Professional Documents
Culture Documents
February 2013
Contents
3 4 6 9
Foreword Looking for the perfect practice. Life as a GP in the UK Whats up? Health trends on the increase So how are we feeling today? Health awareness among patients
14 Spotlight on mental health 16 Spotlight on the workplace 18 So do we care, about care? Engaging with the NHS 23 What have we learned? Health of the Nation a 10-year anniversary
Foreword
Were always ready to take on board the views of the people who matter most: its what helps us focus on providing products and services that people really need. This is the tenth year in which weve conducted our Health of the Nation study, canvassing the opinions of GPs right across the UK. This year weve extended our research to include the views of 1,000 patients to understand their experiences of healthcare in the UK.
For us, the Health of the Nation study has become an insightful means of examining key health issues over a period of time. It helps us gauge how the environment is evolving and identify stakeholder views that could help influence changes to our products and services. As in previous years, this time were looking at GPs lives and their views on the working environment; the trends theyve been identifying in the patients theyre seeing and, in particular, the continuing impact on their workload of mental health issues and health concerns arising from the workplace. Weve canvassed GPs on their views about health education and the information, or lack of it that affects the patient-doctor relationship; we asked for opinions on the quality of both established and potential future clinical pathways, and we questioned GPs about their engagement with the NHS. Bearing in mind the changes that may happen as a result of Clinical Commissioning Groups (CCGs) coming into effect from April 2013, our study has highlighted some of the situations in which GPs still appear to need more support, and reasons why patients may suffer the consequences of an evolving service. Patients have also given us their views. Weve asked them about health matters; how they are, or arent able to seek the levels and quality of care theyre expecting, and which steps theyre taking to engage with the medical profession for support and more information about their health and wellbeing. The result? Another insightful cross-section of opinions on the state of our nations health services. We hope you find this Health of the Nation study as useful as we have found it to be revealing.
Mark Noble,
Managing Director, Health and Corporate Benefits, UK & Ireland Life
The working day GPs in the UK offer the complete spectrum of care to people in their local community. From in-surgery appointments that will be dealing with psychological, physical and social concerns through to off-site attendance in clinical centres and, if necessary, their patients homes. A broad skill-set is involved that includes an opportunity to prevent illness as well as treat it.
Ps are, on average, contracted to work 36 hours per G week, but most appear to be working 42 hours or more. hile 45% of the GPs we spoke to expected those W hours to stay the same, over half (51%) expected to be working longer hours in the future.
Year on year, our studies show were making GP appointments for problems that could be dealt with by a practice nurse or that may not need medical attention at all. More awareness of health matters could help address this situation, and free up GPs time to deal with more important medical cases.
On average, what percentage of time are GPs spending with patients per week?
82% 76% 74% 71% 70% 69% 69% 68% 68% 64% 58% 56%
Wales
North East
Northern Ireland
Scotland
London
South East
West Midlands
East Midlands
Whats up?
Health trends on the increase
GPs deal with a wide variety of health concerns. Some are major issues, some are relatively minor, but weve looked back at our first Health of the Nation study to remind ourselves about health concerns that appeared to be on the increase a decade ago and compared those with the trends were seeing today.
Topping the list ten years ago were ME and Chronic Fatigue Syndrome; obesity, stress, depression and alcoholism. And in some respects, the landscape has changed relatively little those issues are still prevalent in the top ten conditions on the increase. This year however, an alarmingly high proportion of GPs (84%), identified stress and anxiety issues being the greatest upward trend in their practices; 55% cited other mental health issues as being noteworthy. Media campaigns and Government initiatives may be helping to raise awareness of help for mental health issues, and this could, in turn, be having a positive effect and encouraging patients to engage more with their GPs in general. But with so many patient cases being presented more often, the question quickly arises what could be done to address the underlying causes of that stress and anxiety, both at home and in the workplace? ith evidence that people with mental health W conditions are feeling less stigma, it could be the case that those with symptoms of stress, depression and anxiety are simply more open to asking for help. owever, our 2012 Health of the Workplace study H revealed many people believe theyre having to work harder as a result of changes in the economic climate in recent years, and that this is having a tangible effect on their overall mental health. Just under a third of the employers we spoke to had introduced initiatives to help manage workplace stress, but the employees we spoke to believed much more could be done.
