Procurement, via email, has been directed to perform supplier evaluations for all unrated suppliers with blanket order agreements after the first release of product. All blanket orders will be reviewed for unrated status and those requiring a rating will have a PUR-126 completed and on file with the evaluation. CostPoint will be updated to reflect the rating. Corrective action plan accepted subject to review of effectiveness next visit. RA 6 Jan 2012. Effectiveness Review The clerk was not entering the Buyer supplied PUR-126 info into PURIDIOM in a consistent manner. The data indicates the Buyer is producing the PUR-126 100% as required. UPDATE 7/13/2012: Further CA required: Update the PM-01 Procurement Manual to make the hand-off of the PUR-126 to the clerk and the entry of the data into PURIDIOM as a documented process step. Will require extension of this CAR to monitor new CA for effectiveness. VPQ extended CAR from 7/31/2012 to 11/30/2012. OPEN RA 24 Jul 2012
Process / aspect 5
Chesapeake Purchasing
Date 6
04 Jan 12
Reference 7
1201RAB02
Clause 8
7.4
Grade 1
Minor NC
Status 2
Open
Finding 3
Training Issues were observed with the compliance to corporate policy for maintaining records in the LMS platform Requirement Personnel performing work affecting conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience Objective Evidence Although it is a requirement for training to be tracked through the VSE learning management system records reviewed in Chesapeake are in the form of a local matrix which has not been transferred over to the LMS platform. The control of the local databases and mechanism to monitor and update the matrices is not defined in corporate policy

Corrective Action Review Issued as CAP 1201 RAB03 Root Cause The policy document CGPM-8000 was written with the anticipation of the new chainbridge LMS being completed and launched in a draft mode soon after release of the policy doc. Soon after the policy was released, the corporate Training Department was absorbed into corporate HR and the draft LMS was never fully launched.. Corrective Action Plan 1) Update CGPM-8000 to reflect current practice, not the desired end result. 2) Update or delete QMP-129 (as required) to ensure all ISO requirements 3) Audit policy for compliance by May 30, 2012. Corrective action plan accepted subject to review of effectiveness next visit. RA 6 Jan 2012. Effectiveness Review Posted new CGPM-5700 (replaced CGPM-8000) as the new corporate training policy. Continue to work on LMS tool as funding allows. Continue to "clean up" LMS data and add new data from local matrix's. OPEN RA 24 July 2012
Process / aspect 5
HR Records
Date 6
5 Jan 12
Reference 7
1201RAB03
Clause 8
6.2.2
4. Closed Findings - ISO 9001:2008

Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Issues were observed with the shelf life process in the warehouse Requirement The organization shall preserve the product during internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, preservation shall include identification, handling, packaging, storage and protection Objective Evidence Shelf life is not addressed in QMP 126 and it was observed that Part 5331-01-346-3806 O ring had an expiry date of 2Q06. This part was received in 9/19/2009 from another facility. There is no receiving check performed to detect an expired item. Part 5330-01-188-1693 also had an expiry date 1/8/10.

Corrective Action Review Root Cause Analysis: The VP of Quality failed to ensure the fix (entry into PURIDIOM and use of color coded bins) was instituted companywide instead of only at the Ladysmith Blast and Paint facility where the non-conformance was originally found. Corrective Action Planned: Update HDBK-2601 and QMP-126 to reflect monitoring requirements for material with a shelf life. Upon receipt the expiration date will be entered into the PURIDIOM inventory control module so that scheduled checks can be performed to ensure material coming due for expiration is identified in advance of the actual expiration date. Also documentation changes to HDBK-2601 and QMP-126 will incorporate an optional use of a visual form of identifier for locating material with expiration dates to aid tracking during normal inventory checks (i.e. is the material placed in a colored bin, or marked with a special label, etc.). Open Although effective corrective action was observed at Ladysmith personnel in Ashland were unaware of requirement to ID shelf life at receiving. Open until next visit RA 9/July/2010 Effectiveness Review A spreadsheet is now available listing applicable materials and the shelf life. A file is maintained of expired material which is awaiting disposition. Eg 9905-01-203-9992 Expiry Q2 2010 Shelf life is also identified on bin with red sticker. Interim shelf life control procedure ELI-273 Rev 1 is available Closed RA 5 Jan 2011.
Process / aspect 5
Ladysmith Shelf Life
Date 6
02 Feb 10
Reference 7
1002RAB05
Clause 8
7.5.5
Grade 1
Minor NC
Status 2
Closed
Finding 3
Statement of Nonconformity: Some records were recorded in pencil. Requirement: ISO Clause 4.2.4 Records established to provide evidence of conformity to requirements and of the effective operation of the quality management system shall be controlled QMP 106 Section 9 dated 11/18/2009 requires no pencil will be used on documentation that will be retained as quality records Objective evidence: 3 of 11 training records for Forklift Training dated 12/24/08 were completed in pencil.

