BABU KUMAR MONDAL

E-Mail: babukumarmondal@gmail.com ~ Contact: 0091-8001505908 Senior level assignments in

Busiiness Devellopment- Clliient Satiisfactiion Bus ness Deve opment- C ent Sat sfact on With an organization of repute in Life Insurance Life Insurance
CAREER PRCIS A dynamic professional with 10 months of extensive experience in General Insurance, Operations Management, and Customer Relationship Management including sales and marketing. Presently working with Future Group of Companies as a Customer Service officer in Kolkata. Adept in serving as outstanding I insurance agent providing exceptional customer service, organization and time management, proficient in General Life Insurances. Displayed competencies in streamlining various processes to achieve substantial cost savings; Possesses strong negotiation and analytical skills; creative problem solving capabilities for the walk-in Client centric consultative approach. Polished professional with the ability to navigate the corporate landscape, ability to lead, motivate and influence end users, business partners as well as cross-functional team members. Dedicated professional with ability to work methodically in fast paced, deadline driven and multi tasking environments. CORE COMPETENCIES

Database Management/ Negotiations Process Operations Delinquency Management Client Satisfaction Training and Development Complaint Resolution Liaison / Coordination Online/ Offline Marketing

interpretation and formatting of OCCUPATIONAL CONTOUR Since Feb12

Managing and arranging Insurance for high profile clients of Big Bazar. Serving as the primary contact for all and helping the management in various critical issues. Overseeing all contracted Insurance suppliers with appropriate service levels and associate metrics. Undertaking research & meeting with existing / competing suppliers to explore new products, services and pricing opportunities. Monitoring day to day services of designated Insurance Management Company, Working in collaboration with Senior Management to define and administer policies and guidelines. Analyzing data from disparate data sources, including organization, key reporting metrics.

Future General India insurance LTD

Big Bazar (Hiland Park KOLKATA) (A Future Group of company)

Attainments: Played a major role in achieving top individual sale. Successfully carried out the initiatives to generate the maximum revenue. Coordinated sales reports and managed funds along with cash flow management. Holds the merit for providing the excellent network service for Big Bazar- Kolkata. Stellar role in making the sourcing strategy and liaising with between customers and Insurance advisor to get timely information concerning new Insurance Plan Evolved to enhanced consumer satisfaction provided staff member by given 24x 7 working conditions. Archived excellent track records for payment follow up funding from the clients to enhance for making any changes in new business development.

EDUCATIONAL CREDENTIALS

Academic Credentials 2011 2009 2006 2004 Master of Arts from Burdwan University. Bachelor of Arts (Bengali honors) from Burdwan University. Intermediate from Panchra High School, West Bengal Board of Higher Secondary. Matriculation from kendragoria High School, West Bengal Board of Secondary Educations.

ITS EXPOSURE Well versed with Internet Applications, MS Word, Excel and PowerPoint. Well versed with Microsoft Outlook and social Networking and Yahoo IMS.

PERSONAL DOSSIER Address Permanent Address Date of Birth : : : Srinagar main road, Garia, Kolkata -700094 Fullchalk-Jamrand, Birbhum - 731133, Kolkata -West Bengal 04.05.1989.