Unified C U ifi d Communications i ti

Improving Employee Productivity to Enhance Business Results

David Lover Vice President, C Cross Learning S Services - C Cross Pegi Gill Product Manager, Unified Communications Portfolio - Cross

3/19/08

Social Convergence
My smmr hols wr CWOT. B4, we used 2go2 NY 2C my y , g y bro, his GF & thr 3 :- kids FTF. ILNY, it's a gr8 plc. :-

LONDON, England (Reuters) -- An English essay written by a British teenager in text messaging short-hand has reignited concern among h th dh i it d teachers that literacy standards are under threat.
http://www.cnn.com/2003/EDUCATION/03/03/offbeat.te xt.essay.reut/index.html xt essay reut/index html

Instant Messaging

70% of large companies plan to use Web 2.0 technology

Translation: My summer holidays were a complete waste of time. Before, we used to go to New York to see my brother, his girlfriend and their three screaming kids face to face. I love New York. It's a It s great place.

Enabling Unified Communications

Must take the following into consideration Presence (Are you online?) Modality (How many ways can I interact?) State (Are you available away on the phone available, away, phone, etc?) Context (What device are you using now?) Preference (What method do you prefer?)

Technology Convergence

Unified Communications
Avayas All-in-one Bundle y
IP Softphone 6.0 for MOC & IBM Sametime

Extension to Cellular

Portal o ta

VPNremote for 4600 IP Phone AES 4.0 for MOC 40

Mobile

Defining a Unified Communications Strategy

Conduct a Business Assessment. Identify the various communication environments in your enterprise enterprise. Determine the capabilities that you want to deploy in those environments environments. Evaluate your current business/IT environments. Leverage Avayas UC Standard Edition Offer. Utilize Cross Professional Services for implementation.

IP Softphone R6 Microsoft or Lotus Integration

Key Features Access to all of your desk phone features from your PC Integration with leading desktop productivity tools (MS Office Communicator, Lotus Sametime) Use in the office or remotely (telecommuter road warrior or (telecommuter, shared control modes) Secure communications with media/signaling encryption

Benefits
Cost Savings S i
Integration with leading MSI installer helps to p automate software distribution Enabling teleworking; saves on corporate real estate expenses Optional video minimizes travel costs

Dramatically Enhanced Productivity

Integration with existing desktop tools simplifies communications i ti Click to call, conferencing streamlines collaboration Enhanced presence information ensures the right medium is used to communicate

Leverage st g Existing Infrastructure

Leverages existing desktop productivity tools d telephony t l and t l h investments to maximize end user experience

AES for Microsoft Office Communicator

Key Features Avaya Telephony integration within Microsoft Office Communicator Client Make, Receive and disconnect calls via Office Communicator Receive Avaya Telephony presence of other Office Communicator users Redirect inbound calls to your mobile phone or voice mail Conference individuals from a buddy list office or corporate list, directory Forward Desk phone automatically based on status Benefits
Cost Savings
Centralized administration Centralized deployment means no additional software to install at the desktop

Dramatically Enhanced Productivity

One interface for IM IM, presence and telephony Click to call and integrated conferencing enhances collaboration and saves time

Leverage Existing Infrastructure

Maximizes existing Microsoft and telephony investments Leverages corporate directories to streamline communication activities

MOC Integration
Via Application Enablement Services pp
Microsoft LCS 2005 or Microsoft OCS 2007

(CSTA over SIP)

AE Services 4.0

Server-based solution using CSTA ( (Computer Supported Telephony p pp p y Applications) over SIP communication links to enable Avaya call control S Supports basic t l h t b i telephony

(CSTA over SIP) o

Avaya CTI

SIP/S SIMPLE

Ideal for organizations trialing click to call from MOC MOC and phone synchronization Optionally, can add Avaya IP Softphone on PC for Dual-Connect (Telecommuter) ( ) PC-Only (Road Warrior)

Avaya CM Avaya protocol TDM / Analog Cell Phones (EC500)

H.323

Microsoft Office Communicator

Integration Comparison
AE Services 4.0 Targeted Users Mass deployment Avaya Softphone 6.0 Remote users with users of advanced features such as administrators or teams Client based Windows Client and Server pieces required including IP ports on Avaya Communication Manager g Use CM 2.0 or later for Shared Desktop Control and DEFINITY R9 or later in support of Telecommuter and Road Warrior Digital Communications Processing type sets as in 6400 series, 2400 series or newer but not the 7400 or 8400 series sets, IP (H.323), remote Yes Shared Dual Connect PC Only Yes Optional Basic + Advanced via an Avaya Tab Yes, from the Softphone Interface