Corrective Action Planned: We will have the 16 people that are currently working read and sign a copy of the Inter Office memo dated 1 Feb. 2008 AND QMP-106 (Rev.11.0) that detail the requirements of using ink on documents that would be retained as quality records. The remaining 3 people that are currently out of the office or on LWOP will be trained on 2 August when they return to work. Root Cause Analysis: Following the training of FMD Chula Vistas personnel for Fork Lift Training & Operation (24 Dec. 2008), a Trainers Certificate of Training was completed by each individual and then signed by the Instructor. From there a QMF-055 was completed and submitted to HQ for inclusion in the individuals Training Record. Of the 11 people trained on that date, 3 used pencil to fill out the form instead of ink. RA 8 July 2010 Open subject to review next visit The corrective actions were reviewed and found satisfactory therefore this minor nonconformance is now closed by P. Mancilla.
Process / aspect 5
Chula Vista, California Quality Records Training
Date 6
7 Jul 10
Reference 7
1007PM01
Clause 8
4.2.4
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Documentation issues were observed with the repair of the Mobile Kitchen Units MKT-85. Requirement 7.5.1 Control of production and service provision The organization shall plan and carry out production and service provision under controlled conditions. Controlled conditions Objective Evidence 1/ It was observed that although a repair manual was available for the MKU it referenced the TM/-10-7360-206-13 as change 1 but the latest issue of the TM/-10-7360-206-13 is change 2. 2/ Two separate repair manuals were available on the shop floor for the MKU one of which was change 1 and another change 2 3/ An E-mail had been issued by HQ requesting 2 MKU units to be brought to standard with all components of end items and all basic issue items to be applied. This had not followed the correct practice of using a deviation form to fully document the changes. 4/ Personnel on the floor were using the existing paperwork from the repair manual to comply with the E-mail request from HQ for the two units. It was not clear how the paperwork would be used for a refurbishment back to full operation with all basic equipment.

Corrective Action Planned: Management refresher training and awareness of current VSE document control procedures needs to be conducted at all VSE facilities. No documentation needs to be changed since current procedures were not followed. QMP-109, section 6 and QMP-110, section 2 document the current requirements for monitoring document revision levels to ensure the appropriate revisions are issued for use. Root Cause Analysis: Shop Manager at Ashland was fully aware of company procedure, but failed to remember to pull the previous change 1 of the TM from the shop floor when Change 2 was issued. Shop Manager should have quality representative perform document updates as quality personnel are more familiar and trained for this type of activity. Corrective Action Planned: Create new or add to appropriate existing procedure when form FGF-001 is to be utilized. In addition, train managers on the proper circumstances to use the form. Currently form FGF-001 (Request for Deviation) is used to authorize changes in a normal procedure when the need arises. The deviation form becomes a quality record to indicate this is a special instance for not adhering to an established procedure. Root Cause Analysis: While the deviation form FGF-001 was created, no existing internal procedure exists that cite its proper use, other than FGP-307 for CADD Drawings. Manager that issued the e-mail notice was unaware of the deviation/waiver form being used for other than CADD drawings. The files have been removed from the floor and documents are printed as necessary. This was in place at time of cert renewal. Closed RA 5 Jan 2011
Process / aspect 5
Ashland Refurbishment
Date 6
07 Jul 10
Reference 7
1007RAB01
Clause 8
7.5.1
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Although a Foreign Military Sales database operations and maintenance manual is available this process primarily describes the military system and not the separate system used for open purchase orders. Requirement The organization shall identify the processes needed for the quality management system Objective Evidence Documents not addressed in the manual include: Material packing list Shipping Manifest Load plans Crate requests Global dangerous goods request.

Review of Corrective Action Plan Root Cause: Currently the Shipping and Receiving personnel are all following a process to receive Open Purchase material. It has relied upon their experience and common sense. The facility actually has a valid method and process but just lacks having it formally documented and approved. It is an oversight that will now be corrected. Planned VSE Corrective Action: 1) We will document and approve the process for receiving Open Purchase materials. 2) The Shipping and Receiving personnel will receive training on the approved process. 3) The approved process will be made readily available to the Warehouse personnel. Effectiveness Review Open subject to review next visit. RA 7 Jan 2011. 1/ The Global Division Foreign Military Sales process has been updated to define the receiving shipping process. The manual is now version 2.2 May 2011. 2/ Training records are personnel at Chesapeake. available for the
Process / aspect 5
Chesapeake Logistics
Date 6
04 Jan 11
Reference 7
1101RAB02
Clause 8
4.1
3/ The revised manual is on line and available to all personnel. Closed RA 6 July 2011.
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Although completed workbooks are available for the finished projects some minor issues were noted with the included records. Requirement Evidence of conformity with the acceptance criteria shall be maintained. Objective Evidence Although USS Stennis job is complete and a notification of job completion form CA-6 is available stating that the CDRL requirements are complete there are still some open issues recorded in the VSE Test and Inspection plan and e.g Drawing 8354169 Para T-1 Optest Drawing 8433487 Para T-1 Optest T&I support record for 90% electrical inspection has not been signed by government inspector. USS Lincoln CVN 72 T&I support record for 90% electrical inspection has not been signed by government inspector.

