Volume Tracker

Volume Data for Bank Operations Team
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
Process Daily Bank Recon - Low Vol Daily Bank Recon - Medium Vol Daily Bank Recon - High Vol Daily Bank Recon - Very High Vol EEM matching HP-Stores account Updating the action items >500K in SharePoint Tracking sheet - 2571 Tracker / Direct Debit/Unknown Credit/ APAC Refunds Direct Debit Tracker Open Items Reject\Refund Tracker Saving Bank statements Check status investigation (US) Outstanding Check report Void Report World Link Report- Rate Diff Calculation Download World Link Report Publishing Escalatable and other important reports to the team HPSM Cases Investigation of Open items Reject\Refund Unknown Credit\Debit Credit Card\IGSO\Paypal Payment Status Confirmation Direct Debit Other Investigation Response to Query & follow ups Generic Mail Box Personal Mail Box Monthly Bank Recon ARTT Format- Low Vol Monthly Bank Recon ARTT Format- Medium Vol Monthly Bank Recon ARTT Format- High Vol ARTT Upload ARTT Review ARTT Review with escalatables Updating Escalatables Monthly Accounts review with Technical Score - Low Vol Monthly Accounts review with Technical Score - Medium Vol Monthly Accounts review with Technical Score - High Vol Business Scoring & Cross region review
38 39 40 41 42 43 44 45 46 47 48 49
Monthly Accounts review with Technical Score - Low Vol Monthly Accounts review with Technical Score - Medium Vol Monthly Accounts review with Technical Score - High Vol JV's Processed QC for JVs processed FEBA postings Manual Bank Statement Upload in FEBA Transacation Currency Reclass Preparation of WWGL JV/ Funding JV US Stale Dated Check Postings Printing & filing Recons and Backups Journal Vouchers \JVs with Back up ARTT Reporting GEWR validation & QSS Daily Dashboard - Reporting CU,EU, TS,ES, Escalatables of the team, new updates or any changes in Team, R&R and customer hero mails and organisational chart is been updated. GEWR Reporting Central Bank reporting BSR FMS P & L Impact Validation QSS Friday Bookings Open Items Preparation for review calls ADM/Customer review Slide deck Extracting data from CD Reconciliations & GMB pst Back up's Reminder letters sent (Stale dated process) Metrcis update - Bookings Details Access Request IT calls logged for FEBA issue and various IT issues Extra Time worked (in minutes)
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
Loss Tracking (Loss agents) Absenteeism Training (Comments Required)
3 4 5 6 7 8 9 10 11
Meeting (Comments Required) No Load / Idle time IT Issues Celebrations Audit preparations Ad-hoc activities on Top Management's requests Assistance to Team members Upload of Daily Productivity Tracker Documentation TOTAL Loss
Day Date Units for Volume Capturing ( A ) Number of accounts Number of accounts Number of accounts Number of accounts Number of debits Number of Credits Once a month-Before WD 14 Number of items Number of items Number of items Number of items Number of accounts Number of Checks Number of reports Number of reports Number of Line items Number of accounts Person/Spoc responsible Number of cases Number of Line items / Calls Number of items Number of items Number of items Number of items Number of items Number of items Number of mails sent Number of mails sent Number of mails sent Number of accounts Number of accounts Number of accounts Number Number Number Number of of of of accounts accounts accounts line items Category Daily Bank Daily Bank Daily Bank Daily Bank Daily Bank Daily Bank Standard Time 9.33 20.00 66.67 80.00 4.00 5.00 4.60 7.8 1.33 6.1 1.00 0.30 15.00 11.00 0.33 2.00 27.30 2.70 6.10 14.40 4.80 2.60 6.00 6.00 Daily Activities - 2 2.90 3.70 20.00 35.00 60.00 and and and and review review review review 3.20 2.00 5.00 0.50 6.00 11.00 15.00 8.40
Thursday Friday Saturday 1-Nov-12 2-Nov-12 3-Nov-12
Recon Recon Recon Recon Recon Recon
6 8 2
6 8 2
5 10 2
Daily Activities - 1
Daily Process Daily Activities - 1 Monthly process Monthly process Daily Activities - 1 Daily Activities - 2 Monthly process Daily Activities - 2 Daily Activities - 2
12
12
12
ARTT Recons ARTT Recons ARTT Recons ARTT ARTT ARTT ARTT Upload Upload Upload Upload
