Feniran Consult

Training, Management and Legal Consulting

feniran@gmail.com, 0803 217 5065, 08182832703, P.16, Suite 3, Oko-Oba IV (LSDPC) Estate, Lagos State.
8th January, 2013

2013 COURSE TOPICS: THE ONE CLIENT TRAINING PLAN.

We are pleased to present to you the list of course topics for 2013 training year and it is our hope that some of the courses will be relevant to your requirements this year. Please note that as a consulting and training outfit we relish opportunity to prepare topics within or outside this list to meet your exact requirements and circumstances. This is our tradition and core strength as we are a One Client Training and Consulting Firm. Our training proposals and presentations are focused on a particular client at a time while drawing on wide ranging industry experience and world class expertise. As a result our courses are truly relevant, revealing, practical and engaging. The closed one client atmosphere enables us to elicit hidden views which is a key ingredient in any post training outcome. Our clients include major manufacturing companies, financial service institutions, commercial, healthcare and general services organisations. Some of these include Unilever plc, Leadway-Pensure PFA, Olutech Aluminium Limited, Bible Society of Nigeria, Golden Effect Ventures Nigeria Limited, MTN Nigeria Employees Multi-Purpose Cooperative Society etc. Our courses though mostly local are cost effective as they meet international content and delivery standards. In whatever way we may be of service to you; be rest assured that we shall bring the benefits of our teams varied industry/professional exposure and training to bear in delivering solutions to meet your peculiar needs. While anticipating your kind early response, we remain, Yours faithfully, For; Feniran Consult

O.M. Olojo Esq.

LL.B (HONS) IFE, BL, MBA (PAU-LBS), IESSE Barcelona-Spain

(Snr. Consultant/C.E.O.)

2013 COURSE TOPICS. 1. SELF CONFIDENCE, PERSONAL GROOMING AND SELF MANAGEMENT

Communicate with impact Think and act with a positive difference Stand out in a crowd Gain an edge over competition

2. TIME, STRESS MANAGEMENT AND WORK-LIFE BALANCE

Identify early signals of social and occupational health problems Tools and tips for improving work/life balance Develop group and individual strategy to prevent and manage stress Reduce the impact of work on health and wellbeing

3. WORLD-CLASS CUSTOMER SERVICE

How customer service efforts impact organisations success Identify, understand, prioritize expectations of customers Communication, customer service and emotional intelligence Maximising customer interactions through data management and records Managing difficult customers and service recovery practice

4. PERFORMANCE MANAGEMENT TRAINING

How to effectively raise the performance of individuals and teams Set SMART objectives Objectively assess and measure individual performance Conducting difficult performance conversations Skills to actively manage and motivate individual team members

5. CHANGE MANAGEMENT

Formulate change management strategy Communicate, manage and reinforce change Leading people through change Monitor the impact of organisational change

6. BUSINESS ACUMEN TRAINING

Insightful assessment of the business landscape and competitive forces Managing for profit and cash finance for non finance professionals How to anticipate customers/peoples needs Succession Planning Leadership in challenging times

7. BUSINESS ACUMEN FOR DISTRIBUTORS AND KEY STAFF

Engender a culture of strategic thinking on a daily basis Improve understanding of business continuity issues Financial statements, Working capital, cash flow, profit & related terms Deeper appreciation of the business environment and entrenched competitive forces Understand the value of succession planning for successful businesses

8. ESSENTIALS OF LEADERSHIP

Understanding the core essence of leadership Appreciate leadership development as a vital organisational requirement Improved self/team awareness and management Appreciate and apply strategic thinking on a daily basis

9. ORGANISATION CULTURE

Understand how culture contribute to organizational success Appreciate the human essence of an organization Indentify career choices unconsciously made by group or individual actions Elicit hidden views and perspectives of participants about the organization Culture as a source of competitive advantage

10. STRATEGIC CHANNEL MANAGEMENT

Develop practical framework for defining the expectations and outcomes Formulate channel strategy Improve communications skills to create a collaborative climate that leads to trust Learn how to negotiate win-win outcomes Evaluate channel effectiveness in terms of financial performance

11. THE EFFECTIVE SUPERVISOR

Appreciate and apply emotional intelligence Linking routine activities of team members with business milestones and policy The reliable informed link between senior management and junior team members Quality direction and leadership for team members. Skilful delegation and appropriate feedback Create and sustain team culture in challenging circumstances

12. YOUNG MANAGERS CAPACITY DEVELOPMENT

Integrity, effective team leadership and understanding of corporate culture Demonstrate emotional intelligence and effective Communication Identify key changes in the environment/economy and impact on business Undertake tasks, take decisions and solve problems with an owners mindset Demonstrate proper work ethics, personal commitment

13. GETTING AND RETAINING: PITCHING FOR BUSINESS & KEY ACCOUNT MANAGEMENT

The Key Account focus Develop and implement account strategies Recognise what prospects are actually looking for Deliver pitches that minimise the creative work given away Maximizing the potential of key accounts

14. CONSULTATIVE SELLING

Transaction-focused traditional selling versus trust-based relationship selling Buyer profiling and product alignment Profit Improval Proposal Creating a logical/natural need for product/service Improve close ratios by proactively reducing objections and resistance When the salesperson plays the role of a consultant

15. IMPROVING PERFORMANCE IN A CHALLENGING ECONOMY (Sales and marketing)

Strategies for retaining/ increasing customer base and income Deepen the appreciation of the competitive environment Understand and apply knowledge of personality types Appreciating Sales planning and competitive strategy

16. TEAM LEADERSHIP EFFECTIVENESS FOR SALES AND MARKETING RESPONSIBILITIES

Understanding the core essence of sales planning and strategy Developing conceptual sales plan Understanding basic behavioral styles for effective leadership Sales process and prospect management model Competitive strategy and positioning

17. STRATEGIC MARKETING

The marketing environment The five forces and competitive positioning Competitive intelligence Factors impacting on marketing strategy Understanding Superior Value Proposition

18. KEY ACCOUNT MANAGEMENT

Unlock the growth potential of your key accounts Retain and develop key accounts to ensure profitable income Professional, strategic account planning and relationship management Strategically influence senior executives and develop successful partnership Managing the Key Account Sales Process

19. NEGOTIATION SKILLS TRAINING

Understand different styles of negotiation Plan and prepare for negotiations Structure negotiation Negotiate effectively with customers, suppliers and colleagues Execute negotiation and create a win-win outcome

20. STRATEGY PROCESS

Logical overview of the strategy process Practical appreciation of the core essence of strategy Distill and simplify the strategy process Strategy execution Strategic planning and strategic thinking

21. MANAGING PEOPLE-(HR for Non HR People)

Identify the approach needed to motivate different people in different situations Effectively delegate tasks develop people More effectively resolve conflict Understand the organization and how it shapes employee behavior Practice the principles of emotional intelligence to achieve greater effectiveness

22. EFFECTIVE BRANCH MANAGEMENT.

Creating a high performance team Leading multi-functional teams Branch sales management Branch customer relation / service management Branch asset management Effective communication & cooperation with HQ

23. MANAGEMENT RETREAT

The journey so far- Scorecard Our values system- Vision, mission, strategic intent and organisation culture Operating environment, business cycle, milestones and natural progression Business and marketing strategy Fit and consistency: human resource, business and technology Strategic windows, goals, tactic, targets, Action plans, milestones etc.

O.M. Olojo Esq.

LL.B (HONS) IFE, BL, MBA (PAU-LBS), IESSE Barcelona-Spain