Concept of Six Sigma

Its a disciplined, customer centric data driven approach. Use statistical techniques to understand, measure and reduce process variation with the primary goal of achieving improvements in service quality and cost. - Approach - Vision - Performance metric VoC1 Process - Philosophy - Tool set - Discipline and attittude

Process Management Process Training Documentation Process management Audit Control charts Communication:storyboard Why adopting? Brainstorm 5 whys Tree diagram FMEA Fishbone/Ishikawa Hypothesis testing Correlations and regressions Verifying causes Identifying potencial cause Process Sigma Process monitoring and control Standarization

Measurement Roles and responsabilities Process review

Introduction Control
Approach

Linking and leveraging For process improvement For process and products design - Shared language - Commun toolkit - Process improvement - Fact based decision - Focus on the customer Sigma represents variation in a process relative to customer spectations Low Sigma => 0 - 2 Middle Sigma => 2 - 4.5 High Sigma => 4.5 - 6 6 Sigma => represents 3.4 DPMO => 99.9997%2 DMAIC DMADV

Analyse

~ Six Sigma ~ 4 DMAIC methodology

SIPOC Project Charter

FMEA Priority matrix / pugh Ideabox, analogies Brainstorming Gantt diagram Change plot Power/interest matrix Involvement matrix Action plan, PDCA Pareto diagrams Time-frecuency diagrams Evaluating results Implementing solutions Generating and selecting solutions

Define
VoC

Pareto diagram3 Affinity diagram CTQ (Cost to Quality) Kano

Improve
Deployment flowcharts Process analysis Value add flow charts Activity flowcharts Determinating process sigma Process capability Specification limits

Measure

Descriptive statistics (frecuency) Pattern not related to time Pareto diagram Stratified frecuency plots Common and special cause variation Pattern related to time Run charts or Time plots Time/frecuency diagrams Data collection Current process sigma Current process workflow

Notes
1) VoC
Voice of the Customer- What the customer demand to- Customer expectations and needs

2) 6 Sigma => represents 3.4 DPMO => 99.9997%

DPMO: Defects per millions of opportunities

3) Pareto diagram
80 X 20 rule More or less 80% of the problems are likely to be caused by 20% of the factors

4) ~ Six Sigma ~\nDMAIC methodology

DMAIC is used for process improvements and problem solution

Define Measure Analyse Improve Control DMADV is another Six Sigma methodology for process and products design

Define Measure Analyse Design Verify