Number of accounts Number of accounts Number of accounts
Technical Scoring Technical Scoring Technical Scoring
Number of accounts Number of accounts Number of accounts Number of JVs line items Number of JVs Number of JVs line items Number Number Number Number of of of of Currencies Jvs posted JVs/Investigation accounts
Technical Scoring Technical Scoring Technical Scoring Number of line items Number of line items Number of line items Monthly process Monthly process Reporting Daily Activities - 2
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
12 2
Per TL 1 unit per day
Metrics Update Reporting
120.00 11.00
Number Number Number Number Number
of of of of of
line item reports accounts accounts accounts
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
Per Call Number of presentations Monthly activity Quarterly Number of Ocuurrances Per person Number of requests Per log Minutes Reporting Monthly process Monthly process Metrics Update Daily Activities - 2 Any time of the month
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
20
20
Sunday Monday Tuesday WednesdayThursday Friday Sunday Monday Tuesday 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12 13-Nov-12
5 7
5 9 2
6 10 2
6 10 2
4 6 2
14
15
15
11
10
12
12
12
10
2 6 2
1 3 5 2
1 3 2 4 8 15 6
24
25
25
20
30
15 5
15 5
Wednesday Thursday Friday Monday Tuesday Wednesday Thursday Friday 14-Nov-12 15-Nov-12 16-Nov-12 19-Nov-12 20-Nov-12 21-Nov-12 22-Nov-12 23-Nov-12
4 6 2
6 2
6 10 2
4 9 2
6 2
2 6 2
6 11 1
7 2
11
13
12
12
11
10
12
11
10
10
10
10
5 8
9 15
60
90
60
30
20
15 5
Monday 26-Nov-12
Tuesday
Wednesday Thursday Friday 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
5 9 1
6 8 1
5 7 2
6 9 4
6 11 1
12
12
11
23
12
10
9 15 15
240
60
60
90
60
15 5
15 5
ume Data for Bank Operations Team
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
8 2
10 6
10 4
12
12
10
10
15
10
28
12
10
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
10
10
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
20
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
Sunday Monday Tuesday Wednesday Thursday Friday Sunday Monday 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12
10 4
13 4
10 4
15 4
15 4
15 4
15 4
14
10
12
10
10
10
16
14
15
10
12
12
12
12
12
12
15
15
15
15
15
15
10
20
15
15
15
15
15
15
15
15
60 5
60 5
60 5
60 5
60 5
60 5
60 5
45 5
Tuesday Wednesday Thursday Friday Monday Tuesday Wednesday Thursday 13-Nov-12 14-Nov-12 15-Nov-12 16-Nov-12 19-Nov-12 20-Nov-12 21-Nov-12 22-Nov-12
3 2
5 2
4 2
2 2
4 2
7 2
4 2
12
12
12
12
12
12
12
10
12
10
10
15
15
15
15
15
15
15
10
10
10
10
10
10
10
20
20
20
20
20
15
20
15
15
15
15
15
15
Friday Monday Tuesday WednesdayThursday Friday 23-Nov-12 26-Nov-12 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
2 2
4 2
2 2
2 2
12
12
12
12
10
15
15
15
15
10
10
10
10
20
20
20
20
460
460
15
15
15
15
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
3 4 5 6 7 8 9 10 11
2 5 3 1
2 5 3 1
2 5 3 1
12
12
12
12
12
12
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
5 2 18
5 2 18
5 2 18
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
6 5 1 2
3 4 1 2 1
1 1 2
5 5 1 1
12
12
12
12
12
12
12
4 2
8 6
10
18
10 9 2
16 2
15
5 9
20 12 10
10 14 8 7
10 1
8 2 1
9 4 1
10 4
10 4
9 5 15
13 9 20
12 5
30 10 17
30
120
10
30 5
30 5
5 5 3 1
4 5 3 1
5 3 3 2
5 6 2 1
3 6 2 1
6 6 2 4
4 2 3 1
4 2 3 1
12
12
12
12
12
12
12
12
6 1
3 2
2 2
4 1
2 1
2 3
2 3
13
11
13
13
3 5
2 6
3 5
2 6
3 5
3 5
20
15
20
10
30
20
10
10
Monday Tuesday Wednesday Thursday Friday 26-Nov-12 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
460
460
460
460
460
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 x 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
5 1
5 1
4 20
4 20
4 20
21
14
10
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
14 14
16 16
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
Sunday Monday Tuesday WednesdayThursday Friday Sunday 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12
5 1
4 20 18
10
18 7
11 7
16 6 1
14
21 15
10
13 2
18
24 2
20 5
20 5
Monday 12-Nov-12
Tuesday 13-Nov-12
Wednesday Thursday Friday Monday 14-Nov-12 15-Nov-12 16-Nov-12 19-Nov-12
16