Review of Corrective Action Plan Root Cause: The AIT workbook missing signatures were not found in a timely manner. QA Manager did not have enough focus on the AIT Ships Workbooks. AIT General Foreman left company and was disgruntled. Planned VSE Corrective Action: 1) The company will route the CA-6 form to a QA Inspector to initial for completion of all work and testing prior to close out of the job. 2) The missing signatures will be checked and verified completed and then signed for by the AIT Supervisor. Called out in CA00561. Workbooks now have been completed.) 3) Will hold formal training with AIT Supervisors on documenting when or if a Government Inspector is notified but does not show up for testing. Effectiveness Review Open subject to review next visit. RA 7 Jan 2011. 1/ Relevant work books have been updated with all inspection requirements. 2/ Training has been given to personnel involved in the process. Closed RA 6 July 2011
Process / aspect 5
Chesapeake Inspection and Test
Date 6
04 Jan 11
Reference 7
1101RAB03
Clause 8
8.2.4
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding It was observed in the records for ELD 0345 and 346 that some of the pick tickets were not being signed as received as required by the Puridiom process. Requirement The organization shall preserve the conformity of product during internal processing and delivery to the intended destination. Objective Evidence Missing signatures were noted in about 8 of 40 files reviewed. e.g. 023095-10, 023080-10, 016313-10.

Review of Corrective Action Plan Root Cause: Inventory coordinators not properly trained.
Process / aspect 5
Ladysmith Warehouse
Date 6
05 Jan 11
Reference 7
1101RAB07
Clause 8
7.5.5
Planned VSE Corrective Action. Pick tickets will be signed prior to release of parts. As part of the closing duties the inventory coordinator will verify all pick tickets have been signed. Inventory personnel will receive remedial training NLT 7 January 2011. A follow up audit of this finding shall be conducted in Q1 2011 to monitor effectiveness of this CAP. Effectiveness Review Open subject to review next visit. RA 7 Jan 2011. Training has been conducted and a record available. Pick tickets for lat few months checked and found to be acceptable. Closed 7/July 2011
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Issues were observed with the paperwork and completion of paperwork for refurbishment of the HMMWV vehicles. Requirement Records shall be maintained to provide evidence of conformity to requirements. Documents required by the management system shall be controlled. Objective Evidence 1/ It was observed for unit ELD 333 that the Pre Induction Worksheet was completed twice by two separate personnel. It was explained this was to bring the paperwork in line with latest version but this paperwork provides evidence of inspection and completion of work and should have been signed by original person. 2/ It was also observed that interim procedures and actual procedures were both available with the same revision level. 3/ Local paperwork is being used such as the HMMWV inventory checklist and an equipment worksheet for lubrication is being used and needs to be identified as such. 4/ Reviewed records for completed work for HMMWV ELD 0314 and ELD 316 which are intensive files for the completion of the work. In accordance with quality records matrix QMF 048 is incomplete. A list of operational documents is referenced but it was observed that the file contains significantly more documents than those listed.

Review of Corrective Action Plan ROOT CAUSE: Document Control Process not followed. PLANNED VSE CORRECTIVE ACTION: 1/ Going forward, when a procedure is revised that is required to be implemented to equipment already in process, the new documentation will only be completed on the appropriate changes and the original document will remain in the work packet. A follow up audit will be conducted NLT Q2 2011 to monitor execution for all new processes released. 2/ This action has been completed with Revision 3.0 that was released on 10/12/2010. 3/ Checklists are local to Ladysmith and Ashland due to the movement of equipment to and from these facilities. Item will no longer be used once Ashland completes the move to the Ladysmith facility. Personnel will be instructed/ reminded of the processes for raising a change request which will be evaluated by management to determine if this process will continue and be incorporated into the documented process or be discontinued. A follow up audit of this finding will be conducted in Q1 2011 to monitor execution. 4/ A review shall be completed of all required records for each task and an Appendix/Table of Contents created that will be placed in each task folder clearly identifying the records that must be retained. This Appendix/Table of Contents will be cross referenced to the QMF-048 ensuring a match. A follow up audit will be conducted in Q1 2011 to validate implementation and monitor execution. Effectiveness Review Open subject to review next visit. RA 7 Jan 2011. The use of revised forms has been defined and applicability to previous WIP. The personnel responsible for changes have now been trained in the process. These were local documents that have been removed. QMF048 has been amended to match records Closed RA 7 July 2011.
Process / aspect 5
Ashland Document Control & Quality Records
Date 6
05 Jan 11
Reference 7
1101RAB05
Clause 8
4.2.3 & 4.2.4
Grade 1
Status 2
Finding 3
Finding Minor issues were observed with two units in fabrication. Requirement The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. Objective Evidence 1/ It was observed that for Trailer 1577 there were 3 items that were identified as pass but noted with comments relating to a failed item which was not subsequently initialled when corrected. 2/ Also task 9 has been signed off on unit 1538 as NA but signed as pass on unit 1577