20% of the GPs we spoke to said they believed Government-backed, patient education could help reduce instances of the conditions theyre dealing with most often.
For which conditions have GPs noticed an increase in patient numbers over the past year?
84%
55%
53%
50%
44%
40%
10%
Heart Disease
3%
Stroke
3%
Other
2%
Asthma
Stress / Anxiety
Mental Dementia health and issues Alzheimers excluding stress and anxiety
Obesity
Diabetes
Cancer
Arthritis
Which conditions are GPs expecting to treat more often over the next year?
As they deal with patients who have already made appointments, its natural for GPs to have an opinion on the conditions theyre likely to see most in the future, too:
Most GPs believe the working environment is responsible for increases in mental health problems, back pain, and obesity.
21%
20%
20%
13%
12%
3%
Other stress / depression / anxiety work related stress Diabetes Obesity Mental health issues amongst elderly Drug and alcohol abuse
2%
Cancer
2%
Musculoskeletal injury e.g. back pain
2%
Tobacco related illness
2%
Other
1%
Heart conditions
Over the last five years, have GPs seen the working environment have more of an impact or less on the following illnesses?
RSI
Back pain
Stress
Depression
Alcoholism
Headaches
Drug abuse
Eating disorders
Eye problems
ME / CFS
Obesity
Fallen
Risen
We asked the GPs taking part in our survey about a number of factors that could have been affecting the health of their patients in general over the last 5 years: had they noticed poor diet, for example, being a greater influence in the cases they were seeing.
Three quarter of GPs (75%) believe the economic climate is having a significant impact on the health of their patients.
Smoking
100% 80% 60%
Have these factors had more or less impact on patients over the last 5 years? Poor diet
100% 80% 60% 40% 20% 0%
40% 20% 0%
More impact
Less impact
No change
Alcohol
100% 80% 60% 40% 20% 0%
Drugs
100%
50%
No change
Lack of exercise
100% 80% 60% 40% 20% 0%
Economic climate
100% 80% 60%
64% 23%
75%
40% 20% 0%
50% No change
No change
Pollution
100% 80% 60% 40% 20% 0%
71%
19% No change
42%
No change
Having seen the increases in cases of some conditions being attributed so significantly to the workplace, it was perhaps to be expected that the economic climate is being seen as having a negative impact on the health of patients in general. And unfortunately, although the Olympics may have stimulated greater interest in sport across the nation, at the moment it looks as though we have yet to take
8 Aviva Health of the Nation Index Report
action: 64% of GPs told us that a lack of exercise was impacting their patients health. However, it does look as though were seeing a positive reduction in the effects of nicotine addiction. For 43% of GPs, the effects of smoking have made less impact on the health of their patients over the last year.
When, in 2011, the Government launched its Public Health Responsibility Deal to help improve the management of our health services, it said that everyone has a part to play in improving public health including individuals themselves. With that in mind its interesting to see what steps the public takes to inform themselves about health issues and monitor or improve their own wellbeing. In this study, we placed a particular emphasis on self-diagnosis asking views on health and the reasons why and how people try to find out the cause of symptoms theyre experiencing.