18 34
41 13
5 6 5
45 5
30 5
45 5
Tuesday Wednesday Thursday Friday 20-Nov-12 21-Nov-12 22-Nov-12
23-Nov-12
Monday Tuesday 26-Nov-12 27-Nov-12
8 1
8 1
8 1
15 10
5 28
17 12
27 24
12
20
30
45
45 5
10 5
10 5
25 5
Wednesday Thursday Friday 28-Nov-12 29-Nov-12 30-Nov-12
8 1
18
22
23
30
30
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
Thursday Friday 1-Nov-12 2-Nov-12
10 4 1
10 5 1
12
15
8 14 6
12 10 4
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
15
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
40 5
45 5
Saturday Sunday Monday Tuesday Wednesday Thursday Friday Sunday 3-Nov-12 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12
4 8 1
4 4
12
15
12
20
20
14
16
6 10 15 3 20 8 14 6 14 6 4 2 2
5 10 1 8 4 2 2
4 14 14 6 2 2 2
8 28 16 12
10 23 18 14
12 20 2
10 24 2
10
10
20 1 3
20
40 25 5 40 5 40 5 50 5 35 5 10 5 35 5
35 35 5
Monday Tuesday Wednesday Thursday Friday Monday Tuesday Wednesday 12-Nov-12 13-Nov-12 14-Nov-12 15-Nov-12 16-Nov-12 19-Nov-12 20-Nov-12 21-Nov-12
10 4 1
10 5 1
15 9
10 5 1
8 9 1
12
15
25
15
25
8 14 6
12 10 4
4 5 2
12 10 4
4 5 2
60
60
460
460 15
40 5
45 5
35 5
40 5
40 5
460
460
Thursday Friday Monday Tuesday Wednesday Thursday Friday 22-Nov-12 23-Nov-12 26-Nov-12 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
10 4 1
10 5 1
4 8 1
10 4 1
10 5 1
15 9
12
15
15
12
15
25
8 14 6
12 10 4 15 3
8 14 6
12 10 4
4 5 2
10
460 20 15
40 5
45 5
25 5
40 5
45 5
35 5
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 11
Meeting (Comments Required) No Load / Idle time IT Issues Celebrations Audit preparations Ad-hoc activities on Top Management's requests Assistance to Team members Upload of Daily Productivity Tracker Documentation
1 1
25
45
40
10
11
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
30
19
30
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
20 5 5 5
Sunday Monday Tuesday Wednesday Thursday Friday Sunday Monday 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12
5 6 1 10
12
3 20 45 45 25 25 18 10
7 2
5 2
6 2 4
11 2 4 3 7
9 2 1 7
8 3 1 5
12
4 4
3 3 1
4 4
30
120
20
30
20 20 5
20 30 5
10 5 5 20 5 5 30 5
3 1 1
4 2 1
1 2 1
4 3 1
2 2 1
3 1
12
35
35
40
25
30
40
12
12
12
460 40 40 40
30 5
30 5
25 5
20 5
20 5
20 5
Friday Monday Tuesday Wednesday Thursday Friday 23-Nov-12 26-Nov-12 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
2 5
5 3
2 1 1
4 2
10
30
30
40
45
48
12
12
12
460 40
60
20 5
20 5
40 5
30 5
30 5
Volume Data for Bank Operations Team Sl.No. 1 2 3 4 5 6 7 8 1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 Process Daily Bank Recon - Low Vol Daily Bank Recon - Medium Vol Daily Bank Recon - High Vol Daily Bank Recon - Very High Vol EEM matching HP-Stores account Updating the action items >500K in SharePoint Tracking sheet - 2571 Tracker / Direct Debit/Unknown Credit/ APAC Refunds Direct Debit Tracker Open Items Reject\Refund Tracker Saving Bank statements Check status investigation (US) Outstanding Check report Void Report World Link Report- Rate Diff Calculation Download World Link Report Publishing Escalatable and other important reports to the team HPSM Cases Investigation of Open items Reject\Refund Unknown Credit\Debit Credit Card\IGSO\Paypal Payment Status Confirmation Direct Debit Other Investigation Response to Query & follow ups Generic Mail Box Personal Mail Box Monthly Bank Recon ARTT Format- Low Vol Monthly Bank Recon ARTT Format- Medium Vol Monthly Bank Recon ARTT Format- High Vol ARTT Upload ARTT Review ARTT Review with escalatables Updating Escalatables Monthly Accounts review with Technical Score - Low Vol Monthly Accounts review with Technical Score - Medium Vol Monthly Accounts review with Technical Score - High Vol Business Scoring & Cross region review
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
s Team Units for Volume Capturing ( A ) Number of accounts Number of accounts Number of accounts Number of accounts Number of debits Number of Credits Once a month-Before WD 14 Number of items Number of items Number of items Number of items Number of accounts Number of Checks Number of reports Number of reports Number of Line items Number of accounts Person/Spoc responsible Number of cases Number of Line items / Calls Number of items Number of items Number of items Number of items Number of items Number of items Number of mails sent Number of mails sent Number of mails sent Number of accounts Number of accounts Number of accounts Number Number Number Number of of of of accounts accounts accounts line items Category Daily Bank Daily Bank Daily Bank Daily Bank Daily Bank Daily Bank