Corrective Action Review Issued as CAP CA 00614 Root Cause Documentation\Slightly Confusing Corrective Action 1) A class/instructions will be provided to all the shop technicians on the proper use of the above technicians will be instructed that if a deficiency/discrepancy exists on the identified tasks, the failed and initialed after the deficiency is corrected. Class Roster will follow. 2) Explanation: AL-ELD-1538 at the time when the POP was being performed a completed checklist/workbook was not available. origination stages along with the Refurbishment Manual. When the Refurbishment Manual and the most of the information on the DRAFT workbook was transferred to the ACTIVE workbook after its section 9 of the Initial Acceptance Inspection of 1538 workbook because instructions on how to inspect the DRAFT Refurbishment Manual during the POP. Corrective Action: Corrective Action has already the rest of the workbooks by following the instructions provided in the Released Refurbishment Manual nothing to correct because it has already been self corrected by following instructions provided.
Process / aspect 5
Alexandria Non Conformances
Date 6
06 Jul 11
Reference 7
1107RAB01
Clause 8
8.3
Minor NC Closed
Review of Effectiveness Training class was provided Awaiting final audit of ELD Ladysmith to see if audit report (AUD287). No similar issues as documented improved based on e-mail from auditor Keys CAR Closed RA 6 January 2012
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Minor issues were observed with the quality records maintained for vehicles repaired in the Ladysmith facility. Requirement Records established to provide evidence of conformity to requirements and of the effective operation of the quality management system shall be controlled. Objective Evidence 1/ ELD 337 Receipt Inspection form ELF 175 for modification SOUM 00-014 has not been signed as no for not applied, 2/ ASARC Equipment Modification Record MWO/SOUM 00014 has not been completed to indicate the modification has been applied to the vehicle 3/ The modification Tag has been applied with a 3/2011 date and not the original date of modification 4/ Final inspection paperwork is signed as complete even though this modification was not applied 5/ ELD 1718 Form ELF 172 column states initial and employee number but both fail and pass boxes have been completed.

Corrective Action Review Issued as CAP CA00615 Root Cause Personnel\Additional Training Required Corrective ActionThe technicians will be instructed that to inspect to see if the SOUM has been applied and if not to check the box stating No. Class Roster will follow. That vehicle was re inspected to check to make sure that SOUM was applied. Paperwork was corrected to indicate that information.2) A class/instructions will be provided to all the shop technicians on the proper use of the above identified concerns. The technicians will be instructed that if the form ELF-175 for modification SOUM 00-014 has been check in the No box to complete the above form. Class Roster will follow. After re inspection of the vehicle the paperwork was filled out with correct information. 3) A class/instructions will be provided to all the shop technicians on the proper use of the above identified concerns. The technicians will be instructed that if the form ELF-175 for modification SOUM 00-014 has been check in the No box to complete the MWO/SOUM 00-014 modification record with the date applied so the tag will have the same date as the paperwork. Class Roster will follow. After the vehicle was re inspected the paperwork was corrected with correct information. 4) A class/instructions will be provided to all the QC technicians on the proper use of the above identified concerns. The QC technicians will be instructed that if the forms are not completely and correctly filled out as pointed out of the above concerns. Class Roster will follow. 5) A class/instructions will be provided to all the shop technicians on the proper use of the above identified concerns. The technicians will be instructed that the form ELF-172 you must only have one box check pass or fail, if the item fails to state what failed. Class Roster will follow Review of Effectiveness Training complete Closed RA 6 Jan 2012.
Process / aspect 5
Ladysmith Quality Records
Date 6
07 Jul 11
Reference 7
1107RAB02
Clause 8
4.2.4
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Various minor inconsistencies were observed with the completion of the checklists associated with vehicle repair. Requirement The organization shall monitor and measure the characteristics of the product to verify that product requirements have been met. This shall be carried out at appropriate stages of the product realization process in accordance with the planned arrangements (see 7.1). Evidence of conformity with the acceptance criteria shall be maintained. Objective Evidence 1/ ELF141 page 3 column 10e is being completed for failed items as well as passed items even though the column is marked initial when corrected. The instructions that go along with ELF 7.0 10e require this column to be completed for both inspection and corrective action. 2/ AWE is being recorded on page 7 but is not considered AWE as defined in ELI 230 page 18 This needs clarification. 3/ M1076 Trailer ELD 1810 ELF 182 paperwork requires column 10 b to be completed however instructions for completing paperwork are different from the checklists.