10%
15%
28%
45%
Very good
Good
Average
Poor
64%
2%
Yes, it can be very helpful Yes, but only if they are then willing to
No, it causes scare mongering No, I think it serves no benefit at all It varies from patient to patient
Time to visit the GP Visiting a GP may not always be convenient, but neither is illness. We asked people to tell us how often on average they visited a GP, and why. The answers were intriguing, not least because they show a marked difference in attitudes between men and women. 0% of men said they rarely become ill compared to 3 21% of women. But 35% of men said theyd changed their views on visiting a GP in recent years, primarily as theyd become more aware of how important it is to look after your own health. or almost a fifth of men (17%), visits to the GP had F become more frequent. Only 14% of men hadnt visited their GP in the last three years, compared to 7% of women, and knowing that routine check-ups are a good idea 13% of men and 22% of women cited this as the main reason for visiting the doctor. Different approaches to health On the whole, it appears that men are less likely to pay a visit to their GP than women. We asked what were the reasons for the delay? 1% of women said they would suffer in silence if 5 unwell as there were jobs to be done; compared to this, only 44% of men took the same approach. 7% of men, however, were likely to take time off and 2 go to bed, instead of going to their GP, compared to just 21% of women. ver a fifth of our surveys respondents (21% men, O 20% women) said theyd take medicine to keep going rather than go to their GP. 9% of women would wait to see if the symptoms 2 went away, 16% blamed their inability to get a quick appointment and 9% said it would be a struggle to make an appointment that suited working hours. In comparison, 21%, 14% and 9% of men gave the same answers respectively However, we also asked about attitudes to making an appointment what, if any, would be the reasons to delay. Over a quarter of the women we spoke to (28%) said theyd never avoided going to see their GP if they were unwell. But although some are visiting their GPs more frequently, over a third (39%) of the male respondents to this survey had put off going to see their GP. Happily, only 2% of the men and women we spoke to said they would milk an illness for all its worth.
18%
14%
9%
nc
re
six
nc
th
The ease with which patients can or cannot make a GPs appointment is still a concern. In all, 24% of the patients we spoke to said that, in some way, their GPs unavailability influenced a delay in seeking medical help. 48% are suffering in silence.
Aviva Health of the Nation Index Report 11
Ev
er
Ev
er
nc
23%
35%
I think I am too young to need to There are no historical issues in my family and I think these things are hereditary I dont think I need to I dont know how to I am too busy and never remember
These are alarming statistics or the quarter of women F who dont self-check, 32% say theyre too busy and dont remember and an equal proportion (32%) say they dont know how. f those men who dont selfO check, 37% say they dont know how to; while 30% dont think they need to check for signs of breast cancer or testicular cancer
Feeling better
Self-examinations involve checking testicles and breasts for physical changes: when you know how your body normally looks and feels, any changes in appearance should be easier to notice. The media has raised awareness about the importance of self-examination, but it appears theres still some way to go in educating everyone as to its value.
19.6%
3.9%
4.5%
4.6% 1.4%
5.8% 0.7%
sh ou ld O th er Re gu la rly
0.4%
Do n tk no w
m on th s
m on th s
Tw ice
Ye ar ly
Da ily
ye ar
Ev er y
Ev er y
No ta so fte n
as I
Differences of opinion
As weve seen from their approaches to visiting a GP, our study highlights that men and women have differences in opinions about health matters in general.
It transpires that most people take responsibility for their own care, but we asked some pertinent questions about engagement with health services in general. 7% of the women we spoke to said they would 8 be the person to make a decision about which GP to see; only 63% of men we spoke to made the same judgement. hen it comes to being responsible for researching W insurance that could pay for medical care, 53% of those carrying out research themselves were men. 8% of those carrying out the purchase of private 4 medical insurance were men women accounted for 59% of the respondents who said they were most likely to be keeping up to date with health news. The gender division was also noticeable in perceptions of care, as were views across the country. We asked peoples opinions regarding the quality of health treatments being received in their area.
I have no point of reference 4% 4% 15%
omen were also more willing to say they would be W more likely to follow health fads, but equally, 64% of women considered they took health matters more seriously than men. 0% of the women we spoke to said they were most 7 likely to carry the responsibility of care if someone in the family was unwell. Only 34% of men voiced the same opinion that a man would be most likely to play the role of carer.
6% 9% 8%
I think it is poor
I think it is sufficient
I think it is good
42%
Women
14% of respondents in the North West believed health services in their area were comparatively poor; by contrast, just 1% of the respondents in Scotland shared the same opinion.
70% 60% 50% 40% 30% 20% 10% 0% I think it is good I think it is sufficient I think it is poor It depends on what treatment is required I have no point of reference
East Midlands
West Midlands
East
London
South East
South West
Wales
Scotland
Nothern Ireland
North East
North West
Do GPs agree that mental health is one of the most pressing priorities for the NHS?
59%
Do GPs agree theres a lack of support for them, regarding these health concerns?
68%
36%
Problems such as anxiety, depression, stress and phobias are very common. Talking Therapies is a Governmentsponsored, nation-wide service that offers help to people with those problems.