Day Date Standard Time 9.33 20.00 66.67 80.00 4.00 5.00 4.60 7.8 1.33 6.1 1.00 0.30 15.00 11.00 0.33 2.00 27.30 2.70 6.10 14.40 4.80 2.60 6.00 6.00 Daily Activities - 2 2.90 3.70 20.00 35.00 60.00 and and and and review review review review 3.20 2.00 5.00 0.50 6.00 11.00 15.00 8.40
4 2
4 2
4 2
3 13
2 2
2 2
18
16
17
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
15 7
15 7
15 7
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
Sunday Monday Tuesday WednesdayThursday Friday Sunday Monday 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12
4 2
3 2
6 3
2 13 13 13 13
1 13
1 13
2 3
2 3
9 8 3 2
8 7 2 3
11 4 5 2
10
14
18
15 7
15 7
5 7
8 3
5 3
4 3
4 3
4 3
1 13
1 13 13 13 13
2 1 2 2
11
15
16
16
14
4 7
4 7
4 7
4 7
4 7
4 3
4 3
4 3
4 3
4 3
13
13
13
13
13
15
16
16
16
16
4 7
4 7
4 7
4 7
4 7
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
Thursday Friday 1-Nov-12 2-Nov-12 WD 1 WD 2
3 2
5 2
2 42 27 40 20
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
10 5
25 5
Saturday Sunday Monday Tuesday Wednesday Thursday Friday Sunday 3-Nov-12 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12 WD 3 WD 4 WD 5 WD 6 WD 7 WD 8 WD 9 WD 10
3 2
1 2
25
20
26 15
20 14 3 4 2
10 15 4 6 1
30 17 2 2
30 28
29 29
29 29
22 20
1 10
1 12 24 5
1 10 2
20
10 5
10 5
10 5
30 5
20 5
20 5
20 5
20 5
3 3 2
4 1
3 2
30
30
40 22
55 27
54 29
40 20
480
480
480
10
20 5
30 5
10 5
30 5
Thursday Friday Monday Tuesday WednesdayThursday Friday 22-Nov-12 23-Nov-12 26-Nov-12 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
2 2 2
2 4 1
4 2
3 2
3 2 1
1 3 1
27
40
20
15
70
55 14
55 20
30 17
35 29
35 29
40 20
480
30
25 5
20 5
20 5
20 5
20 5
20 5
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
4 5 6 7 8 9 10 11
Thursday Friday 1-Nov-12 2-Nov-12
11 9 1
11 9 1
10
10
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
30
25
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
15 5
15 5
Saturday Sunday Monday Tuesday Wednesday Thursday Friday Sunday 3-Nov-12 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12
11 9 1
11 9 1
11 9 1
11 9 1
11 9 1
11 9 1
11 9 1
11 9 1
10
10
10
10
10
10
10
10
30
30
30
30
30
30
30
15
25
25
25
25
25
15 5
11 9 1
11 9 1
11 9 1
11 9 1
11 9 1
11 9 1
11 9 1
10
10
10
10
10
10
10
25
45
60
45
45
60
45
Thursday Friday Monday Tuesday WednesdayThursday Friday 22-Nov-12 23-Nov-12 26-Nov-12 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
11 9 1
11 9 1
11 9 1
8 9 2
11 9 1
11 9 1
11 9 1
10
10
10
20
10
10
10
45
45
90
45
45
15
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
2 1 1
6 4 1
4 3 1
2 5 5
2 3 5
2 2
2 2
11
12
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
50 10 10
20 10 15 5
20 5 20 5
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
30
30 5
40 5
20 5
4 5 1
2 3 1
3 2
3 2 1
3 2 1
3 3 1
2 3 5
4 2 5
4 4 5
3 3 4 2
3 3
3 2
3 2 3
3 2 3 2
5 4
4 5
14
11
5 2 3 2
7 2 3 2
4 2 3
21
4 3 2
4 3 4
4 3 4
20 3 5
20 12
40 5
20 5
20 5
25 5
40 5
20 5
3 2
2 8
2 4 1
2 2 2 5
4 14 5
3 2 3 2 20 5 10
15
15
5 2 7
15
10 15
460
460
460
460 30
460 60
30 5
20 5
5 4
2 4 1
5 4 1
2 4 1
5 4 1
4 5
4 5
4 5
4 6
4 7
5 10
5 10
5 10
4 5
3 6
17
12
15
12
15
23 21
22 24
12 15
31 20
12 24
45
30
60
20 5
20 5
20 5
20 5
20 5
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
30
30
35
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
1 5
1 4
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
30 5
35 5
Sunday Monday Tuesday WednesdayThursday Friday Sunday Monday 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12
34
30
32
25
15
10
15
6 7
8 8
6 5
4 4
6 7
6 7
460
30
15
15
25 5
30
32
10
34
30
30
30
6 6
7 6
1 1
15
15
30
25 5
15 5
15
32
30
30
30
460 20
460
30
30
30
35
15
15
45
45
35
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
10
10
8 1
6 10
6 8
10 12
19
22
15
12
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