Corrective Action Review Issued as CAP CA00615 Root Cause Personnel\Additional Training Required Corrective Action A class/instructions will be provided to all the shop technicians on the proper use of the above identified concerns. The technicians will be instructed that the form ELF141 you must only have one box check pass or fail, if the item fails to state what failed. Class Roster will follow. 2) A class/instructions will be provided to all the shop technicians on the proper use of the above identified concerns. The technicians will be instructed that AWE must be properly recorded on page 7 and form ELF -122. Class Roster will follow. Will send a deviation request to omit page 18 out of ELI230.3) The latest revision Rev. 3 of this paperwork with the above corrections that were identified by the audit. Review of Effectiveness UPDATE 12/13/2011: Training class was provided on 8/16/2011 and roster of attendees is included (see OE attachments). Awaiting final audit of Ladysmith to see if this issue has continued. UPDATE 12/29/2011: VPQ reviewed recent Ladysmith audit report (AUD287). No similar issues as documented above were noted in the audit report. Paperwork appears to be much improved based on e-mail from auditor Keys (see OE). All actions associated with this CAR have been taken and are judged to be effective. Closed RA 6 Jan 2012
Process / aspect 5
Ladysmith Vehicle refurbishment
Date 6
07 Jul 11
Reference 7
1107RAB03
Clause 8
8.2.4
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Although use of a new contracts database was observed the relevant procedure CPP 106 has not been updated to reflect the new practice and variations in the process were observed. Requirement The organization shall review the requirements related to the product. This review shall be conducted prior to the organization's commitment to supply a product to the customer (e.g. submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders) and shall ensure that a) product requirements are defined, b) contract or order requirements differing from those previously expressed are resolved, and c) the organization has the ability to meet the defined requirements. Records of the results of the review and actions arising from the review shall be maintained. Objective Evidence 1/ PWS 9Q1ZDWPS002 GUSC1 Overall TO GSQ0911DF0009 5/4/2011 2/ International group Contracts are entered in the system after review by contracts personnel but there is no CA25 or equivalent produced. Contract FA*10809D0011 TO 31

Corrective Action Review Issued as CAP CA00617 Root Cause Personnel and process confusion during audit vp contracts assumed existing cpps were automatically deleted when new cgpm were posted Corrective Action Delete CPP-106 and CPP-100. Proper Contract Admin functions and procedures are now defined by CGPM/GPM series 2000 documents. Also will need to train all Contracts personnel NOT to use the old CPP documents. In addition, update PMT to reflect these changes.
Process / aspect 5
Alexandria Contract Administration
Date 6
08 Jul 11
Reference 7
1107RAB04
Clause 8
7.2
Review of Effectiveness These documents were all made inactive by VP Contracts. PMT Rev 13 has been updated and issued to DCS. Personnel have been trained
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Minor issues were observed with the calibration system in Chesapeake. Requirement The organization shall establish processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements. Objective evidence 1/ Lost equipment is recorded in the listing and a system is maintained for checked out equipment. A review has not been performed to ensure this equipment is not in use. 2/ Certificates are not being signed to indicate review of status 3/ Various items of NJ Equipment UT and test equipment are unidentified with any status

Corrective Action Review Issued as CAP 1201 Root Cause Custody of the test equipment was not immediately resolved upon receipt; therefore the responsibility to properly inventory and tag the equipment was in question and not accomplished in a timely manner. The manager was reviewing each certificate but was failing to sign certificate as evidence of review. Corrective Action Plan 1) The test equipment in question will be tagged OUT OF CALIBRATION. 2) A thorough inspection of all work spaces at the Chesapeake Facility will be conducted by the Tool and Test Equipment Manager to ensure all test equipment is identified and inventoried. Lost equipment will be removed from inventory. 3) Will hold formal training with all AIT personnel on QMP-124 and the necessity to report any and all newly acquired test equipment to the Tool and Test Equipment Manager. 4/ Certificates will be signed following review. Corrective action plan accepted subject to review of effectiveness next visit. RA 6 Jan 2012. Effectiveness Review UPDATE: QMP-124 rev. 7.0 posted to the DCS. Contains text to have QC inspector/manager initial and date all returning calibration certs. UPFATE 7/13/2012: All CA listed in the CA plan has been performed, and based on the OE provided is judged to be effective in resolving this CAR. This CAR can be closed RA 24 July 12
Process / aspect 5
Chesapeake Calibration
Date 6
4 Jan 12
Reference 7
1201RAB01
Clause 8
7.6
Grade 1
Minor NC
Status 2
Closed
Finding 3
This non conformance relates to change to approval Nononconformity Statement: The control of the website www.vsecorp.com is not adequate. Requirement:

Corrective Action Plan VSE CAR # CA00662 Correction: An immediate coercion was to contact and notify Corporate Office to inform of the issue to initiate a corrective action plan. Root cause:
Process / aspect 5
Website
Date 6
16 Jul 12
Reference 7
1207PM01
Clause 8
4.2.3
ISO 9001:2008 Section 4.2.3 Documents (including electronic) shall be controlled (b) and approved for adequacy prior to use. Evidence: The website www.vsecorp.com does not distinguish between sites that are and are not ISO certified, the website include currently claims that VSE is an ISO 9001:2008 registered company. The Riverside CA is already listed in the website under the registration claim. All the sites under GLOBAL Division are also listed in the website and they are not yet ISO 9001:2008 certified.
The website www.vsecorp.com is not able to be altered or changed from the Riverside CA site.
Corrective Action(s): Change the website www.vsecorp.com to make it clear which sites are not ISO 9001:2008 certified. Update the website www.vsecorp.com to include the newly added ISO certified Sites. The internal audit program will include checking the website www.vsecorp.com for accuracy. Verification of Implementation/Effectiveness An internal audit will be conducted to verify the accuracy and clarity of ISO 9001:2008 certifications vs. the website www.vsecorp.com. Due Date January 17, 2013. The corrective action plan was reviewed and accepted by P. Mancilla on July 16m 2012 Lead Assessor Review Further evidence provided by customer that website does not specifically claim certification for all sites. Customer agreed to review database and further clarify all site approvals. Closed 20 July 2012
Grade 1
Minor NC
Status 2
Closed
Finding 3
Non-conformance: The process for contract review is not effectively applied. Requirement: ISO 9001, section 7.2.2: The organization shall review the requirements related to the product. This review shall be conducted prior to the organization's commitment to supply a product to the customer (e.g. submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders) and shall ensure that a) product requirements are defined, b) contract or order requirements differing from those previously expressed are resolved, and c) the organization has the ability to meet the defined requirements. Evidence: Reference: Award contract document dated Jan 20, 2011--per Performance Work Statement (PWS) Professional services to Support the US Army Reserve Equipment Engineering Maintenance and Logistics Readiness Support, dated Dec 3, 2010 and VSEs Technical Offer incorporated by reference. - p. 118 of the proposal includes our ISO 9001:2008 Registered Quality Management System and certification by LRQA. But not all sites are included in the certification (San Antonio, Laredo, and Hamel). This claim is repeated on p. 38.

Corrective Action Review Root Cause: USARC QASP was not properly reviewed by VP of Quality prior to submission to ensure all content was worded properly to be in accordance with any ISO9001 QMS or registrar requirements. Planned VSE correction/Corrective Action: Update and have revised QASP approved by customer to remove text that implies all listed VSE sites are ISO 9001:2008 registered. Corrective Action Accepted RA 20 July 2012
Process / aspect 5
Alexandria Contracts (ELD)
Date 6
20 Jul 12
Reference 7
1207AMF02
Clause 8
7.2.2
Lead Assessor Review Clarification received from customer that contract does not require ISO9001 certification. Customer agreed to review database and clarify site approvals. Closed 20 July 2012
5. Assessment schedule
Management system elements to be assessed at each visit:
Management review Management of change Continual improvement Internal audit Corrective action Preventive action and system planning Use of LRQA logo and other marks
Scheme specific elements:

Customer feedback and complaints Legal compliance Communications Prevention of pollution
Visit type > Due date > Start date > End date > Assessor days > Process / aspect
7/2011 6-8 July 2011 3
1/2012 4-6 Jan 2012 3
7/2012 16-20 July 2012 4
1/2013 TBD 6
7/2013
1/2014
Final selection will be determined after review of management elements and actual performance
Alexandria, VA, HQ Chesapeake VA Ladysmith VA San Diego Chula Vista CA Texarkana AR Government Services Alexandria, VA, HQ -Contracts -Purchasing -HR -QA -Marketing -IT -Facilities -Security Federal Group -SED Division -ELD Division International Group -Global Division -Defense Services Division - Government Services HQ Chesapeake, VA, Defense Division -Project Management -Design -Procurement -Planning
Form: MSBSF43002/0.3 - 406
2 Days 1Day
2 Days 1Day
2 Days 1 Day 1Day
3 Days 1Day
3 Days 1 Day 1 Day 2 Days
2 Days
AM3 PM2 PM2 AM2 AM/2 AM1 PM1

AM1/2 PM1/2 PM1/2 AM2/2 AM2/2
AM1
PM3 PM1 PM3 AM3 AM3
PM2/3
PM3/2
AM3/2
AM1 AM1 AM1 PM1
AM1/1 AM1/1 Pm1/1 PM1/1
Report: 0111079/0112 - 16 August 2012
Page 55 of 63
Certificate renewal
Stage II
SV1
Sv2
Sv3
Sv4
Sv5
Visit type > Due date > Start date > End date > Assessor days > Process / aspect
7/2011 6-8 July 2011 3
1/2012 4-6 Jan 2012 3
7/2012 16-20 July 2012 4
1/2013 TBD 6
7/2013
1/2014
Final selection will be determined after review of management elements and actual performance
- HR - QA -Site (Fabrication) Chesapeake, VA GD Division - Logistics Ladysmith, VA -Refurbishment San Diego, CA -Project Management -Logistics Government Services sites: Dayton NJ, Laredo TX, Pompano FL, Riverside CA.
PM1
PM1
PM1/1
AM1/1
AM/P M2 AM/P M2 AM4 PM4

