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Mi ti c?
Thng 7, 2012
Nu bn mi chuyn ti c, bn c th phi kinh qua nhng ngy thng kh khn n nh cuc sng. V l ngi mi n, bn c th c Chnh ph c cp pht tin bc v cho hng mt s dch v. Hnh thc h tr nh th no s ty thuc vo loi visa ca bn hay bn c quc tch c hay cha. Cng c th bn phi ch i mt thi gian v c nhng iu kin khc m bn cn nn bit. bit thm chi tit v tt c cc khon tin tr cp v dch v, xin vui lng xem cc ti liu khc c chng ti lit k sau tp hng dn, hoc vo humanservices.gov.au

Thi gian ch i
Cc khon tr cp gia nh nh Family Tax Benefit, Child Care Benefit, Maternity Immunisation Allowance, Baby Bonus, Parental Leave Pay v Double Orphan Pension khng i hi bn phi ch i v bn c th xin lnh ngay. Nu bn l di dn mi ti c, bn thng khng c hng cc khon an sinh x hi khc ngay. V d, nhng khon tin tr cp v tin cp pht nh Newstart hoc Parenting Payment thng i hi thi gian ch i l 104 tun (Newly Arrived Residents Waiting Period). Cc khon cp dng khc nh Age Pension v Disability Support Pension thng i hi thi gian ch i l 10 nm. Nu n c theo din visa t nn hoc nhn o vnh vin, bn khng phi ch v c th xin cp tin ngay. Nu bn t New Zealand n c theo din visa c bit, th bn cn phi bit mt s im quan trng. Thng thng bn s khng c hng hu ht cc khon tin an sinh x hi, ngoi tr tin tr gip gia nh v Parental Leave Pay. hi iu kin c cp nhng khon an sinh x hi khc, bn phi np n xin cp visa thng tr c v n xin ca bn phi c chp thun. Thi gian ch i nu c vn s c p dng k t ngy bn c cp visa thng tr. bit thm chi tit v thi gian ch i, xin vo humanservices.gov.au hoc gi cho chng ti.

Dch v ca chng ti
Tr gip bng ngn ng ca bn
Chng ti cung cp dch v thng dch min ph v mt s ti liu dch thut gip bn tm hiu dch v v nhng khon tin tr cp ca chng ti. Chng ti cng c th cung cp min ph bn dch giy t cn thit bn xin lnh tin. Xin gi cho chng ti theo s 131 202 ni chuyn bng ngn ng ca mnh v dch v v tin Centrelink. c hng dn v cc dch v ca Medicare hoc Child Support, xin gi Dch v Thng Phin dch theo s 131 450.
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Nhn vin dch v a vn ha


Multicultural Service Officers lm vic vi cc on th cng ng v cc c quan khc gip ngi t nn v ngi dn c ngun gc vn ha v ngn ng khc c c hi s dng cc dch v ca Chnh ph c.

Nhn vin x hi
Nhn vin x hi c th gip bn nu bn cn ngi ni chuyn hoc nu bn c chuyn cn gii quyt. Nhn vin x hi c th h tr trong vn t vn c nhn, hu thun, thng tin v c th gii thiu bn ti cc dch v v chng trnh khc nh nh , y t, cu tr khn cp v h tr php l. Xin gi 132 850 ni chuyn vi nhn vin x hi hoc hn gi gp nhn vin x hi ti Trung tm Dch v.

Dch v y t
Chng ti cung cp dch v y t v cc khon tin. Chng hn nh chng ti gip bn ly li phn no s tin bn phi tr gp bc s v gip bn mua thuc r hn qua Pharmaceutical Benefits Scheme hoc Repatriation Pharmaceutical Benefits Scheme. c hng hu ht cc dch v y t, bn cn ng k vi Medicare v p ng cc i hi v vn c tr. Khch t cc quc gia khc n c cng c hng mt s dch v y t. Nc c c Reciprocal Health Care Agreements vi mt s quc gia khc. Nu bn l c dn ti mt trong cc quc gia ny, bn c th c s dng mt s dch v Medicare trong thi gian c mt ti c.