Are GPs seeing long waiting lists for Talking Therapies in some areas?
84%
Are GPs prescribing medication (antidepressants), when they believe Talking Therapies would be more beneficial?
74%
Less than a quarter of the GPs we spoke to (23%) believed that access to Talking Therapies such as cognitive behavioural therapy would improve over the next few years. A telling statistic is the fact that 77% of GPs believed the workplace is one of the biggest causes of stress and anxiety for patients in the UK.
14 Aviva Health of the Nation Index Report
Over half of our respondents (52%) told us that theyve suffered from one mental condition or another during their lifetime; many had experienced symptoms aligned with more than one type of illness and the majority of people (74%) knew someone else who had suffered or was suffering from mental health problems.
Of the people we spoke to, 22% said they were now feeling better; 9% said they were still unwell and 21% of our survey said they still experienced symptoms from time to time. It was encouraging to see that 57% of people would not be embarrassed to admit having a mental health problem.
We asked patients to detail which types of mental health issue theyd experienced:
40%
35%
35% 30% 25% 20% 15% 10% 5% 0% Mild anxiety and / or depression related to stress or trauma Digestive disorder related to stress / anxiety e.g. IBS Frequent headaches related to stress / anxiety Work-related stress SAD (Seasonal Affective Disorder) Phobias Depression Panic attacks Paranoia OCD Chronic fatigue / ME Bi-polar disorder
31%
23%
32%
29%
24%
14%
The majority of patients (51%) felt that a period of 2 to 3 weeks was the maximum time they should wait for a referral to counselling or a psychological service, to find out more about and get support for that condition. Its worth noting that the 18-week maximum waiting period set by the NHS does not apply to non-medical, consultant-led mental health services. Most people (85%) were understandably concerned that a condition could worsen if they had to wait a long time before getting a referral.
14%
8%
Other
6%
Its alarming to note that 8% of patients believed they were sent away from their GP having been given no support for one type of mental health issue or another. Nearly three-quarters of the patients we spoke to (73%) dont think the Government and / or the NHS do enough to tackle mental health problems.
GPs share those patients concerns: 50% of GPs believe their local trust provides a poor service for patients with mental health issues. 37% of GPs believe the service is poor for patients with depression, one of the highest prevalences of mental health issue in our survey.
Aviva Health of the Nation Index Report 15
1% of GPs thought the NHS was not appropriately 7 resourced to help employees return to work Those look like substantial figures. However, its vitally important to keep statistics in context.
32%
32%
Yes
Neutral
No
e asked GPs whether or not they had a close enough W relationship with patients to understand their individual needs in terms of making a successful return to the workplace after illness or injury.
15% 12% 4%
How would you cope if you needed a joint replacement, but werent able to have one?
4% of respondents thought they would find a way to 2 cope financially and emotionally 2% of respondents said they would complain, 14% 2 thought it likely they would get depressed about the situation 3% of respondents said they would change their 1 lifestyle in an attempt to cope
2 weeks
1 Month
3 months
6 Months
How long would you be prepared to wait for this type of operation?
Waiting times for joint replacements vary across the country. We also asked respondents to indicate how long theyd be prepared to wait for treatment what did they consider to be a reasonable amount of time if they were struggling to walk, and needed a hip or knee joint to be replaced. On average, most people thought that a waiting time of between one and three months would be acceptable which is roughly in line with the NHSs 18-week maximum waiting period guidelines.
43% of people know someone who has had a hip replacement. 28% know someone who has had a knee replacement.
Aviva Health of the Nation Index Report 17
For many people, private medical insurance negates the need to worry about access to care irrespective of where they live. We asked respondents: What do you think of the postcode lottery system, in which some areas of the country offer better access to care for some conditions than others?
Probing further into their opinions as patients, we then asked: As a patient, whats your outlook for the NHS?