10
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
20
16
20
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
10 6
13 8
4 8
15 8
15 8
10
8 6
15 8
15 8
15 8
15 8 8 8
10
22
10
12
12
12
12
12
12
15
15
15
15
15
12
16
90
60
8 2
10
10
10
10
12
10
15
22
19
22
19
12
12
10
20
16
20
16
20
10
10
10
10
22
19
19
22
12
12
16
20
20
16
Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
38 39 40 41 42 43 44 45 46 47 48 49
50
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68
1 2
3 4 5 6 7 8 9 10 11
1 2 1
1 2 1
4 3 2
10
5 11
6 14
4 13
5.00 8.00 11.00 4.30 0.50 1.00 10.00 3.20 16.90 38.40 2.10 2.70
35
30
28
120.00 11.00
of of of of of
48.00 1.00 25.00 11.00 8.50 30.00 27.30 13.60 9.30 14.50 6.00
30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00
Minutes Minutes
1.00 1.00
20
1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
3 4 3
3 1 3
2 6 3
2 1 1 2 2 3
12
12
4 4
15 4 12 6 17 4 12
12 3 3 3
11 1 5 3
12
12
11
15
20 8
15
20
20
45 5
1 2 3
1 1 3
1 3 2
1 2 3
1 2 3
11
13
14
13
5 11
7 14
8 13
7 12
6 13
60
60
60
Sl.No.
Classification
Process
Units for Volume Capturing ( A )
1 ARTT 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43
Updation of LH1 balances* Extraction and Formating of FAS report Segregation 2390 DIV reports* 2390 FI1/US1 reports FI1/US1 Formatting of reports Extraction and Formating of FBL3(Revaluation entries on FI1/US1) 2303 reports Extraction and Formatting of WWAT reports* Aging of open reconciling items-25xx Aging of open reconciling items-2303 Aging of open reconciling items-2390 DIV screenshot 2390* FI1/US1 screenshot* 2390 Screenshot* Updation of mtd balances (2303/2390) Extarction/Formatting of mtd line items-DIV/CIV High - BW Medium - BW Low - BW 1410-No Of LH accounts 1942-No Of LH accounts 25xx-No Of LH accounts 2303-No Of LH accounts 2304-No Of LH accounts 1290-No Of LH accounts 2390-No Of LH accounts 1498/1499-No Of LH accounts Coversheet 1410-Esc Ageing and Action Plan 1942-Esc Ageing and Action Plan 2303Esc Ageing and Action plan 2304-Esc Ageing and Action plan 1290-Esc Ageing and Action plan 2390-Esc Ageing and Action plan 1498/1499-Esc Ageing and Action plan 25xx-Esc Ageing and Action plan Review of accounts LOW Review of accounts MEDIUM Review of accounts HIHGH File Upload in ARTT (LOW) File Upload in ARTT (MEDIUM) File Upload in ARTT (HIGH) Esc declaration* (No.of Escalatable Account)
44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85
NDB Postings
Esc declaration* (N0.of Line Items) Printing & filing Recons and Backups * Preparation of JV's* JV's Processed * QC for JVs processed * Extraction of 90 days report Calculation of Reserve amounts* Printing & filing * Prepare LH Template for Reclass reversal Extraction/formatting of MECreports* Extraction/formatting of daily reports* Investigation / Queries / Analysis Analysis of Debit BalanceReason for Debit Balance Analysis of Debit BalanceAnalyze the Invoice* Analysis of Debit BalanceExtraction of invoices Analysis of Debit BalanceAnalyze the SOAs Analysis of Debit Balance - HPDReason for Debit Balance - HPD No.of Reports Analysis of Debit Balance - HPDGet the invoice copies No.of Reports for HPD Analysis of Debit Balance - HPDAnalyze the Invoice Analysis of Debit Balance - HPDAnalyze the SOAs Analyzing the Report for reclass Analyzing & calculation of Reserves details Prepare the exception form & mailing ops Meeting With Customers Updation of TrackerFollow up tracker* Reporting Updation of TrackerInflow Outflow Tracker* Updation of TrackerKPI Updation of TrackerBFT* Updation of TrackerMetrics Updation of TrackerOperations Errors File* Updation of TrackerComments in MEC - 90 days report * Updation of TrackerReconciliation of tracker* Save the report on to Total View/ ADM share point Consolidation of data sheet for metrics* Queries Followup No of Queries Call to Internal HP Contacts* Calls to Vendor* NDB - Hold back approval mails / write-off Mails to Ops Mails to Vendor Reporting Balance sheet review/FluxExtraction of BW line items No.of Account Balance sheet review/Flux GEWR ReportingComparsion of Esc No.of Reports
86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104