Tha hip an sinh x hi quc t


Nc c c tha hip an sinh x hi quc t vi mt s quc gia. Nu bn sng ti mt trong cc quc gia ny, bn c th m s ln bn lu tr cc quc gia , hoc nhng ng gp ca mnh cho h thng an sinh x hi ti quc gia , gip bn c iu kin lnh nhng khon tin nh cp dng Age Pension hoc Disability Support Pension.

Dch v Quc t
International Services c th gip bn xin tr cp hu tr nc ngoi v cu xt xem bn c iu kin lnh tin tr cp ca c theo tha hip an sinh x hi quc t hay khng, hoc c th lnh tin tr cp an sinh x hi ca c hay khng trong thi gian bn ngoi nc c.

Nhng khon tin cp pht


Bn c th nhn c mt s khon tin no nu bn mi n c v c visa thng tr, visa nhn o, t nn, bn i tm thi, visa bo v tm thi hoc visa tm (ang ch ngy hy b). bit thm chi tit v cc khon tin tr cp bn c th nhn c, xin vui lng xem cc ti liu lit k trang cui tp hng dn ny.

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Department of Human Services

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Mt s chi tit khc


Cam kt H tr
Nu bn n c theo s tha thun Assurance of Support, ngi cam kt s phi h tr cuc sng ca bn c trong vng t hai n mi nm, ty theo din visa ca bn. Nu bn hoc ngi cn l thuc vo bn lnh khon tin tr cp no , ngi cam kt s phi tr li ton b s tin cho chnh ph.

Assessment Subsidy for Overseas Trained Professionals program


Assessment Subsidy for Overseas Trained Professionals program gip nhng ngi tng thiu h c iu kin xin cng nhn bng cp ca mnh c. Qua chng trnh ny, h s c tr gip trang tri ph tn trong cc k st hch v/hay thi c cn thit h hi iu kin lm vic trong cc ngnh ngh t qun hay nm di s chi phi ca lut php c.

Hc Ting Anh
Chng ti c th gip bn d cc lp ting Anh bn c th hc hay trau gii kh nng ting Anh ca mnh. Bn cn phi hc ting Anh nu bn mun tr thnh cng dn c. Nu bn c cp visa qua c theo din di dn, t nn hay nhn o, bn c th xin theo hc cc lp ting Anh min ph qua Department of Immigration and Citizenships Adult Migrant English Program (AMEP). Bn cn phi ng k vi mt trong cc nh cung cp dch v AMEP trong vng 3 thng k t khi ti c hoc k t khi c cp giy thng tr. Language, Literacy and Numeracy Program c th gip bn nng cao kh nng ni, c, vit v lm cc php ton cn bn bn c nhiu c may hn khi xin vic hoc duy tr vic lm ca mnh.

Tr gip thm
Nh ngi thay mt bn giao dch vi chng ti
Nu bn mun nh ngi trng nom vn lin quan nCentrelink bn c th y quyn cho mt ngi hoc mt t chc lm ngi tha hnh hoc ch c nhim v tm hiu vn m thi. Nh phng thc ch nh ngi tha hnh, bn c th y quyn cho ngi no giao dch v/hoc lnh tin Centrelink thay cho bn. Bn cng c th y quyn cho mt ngi hoc mt t chc tm hiu vn thay cho bn. Ngi ny c gi l Person Permitted to Enquire. Bn c th tm hiu thm chi tit v cc phng thc nh vy nu bn vo humanservices.gov.au/nominees hoc lin lc vi chng ti.

Cc khon tin tr cp v dch v khc


Chng ti cng nhn rng bn c th c mt s chi ph hoc vn cn c h tr thm. Bn cng c th c tr gip qua nhng hnh thc sau y: Rent Assistance
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Department of Human Services

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Financial Information Service Agents and Access Points bn sao th Medicare Medicare Safety Net cc th gim gi. Bn cng c th tm hiu thm chi tit v bt k khon tin v dch v no nu bn vo humanservices.gov.au hoc lin lc vi chng ti.

