SANDRA JOHNSON

14917 73rd Street North Loxahatchee, FL 33470 sandyleej@me.com (561) 602-4536

Health Care Management professional with diverse experience in the healthcare industry, coupled with leadership, administrative and client service expertise to achieve organizational goals; looking for an organization who shares my passion for caring for our senior population. Recognized in 2009 as honored member of Cambridge Whos Who Registry of executives, professionals and entrepreneurs Recognized in 2008 and 2011 at ComForcare National Convention with awards Acknowledged by clients through testimonials because of continued efforts in providing empathetic care, quick services and client support Received leadership award from management for continued effort and results

SUMMARY OF QUALIFICATIONS
Possesses Bachelor of Health Services in Health Administration Leadership and management skills to hire, train and inspire confident employees Credited with resolving client issues with solutions beneficial to both client and organization Demonstrates ability to create new systems and procedures for improved efficiency Ability to utilize precise skills to ensure accuracy and completeness of documents Solid interpersonal and articulate skills with ability to build relationships Proficient in Microsoft Office, Medical Manager, Generations, Health Manager and Visitrax

PROFESSIONAL EXPERIENCE
COMFORCARE SENIOR SERVICES, Palm Beach Gardens, FL April 2008-October 2012

Home Health Agency, founded in 2008, providing comprehensive daily personal care services for senior citizens CHIEF OPERATING OFFICER/CO-OWNER
Managed the everyday operations of the office Hired and trained productive and experienced caregivers utilizing proven screening practices; led to improved employee retention rates Managed client intake actively listening to the needs of each client Managed staffing of caregivers identifying best caregiver-client match for optimal satisfaction Ensured 24/7 availability to clients for timely response to all problems and issues Maintained open communication with all caregivers, providing support to ensure positive employee relations

HORIZON CARE SERVICES, INC., North Palm Beach, FL

May 2005-January 2008

Home healthcare organization that provides skilled and non-skilled personal services to clients. REGIONAL VICE PRESIDENT OF OPERATIONS
Implemented new operational forms during creation of new services, streamlining operations for optimal business results Utilized company survey to maintain ongoing adherence with regulations Created new form to use during each skilled case, ensuring physicians orders matched services provided Developed discharge summary form for use during discharge of each patient, leading to improved compliance Diligently trained new employees and assisted president with hiring process, following company procedures

ADMINISTRATOR
Created new system for organizing client charts, improving efficiency and ease for future retrieval Opened every non-skilled case by arriving at patients home, filling out required paperwork and communicating with clients to establish positive relations Documented plan of care for each patient and sent copy to physician within 48 hours, ensuring proper patient care and increasing referral business Evaluated employees on quarterly basis to ensure optimal productivity levels, resulting in improved operations Verified insurance policies and secured deposits to ensure on-time payments and decreased receivables Assisted with human resource tasks, including maintaining ongoing compliance with AHCA

DR. REZNICK & DR. LEVINE, Boca Raton, FL Small internal medicine practice that provides services to local patients. OFFICE MANAGER

May 2004-June 2005

Managed scheduling, registration, billing and collections for office, maintaining accuracy and ensuring timely completion Ensured each physician maintained full schedule for optimal operations, maintaining steady patient flow and minimal gaps Increased daily revenue and reduced receivables by managing billing and collections, communicating with patients when needed to determine acceptable payment plans Screened potential employee candidates before hiring process, assisting physicians with human resource procedures

EDUCATION AND TRAINING

BACHELOR OF HEALTH SERVICES IN HEALTH ADMINISTRATION FLORIDA ATLANTIC UNIVERSITY GPA: 3.734 Minor in Business Administration Cum Laude SPECIALIZED ACADEMIC COURSES
Health Delivery Systems Health Law Health Research Healthcare Organization and Administration

2004-2005 Boca Raton, FL