5%
3%
Very concerned, I have no confidence in the leadership of the DOH & NHS Very concerned - I cant see a future for the NHS Concerned - I expect patient care and the breadth of services to decline in the future Neutral - I feel that changes in the NHS will have little impact on patients Optimistic - I have confidence in the leadership of the DOH & NHS Optimistic - I feel that the direction the NHS is going in will deliver better care for patients
7%
Its an unavoidable fact, treatment quality cannot be consistent across the country
I think people should ensure they have health insurance to protect themselves from this 3%
7%
9%
36%
13%
27%
65%
10%
8%
3%
I believe the NHS varies across the country I think the NHS has declined in quality over the past decade I think some areas of the NHS are under a lot of pressure: care of the elderly for example I think generally speaking the NHS is very good, but some areas are stronger than others I think our health service is one of the best in the world
5%
13%
26%
37%
15%
For which services do GPs feel the NHS provides a good service? Where does the NHS not deliver an adequate service to its customers?
80% 70% 60% 50% 40% 30% 20% 10% 0%
Alcoholism and drug addiction Alzheimers and dementia Arthritis Asthma Cancer Cataracts Diabetes Eating disorders Heart disease Hip / knee replacements Depression Mental health issues (excluding stress / anxiety) Stress / anxiety Musculoskeletal conditions needing physiotherapy People wanting health advice Strokes Obesity
Poor
Adequate
Good
Opinion highlights In general, GPs feel the NHS doesnt provide adequate services to help patients with eating disorders; obesity is also poorly addressed. In contrast, cancer, cataracts and diabetes are conditions for which individuals are catered relatively well. This is interesting, because 20% of GPs cited diabetes as being one of the conditions most likely to increase over the coming year and diabetes can be linked with obesity. Sadly, irrespective of being due to general budget cuts, redistribution of funds, or allocation of funds or more life-threatening conditions, 16% of GPs expect their local NHS to stop offering treatment for eating disorders in the next 5 years.
Referrals
From patient, to GP, and others
Over the last 10 years, medical advances mean that recommendations for treatment may have changed. However, the referral process from a patients initial concerns through to the first appointment with a specialist who can make a detailed diagnosis has altered very little.
In the patients journey, the role of a GP extends from counsellor, confidante and assessor, to both communicator and facilitator. Its the GPs role to make appropriate referrals for more investigation of a condition or symptoms, but data to inform their decision is not readily available. Theres a great deal of variation in the way GPs make referrals, and relatively few patients would query their recommendation. However, as part of the Competition Commissions investigation into the supply and acquisition of private healthcare services in this country, the referral process is undergoing close scrutiny. Aviva is contributing to this investigation, assisting the Competition Commission as they look at factors that could be affecting GPs referral choices: re potential clinical outcomes taken into consideration A enough by GPs? s there enough transparency regarding the cost, I quality and availability of one specific treatment in comparison to others? erhaps most importantly, are patients views being P considered enough during the referral process thats supposed to afford them the best possible treatment and recovery?
15%
61%
Only 15% of GPs believe their patients own the referral process. We believe theres an urgent need for patients to see more information, and be more involved in the decision-making processes that affect their treatment and care.
The majority of GPs - 62% - believed they were completely in control of the referral process. Given the emphasis on transparency in recent years, and the desire that patients should have an opportunity to become more involved in the decisions surrounding their treatment, a surprisingly low number - 15% - believed that, ultimately, their patients were the decision-makers at the point of referral.
How do GPs decide which specialist a patient sees, or where theyre treated?
Whenever its practical, GPs are likely to give patients an option to choose their specialist and place of treatment. We believe the decision a patient takes, at that point, is more likely to be based on geographical convenience than data available about quality of care or cost of treatment. The referral options provided by GPs may be based on previous experience or reputation rather than a quantified measurement of clinical outcomes.
6%
24%
48%
22%
I gave them a choice of specialists and hospitals to choose from I select the specialist I feel is best for them I ask the patient which specialist theyd like to see and refer them to the one they choose I give the patient an open referral
1%
30% 35%
3% 2% 29%
Quality of care / outcomes Quality of facilities Waiting times for NHS treatments Financial penalty of premium increase when an insurer does not cover the full cost of treatment Choice of specialist / consultant Availability of advanced treatments / technologies
On average, GPs are giving 78% of patients an open referral. However, most patients are unable to compare the quality or cost of a treatment and may be selecting a referral pathway based on convenience alone.
