S.

no 1

Incident No. D199685829

Customer Lianne Simoes Sereno

Incidents logged this week Description Status I suddenly seem to have lost access to Vignette. Resolved Can you please have a look ?

D19L635917

Belinda Blare

D1A5386286

Angshuman Roy

Ever since we converted to Microsoft 2010 we have been having issues with Excel and Vignette being compatible. For instance before 2010 Microsoft we were able folders and save to the Need access to vignette to update Pls assign username and password

Resolved

In Progress

D1AF335842

Dieter Sydon

knnt Ihr bitte am Freitag in V7 bei mir nachschauen, Resolved wie mein Vignette Zugriff wiederherzustellen ist?

D1B7435874

Hattaya Vittayanugorn

Cannot access below http://folders.inmomentive.com/gm/folder1.11.50669?refresh=true

Resolved

D1EB581624

Russell Weeden

Vignette response times unacceptable. It is taking 10- Resolved 15 minutes to navigate to every single page.

D1EC2147A7

Bradley Spencer

I am unable to connect to vignette to send an add on request. Log on screen appears and then nothing afterwards. Please advise.

Resolved

D1EA583235

Jordan Gutierrez

D1EB292A49

Adriane Crawford

The urgent shipment request portal is down. Can you Resolved please have someone take a look at this? The URL is http://folders.inmomentive.com/gm/folder1.11.259810. --I can log into it but slow Vignette responce is the program does not run Resolved

10

D1EL241A51

Akiko Fujieda

11

D1F9674952

Ross Venzke

Could you givce me access to the following Vignette? Resolved I would like to have an access to add, modify and deleate document and folder under the area. This is announcement from JP Finance. http://folders.inmomentive.com/gm/folder- I need to Awaiting callback Vignette is down. Please look into ASAP as use it.

12

D1FA526946

Christopher Jackson folders.inmomentive.com is not reachable.

Awaiting callback

13

D1FA491643

Michael Danton

Vignette is hung for about the last 30 minutes (9AM ET 1/15/13). Let's use this ticket to post updates to the resolution.

Resolved

14

D1FF335A8A

Karen Hayden

I am having trouble accessing Vignette - "diagnose connection problem". Are there difficulties with the system today?

Resolved

Aging Incident

S.no

Incident No.

Customer

Description

Status

CCB15626A4

B Shyamala Dhevi

Vignette not working.Please check.

Awaiting callback

CCC3385A48

3 4 5

D17A225455 D18A636135 D18N235922

Nobuyuki Nishiwaki The following address is one project folder. http://folders.inmomentive.com/gm/folder1.11.526996 Lindsay Munn Marie Neal (nealm) needs to be added to vignette Ken Yang Hui Min Ashiley Zeng

Resolved

Resolved

Ken Yang needs access to the Vignette folder for Awaiting Callback SOPS Link : http://folders.inmomentive.com/gm/folderI can't edit/upload document in below vignette folder Resolved now. I still need to submit monthly BS deliverable in this.

Comments Access Request

Date 9-Jan-13

Office 2010 Configuration

9-Jan-13

Access Request

10-Jan-13

Access Request

10-Jan-13

Access Request

11-Jan-13

Vignette Access Issue

14-Jan-13

Vignette Access Issue

14-Jan-13

Vignette Access Issue

14-Jan-13

Vignette Access Issue

14-Jan-13

Access Request

14-Jan-13

Vignette Access Issue

15-Jan-13

Vignette Access Issue

15-Jan-13

Vignette Access Issue

15-Jan-13

Vignette Access Issue

15-Jan-13

Comments

Date

File uploading and downloading issue Access Request

11-Dec-12

12-Dec-12

Access Request Access Request Access Request

7-Jan-13 8-Jan-13 8-Jan-13

Capacity S.no 1 2 3 4 Production Collab Failover Collab Application Server Name NJUVC004 Njuvc004 NJUVC005 Njuvc007 Comments

Physical Server
Zone on NJUVC004 Physical Server Zone on NJUVC005 Autonomy Capacity

S.no 1 2 3 4 5 6

Application

ServerName NJUVC005 Njuvc007 NJUVC011 10.52.37.221 NJUVC010 10.52.37.215

Comments Physical Server Zone on NJUVC005 Physical Server Physical Server

Collab Autonomy Node 1 Collab Autonomy Node 2 Collab Autonomy Node 3

Database S.no Application 1 Collab Production 2 Collab Failover & Autonomy Primary SID S018P S018D Schema

vigncollab vigncollab

S.no 1 2 3 4

Backup Collab/Autonomy Server Info

Backup

Capacity CPU Capacity 32 GB 32 GB Memory Capacity CPU 1 8 core 60G CPU 1 8 core 72G 7.9G 21G 2.6G 4.2G Disk (internal) Capacity Used data01 opt data01

opt

tonomy Capacity CPU Capacity Memory Capacity CPU 1 8 core 443G 16 GB CPU 4 148G 148G 46G 45G 306G Disk (internal) Capacity Used Autonomy Inf Document section 7485041 5735196 5754502 Total terms

9187847 3000514 3111430

Capacity 1252406

Disk (internal) Used Free 1265447 56591

Cursors Used 383 31

Capactiy S.no Server 1 UAPKB067 2 NJUVC007 Directory /NAS1/Vignette /data01/VgnAutonomy_db Description Autonomy Node 1 Autonomy Node 2 Available 78 35 Use 365 63

Total 443 98