Analysis Followup
GEWR ReportingReason for Increase/Decrease GEWR ReportingManagement reporting format QSS Consolidation Vendor Summary for AMS
No.of Reports No.of Reports Per Reviewer
GRIR File US Updation of GIT and RNB Balances for each entity No.of Account ConsolidationUpdating the line items for each account No.of Account Manual macth to ARTT Escalatables Preparation of 2303 Comet Schedule Business Scoring Preparation of 2390 Comet Schedule Comet 2394Matching to LH Documentation ISO updation Audit queries Controllership/ADM Review meeting file 2303 Vendor Analysis WD-13 Intial Mails Reminder Mails Minutes Training Meeting No Load Celebrations Server down (s/w application down) Audit preparation Quality/Projects Floor Dashboard Top management priority Assistance/Training to other team members Loss Due to Absenteeism Total loss hours No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Account No.of Consolidation No.of Account
Updation of comments in Escalatable SP - >500KUpdating Escalatabels includin No.of the comments
105 Extra Time worked (in minutes) 106 107 108 109 110 111 112 113 114 115 116
Non Transaction in Minutes
Day Date Category

No.of Account No.of Reports No.of Reports No.of Reports No.of Reports No.of Reports No.of Reports No.of Reports No.of Account No.of Account No.of Screenshot No.of Screenshot No.of Screenshot No.of Account No.of Account No.of Account No.of Account No.of Account
Thursday Friday Saturday Sunday Monday Tuesday Wednesday 1-Nov-12 2-Nov-12 3-Nov-12 4-Nov-12 5-Nov-12 6-Nov-12 7-Nov-12
Standard Time
0.40 2.64 12.30 30.00 16.20 7.67 30.00 7.00 10.00 Next mec 15.30 2.25 2.25 2.25 4.40 4.40 10.00 6.00 4.00 Next mec Next mec Next mec Next mec Next mec Next mec Next mec Next mec
10 1
5 6 5
6 6 5
4 1
12
10 4 16 3 11 4 4 5
20 6 8 12 3 6 4
5 2
40
15
20 10 15 9
40 7
15 9
No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account
1.72 15.00 5.00 7.17 15.00 5.70 7.17 5.70 1.27 10.00 20.00 40.00 3.99 6.23 10.71
4 1 3
No.of Escalatables Account 6.41
No.of Line Items No.of Account Per JV Per JV Per report
0.87 2.00 5.00 2.00 Need to time 3.00 Need to time Need to time
Per template Per report Per report Per vendor Per vendor Per Invoice Per SOAs No.of Reports No.of Reports Per vendor Per vendor Per Co Code Per Co Code Per vendor Actual Time Per vendor Per vendor # Per Co Code Per Co Code Per Line Item Per Line Item # No.of Reports # No.of Issues Per Call Per Call No.of Mail No.of Mail No.of Mail No.of Account Per Account No.of Reports
5.00 5.00 3.00 10 3 3 3 10 3 3 3 3 7 5 1 5 3 10 7 10 15 1 10 5 20 3 3 6 5 4 2 24.91 24.9 4.41
No.of Reports No.of Reports Per Reviewer Per Account No.of Account No.of Account No.of Consolidation No.of Account No.of Escalatabels Per Region No.of Account No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent Per vendor No.of Mail No.of Mail No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent No.of Minutes Spent
2.21 1.23 4 1.35 2.85 0.73 5.81 8.96 1.1 15 3.41 1 1 1 1 0.78 5 2 1 1 1 1 1 1 1 1 1 1 1 1
90
90
90
60
380 3 2
40
400 1 3 1 4 1 1 1 1
40
20
35
20
10
10
10
10
10
10 20
10
Thursday Friday Sunday Monday Tuesday Wednesday Thursday Friday 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12 13-Nov-12 14-Nov-12 15-Nov-12 16-Nov-12
9 2
15 4 8 4 9 11 13 1 1
15 10 30 10 14
10
30
90 3 1
8 1 5 1
9 18 20
2 4 1
90
150
60 100
100
80 1 1 240 240
200
220
30
20
40 10
30 10
30 10 20 10 30
Monday Tuesday Wednesday Thursday Friday Monday Tuesday 19-Nov-12 20-Nov-12 21-Nov-12 22-Nov-12 23-Nov-12 26-Nov-12 27-Nov-12
4 4
30
90
90
20 20
30 30 60
30 90
290
400 2
350 4 1
400 2 1
400 1 1
220 2 1
350 1 2
15
50
60
25
40
30
30 10 10
30 10 20 10 10 10 10
Wednesday
Thursday Friday 28-Nov-12 29-Nov-12 30-Nov-12
60
60
30 90
90
30
300
330
290 3
15
60 10 10 10
Sl.No.
Classification
Process
1 ARTT 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43
44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85
NDB Postings
86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104