Cc bc k tip
bit thm v iu kin c hng cc khon tin v dch v ny, cng nh th tc lm n xin, mi bn vo humanservices.gov.au/multicultural hoc ti Trung tm Dch v. Bn cng c th ni chuyn vi chng ti bng ngn ng ca bn. c hng dn bng ngn ng ca mnh v dch v v tin Centrelink, xin gi cho chng ti theo s 131 202. c hng dn v cc dch v Medicare v Child Support, xin gi Translating and Interpreting Service theo s 131 450. Mt s thng tin c cung cp di dng m thanh CD/DVD, large print, Braille v e-text. Xin gi cho chng ti theo s 132 717 yu cu. Nu b ic, lng tai hay ni khng r, bn c th lin lc vi chng ti qua in thoi TTY theo s FreecallTM 1800 810 586. Lu : khi dng in thoi nh gi cc s bt u bng 13, bn s ch phi tr cc c nh d bn u chng na trn nc c. Tuy nhin, gi cc c th thay i theo gi tin gi a phng v cng c th thay i gia cc cng ty in thoi khc nhau. S dng in thoi nh gi cc s bt u bng 1800 s c min ph. Gi bng in thoi cng cng v di ng c th c tnh gi v tnh cc cao hn.

Cc ti liu khc hin c ph bin:


Chm sc ai ? Cn s gip khi gp khng hong? Cn s gip khi c ngi qua i? Bn b au m, b thng hay c khuyt tt g khng? Tm vic lm? Bn l cha/m hay ngi gim h? Chun b v hu hay v hu? ang hc hnh hay c hun luyn? Sc khe ca bn

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Department of Human Services

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Mi ly thn v cn s gip ? K t ngy 1, Thng 7, 2011, the Australian Government Department of Human Services bt u cung cp dch v v cc khon tin tr cp. y l vai tr c Medicare Australia, Centrelink v Family Assistance Office m trch trc kia. B Dch v Nhn sinh hin cung cp dch v v cc khon tin Medicare, Centrelink, Child Support v CRS Australia, k c bin php h tr gia nh. Xin vo humanservices.gov.au tm hiu thm. Khc t trch nhim: y l thng tin ch c mc ch hng dn v cc khon tin tr cp v dch v. Ngun thng tin ny c gi tr xc thc vo Thng 7, 2012. Nu s dng n phm ny sau thi gian , xin bn vui lng kim li vi chng ti xem cc chi tit cn ph hp hay khng.

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Department of Human Services

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Recently arrived in Australia?


July 2012
If you have recently moved to Australia, settling in can be a challenging experience. As a new arrival, you can get some payments and services from the Australian Government. What you can get depends on the type of visa you hold or whether you already have Australian citizenship. There may also be waiting periods and other conditions that you need to know about. For more information about all the payments and services we offer, please refer to our other products, which are listed on the back of this factsheet, or visit humanservices.gov.au

Waiting Periods
Family payments such as Family Tax Benefit, Child Care Benefit, Maternity Immunisation Allowance, Baby Bonus, Parental Leave Pay and Double Orphan Pension have no waiting period and can be claimed immediately. If you are a new migrant to Australia you generally do not have immediate access to any other social security payments. For example, for allowances and payments such as Newstart or Parenting Payment, you usually need to wait 104 weeks (Newly Arrived Residents Waiting Period). Other payments such as Age Pension and Disability Support Pension generally have a 10 year waiting period. If you arrived in Australia on an Australian permanent refugee or humanitarian visa, you do not have to wait and may claim payments immediately. If you have arrived in Australia from New Zealand on a special category visa there are some important things you should know. You generally cant access most social security payments, other than family payments and Parental Leave Pay. To be eligible for other social security payments, you must apply for and be granted an Australian permanent resident visa. Any waiting periods will still apply from the date your permanent resident visa is granted. For more information about waiting periods visit humanservices.gov.au or call us.

Our services
Help in your language
We provide free interpreters and some translated products to help you with information about our services and payments. We can also provide free translation of the documents you need to make a claim for a payment. Call us on 131 202 to speak to someone in your language about Centrelink payments and services. For help with Medicare or Child Support services call the Translating and Interpreting Service on 131 450.
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Multicultural Service Officers


Multicultural Service Officers work with community groups and other agencies to help refugees and people from diverse cultural and linguistic backgrounds link up with Australian Government services.

Social workers
Social workers can help you if you need someone to talk to or there are issues you need to deal with. Social workers can assist with personal counselling, support and information and can refer you to other services and programs such as housing, health, emergency relief and legal support. Call 132 850 to speak to a social worker or to make an appointment to see a social worker at a Service Centre.