AM/PM 2/1 AM/PM 3/1
Next visit details

Visit type Surveillance # 4 Assessor days 6 Due date Jan 13 Actual start / end dates Locations Alexandria, VA; Chesapeake, VA, Laredo TX, Pompano FL Activity codes 0012, 3410, 3510, 7425 Team Robert Armstrong, ANO Criteria ISO 9001:2008 Remarks and instructions Government Services sites: Dayton NJ, Laredo TX, Pompano FL*, Riverside CA. * sites for next surveillance. 1 Extra day required at surveillance 4 to review findings. TBD
Form: MSBSF43002/0.3 - 406
Report: 0111079/0112 - 16 August 2012
Page 56 of 63
Certificate renewal
Stage II
SV1
Sv2
Sv3
Sv4
Sv5
6. Continual improvement tracking log ([ISO9001:2008], [Alexandria, VA.])

Baseline information 1. Improvement objective reference number: 2. What is to be improved? Customer Complaints per division 1/ Provide quality products and services that meet all customer requirements, needs and expectations at a fair price 3. Baseline performance Total Complaints 3 against all divisions. 4. Target performance Less than 3 concerns over 12 month period New Target of 2 concerns/Division over a 12M period Date first recorded: 6th Feb 2006 5.Target completion date End 2012
Progress information 6. Visit type and date Surveillance #1 6-8 Feb 2006 Surveillance #3 10-12 Jul 2006 Surveillance #4 2-5 Jan 07 7. Progress summary All divisions are on target apart from SED which had 7 complaints raised. All divisions are within the target at present for 2006. SED have 2 concerns and Fleet 1 all others 0. 8. Current performance SED 7 Complaints 9. Findings log cross reference (if applicable) 0602RAB01 10. Status On-Going
All divisions are within the target at present for 2006. SED have 3 concerns and Fleet 2 and BAV has 1, all others 0. VSE will review at MR if this objective will be reviewed in future All divisions are within targets.
Surveillance #5 16 July 07
BAV 0 FMD 1 VCG 0 SED 2 ELD 0 BAV 1 FMD 2 VCG 0 SED 3 ELD 0 BAV 1 FMD 0 VCG 0 SED 1 ELD 1
None
On-Going
None
On-going
None
On-Going
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 57 of 63
Cert Renewal 7-17 Jan 08
All divisions are within target of no more than 3 complaints per year
SV1 14 July 08 SV2 23 Jan 2009
The metric has been reduced to 2 per division All divisions are within target of no more than 2 complaints per year It was decided with management rep to leave the discussion on objectives until after next management review The divisions are currently within target of no more than 2 complaints per year There have been 4 complaints of which 3 are associated with FSS which is outside certification. The other is against International group again outside certification. Three complaints against ELD are on the system one of which has been rescinded. One complaint against shelters was also closed. Third complaint against trailer was accepted and the manual was updated to reflect failures detected by customer. This is now closed. There are no complaints entered for 2010. However following discussions with the company CEO this may not be the best metric to follow. New improvement areas will be discussed before the next visit that better review quality goals against the SPG Goals. There are a new series of QMS metrics being developed which will measure the strategic objectives for the company. Goal is defined but method of measurement is in development and will be in place by next surveillance. Complaints are on target There has been an increase in complaints for the ELD division which currently have 6 complaints. However it was observed that 5 of 6 complaints issued are against sites not currently in the certification.
1- BAV 1 SED 1 Contracts 1 - Fleet 1- BAV 1 IT 1- ELD 1 BAV
None
On Going
None None
On Going On Going
SV3 3-6 Aug 2009 SV4 3 Feb 2010
2 ELD 1 SED 3 FSS ) _Outside 1 SED ) Certification 3 ELD
None
Open
None
Open
SV5 8 July 2010
None
None
CLOSED
Certificate Renewal Jan 2011
2 Complaints total on system
None
Open
Surveillance #1 6 July 2011
ELD 6 Complaints (1 against Ladysmith 5 against sites not covered by certification)
None
Open
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 58 of 63
Surveillance #2 6 Jan 2012
Surveillance #3 July 2012`
The Increase in customer concerns for 2011 was discussed at management review with an action to increase number of PMP certified project managers. Even though rise in complaints was for sites not covered by the certification an action plan has been generated to address customer issues. Over the last 6 months there have no customer complaints issued Complaints are on track.
No Complaints over last 6 months.
None
OPEN
No Complaints over last 6 months
None
OPEN
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0112 - 16-Aug-12
Page 59 of 63
7. Visit theme selection

Visit type: Due date (yy-mm): Actual date: Duration: 13/01 TBD 6 Days Processes Location: Team: Alexandria, VA; Chesapeake, VA, Laredo, TX, Pompano, FL. Robert Armstrong/ ANO
Selected theme(s) (include reasons for theme selection) Defense Services Division Annual visit to Chesapeake. Government Services Sample to Laredo TX and Pompano, FL.
HR, Audits, Quality Records, Management Review Marketing, IT, Facilities, Security, Federal Group SED and Government Services.
Form: MSBSF43013/0.2 0406
Report: 0111079/0112 - 16 August 2012
8. Certificate details
DRAFT CERTIFICATE OF APPROVAL