Analysis Followup
Day Date Category

Standard Time
8.5
10 10 15 350 100
430
430
1.72 15.00 5.00 7.17 15.00 5.70 7.17 5.70 1.27 10.00 20.00 40.00 3.99 6.23 10.71
5.00 5.00 3.00 10 3 3 3 10 3 3 3 3 7 5 1 5 3 10 7 10 15 1 10 5 20 3 3 6 5 4 2 24.91 24.9 4.41
2.21 1.23 4 1.35 2.85 0.73 5.81 8.96 1.1 15 3.41 1 1 1 1 0.78 5 2 1 1 1 1 1 1 1 1 1 1 1 1
30 25
28 20
25 30
20 35
10
4.5
10
4.8
4.8
10
Thursday Friday Sunday Monday Tuesday Wednesday Thursday Friday Monday 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12 13-Nov-12 14-Nov-12 15-Nov-12 16-Nov-12 19-Nov-12
330 300 120 180
19
115
15
30
50 13
240
240 10
10
1.4
3.9
4.9
330
330
330
330
280
280
25
25
25
25
30 10
30 10
10
10
4.9
4.9
4.9
4.9
Friday 30-Nov-12
Sl.No.
Classification
Process
1 ARTT 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43
44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85
NDB Postings
Esc declaration* (N0.of Line Items) Printing & filing Recons and Backups * Preparation of JV's* JV's Processed * QC for JVs processed * Extraction of 90 days report Calculation of Reserve amounts* Printing & filing * Prepare LH Template for Reclass reversal Extraction/formatting of MECreports* Extraction/formatting of daily reports* Investigation / Queries / Analysis Analysis of Debit BalanceReason for Debit Balance Analysis of Debit BalanceAnalyze the Invoice* Analysis of Debit BalanceExtraction of invoices Analysis of Debit BalanceAnalyze the SOAs Analysis of Debit Balance - HPDReason for Debit Balance - HPD Analysis of Debit Balance - HPDGet the invoice copies for HPD Analysis of Debit Balance - HPDAnalyze the Invoice Analysis of Debit Balance - HPDAnalyze the SOAs Analyzing the Report for reclass Analyzing & calculation of Reserves details Prepare the exception form & mailing ops Meeting With Customers Updation of TrackerFollow up tracker* Reporting Updation of TrackerInflow Outflow Tracker* Updation of TrackerKPI Updation of TrackerBFT* Updation of TrackerMetrics Updation of TrackerOperations Errors File* Updation of TrackerComments in MEC - 90 days report * Updation of TrackerReconciliation of tracker* Save the report on to Total View/ ADM share point Consolidation of data sheet for metrics* Queries Followup No of Queries Call to Internal HP Contacts* Calls to Vendor* NDB - Hold back approval mails / write-off Mails to Ops Mails to Vendor Reporting Balance sheet review/FluxExtraction of BW line items Balance sheet review/Flux GEWR ReportingComparsion of Esc
86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104

Analysis Followup
GEWR ReportingReason for Increase/Decrease GEWR ReportingManagement reporting format QSS Consolidation Vendor Summary for AMS GRIR File US Updation of GIT and RNB Balances for each entity ConsolidationUpdating the line items for each account Manual macth to ARTT Escalatables Preparation of 2303 Comet Schedule Business Scoring Preparation of 2390 Comet Schedule Comet 2394Matching to LH Documentation ISO updation Audit queries Controllership/ADM Review meeting file 2303 Vendor Analysis WD-13 Intial Mails Reminder Mails Minutes Training Meeting No Load Celebrations Server down (s/w application down) Audit preparation Quality/Projects Floor Dashboard Top management priority Assistance/Training to other team members Loss Due to Absenteeism Total loss hours
Updation of comments in Escalatable SP - >500KUpdating the comments includin
Day Date Category

Thursday Friday Saturday Sunday Monday 1-Nov-12 2-Nov-12 3-Nov-12 4-Nov-12 5-Nov-12
Standard Time
15 2 8 5 10
15
45 6 20 10 10 2 1 1
60 2 8 12 4 2 2
60
45
30 20
No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Account No.of Escalatables Account
1.72 15.00 5.00 7.17 15.00 5.70 7.17 5.70 1.27 10.00 20.00 40.00 3.99 6.23 10.71 6.41
5.00 5.00 3.00 10 3 3 3 10 3 3 3 3 7 5 1 5 3 10 7 10 15 1 10 5 20 3 3 6 5 4 2 24.91 24.9 4.41
20
2.21 1.23 4 1.35 2.85 0.73 5.81 8.96 1.1 15 3.41 1 1 1 1 0.78 5 2 1 1 1 1 1 1 1 1 1 1 1 1
90
40
50 2
350 2
45 5
60
100
30
15
20 10 40 10 35 10 45 10 40 10 20
Tuesday Wednesday Thursday Friday Sunday Monday Tuesday Wednesday 6-Nov-12 7-Nov-12 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12 13-Nov-12 14-Nov-12
60 45 30
2 5 15 4
3 11
8 10
2 10 8 9 10
200
380 1
60 8 2 6 8
275 2
240
240
10 40
10 45
10 60
10 60
10 40
10 45
Thursday Friday Monday Tuesday Wednesday Thursday Friday Monday 15-Nov-12 16-Nov-12 19-Nov-12 20-Nov-12 21-Nov-12 22-Nov-12 23-Nov-12 26-Nov-12
10
150
200
60 200 8 300 1
120 250 8
90 250 11 320 10 350 7 380 10 400 7
10
45
30
30
10 40
10 15
10 40
10 10
10 90
10 60
10 35
10 25
Tuesday Wednesday Thursday Friday 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
120 250 8
90 250 11
45
10 40
10 10
Sl.No.
Classification
Process
1 ARTT 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43
44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85
NDB Postings
86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104