Health services
We provide health services and payments. This includes getting back some of the money you pay to visit a doctor and cheaper medicines under the Pharmaceutical Benefits Scheme or Repatriation Pharmaceutical Benefits Scheme. To get most health services you need to be enrolled with Medicare and meet the residency requirements. Some health services are available to visitors from other countries. Australia has Reciprocal Health Care Agreements with a number of other countries. If you are a resident of one of these countries you may be able to get some Medicare services while in Australia.

International social security agreements


Australia has international social security agreements with a number of countries. If you have lived in one of these countries you may be able to count your periods of residence in that country, or contributions to that countrys social security system, to help you qualify for payments, such as Age Pension or Disability Support Pension.

International Services
International Services can help you claim foreign pensions and assess your ability to get Australian payments under an international social security agreement, or receive Australian social security payments while outside of Australia.

Our payments
You may be able to get certain payments if you are new to Australia and have a permanent residence, humanitarian, refugee, provisional partner, temporary protection or bridging (removal pending) visa. For information about the payments you may be able to receive, please refer to the products listed on the back page of this brochure.

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Department of Human Services

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Other information
Assurance of Support
If you arrived under an Assurance of Support agreement, it means your assurer is required to support you in Australia for two or 10 years, depending on your visa type. If you or your dependants claim certain payments from us, the assurer must repay the full amount to the government.

Assessment Subsidy for Overseas Trained Professionals program


The Assessment Subsidy for Overseas Trained Professionals program assists financially disadvantaged people to achieve recognition of their qualifications in Australia. The program provides assistance to cover the costs of approved assessments and/or examinations that are necessary to qualify for employment in professions that are self-regulated or regulated by law in Australia.

Learning English
We can help you access classes where you can learn or improve your English. You will need to learn English if you want to become an Australian citizen. If you were granted a visa to come to Australia as a migrant, refugee or humanitarian entrant, you can access free English classes through the Department of Immigration and Citizenships Adult Migrant English Program (AMEP). You will need to register with one of the AMEP service providers within three months of arriving in Australia or being granted permanent residence. The Language, Literacy and Numeracy Program can help you improve your speaking, reading, writing and basic maths skills so you can improve your chances of getting and keeping a job.

Extra assistance
Getting someone to deal with us on your behalf
If you would prefer to have someone else handle your Centrelink business on your behalf, you can authorise a person or organisation to be your nominee or make enquiries only. Nominee arrangements allow you to authorise someone to act and/or receive your Centrelink payments on your behalf. You can also authorise a person or organisation to make enquiries on your behalf. This is referred to as a Person Permitted to Enquire. You can find out more information about these arrangements at humanservices.gov.au/nominees or by contacting us.

Additional payments and services


We recognise you may have some costs or issues that you need extra help with. You may also be able to access: Rent Assistance
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Department of Human Services

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Financial Information Service Agents and Access Points duplicate Medicare cards Medicare Safety Net concession cards. You can find out more information about these payments and services at humanservices.gov.au or by contacting us.

Next steps
To find out about your eligibility for these payments and services, and how to claim, visit humanservices.gov.au/multicultural or visit a Service Centre. You can also call to speak to us in your own language. For assistance with Centrelink services and payments in your own language, call us on 131 202. For help with Medicare and Child Support services, call the Translating and Interpreting Service on 131 450. Some information is available in audio CD/DVD, large print, Braille and e-text. Call us on 132 717 with your request. If you are deaf or have a hearing or speech impairment you can contact us through a TTY phone on FreecallTM 1800 810 586. Note: calls from your home phone to 13 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls to 1800 numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

Other products available:


Caring for someone? Needing help in a crisis? Needing help after someone has died? Are you ill, injured or do you have a disability? Looking for work? Are you a parent or guardian? About to retire or in retirement? Studying or training? Your health Recently separated and need help?

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Department of Human Services

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On 1 July 2011, the Australian Government Department of Human Services began delivering the services and payments provided previously by Medicare Australia, Centrelink and the Family Assistance Office. The Department of Human Services now provides Medicare, Centrelink, Child Support and CRS Australia payments and services, including family assistance. Learn more at humanservices.gov.au Disclaimer: this information is intended only as a guide to payments and services. The information is correct as at July 2012. If you use this publication after that date, please check with us that the details are current.

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Department of Human Services

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