This is to certify that the Management System of:
VSE Corporation 6348 Walker Lane, Alexandria, Virginia, USA

has been approved by Lloyd's Register Quality Assurance to the following Management System Standard(s):
ISO 9001:2008
The Management System is applicable to:
Provision of Project Management, Engineering, Prototyping, Refurbishment, Installation, Seized Property Management, and Logistical Services through the Global Division, Defense Services Division, Government Services Division, Systems Engineering Division and Engineering & Logistics Division.
Suffix /
(for example, /A, /B, etc)
Technical review date:

(office use only)
Certificate expiry 31 Jan 14 date:

(office use; assessor to enter if non-standard)
Type of certificate: Single certificate

(Complete this form)
Certificate per location

(Complete separate copies of this form for each location)
Multi-site certificate
(Complete a certificate schedule [multi-site form]) as well as this form
Multiple languages
(Complete separate copies of this form for each language)
Accreditation / number of certificates: UKAS / Reason for issue of certificate: Initial certification Change of certification Certificate renewal RvA / other / ANAB/ 2 Not accredited /
Further instructions: (for example, module and / or annex for directives) n/a
Form: MSBSF43002 revn 0.5 26 January 2012
Report: 0111079/0112 - 16 August 2012
Page 61 of 63
QA Register entry (for UKAS accreditation only)
Required
Not required
Form: MSBSF43002 revn 0.5 26 January 2012
Report: 0111079/0112 - 16 August 2012
Page 62 of 63
9. Multi-site certificate schedule
DRAFT CERTIFICATE SCHEDULE Head Office:

6348 Walker Lane, Alexandria, VA.
Activities:
Provision of Project Management, Engineering, Prototyping, Refurbishment, Installation, Seized Property Management, and Logistical Services through the Global Division, Defense Services Division, Government Services Division, Systems Engineering Division and Engineering & Logistics Division. Corporate Headquarters and Support Location.
Locations:
500 Woodlake Drive, Chesapeake, VA, 17253 Center Drive, Ruther Glen, VA. 1670 Brandywine Drive, Chula Vista, CA. 35 and 41 Globe Drive, Texarkana, AR. 033 Union Pacific Blvd, Laredo, TX. 6721 Sycamore Canyon Blvd, Bldg 3, Riverside, CA. 111 Herrod Blvd, Dayton, NJ, 08810. 2951 N.W. 27th Avenue, Pompano Beach, FL.
Certificate suffix: (/A, /B, if required)
Activities:
Project Management, Engineering, and Logistical Services - Defense Services Division and Global Division. Equipment Refurbishment - Engineering & Logistics Division. Project Management and Logistical Services for Shipboard Systems- Fleet Maintenance Division. Equipment Refurbishment Logistics Division. Seized Property Management Seized Property Management Seized Property Management Seized Property Management Engineering &
Form: MSBSF43004 revision 0.3, 26 January 2012 Report: 0111079/0112 - 16 August 2012
Page 63 of 63

LRQA Audit Report Jul12

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

LRQA Audit Report Jul12

Uploaded by

Copyright:

Available Formats

Surveillance3/Change to Approval

System effectiveness and continual improvement:

Areas for management attention:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Assessor: Day One 17 July 12 Dayton NJ

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Dayton NJ Government Services Division

Auditee(s): David Taylor

Audit trails and sources of evidence:

Evaluation and conclusions:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Auditee(s): Ellin Kusnetz

Audit trails and sources of evidence:

Evaluation and conclusions:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Texarkana AR Change to Approval

Auditee(s): Chuck Howland

Audit trails and sources of evidence:

Evaluation and conclusions:

Texarkana AR Change to Approval Maintenance

Auditee(s): Chuck Howland

Audit trails and sources of evidence:

Evaluation and conclusions:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Blast and Paint Repair

Audit trails and sources of evidence:

Evaluation and conclusions:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Government Services Division HQ Activities

Auditee(s): Mike Besspiata Data Quality

Audit trails and sources of evidence:

Evaluation and conclusions:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

LRQA Audit Notes

Auditee(s): Bob Rouzer

Audit trails and sources of evidence:

Evaluation and conclusions:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Assessor: Day One 16 July 2012 Riverside CA

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Mandatories applicable to The Riverside CA site

Auditee(s): Theresa L. Lonero West Region

Audit trails and sources of evidence:

Evaluation and conclusions:

Form: MSBSF43000/1.1 - 0506

Report: UQA0111079/0112 - 16-Aug-12

Logistical Services and Supplier Evaluations

Auditee(s): Theresa L. Lonero West Region

Audit trails and sources of evidence:

Evaluation and conclusions:

Pre-Seizure Seizure Chain of Custody, Consignment, Transportation, CF Storage

Auditee(s): Theresa L. Lonero

Audit trails and sources of evidence:

Form: MSBSF43000/1.1 - 0506