Analysis Followup
Day Date Category

Standard Time
0.40 2.64 12.30 30.00 16.20 7.67 30.00 7.00 10.00 Next mec 15.30 2.25 2.25 2.25 4.40 4.40 10.00 6.00 4.00 Next mec Next mec Next mec Next mec Next mec Next mec Next mec Next mec 50 30 60 45 2 1 1 4 2 2 6 20 10 10 12 8 45 60 2 4 8 5 10 2 15 15
1.72 15.00 5.00 7.17 15.00 5.70 7.17 5.70 1.27 10.00 20.00 40.00 3.99 6.23 10.71 6 2
5.00 5.00 3.00 10 3 3 3 10 3 3 3 3 7 5 1 5 3 10 7 10 15 1 10 5 20 3 3 6 5 4 2 24.91 24.9 4.41
25
10
2.21 1.23 4 1.35 2.85 0.73 5.81 8.96 1.1 15 3.41 1 1 1 1 0.78 5 2 1 1 1 1 1 1 1 1 1 1 1 1 10 10 10 10 10 10 10 20 15 20 30 15 400 5 2 280 10 6 50 2 350 5 45 6 60 100
30
100
40
40
45
40
35
45
40
10
Thursday Friday Sunday Monday Tuesday Wednesday Thursday Friday Monday 8-Nov-12 9-Nov-12 11-Nov-12 12-Nov-12 13-Nov-12 14-Nov-12 15-Nov-12 16-Nov-12 19-Nov-12
12
60 45 30
2 10 15 4 8 5 4 8 4 6 2 10 8 9 20 2 10 8 9 20
200
330 1
60 8 2 6 10 10
300 5
240
240
10
10
10
10
10
30
35
25
15
15
15
40
Tuesday Wednesday Thursday Friday Monday Tuesday Wednesday Thursday Friday 20-Nov-12 21-Nov-12 22-Nov-12 23-Nov-12 26-Nov-12 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12
150
150
150
60
250 8
60
250 8
60
250 8
10
10
10
40
40
40

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Volume Data for Bank Operations Team

Loss Tracking (Loss agents) Absenteeism Training (Comments Required)

Thursday Friday Saturday 1-Nov-12 2-Nov-12 3-Nov-12

Recon Recon Recon Recon Recon Recon

Number of accounts Number of accounts Number of accounts

Technical Scoring Technical Scoring Technical Scoring

Per TL 1 unit per day

Metrics Update Reporting

Number Number Number Number Number

line item reports accounts accounts accounts

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00

Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes

1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Wednesday Thursday Friday 27-Nov-12 28-Nov-12 29-Nov-12 30-Nov-12

ume Data for Bank Operations Team

Loss Tracking (Loss agents) Absenteeism Training (Comments Required)

Thursday Friday Saturday 1-Nov-12 2-Nov-12 3-Nov-12

Recon Recon Recon Recon Recon Recon

Number of accounts Number of accounts Number of accounts

Technical Scoring Technical Scoring Technical Scoring

Per TL 1 unit per day

Metrics Update Reporting

Number Number Number Number Number

line item reports accounts accounts accounts

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00

Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes

1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Loss Tracking (Loss agents) Absenteeism Training (Comments Required)

Thursday Friday Saturday 1-Nov-12 2-Nov-12 3-Nov-12

Recon Recon Recon Recon Recon Recon

Number of accounts Number of accounts Number of accounts

Technical Scoring Technical Scoring Technical Scoring

Per TL 1 unit per day

Metrics Update Reporting

Number Number Number Number Number

line item reports accounts accounts accounts

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00

Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes

1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Loss Tracking (Loss agents) Absenteeism Training (Comments Required)

Thursday Friday Saturday 1-Nov-12 2-Nov-12 3-Nov-12

Recon Recon Recon Recon Recon Recon

Number of accounts Number of accounts Number of accounts

Technical Scoring Technical Scoring Technical Scoring

Per TL 1 unit per day

Metrics Update Reporting

Number Number Number Number Number

line item reports accounts accounts accounts

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

30.00 1.67 12.50 1.67 0.50 2.00 5.00 1.00

Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes Minutes

1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Wednesday Thursday Friday Monday 14-Nov-12 15-Nov-12 16-Nov-12 19-Nov-12

Tuesday Wednesday Thursday Friday 20-Nov-12 21-Nov-12 22-Nov-12

Monday Tuesday 26-Nov-12 27-Nov-12

Wednesday Thursday Friday 28-Nov-12 29-Nov-12 30-Nov-12

ume Data for Bank Operations Team

Loss Tracking (Loss agents) Absenteeism Training (Comments Required)

Thursday Friday 1-Nov-12 2-Nov-12

Recon Recon Recon Recon Recon Recon

Number of accounts Number of accounts Number of accounts