Aviva Health of the Nation Index Report 21
Which conditions do GPs find most challenging to refer for specialist attention?
Consistent with our previous Health of the Nation reports. We asked which referrals GPs were finding most challenging. Its worth noting that, in comparison with the results of our first Health of the Nation study ten years ago, the referral landscape has changed very little although fewer GPs are finding the process quite such a challenge, overall.
2012: top 10 conditions and % of GPs who find these referrals challenging
45% 40% 35% 30% 25% 20% 15% 10% 5% 0% ME / Chronic fatigue syndrome Obesity Drug / alcohol abuse Mental health (exc. stress) Stress (work related) Depression Stress (non work related) Back pain Headaches Irritable Bowel Syndrome 24% 20% 17% 17% 39%
16%
16%
15%
14%
12%
2011: top 10 conditions and % of GPs who found those referrals challenging
70% 60% 50% 40% 30% 20% 10% 0% ME / Chronic fatigue syndrome Food allergies Eating disorders Stress (work related) Learning difficulties in children Stress (not work related) Drug abuse Obesity Musculoskeletal Mental health issues 60% 56%
53%
2003: top 10 conditions and % of GPs who found those referrals challenging
80% 70% 60% 50% 40% 30% 20% 10% 0% ME / Chronic fatigue syndrome Food allergies Fibromyalgia Eating disorders Learning difficulties in children Alcoholism Drug abuse Headaches Musculoskeletal Obsessive Compulsive Disorder 59% 55% 44% 44% 43% 37% 34% 31% 76% 72%
Uncertain focus
Whether or not increasing trends are due to more instances of a particular condition or presentation of that problem as a result of greater awareness among its sufferers is a subject thats worthy of much debate: it certainly links the importance of education to the cost of treatment and better health in general. With that in mind, it was interesting to note that 29% of respondents to this survey believed high-profile celebrity illnesses (such as Ruby Waxs mental health challenges) helped highlight symptoms of concern. 10% of the people we spoke to believed that media attention could actually save lives. GPs agree: 76% of the practitioners we spoke to had experienced more patients seeking treatment or guidance for a specific condition as a result of a celebrity or highprofile personality publicising their own health concerns so education and awareness should still be a highly significant, contributing factor to the way our health service reform takes place.
Notes
Methodology
Aviva canvassed the opinions of 202 GPs across the UK, asking the same questions of an equal number of men and women. To make sure this was a broadly even data sample, we also took population density into account: using the opinions of 46 individuals in the Greater London area for example, while taking on board the views of 12 in Northern Ireland. All of these GPs were interviewed during October 2012, in an online survey conducted on our behalf by the independent research company Watermelon. We also spoke to 1,001 individuals, to canvas their views on a wide range of subjects concerning health matters and their engagement with care across the country. Again, population density was taken into account; 55% of respondents were female, 45% male.
About Aviva
Aviva UK Health is one of the largest providers of private medical insurance, and Group Risk products and services in the UK. We offer everything from individual, personal policies through to corporate cover benefiting 1000s of employees. We were recently voted Health Insurance Company of the Year at the 2012 Health Insurance awards for the third year running and Aviva also came first in four other categories including Best Group PMI Health Provider (again, for the third year running) and Best Customer Service. We believe high quality healthcare should be available to all, and that healthcare itself is a very personal matter. In delivering our products and services, we try to make sure our customers always get the right treatment at the right time and to do that, we have to keep our customers at the heart of everything we do. For us, the Health of the Nation study has always been a means of visiting key issues over a period of time. It helps us gauge how the environment is changing and identify GPs and patients thoughts to help influence improvements in our products and services.
Aviva Health UK Limited. Registered in England Number 2464270. Registered Office 8 Surrey Street Norwich NR1 3NG. This insurance is underwritten by Aviva Insurance UK Limited. Registered in England Number 99122, Registered Office 8 Surrey Street Norwich NR1 3NG. Authorised and regulated by the Financial Services Authority. Aviva Health UK Limited, Head Office: Chilworth House Hampshire Corporate Park Templars Way Eastleigh Hampshire SO53 3RY. aviva.co.uk/health GEN4805 01.2013 Aviva plc