Topology Infrastructure

Server based Server required (appliance or build Linux server), IP Ports on Communication Manager, client optional g , p Avaya Communication Manager 3.0 or later

Switch Versions

End Points Supported

Analog, Digital, IP (H.323), remote (Softphone)

Integrated Instant Messaging (IM) g g g( ) / Telephony Presence Connectivity Modes Click-to-Call from Internet Explorer Video Integration Feature Access Call Logs

Yes Shared No No Basic No

Avaya One-X Portal

Key Features Single web based interface for telephony, messaging, conferencing and extension to cellular g Use in the office or remotely (both road warrior and telecommuter options) Visual Voice Mail: View/sort/play/record your messages* View/control audio conferences on Avaya Meeting Exchange Active Directory Integration to support corporate directory integration g

Benefits
Cost Savings S i
Centralized administration Web based client means no application to install

Dramatically Enhanced Productivity

Work from anywhere there is an internet connection More effective conference call management through moderator features Strengthens business continuity capabilities through remote access

Leverage st g Existing Infrastructure

Integration with Enterprise Databases and A th ti ti d Authentication systems Leverage existing separate communications infrastructure in a single interface

*supports Modular Messaging 3.0 SP2 or higher only

Extension to Cellular and Avaya One-X Mobile

Extension to Cellular Bridge between Mobile and Desk phone Dial by PBX (4-digit dialing, international calls over existing infrastructure) Avaya one-X Mobile (Symbian and WM5) Included with Extension to Cellular license Offers access to ad a ced CM ea u es a advanced C features via Graphical Interface

Benefits
Cost Savings S i
International calls routed through Avaya server g y One mobile phone for both personal and professional use

Dramatically Enhanced Productivity

One number Incoming Outgoing Access advanced features from the mobile phone: conference, transfer, etc..

Leverage Existing Infrastructure

Call detail recording for mobile cost tracking Policy management & enforcement Ex: Record mobile phone calls Dial-by-extension International calling

Extension to Cellular
Call Savings* g

* Customers need to check with their mobile and long distance carriers/service providers for exact rates and savings id f t t d i

Avaya One-X Mobile

Telephony Integration
Direct Integration with Avaya Communication Manager No additional hardware required Centralized deployment & simplified Administration Intuitive GUI gives access to office phone functionality from your mobile device Dial by Extension Multi-party conference Transfer Other PBX features as well Outbound dialing via PBX with a single click Mobile clients available for Symbian and Window Mobile Devices Dual Mode Support pp Seamless transition between WiFi and Cellular networks lower costs and increases connectivity

Avaya One-X Mobile

UC Integration g

Enhanced Call Routing Options Route incoming calls by Schedule Location or Schedule, via quick entry feature VIP Screening User controlled presence minimizes interruptions Visual Voicemail L Local access t voicemail messages l to i il Review messages from GUI to increase responsiveness Synchronizes with Corporate Modular Messaging Platform Access to Corporate Directory Search and click to dial functionality Broadest Mobile Device Support RIM Palm iPhone J2ME and WAP RIM, Palm, iPhone, environments
Application Integration Extension to Cellular Extension to Cellular

Avaya VPNremote Phone

Avaya IP Telephones with integrated VPN client Allows remote phones to operate securely with any broadband connection:
Home office / Teleworkers Home agents Disaster recovery, Business Continuity scenarios
Headquarters Building
Avaya Communication Manager

Avaya, Cisco, Juniper VPN Gateways

Result: Superior Telephone Experience

Especially for those in telephone intensive positions Superior sound quality, reliability of communications Familiar features speaker, mute, transfer, etc Simple to configure, easy to maintain
Home

Public Internet

DSL or Cable Modem Home Router

Laptops, other endpoints

4621SW IP Phone VPNremote firmware

One-X Speech
Eyes-free, hands-free, speaker-independent

Make a call. Make call to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! Send a message. Send message. to a contact, to a voicemail mailbox or somebody within your corporate directory. directory Read my messages. voicemail voicemail and/or email. Filter by status or by sender. You can reply, forward, delete,

Schedule a reminder. Schedule reminder and let yourself be called at any number and reminded, so you wont forget any of your won t tasks or appointments! When am I free When today?. keep track of your time wherever you are! Follow Me! and have all and your calls flexibly forwarded to you y wherever you are.

QUESTIONS